Genesis South Normanton Dental Practice

Name: Genesis South Normanton Dental Practice
Item: Genesis South Normanton Dental Practice
Rating: 5
Author: Miss Katherine McKenzie-Helps

2 Birchwood Lane, South Normanton, Alfreton, Derbyshire, DE55 3DA

Average review score from 2346 reviews

ABOUT GENESIS SOUTH NORMANTON DENTAL PRACTICE

We have a friendly team where you will be treated in a professional manner throughout your time at the practice. Our practice offers both NHS and private treatments utilising modern with up-to-date technology and equipment. If we are not able to offer a specialised treatment at our practice, we are able to refer patients to other practices within the Genesis group. We are at ground floor level, so accessible for wheelchairs and pushchairs, with no steps to encounter.

NHS Patients currently accepted
	Fee paying adults
	Charge-exempt adults
	Children aged 0-18 years
	Urgent dental care patients
	Only by referral from a dental practitioner

Genesis South Normanton Dental Practice

Fabulous people great at what they do.....

Miss Katherine McKenzie-Helps
30th March 2020

Everyone was helpful

Everyone was helpful. The dentist listened to my concern and checked it thoroughly. Then assured me all was ok.

Mrs Theresa Sanders
27th March 2020

Proud to be in their practice

I find that they are responsible caring and patient, I am a very nervous person and would not be able to go anywhere else. I am proud to be in their practice.

Ms Ann Moffett
27th March 2020

I was looked after very very well

Being an extremely nervous patient I was looked after very very well.

Mrs Susan Richards
22nd March 2020

Gave me good care

Genesis saw me quickly after I broke a tooth and gave me good care.

Mrs Janet Freckinghan
22nd March 2020

Emergency appointment within an hour

Needed an emergency appointment, got me in within an hour and sorted... Fantastic!

Anonymous
22nd March 2020

Genesis South Normanton Dental Practice

Helpful friendly staff.

Mr Andrew Bonser
22nd March 2020

Polite and helpful

Happy with staff and the dentist was polite and helpful.

Mr Steven Lees
22nd March 2020

Service very good

Service very good, all staff very helpful.

Mrs Betty Ann Bamford
19th March 2020

Pleasant dentist

Pleasant dentist and staff.

Anonymous
19th March 2020

Dental appointment

Staff very good, in and out in no time.

Mr Thomas Coope
19th March 2020

So patient and nice

The dentist lady and assistant are so patient and nice, as too are the receptionists.

Mrs Jeanette Green
19th March 2020

Great service

Great service by friendly and efficient staff.

Mr Sean Brittain
19th March 2020

Dental appointment

Nice and professional.

Mr Mark Kimberley
18th March 2020

Friendly staff, on time

Friendly staff, on time and efficient appointments.

Anonymous
18th March 2020

Always polite and efficient

Staff are always polite and efficient. They give clear explanation and talk to you like a human being.

Mr Cameron Harris
18th March 2020

My dentist is excellent

My dentist is excellent and understands my requirements exactly. The quality of the work I receive and the communication of the business as a whole is very good and particularly refreshing in today's climate.

Mr Simon Jaggs
18th March 2020

Genesis South Normanton Dental Practice

Friendly, professional and confidence in the dentist.

Mrs Lisa Galvan-Reyes
18th March 2020

Great service

Great service from hygienist.

Mrs Joanne Bibby
18th March 2020

Good advice, good service

Clean quick and friendly. Good advice and good service.

Mr Jason Graves
18th March 2020

Polite, professional

The staff are very polite and the dentists are professional.

Ms Valerie Sanchez-Estupinan
18th March 2020

Friendly and helpful

Everyone is very friendly and helpful if there is a problem.

Mrs Joan Smedley
18th March 2020

Genesis South Normanton Dental Practice

The dentist that treated me (Suhael) did a great job of fixing my broken tooth. He and the nurse were friendly and efficient, exactly what you need whenyour nerves are shot! Great reception staff also.

Mr Anthony Pearce
17th March 2020

Compassionate and understanding

Carmen was aware of my anxiety when visiting and both her and her assistant were amazing, talking to me throughout the procedure, really calming my nerves. I don't feel silly when I come here, they really are very compassionate and understanding.

Mrs Aaron Murphy
17th March 2020

Would definitely recommend to others

I cant thank Carmen and John enough for the excellent treatment. I find the whole team most friendly and make you feel at ease, would definitely recommend to others. Thank you.

Mr Anthony Chapman
17th March 2020

Dental appointment

I would have rated the practice higher had I not waited 45 minutes to be seen yesterday. All the staff were efficient and polite. Thanks.

Mrs Vanda Dziuba
16th March 2020

Genesis South Normanton Dental Practice replied on 16th March 2020:
Dear Mrs Dziuba Thank you for your feedback on our practice. I would like to apologise for the delay in seeing you. We do endeavour to keep to time, but on occasion we may have an emergency patient that takes longer than anticipated. On checking the diary, it seems this is what had happened. Kind regards Practice Manager

Dental appointment

Did not feel happy hearing peoples personal details, ie how much they had paid and how much they still owed, what has happened to confidentiality!

Mrs Kathleen Robinson
16th March 2020

Genesis South Normanton Dental Practice replied on 16th March 2020:
Dear Mrs Robinson Thank you for taking time to offer feedback on our practice. Quite often patients will come to reception and ask how much they owe, or how much they have paid to date. If they pose such a question, then we are obliged to tell them. If the patient expresses a need to speak in confidence, then there is a notice asking them to request this Kind regards Practice Manager

Very impressed

Very impressed and really happy I've joined your practice.

Mr Lee Baker
16th March 2020

I would recommend him to any nervous patient

I was put at ease by the young man I saw. He gave me lots of information and different options and then talked me the through the procedure. He was also very gentle. I would recommend him to any nervous patient.

Mrs Joanne Phelps
16th March 2020

Everything explained clearly

Friendly service, everything explained clearly.

Ms Tina Radford
16th March 2020

Dental appointment

Service was good and friendly!

Mr Barry Precious
13th March 2020

Very pleased

Very pleased. Friendly staff. Elisa was lovely.

Miss Anna Worrall
13th March 2020

Cannot fault anything

Always very friendly and professional, cannot fault anything.

Mr Shaun O'Hara
13th March 2020

Very professional

Very professional, no long waits.

Mr Stephen Bowers
13th March 2020

A lovely atmosphere

Excellent service and always a lovely atmosphere.

Mrs Laura Housley
13th March 2020

Showed concern at all times

Asked how I was and if I was okay. Showed concern at all times.

Mrs Christine Buxton
13th March 2020

Genesis South Normanton Dental Practice

Very friendly and professional.

Mr Malcolm Strachan
13th March 2020

Excellent dental care

Good service with plenty of reminders, excellent dental care, happy to discuss options to suit your care.

Mr Kenny Foley
13th March 2020

Lovely ladies

2 lovely ladies to have dealing with your teeth, sorry to Carmen for nearly biting her fingers during X-ray.

Mr Peter Cosford
12th March 2020

Dentist and Hygienist always friendly

Dentist and Hygienist always friendly which as someone who doesn't like coming means a lot.

Mr Andrew Moss
12th March 2020

Appointment was on time

Very friendly staff, appointment was on time, no delay.

Mrs Cheryl Smith
12th March 2020

Excellent care

Excellent care from both Maria and Jonathan.

Mrs Alison Walker
12th March 2020

Excellent service

Excellent service...polite staff, would recommend.

Mrs Elizabeth Elliott
12th March 2020

So comfortable and at ease

I was very nervous as I had not been to the dentist in a few years. But they made me feel so comfortable and at ease.

Miss Amy Smith
12th March 2020

Excellent service

As always excellent service from professional and polite staff.

Mr David Brewer
12th March 2020

Very nice staff

Very nice staff. I have never like going to a dentist, l really am relaxed going now so good news all round.

Mrs Susan Davis
12th March 2020

Amazing hygienist

Friendly reception ladies who are very professional and helpful. John hygienist is amazing, always welcoming and caring and does an amazing job! Well done team, keep up the good work.

Mr Jamie Hoole
12th March 2020

Very friendly dentist

Very friendly dentist and makes you feel comfortable. I was very nervous at first but my dentist put me at ease and cares about his patients.

Miss Denise McCartney
11th March 2020

Kind, patient

Dentist and assistant were kind and patient. Reception staff are friendly and efficient.

Mrs April Scarborough
11th March 2020

Great practice

A great practice, very thorough.

Miss Julie Mann
11th March 2020

Really good dentist

Really good dentist, made me feel at ease.

Miss Jennifer Julian
11th March 2020

Could not have asked for more

The staff were courteous, professional and considerate. Could not have asked for more.

Mr Philip Stafford
11th March 2020

Genesis South Normanton Dental Practice

Friendly knowledgeable staff.

Ms Lisa Fox
11th March 2020

Really friendly staff, lovely dentist

Really friendly staff, lovely dentist and I was seen on time.

Miss Naomi King
10th March 2020

Pleasant and helpful

Pleasant and helpful reception staff. Clinical staff are excellent and put you at ease.

Mrs Sally-Ann Young
10th March 2020

Efficient, friendly

Staff are efficient and friendly.

Anonymous
10th March 2020

Excellent treatment

The treatment I receive is excellent, but I always have to wait at least 10 minutes for my appointment.

Mrs Janet Earnshaw
10th March 2020

Great service, lovely Dentist

Great service, lovely Dentist, thorough, pleasant and knowledgeable!

Mrs Marie Martin
10th March 2020

Kind friendly staff

Kind friendly staff, good communication, a pleasant experience.

Mrs Fiona Hampson
10th March 2020

Extremely good patient care

Excellent service... all aspects explained perfectly and extremely good patient care.

Mrs Lesley Mullard
10th March 2020

Very polite, friendly and capable

The reception staff are friendly and competent. Carmen my dentist is also very polite, friendly and capable.

Mr Garry Malcolm Sherwood
10th March 2020

Brilliant dentist

The dentist I saw was brilliant, he kept me informed what was happening at all times and I've had no problems after so I'm very happy.

Mr Paul Clarke
10th March 2020

Highly recommend

Lovely friendly staff here, would highly recommend.

Mrs Kelly Whetton
10th March 2020

Very thorough

Dentist very thorough.

Miss Gillian Bradley
10th March 2020

Looked after as usual

Thank you for getting me in so quickly, looked after as usual.

Mrs Caroline MacIntyre
10th March 2020

Its always a pleasure

Its always a pleasure, every one is warm and welcoming and professional.

Mr Scott Moutford
10th March 2020

Definitely recommend to others

The dentist waiting room itself was homely and very clean. My dental nurse Kelsey was very polite and really helped me feel calm as I am very nervous visiting dentists. Also Magda the dentist put me at ease and was very friendly. Would definitely recommend to others to register here.

Miss Tracy Hancock
10th March 2020

Dental appointment

Disappointed been three times over pain in same tooth and still in pain. Been going on now for 7 weeks.

Mr Kevin Walker
6th March 2020

Genesis South Normanton Dental Practice replied on 6th March 2020:
Dear Mr Walker on checking your records, i can see that you have recently attended the practice and had your problem sorted. If you still feel that this issue has not been resolved, then please ring the practice and ask to speak to the Practice Manager. Kind regards

Good experience

Quick service with friendly chat. Good experience.

Mr Rod Hobbs
5th March 2020

Lovely friendly staff

Lovely friendly staff who put you at ease.

Mrs Vikki Watson
5th March 2020

Punctual service, polite

Punctual service, polite and friendly staff.

Mr John Rawson
5th March 2020

Caring and efficient

Caring and efficient service.

Ms Ann Arnold
5th March 2020

Lovely dentist

Lovely dentist and staff.

Miss Jennifer Moss
5th March 2020

I was well informed

I was well informed and due to some cancellations my appointment was brought forward 1hr.

