South Normanton Dental Practice

Name: They explain every procedure
Item: South Normanton Dental Practice
Rating: 5
Author: Mrs Caroline Boxall

Genesis Dental Care, 2 Birchwood Lane, South Normanton, Alfreton, Derbyshire, Avon, DE55 3DA

Average review score from 702 reviews

ABOUT SOUTH NORMANTON DENTAL PRACTICE

We have a friendly team where you will be treated in a professional manner throughout your time at the practice. Our practice offers both NHS and private treatments utilising modern with up-to-date technology and equipment. If we are not able to offer a specialised treatment at our practice, we are able to refer patients to other practices within the Genesis group. We are at ground floor level, so accessible for wheelchairs and pushchairs, with no steps to encounter.

NHS Patients currently accepted
	Fee paying adults
	Charge-exempt adults
	Children aged 0-18 years
	Urgent dental care patients
	Only by referral from a dental practitioner

They explain every procedure

Everyone is very friendly and they explain every procedure as they go along.

Mrs Caroline Boxall
15th December 2018

Would highly recommend

Well run dental practice. Friendly and professional receptionists. Waiting room is a clean and comfortable environment. My dentist puts you at your ease and thoroughly explains everything. Would highly recommend.

Ms Gillian Bellamy
15th December 2018

South Normanton Dental Practice

Friendly staff and good service.

Mr David Ross
15th December 2018

Friendly, efficient

Friendly, efficient, professional, never have any problems.

Mr Shaun O'Hara
15th December 2018

Great first experience

Nakita was very friendly and made me feel relaxed. It was a great first experience at a dentist. I went in on time and all the staff were very helpful.

Miss Amy Rush
15th December 2018

Good quality care

Good quality care with reasonable prices.

Mr George Torry
14th December 2018

Quick and efficient

Very quick and efficient.

Mrs Carolyn Brown
14th December 2018

Kind, gentle and considerate

As a very nervous patient, my dentist has been nothing but kind, gentle and considerate. He explained everything and made my treatment bearable. I look forward to building a good relationship with this practice. His nurse was also kind and reassuring.

Anonymous
14th December 2018

Really pleased with my treatment

Service excellent. All the staff are very friendly. I've been really pleased with my treatment.

Mrs Susan Webster
14th December 2018

Very happy

Very happy with the dental practice and my dentist.

Mrs Ann Bowler
14th December 2018

Everyone puts you at ease

Very friendly practice, everyone puts you at ease.

Mrs Kim Palmer
14th December 2018

South Normanton Dental Practice

Polite, efficient and professional.

Mr Stephen Walters
14th December 2018

Relaxed experience

My confidence in going to the dentist has been restored, the experience was very relaxed.

Mr Martin Bishop
14th December 2018

Highly satisfied

I've been highly satisfied from the great service I've received.

Miss Karen Breedon
13th December 2018

Far and away the best dentist

The text reminder service is very good, the desk staff are helpful and Maria my dentist is far and away the best dentist I have ever used both for me and my family.

Mr Charles Williamson
13th December 2018

South Normanton Dental Practice

Good service but too many cancelled appointments.

Mr Dale Whetton
13th December 2018

South Normanton Dental Practice replied on 12th December 2018:
Dear Mr Whetton Thank you for taking time to offer feedback on our practice. I have looked at your records and can see that we have cancelled your appointment on 3 occasions. There were two occasions in 2014, of which I cannot offer you an explanation for, as I am unsure of the reason, and there was one in 2017 when the dentist took annual leave. I am sorry for having to cancel your appointments, but unfortunately circumstances can arrive in where we have to do so. Kind regards Practice Manager

South Normanton Dental Practice

Magdalena is the best dentist I have ever had the pleasure to see.

Mrs Sarah North
13th December 2018

Dental appointment

Excellent service as always.

Mrs Shelley Woodruff
13th December 2018

Dental appointment

Friendly helpful staff .

Mrs Christina Bowler
13th December 2018

Emergency appointment

The Receptionists were really helpful and found me an appointment as it was an emergency. The Dentist was the usual one I see but he was lovely, explained everything and it was all sorted very quickly. Thank you.

