ABOUT SOUTH NORMANTON DENTAL PRACTICE
We have a friendly team where you will be treated in a professional manner throughout your time at the practice. Our practice offers both NHS and private treatments utilising modern with up-to-date technology and equipment. If we are not able to offer a specialised treatment at our practice, we are able to refer patients to other practices within the Genesis group. We are at ground floor level, so accessible for wheelchairs and pushchairs, with no steps to encounter.
| NHS Patients currently accepted | |
|---|---|
| Fee paying adults | |
| Charge-exempt adults | |
| Children aged 0-18 years | |
| Urgent dental care patients | |
| Only by referral from a dental practitioner | |
Great work, great time keeping
Very friendly, always willing to help. Great work, great time keeping, I've all ready sent my partner and parents there.
Mr Adam Orme
20th October 2018
20th October 2018
South Normanton Dental Practice
Friendly staff.
Anonymous
20th October 2018
20th October 2018
A good experience
Premises clean and tidy. Reception personnel welcoming, professional but friendly. Dentist as receptionist. Clearly informed me of what was happening. All in all as good an experience as one can have when visiting the dentist.
Anonymous
20th October 2018
20th October 2018
Quick and efficient
Quick and efficient service.
Mrs Diane Partlow
20th October 2018
20th October 2018
Helpful and efficient
All very helpful and efficient.
Mr Neil Ross
20th October 2018
20th October 2018
Professional yet friendly
Carmen was very professional but at the same time friendly.
Mrs Sheila Clarke
20th October 2018
20th October 2018
Confidence in visiting the dentist.
Being a very nervous patient, I was very pleased at how everyone put me at ease. I now have confidence in visiting the dentist.
Mrs Amanda Shaw
19th October 2018
19th October 2018
Fantastic with my phobia
I'm terrified of dentists and the two ladies that I see have been fantastic with my phobia and with dealing with my teeth, due to this kind of help I am gradually losing my phobia. I would highly recommend this Dental Practice.
Ms Ann Moffett
19th October 2018
19th October 2018
The dentist explained everything
The dentist explained everything she was going to do and the dentist and dental nurse were very good.
Mrs Karen White
19th October 2018
19th October 2018
Professional and caring service
Always received professional and caring service on every visit.
Mrs Sandra Burgess
19th October 2018
19th October 2018
Very good service
Very good service. I had two fillings and a removal of a tooth, was explained what could happen in the removal of the tooth, explained by the dentist through the procedure what was happening which put me at ease. I was given the right amount of dumbness to extract the tooth. Very good service, dentist (Marie) and the team, very happy, thanks.
Mr Timothy Shepherd
19th October 2018
19th October 2018
Very happy with the results
Had a scale and polish with John, he was very friendly, and informative. Gave me some great advice and made me feel at ease during the process. Very happy with the results. Many thanks.
Mrs Charlotte Corrigan
19th October 2018
19th October 2018
Excellent service
Excellent service yet again.
Mr Farley Brooks
19th October 2018
19th October 2018
Good relaxing atmosphere
Good relaxing atmosphere on arrival and excellent service by all the staff.
Mr Keith Jackson
19th October 2018
19th October 2018
I feel more at ease
I am scared of dentist but the dentist always reassures me, feel more at ease.
Anonymous
18th October 2018
18th October 2018
South Normanton Dental Practice
Very clean and professional.
Mr Andrew Gilbert
18th October 2018
18th October 2018
Thank you all!
My daughters and I have just had our second visit to Carmen. As with the first time, Carmen was very gentle, patient with the 5 of us and kind in her manner. Lauren was also wonderful with my 8yr old who asked if her check up will hurt (She is autistic and forgets what the dentist is about with 6 months time between). Lauren explained they'll just count her teeth and make sure they're clean, my daughter smiled and was put at ease. There was smiles and friendliness from the second the door was opened to the moment I closed it behind us. Receptionist Emma is also lovely and wasn't at all bothered by all 5 of us booking in at once. Thank you all!
Mrs Katharine Woolley
18th October 2018
18th October 2018
All staff are pleasant and helpful
All staff are pleasant and helpful and I have never had an issue with the surgery or staff.
Miss Katie Parkin
18th October 2018
18th October 2018
Friendly and efficient
Friendly and efficient staff.
Mrs Andrea Barraclough
18th October 2018
18th October 2018
Pleasant and friendly
Pleasant and friendly. Staff very professional.
Mr David Leneve'Roff
16th October 2018
16th October 2018
South Normanton Dental Practice
Friendly staff and a painless operation.
Mr Kulraj Johal
16th October 2018
16th October 2018
A very happy patient
Really friendly receptionist. Dentist explained everything she was doing and made me feel very at ease. No pain so a very happy patient.
Mrs Sharon Browett
15th October 2018
15th October 2018
Make you feel really welcome and at ease
Great staff that make you feel really welcome and at ease. Nice and clean and friendly reception area.
Mr Darren Kerry
15th October 2018
15th October 2018
Very good and gently done
As I was worried about treatment it all went well, very good and gently done, first time I've found a good dentist, well done.
Mrs Geraldine Large
15th October 2018
15th October 2018
My dentist was thorough
My dentist was thorough, I didn't have to wait long to see him. Very nice man.
Mrs Christine Hurt
15th October 2018
15th October 2018
Very polite and very helpful
All staff are very polite and very helpful and they explain everything they are going to do.
Mr Tony Diver
15th October 2018
15th October 2018
Very pleased
Everything went well and very professionally, very pleased.
Mrs Kathleen Brown
12th October 2018
12th October 2018
Really happy with the dentist
Really happy with the dentist, got me in at short notice, let me know at all times what was happening and going to happen.
Miss Chantelle McIntosh
12th October 2018
12th October 2018
Efficient, competent
Efficient reception staff and competent dental staff.
Mrs Audrey Firman
12th October 2018
12th October 2018
South Normanton Dental Practice
Very good and nice people.
Mr Andrew Kettell
12th October 2018
12th October 2018
Very pleasant and helpful
Everyone very pleasant and helpful, always able to get an appointment if emergency treatment necessary.
Mrs Margaret Revill
12th October 2018
12th October 2018
South Normanton Dental Practice
Quick, everything explained.
Mr Daniel Wright
12th October 2018
12th October 2018
Very helpful and polite
Very helpful and polite staff.
Mr Robert Calladine
11th October 2018
11th October 2018
Friendly reception staff
Friendly reception staff and the dentist made me feel at ease as I'm very nervous going to the dentist.
Mrs Angela Stewart
11th October 2018
11th October 2018
Very happy with our experience
Absolutely lovely lady on reception and my dentist was very informative, patient with my son and made genuine effort to make us feel comfortable and happy with our time there. Overall, very happy with our experience.
Mrs Stacey Weightman
11th October 2018
11th October 2018
Friendly and professional
Very friendly and professional service.
Mr Michael Frost
11th October 2018
11th October 2018
Precise, pain free appointment
The appointment was on time, very precise and a very good finish for a front tooth filling. The dentist was gentle and it was without pain and discomfort.
Mrs Christine Buxton
11th October 2018
11th October 2018
Great with my two year old
Dentist was great with my two year old daughter, would definitely recommend.
Mrs Rebecca Needham
11th October 2018
11th October 2018
Friendly, professional and very thorough
I highly recommend this dental practice. They are friendly, professional and very thorough. Perfect
Mr Alan Steven Busuttil
11th October 2018
11th October 2018
South Normanton Dental Practice
Being a person that has always had a dread of going to the dentist I can say that staff have always been friendly and put me at ease so it makes it a lot less stressful.
Anonymous
11th October 2018
11th October 2018
Prompt, efficient
Prompt and efficient.
Mrs Beryl Olga Williamson
10th October 2018
10th October 2018
Always good
Always good with Magdelianer.
Mr Allan Cunningham
10th October 2018
10th October 2018
Really friendly staff
Really friendly staff and happy to help out as much as possible.
Mr David Moss
10th October 2018
10th October 2018
Takes time to check you are comfortable
I found my dentist was very hands on, explains everything he is doing, takes time to check you are comfortable and ok to carry on with your treatment, thank you.
Mrs Christine Webster
10th October 2018
10th October 2018
My dentist was very good
Had a few problems but my dentist was very good, kept me calm and sorted the problem.
Mrs Sarah Wortley
10th October 2018
10th October 2018
Fantastic
Fantastic. Elisa put me at ease while having treatment as I am a nervous patient.
Miss Sarah Forster
10th October 2018
10th October 2018
South Normanton Dental Practice
I started going to South Normanton Dental Practice about two yrs ago and was very nervous but they soon put me at ease and are very friendly.
Mr Nigel Taylor
10th October 2018
10th October 2018
Top marks go to South Normanton Dental Practice
Top marks go to South Normanton Dental Practice. Great service and treatment....and at a reasonable price. Friendly staff, prompt service, and a relaxed, professional atmosphere.
The practice is clean and modern.... everything that a customer would expect.
When entering the reception, the first impressions are perfect....no overwhelming smells of a typical dentist, and no off putting noises of the dreaded drills!
Can't recommend highly enough.... 10 outof 10.
Special thanks to Maria , my dentist, she's great.
I've previously had dealings with a private practice which was over-rated and over priced. Ican honestly say that South Normanton delivers!
Keep it going..and thanx
Mr Kevin Rodgers
10th October 2018
10th October 2018
South Normanton Dental Practice
Good, friendly service.
Mrs Judith Smith
9th October 2018
9th October 2018
Made me very welcome
Everyone was very friendly and made me very welcome. I was seen at my appointment time and my dentist gave me a good examination and explained all options for me to consider for further treatment.
Ms Mollie Buck
9th October 2018
9th October 2018
Nice friendly staff
Nice friendly staff.
Mrs Clare Warriner
9th October 2018
9th October 2018
Brilliant practice
Reception staff very friendly and efficient. I was a bit worried by how busy reception was as I thought they might be running late but no, running really smoothly. Dentist friendly and helpful, explaining what they were doing and giving great advice. Brilliant practice.
Mr Leon Sloman
9th October 2018
9th October 2018
Extremely good care
Extremely good care and Akita was very gentle and professional.
Mr Stephen Bott
9th October 2018
9th October 2018
Always satisfied with the service
I'm always satisfied with the service I get from Genesis Dental.
Mr Alan Patilla
9th October 2018
9th October 2018
First class and highly recommended
I have attended many dentist surgery's in my time and none of which were so friendly, gentle and so informative as the staff in this practice. First impressions were overwhelming and they certainly make you feel at ease, because let's face it there aren't many people that like going to the dentist and I am one of them people. But I almost enjoyed attending this surgery. First class and highly recommended.
Mr Douglas Gray
5th October 2018
5th October 2018
Helped me over my fear
Staff are always friendly and our dentist Maria Fernandez has helped me over my fear and is very patient.
Mrs Karin Mark
5th October 2018
5th October 2018
Great manner and good advice
Very impressed with Carmen. Great manner and good advice. Thanks.
Anonymous
5th October 2018
5th October 2018
Great service
Great service, always make an unpleasant task as pleasant as possible.
Mrs Karen Boyall
5th October 2018
5th October 2018
Very satisfied with work
Very satisfied with work that's done on my teeth.
Mr Ivan Flett
5th October 2018
5th October 2018
The best dentist I have had
Carmen is the best dentist I have had since I was a child. Always makes you feel at ease and very reassuring. Finally not worried about going to the dentist.
Mrs Charlotte Wagstaff
5th October 2018
5th October 2018
Friendly staff on reception
Friendly staff on reception and nurses, didn't have to wait too long.
Mrs Linda Horner
5th October 2018
5th October 2018
Prompt appointments
Good service, friendly hygienist, prompt appointments.
Mrs Kerry Lambe
4th October 2018
4th October 2018
Very good and friendly service
The dental practice and dentist are very good and friendly service.
Mr Geoffrey Russell
4th October 2018
4th October 2018
Very pleasant
Very pleasant, nice staff and very professional.
Mr Simon Froggatt
4th October 2018
4th October 2018
South Normanton Dental Practice
I used to recommend this practice but since I had Magdala as my dentist I can not recommend as she is rude and only spends seconds on my teeth before referring to hygienist who is brilliant but in next band of charges and I think the dentist should be giving scale and polish as part of payment.