Mr Patrick Elliott
5th March 2020

Friendly competent staff

Friendly competent staff. Made me feel at ease at what is for most people a stressful experience.

Mrs Susan McNeill
5th March 2020

Really helpful

Dr Zaro was really helpful.

Mrs Rebecca Nicholls
5th March 2020

Fairly priced, clear communication

Excellent service, fairly priced, clear communication.

Mr Timothy Baker
4th March 2020

The staff are very friendly

The staff are very friendly, they talk you through your procedure which puts you at ease.

Mrs Vicki Shaw
4th March 2020

Emergency appointment

An excellent service when an emergency appointment was needed.

Mrs Rachel Bond
4th March 2020

The dentist was very patient

The dentist was very patient with me and put me at ease as I was very nervous.

Anonymous
4th March 2020

Great service

Great service, excellent staff.

Mr Trevor Greensmith
4th March 2020

Friendly, accommodating, punctual

Friendly, accommodating receptionists. Punctual service, the dentist has given advice re preventative care in an encouraging way and careful treatment has given me more confidence to make regular visits to the Dentist. Thank you.

Mrs Suzanne Martin
4th March 2020

Exceptionally professional service

I am always pleased with the exceptionally professional service I receive from all members of staff at Genesis.

Mrs Karen Hempsall
4th March 2020

Overall very pleased

I'm nervous when it comes to dentists, but I was made to feel at ease from start to finish. Everything was explained well, he worked quickly which also helped with my nerves. Overall very pleased.

Ms Judith Foster
4th March 2020

Genesis South Normanton Dental Practice

I had deep clean and filling, usually I get discomfort throughout however this time I had none - Magdalena is a credit to the practice.

Mr Ashley Duckmanton
4th March 2020

Glad to be registered there

Friendly staff. The dentist seems like knows his job well. Glad to be registered there, so far.

Mr Virginijus Rabacius
4th March 2020

Very impressed

I arrived greeted by a smiling receptionist who made me feel at ease. My dentist was very efficient and gave my teeth a good examination and explained to me step by step and kept me informed, all in all, very impressed.

Mr David Mayor
4th March 2020

Excellent service, everything explained

Excellent service, everything explained in full from the beginning of the treatment to the end. Sham is truly a credit to your practice.

Mrs Wendy Smith
4th March 2020

Would definitely recommend

Helpful reception staff and expert dentists. Never had any problems for all my family. Would definitely recommend.

Anonymous
4th March 2020

Hygienist appointment

Because the hygienist (Anna) was very thorough and explained everything and shown me the best way to brush/floss my teeth.

Mr Alan Rawson
3rd March 2020

Emergency appointment

I rang up on Monday, got a broken tooth, I was not able to get an appointment that day, the receptionist so very helpful said she would put me on the cancellation list, within minutes I had a phone call saying I had an appointment the next day, very happy.

Mrs Claire Westwood
3rd March 2020

A top experience

Excellent skills of a talented dentist coupled with the super friendly, relaxing manner of reassuring dental nurse adds up to a top experience on each visit.

Mr John Bloor
3rd March 2020

Love the practice

Love the practice, always helpful and lovely staff and very gentle with my teeth. I never like going to the dentist but I feel so comfortable with the Genesis South Normanton.

Mr Gary Beardsmore
3rd March 2020

Patient satisfaction

Always been 5 star in my opinion! Even at short notice and in emergency they achieve patient satisfaction...thanks Genesis!

Mr Craig Swift
3rd March 2020

Highly recommended

Being a nervous dental patient it was nice to be put at ease by both the dentist and the dental nurse, they went out of there way to keep me relaxed and calm and explain what they where doing at each point so there was no big shocks or surprises ...... Highly recommended.

Mr Darrell Wasley
3rd March 2020

Calm and unrushed

Calm and unrushed explanation of the situation with my teeth and how to resolve it, nice to be treated like a human being as apposed to cattle. Charged fairly and appropriate for the treatment received unlike other dental practices. Thank you.

Mr Stuart Measures
3rd March 2020

Genesis South Normanton Dental Practice

Staff very friendly and helpful. Dentist and Hygienist were gentle and also gave me some good advice.

Miss Catherine Smith
3rd March 2020

Staff are very pleasant and welcoming

Staff are very pleasant and welcoming, questions/queries are answered promptly. Appointment System in place is very effective with reminders always sent.

Mrs Sally Spencer
3rd March 2020

Excellent service

Excellent service, very welcoming and helpful, and they talk to you on about your treatment, and care about their patients.

Mr John Bramley
3rd March 2020

Relaxing, punctual

The staff were friendly and polite so made it relaxing. Also the appointment was punctual.

Mr Ashley Clark
2nd March 2020

Helpful and knowledgeable

Helpful and knowledgeable dental hygienist.

Mr Francis Alderson
2nd March 2020

Friendly and professional

Staff are very friendly and professional.

Ms Linda Morson
2nd March 2020

Very pleasant, polite

Very pleasant, polite staff.

Mrs Margaret Robinson
2nd March 2020

Genesis South Normanton Dental Practice

Very polite, professional.

Mr Kevin Dutton
2nd March 2020

Made me feel really comfortable

Made me feel really comfortable as I'm a nervous patient.

Miss Katherine Thorne
2nd March 2020

Excellent service

Excellent service, Carmen was very reassuring.

Miss June Oultram
27th February 2020

Would highly recommend

Lovely clean welcoming dentist. All the staff are lovely. Would highly recommend.

Mrs Hayley Simms
27th February 2020

Fantastic dentist

Fantastic dentist, everyone is really friendly and it puts you at ease.

Mrs Louise Ward
26th February 2020

Friendly, efficient

Everyone in the practice is very friendly and efficient. You are put at ease on entering the door.

Mr Malcolm Spencer
26th February 2020

Great practice

The waiting area gets very cramped and hot. Other than that the practice is great.

Mr Jonathan Holberry
26th February 2020

Helpful and professional

All staff I have encountered have been so very nice, helpful and professional. Many thanks.

Mrs Christine Foster
26th February 2020

Caring and thoughtful

Excellent caring and thoughtful process throughout the treatment.

Mr Stephen Walters
26th February 2020

The dentistry is excellent

All the staff are very pleasant and the dentistry is excellent.

Mrs Lorna Spencer
26th February 2020

Friendly and professional

Staff always friendly and professional

Mrs Sarah Hyde
26th February 2020

Kind, caring

Kind, caring, prompt.

Anonymous
26th February 2020

Dental services at the highest level

Very nice service at the reception. Dental services at the highest level.

Miss Violetta Strak
25th February 2020

Good time keeping, polite, friendly

Good time keeping, polite, friendly and always professional.

Anonymous
25th February 2020

Good experience at the dentist

Carmen extracted my tooth today and was a good experience at the dentist, no pain, came out lovely.

Mrs Karen Sutcliffe
25th February 2020

Great friendly staff

Appointment on time. Great friendly staff.

Mr Dexter Bullock
25th February 2020

Genesis South Normanton Dental Practice

Helpful and friendly.

Mr Simon Yeomans
25th February 2020

Very lovely and attentive

The staff are very lovely and attentive including the doctor and nurse.

Miss Andreea Constantin
25th February 2020

Always kind and gentle

Good experience helpful staff - Mr Zaro is always kind and gentle.

Anonymous
25th February 2020

Genesis South Normanton Dental Practice

Very helpful and professional service.

Mr Darrin Wallace
12th February 2020

Friendly and informative

Dentist was friendly and informative.

Mrs Deborah Perks
12th February 2020

A great and friendly practice

Overall a great and friendly practice, would like to see them start to do Saturday mornings again.

Mr John Mallott
12th February 2020

Urgent appointment

Able to get an urgent appointment within a couple of hours.

Mrs Pamela Pearce
12th February 2020

Professional and caring

Reception - Welcoming and friendly. Dentist - Professional and caring.

Mrs Ann Tomlinson
10th February 2020

Made to feel at ease

Made to feel at ease and very professional.

Mr Neil Linfield
10th February 2020

Very impressed

I am new to this practice but must say so far I'm very impressed.

Mr Ian Stuart
10th February 2020

Dentists excellent

Staff always very helpful, dentists excellent.

Anonymous
10th February 2020

Pleased with the service

Always friendly and helpful. Sometimes waiting times but overall pleased with the service.

Mrs Karen Cockayne
10th February 2020

Efficient and professional

Very efficient and professional service.

Mr Christopher James Parr
10th February 2020

Great service

Great service, short waiting time and the dentist and hygienist were very helpful.

Mr Tony Cawthorne
10th February 2020

Excellent and professional service

Excellent and professional service, would never go anywhere else, thank you.

Mr Steven Sly
10th February 2020

Dental appointment

Dentist brilliant as always but receptionist comments not complementary. I left the surgery to avoid the queue and was called with the inference that I was not going to pay and had to pay on the day which I did as soon as I was in my office.

Mr Philip Gardner
7th February 2020

Genesis South Normanton Dental Practice replied on 7th February 2020:
Dear Mr Gardiner Thank you for taking time to offer feedback on our practice. When a patient leaves the surgery, they are required to check in at reception to inform us that they are leaving the practice. This is so that in the event of a fire, we will not be looking for this patient. Also payment is required upon completion of treatment, and you did not make us aware that you wished to pay at a later date. In such circumstances we contact the patient, to make them aware of the outstanding charge. Kind regards Practice Manager

Good dentist

The dentists and treatment is good but parking is poor and why is the car park a staff car park and not a service user one. Also appointments don't run on time.

Anonymous
7th February 2020

Genesis South Normanton Dental Practice replied on 7th February 2020:
Thank you for taking time to offer feedback on our practice. Unfortunately the car park has always been a staff one, as there are 23 staff members and only 11 parking bays. Luckily all the surrounding roads and car park across the road are less than 50 steps away, and all free of charge. Kind regards Practice Manager

Polite and efficient

The staff are very polite and efficient. Everything is explained very well. However I am in real pain with toothache which is stopping me from sleeping but it seems as though nothing will be done for around five weeks. It is too long to be in pain and struggle to sleep.

Mr Cameron Harris
7th February 2020

Genesis South Normanton Dental Practice replied on 7th February 2020:
Dear Mr Harris Thank you for taking time to offer feedback on our practice. Unfortunately when you are referred to an alternate clinic for your treatment, we are unable to govern their waiting list and appointment times. You may ring the referral clinic and ask to be put on a cancellation list, to see if this will reduce your waiting times. Kind regards Practice Manager

Recent Appointment

Friendly staff, good service, only gripe I was 1st appointment at 8 o'clock wasn't seen till 8:10.

Mr Colin Marshall
7th February 2020

Genesis South Normanton Dental Practice replied on 7th February 2020:
Dear Sir Thank you for taking time to offer feedback on our practice. I am sorry that you were kept waiting for a short while. The dentist travels quite far to get here and can occasionally be held up in traffic. If you wish to discuss this further, then please do not hesitate to contact the practice Manager. Kind regards

Very welcoming

Everyone one at the practice is very welcoming. The dentist and the dental nurse explained the procedures as they went along so I felt reassured.

Mrs Julia Cantrill
6th February 2020

My dentist is really caring

My dentist is really caring and thoughtful she has brought me from a quivering heap to having normal stuff done as before they had to use sedation. Thanks to Genesis.

Ms Ann Moffett
6th February 2020

Very friendly and welcoming

Very friendly and welcoming, all the staff was lovely, the dentist was very informative and reassuring and the hygienist, also after really being scared of the dentist and hate going they made me feel very much at ease.

Miss Kimberley Johnson
6th February 2020

Superb dentist

Great welcome by polite receptionist. Comfortable waiting area. Superb dentist and dental assistant.

Mr Nigel Buet
6th February 2020

Genesis South Normanton Dental Practice

First time I'm been given this treatment, made me feel a lot better, and my teeth look a lot better, thank you.