Mrs Anita James
13th December 2018

South Normanton Dental Practice

Very good dentist, thank you.

Mrs Tracy Tasker
13th December 2018

Dentist explained everything

Very helpful staff, dentist explained everything.

Anonymous
12th December 2018

Excellent dentist

Excellent dentist. All staff helpful and friendly.

Mr Brian Hurst
12th December 2018

Caring for patients

Madgalena is The best dentist. Caring for patients.

Mrs Dominika Szpylma
12th December 2018

Dental appointment

Professional staff and service!!!

Mr Martin Key
12th December 2018

Brill service as usual

Brill service as usual, booking has been made from last appointment.

Anonymous
12th December 2018

Caring and reassuring

On my first visit it was welcoming and friendly, the dentist was caring and reassuring throughout my treatment.

Mrs Maria Hopkin
12th December 2018

Excellent

I find the staff, Dentists, everybody very nice and very helpful, I would fully recommend them EXCELLENT.

Mr Richard Hyland
12th December 2018

I would recommend this dentist

I would recommend this dentist as my dentist and the hygienist and there dental nurses and reception staff are all lovely and friendly, thank you.

Mrs Nicola Coyle
12th December 2018

Highly recommended

I'm very pleased with the practice and it's highly recommended. I've recommended it to many friends and family and will continue to do so.

Mr Keith Burdon
11th December 2018

Professional and organised practice

Seen on time, thorough treatment with full explanation of options and findings, professional and organised practice.

Mr Anthony Sturgess
11th December 2018

Fantastic staff

Fantastic staff, fun and make you feel at ease. Dentists aren't my favourite but you guys are great.

Anonymous
11th December 2018

Professional, approachable

Professional, all staff very helpful and approachable.

Anonymous
11th December 2018

South Normanton Dental Practice

Easy access, close to my home.

Mr Kevin Bullock
11th December 2018

Fantastic, put me at ease

I was really nervous about having my tooth out and Shayamm was fantastic, put me at ease, kept reassuring me and the dental assistant was fantastic as well, made sure I was ok before I left and rang me a couple of days later just to check up on me.

Miss Nat Croot
11th December 2018

Friendly, understanding

Friendly, understanding staff who have the ability to put patients at ease.

Mrs Yvonne Hutsby-Bird
11th December 2018

Excellent service

Excellent service as always.

Ms Victoria Fido
11th December 2018

Excellent standard of dentistry

Excellent standard of dentistry - explained everything perfectly. Superb customer service from the very friendly receptionists.

Mr Mark Freeman
10th December 2018

Dental appointment

Following being told I have gum disease, I then lost a bottom front tooth which was to me devastating, I then was given really only one option, as I could afford no other, I imagine, that was to have a denture made, that was fairly ill fitting but was just told that's what it's like when have a denture. Shortly after that I had to have another tooth removed which in part at least held the denture in place, I asked if that would then reduce the denture useless, and was told probably. I have several other loose teeth and I'm terrified of the prospect of loosing those at some point and my only option is to continuously have dentures remade each time, at a huge cost or face the way it will leave me looking. I'm just left feeling a bit like I've had no advice for the future, at the very least how attempt to prevent this, and get the impression of well its your own fault. I feel very low about it all. While I can't say I have felt any pain while undergoing having the teeth removed, it was all quite professional, I couldn't in good conscience recommend to others that I had every confidence in the fact that this practice would care for the future of their oral health when I don't feel that way myself.

Mrs Kelly Rickwood
10th December 2018

South Normanton Dental Practice replied on 10th December 2018:
Dear Kelly Thank you for offering your feedback. Unfortunately when somebody has gum disease this can make the teeth mobile and loose and once the teeth have become like this, then there is no way of making them tight again. The options for replacing any missing teeth are dentures or implants, as loose teeth cannot be bridged on, due to lack of foundation. If you would like to call the Practice Manager of the practice, she will be happy to discuss this with you, as you have been offered all available options for you. Kind regards Practice Manager

South Normanton Dental Practice

Friendly and easy experience.