Mrs Valerie Jones
4th October 2018
4th October 2018
South Normanton Dental Practice replied on 4th October 2018:
Thank you for your feedback on our services. On checking your dental records, the treatment that you require is not as simple as a scale and polish. At an examination, any pocket charts over 2 indicate a patient may need specialist treatment with our hygienist, and the NHS depict that this treatment comes under the Band 2 charge. The simple scale and polish that is included in Band 1 would not be nearly sufficient for anyone with these scores. You are more than welcome to change your dentist and see another of our GDPs. If you ask reception, then they can book you in with the dentist of your choice. If you wish to discuss your treatment further, then please contact the Practice Manager.
Thank you for your feedback on our services. On checking your dental records, the treatment that you require is not as simple as a scale and polish. At an examination, any pocket charts over 2 indicate a patient may need specialist treatment with our hygienist, and the NHS depict that this treatment comes under the Band 2 charge. The simple scale and polish that is included in Band 1 would not be nearly sufficient for anyone with these scores. You are more than welcome to change your dentist and see another of our GDPs. If you ask reception, then they can book you in with the dentist of your choice. If you wish to discuss your treatment further, then please contact the Practice Manager.
Emergency appointment
I phone the same morning for an emergency appointment, got seen 5 minutes after my appointment time, tooth sorted, thank you.
Mr Colin Wright
4th October 2018
4th October 2018
Genesis Dental
Had to wait 30 minutes for the appointment and the waiting room had a couple of patients in. All went in before me to see another dentist.
Mrs Alison Sowerby
3rd October 2018
3rd October 2018
South Normanton Dental Practice replied on 3rd October 2018:
Thank you for taking time to offer your feedback on our services. Here at Genesis dental care, we aim to learn and improve from all feedback given. On checking your dental records, I can see that your appointment was booked for 11.00am and that we did not take you into surgery until 11.29 am. Unfortunately that morning, we had had a treatment that took slightly longer than originally anticipated, which can happen from time to time. I have spoken with my reception team and implored that they must let patients know when the dentist is running behind, so to avoid any unnecessary waiting in future. Would you kindly accept my apologies for your wait.
Thank you for taking time to offer your feedback on our services. Here at Genesis dental care, we aim to learn and improve from all feedback given. On checking your dental records, I can see that your appointment was booked for 11.00am and that we did not take you into surgery until 11.29 am. Unfortunately that morning, we had had a treatment that took slightly longer than originally anticipated, which can happen from time to time. I have spoken with my reception team and implored that they must let patients know when the dentist is running behind, so to avoid any unnecessary waiting in future. Would you kindly accept my apologies for your wait.
South Normanton Dental Practice
I am 8 months pregnant and was sat waiting for half an hour with my 2 year old as the dentist was running late. This was not ideal, both me and my son was hot and flustered by the time we saw the dentist. Organisation and time keeping of the appointments may need looking into.
Miss Jessica Morley
3rd October 2018
3rd October 2018
South Normanton Dental Practice replied on 3rd October 2018:
Thank you for taking time to offer your feedback on our services. Here at Genesis dental care, we aim to learn and improve from all feedback given. On checking your dental records, I can see that your appointment was booked for 11.40am and that we did not take you into surgery until 11.57 am. Unfortunately that morning, we had had a treatment that took slightly longer than originally anticipated, which can happen from time to time. I have spoken with my reception team and implored that they must let patients know when the dentist is running behind, so to avoid any unnecessary waiting in future. Would you kindly accept my apologies for your wait.
Thank you for taking time to offer your feedback on our services. Here at Genesis dental care, we aim to learn and improve from all feedback given. On checking your dental records, I can see that your appointment was booked for 11.40am and that we did not take you into surgery until 11.57 am. Unfortunately that morning, we had had a treatment that took slightly longer than originally anticipated, which can happen from time to time. I have spoken with my reception team and implored that they must let patients know when the dentist is running behind, so to avoid any unnecessary waiting in future. Would you kindly accept my apologies for your wait.
Top notch
Good pleasant and professional service. Top notch.
Mrs Tracy Brooke
2nd October 2018
2nd October 2018
Really good team
All the staff are excellent, really good team.
Mrs Christine Hillyer
2nd October 2018
2nd October 2018
Relaxed and comfortable
Excellent treatment, friendly and helpful. For someone that is frightened beyond belief of the dentists they make you feel relaxed and comfortable, many thanks.
Mr Steven Sly
2nd October 2018
2nd October 2018
Great with my little boy
It was my little boys first time at the dentist and the staff were great with him.
Mrs Emma Whetton
2nd October 2018
2nd October 2018
South Normanton Dental Practice
Polite receptionists always acknowledges you on arrival even if they are talking amongst themselves or attending to others. The dentist herself has been quite professional and friendly explaining the procedures before hand and making sure you ok at the end.
Miss Sophia Stocks
2nd October 2018
2nd October 2018
Makes you feel comfortable and at ease
Lovely friendly service. Makes you feel comfortable and at ease.
Mrs Joanne Phelps
30th September 2018
30th September 2018
My treatment went very well
My experience yesterday was the best, also the lady who my son saw was so good with him, really put him at rest and he's only 5 year old, the dentist I saw was also very friendly and was very good and my treatment went very well.
Mrs Michelle Bamford
30th September 2018
30th September 2018
They saw me quickly
They saw me quickly and were very friendly. The dentist offered some helpful tips I hadn't heard of before.
Anonymous
30th September 2018
30th September 2018
Good treatment
Very good and friendly service. Good treatment.
Anonymous
30th September 2018
30th September 2018
Very satisfied
Very satisfied with the whole encounter.
Mrs Maureen Wells
30th September 2018
30th September 2018
Happy with the service
Happy with the service, waiting time was very short and staff very helpful and pleasant.
Mr Tony Cawthorne
30th September 2018
30th September 2018
Extraction
At first I was disappointed that I would have to wait about six weeks for the extraction as I was in pain but a cancellation came the next day.
Mr Roland Rodgers
29th September 2018
29th September 2018
South Normanton Dental Practice replied on 28th September 2018:
Dear Sir Thank you for your feedback. I can totally understand your disappointment at the length of the waiting time. Due to being a busy NHS practice and recent annual leave, the appointments have become slightly lengthy. I am so pleased that we were able to get you in sooner and sort out your problem. Kind regards Lindsey (Practice Manager)
Dear Sir Thank you for your feedback. I can totally understand your disappointment at the length of the waiting time. Due to being a busy NHS practice and recent annual leave, the appointments have become slightly lengthy. I am so pleased that we were able to get you in sooner and sort out your problem. Kind regards Lindsey (Practice Manager)
South Normanton Dental Practice
Efficient and welcoming.
Mr Nicholas Green
29th September 2018
29th September 2018
Fantastic experience
Fantastic experience will definitely be going back, the ladies I saw were just amazing with me, best dentist practice I have been to in long time, very welcoming and polite.
Miss Rachele Cook
29th September 2018
29th September 2018
South Normanton Dental Practice
Quality of treatment is very good.
Mr Christopher James Parr
29th September 2018
29th September 2018
Best dentist I've ever been too
Always happy, welcoming staff, don't have any bad words to say, it's the best dentist I've ever been too and it's on my doorstep...bonus, keep it up.
Mr Duncan Powell
29th September 2018
29th September 2018
Kind, friendly service
Kind, friendly service all round.
Mr Paul John Turner
29th September 2018
29th September 2018
The dentist I see is very nice
The dentist I see is very nice as I don't like dentist anyway.
Mrs Tracey Poole
29th September 2018
29th September 2018
Excellent service
Friendly and excellent service and staff.
Miss Annie Philips
29th September 2018
29th September 2018
Really approachable and friendly
Really approachable and friendly, explained everything that she was going to do.
Anonymous
28th September 2018
28th September 2018
Very good dentist
If i have any questions to ask, always given an honest answer, also very good dentist.
Mr Gerald Davies
28th September 2018
28th September 2018
South Normanton Dental Practice
I feel so comfortable when I'm there, I'm not nervous like I used to be.
Mrs Victoria Staniland
28th September 2018
28th September 2018
Efficient and painless
Quick, efficient and painless.
Mr Barry Rylatt
28th September 2018
28th September 2018
Good treatment
Good treatment and polite and helpful staff.
Anonymous
28th September 2018
28th September 2018
A good dentist
I liked Glynn, he was a good dentist who listened to his patients and was gentle. You need more like him.
Miss Christina Barson
28th September 2018
28th September 2018
Always happy with the work done
Friendly staff and always happy with the work done.
Mrs Elena Grecu
28th September 2018
28th September 2018
My appointment is always on time
My appointment is always on time. I was put at ease through out my treatment. Which wasn't painful at all. Reception staff all friendly too.
Mrs Ruth Moakes
28th September 2018
28th September 2018
Best dentist I have been to
I have really bad anxiety with any dentist.but Maria really helps calm me down before my treatment.
Best dentist I have been to.
Miss Karen Yeomans
26th September 2018
26th September 2018
Very good dentistry
Recommended because of the care given, very good dentistry and the patients well being.
Anonymous
26th September 2018
26th September 2018
Recommended to friends and family
Very satisfied, friendly staff, felt at ease, already recommended to friends and family.
Mr Stephen Aldred
26th September 2018
26th September 2018
Pleased with the service
Pleased with the service I received thanks.
Mr Henry Wilkinson
26th September 2018
26th September 2018
Encouraging dentist.
Nice, encouraging dentist.
Mr Nicholas Fynn
26th September 2018
26th September 2018
Prompt service
Prompt service. All staff friendly.
Miss Nikki Ross
26th September 2018
26th September 2018
Very kind and caring
After spending years being completely terrified of the dentist and needing work done I made an appointment and had my first check up with Alyssa. She put me at ease straightaway, she was very kind and caring and explained the procedures I would need in great detail. When receiving treatment she was exactly the same, I have never left the dentist with a smile on my face before. I can't thank Alyssa enough for making the whole experience an extremely positive one and it's amazing to have the confidence to smile properly again after all her hard work. Thank you.
Anonymous
26th September 2018
26th September 2018
South Normanton Dental Practice
I had a text reminder that our appointments (I had mine and my two children) were at 11:05am. We didn't get seen until 11:45am by which point my son (23months) had fallen asleep in my arms and no one had actually asked whether I'd been seen/were ok until after 25 minutes I went to the reception desk and mentioned. The dentist was apologetic and very VERY informative and helpful however due to that and the fact that now the car park is staff only it wasn't the best experience and this was after my last appointments for us all getting cancelled two weeks before it was due - I had booked it 6 months ago.
Mrs Shelly Jenner - Dyer
26th September 2018
26th September 2018
South Normanton Dental Practice replied on 25th September 2018:
Thank you for your feedback. On checking your records, it appears that you had a SMS text reminder for your family appointments, which stated the start of the family appointment was 11.15am. Unfortunately the dentist was running behind by 30 minutes, and we did not take you in until 11.44am, of which I can only apologise. The car park has always been a staff only car park, of which it states on our NHS choices web site, however we have allowed patients to park in there if there are spaces after all the staff have arrived.
Thank you for your feedback. On checking your records, it appears that you had a SMS text reminder for your family appointments, which stated the start of the family appointment was 11.15am. Unfortunately the dentist was running behind by 30 minutes, and we did not take you in until 11.44am, of which I can only apologise. The car park has always been a staff only car park, of which it states on our NHS choices web site, however we have allowed patients to park in there if there are spaces after all the staff have arrived.
Friendly and helpful
Friendly and helpful as always.
Mrs Mary Hale
26th September 2018
26th September 2018
A massive thank you and well done
This dental practice is the best I've ever been to by far. It's easy to get to, the reception staff are friendly and helpful and the dental nurse who I usually see is fantastic!!! I hate visiting the dentist but she always makes me feel relaxed and she explains everything if I ask questions, she's great. I visited on Friday and she was professional and reassuring, as always. I now bring my son to this practice and he wouldn't go anywhere else now either. A massive thank you and well done to all the Genesis Dental Practice staff.
Miss Debbie Jerrom
26th September 2018
26th September 2018
South Normanton Dental Practice
Very friendly and put you at ease.
Mrs Kathleen Freeman
26th September 2018
26th September 2018
First class service
First class service received. Many thanks.