Miss Anna Blackburn
6th February 2020

Quick and efficient

I always find they are friendly, put my mind at ease and they are very quick and efficient, thank you .

Mrs Hilda Bramley
6th February 2020

Excellent service

Excellent service throughout. Changed to them a few years ago after recommendations and it was the best move ever.

Mrs Claire Rhodes
6th February 2020

Dental appointment

Carmen and her lovely assistant where fantastic and helped me through it as I am frightened to death of dentists, great work.

Mr Steven Sly
6th February 2020

Quick, efficient

It was good, very quick and efficient experience.

Miss Eloise Bond
6th February 2020

Quick and easy

Quick and easy in and out, no messing. Gave me good advice and made my next appointment.

Mr Peter Brannan
6th February 2020

The dentist was really good

The dentist was really good and took into consideration my needs.

Mr Shaun Bobrucki
6th February 2020

Always polite and lovely

The people there are always polite and lovely, and the Dental surgeons there always explain everything they are doing or going to be doing to your teeth.

Mr Paul Cooper
5th February 2020

Hygienist appointment

I was very nervous to see the hygienist as I had previously had a bad experience. I had no need to worry, she reassured me and I now have no fear.

Mrs Evette Robinson
5th February 2020

Perfect dentist if you have dental anxiety

Although I had to wait for approx 4 wks until I could get an appointment and be taken on as a new NHS patient due to not going for a few years. My appointments have been with a lovely dentist called Carmen. Just the perfect dentist if you have dental anxiety. Really put me at ease and carried out work satisfactory.

Mrs Donna Wildgoose
5th February 2020

I feel confident in my dental treatment

Very professional experience, great customer service and always very helpful without being pushy. I feel confident in my dental treatment.

Mrs Jessica Rydings
5th February 2020

Genesis South Normanton Dental Practice

Receptionists were friendly, dentist was OK.

Anna Simpson
5th February 2020

Very good, very reassuring

The receptionist very friendly. The dentist was very good, very reassuring.

Mrs June Houlding
5th February 2020

Dental appointment

Always dealt with in a very polite and professional way.

Anonymous
5th February 2020

Nice and professional service

Nice and professional service, waiting time for a visit also improved.

Anonymous
5th February 2020

Genesis South Normanton Dental Practice

Polite, on time.

Mrs Sheila Morley
5th February 2020

Very good service

Very good service and pleasant to deal with, thanks.

Mrs Lorraine Howell
5th February 2020

Dental appointment

Friendly staff.

Mrs Janice Hyland
5th February 2020

Always helpful and friendly

Always a pleasurable experience at Genesis, staff are always helpful and friendly.

Anonymous
5th February 2020

Dental appointment

I'm very nervous and scared but my dentist puts me at ease.

Mrs Brenda Vaulks
4th February 2020

Genesis South Normanton Dental Practice

Everyone friendly and helpful.

Mr Geoffrey Russell
4th February 2020

Very informative dentist

It was quick service and a fantastic and very informative dentist.

Miss Toni Slater
4th February 2020

Lovely dentist

I am a nervous patient but the dentist I saw was lovely told me everything he was doing.

Mrs Anne Marie Cabourn
4th February 2020

Friendly and professional

Very friendly, professional staff!

Mr David Mills
4th February 2020

Very friendly staff

Very friendly staff and dentists. Make a trip to the dentist a better experience.

Mrs Brenda Green
4th February 2020

Great, so kind

Great, the dentist and dental nurse was so kind and made me feel at ease.

Mrs Julie Hayes
4th February 2020

Prompt, courteous

Prompt, courteous service.

Mr Paul Harvey
4th February 2020

Genesis South Normanton Dental Practice

Very friendly and helpful.

Mr Mark Roxburgh
4th February 2020

Genesis South Normanton Dental Practice

Dentist was running early.

Mrs Claire Suffield
4th February 2020

Dental appointment

Friendly staff.

Mrs Sharon Ingram
4th February 2020

Very impressed

Very impressed with all aspects of service and treatment received.

Mr Peter Simpson
30th January 2020

Always reassured

Always reassured and good quality of treatment.

Mrs Rachel Bacon
30th January 2020

Good dentist

Helpful friendly people. Good dentist, very professional.

Miss Jennifer Moss
30th January 2020

Excellent in every way

The staff as usual was excellent in every way.

Mr Farley Brooks
30th January 2020

Made to feel at ease

I was well informed about my treatment and made to feel at ease.

Ms Wendy White
30th January 2020

Dental appointment

I had a small filling done.This was fine and not painful.

Anonymous
30th January 2020

Efficient, friendly

Efficient, friendly and very professional.

Miss Karen Bradley
30th January 2020

Genesis South Normanton Dental Practice

Very welcoming and friendly staff that really put you at ease the minute you walk into the practice.

Mr Bruce Panks
30th January 2020

Dental appointment

I request early appointments so I can get to work without too much impact to my job. Yet each time I arrive I'm told my dentist is running late, I am offered the chance to rebook, but at the risk of this happening again.

Miss Louise Flemming
29th January 2020

Genesis South Normanton Dental Practice replied on 29th January 2020:
Dear Miss Flemming Thank you for taking time to offer feedback on our practice. I have investigated this information, and can see that you have been kept waiting for up to 15 minutes on your appointments. I will feed this information back to the clinician, so that we can act and improve from your feedback. Kind regards Practice Manager

Dental appointment

My appointment was 50 minutes late, no one updated me I only overheard because there was other patients coming in who the receptionist were making aware. After waiting 50 minutes my name was called and I was seen by a different dentist. I understand these things happen but the communication should have been better as to how long I will be waiting and that I won't be seeing the dentist I was booked to see.

Miss Hannah Taylor
29th January 2020

Genesis South Normanton Dental Practice replied on 29th January 2020:
Dear Miss Taylor Thank you for taking time to offer feedback on our practice. Please accept our apologies for keeping you waiting on your appointment date. We try to stay on time as much as possible, and we usually let patients know if there is a delay or if another dentist will be seeing you. I will ensure that I reiterate to our team, the importance of keeping patients informed when there is a delay. Kind regards Practice Manager

Dental appointment

I arranged an appointment for a filling that had fallen out on Sunday. I had only previously had the filling in September. It is a big filling though. The receptionist said it was booked for 11:00 on Wednesday. I had to arrange for time off from work. When I arrived on Wednesday, I was told that I hadn't booked the appointment. I showed the phone call details on my phone. The receptionist said 'I can see that you phoned' and questioned whether I was telling the truth. She got me an appointment within the hour, which was very good. The querying the validity of the appointment wasn't as clearly that was an error by the practice. Generally the service has been excellent and the dentists are excellent.

Mr Adam Abbott
29th January 2020

Genesis South Normanton Dental Practice replied on 29th January 2020:
Dear Mr Abbott Thank you for your feedback on our practice. I am sorry that there was some confusion regarding the time of the appointment and whether it was booked or not. If you wish to discuss this further, then please do not hesitate to contact the Practice Manager. Kind regards

Dental appointment

Very happy with the service

Anonymous
29th January 2020

Friendly helpful staff

Staff has always very friendly and helpful.

Miss Kirsty Hamilton
29th January 2020

Genesis South Normanton Dental Practice

I was particularly happy with the treatment the hygienist have me. It was very successful.

Anonymous
29th January 2020

Genesis South Normanton Dental Practice

Friendly professional staff.

Mr Paul Jarvis
29th January 2020

I wouldn't go anywhere else

I visited Genesis dental practice. I am always nervous as a lot of people are when visiting a dentist but I am always put at ease. I wouldn't go anywhere else.

Ms Julie Hollingworth
29th January 2020

Very happy with service

Very happy with service, pleasant staff, dentist very good and assistant.

Mr Garry Carrington
28th January 2020

Friendly helpful staff

Friendly helpful staff, professional and caring.

Mr Nigel Booth
28th January 2020

Always makes me feel at ease

Everyone at the practice are very pleasant and helpful, my dentist always makes me feel at ease.

Mrs Alison Wilkinson
28th January 2020

Excellent care

Excellent care and customer service and always seen on time.

Mr Anthony Sturgess
28th January 2020

Same day appointment

I telephoned with a pain problem and they were able to help the same day.

Anonymous
28th January 2020

Very professional

, nice environment with friendly staff.

Mr Steven Spendlove
28th January 2020

Nice atmosphere

Friendly helpful staff. Nice atmosphere.

Mr Simon Townsend
28th January 2020

Service is very good

Service is very good and dentistry was very good

Mr David Allan
28th January 2020

Genesis South Normanton Dental Practice

Everyone at this practice has a smile which is very refreshing.

Anonymous
28th January 2020

Patient, understanding staff

Patient, understanding staff. I have a fear of dentist stemming back to my younger years which has stayed with me, but staff at Genesis put me at ease immediately talking through the procedure before they did it. For me, this has helped a great deal. If anyone has a fear of dentist I would totally recommend they try Genesis. Well done and a very big thank you.

Mrs Yvonne Hutsby-Bird
23rd January 2020

Very calming and friendly atmosphere

Very calming and friendly atmosphere, would recommend to anyone who was very frightened of dentists, 110%.

Mr Anthony Johnson
23rd January 2020

Genesis South Normanton Dental Practice

The reception staff are very friendly.

Mr Leslie Goodall
23rd January 2020

Friendly and professional

All the staff are friendly and very professional putting a nervous patient at ease.

Anonymous
23rd January 2020

Certainly recommend the practice

Very good service and would certainly recommend the practice.

Mrs Lynne Hill
23rd January 2020

The dentist is very caring

Always satisfied, the dentist is very caring and makes me feel comfortable as l am always nervous.

Mrs Lisa Hardy
23rd January 2020

Always pleasant

Always pleasant, nothing too much trouble.

Mr Ian Stanley
23rd January 2020

Dental appointment

I have never had a bad experience at this dentist.

Mrs Aileen Gibbs
23rd January 2020

Dental appointment

Made me wait 30 mins When I took my 9 year old the week before!

Mr Jason Walker
23rd January 2020

Genesis South Normanton Dental Practice replied on 23rd January 2020:
Dear Mr Walker Thank you for taking time to offer feedback on our practice. On checking your son's records, it appears that you arrived slightly early to your appointment and was seated 15 minutes after the scheduled appointment time. We do endeavour to keep to our appointment times, but on occasions we can fall behind. Please accept our apologies for your wait. Kind regards Practice Manager

Always friendly and conscientious

Always friendly and conscientious when dealing with me.

Mr Mark Pickard
22nd January 2020

Punctual, professional

Punctual, professional, friendly service with a smile.

Mr John Glossop
22nd January 2020

Brilliant and very welcoming

Brilliant and very welcoming clinicians, would recommend.

Miss Ann Taylor
22nd January 2020

Very thorough

Very thorough and always asks if I'm ok. Very pleased. Many thanks.

Anonymous
22nd January 2020

Excellent service

Excellent service, I like the fact that I always get to see the same dentist.

Anonymous
22nd January 2020

Very satisfied with this practice

Very satisfied with this practice and the staff are very good and helpful.

Mr Charles Barber
22nd January 2020

Very high professional standard

Always find the service at Genesis to be of a very high professional standard.

Mr Mark Bale
22nd January 2020

Rally good with my child

Great staff and the dentist was really good with my child.

Miss Melissa Matthews
22nd January 2020

Excellent care and treatment

Excellent care and treatment given by my dentist. Also facts about my problems given on my options on the choices I have in future.

Mrs Susan Webb
22nd January 2020

The service is second to none

I see Maria, she is always smiling when I see her. The service is second to none, she really cares about how I feel and my satisfaction with the results of the treatment.

Mr Phillip John Smith
22nd January 2020

Always kind and considerate

Always kind and considerate from dentist, staff and assistants. Good advice given and dentist make you aware of there instructions. Reception staff are also polite and helpful.

Mr Richard Lycett
22nd January 2020

Dental appointment

We as a family have used this dental practice for quite some years and had no problems at all, the waiting times could probably be improved sometimes as it's very rare to be seen on time.