Mr Jonathan Waites
10th December 2018

Quick and painless

Quick and painless. He's a great dentist.

Mr Stefan Zoch
10th December 2018

Extremely happy with treatment

I have seen the dentist last two times with crown problem and extremely happy with treatment.

Mr Keith Newcomb
7th December 2018

Dental appointment

Elisa Lago Garcia made me feel so comfortable and at ease as I am a very anxious patient at the dentist. She explained everything in detail and reassured me. The receptionists were all very polite and helpful.

Miss Shelby Cashmore
7th December 2018

Welcoming experience

The receptionist was very kind, the Spanish dentist was lovely. Was an all around welcoming experience.

Mr Ciaran Roach
7th December 2018

Responsive and compassionate

Professional service, responsive and compassionate.

Mrs Helen Marie Scouse
29th November 2018

Very good service

Very good service and always friendly.

Mrs Yvonne Jones
29th November 2018

Excellent dentist

Very helpful and friendly staff and excellent dentist.

Ms Mandy Jackson
28th November 2018

Very friendly and professional

I was extremely nervous about my appointment but Jonathan put me at ease and was very friendly and professional. Thank you.

Miss Rachel Hague
28th November 2018

Dental appointment

Maria is so friendly and makes you feel at ease. I actually look forward to my dental appointments.

Mrs Heather Marriott
28th November 2018

Reassuring dentist

Reassuring dentist who put me at my ease. Felt comfortable.

Mrs Elaine Bryan
28th November 2018

South Normanton Dental Practice

Nice people, and professional.

Mr Robert Banks
28th November 2018

Ultra professional and thorough

Ultra professional and thorough dentist and hygienist.

Mr Richard Hawkins
27th November 2018

South Normanton Dental Practice

Always been nice and friendly.

Mr Gillan Woodward
27th November 2018

Fantastic service

Fantastic service, the staff are very friendly and professional. I travel over 30 miles to get to this dentist and it's worth every mile.

Miss Moira Coles
27th November 2018

I like this clinic very much

Very nice service. I like this clinic very much. Thank you.

Miss Aleksandra Zarembska
24th November 2018

Highly pleased with my treatment

Highly pleased with my treatment and friendliness of all the staff at South Normanton Dental Practice.

Mrs Susan Webb
24th November 2018

Excellent throughout

Excellent .....from being welcomed by the very friendly and helpful reception staff, being received by the dentist's assistant and made to feel at ease through to the comforting and professional manner of the dentist themselves (Carmen). Thank you.

Mrs Frankie France
24th November 2018

Relaxed atmosphere

Nice relaxed atmosphere.

Miss Janice James
24th November 2018

Would recommend to all

Very friendly and reassuring staff, Magda is a star at keeping me calm as I'm a very frightened patient. I would recommend this dental surgery/ practice to all.

Mr Anthony Johnson
24th November 2018

Wonderful dentist, excellent staff

The staff at Genesis, South Normanton are really excellent. The receptionists are always polite and friendly. My dentist, Mrs. Carmen Bodil, is a wonderful dentist. For someone who hadn't been to the dentist for over thirty years, following a bad experience, I was immediately put at ease by Mrs. Bodil. She is quietly efficient and has a warm and friendly manner...and her assistant is exactly the same. No-one looks forward to visiting the dentist...but Mrs. Bodil and her assistant make it far less of an ordeal than it would otherwise be. Can't praise them highly enough!

Mr Lloyd Saich
24th November 2018

Great with advice and treatment

Really friendly. Lovely dentist. Carmel is great with advice and treatment.

Mrs Christine Saxton
24th November 2018

Great facilities

Friendly and helpful staff. Great facilities used throughout.

Miss Emily Hill
23rd November 2018

Very welcoming

The staff are very welcoming and the dentist tells you what treatment you need

Anonymous
23rd November 2018

Efficient

Reception staff fairly efficient and dentist/ nurse very efficient.