Mrs Bernadette Harvey
25th September 2018
25th September 2018
Very calm, gave good advice
Surgery looked smarter and cleaner. Waiting area also looks cleaner. The time we had to wait was shorter and the dentist and his assistant where very calm gave good advice made you feel comfortable.
The receptionists where very friendly and helpful too.
Mrs June Houlding
25th September 2018
25th September 2018
Everything was explained to me
Everyone was friendly from the minute I walked in to the minute I left. I didn't have to sit waiting past my appointment time and everything was explained to me whilst I was with the dentist.
Anonymous
25th September 2018
25th September 2018
Treated with respect and a smile
It's always pleasant to go to the dentist when you are treated with respect and a smile.
Anonymous
25th September 2018
25th September 2018
I would highly recommend this dentist
Lovely dentist and lovely staff, I would highly recommend this dentist and dental practice.
Mrs Rachael Mole
25th September 2018
25th September 2018
Polite, kind and good time keeping
Lovely dentist, really polite and kind and good time keeping.
Mrs Lynn Weightman
25th September 2018
25th September 2018
Very polite and informative
In the reception a queue formed, but extra staff quickly came to assist. Was seen by the dentist only a few minutes late, and both the dentist and nurse were very polite and informative.
Mr Michael Allen
25th September 2018
25th September 2018
Exceptional in their work
Always had a fantastic service. We've used Beatrix Sanchez for years, as my son is Autistic, she's been amazing and managed to relax him enough to continue his visits. Several others at different practices have failed prior to her. Maria has also been excellent both times in Beatrix absence. They are both completely exceptional in their work and interpersonal skills and make a difference in our lives, others could learn a lot from them. Thank you, they are to be commended.
Mrs Marie Martin
23rd September 2018
23rd September 2018
I am very satisfied
I am very satisfied with the service!
Mr Ben Stace
22nd September 2018
22nd September 2018
I would definitely recommend them
I am not the bravest of patients and both ladies tried to relax me by talking about different things, the anesthetic was taking a while to work before the pain would go away, there was lots of patience needed with me in stopping and reassuring me of what's happening in my mouth. Over all I am very happy with the work I've had done and would definitely recommend.
Mrs Lucy Gascoyne
22nd September 2018
22nd September 2018
Professional service with friendly staff
Professional service with friendly staff. Would recommend.
Anonymous
22nd September 2018
22nd September 2018
Great team
Really friendly and as a spot opened they got me sorted all at once, great team, especially your hygienist, great guy.
Mr Peter Harrison
22nd September 2018
22nd September 2018
Well looked after
Felt relaxed and well looked after.
Mrs Julie Grainger
22nd September 2018
22nd September 2018
Quick friendly service
Quick friendly service, pleasant surroundings. Friendly dentist.
Mrs Evette Robinson
22nd September 2018
22nd September 2018
Great service, dentist was very good
Great service, dentist was very good. Gave me numbing gel before injections which no other dentist I've been to has done. Injection is the worst part for me so Carmen made me straight at ease. Process was quick and tooth came out in one piece and very swiftly. Very good service!
Jaqueline Jones
22nd September 2018
22nd September 2018
Excellent treatments
All the treatments I have received ie from routine examinations to general and small cosmetic treatments have been excellent.
Anonymous
22nd September 2018
22nd September 2018
Appointment time spot on
Staff friendly and dentist puts you at ease, appointment time spot on.
Anonymous
21st September 2018
21st September 2018
Appointment was on time
Appointment was on time, Dentist welcoming and friendly.
Mrs Anita James
21st September 2018
21st September 2018
A likable experience
Very pleasant staff. For a dentist's surgery it's a likable experience.
Anonymous
21st September 2018
21st September 2018
South Normanton Dental Practice
Friendly staff, love how clean and hygienic it is.
Mrs Linda Barnes
21st September 2018
21st September 2018
I leave feeling really good and confident
I'm very nervous but Jon the hygienist puts me at great ease and I leave feeling really good and confident.
Mrs Susan Hebblethwaite
21st September 2018
21st September 2018
Nice bright, clean environment
Excellent staff; friendly and efficient. Nice bright, clean environment. Makes a dental appointment as pleasant and stress free as possible.
Mr Lloyd Saich
21st September 2018
21st September 2018
Very good, patient and friendly dentist
Very good, patient and friendly dentist, tells me what he is doing, treats like an ordinary person.
Mr Jack Palmer
21st September 2018
21st September 2018
Excellent service
Excellent service and very happy with my dentist, she explains everything in detail and makes me feel at ease.
Mrs Zara Buxton
21st September 2018
21st September 2018
An excellent dentist
A very good friendly, professional team. Suhael Zaro is an excellent dentist.
Ms Ruth Chamberlain
20th September 2018
20th September 2018
Seen on time
Seen on time.
Dental work carried quickly and to my satisfaction.
Anonymous
20th September 2018
20th September 2018
The staff are so understanding
I am nervous due to past experience. I was put at ease immediately and the staff are so understanding.
Anonymous
20th September 2018
20th September 2018
Very pleased with the practice
Very pleased with the practice especially as I informed them I was running late and they accommodated for this so I didn't have to rearrange my treatment.
Mr Mark Evans
20th September 2018
20th September 2018
Good experience
Good experience for someone who is nervous and not good at going to the dentist.
Mrs Yvette Beadsworth
20th September 2018
20th September 2018
Understanding of my nerves
Dentist always pleasant. Hygienist more than helpful and understanding of my nerves.
Anonymous
20th September 2018
20th September 2018
I can highly recommend them
I always find the staff and the dentists at Genesis very professional and friendly whenever I have to visit, I can highly recommend them.
Mrs Annette Jones
20th September 2018
20th September 2018
The dentist was very gentle
The dentist who I see was very gentle and I would recommend her to anyone.
Mrs Beverley Chapman
20th September 2018
20th September 2018
Friendly dental surgery with great service
Friendly dental surgery with great service! Probably the best NHS I have been to.
Mr Martin Smithurst
20th September 2018
20th September 2018
Courteous, polite and efficient
Previous experiences indicate sometimes one has to wait past appointment times, however all staff are courteous, polite and efficient.
Anonymous
19th September 2018
19th September 2018
All in all a really good service
Generally a really good service, lovely staff and a nice clean and tidy waiting area. I changed to this dentist from a private one in Southwell just because it is nearer to work and more convenient for appointments. The service and quality of care is just as good and that can not be said for all Nhs dentists believe me....all in all a really good service.
Mrs Karyn Darby
19th September 2018
19th September 2018
South Normanton Dental Practice
Appointment cancelled twice, which was inconvenient.
Mr Thomas Land
19th September 2018
19th September 2018
All our family use the practice
Friendly professional welcome - nice waiting area - Sohail and his nurse were excellent as always - all our family use the practice and I wouldn't hesitate to recommend you to anyone.
Mr Stephen Jones
19th September 2018
19th September 2018
I was very satisfied
I was very satisfied with the staff and I would recommend all of my family and friend to your dentist
Anonymous
19th September 2018
19th September 2018
South Normanton Dental Practice
Friendly service, helpful.
Mr Hayden Walker
19th September 2018
19th September 2018
Very happy with treatment
Very happy with treatment I received thank you.
Mrs Samantha Gibson
19th September 2018
19th September 2018
Very pleased with treatment
Very pleased with treatment, thanks.
Mr Victor Stanley
19th September 2018
19th September 2018
Good care, polite, friendly
Good care, polite, friendly people.
Anonymous
19th September 2018
19th September 2018
Very friendly atmosphere
Friendly staff and very friendly atmosphere.
Anonymous
19th September 2018
19th September 2018
Excellent staff and service
Again excellent staff and service.
Mr Farley Brooks
18th September 2018
18th September 2018
South Normanton Dental Practice
The staff were all very friendly and professional. As a very worried patient they set me at ease. The dentist especially, answering all my questions and fully explaining my treatment.
Mrs Lydia Gray
18th September 2018
18th September 2018
Wouldn't go anywhere else
Very good. Wouldn't go anywhere else.
Mr Richard Roberts
18th September 2018
18th September 2018
Professional and friendly service
Professional and friendly service. No problems to date
Miss Marie Perrygrove
18th September 2018
18th September 2018
A job well done
Quick and painless, a job well done.
Mr Tim Hill
18th September 2018
18th September 2018
Good treatment
I have no problems with your treatment, it was good for me.
Mr Keith Mason
18th September 2018
18th September 2018
Very helpful, friendly and reassuring
Seen on time. Dentist and nurse very helpful, friendly and reassuring. Very happy.
Anonymous
18th September 2018
18th September 2018
Thorough examination
Just a normal check up with a thorough examination.
Anonymous
18th September 2018
18th September 2018
Prompt attention, expert treatment
Prompt attention, expert treatment.
Mr Terry Ball
18th September 2018
18th September 2018
Dealt with my emergency
Dealt with my emergency with no delay.
Mr Ian Cockayne
18th September 2018
18th September 2018
Total confidence in the dentist
Magda always puts me at my ease and I have total confidence in her skills and recommendations. Her assistant was very pleasant.
Mrs Karen Hempsall
18th September 2018
18th September 2018
Made me feel at ease on every visit
I have always been petrified of the dentist but Magdalena has made me feel at ease on every visit and it is the first time in many years that I have kept up regular 6 monthly check ups.
Mrs Karen Gammon
18th September 2018
18th September 2018
The service is really fantastic
Every time I needed an emergency appointment, they were able to fit me in either the same day or next day. The service is really fantastic. Thank you so much.
Mrs Margaret Smith
7th September 2018
7th September 2018
Would recommend
Seen on time and all staff were pleasant. Would recommend.
Anonymous
7th September 2018
7th September 2018
Very nice, gentle
Well I had tooth out so was terrified, but the dentist was very nice and very gentle with me knowing this.
Mrs Susan Harvey
7th September 2018
7th September 2018
I have felt well looked after
I needed advice and help and was given an appointment for the following day. Since joining the practice I have felt looked after well. The staff are pleasant and the practice is very clean and comfortable.
Ms Ruby Gdynia
7th September 2018
7th September 2018
Very good dental practice
Very good dental practice offering excellent care.
Anonymous
7th September 2018
7th September 2018
Reasonable price
Excellent friendly staff and reasonable price results are good too
Mr Craig Warwick
7th September 2018
7th September 2018
Incredibly gentle and patient
Fabulous experience. Managed to get an appointment with my regular dentist for the same day. As always, Dr Zaro was incredibly gentle and patient.
Miss Lyndsay James
6th September 2018
6th September 2018
Understanding, patient
Understanding, helpful and patient.
Mrs Janet Dudley
6th September 2018
6th September 2018
A positive experience
Lovely staff, the hygienist put me at ease and made the experience positive.
Mrs Fiona Hampson
6th September 2018
6th September 2018
South Normanton Dental Practice
Very good service. Friendly staff.
Mr Stephen Hobbs
6th September 2018
6th September 2018
Helpful, friendly and thorough
Receptionists very helpful and friendly. Dentist and Hygienist very thorough.
Mrs Pamela Jordan
6th September 2018
6th September 2018
Everyone is always very pleasant
Everyone is always very pleasant. The dentist is really nice, put me at ease and explained the x-rays she took.
Mrs Theresa Sanders
4th September 2018
4th September 2018
South Normanton Dental Practice
Punctual appointment, friendly dentist.
Mrs Linda Tryner
4th September 2018
4th September 2018
I enjoyed the process
Dentist, assistant and reception staff were fantastic. I am scared of dentists but enjoyed the process.
Mr Gareth Eames
3rd September 2018
3rd September 2018
Listens to their patients
Quick with timing of appointments. Takes all requests into consideration. Listens to their patients.
Anonymous
2nd September 2018
2nd September 2018
Useful text reminder
I find the reminder text very useful and the staff kind and helpful. I think I've seen a different dentist everything I've been (which isn't often ) bute ach one has been very good and made me feel less apprehensive.
Miss Dena King
2nd September 2018
2nd September 2018
Very helpful staff, friendly reception
Very helpful staff, friendly reception. Clean premises.
Mrs Aylish Rowan
25th August 2018
25th August 2018
Very good service
Very little waiting time, efficient check as I was only in a matter of minutes (I must gave great teeth) and pleasant staff. Very good service.