Mrs Lisa Vaughan
22nd January 2020

Service given is secondary to none

A very professional greeting is given on arrival, reception area is extremely clean and pleasant, the staff are helpful, the overall service given is secondary to none.

Mr Trevor Steeples
22nd January 2020

Friendly and professional

Appointment on time, all staff friendly and professional, could not ask for more.

Mr Marc Aaron Cotton
20th January 2020

Very efficient service

Very efficient service to repair denture and add an extra tooth in 3 days.

Miss Judith Chadwick
20th January 2020

Prompt service

Prompt service and made me feel at ease.

Miss Donna Syson
20th January 2020

Genesis South Normanton Dental Practice

Very thorough and friendly.

Mrs Margaret Adlington
20th January 2020

Friendly, efficient

Friendly and efficient service.

Anonymous
20th January 2020

Excellent staff

Excellent staff as always, explaining everything.

Mr Alan Heeley
20th January 2020

The dentist did a great job

The staff are always friendly and the dentist did a great job.

Mr Keith Newcomb
16th January 2020

Caring and helpful, brilliant

Welcomed, professional, caring and helpful, brilliant.

Miss Hannah Soar
16th January 2020

Good service, no waiting

Good service, no waiting, very professional.

Mr Stephen Boyd
16th January 2020

Genesis South Normanton Dental Practice

Clean and efficient practice.

Miss Janice James
16th January 2020

Caring and polite

Everyone is caring and polite.

Mr Keith Rodgers
16th January 2020

Relaxed atmosphere

Very friendly professional practice. Relaxed atmosphere, made to feel at ease.

Mrs Frances Buchanan
16th January 2020

Friendly helpful practice

Friendly helpful practice. Dentist and assistant very good.

Mrs Barbara McGing
16th January 2020

Dental appointment

A very friendly, professional dental practice and one that puts you at ease. Thank you.

Mrs Bernadette Harvey
16th January 2020

Friendly, helpful

Friendly, helpful and efficient.

Mr Tony Baker
16th January 2020

Prompt and excellent treatment

Thank you for your prompt and excellent treatment afforded to me after I broke my tooth on Sunday.

Mr Stephen Brooks
16th January 2020

Genesis South Normanton Dental Practice

On time appointment and welcoming staff

Miss Emily Hill
16th January 2020

Fantastic staff

Fantastic staff and very friendly and always go that extra mile.

Mr James Maguire
16th January 2020

Dentist was very friendly and caring

The Dentist was very friendly and caring, always ensuring I was comfortable and not in any pain.

Mrs Rebecca Langton
16th January 2020

Made to feel comfortable

Have a good laugh and made to feel comfortable.

Mr Scott Kelly
16th January 2020

Would not go anywhere else

Staff always friendly and helpful. Dentist always thorough and honest. Would not go anywhere else.

Mrs Kerry Griffiths
16th January 2020

Very professional

Very professional and accommodating.

Mr Andrew Hughes
16th January 2020

Calming atmosphere

Nice friendly and calming atmosphere.

Anonymous
16th January 2020

Nice and friendly

Everything was on time and the staff were nice and friendly.

Mr Peter Roughton
16th January 2020

Dentist very friendly

Staff and dentist very friendly and made you feel comfortable.

Mr Paul Bennett
16th January 2020

Efficient

Efficient and friendly.

Miss Helen Cutts
16th January 2020

Extremely friendly

Extremely friendly staff who make you feel comfortable.

Anonymous
16th January 2020

A great dental practice

I have always found everyone at Genesis very friendly, kind and helpful. The dentists I have seen there have all been brilliant. In my opinion Genesis is a great dental practice.

Mrs Glenda Hurst
16th January 2020

Very warm and friendly people

A good service, very warm and friendly people, made you feel relaxed which is very important.

Mr Andrew David Roe
9th January 2020

Friendly and professional

Very friendly and professional staff which makes you feel at ease.

Mr Gary Marriott
9th January 2020

Next day appointment

After loosing a filling was able to get a next day appointment, an excellent service, the staff are all very friendly and professional. All aspects of treatments are explained very clearly.

Mrs Helen Hudson
9th January 2020

Dental appointment

Friendly, helpful advice.

Anonymous
9th January 2020

Genesis South Normanton Dental Practice

Didn't have to wait beyond my appointment time. Dentist good.

Anonymous
8th January 2020

Always make me feel at ease

I am nervous when time to attend but they always make me feel at ease, so thank you.

Mrs Ann Hall
8th January 2020

Really take care of you

What a brilliant young dentists who really take care of you.

Mr Ian Kerry
8th January 2020

Very reassuring

Polite, sociable and very reassuring.

Mr Michael Hancock
8th January 2020

Always a good and caring service

Always a good and caring service with helpful appointment reminders.

Mr Neille Gladwin
7th January 2020

Very happy with the service

Very happy with the service I received.

Anonymous
7th January 2020

Genesis South Normanton Dental Practice

Friendly helpful staff.

Mrs Michelle Heath
7th January 2020

I couldn't fault the service

I couldn't fault the service from the moment I arrived.

Anonymous
7th January 2020

Super efficient staff

Friendly welcome it put me at ease, super efficient staff, clean environment, no problems.

Mrs Kathleen Leighton
7th January 2020

Professional treatment throughout

Excellent. Professional treatment throughout. No waiting.

Mr Sean Egan
7th January 2020

Excellent dentist

Excellent dentist, very good service.

Mr Michael Gwillim
3rd January 2020

Friendly and reassuring

Staff very friendly and reassuring.

Anonymous
3rd January 2020

Dental appointment

Excellent customer service.

Miss Nicola Brown
3rd January 2020

Genesis South Normanton Dental Practice

Very professional and knowledgeable.

Anonymous
3rd January 2020

Very good for my emergency

Very good service to my emergency request. Appointment within an hour. Very pleased.

Mr David Lyall
28th December 2019

Genesis South Normanton Dental Practice

Was seen on time.

Mr Lee Marsh
19th December 2019

Welcoming, kind

Very welcoming, very kind, thank you.

Mr Roy Reeve
19th December 2019

Dental appointment

Thanks to the girls on reception for finding me an emergency appointment, very much appreciated.

Mrs Denise Welch
18th December 2019

Great dental practice

Great dental practice. Lovely reception ladies. Would recommend.

Mrs Farida McGann
18th December 2019

Emergency appointment

I was very happy, got me a emergency appointment quickly and went in on time. Carmen tried to repair tooth, was unable to so pulled it out, no pain, didn't feel a thing, excellent service.

Mrs Karen Sutcliffe
18th December 2019

Did my treatment in one visit

Very good. Professional. Did my treatment in one visit.

Mr Mark Kimberley
18th December 2019

Efficient, timely

Very efficient and timely service.

Mr Stuart Smith
18th December 2019

Dental appointment

Staff on reception are polite and friendly.... but please try and keep to appointment times better.

Mrs Susan Graves
18th December 2019

Genesis South Normanton Dental Practice

Carmen has done a brilliant job of keeping a tooth in place that's been trying to give up the ghost for 10 years or more. Without the need for anaesthetic, drilled out and filled. Thank you for keeping it going.

Mr Jeffrey Brammer
18th December 2019

Excellent service

Excellent service. I am a returning patient and didn't expect to be seen so quickly! Had wisdom tooth issues for almost a year with no help from previous dentists. Had my wisdom tooth taken out straight away and now pain free!

Miss Elise Mills
17th December 2019

Dentist and nurse were fabulous

I managed to get an emergency appointment after breaking a front tooth in half . The staff are always friendly and helpful and the Dentist and nurse were fabulous. My tooth was filled and so far so good.

Mrs Sharon Mogford
17th December 2019

Friendly helpful staff

Friendly helpful staff, clean treatment rooms.

Ms Michelle Sherwood
17th December 2019

Kind, friendly, competent

Kindest friendliest competent dentist I have ever had and visited the dentist regularly all my life and I am 55.

Mrs Jayne Whetton
17th December 2019

Genesis South Normanton Dental Practice

Very good quality of service.

Mr Phillip Lee
17th December 2019

Always very welcoming and friendly

I find that the staff at Genesis South Normanton are always very welcoming and friendly and when you don't like going to the dentist it helps a lot.

Mrs Tracey Wells
17th December 2019

Same day appointment

Got an appointment the same day. Dentist saw me quickly, treated my problem and gave great advice. Very happy indeed.

Mr James Herbert
17th December 2019

Gentle staff

Gentle staff - explaining as they worked.

Mrs Samantha Beal
17th December 2019

Hygienist was good

The staff were friendly. Hygienist was good and very informative.

Anonymous
16th December 2019

Friendly and professional

All staff were friendly and professional at all times. My appointment was on time.

Anonymous
16th December 2019

Very good service, explained everything

Very good service, explained everything and made me feel at ease.

Anonymous
16th December 2019

Genesis South Normanton Dental Practice

Quick, friendly service.

Mr Andrew Brian Coope
16th December 2019

Lovely staff

Lovely staff put me at ease, explain everything.

Mr Alan Heeley
16th December 2019

Always make you feel at ease

Always friendly and always make you feel at ease. I have 3 children who are very happy to go to the dentist without any problems.

Mrs Kirsty Rogers
16th December 2019

Very efficient service

This was an emergency appointment and luckily they were able to accommodate me. The dentist explained what I had done to my tooth and explained the options available to me. As a check up was due this was carried out at the same time. Very efficient service.

Mrs Pauline Smith
16th December 2019

Emergency appointment

Always happy with the service and very helpful staff. I rang for an emergency appointment and was in twenty minutes later.

Mr Andrew Bailey
16th December 2019

Very friendly and reassuring

The dentist and dental nurse that we see are always very friendly and reassuring to my two young children.

Mrs Katie Daniells
16th December 2019

Cannot praise them enough

Cannot praise them enough, my appointment was on time and went for one filling and needed two and my dentist did both of them saving me having to go back again, excellent service and very nice staff.

Mrs Gillian Greenway
16th December 2019

Genesis South Normanton Dental Practice

Overall the Genesis dental practice has been good over the years that I've been going. Its always been friendly and reasonably accurate with appointment times. My only concern is the amount of different dentists I've seen over the years. Once you loose a dentist the patient has to rebuild their trust in anew dentist which puts me off going as frequently.

Mr Mark Le Mercer
16th December 2019

Genesis South Normanton Dental Practice replied on 28th October 2019:
Dear Mr Le Mercer Thank you for your feedback on our practice. On looking at your records, it appears that you have seen the same dentist for the last 3 years, apart from one visit with another, whilst your dentist was on maternity leave, and your last visit. Whilst we do make a concerted effort to enable patients to see a regular dentist, this is not always possible when they are not available. Kind regards Practice Manager

Highly recommend this practice

All staff very pleasant and friendly making your visit very welcoming. I can highly recommend this practice to anyone particularly those that aren't keen on seeing a dentist.

Mrs Joanne Tooms
14th December 2019

Answered any questions I had

Dentist friendly and thorough. Gave me choice to have x ray which I did. Answered any questions I had.

Anonymous
14th December 2019

Great service, highly recommend

Genesis have been our family dentist now for over 5 years. Great service, can always get appointments and emergency appointments. I would highly recommend.

Mr Jonathon Watson
14th December 2019

I was seen promptly

I was seen promptly on my appointment time, by my usual dentist who, as always, was friendly and efficient.

Mrs Jennifer Sole
14th December 2019

Made to feel relaxed

A great experience, from the receptionists to the dentist myself and my young children were made to feel relaxed and very welcome.

Mr Daniel Matchett
14th December 2019

Very reassuring

Friendly reception staff, dental nurse was friendly and dentist (Carmen) was lovely. Very reassuring and discussed any problems I might have with me.