Mrs Audrey Firman
23rd November 2018

Very nice dentist

Very nice dentist and solved my issue, 2 broken teeth, nice job.

Mr Robert Hewison
23rd November 2018

Dental appointment

My appointment was at 10:20 and I was in and done for 10:40, no waiting around.

Mr Jamie McNicholas
23rd November 2018

On time, efficient

On time appointment and friendly and efficient staff.

Mrs Karen Pegg
23rd November 2018

Fantastic job of my front tooth

The whole experience was excellent and Elisa did a fantastic job of my front tooth. I wouldn't hesitate to recommend the practice to family and friends.

Mrs Debra Dobson
23rd November 2018

Dental appointment

My appointment was at 2.30. I arrived at 2.15. I was in the waiting room until after 2.50 with no explanation for the delay. Otherwise, I have not experienced any problems or issues.

Miss Carol McMullan
23rd November 2018

South Normanton Dental Practice replied on 22nd November 2018:
Dear miss McMullan Thank you for taking time to offer your feedback. This enables us to learn as a practice, where we can improve on our services. I am sorry that you had to wait for your appointment, and normally we do inform patients of any delays of over 10 minutes, but this can sometimes be difficult when we have 6 surgeries running and get busy. Please accept my sincere apologies and I will relay to the team, the importance of letting patients know when we are running behind. Kind regards Practice Manager

Friendly service

Friendly service which puts me at ease.

Mr John Rawson
22nd November 2018

I was very impressed

Everyone was very polite made me feel welcome, it was my first visit. I will definitely be recommending this practice, I was very impressed. Carmel who was the dentist that I saw was very thorough and explained things well, thank you.

Ms Ellie Melbourne
22nd November 2018

Very high standard of care

Very high standard of care with a very friendly approach.

Mr Mark Bolton
22nd November 2018

South Normanton Dental Practice

Great that you responded so quickly to my broken tooth. I even had my usual dentist treat me. Thanks and if it's not too early, Merry Christmas

Mr Phillip John Smith
22nd November 2018

Excellent experience

Excellent experience for a dental practice, very friendly.

Anonymous
22nd November 2018

Friendly and informative

Friendly and informative hygienist.

Mrs Emily Davison
20th November 2018

Pleasant relaxed atmosphere

Pleasant relaxed atmosphere, helpful receptionist's. My experience with Maria has always been positive and relaxing. I am also very happy with the high level of work from all the staff I have seen.

Mrs Susan Fleet
20th November 2018

South Normanton Dental Practice

Very friendly and professional.

Mr Andrew Bonser
20th November 2018

Very pleased with the service

Very pleased with the service. Polite professional staff.

Mr Christopher Glasby
20th November 2018

The practice is very well run

The practice is very well run and all the staff are very friendly and kind.

Mrs Jean Audrey Pursglove
20th November 2018

Good all round service

Professional as usual, good all round service.

Mr Mohan Rajakaruna
17th November 2018

South Normanton Dental Practice

As visits to dentists go it was painless.

Mr Trevor Heathcote
17th November 2018

Very pleased

Very pleased, my dentist got straight to the point of what was required which I like personally so was very pleased.

Mr Tracey Paget
17th November 2018

Dentist was very understanding

Dentist was very understanding about my nervousness.

Mrs Susan Griffiths
17th November 2018

Very pleased with the service

I received a very pleasant greeting on my arrival and was dealt with in an extremely professional manner, the waiting area is comfortable, again the Dentist and his assistant were pleasant and professional in their approach, overall I was very pleased with the service I received from start to finish

Mr Trevor Steeples
17th November 2018

Overall a great job done

What a pleasant and helpful dentist and assistant. I felt totally at ease after having a not so good experience with my previous dentist. Overall a great job done and my confidence restored in dentist. Many thanks.

Ms Wendy White
17th November 2018

Could not have asked for better service

I was extremely happy with my dentist. I had problems with a tooth that had to be drained and foot filled unfortunately the tooth split and had to be removed and a temporary plate done, during all this time I was doing Jury Service so my appointments had to be slotted in when I was free, they were extremely accommodating, could not have asked for better service and result.