Mr David Kinston
25th August 2018
25th August 2018
Empathy for the patient
Good service delivered with an empathy for the patient. Always a bright cheerful environment from reception to treatment. Thanks.
Mr Keith Jackson
25th August 2018
25th August 2018
Extraction
Had a tooth extracted, went very well and extremely professionally done.
Mr Brian Turner
25th August 2018
25th August 2018
Always punctual
Always punctual and professional.
Mrs Joanne Teasdale
24th August 2018
24th August 2018
No waiting
No waiting, called in just before my appointment time, quick inspection and no problems. I like the clock on the desk which was not there on my previous visit. Like the Text reminders.
Mrs Rachel Ann Smith
24th August 2018
24th August 2018
Nice dentist, quick, efficient
Nice dentist, quick, efficient, no issues.
Miss Rhianna Kean
24th August 2018
24th August 2018
Really pleased with the treatment
I was really pleased with the treatment I received.
Anonymous
24th August 2018
24th August 2018
Excellent practice
Excellent practice. Very friendly, always put you at ease and regularly remind you of appointments. Maria Fernandez is the best dentist I have ever had!
Mr Stewart Chidley
24th August 2018
24th August 2018
Kind and considerate
Kind and considerate. I have already recommended people to your dental practice.
Mrs Jacquelyn Miles
24th August 2018
24th August 2018
Thank you for really good service
Staff really nice, very professional and puts you at ease when you're nervous, Thank you for really good service.
Mrs Christine Hillyer
24th August 2018
24th August 2018
The dentists are excellent
My wife and I both come to Genesis dental practice and we have found it the best practice we have ever been to. Everyone working there is friendly and helpful and the dentists are excellent.
Mr Brian Hurst
24th August 2018
24th August 2018
My children are made to feel comfortable
The practice has friendly staff and provides excellent service. Both my children are made to feel comfortable and the dentist takes time to talk to them about their treatment. This is especially helpful for my son who is autistic.
Miss Alison Vernon
23rd August 2018
23rd August 2018
Very happy with the care
I live in Chesterfield and I am more than happy to travel this far. The whole team are friendly and I've never had a bad experience here. I even persuaded my boyfriend to change dentists, and he is also very happy with the care and treatment he receives. Thank you.
Mrs Kelly Stanley
23rd August 2018
23rd August 2018
Quick appointment
Appointment itself was very quick which was good.
Anonymous
23rd August 2018
23rd August 2018
Pleasant staff, appointments on time
Very pleasant staff, appointments on time, very professional.
Mr John Flintstone
23rd August 2018
23rd August 2018
Always service with a smile
Always really pleasant and try to help where possible, quick at answering the phones and there is always service with a smile, definitely recommend this practice.
Miss Rikki Sadler
23rd August 2018
23rd August 2018
South Normanton Dental Practice
Swift and professional.
Anonymous
23rd August 2018
23rd August 2018
Friendly and professional
Friendly and professional staff.
Anonymous
23rd August 2018
23rd August 2018
Very approachable
Dentist is very friendly and efficient. The supporting staff are very approachable.
Anonymous
22nd August 2018
22nd August 2018
Very friendly and welcoming
The staff are always very friendly and welcoming especially for someone who is terrified of the dentist, this service certainly helps calm you down. Whilst having a check up/treatment the dentist is very informative about what is happening and gives advice to help maintain healthy teeth at the end.
Mrs Jenny Hodson
22nd August 2018
22nd August 2018
Short waiting time
Short waiting time. Nice staff members.
Mr Michael Duncan
22nd August 2018
22nd August 2018
Absolutely brilliant
Maria is absolutely brilliant. Very patient and charming. Reception always very helpful and polite.
Mrs Gillian Gleaden
22nd August 2018
22nd August 2018
Lovely dentist
Very friendly staff and lovely dentist.
Mrs Susan Crittenden
22nd August 2018
22nd August 2018
South Normanton Dental
Very pleasant experience.
Mr David Tomlinson
22nd August 2018
22nd August 2018
Great
The dentist and hygienist were great.
Mrs Yvonne Lammin
18th August 2018
18th August 2018
South Normanton Dental Practice
I felt that the staff were very friendly as well as being very professional.
Mr Ralph Gill
18th August 2018
18th August 2018
Approachable and efficient
Found all staff helpful, approachable and efficient. Dental staff very clear in explanations. Calm and purposeful but friendly too.
Liked the email reminder a couple of weeks and text reminder couple of days ahead - very helpful.
Miss Ellen Saville
18th August 2018
18th August 2018
Excellent staff
Very pleasant atmosphere, excellent staff.
Mr Lawrence Lunn
18th August 2018
18th August 2018
Friendly staff
Friendly staff, quality service.
Miss Tracy Harrison
18th August 2018
18th August 2018
Very quick, no waiting
Very quick, no waiting, very good service all round.
Charlie Gaynor
18th August 2018
18th August 2018
Very impressed
Got me in for emergency appointment that afternoon, very impressed.
Miss Megan Brannan
17th August 2018
17th August 2018
Everything thoroughly explained
Everything thoroughly explained and treatment carried out efficiently.
Mr David Linley
17th August 2018
17th August 2018
A nice relaxed atmosphere
I have always received the very best attention and care, it also has a nice relaxed atmosphere .
Mrs Pat Butler
17th August 2018
17th August 2018
Very considerate with care
Punctual, gentle with the treatment and very considerate with care.
Mrs Christine Buxton
17th August 2018
17th August 2018
The care is excellent
Really accurate appointment time. Friendly staff and the care is excellent. Really good job, and speedy too! 10/10.
Mr Daniel Sherlock
16th August 2018
16th August 2018
Really good experience
Really good experience, dentist was lovely.
Mrs Jayne Mallatratt
16th August 2018
16th August 2018
Friendly staff, good treatment
Friendly staff, good treatment, clean environment.
Anonymous
15th August 2018
15th August 2018
Pleased with the recent service
I was pleased with the recent service received and appreciated Carmens professionalism and treatment during my visit. I like the text messages which keep me informed.
Mr Andrew Cairns
15th August 2018
15th August 2018
Made to feel at ease
Made to feel at ease while in the chair.
Mrs Alexandra Zainali-Tari
15th August 2018
15th August 2018
Great service
Great service, staff are friendly and helpful, dentist is great, put you at ease.
Mr Dexter Bullock
15th August 2018
15th August 2018
Really well looked after
Really well looked after on my visit there.
Miss Kimberley Wildsmith
15th August 2018
15th August 2018
A pleasure to visit
Its always a pleasure to visit Carmen, I would recommend her to anyone.
Mrs Marlene Clarkson
15th August 2018
15th August 2018
Seen promptly
Staff very pleasant. Seen promptly. The dentist and assistant were very pleasant and explained each procedure very clearly.
Mrs Christine Reddish
15th August 2018
15th August 2018
South Normanton Dental Practice
On time and helpful.
Mr Ian Joynes
15th August 2018
15th August 2018
Always very pleasant and helpful
Staff are always very pleasant and helpful, everything seems to run very smoothly and calmly which is essential when most people are petrified of the dentist not to mention the hygienist.
Mr Ian Douglas Priest
14th August 2018
14th August 2018
Quick appointment
Got me an appointment very quick. The dentist I saw was very good.
Mrs Rosemary Burrows
14th August 2018
14th August 2018
Great service, always well informed
Friendly staff. Great service and always well informed through every procedure.
Miss Jenna Chappelow
14th August 2018
14th August 2018
I have recommended this practice to others
Very pleasant staff. Efficient. My particular dentist always takes time to ask about me generally and is always happy to discuss issues or minor dentistry that may need doing.
I have recommended this practice to several work colleagues , who have now registered with Genesis.
Thank you.
Mrs Jane Donegani
14th August 2018
14th August 2018
Very gentle and puts me at ease
Everyone really polite and helpful, Carmel very gentle and puts me at ease.
Mrs Susan Green
14th August 2018
14th August 2018
Excellent, very thorough and caring
Very happy with my treatment. Excellent, very thorough and caring. Thank you. Highly recommended.
Anonymous
11th August 2018
11th August 2018
The dentist was lovely with the kids
The dentist was lovely with the kids made them at ease and was speaking to them prior to sitting down, my 3 year old actually enjoyed the experience.
Mrs Kirsty Rogers
10th August 2018
10th August 2018
South Normanton Dental Practice
Quick and efficient.
Ms Rhonda Saunders
10th August 2018
10th August 2018
Lovely staff
Lovely staff. Always friendly helpful and polite.
Miss Hayley Simms
10th August 2018
10th August 2018
Always very reassuring
Always very reassuring and professional.
Anonymous
10th August 2018
10th August 2018
South Normanton Dental Practice
The experience was ok. Magda Is a nice dentist, John the hygienist is always friendly. I didn't have to wait long for my appointments.
Anonymous
9th August 2018
9th August 2018
Very good with the children
Lovely dentist, very good with the children. Very helpful and thorough.
Mrs Katie Hart
9th August 2018
9th August 2018
Very satisfied with treatment
Very satisfied with treatment and explanations from my dentist.
Anonymous
7th August 2018
7th August 2018
Professional, informative
The staff are polite, friendly and very efficient. My dentist is really professional, informative and never hurts me!
Mrs Valerie Lancashire
7th August 2018
7th August 2018
Thank you for being very caring
The gentleman I saw yesterday was very precise about what I need to have done. Explained so I understood what might need to be done. He knew I was going on holiday this week and just to be on the safe side he made sure if the tooth did flair up and if it gave me a lot of pain he gave me antibiotics to take with me as a precaution. Thank you for being very caring.
Mrs Margaret Smith
7th August 2018
7th August 2018
They are the best
I have had a morbid fear of the dentist for many years, so bad my teeth are ruined, until I came to South Normanton dental practice. The amazing treatment and care they give has got me to where I can go to the dentist on my own, they are the best.
Ms Jacquline Diane Hodge
7th August 2018
7th August 2018
Great service
Very friendly staff and great service.
Mr Karl Quance
7th August 2018
7th August 2018
Always kind
Always kind and puts your mind at ease.
Mrs Alexandra Poore
6th August 2018
6th August 2018
Fantastic experience
My whole experience from from reception to the dentist was fantastic.
Everything was great.
Mr Christopher Reville
6th August 2018
6th August 2018
I would recommend to anyone
My experience coming to your dentist is one I would recommend to anyone, the girls on reception make you feel so welcome and my Dentist Elisa is so lovely.
Mrs Wendy McGee
6th August 2018
6th August 2018
A pleasant experience
Always professional, staff are very courteous. Makes it a pleasant experience if that's possible.
Mr Miles Fiddes
5th August 2018
5th August 2018
Excellent treatment
Treatment received was excellent.
Anonymous
5th August 2018
5th August 2018
Very good at their job
All staff very nice and very good at their job, place is nice and clean.
Mr Geoffrey Moulton
5th August 2018
5th August 2018
Helped with my fear
The dentist I see has helped with my fear of the dreaded dentists chair!!
I am confident now than I have ever been and the work I have had done recently is super.
The reception area is always nice and the staff I have met are always helpful and kind. Thank you.
Ms Karen Dover
5th August 2018
5th August 2018
Pleasant experience
Good, pleasant experience.
Mr Paul Watson
3rd August 2018
3rd August 2018
Excellent work by all
Really friendly team, the receptionists are all lovely and Glynn my dentist is and his assistant. I took my 11 month old daughter with me to have a filling, I was very anxious anoint taking her as I didn't know how she would be for a long appointment but Glynn was great, I rocked her in the buggy for the whole appointment and Glynn worked around us! Excellent work by all!
Anonymous
3rd August 2018
3rd August 2018
Helpful and informative
Friendly. Helpful and informative.
Mrs Sarah Keenan
3rd August 2018
3rd August 2018
Care and attention
My appointment was on time and administered with care and attention.
Mr Christopher Chaplin
3rd August 2018
3rd August 2018
I feel like I have been cared for
Glynn has been a fabulous dentist, he takes time to listen and as I have very sensitive teeth he stops when the pain hits. I feel like I have been cared for at this practice. Thank you
Mrs Ruth Stone
2nd August 2018
2nd August 2018
Always been satisfied
Have used you for several years and I have always been satisfied with your service.
Mr Andrew Bailey
2nd August 2018
2nd August 2018
Very professional and efficient
They put me at ease, they were very professional and efficient.