Anonymous
14th December 2019

I'm staying with Genesis

Taken me years to finally find a good dentist and service. I'm staying with Genesis and relieved I've no longer got the hassle of shopping and swapping to find a good dentist.

Ms Lisa Atwill
13th December 2019

Love this dentist

I couldn't ask for better quality of care and really friendly staff! Love this dentist and the confidence it gives me by having nice teeth in the long run! Big shout out to Maria F- she's great!

Miss Loren Sanders
13th December 2019

Everyone was fantastic

From receptionist to dentist everyone was fantastic couldn't do enough for me. I was highly satisfied, thank you.

Mr Christopher Reville
13th December 2019

Friendly and welcoming

Friendly and welcoming reception staff, dentist was very reassuring as I was rather anxious about my appointment, made me feel more at ease.

Mrs Kirsty Millward
13th December 2019

The staff are excellent

The staff are excellent, always professional and very good at their job. I am always very satisfied with all the work I have done.

Mrs Diane Allpress
13th December 2019

Really positive experience

Staff were excellent with my 3 year old daughter. She had really not wanted to come to the dentist but staff were lovely to her and she had a really positive experience.

Mrs Lisa Smith
13th December 2019

Friendly, efficient

Reception staff are always friendly and efficient, rarely have to wait past my appointment time to be seen. Carmen is my dentist and she is also very friendly.

Mr Matthew Ball
13th December 2019

Emergency appointment

Overall a good dentist, depending on who you see, Been in again recently for a tooth abccess, they were very quick and efficient and got me an emergency appointment the same day I called with the symptoms, dentist was very thorough and out me at ease. Overall a nice experience on that occasion.

Miss Abbie Louise Cooper
13th December 2019

My experience was first class

Easy check in, 2 minutes wait in then straight in, hygienist was thorough and friendly, all in all, to say it's a dental surgery we're talking about here, my experience was first class.

Mr Lee Garrett
12th December 2019

Extremely happy with service

Always a bit nervous regarding needles and drills. I was seen on time and Mr. Hale told me what he was going to do throughout procedure. I found this very reassuring. Friendly and helpful staff. Extremely happy with service.

Mrs Diana Eaton
12th December 2019

Best practice I've ever been to

The staff are very friendly and supportive. I have never been a fan of dentists but I have to say it's been the best practice I've ever been to. I want to say a big thank you to the hygienist and his assistant I was super impressed. I could be a fan of the dentist now and maintain my regular checkups.

Mrs Lyndsey Fox
12th December 2019

Recommended for nervous patients

The hygienist is very understanding of patients with sensitive teeth and makes sure that you are not in any pain. I would recommend him to anyone who is nervous of going to dentist.

Anonymous
12th December 2019

First class service

First class service, Carmen Bodil and her assistant are a credit to the practice.

Mrs Jacqueline Gretton
12th December 2019

Dental appointment

Very friendly and professional staff..

Anonymous
12th December 2019

Always pleasant and helpful

The staff are always pleasant and helpful.

Mrs Pamela Smith
12th December 2019

High quality service

Friendly, high quality service.

Mrs Alison Parkin
12th December 2019

Genesis South Normanton Dental Practice

Very friendly and efficient Dentist. Reception staff helpful and friendly.

Mr Peter O'Hanlon
12th December 2019

Helpful and professional

I found them very helpful and professional.

Mrs Delia Barlow
12th December 2019

Friendly, efficient

Friendly and efficient staff all through.

Mrs Claire Donovan
12th December 2019

Kind, listening dentist

Cheerful staff. Good, kind, listening dentist.

Mrs Penny Goodchild
12th December 2019

Lovely atmosphere

I got straight in for an a appointment and then was all welcoming and friendly, lovely atmosphere.

Mrs Susan Topley
12th December 2019

Always pleasant

Dentist and staff always pleasant.

Mrs Ann Calladine
12th December 2019

Really happy with my experience

Really happy with my experience. The dental practitioner was excellent and very caring with the treatment I had.

Mr Ashley Bunting
12th December 2019

Emergency appointment

I had a dental problem which needed sorting out quickly. I was sorted two hours after I had phoned.

Ms Joy Barnes
12th December 2019

Very nice and gentle

The lady I saw was very nice and gentle doing my treatment, I felt at ease, feel more relaxed for when I visit the dentist next time .

Miss Carolyn Richards
12th December 2019

Genesis South Normanton Dental Practice

Needed some emergency treatment, and was very pleased with the service I received and the treatment as well.

Mr Gary Ian Dunkley
12th December 2019

Most impressed

The dentist was newly qualified and extremely thorough. I have never had such an intensive check up. Most impressed.

Mr Nicholas Fynn
12th December 2019

Take time to explain

All the staff at Genesis are friendly and helpful, make the patients comfortable and relaxed and take time to explain.

Mr Dennis Harrison
12th December 2019

Very happy with results

Appointment on time, dentist made me aware of treatment being undertaken and kept me fully informed throughout the process. Very happy with results.

Mr Philip Hayes
11th December 2019

Genesis South Normanton Dental Practice

Had a tooth out, saw Maria. She made me feel at ease and it wasn't half as bad as I thought it be. Had my only other tooth out in 1978 and it took ages and was very painful

Mr Steven Lees
11th December 2019

Very happy with Genesis

Went for my check up on with Maria, she always has a smile on her face and always friendly and chatty, makes me feel comfortable. Receptionist staff polite and friendly. Very happy with Genesis.

Miss Marie Johnson
11th December 2019

Professional, courteous

As always, a friendly welcome by Mrs. Bodil and her assistant. Professional, courteous and put you at ease. I don't suppose anyone looks forward to visiting the dentist... but this is as close as you'll get!

Mr Lloyd Saich
11th December 2019

Excellent with children

I have always found the dentists and staff to be pleasant and thorough with certain dentists being excellent with children.

Miss Claire Eaglefield
11th December 2019

I leave feeling refreshed

When I have a clean I am so nervous. I see Jon the hygienist, he makes me feel so at ease with his caring joking manner. I leave feeling refreshed.

Mrs Susan Hebblethwaite
11th December 2019

Treated with care, dignity and respect

I was treated with care, dignity and respect, all that was going to be done was explained beforehand, very pleased, thank you.

Mr Michael Hancock
11th December 2019

Always a pleasant experience

Brilliant dentists, friendly efficient receptionists, great atmosphere, overall always a pleasant experience.

Mr Attila Kiss
11th December 2019

I would not go anywhere else

The hygienist and nurse were fantastic, easing all my worries as a very nervous patient. I would not go anywhere else.

Mrs Sarah Eyre
11th December 2019

Feel like I'm in safe hands

Always friendly, polite and professional. Always completely at ease 'In the chair'. Feel like I'm in safe hands.

Mr Jeffrey Brammer
11th December 2019

Always very helpful

Always very helpful when booking appointments...also pleasant when in the surgery...never had any problems at all.

Mr Neil White
11th December 2019

I would recommend the practice

I found all the staff very friendly and polite, Mr Sham and his assistant put me very much at ease throughout my check up, I would certainly recommend the practice .

Anonymous
11th December 2019

Speedy, knowledgeable and helpful

Speedy, knowledgeable and helpful on reception. Maria always makes you feel comfortable and explains everything.

Mr Richard Heath
11th December 2019

Dental appointment

I went in to the dentist almost immediately. He was very pleasant and made sure that I was OK several times.

Ms Ruby Gdynia
11th December 2019

Absolute perfect service

Absolute perfect service. Most reassuring staff. So pleased you are my dentist service as you have made me less nervous about dentists. Would highly recommend you.

Mrs Yvonne Hutsby-Bird
11th December 2019

Lovely staff

Lovely staff, friendly service, happy customer.

Mrs Tracy Goodwin
10th December 2019

Excellent treatment

Friendly staff and excellent treatment which I have been receiving for many years.

Mrs Jean Woodward
10th December 2019

Seen on time, quick, through

Seen on time, quick, through service.

Anonymous
9th December 2019

Good service

Good service every time I attend.

Mr Mark Wooley
9th December 2019

Excellent staff

Excellent staff and very friendly.

Mr Andrew Hibbitt
9th December 2019

Genesis South Normanton Dental Practice

Lovely, professional staff.

Mrs Rita Punia
9th December 2019

Puts my mind at ease

Friendly staff and puts my mind at ease.

Mrs Yvonne Maguire
5th December 2019

Professional, friendly

Professional, friendly and welcoming.

Mr Roy Smith
5th December 2019

New Crown

Very good experience. Polite staff. Very good treatment. Nice clean reception and surgery.

Anonymous
5th December 2019

Genesis South Normanton Dental Practice

Kind and considerate.

Mrs Karen Parish
5th December 2019

Genesis South Normanton Dental Practice

People fear a dentist experience, I am just grateful to be treated.

Mr Barry Lound
4th December 2019

Genesis South Normanton Dental Practice

Very friendly from start to finish with the dentist explaining everything he was doing.

Mr Stuart Ardern
4th December 2019

Friendly and professional

The practice is always professional and friendly.

Mrs Helen Hutchinson
4th December 2019

Wisdom tooth extraction

They looked after me well. I had to have a wisdom tooth out.

Mrs Tracy Kirby
4th December 2019

Friendly, on time

Appointment was on time, very friendly.

Mrs Linda Horner
4th December 2019

Genesis South Normanton Dental Practice

Very professional service.

Mr Ralph Gill
4th December 2019

Knowledgeable, professional

My dentist Carmen and assistant are very knowledgeable, professional and with an excellent manner.

Mr Andrew Upton
4th December 2019

Very pleased with result

Great service, very pleased with result.

Anonymous
4th December 2019

Genesis South Normanton Dental Practice

All staff friendly and helpful.

Anonymous
4th December 2019

Dental appointment

Helpful and reassuring.

Mr Jason Walker
4th December 2019

Seen straight away

Seen to by the dentist straight away, never any messing around, never any hassle.

Miss Elysia Pearson
4th December 2019

Very attentive and explained everything

Bish was very attentive and explained everything clearly what was going to be done.

Mr William Turner
4th December 2019

Absolutely brilliant

I have found your practice to be absolutely brilliant.

Mr John Preston
4th December 2019

Instant emergency appointment

Gave me an instant emergency appointment and gave me full treatment. Excellent service.

Mrs Margaret Mills
4th December 2019

Genesis South Normanton Dental Practice

Very pleased with the result.

Mrs Maureen Munroe
4th December 2019

Excellent treatment

Excellent treatment and made to feel at ease straight away.

Mr Shaun Radford
4th December 2019

Simple and straightforward

Simple and straightforward service. On time, professional and polite.

Mr Sonny Goffin
4th December 2019

Very professional

All the staff very professional.

Mrs Linda White
4th December 2019

Professional, friendly

All staff are professional and friendly.

Mrs Maria Drakeley
4th December 2019

Seen promptly after urgent call

Very happy with my treatment. Seen promptly after urgent call.

Anonymous
4th December 2019

Excellent service, friendly

Excellent service, friendly helpful staff, very efficient, I wasn't kept waiting very long.

Mr Richard Stevenson
4th December 2019

Genesis South Normanton Dental Practice

Dealt with on time and politely. Carmen very helpful.

Mr Ian Cockayne
4th December 2019

Dental appointment

The staff are always friendly and professional.

Mr Marc Aaron Cotton
4th December 2019

Good customer care

Quick, sorted, good customer care and service, invited to go back and see the dentist if needed.

Mrs Susan Fleet
4th December 2019

Very happy with the dental work

I found everyone helpful, friendly, chatty. I'm very happy with the dental work I had done.

Mr Edward Stewart
4th December 2019

Friendly, welcoming and helpful

The staff are always really friendly, welcoming and helpful and my dentist Maria is the best!

Mrs Annette Jones
4th December 2019

Nice, friendly

Nice, friendly receptionist. Treatment and staff excellent.

Mr Stephen Sutcliffe
4th December 2019

Lovely dentist

Prompt service. Lovely dentist.