Anonymous
17th November 2018

A brilliant dentist

My dentist is Suhail Zaro and I have been a patient of his for about 10 years. He is a delightful young man and an excellent dental surgeon. My experience yesterday was difficult for us both as I had to have a molar removed surgically. But the operation was carried out efficiently and with as little discomfort as possible. I consider myself very fortunate to have found such a brilliant dentist on the NHS . Today I am recovering well .

Mrs Shelia Murphy
17th November 2018

Thorough and give helpful tips

Friendly and polite staff, nurses and dentists who are thorough and give helpful tips.

Mr Peter Brighouse
16th November 2018

Hygienist very good

Hygienist very good, appointment was on time. Reception staff friendly.

Mr Lee Burrows
16th November 2018

South Normanton Dental Practice

Staff nice and friendly.

Mrs Rachel Butler
16th November 2018

Good quality dentistry

Really good dentist practice. Can get appointment at reasonable notice and good quality dentistry. Definitely recommended.

Mr Neil Burgin
16th November 2018

Very impressed with the hygienist

Very impressed with the hygienist, he gave me very good advise on my mouth hygiene I cannot praise him enough . Thank you. 10/10.

Mrs Anne Kingston
16th November 2018

A positive experience

Very clean pleasant practice, friendly staff. A positive experience.

Mrs Ann Lawler
14th November 2018

Friendly and helpful advice

Friendly and helpful advice and treatment.

Mrs Jeanette Brown
14th November 2018

Very good work

Very good work been done with not much pain.

Mr Mark Wooley
14th November 2018

Would highly recommend this practice

The staff are always friendly and inviting at reception. And the staff in the dentists room are always calming and brilliant with my daughters. Would highly recommend this practice.

Mrs Emma Loseby
14th November 2018

Great staff

Great staff, all done on time.

Mrs Claire Harker
14th November 2018

Nnever once caused me any pain

I changed to Genesis as I used to see Carmen at another practice. She is the only Dentist I have ever seen that I don't feel terrified to go and see. She puts you at ease with her lovely smile, and I can honestly say, whatever treatment I have had, she has never once caused me any pain.

Mrs Susan Hibbitt
14th November 2018

Dental appointment

Pleasant building, friendly staff and don't have to wait a long time to be seen.

Anonymous
14th November 2018

Friendly helpful and efficient

Have recommended family in the past and friends. Very friendly helpful and efficient.

Mrs Yvonne Palmer
14th November 2018

Treated with understanding and care

I am always treated with understanding and care by all and will be recommending the practice.

Mrs Rosalyn Watson
13th November 2018

Very caring and friendly

Very caring and friendly service.

Mr David Leneve'Roff
13th November 2018

Amazing dentist

Magdalena is an amazing dentist.

Mr Michael Ackroyd
13th November 2018

South Normanton Dental Practice

Efficient. Not kept waiting for too long.

Ms Sarah Shaw
13th November 2018

Good patient care

I have always received good patient care.

Mrs Barbara Haywood
13th November 2018

Very good care and treatment

Always had very good care and treatment at this practice.

Mr Alan Whitehead
10th November 2018

Extremely happy with my experience

Extremely happy with my experience with my service. Couldn't be any happier. Thank you

Mr Lewis Pepper
10th November 2018

South Normanton Dental Practice

I was messed about waiting for a night shield to be made by your lab, I came whilst on holiday so that it wouldn't interfere with work, after several attempts and 3 impressions later and taking time out of work you finally got my night guard, not all of it was down to the practice, but one appointment I turned up to collect my night guard, and it hasn't come back from the lab, someone should have checked the day before that it was there so I wasn't wasting my time

Mrs Annette Jones
10th November 2018

South Normanton Dental Practice replied on 9th November 2018:
Dear Mrs Jones. Thank you for your feedback. I have spoken with you with regards to this matter and can only offer my sincere apologies. I have discussed the importance of ensuring lab work is back the day before with my team, so going forward, this should not happen in future. Many thanks Practice Manager

Very friendly and helpful

Very friendly and helpful, from reception, dentist and assistant.