Mrs Lisa Morton
2nd August 2018
2nd August 2018
Calming waiting area, lovely friendly staff
Calming waiting area, lovely friendly staff! I'm scared of dentists and Glynn has helped ease that fear, he is gentle explained everything! Unfortunately he is leaving so I am booked to see a new dentist, only hope she is as nice and gentle! All the staff seem relaxed and happy in their work place. Not on my doorstep this practice but I won't be looking for another more local to me.
Miss Carol Staniforth
2nd August 2018
2nd August 2018
Great dentist
Great dentist, made me feel comfortable.
Anonymous
1st August 2018
1st August 2018
Puts you at ease and very thorough
I'm a nervous person when visiting the Dentist, but the one that I've been seeing the last year is Glynn a very nice dentist, careful, tells you everything that he's doing , Pleasant, Puts you at ease and very thorough.
Mrs Anne Marie Cabourn
1st August 2018
1st August 2018
Best dentist in local area
Great family friendly dentist, best dentist in local area.
Mr Ian Grundy
1st August 2018
1st August 2018
Excellent service
Excellent service and very efficient, made me feel at ease.
Anonymous
1st August 2018
1st August 2018
Very helpful
Very helpful and gets things sorted out quickly.
Mrs Delia Barlow
31st July 2018
31st July 2018
Very supportive, lovely practice
Always feel at ease with Magdalena, very supportive, lovely practice as well.
Mrs Lisa Hardy
31st July 2018
31st July 2018
All the staff lovely
Efficient and friendly service. All the staff are lovely.
Anonymous
31st July 2018
31st July 2018
Would recommend to friends and family
Friendly staff, didn't keep me waiting for too long. Would recommend to friends and family. Great service.
Mr Matthew Ager
31st July 2018
31st July 2018
Good feedback from dentist
Good appointment, bang on time I went in. Good feedback from dentist.
Mr James Saint
31st July 2018
31st July 2018
Excellent care
Excellent care and Dr Suhael Zaro is good at his job.
Miss Michaela Zupa
31st July 2018
31st July 2018
Quick appointment
Got an unplanned appointment quickly, problem dealt with. All staff very friendly.
Mrs Brenda Green
31st July 2018
31st July 2018
Very friendly staff
Very friendly staff, usually punctual.
Mrs Susan Rhodes
30th July 2018
30th July 2018
South Normanton Dental
The dentist is the best one I have ever been to. Dentist is excellent.
Mrs Susan Bowler
30th July 2018
30th July 2018
Can't fault them
This dentist is well run by helpful and friendly staff. They keep you well informed about appointments, treatment and aftercare. Can't fault them.
Anonymous
30th July 2018
30th July 2018
Great service
Great service, friendly always explain what treatments are being performed.
Mrs Elaine Parker
30th July 2018
30th July 2018
Thank you for giving me my smile back
Thank you for giving me my smile back. I had not been to the dentist for years so needed lots of work. I was very nervous but they have been brilliant with me. Thank you so much.
Miss Jane Jackson
30th July 2018
30th July 2018
Comfortable, friendly
Comfortable. Friendly and everything explained.
Anonymous
28th July 2018
28th July 2018
I was put at ease
I was put at ease, I think everyone dreads going to the dentist especially for treatment but if you tell them you're feeling anxious they will reassure you. Easy to amend appointments too and friendly receptionist staff.
Miss Tara Porter
28th July 2018
28th July 2018
Good explanations
Felt at ease. Good explanations of what was happening.
Miss Amy Coleman
28th July 2018
28th July 2018
Efficient and professional
Efficient and professional.
Mrs Hazel Barson
28th July 2018
28th July 2018
We were so pleased with the checkup
The dentist is so nice, she made us all feel welcome and my 2.5year old was not scared as she was very nice to him. We were so pleased with the checkup.
Anonymous
27th July 2018
27th July 2018
Appointment was on time
Lovely staff, very helpful, and appointment was on time.
Mrs Mandy Cormican
27th July 2018
27th July 2018
Satisfactory all round
Satisfactory all round, excellent service.
Mrs Julie Rusby
27th July 2018
27th July 2018
Excellent service
I have always had excellent service at Genesis.
Mrs Lynn Harvey
27th July 2018
27th July 2018
South Normanton Dental Practice
Visiting the dentist is never going to be the most exciting experience but the friendly staff certainly make it a pleasant one. The dentist herself spends as much time as possible explaining procedures and options and in all aspects of her work is the consummate professional.
Mr Henry Simpson
27th July 2018
27th July 2018
Brilliant dentist
Staff are always friendly and very helpful, Maria is my dentist and she is brilliant .
Anonymous
27th July 2018
27th July 2018
South Normanton Dental
Always friendly and helpful.
Mrs Michelle Simmons
27th July 2018
27th July 2018
Very happy with the service
Very friendly, efficient staff and very happy with the service.
Mr Gary Jones
27th July 2018
27th July 2018
Explained everything really well
Maria fantastic. Explained everything really well.
Mr Paul Gatti
26th July 2018
26th July 2018
Always seem to be on time
Always seem to be on time with my appointments and friendly staff.
Mrs Crissy Dawson
26th July 2018
26th July 2018
Thorough and informative
Very thorough and informative.
Mr Grahame Hempsall
26th July 2018
26th July 2018
A good experience
A good experience even though I am petrified of going.
Anonymous
25th July 2018
25th July 2018
Great for anyone who's anxious
Professional and calming atmosphere, great for anyone who's anxious about the dentist. Been coming years.
Miss Laura Blanchard
25th July 2018
25th July 2018
Good all round experience
Staff are great, very helpful, Dental surgeon very good, so polite and helpful, good all round experience.
Mr Ian Saxton
25th July 2018
25th July 2018
Very easy and no pain
Very easy and no pain when I had extraction.
Miss Joan Hipkiss
25th July 2018
25th July 2018
Friendly staff
Friendly staff, never had to wait more than 10 min to be seen.
Mr Mark Shaun Hudson
25th July 2018
25th July 2018
I have always had a good experience
I have always had a good experience and I can usually get an appointment when I need one without to long a wait.
Anonymous
24th July 2018
24th July 2018
Excellent and professional
Excellent and professional and I'm still shocked at how natural my front tooth looks after having a chip filled. It's extraordinary. Thank you! Both dentist and nurse were also super patient with my 2 year old who had to wait while I was having my tooth filled. Thank you!
Mrs Eleanor Ball
24th July 2018
24th July 2018
Brilliant service, very friendly
Brilliant service, very friendly on reception and when receiving treatment. Quite easily the best dental practice I have ever used.
Mr Stephen Smith
24th July 2018
24th July 2018
Friendly, efficient
Friendly, efficient and really helpful.
Mr Kevin Finnie
24th July 2018
24th July 2018
Your appointment at Genesis Dental
Great dentists very professional
Friendly staff only one negative comment would be that in all the time of going to this dentist I have never been seen on time which is very frustrating when you take time out of work to come
Mrs Karen Symons
23rd July 2018
23rd July 2018
South Normanton Dental Practice replied on 23rd July 2018:
Dear Mrs Symons Thank you for taking time to offer feedback on our practice. Whilst we endeavour to stay on time, on occasions we can fall behind. I am sorry that you felt frustrated by this and I will be speaking with my team to see if we can improve on this. Kind regards Practice Manager
Dear Mrs Symons Thank you for taking time to offer feedback on our practice. Whilst we endeavour to stay on time, on occasions we can fall behind. I am sorry that you felt frustrated by this and I will be speaking with my team to see if we can improve on this. Kind regards Practice Manager
Your appointment at Genesis Dental
Had to wait 20 mins after app time otherwise no problems.
Mrs Angela Peppard
23rd July 2018
23rd July 2018
South Normanton Dental Practice replied on 23rd July 2018:
Dear Mrs Peppard Thank you for taking the time to offer feedback on our practice. I am sorry that you had to wait. On checking the audit trail, I can see that you arrived 10 minutes early for your appointment, and unfortunately we ran behind by 10 minutes also. We try to stay on time as much as possible, but can never anticipate any potential hold ups. Kind regards Practice Manager
Dear Mrs Peppard Thank you for taking the time to offer feedback on our practice. I am sorry that you had to wait. On checking the audit trail, I can see that you arrived 10 minutes early for your appointment, and unfortunately we ran behind by 10 minutes also. We try to stay on time as much as possible, but can never anticipate any potential hold ups. Kind regards Practice Manager
Your appointment at Genesis Dental
I don't like that I have to constantly sign for everything. Other than that, no complaints at all. Nice staff, don't wait too long
Mrs Laura Taylor
23rd July 2018
23rd July 2018
South Normanton Dental Practice replied on 23rd July 2018:
Dear Laura Many thanks for your feedback I know it can seem a bind having to sign for everything, but we are governed by GDC and NHS guidelines, and we are required to get a signature for agreeing to see the dentist on the NHS, checking your medical history and gaining consent for any treatment that has been proposed for you. Unfortunately as a practice, we cannot change this in any way Kind regards Practice Manager
Dear Laura Many thanks for your feedback I know it can seem a bind having to sign for everything, but we are governed by GDC and NHS guidelines, and we are required to get a signature for agreeing to see the dentist on the NHS, checking your medical history and gaining consent for any treatment that has been proposed for you. Unfortunately as a practice, we cannot change this in any way Kind regards Practice Manager
A Good Experience
Appointment bang on time. Treatment was a filling and I'm glad to say the whole process was completely painless. Attitude of dentist and assistant friendly and informative. Overall, a good customer experience, thank you.
Mr Timothy Hilbert
22nd July 2018
22nd July 2018
Friendly & Efficient
Had a bit of a wait but generally pleased with experience and staff friendly and efficient.
Mrs Alison Scothern
22nd July 2018
22nd July 2018
Your appointment at Genesis Dental
Waited about 20 mins. Usually go in bang on time. But doctor apologise for delay. Pleased with treatment. Happy with reception.
Anonymous
22nd July 2018
22nd July 2018
Excellent Pain-Free Work
Really friendly atmosphere which was calming.
Mr Adam Gardner
21st July 2018
21st July 2018
Thank You
Elisa made me feel relaxed as I'm usually very anxious. I felt no pain not even with the injection. I hope Elisa stays as she has certainly gained my trust. Thank you Elisa.
Mrs Gillian Kyte
21st July 2018
21st July 2018
Welcoming & Quick!
Welcoming warm friendly staff and quick to see to you needs.
Miss Eira Byrne
21st July 2018
21st July 2018
Nice & Helpful
Because I am satisfied with the treatment of doctor Magdalena. the service at the reception is nice and helpful.
Mrs Agnieszka Raniszewska
21st July 2018
21st July 2018
Friendly & Helpful
I recently changed to Genesis dental practice, as a dentist I went to previously, moved there. Carmen is the only dentist that I am at ease with. The staff are friendly and helpful.
Mrs Susan Hibbitt
21st July 2018
21st July 2018
Very Friendly
I saw Kate, she made me feel very much at ease. The receptionist that welcomed me was very friendly.
Miss Emma Irwin
21st July 2018
21st July 2018
Very Helpful
Good experience, as usual, at check-up with the dentist. He is always informative, has a pleasant manner and carries out the work efficiently, and gives clear advice on dental care. The reception staff are also always pleasant and efficient with booking appointments, and the e-mail reminders a few days before each appointment are very helpful. My wife and I are very happy with the care and service that we receive at the South Normanton practice of Genesis.
Mr Robert Woodhouse
21st July 2018
21st July 2018
Your appointment at Genesis Dental
Rang for an emergency appointment via tooth ache. I got in same day to see my regular dentist so I didn't have to explain all my previous work and on going work being done on my teeth. He cracked on with the job without rushing me or anything.
Miss Charlotte Armiger
21st July 2018
21st July 2018
Recommended
I find Genesis dental practice very reassuring. All the staff are friendly and very professional. I would certainly recommend them.
Mr Malcolm Spencer
20th July 2018
20th July 2018
Your appointment at Genesis Dental
Being afraid of dentist for many years I have in more recent times have gritted my teeth so to speak and gone on a regular basis and South Normanton dental practice have helped me to has they are always polite and friendly and very professional at there job which makes it a more pleasant experience. Thank you.