Anonymous
4th December 2019

Genesis South Normanton Dental Practice

Premises were clean, staff were professional and friendly.

Anonymous
4th December 2019

Genesis South Normanton Dental Practice

Dentist and dental nurse excellent.

Mrs Barbara Sharon Walker
4th December 2019

Friendly staff

Friendly staff. No long wait to be seen.

Mrs Angela Bayliss
4th December 2019

Great reception

Great reception. Quick service. Plenty of availability.

Mr Michael Hough
4th December 2019

A good level of service

Pleasant reception staff, prompt treatment, a good level of service, thank you.

Mr Stephen Brooks
4th December 2019

My dentist has been excellent

I have had a few problems with my gums and teeth and my dentist has been excellent.

Anonymous
4th December 2019

Reassuring and very gentle

Always excellent service at Genesis. Dr Zaro is reassuring and very gentle.

Mrs Lyndsay Morris
4th December 2019

Very professional and welcoming

Very professional and welcoming by all staff makes you feel at ease, very good service by all.

Ms Beverley Devaney
4th December 2019

Efficient, friendly ans caring

Efficient, friendly ans caring with good dentists.

Mr Steven Swain
4th December 2019

Options offered and discussed

Staff always very polite and friendly. Options offered and discussed over future treatment.

Mr Philip Williams
4th December 2019

Genesis South Normanton Dental Practice

Always friendly. In and out with little fuss

Miss Stephanie Foulkes
4th December 2019

Dental appointment

We have been seeing Maria since 2007 and she and all other staff are so friendly.

Mrs Dawn Bramley
4th December 2019

Prompt attention

Prompt attention, good treatment.

Mr Sunil Thomas
4th December 2019

Excellent service

Excellent service and friendly staff.

Mr David Nicholls
4th December 2019

Friendly and approachable

Staff is friendly and approachable.

Anonymous
4th December 2019

Fantastic dentist

Always happy, so glad Magdalena is back, what a fantastic dentist.

Mrs Lisa Hardy
4th December 2019

Very good service

Very good service, dentist practice lovely, very friendly, pleased with service.

Mrs Karen Irene Barnett
4th December 2019

Genesis South Normanton Dental Practice

Very nice and easy to talk to all staff that do a good job.

Miss Shirley Hughes
4th December 2019

Genesis South Normanton Dental Practice

Very good service all round.

Mr Stuart Law
4th December 2019

Efficient and very capable

Friendly, efficient and very capable.

Mrs Karin Mark
4th December 2019

A relaxed and friendly environment

A relaxed and friendly environment coupled with efficiency.

Mr Anthony Firman
4th December 2019

Explained everything step by step

Excellent, made you feel and ease and they explained everything step by step.

Mr Clive Morris
4th December 2019

Recent dental appointment

I got my appointment day wrong but the dentist still managed to see me which was very good.

Mr David Harwood
4th December 2019

Always willing to help

Friendly staff always willing to help.

Mrs Patricia Sadler
4th December 2019

Emergency appointment

Had an emergency appointment, dealt with quickly. Very friendly and efficient.

Mrs Barbara McGing
4th December 2019

Would recommend them to anyone

Everyone is so helpful and friendly would recommend them to anyone.

Mrs Nicola Coyle
4th December 2019

Good service, highly satisfied

On time, always pleasant. Good service, highly satisfied.

Miss Donnalee Cope
4th December 2019

A professional service

I am always treated in a pleasant friendly way whilst maintaining a professional service.

Mrs Norah Bosworth
4th December 2019

Genesis South Normanton Dental Practice

Very polite and quick.

Anonymous
4th December 2019

Highly delighted with our dentist

We have been with the practice for 3 years and we are highly delighted with our dentist Maria.

Mr Graham Bostock
4th December 2019

Dental appointment

Always friendly and helpful.

Mrs Mary Hale
4th December 2019

Genesis South Normanton Dental Practice

Reception staff is lot nicer than previously, also lovely new kind dentist.

Anonymous
4th December 2019

Lovey staff

Lovey staff, very friendly and helpful.

Mrs Jayne Mallatratt
4th December 2019

Recent dental appointment

Good service, pleasant dentist.

Mr Keith Griffiths
4th December 2019

Very friendly service

Very friendly service. Staff respond lovely to my toddler.

Mrs Deborah Saint
4th December 2019

Genesis South Normanton Dental Practice

Pleasant staff. Good service.

Mrs Vanda Dziuba
4th December 2019

Very efficient system

Friendly staff and very efficient system.

Mr Andrew Jenner-Dyer
4th December 2019

Friendly and professional

The staff are very friendly and professional and really put me at ease as I don't like the dentist.

Anonymous
4th December 2019

Appointment was on time

Very busy but acknowledged. Appointment was on time.

Ms Christine Paice
4th December 2019

Excellent

Efficient and professional staff.

Miss Andrea Joanne Brunt
4th December 2019

Would recommend this practice

Happy with the service I get and would recommend this practice.

Anonymous
4th December 2019

Friendly and reliable service

I think it a friendly and reliable service.

Anonymous
4th December 2019

Friendly and welcoming

Friendly and welcoming experience.

Master Jack Langham
4th December 2019

Pleasant, friendly

Pleasant reception staff and dental technicians and a nice clean friendly environment.

Mrs Evette Robinson
4th December 2019

Genesis South Normanton Dental Practice

I am very happy with my current dentist and the reception staff are friendly and helpful.

Anonymous
4th December 2019

Wonderful dentist

Wonderful dentist, really friendly. My actual dentist is amazing.

Mrs Kerry Baker
4th December 2019

Puts you at ease

Efficient and friendly. Puts you at ease.

Ms Jill Ralphs
4th December 2019

Lovely appointment

My appointment with Suhael Zaro was lovely, as always! He is a credit to your company.

Mrs Shelia Murphy
4th December 2019

Efficient, polite, helpful

The staff are all efficient, polite, helpful and friendly.

Mr Michael Zupa
4th December 2019

Dental appointment

Pleasant helpful staff.

Mr Andrew Gardener
4th December 2019

Excellent and pain free

Excellent and pain free, long time since had confidence in the dentist, first class.

Mr Peter Dudley
4th December 2019

Genesis South Normanton Dental Practice

Carmen was brilliant as always.

Mrs Carol Meakin
4th December 2019

Professional service

Great friendly professional service.

Mr Mark Bolton
4th December 2019

Quick and thoroughly explained

Very friendly staff. Treatment was quick and thoroughly explained. Clean and pleasant surroundings.

Mr Jason Graves
4th December 2019

Best practice I have been to

Lovely Receptionist, lovely Dentist and no waiting, best practice I have been to.

Mrs Sharon Browett
4th December 2019

Caring and professional

A very caring and professional experience from reception to dental treatments.

Mrs Carole Hardy
4th December 2019

Genesis South Normanton Dental Practice

Professional and efficient.

Mrs Fiona Meats
4th December 2019

Very kind

Very kind. Very clean and patient while doing the procedure.

Anonymous
4th December 2019

Great service

Very comfortable, great service.

Mr Peter Witts
4th December 2019

Brilliant service

Brilliant service and really helpful with advice on caring for my teeth.

Mrs Laura Housley
4th December 2019

Very good dental practice

Its a very good Dental Practice with good service and staff.

Anonymous
4th December 2019

Friendly, efficient

Staff very efficient and friendly.

Mrs Valerie Richards
4th December 2019

Recent dental appointment

Very good dentist and assistant. Sometimes difficult getting quick appointments.

Mr Garry Eadson
3rd December 2019

Genesis South Normanton Dental Practice replied on 3rd December 2019:
Dear Mr Eadson Thank you for taking time to offer feedback on our practice. On checking your records, it appears that on one occasion you had to wait 3 weeks for an NHS appointment, and on another occasion we gave you an emergency appointment on the day of ringing. If you would like to discuss a particular waiting time, then please contact the Practice Manager on 01773 549696 Kind regards Genesis Dental Team

Dental appointment

Friendly and helpful.

Mr David Henry Taylor
3rd December 2019

Very calming atmosphere

Very calming atmosphere and the hygienist was excellent.

Miss Wendy Marriott
3rd December 2019

Genesis South Normanton Dental Practice

Every one is always friendly which puts you at ease.

Mr Allan Grainger
29th November 2019

Lovely friendly staff

Lovely friendly staff, chatty dental nurse to put you at ease and a very good dentist.

Mr Edward Stewart
29th November 2019

Very informative

Very informative, will potentially be returning for work in the near future.

Mr Mathew Hill
29th November 2019

Genesis South Normanton Dental Practice

The receptionist are always polite and the dentist explains what treatment I need .

Mr Alan Rawson
29th November 2019

Genesis South Normanton Dental Practice

Friendly and efficient.

Anonymous
28th November 2019

Pleasant experience

Quick, pleasant experience.

Mr Paul Watson
28th November 2019

Always puts me at ease

Carmen always puts me at ease. She explains exactly what my treatment will entail and is very kind.

Miss Jo Kelman
28th November 2019

Genesis South Normanton Dental Practice

My experience was really good as always.

Mr Christopher Reville
28th November 2019

Pleasant staff

Pleasant staff, dentist made me feel relaxed while having treatment.

Mr Peter Brighouse
28th November 2019

Welcomed with a smile

Very professional always welcomed with a smile.

Mr Charles Buckby
28th November 2019

Provided with great advice

Friendly efficient service. Provided with great advice.

Mr Stephen Webster
28th November 2019

Good service

Very friendly staff and good service.

Mrs Lynne Hill
28th November 2019

Always a pleasure, excellent

Always a pleasure, excellent professional courteous staff.

Mr David Brewer
25th November 2019

Thorough treatment

Very good service and thorough treatment.

Mrs Beate Wright
25th November 2019

Excellent service

Excellent service start to finish.

Mr Jonathon Amess
25th November 2019

Very welcoming

Very welcoming staff.

Mr David Burnley
25th November 2019

Genesis South Normanton Dental Practice

Friendly staff who care.

Mr Simon Barlow
25th November 2019

Recent dental appointment

Efficient, prompt.

Mr Jeremy Basterfield
21st November 2019

Would recommend

Great service. All staff very informative and helpful. Would recommend.

Anonymous
21st November 2019

Great service

Very friendly and helpful with advice, great service.

Mr Hayden Butler
21st November 2019

Professional, friendly

Professional, friendly dental experience.

Mrs Elizabeth Elliott
21st November 2019

Genesis South Normanton Dental Practice

Professional, efficient, co operative.

Miss Samantha Mills
21st November 2019

Service is always second to none

The service is always second to none. Great staff.

Mr Kennedy Simpson
21st November 2019

Friendly and caring

Friendly and caring staff.

Anonymous
21st November 2019

Lovely dentist

The dentist is lovely and puts you at ease. The practice is very clean and appointments are timely.

Mrs Victoria Pitchford
21st November 2019

Very friendly service

Very friendly service with a smile.

Anonymous
21st November 2019

Highly recommend

Thorough, professional and very helpful. Highly recommend.

Mr Gary Nelson
20th November 2019

Very good, reliable service

Very good, reliable service with friendly staff.

Paul Revill
20th November 2019

Friendly, efficient

Friendly efficient staff.

Mrs Glenis Julian
20th November 2019

Friendly staff and excellent care

Friendly staff and excellent care when undergoing treatment .

Mrs Dorothy Wright
20th November 2019

Genesis South Normanton Dental Practice

Everyone is polite, helpful and kind.

Mrs Aileen Gibbs
20th November 2019

Friendly staff, good service

Friendly staff, good service and very helpful.

Ms Mandy Jackson
18th November 2019

Genesis South Normanton Dental Practice

Pleasant staff. Smart premises.

Ms Jill Carrington
18th November 2019

Friendly staff

Friendly staff, excellent service.

Mrs Helen Hudson
18th November 2019

Lovely and so helpful

Alison was lovely and so helpful over the phone. Suhael as usual, was brilliant and gave me a lot of reassurance.