Mr Liam Wheldon
10th November 2018

The dentist was friendly and reassuring

The dentist was friendly and reassuring which I find really helpful as I am nervous at the dentist.

Mrs Emma Parkin
9th November 2018

Very pleased with the service

Very pleased with the service I received.

Mr Phillip Broughton
9th November 2018

South Normanton Dental Practice

Very good this time. Your big problem is keeping to appointment times. I was seen early on this occasion but I usually have to wait anything up to half an hour after my appointment time. Once in the practitioners are very good.

Mr Philip Brownhill
9th November 2018

South Normanton Dental Practice replied on 9th November 2018:
Dear Mr Brownhill Thank you for your feedback. On occasions we do run behind, due to accommodating emergency patients when necessary. I am pleased that you were happy with your recent visit. Kind regards Practice Manager

Couldn't wish for better treatment

Excellent staff and service. Couldn't wish for better treatment. Five star.

Christopher Duarte
9th November 2018

South Normanton Dental Practice

Think the practice is great.

Anonymous
9th November 2018

Friendly, approachable, professional

All the staff are friendly and approachable but professional at all times. Waiting times are usually short.

Anonymous
9th November 2018

Seen very quickly

I have getting very anxious about state of my teeth lately but staff here were great and unlike previous dentists no-one made me feel worse. I was also seen very quickly.

Miss Lisa Pickerind
9th November 2018

The best dentist I've ever had

I think this is the best dentist I've ever had. I really like and trust Maria.

Mr Gary Naylor
9th November 2018

South Normanton Dental Practice

Relaxed, professional atmosphere.

Mrs Amanda Rowbotham
8th November 2018

Always feel at ease

Always feel at ease when visiting, even though I have a fear of dentists.

Mrs Annette Hartley
8th November 2018

Cannot fault them

Cannot fault them, especially Magdalena, her care and expertise is second to none.

Ms Sandra Hall
8th November 2018

Great advice on general dental care

Very friendly, efficient staff. Great advice on general dental care given to help in the future.

Mr Brendan Gannon
8th November 2018

Very polite and helpful

Very polite and helpful to all who work there.

Mr Dean Dudley
8th November 2018

Always very friendly and chatty

Always very friendly and chatty. Especially the Hygienist man.

Miss Paula Zikic
7th November 2018

Calm and organized practice

Very impressed by the calm and organized practice, makes you feel confident in the treatment you receive.

Mr Mathew Humphrey
7th November 2018

Amazing with my toddler

Always friendly staff, amazing with my toddler who I have to bring along, put me at ease and very professional.

Mrs Eleanor Ball
7th November 2018

Helpful, answered all my questions

Really good staff, didn't have to wait too long till I got seen by the dentist. The dentist was really helpful and answered all my questions.

Miss Lauren Adkin
7th November 2018

Very helpful

Friendly and very helpful.

Master Joshua Parker
6th November 2018

A very professional environment

Sorry to say I don't find going to the dentist my favourite thing to do, But I must say I find you all very friendly and. A very professional environment, thank you.

Mrs Linda Topham
6th November 2018

Very welcoming and professional

All the staff are very welcoming and professional.

Mr Andrew Hibbitt
6th November 2018

South Normanton Dental Practice

Friendly staff.

Mr Martin Key
6th November 2018

Very professional

Very professional from start to finish.

Mr Shane Staley
6th November 2018

South Normanton Dental Practice

All the staff are polite and professional but seeing the hygienist makes it worth the visit as he is a star

Mr Mark Soar
3rd November 2018

I was well looked after

I was well looked after and no messing just went straight to work.

Mrs Wendy Taylor
3rd November 2018

Good at what they do

Dentists and staff are very friendly and good at what they do.

Mr David Smith-Dziuba
3rd November 2018

Gentle and thoughtful throughout

Procedure was explained and the dentist was gentle and thoughtful throughout.

Mrs Christine Webb
3rd November 2018

South Normanton Dental Practice

I am very glad of this dental care practice.