Mr Anthony Mee
20th July 2018
20th July 2018
Friendly Staff
Clear and thorough explanations about what is happening. Modern facilities.
Mr Peter Earnshaw
20th July 2018
20th July 2018
Friendly Staff
Was welcomed by friendly staff on reception and felt at ease with all my treatments and talked through all procedures before they happened. I was very apprehensive about having a wisdom tooth extracted but was very reassured and all went well.
Mr Nicholas Byng
20th July 2018
20th July 2018
No Longer Afraid of the Dentist
I've always been very fearful of visiting the dentist, having bad experiences as a child. However, I am no longer afraid thanks to your fabulous staff and their kindness.
Miss Helen Jones
20th July 2018
20th July 2018
Positive & Thorough
Always very positive and very thorough.
Mrs Pamela Ling
20th July 2018
20th July 2018
Listened to all my Concerns
I was seen on time and my dentist listened to my concerns and worries and put my mind at peace when she explained how to resolve the issue.
Mrs Tracy Kirby
20th July 2018
20th July 2018
Very Pleasant
Had a chipped tooth got me in quickly. Very pleasant and provided options.
Miss Julie Godkin
20th July 2018
20th July 2018
Wasn't Painful or Uncomfortable
Appointment on time, work on tooth wasn't painful or uncomfortable.
Miss Sally Taylor
19th July 2018
19th July 2018
Nice Calm Atmosphere
Pleasant receptionists and waiting area - dentist very kind and informative on what treatment she is giving and good advice on looking after my teeth.
Mrs Caroline Evans
19th July 2018
19th July 2018
Very Happy
Saw a different dentist this visit & was very happy with my checkup.
Mrs Alison Morley
19th July 2018
19th July 2018
Polite, Professional & Welcoming
Staff are always professional polite and welcoming. All procedures are well explained before undertaken.
Mrs Christine Kind
19th July 2018
19th July 2018
Very Happy
Very happy with my dentist. And the hygienist I saw was very pleasant.
Mr Kevin Haywood
19th July 2018
19th July 2018
South Normanton Dental Practice
Friendly and easy to deal with.
Mr Garry Eadson
13th July 2018
13th July 2018
South Normanton Dental Practice
Polite, good service.
Mrs June Waddoups
13th July 2018
13th July 2018
I received first class painless treatment
It was my first visit to the practice and I am really impressed with the care given to me. All the staff were extremely friendly and professional. The dentist gave me great advice and was sensitive to my needs. I received first class painless treatment. I would highly recommend the practice to others.
Mrs Deborah Shuma
12th July 2018
12th July 2018
Maria deserves a special mention
Maria is a credit to the team
Mrs Jane Bingham
12th July 2018
12th July 2018
Didn't have to wait
Didn't have to wait, went in on time.
Mrs Raychelle Newborough
12th July 2018
12th July 2018
Very satisfied with the service
Very satisfied with the service we receive.
Mrs Barbara Alvey
12th July 2018
12th July 2018
Great service
Friendly people who provide great service and I always feel at ease here.
Miss Joanne Ryder
12th July 2018
12th July 2018
Excellent treatment and care
I have found the Practice provides an excellent service as regards treatment and patient care.
Thanks.
Mr Ian Alexander M
12th July 2018
12th July 2018
Thorough and friendly
Thorough and friendly service.
Mr Bryn Eaton
12th July 2018
12th July 2018
Very friendly and helpful
Very friendly and helpful staff on reception and the dentist staff are very professional and polite.
Mr Carl Stafford
12th July 2018
12th July 2018
Very good dentist, very thorough
Very good dentist. Very thorough. Good advice given. Very friendly practice overall.
Mrs Nikki Camm
11th July 2018
11th July 2018
Receptionist very friendly
Receptionist very friendly and the dentist is good and the hygienist is excellent.
Mrs Alison Harries
11th July 2018
11th July 2018
South Normanton Dental Practice
My original dentist had to be absent on the day, but my appointment was rearranged with out any adverse impact on myself.
Mr Rod Hobbs
11th July 2018
11th July 2018
Couldn't wish for better
Maria Fernandez has taken away our fear of dentists. I couldn't wish for a better one.
Miss Leanne Mark
11th July 2018
11th July 2018
Very good with my 10 year old
Everyone was very polite and friendly. The dentist was very good with my 10 year old who was scared.
Anonymous
11th July 2018
11th July 2018
South Normanton Dental Practice
The Dentist was very assured and thorough - I will be asking for the same Dentist next time.
Mrs Amanda Cowley
11th July 2018
11th July 2018
Went in on time
All staff very friendly. Went in on time.
Mr Shane Langton
11th July 2018
11th July 2018
Check ups and treatments are thorough
All staff, in all jobs are friendly and efficient. I never have to wait too long for my appointment and am satisfied that my check ups and treatments are thorough.
Mrs Ruth Connell
11th July 2018
11th July 2018
South Normanton Dental Practice
Professional and friendly.
Mrs Fiona Meats
10th July 2018
10th July 2018
Professional and helpful at all times
I've always used this dentist, it is clean, professional and helpful at all times.
Mrs Carol Sutton
10th July 2018
10th July 2018
Dentist was very informative
Made to feel at ease and comfortable with the visit. Dentist was very informative about what I need to do and the best way to achieve this.
Mr Shaun Radford
10th July 2018
10th July 2018
Very pleased with the dentist I see
Very pleased with the dentist I see, I would highly recommend him.
Mrs Vicki Gannon
10th July 2018
10th July 2018
Very good
Very good. I am a new patient and I think the clean was one of the best I have had for a long time.
Mrs Kim Palmer
10th July 2018
10th July 2018
Prompt, pleasant
Prompt, pleasant service.
Anonymous
8th July 2018
8th July 2018
Staff always very pleasant
Staff always very pleasant, dental nurse is always informative about what she is doing.
Miss Elaine Wright
8th July 2018
8th July 2018
Reception was very welcoming
Reception was very welcoming, had a bit of a wait for the appointment, no explanation given when I booked in.
Anonymous
8th July 2018
8th July 2018
South Normanton Dental Practice replied on 6th July 2018:
Thank you for your feedback. I am sorry that you had a bit of a wait when you attended your appointment and was given no explanation. As much as we try to stay on time, on occasions we may have an emergency that takes longer than estimated. I have informed reception to let patients know if their dentist is running late.
Thank you for your feedback. I am sorry that you had a bit of a wait when you attended your appointment and was given no explanation. As much as we try to stay on time, on occasions we may have an emergency that takes longer than estimated. I have informed reception to let patients know if their dentist is running late.
Dentist was sympathetic and professional
Very good service. Dentist was sympathetic and professional. Explained very clearly what the problem was and how she was going to put it right.
Mrs Shirley Milward
8th July 2018
8th July 2018
A good professional team
Staff are always friendly, polite and helpful. A good professional team.
Ms Ruth Chamberlain
8th July 2018
8th July 2018
Comfortable and clean practice
Caring and professional staff, comfortable and clean practice.
Mr Stephen Harrison
7th July 2018
7th July 2018
Very pleased with everything
Very pleased with everything, dentist was excellent.
Mr Keith Newcomb
7th July 2018
7th July 2018
Highly recommend this practice
Very friendly reception staff. Very professional dental surgeons so would highly recommend this practice.
Mr Brian Turner
7th July 2018
7th July 2018
Thank you
I was impressed with the dentist and the hygienist . Also with other staff and my appointments being timed perfectly. Thank you for all your professional attributes.
Mr Colin Ashmore
7th July 2018
7th July 2018
We are very happy with our treatment
We were recommended to you by my son. We are very happy with our treatment. My son is still coming to you despite moving further away.
Mrs Jennifer Dugan
7th July 2018
7th July 2018
Enjoyable experience
Enjoyable experience, didn't need to wait long, all staff were professional and the dentist dealt with my needs swiftly.
Mr Nathan Holliday
7th July 2018
7th July 2018
I have only had excellent care
I have only had excellent care from yourselves and would recommend you to anyone, thank you.
Mr Stephen Brooks
7th July 2018
7th July 2018
Good treatment at right price
Good service, good use of texts ie informing me of a cancellation.
Good treatment at right price.
Mr Craig Morgan
7th July 2018
7th July 2018
Lovely patient dentist
Lovely patient dentist, treats me like a person and is always patient with me.
Mr Jack Palmer
6th July 2018
6th July 2018
South Normanton Dental Practice
Quick service, staff polite, surgery clean.
Anonymous
6th July 2018
6th July 2018
Impressed with the service
I was impressed with the service from walking through the door to walking out again, thanks to you all.
Mrs Janet Marriot
6th July 2018
6th July 2018
Made to feel welcome and at ease
Made to feel welcome and at ease, the memories of the old days vanish. Top marks.
Mr Maurice George Williams
6th July 2018
6th July 2018
Genesis Dental
After receiving a legal threat letter for treatment not received with only one day to reply for the 7 day the worry was horrendous only to be told it was an error and the practice manager was fab apologising
Miss Mandy Hendrie
6th July 2018
6th July 2018
South Normanton Dental Practice replied on 5th July 2018:
Dear Miss Hendrie Thank you for taking time to offer your feedback. Here at Genesis, it is important that we review and act upon patient comments. I am sorry that you received a letter that was upsetting to you, but i we had received no response to the two previous ones that had been sent, or I would have been able to resolve this matter much sooner for you. When I spoke with you and checked your records, it appeared that you had not yet had the treatment done, and that it had only been proposed. I rectified this immediately after our conversation, and once again would like to extend my apologies.
Dear Miss Hendrie Thank you for taking time to offer your feedback. Here at Genesis, it is important that we review and act upon patient comments. I am sorry that you received a letter that was upsetting to you, but i we had received no response to the two previous ones that had been sent, or I would have been able to resolve this matter much sooner for you. When I spoke with you and checked your records, it appeared that you had not yet had the treatment done, and that it had only been proposed. I rectified this immediately after our conversation, and once again would like to extend my apologies.
Very good service
Very good service and pleasant staff at all levels. I had to wait for half an hour but I realise that things aren't always able to run to time in medical clinics.
Ms Ruby Gdynia
6th July 2018
6th July 2018
Excellent dental care
Excellent dental care and customer service . A professional dental practice that's puts you at ease as soon as you book in.
Mrs Susan Green
6th July 2018
6th July 2018
South Normanton Dental Practice
Really like the professionalism of the whole team.
Mrs Marie Lowry
6th July 2018
6th July 2018
Excellent repair on my broken tooth
We consistently receive extremely good service from this practice. On this emergency occasion the dentist was very helpful and explained the options open to me for treatment. She did an excellent repair on my broken tooth .
Anonymous
5th July 2018
5th July 2018
Helpful staff
Very nice helpful staff, hygienist great to get on with and receptionist very helpful when I had to cancel and rearrange my appointment.
Mr Tony Cawthorne
5th July 2018
5th July 2018
Good care, friendly staff
We have always found the care of the dentists good and the staff friendly. We have no plans for leaving the practice.
Anonymous
5th July 2018
5th July 2018
South Normanton Dental Practice
Was apprehensive about seeing a different dentist because my usual dentist - Beatrice - is really lovely. But I had no cause to worry because the female dentist I saw was equally good and I felt at ease with her.
Mrs Janice Malbon
5th July 2018
5th July 2018
Professional check up
Very good and professional check up.
Mrs Davina Slack
5th July 2018
5th July 2018
Very reassuring
I've found my last two dentists very reassuring. They've been great at making me and my child feel calm.
Anonymous
5th July 2018
5th July 2018
Relaxed and comfortable
It's the first time I've been and felt relaxed and comfortable. Clare was brilliant
Anonymous
5th July 2018
5th July 2018
A painless experience
The hygienist was professional but friendly too!! All in all a pretty painless experience.
Mr Lee Garrett
5th July 2018
5th July 2018
Very understanding dentist
Very understanding dentist as we are nervous at the dentist.
Mr Paul Harvey
5th July 2018
5th July 2018
Always polite and smiley on reception
Always polite and smiley on reception which is what you need when nervous about Dentist. Also my Dentist and dental nurse have so much empathy, they put me at ease and give me every option available.
Mrs Kerry Jones
2nd July 2018
2nd July 2018
Would recommend
This dental practice is very well organised. The receptionists are very welcoming and helpful. The dental staff put you at ease and explain along the way what is happening. Would recommend.