Mrs Eleanor Ball
14th November 2019

Great advice - took time

Great advice - took time and friendly and professional.

Mrs Dawn Spendlove
14th November 2019

Honest, friendly and professional

I always feel relaxed and confident when attending appointments. The trust I have in Magdalena is without question as she is always honest, friendly and professional.

Miss Emma Randall
14th November 2019

Always looked after really well

I am a very anxious patient when it comes to visiting the dentist and I am always looked after really well and they do there absolute best to put me at ease.

Mrs Marie Eyre
14th November 2019

The atmosphere is calm

Everyone is friendly. The atmosphere is calm. And they keep you up dated.

Miss Sarah Scott
12th November 2019

Informative and caring

Dentist very polite, informative and caring.

Mrs Rebecca Mullan-Feroze
12th November 2019

Very professional practice

Very professional practice and a friendly environment.

Mr Brian Turner
12th November 2019

The best dentist

Magdalena is the best dentist I have ever been treated by! She is an asset to your surgery.

Mr Michael Ackroyd
12th November 2019

Dental appointment

It was indeed a really great service as the waiting times can be low hence not waiting forever. Dentist Usman was very detailed in his explanation and he even made sure I understood the xray --superb. My experience with the dentist and nurse was spotless. The only negative is with regards to facilities as there's no mouth rinse facility by the patient so had to stand up and use the sink as when needed. I have visited several dentist for the past 10 years and this is the only clinic without such facility, which does make a huge difference in this day and age. If anyone is listening there should be a change as I dont think it's hygienic for all Dick and Harry spitting where the dental team will also wash their hands before and after each patient. Hence there should be a separate sink and next to the patient for easy access. I have taken time to write a detailed one hence I hope there will be a change and not a waste of my time. Thanks all at Genesis.

Mrs Tolulope Owolabi
7th November 2019

Genesis South Normanton Dental Practice replied on 7th November 2019:
Dear Mrs Owolabi Thank you for taking time to offer feedback on our practice. Please be assured that this sink is thoroughly disinfected after every patient, and we do not use it as a hand washing sink. We have a dedicated hand washing sink, for this purpose only. I will forward your concerns to our compliance manager. Kind regards Genesis Dental Care

The practice is friendly and efficient

The practice is friendly and efficient, the dentist I see puts me at ease and is friendly and polite and thorough and I usually don't have to wait too long!

Mrs Janet Ball
7th November 2019

Genesis South Normanton Dental Practice

Professional Service.

Mr David Phillips
7th November 2019

Always made me completely at ease

Maria is very professional and has always made me completely at ease during treatment.

Mrs Angela Hodgkinson
7th November 2019

Professional and courteous

Was attended to on time and in a professional and courteous manner.

Mr David John Rhodes
7th November 2019

All very good

All very good, pleasant staff and good explanation of treatment options, just a bit late (25 min) this time.

Mrs Carol Riley
7th November 2019

Genesis South Normanton Dental Practice

They are all so helpful and polite.

Mrs Dorothy Wright
7th November 2019

Friendly helpful staff

All staff are very friendly and helpful.

Miss Kirsty Hamilton
7th November 2019

Recent dental appointment

Friendly and helpful.

Mr Robin Christopher
6th November 2019

Very good care

Very good care at this practice.

Mrs Heather Martin
6th November 2019

Genesis South Normanton Dental Practice

Good customer service.

Mr Kevin Edwards
6th November 2019

Professional and caring

Everyone is professional and caring. I felt relaxed at my appointments because I am quite anxious.

Mrs Carol Marriott
6th November 2019

Genesis South Normanton Dental Practice

Good service, you get what you pay for, cheers.

Mr Henry Wilkinson
6th November 2019

Excellent care

Friendly staff and excellent care.

Mr Stuart Bent
6th November 2019

Polite and efficient

Since I moved into this area, 3. years ago, all the appointments I have had, have been punctually dealt with on time. The staff, including receptionists, have been, polite, efficient and advice given to me, been excellent. Thank you.

Mr Colin Ashmore
6th November 2019

On time, sensible advice

Appointment on time which is very important to working people and sensible advice. What more do you need.

Mr Paul Booth
6th November 2019

Excellent customer care

I am very pleased with my results and the customer care from the members of staff have been excellent thank you.

Miss Gemma Clark
6th November 2019

Everyone is pleasant and obliging

Everyone is pleasant and obliging. One of the best I have been to.

Mrs Janet Newham
6th November 2019

Genesis South Normanton Dental Practice

First class services.

Mr Richard Wilkins
5th November 2019

Excellent experience

Excellent experience. Magdalena is a brilliant dentist and got a filling done straight away in one 'check up' visit, as there was a cancellation after me! Totally satisfied, well done!

Mr Charles Maiden
5th November 2019

Very friendly

Didn't get straight in on time. Dental nurse was excellent and very friendly.

Mr Craig Morgan
5th November 2019

Showed me why treatment was needed

Listened and showed me why treatment was needed and what to expect before and after my treatment.

Mrs Pauline Naylor
5th November 2019

Genesis South Normanton Dental Practice

I am very happy with a dental practice.Thank you.

Miss Aleksandra Zarembska
5th November 2019

Genesis South Normanton Dental Practice

Booked an emergency appointment at 08:05 problem professionally and friendly sorted by 10:30.

Mr Mark Bolton
5th November 2019

Keep us calm, relaxed and safe

The reception team and all the staff are polite, helpful and friendly, and they understand some of us are petrified of dentists but they keep us calm, relaxed and safe.

Mrs Tracy Goodwin
1st November 2019

They make you feel at ease

Very friendly. I dont like going to the dentist but they make you feel at ease.

Mrs Ann Cook
1st November 2019

Fantastic advice and service

Fantastic advice and service. I felt very well looked after and satisfied

Mr Michael Sylvester
1st November 2019

Would never use another practice

Always helpful, friendly staff, I travel from Chesterfield and would never use another practice.

Mrs Kelly Stanley
1st November 2019

Polite and friendly staff

Excellent service with polite and friendly staff.

Anonymous
1st November 2019

Excellent service

Excellent service from Genesis South Normanton Dental Practice!

Mr Neil Presland
1st November 2019

Lovely friendly staff

Lovely friendly staff, always go out their way to help.

Mrs Susan Shinfield
1st November 2019

Very impressed with the treatment

First time I saw the hygienist yesterday and was very impressed with the treatment, he made me feel very comfortable, was a very nice person, having said that all the staff are very nice.

Mrs Denise Welch
1st November 2019

Excellent result

Excellent result and no pain.

Mr Andrew Smith
1st November 2019

Genesis South Normanton Dental Practice

I'd like to compliment all the members of staff at the practice. They all work as a close team to take care of their patients. Thank you so much for all your hard work.

Miss Helen Jones
1st November 2019

Fantastic with our 2 year old son

Carmen Bodil and her dental nurse were, once again, fantastic with our 2 year old son. Never a problem or worry about visiting the dentist and we would definitely recommend her. Thank you.

Miss Laura Williams
1st November 2019

Excellent care

Friendly, very clean. Excellent care for all of the family.

Anonymous
1st November 2019

Made to feel safe

Lovely people, made to feel safe.

Mrs Amanda Gilmore
1st November 2019

Dental appointment

Shyaam has made me feel comfortable about coming to the dentist, which I normally avoid.

Mrs Caroline MacIntyre
28th October 2019

Genesis South Normanton Dental Practice

Excellent service as always.

Anonymous
28th October 2019

Genesis South Normanton Dental Practice

All my treatment was complete within 4 visits weekly apart, very pleased.

Anonymous
24th October 2019

Best Dental Practice I have ever had the pleasure of visiting

This is the best Dental Practice I have ever had the pleasure of visiting; I like some people don't like going to visit the Dentist however, as soon as you walk through the door the atmosphere is calm and relaxing; the 'Reception' staff who meet and greet you are lovely, friendly and very approachable and they immediately put you at ease. My Dentist (Sham) who I have been seeing for some time now is absolutely exceptional beyond a doubt, I have never had a Dentist like him, he is absolutely lovely and very approachable, Sham listens to you, he immediately puts you at ease, talks to you as though you're the most important person there, and explains absolutely everything so you have a clear understanding of the best treatment plan for you and the best way forward to having and keeping healthy teeth and gums. I would recommend this Dental Practice 1,000%, when I now visit my Dentist I only ever have a brilliant experience and I no longer suffer with or have any anxiety issues at all. Thank you.

Mrs Margaret Hall
24th October 2019

I left with a wonderful smile

A chipped front tooth when on holiday is no fun for anyone! I made a phone call to Genesis while I was away. Within a minute the pleasant receptionist had arranged an emergency appointment for the day on my return from holiday. Everything went well. The dentist did a great good job, and I left with a wonderful smile.

Mr Terry Whetton
22nd October 2019

Made to feel at ease

Made to feel at ease by my dentist.

Anonymous
22nd October 2019

Dental appointment

Appointments usually start late but staff are great. Appointments very rapid - 6 minutes for a check up start to finish, but still only 6 months between appointments. £45 a year for 12 minutes of 'checking' seems expensive but understand fees set externally.

Anonymous
21st October 2019

Genesis South Normanton Dental Practice replied on 21st October 2019:
Thank you for taking the time to offer a review on our service. I am unable to investigate your records, due to being anonymous, however if you wish to discuss this matter further, then please do not hesitate to contact the PM. If you wish to extend the time between your check up appointments, then please discuss this with the dentist.

I had an excellent service

I had an excellent service from my dental staff. From start to finish I received a top service and I am very happy with my new denture. Thank you

Ms Karen Dover
21st October 2019

Very friendly dentist

Very friendly dentist and the man who did my treatment was very welcoming and professional.

Mrs Michelle Bamford
21st October 2019

Appointments run to time

Friendly reception staff, nice clean environment, appointments run to time.

Anonymous
21st October 2019

Great staff

Great staff always makes me feel at ease.

Miss Rebekah Steele
21st October 2019

Highly recommend

Excellent service and would highly recommend.

Mr Harvey Fox
21st October 2019

Genesis South Normanton Dental Practice

I found the dentist to be extremely thorough and the reception staff were very professional.

Mr Nigel Booth
21st October 2019

Always excellent service

Always excellent service. Waiting time minimal. Good reception staff and great dentist.

Mrs Jill Hallam
21st October 2019

Dental appointment

I have no complaints about the treatment I received what I'm not happy with is the wait I was called a few days before my visit asking if I could move my appointment from 8:15 to 9:00 I told them that I couldn't as I had to go to work I arrived at 8:05 but was not seen until 9:00 without any explanation

Mr Tim Hill
17th October 2019

Genesis South Normanton Dental Practice replied on 17th October 2019:
Dear Mr Hill I must apologise profusely for your lengthy wait. We asked you to come later, as a call was scheduled to Dr Fernandez, which she had to take. Due to a hold up in traffic on her way to work that morning, this made her appointments run late and she then had to take the scheduled call. Unfortunately her nurse thought that reception had informed you and visa versa. Please accept my sincere apologies for this sequence of events. Kind regards Lindsey (Practice Manager)

Would recommend to anyone

Friendly and professional staff. Appointments have always run on time. Nice building. Would recommend to anyone.

Ms Joanne Taylor
17th October 2019

Friendly and helpful

Friendly and helpful staff as always. Information and advice about my treatment was perfect.

Mrs Nicola Vernon
17th October 2019

All the staff are lovely

I enjoy going to the dentist. Elisa my Dentist is lovely, she does a thorough examination and is pleased with my teeth. She is friendly and helpful. Actually all the staff are lovely.

Mrs Debbie Booth
17th October 2019

Very happy with the treatment and care

Very happy with the treatment and care, friendly staff. Always clean and comfortable. Moved most of my family to them.

Mr Adam Orme
17th October 2019

Genesis South Normanton Dental Practice

Polite and efficient.