Anonymous
3rd November 2018

Really polite

Really polite and professional.

Miss Joanne Wilkinson
2nd November 2018

Well done to all!

I have always found the service I've received to be most professional. In a clean, bright atmosphere. All the staff are extremely helpful, and take their time to help as best they can. Well done to all!

Mrs Christine Talbot
2nd November 2018

The dentist very nice

The dentist very nice telling me to look after gums so, I can keep the few teeth I have left, it was nice and friendly, and only waiting 5 mins to go in which was a bonus.

Anonymous
2nd November 2018

Very kind and supportive

Very kind and supportive as I had a bad experience at my last dentist now restored my confidence 10 out of 10.

Anonymous
2nd November 2018

Very happy with the treatment

Very happy with the treatment and very friendly staff.

Mr Mark Barnsley
2nd November 2018

Friendly staff

Friendly staff. I like the reminders they send out.

Miss Emma Porter
2nd November 2018

The hygienist was lovely

Jonathon the hygienist was lovely, really put you at ease, talked you through everything, asked if you're ok throughout.

Mrs Emma Stainton
2nd November 2018

Very professional and friendly

The experience I had from start to finish was very professional and friendly.

Mr Keith Bayliss
2nd November 2018

Pleasant, efficient

Pleasant, efficient service.

Miss Beverley Smith
1st November 2018

Great service

The dentist I saw was very helpful, asked advice and he explained that all was okay, had a filling done there and then reassured me when doing this, great service, apologized for being a bit late.

Mrs Janet Marshall
1st November 2018

Brilliant with my children

Myself and my family had an appointment with Carmen. Both Carmen and the lady working with her were amazing both very lovely and funny. They were brilliant with my children and my 3 year old has never shown a dentist her teeth until that day so a great result. She asked us all if we were ok or had any worries which I thought was really nice. Overall very impressed and would like to continue appointments with Carmen. Thank you.

Mrs Kelly McLaughlin
1st November 2018

South Normanton Dental Practice

The staff are always friendly and helpful.

Mr Robert Scicluna-Kerry
1st November 2018

Excellent

Service was excellent.

Mr Neil Presland
1st November 2018

Seen straight away, no anxious waiting

All staff was very friendly. Seen straight away, no anxious waiting.

Miss Charlotte Bullock
30th October 2018

Professional approach

Professional approach and I was made to feel at ease.

Mr Dean Whitmore
30th October 2018

Fantastic dentist

Fantastic dentist, he was very understanding of how nervous I was. Lots of helpful advice and made treatment a good experience.

Mr Kelvin Lees
30th October 2018

Dentist was very good

Dentist was very good and patient as I'm very nervous.

Mr Mark Beilby
30th October 2018

Always friendly and helpful

I've always been really nervous going to the dentist but Carmen always puts me at ease, the staff are always friendly and helpful.

Lorraine Suggit
29th October 2018

Explains everything

Friendly, professional and explains everything before doing anything.

Mrs Jayne Johnson
29th October 2018

Relaxed experience, lovely environment

Everyone friendly and helpful. A relaxed experience and lovely environment to visit.

Anonymous
28th October 2018

Emergency extraction

I got in to see a dentist on the same day I called for an emergency extraction. The dentist wasn't running too far behind so I was seen promptly and she had excellent bedside manner, doing her best to put me at ease as she could see how much pain I was in and how nervous I was.

Mrs Sylvia Brown
28th October 2018

Appointment on time, very nice dentist

Appointment on time, very nice dentist, gave advice and answered my questions.

Anonymous
28th October 2018

Very good treatment

Very good treatment from dentist and reception.

Mr Malcolm Marriott
28th October 2018

Always satisfied with my treatment

Would recommend Mr Zaro, always satisfied with his treatment.

Mrs Kay Fletcher
28th October 2018

Extremely excellent service

Normally short waiting times. Very friendly staff and extremely excellent service.

Mrs Claire Smalley
28th October 2018

Very efficient and friendly

Very efficient and friendly service.

Mr Andrew Holohan
28th October 2018

I am always satisfied

I am always satisfied, lovely staff and all dentists seen is spot on, very nice.