Anonymous
2nd July 2018
2nd July 2018
South Normanton Dental Practice
Very friendly staff.
Anonymous
2nd July 2018
2nd July 2018
Would recommend
Very professional, I was looked after very well. Would recommend to all my family and friends.
Anonymous
2nd July 2018
2nd July 2018
Waiting time was minimal
Waiting time was minimal. The friendly service was very good. The dentist fully explained everything.
Mr Cyril Martin
30th June 2018
30th June 2018
Teeth cleaning
I had my teeth cleaned. Was nice.
Mr Nicholas Edwards
30th June 2018
30th June 2018
Great care and devotion
Had to come a fair few times recently and the care and devotion I've received has been great. They can't do enough for you. Emergency appointments when I have needed them and never have to wait a long time when I arrive. Spot on. Thank you.
Miss Ellyce Stone
30th June 2018
30th June 2018
The staff are friendly
The staff are friendly and I get text reminders when my appointments due.
Mr Paul Jarvis
30th June 2018
30th June 2018
Friendly and informative
Friendly and informative visit.
Ms Deborah Smith
30th June 2018
30th June 2018
Great care taken
Great care taken, good advice.
Mr Ashley Duckmanton
30th June 2018
30th June 2018
South Normanton Dental Practice
I was a very nervous patient, and couldn't have asked for nicer, professional staff
Mr Fraser Thorpe
30th June 2018
30th June 2018
Alicia at South Normanton was extremely nice
Alicia was extremely nice
Miss Laura Kavaliunas
30th June 2018
30th June 2018
Very kind and understanding
Wasn't the most pleasant procedure, but my dentist was very kind and understanding.
Made the experience more enjoyable than normal.
Miss Jodie Froggatt
29th June 2018
29th June 2018
Professional service
Pleasant. Dentist explained what he was doing. Professional service.
Mrs Pauline Smith
29th June 2018
29th June 2018
Fab dentist
Fab dentist.
Mrs Alexandra Zainali-Tari
29th June 2018
29th June 2018
South Normanton Dental Practice
Friendly staff and professional.
Anonymous
29th June 2018
29th June 2018
Very happy with high standard of treatment
Very happy with high standard of treatment given. Friendly reception staff.
Mrs Susan Webb
29th June 2018
29th June 2018
Professional, informative and friendly
A very professional, informative and friendly dental practice
Mr Dayton Ball
29th June 2018
29th June 2018
Caring dentist
Very well mannered and caring.
Anonymous
29th June 2018
29th June 2018
South Normanton Dental Practice
I had made an appointment which a receptionist cancelled saying my regular dentist was on annual leave. I asked if I could be seen by another dentist. An appointment was made to an emergency dentist who couldn't do anything because she hadn't time. I made another appointment with another dentist to be told she hadn't time to do anything because I had only 7 mins left. I was on time. She said I already had an appointment in June. This had been cancelled by a receptionist but somehow was restored. I have to say my regular dentist was exceptionally thorough and did a great job.
Mrs Christine Bostock
29th June 2018
29th June 2018
South Normanton Dental Practice replied on 28th June 2018:
Dear Mrs Bostock Thank you for your feedback. I would like to offer my apologies on messing you about with your appointments. On the first occasion, we only book 15 minutes for an emergency, as this is the average time, but unfortunately the treatment you required needed much longer, which is why we had to rebook. On the second visit, you were not in our appointment book but had received a reminder, (which i can only put down to technical error )therefore we asked one of our clinicians to see you, but she was due to leave the practice and felt that the work you needed doing should be done by an alternate clinician who could finish your treatment. Once again, please accept my apologies. Kind regards Practice Manager
Dear Mrs Bostock Thank you for your feedback. I would like to offer my apologies on messing you about with your appointments. On the first occasion, we only book 15 minutes for an emergency, as this is the average time, but unfortunately the treatment you required needed much longer, which is why we had to rebook. On the second visit, you were not in our appointment book but had received a reminder, (which i can only put down to technical error )therefore we asked one of our clinicians to see you, but she was due to leave the practice and felt that the work you needed doing should be done by an alternate clinician who could finish your treatment. Once again, please accept my apologies. Kind regards Practice Manager
South Normanton Dental Practice
Very friendly and professional.
Mr James Vjestica
28th June 2018
28th June 2018
Excellent service
Friendly welcome. Excellent service.
Anonymous
28th June 2018
28th June 2018
Very professional service
Very professional service, just had a little wait.
Miss Laura Morrison
28th June 2018
28th June 2018
I find all the staff very helpful
I find all the staff very helpful at this branch, I travel quite far to attend this practice.
Anonymous
28th June 2018
28th June 2018
South Normanton Dental Practice
Current dentist Dr Zorro very good! My last dentist in same practice seemed to favour extraction over saving your teeth
Anonymous
28th June 2018
28th June 2018
South Normanton Dental Practice replied on 26th June 2018:
Thank you for your feedback. All dentists are bound by GDC guidelines to offer the best treatment that is necessary for the patient. The dentist will always try and save the tooth above extraction whenever possible. Sometimes the tooth may be too broken down, or infected to save it, therefore extraction becomes the only option. I am more than happy to meet with you if you would like further clarification on your treatment.
Thank you for your feedback. All dentists are bound by GDC guidelines to offer the best treatment that is necessary for the patient. The dentist will always try and save the tooth above extraction whenever possible. Sometimes the tooth may be too broken down, or infected to save it, therefore extraction becomes the only option. I am more than happy to meet with you if you would like further clarification on your treatment.
Excellent service
No problems encountered, excellent service.
Mr Geoffrey Lowe
28th June 2018
28th June 2018
Comforting and encouraging
Service good. Dentist and hygienist both comforting (stressful situation ) and encouraging.
Anonymous
28th June 2018
28th June 2018
Very welcoming and friendly
Very welcoming and friendly staff as well as helpful.
Anonymous
28th June 2018
28th June 2018
Great service. Friendly staff.
Great service. Friendly staff. Made me feel at ease and comfortable throughout the entire experience.
Anonymous
27th June 2018
27th June 2018
Professional, good communication
Professional, good communication.
Mr Petre Grecu
27th June 2018
27th June 2018
Very good
Everyone was very polite, the dentist and dental nurse put me at ease and were very gentle but thorough, quickly in to see the dentist! Very good!
Anonymous
27th June 2018
27th June 2018
Always top class service
Always top class service by a Dentist who knows her trade extremely well .
Ms Kathryn Allen
27th June 2018
27th June 2018
Welcoming and very professional
Welcoming and very professional staff and great work.
Anonymous
27th June 2018
27th June 2018
South Normanton Dental Practice
Would be better if you get everything you pay for, treatment wise. If you have to pay £21 for an exam, scale and polish, it would be nice if you actually did the polishing.
Mr Tony Marshall
27th June 2018
27th June 2018
South Normanton Dental Practice replied on 26th June 2018:
Dear Mr Marshall Thank you for taking time to offer feedback. When receiving a scale with the ultrasonic scaler, this often removes all tartar and any staining. It is not always necessary to have a polish if the ultrasonic has removed all residue.
Dear Mr Marshall Thank you for taking time to offer feedback. When receiving a scale with the ultrasonic scaler, this often removes all tartar and any staining. It is not always necessary to have a polish if the ultrasonic has removed all residue.
Always friendly
Always friendly, always seen fairly close to actual appointment time, clear about treatments done.
Mr Eddie Lounds
27th June 2018
27th June 2018
Always been satisfied with the service
Always been satisfied with the service, pleasant receptionists and dentist
Anonymous
27th June 2018
27th June 2018
Excellent service
Excellent service and friendly staff.
Mr Farley Brooks
26th June 2018
26th June 2018
Extraction was totally without pain
Found Maria excellent, tooth extraction was totally without pain, now healing well, impressed with the,I think new pain suppressant, very pleased.
Mr Terry Ball
26th June 2018
26th June 2018
South Normanton Dental Practice
I like South Normanton Dental Practice because they are friendly make you feel at ease and make you very welcome .
Mrs Christina Bowler
26th June 2018
26th June 2018
Excellent dental care
Excellent dental care. Friendly staff put you at ease. Nice, bright surroundings.
Anonymous
26th June 2018
26th June 2018
Very helpful and fitted me in at short notice
Very helpful and fitted me in at short notice when I had an infected tooth and needed treatment
Mr Christopher Boxall
26th June 2018
26th June 2018
Very happy with the treatment
I am very happy with the treatment and find you all very friendly. I have had no problems at all when attending for all the appointments with my family.
Miss Tracy Shardlow
21st June 2018
21st June 2018
Good communication and explanation
Able to be seen same day. Repair worked carried out at the first appointment. Good communication and explanation.
Mrs Pamela Upcraft
21st June 2018
21st June 2018
South Normanton Dental Practice
Quick and efficient.
Anonymous
21st June 2018
21st June 2018
Didn't have to wait long
Didn't have to wait long - which was good.
Anonymous
21st June 2018
21st June 2018
South Normanton Dental Practice
Left with a very sore throat, not sure if I had a reaction to something!!
Tasted very acidic, burning sensation.
Reported to the clinic, who checked all equipment. Called me twice to check on my welfare, throat clear after 24 hours. Great after care. Thank you.
Mr Richard Heath
19th June 2018
19th June 2018
South Normanton Dental Practice replied on 21st June 2018:
Dear Mr Heath Thank you for your feedback and also for ringing the surgery with regards to your sore throat. It is important that we do a full investigation to anything unusual. I spoke with both Dentist and nurse with regards to your treatment, and it seems that only plain water was used and non latex gloves. All instruments go through a robust process of decontamination. It will remain a mystery as to what triggered your sore throat, however I am pleased to know that you are feeling well today. Kind regards Practice Manager
Dear Mr Heath Thank you for your feedback and also for ringing the surgery with regards to your sore throat. It is important that we do a full investigation to anything unusual. I spoke with both Dentist and nurse with regards to your treatment, and it seems that only plain water was used and non latex gloves. All instruments go through a robust process of decontamination. It will remain a mystery as to what triggered your sore throat, however I am pleased to know that you are feeling well today. Kind regards Practice Manager
Made me feel relaxed
Made me feel relaxed and was very informative about what was happening.
Anonymous
19th June 2018
19th June 2018
South Normanton Dental Practice
My appointment ran late by about an hour, when I did get to see a dentist (not the one I had an appointment with) it was a whirlwind experience. I am sure I was in there less than 5 minutes. No one explained that the dentist was running late until I asked how much longer I would be kept waiting.
Mrs Lisa Proctor
19th June 2018
19th June 2018
South Normanton Dental Practice replied on 19th June 2018:
Dear Mrs Proctor Thank you for your feedback. I am sorry that you did not feel that you had a good service when you attended for your appointment. Unfortunately the dentist that you were booked in to see, had had an emergency patient earlier, which had put her behind her time. I will speak with reception and ensure that going forward they will inform patients of their potential wait.
Dear Mrs Proctor Thank you for your feedback. I am sorry that you did not feel that you had a good service when you attended for your appointment. Unfortunately the dentist that you were booked in to see, had had an emergency patient earlier, which had put her behind her time. I will speak with reception and ensure that going forward they will inform patients of their potential wait.
Pleasant and helpful
Everyone is nice, pleasant and helpful.
Mrs Susan Fleet
18th June 2018
18th June 2018
South Normanton Dental Practice
It's important to feel confident in the dentist which I do, this hasn't always been the case over the years.
Mrs Lisa Galvan-Reyes
18th June 2018
18th June 2018
South Normanton Dental Practice
Efficient, good advice.
Mrs Lisa Trafford
18th June 2018
18th June 2018
South Normanton Dental Practice
Was very busy when I arrived and I went into my appointment a few minutes late but the receptionists were friendly and my dentist listens to any problems and then informs me of my choices regarding treatment. He explains what he is doing and although running a little late I didn't feel that he was rushing to make up time.
Anonymous
16th June 2018
16th June 2018
Friendly, polite and professional
Friendly, polite and professional, very satisfied.
Mr Ian Cockayne
16th June 2018
16th June 2018
Very good service
Nearly always on time which is important, and very good service.
Anonymous
16th June 2018
16th June 2018
Understanding, patient
Saw a difference dentist yesterday was very nice and understanding with my daughter and patient with her, also my examination went well too.