Anonymous
17th October 2019

Dental appointment

I find all members of the practice are very friendly and appointment times are very good, almost always on time.

Mr Keith Bayliss
17th October 2019

Genesis South Normanton Dental Practice

Friendly professional helpful and reassuring.

Mrs Karen Cousins
16th October 2019

Very efficient and knowledgeable

I have always found everyone at the practice to be very efficient and knowledgeable. I would have no hesitation in recommending you to all my friends.

Anonymous
16th October 2019

A lovely friendly dental surgery

A lovely friendly dental surgery, always met with a smile. Staff are lovely. Never left waiting for to long for appointment. Helpful advice given too.

Mrs Stephanie Christina Short
16th October 2019

Top class

Top class and friendly people too.

Mr Robert Banks
16th October 2019

Very good dentist

Very good dentist, explained what everything she was doing, made me feel very comfortable, didn't have to wait a long time.

Mrs Barbara Dudley
15th October 2019

Fantastic dentist

Reception was efficient and friendly and when I saw the dentist he was fantastic, very informative and helpful all round. Took time with me.

Mr Andrew John Graham
15th October 2019

Kind and understanding

Kind and understanding, patient, lovely friendly staff. Thank you everyone.

Mr Keith Rodgers
15th October 2019

Fast and efficient service

Fast and efficient service. Dentist (Carmen) has a great manner and is always helpful in her advice during consultations.

Anonymous
15th October 2019

Appointments always available

Appointments always available when required, friendly team and don't exaggerate on any work needed they really do have your best interest at heart. I wouldn't go anywhere else.

Mrs Emma Jones
15th October 2019

So thoughtful to my nerves

Ladies on the desk were lovely and chatty, made me feel at ease. Dentist nurse was also friendly and warm. The dentist was so thoughtful to my nerves and also gave me good tips on oral cleanliness.

Mrs Kerry Collier
15th October 2019

Highly recommend

The Lady dentist that I saw was lovely, talked through it all, helped my anxiety, would highly recommend her.

Mrs Anne Marie Cabourn
15th October 2019

Genesis South Normanton Dental Practice

Friendly staff and made me feel comfortable.

Miss Shareen Miller
15th October 2019

Friendly, efficient

Friendly staff and an efficient turnaround time.

Mr Anthony Tony Hale
15th October 2019

Good care and treatment

Friendly helpful staff. Good care and treatment.

Mrs Anita James
15th October 2019

Excellent, great results

Was made to feel really at ease, I was pretty nervous but Emma and Usman got me through it. Excellent and ended with great results.

Mrs Clare Gunby
15th October 2019

Cannot fault my dentist

Cannot fault my dentist, had him a good few years now and always been satisfied.

Mr Derek Moore
15th October 2019

Excellent practice

Excellent practice, with excellent staff in all departments.

Mr Richard Bond
15th October 2019

Dental appointment

Quick and to the point.

Mr Laurence Smith
11th October 2019

Great service

Great staff and service.

Anonymous
9th October 2019

Excellent emergency service

Excellent service, rang for emergency appointment got offered one straight away, lovely receptionist, excellent dentist very patient, would thoroughly recommend five star plus.

Mr Jack Palmer
30th September 2019

Prompt inspection

Prompt inspection by Maria, excellent treatment by John

Anonymous
30th September 2019

Dental appointment

Went for a check up the other week and was told my teeth were great although I had a bit of plaque behind my bottom teeth?? Previous dentists have always cleaned away the plaque in with the £23 so is it just me or do dentists not do this anymore? So what did I actually pay my £23 for??? I shouldn't have to pay another £40 for a hygienist visit surely? I am paying my dentist to this. RIP off if you ask me! Dentists are no longer dentists, they are just robbers in disguise.

Mr Morgan Davies
27th September 2019

Genesis South Normanton Dental Practice replied on 27th September 2019:
Dear Mr Davies thank you for taking time to offer feedback on your visit to our practice. We only offer treatment that is clinically necessary. On checking your records, it seems that your teeth were not in need of a scale and polish as you had no tartar build up to remove. Plaque can easily be removed by tooth brushing, which can be done at home, however the dentist did polish this of for you. You do not need to visit the hygienist, but you were given the cost of a visit, as this is patient choice. You have certainly not be robbed. You have paid the NHS charge for what was required.

Recent dental appointment

When you ring up the surgery, you are subjected to the most ridiculously long advertising voice message or, if you choose the option of not listening to it, then a ridiculously long delay by way of punishment for not listening to it.

Mr Stan Gostkowski
26th September 2019

Genesis South Normanton Dental Practice

Fast service, polite and professional

Mr Kevin Hippey
24th September 2019

Courteous and efficient

Courteous and efficient. Minimum waiting time.

Mrs Susan Williams
23rd September 2019

Relaxing, understanding and quick

The services I received were relaxing, understanding and quick.I thank you all.

Mr Ashley Clark
19th September 2019

You do not feel rushed

Take time with you and you do not feel rushed. Very pleasant. I also told 3 of my friends, they also come to you and my grandchildren do as well.

Ms Lynda Steele
19th September 2019

Quick and efficient

My problem was solved quickly and efficiently.

Mrs Jean Flint
19th September 2019

On time, professional

The staff on the reception are very friendly, my appointments have always been on time. My dentist and hygienist are very professional in what they do.

Mr Shane Mottershed
19th September 2019

Genesis South Normanton Dental Practice

A very friendly and efficient service. Thank you.

Mrs Tracy Tasker
19th September 2019

First class treatment

My experience was very professional, first class treatment.

Anonymous
19th September 2019

Friendly, efficient

Very friendly staff and efficient service.

Mrs Yvonne Jones
19th September 2019

Genesis South Normanton Dental Practice

Always friendly. The reminders by text and e-mail are really helpful too.

Mr Stewart Chidley
17th September 2019

Friendly and welcoming

Brilliant dentists, very friendly and welcoming.

Miss Kayleigh Whysall
17th September 2019

Dentist kept me reassured

I was welcomed at the reception with a smile. I didn't have to wait, within a couple of minutes I was sat in the dentist chair. My treatment went very well, with no issues. The dentist was charming and she kept me reassured and communicated clearly to me what was being done. I left the dentist with a SMILE.

Mr Terry Whetton
17th September 2019

Overall highly recommended

Very friendly welcome on arrival - modern and roomy waiting area - professional and informative dental treatment - overall highly recommended.

Mr Stephen Jones
17th September 2019

A breath of fresh air

Staff are pleasant and sincere. My dentist is thorough and always positive. A breath of fresh air.

Mrs Jeannette Blowen
17th September 2019

Genesis South Normanton Dental Practice

Excellent, every time the dentist did some thing he explained what he was doing.

Mr Jamie Thompson
17th September 2019

Very efficient

Very efficient, nice staff.

Mrs Rebecca Nicholls
17th September 2019

Great dentists

Friendly and helpful staff, great dentists. No hesitation in recommending Genesis South Normanton.

Miss Kate Mallatratt
17th September 2019

Genesis South Normanton Dental Practice

Prompt, courteous and painless service.

Mrs Gillian Hefford
16th September 2019

Had a filling, no pain

Had a filling, no pain which I was dreading so was really pleased about that.

Anonymous
16th September 2019

One of the best dentists that I have had

Very efficient receptionists who make you feel very welcome, dental assist working with Carmen, lovely and puts you at ease. Carmen is one of the best dentists that I have had. Excellent.

Mrs Susan Green
16th September 2019

Friendly and professional

Very friendly and professional staff.

Anonymous
16th September 2019

Courteous, friendly

Courteous, friendly and experienced employees.

Anonymous
16th September 2019

Recent dental appointment

Friendly, efficient staff.

Mrs Margaret Robinson
13th September 2019

Easy to arrange appointments

Friendly staff, easy to arrange appointments, very good dentist.

Miss Susan McCartney
13th September 2019

Very pleasant staff, everything explained

Very pleasant staff, everything explained about the procedures before asking what options you require and carrying them out, knowing what the cost will be.

Mr Clive Ashmore
13th September 2019

Would recommend Genesis to anyone

Pleasant friendly staff and considerate dentists who take excellent care of me. Would recommend Genesis to anyone.

Mr Kevin Hickenbottom
13th September 2019

Genesis South Normanton Dental Practice

Polite. Efficient. Honest.

Mr Michael Davies
13th September 2019

Treatment was excellent

The dental practice got me in with two days of asking, treatment was excellent, thanks, feel much better.

Mr Henry Wilkinson
13th September 2019

Excellent

Excellent, told everything what I needed doing.

Mr John Kirk
13th September 2019

Superb service

Superb service. The dentist really want to help you, very happy customer.

Mr Joseph Smith
13th September 2019

Treated with care and understanding

I'm writing on behalf of my wife who has Alzheimers, the dentist is very understanding of her condition and is treating my wife with care and understanding.

Mrs Pamela Hardy
13th September 2019

Dental appointment

Friendly and efficient.

Mr John Butler
13th September 2019

First class

First class treatment as usual.

Mrs Anne Kingston
13th September 2019

On time, efficient

Went into appointment on time. Dentist checked for any health changes or problems with teeth. Explained treatment and was efficient.

Mrs Amanda Harris
13th September 2019

Always very good

Always very good, everyone is very professional.

Mrs Christine Hillyer
13th September 2019

So patient and understanding

Never worry about visiting this dentist, Carmen is so patient and understanding. Thank You.

Mrs Debra Colliver
13th September 2019

Simply the best dentist

Genesis, South Normanton is simply the best dentist I have ever been to. From reception to the surgeries the staff are friendly and professional. I feel very comfortable visiting and very happy with the dental treatment I receive.

Mr Stephen Smith
13th September 2019

Superb dentists, would recommend

Very friendly staff, superb dentists, would recommend Carmen as she looks after me really well.

Mr Lawrence Lunn
13th September 2019

Great, friendly, efficient

Great, friendly, efficient practice, would highly recommend.

Mr Anthony Chapman
13th September 2019

Genesis South Normanton Dental Practice

Friendly and helpful staff.

Anonymous
13th September 2019

Very highly recommended

Excellent, efficient, detailed and comprehensive care and treatment at each visit, over a number of years at this practice. All the dentists and staff are very pleasant and welcoming. Very highly recommended!

Mr Robert Woodhouse
13th September 2019

Quick, efficient and friendly

Quick, efficient and friendly service. Thanks

Mr Paul Simmons
13th September 2019

Great staff

Great staff, friendly and efficient service.

Mr Sean Brittain
13th September 2019

Always welcoming and friendly

Always welcoming and friendly and unlike our previous surgery we don't feel pushed to have unnecessary treatments.

Mrs Michelle Simmons
13th September 2019

Always very polite and explain everything

Always very polite and explain everything they are going to do before they start your procedure.

Miss Elaine Wright
13th September 2019

Dental appointment

Clean and welcoming building, friendly staff.

Mr Shane Rowe
13th September 2019

Very friendly staff

Very friendly staff. Make you feel as ease.

Mrs Joanne Morris
13th September 2019

Made me feel very relaxed

Very friendly staff all round. Made me feel very relaxed.

Mrs Jane Molsher-Berry
13th September 2019

Genesis South Normanton Dental Practice

Very thorough examination.

Mr Christopher Miles
13th September 2019

Friendly helpful staff

The staff are very friendly and helpful.

Mrs Lucy Gascoyne
13th September 2019

Would definitely recommend

Polite, helpful staff, always willing to help. Would definitely recommend.

Mrs Kelly Whetton
13th September 2019

Fabulous with the kids

Sharm, our dentist was excellent. He was fabulous with the kids and gave us all lots of useful advice.

Mrs Janet Cappin
13th September 2019

Friendly, caring staff

Friendly, caring staff. Able to get an appointment at late notice via emergency appointment. All the dentists I have seen have been excellent.

Mr Darron Broughton
13th September 2019