Mrs Helen Clare Marriott
16th June 2018
16th June 2018
Lots of good advice
Felt really at ease when was in the chair, very anxious about going to the dentist but was made to feel at ease. Wouldn't say it was a pleasant experience but needed to be done and lots of good advice given on oral health e.g what toothpaste to use the importance of using a electric toothbrush and the cleaning of teeth etc.
Mrs Vicky Lowe
16th June 2018
16th June 2018
Very thorough check up
A very thorough check up.
Mr Arthur Ernest Parsons
16th June 2018
16th June 2018
Very good dentist
Very good dentist and the nurse working with him and the reception staff are all very good, polite and helpful.
Mr Neil Clennell
16th June 2018
16th June 2018
Lovely staff and amazing dentist
Lovely staff and amazing dentist. Always feel in good hands with Maria.
Miss Jodie Shaw
16th June 2018
16th June 2018
Professional treatment
Very pleasant staff and professional treatment.
Anonymous
15th June 2018
15th June 2018
So understanding and caring
Fantastic team, Magdalena and John are both amazing, so understanding and caring.
Mrs Lisa Hardy
15th June 2018
15th June 2018
South Normanton Dental Practice
Friendly, polite staff who put you at ease from the minute you walk through the door.
Mrs Barbara Cope
15th June 2018
15th June 2018
Very nice and patient
My dentist has been very nice and patient with me as I stress in the appointments. If anything it's difficult to book an appointment that isn't an emergency appointment as the practice is booked very quick.
Miss Charlotte Armiger
15th June 2018
15th June 2018
Dentists are all pleasant
Dentists are all pleasant also nurses and receptionists.
Anonymous
15th June 2018
15th June 2018
Extraction
After having troubles initially getting an appointment, after the dentist told me to come back after my father's funeral the extraction process went very smoothly.
Miss Julia Edwards
14th June 2018
14th June 2018
South Normanton Dental Practice
Pleasant and efficient.
Mr Gerald Dewane
13th June 2018
13th June 2018
South Normanton Dental Practice
Staff very professional with a ready smile.
Mr Micheal Piechota
12th June 2018
12th June 2018
Excellent dentist
My Dentist was excellent as usual.
Anonymous
12th June 2018
12th June 2018
Had a great experience
Had a great experience with Kate Richmond, was made to feel comfortable and reassured. The waiting area is nice and relaxing Also all members of staff were friendly.
Mr Shaun Bobrucki
12th June 2018
12th June 2018
South Normanton Dental Practice
I wasn't kept waiting for my appointment which was a bonus and the staff were very helpful and friendly.
Mrs Tracy Orwin
12th June 2018
12th June 2018
South Normanton Dental Practice
Best dentist I've ever been to, no complaints, all staff are lovely.
Mrs Angela Miles
12th June 2018
12th June 2018
South Normanton Dental Practice
I found the Dentist very good and friendly and also the staff.
Ms Glennis Smith
10th June 2018
10th June 2018
Very nice, informative
Very nice, informative and efficient dentist.
Miss Lucy-Anne Brooks
10th June 2018
10th June 2018
Extremely happy with the whole experience
I'm extremely happy with the whole experience. Lots of my friends already attend the practice because of my recommendation.
Mr Keith Burdon
9th June 2018
9th June 2018
Excellent treatment
I have always received excellent treatment.
Mrs Pat Butler
9th June 2018
9th June 2018
Very caring, very understanding and gentle
Very caring, very understanding and gentle and Jon the hygienist is very good, I feel very relaxed. I am very nervous but he makes me feel relaxed and not worried.
Mrs Susan Hebblethwaite
9th June 2018
9th June 2018
Really friendly
The staff are really friendly.
Mrs Jane MacKnight
9th June 2018
9th June 2018
Very prompt, courteous, professional
Very prompt, courteous, professional and friendly service from all staff
Mr Michael Street
9th June 2018
9th June 2018
South Normanton Dental Practice
Had an immediate denture made which wasn't right and my dentist and her dental technician put themselves out to re-do them in a week.
Miss Dawn Cooke
9th June 2018
9th June 2018
I would like to recommend
I would like to recommend someone to you Dentist, you are a look after people's teeth well.
Miss Debbie Stanley
9th June 2018
9th June 2018
My dentist is lovely, kind and professional
I'm very happy with my experience at the practice, I've had a few problems and they have been dealt with promptly, efficiently and professionally, the receptionists are always very pleasant and efficient and my dentist is lovely, kind and professional.
Mrs Suzanne Guest
9th June 2018
9th June 2018
Comfortable experience
Good friendly, comfortable experience.
Mr Robert Dixon
8th June 2018
8th June 2018
South Normanton Dental Practice
Very friendly staff and never had any complaints about my treatment.
Anonymous
8th June 2018
8th June 2018
South Normanton Dental Practice
Friendly staff, good treatment.
Anonymous
8th June 2018
8th June 2018
An outstanding dental practice
Just an outstanding dental practice in all aspects.
Mr Christopher Dawson
8th June 2018
8th June 2018
Friendly, efficient
Friendly, efficient service.
Ms Joy Barnes
8th June 2018
8th June 2018
Extraction that was explained by Maria throughout
Before treatment Maria explained in detail the procedure and the pros and cons. The options were also discussed following treatment. The extraction was painless with job well done.
Mr Christopher Bardell
6th June 2018
6th June 2018
Always been happy here
I have always been happy with the level of service received
Mrs Sally Spencer
6th June 2018
6th June 2018
Short wait time
Short wait time, thorough examination.
Mrs Karen Pegg
2nd June 2018
2nd June 2018
Friendly, honest service
Friendly, honest service.
Anonymous
2nd June 2018
2nd June 2018
First class
Lovely staff, appointment always on time, dental care first class.
Anonymous
2nd June 2018
2nd June 2018
I always feel calm and relaxed
I cant complain about any treatments I have had. I always feel calm and relaxed and staff are always friendly and helpful.
Mrs Hilda Bramley
2nd June 2018
2nd June 2018
South Normanton Dental Practice
If I need an urgent appointment I am always offered an appointment to suit my needs and problem. I find all receptionists and clinicians very helpful, friendly and professional at all times. I would, and indeed do, recommend the practice to friends and family, I have every confidence in the whole team.
Anonymous
2nd June 2018
2nd June 2018
Possibly the best dentist I've ever had.
Friendly, efficient and last time, possibly the best dentist I've ever had.
Mr Steven Swain
1st June 2018
1st June 2018
Very attentive and kept me fully informed
I rang for an emergency appointment and got one the same day, excellent! Didn't see my normal dentist but he was just as good, very attentive and kept me fully informed of what he was doing throughout the appointment! Reception ladies and dental assistants are all lovely!
Mrs Helen Baker
1st June 2018
1st June 2018
Very caring
Really good staff, very caring.
Anonymous
1st June 2018
1st June 2018
Expert advice and treatment
Everyone at the practice are very reassuring and give expert advice and treatment.
Mrs June Parkin
1st June 2018
1st June 2018
Fantastic emergency appointment
Fantastic emergency appointment and really good advice from the dentist seen.
Anonymous
1st June 2018
1st June 2018
Very pleasant, very thorough
Dentist very pleasant and explained all treatment. Very thorough.
Anonymous
31st May 2018
31st May 2018
Amazing reassurance and care
I was scared to come as I hadn't been to a dentist for over 20 years and was ashamed to, but the reassurance and care I received was amazing.
Mrs Carol E
31st May 2018
31st May 2018
Very good, professional
Very good, professional experience.
Ms Beverley Devaney
31st May 2018
31st May 2018
Professional treatment, helpful, friendly staff
Staff very friendly and helpful and will offer support if needed, having treatment carried out is very professional.
Mr Stanley R
30th May 2018
30th May 2018
Excellent service
Excellent service with friendly staff.
Miss Moira C
30th May 2018
30th May 2018
Very good practice
Very good practice and good treatment.
Mr Richard Wilkins
30th May 2018
30th May 2018
Very friendly staff
Very friendly staff. Appointments on time.
Mrs Christine R
30th May 2018
30th May 2018
Very accommodating and patient
Lovely staff that are very accommodating and patient with myself and my children.
Anonymous
30th May 2018
30th May 2018
Polite, professional, excellent advice
Always very welcoming, dentists are always polite and professional and give excellent advice.
Anonymous
30th May 2018
30th May 2018
Genesis Dental
I don't like dentist I feel I was pressured into being referred and spend 60 pounds when I felt I wasn't in right frame of mind to make a decision
Mr Steven Beaton
30th May 2018
30th May 2018
South Normanton Dental Practice replied on 21st June 2018:
Dear Mr Beaton As per our recent telephone call, please call me if I can be of any further assistance. Kind regards Practice Manager
Dear Mr Beaton As per our recent telephone call, please call me if I can be of any further assistance. Kind regards Practice Manager
Very friendly, professional
I have always been very nervous of going to the dentist but all the staff I have seen at Genesis have been very friendly (whilst maintaining professionalism) and put me at ease.
Anonymous
30th May 2018
30th May 2018
South Normanton Dental Practice
Friendly. Fast service.
Mr Paul F
29th May 2018
29th May 2018
Friendly, professional
Friendly, professional staff.
Anonymous
29th May 2018
29th May 2018
On time, informative
Friendly people in a sometimes worrying environment. Appointments have been on time, informative and fully explained.
Mr Mark G
29th May 2018
29th May 2018
Very pleased with the treatment
Very pleased with the treatment I received.
Mr Paul Roach
29th May 2018
29th May 2018
South Normanton Dental Practice
Good service and friendly staff.
Mr Neil L
29th May 2018
29th May 2018
I feel reassured
Although I am nervous, I always feel reassured while I am there
Anonymous
27th May 2018
27th May 2018
Very good, considerate
Very good and considerate.
Anonymous
24th May 2018
24th May 2018
Very satisfied, thorough checks
Very satisfied, thorough checks, pleasant atmosphere.
Mr Geoffrey R
24th May 2018
24th May 2018
On time
Everything went on time.
Mr Peter R
24th May 2018
24th May 2018
I recommend this practice
I had not been to the dentist for around 8yrs due to a bad experience (at a different dental practice), I am now very scared and get extremely anxious when I have to go even for a normal check up.
I usually see the same dentist and the hygienist, both are very good with me and how nervous I am. I had to see a different dentist to an emergency appointment and he was also very good with me and put me at ease. I recommend this practice to my mum who is also very nervous of dentist and she now comes to this practice and is put at ease by the dentist she sees.
Mrs Marie Eyre
22nd May 2018
22nd May 2018
Very confidence inspiring
The dentist who I saw and extracted my tooth is one of the best dentists I've had. Very confidence inspiring.
Mr Stephen Andrew Haywood
15th May 2018
15th May 2018
Friendly, welcoming staff
Accommodated urgent appointment. Friendly, welcoming staff.
Anonymous
15th May 2018
15th May 2018
Good service and advice
Generally good service and advice.
Mr Craig Marshall
15th May 2018
15th May 2018
South Normanton Dental Practice
Polite and professional.
Mrs Yvonne Hunt
11th May 2018
11th May 2018
Good treatment from this practice
Carmen and Jonathan are really good
Mrs Jean Norton
9th May 2018
9th May 2018
Made to feel at ease
Made to feel very comfortable and at ease
Mr Allan Grainger
4th May 2018
4th May 2018
Good treatment received
Friendly & helpful staff. Approachable & good treatment received
Mrs Lynne Hill
25th April 2018
25th April 2018
Fast and efficient
Great service, fast, efficient, caring and helpful.
Anonymous
23rd April 2018
23rd April 2018
Check up and filling, careful and pain free
My dentist (Maria) is exceptionally helpful and informative and always gives me careful pain free treatment
Mr Charles Williamson
20th April 2018
20th April 2018
Transformation
Had all my black fillings removed and white ones put in and a bridge fitted. i used to he scared of dentists but they made me feel relaxed and comfortable and I have got my smile back without horrid gaps, its great
Mr Dexter Bullock
17th April 2018
17th April 2018
AWARDS AND ACHIEVEMENTS
We'll be announcing our awards for the Top 10 and Top 20 dentists, amongst some other great achievements, at the start of the next year.
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JOB VACANCIES
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