Mrs Marilyn Moss
28th October 2018

Everyone is professional, caring

I don't feel nervous and I have registered my husband with you. I always feel at ease and everyone is professional, caring too.

Mrs Carol Marriott
27th October 2018

So gentle

Friendly, efficient service, Carmen is lovely, so gentle and gives sufficient pain relief.

Ms Florence Christine Wood
27th October 2018

Brilliant dentist

I have always had a fear of dentists. I came to your practice a few years ago with severe toothache. The dentist was brilliant, made me feel comfortable and extracted my tooth without any problems. The dentist I see has given me confidence and is very professional. I wouldn't like to use any other practice.

Ms Julie Hollingworth
27th October 2018

The care and treatment I had was amazing

The care and treatment I had was amazing, both dentists who attended to me were wonderful and very kind, I could recommend them to anyone, thank you.

Mrs Gillian Greenway
27th October 2018

Always have good service

Always have good service, dentist is very good and knowledgeable, other staff are friendly, only downside is parking is not great but this does not put me off attending this practice.

Mrs Kerry Ackroyd
27th October 2018

Made to feel very comfortable

Very friendly professional staff. Made to feel very comfortable when having treatment.

Mr Andrew Hughes
27th October 2018

Excellent dental care

Excellent dental care and very professional staff. Also very efficient receptionists.

Mr Darron White
27th October 2018

Caring and considerate dentist

Good professional welcome when arrived. Great clear communication with dentist explaining the work being undertaken, caring and considerate. Thank you.

Mr Philip Chandler
27th October 2018

Polite and efficient dentist

No waiting, polite and efficient dentist. Do recommend.

Mrs Elizabeth Elliott
26th October 2018

Professional dental treatment

Very pleasant and friendly staff, with professional dental treatment.

MR Gareth Brammer
26th October 2018

Excellent care

Excellent care by both the dentist and the hygienist.

Mrs Alison Walker
26th October 2018

Very pleased with service

Very pleased with service. Thanks for prompt appointment.

Anonymous
26th October 2018

Excellent hygienist

Friendly staff. Excellent hygienist and made a really good job on my teeth.

Anonymous
26th October 2018

Everything was good

Everything was good, I saw Maria who I like very much.

Mrs Andrea Tomlinson
26th October 2018

The best dentist I have ever seen

Everyone hates going to the dentist, but this dentist puts you at ease as soon as you walk through the door, especially my dentist Maria she is the best dentist I have ever seen.

Mr Michael Ellis
26th October 2018

Puts you at ease

I'm a very nervous person, I came to see Maria, she puts you at ease, she's lovely.

Mrs Samantha Coope
26th October 2018

Reassuring dentist

Went as I expected it. Don't like coming but was put at ease by the dentist reassuring me throughout the treatment.

Mrs Della Allcock
26th October 2018

Extremely happy with our dentist

We are extremely happy with our dentist, Maria, and have already recommended you to friends

Mr Graham Bostock
26th October 2018

South Normanton Dental Practice

Friendly. Helpful. Efficient

Mr David Brown
26th October 2018

South Normanton Dental Practice

It was quick with no suggestion of any unnecessary work to be carried out except for a quick clean which she did there and then.

Mr Lee Hutchinson
26th October 2018

South Normanton Dental Practice

Looked after very well.

Ms Glenda Wright
26th October 2018

I have been completely happy

Since registering with you, I have been completely happy with all the staff. From receptionists, to the hygienists and dentists. Plus being reminded about appointments. All very courteous and efficient. Thank you.

Mr Colin Ashmore
26th October 2018

The staff are all lovely

The staff are all lovely, friendly and efficient, my dentist is really nice, kind and professional and she never hurts you at all.

Mrs Suzanne Guest
25th October 2018

Friendly and professional

Friendly and professional. Nothing I would change.

Mr Matthew Way
25th October 2018

South Normanton Dental Practice

My tooth ache was resolved within 2 treatments, very happy.

Mrs Suzanne Lounds
25th October 2018

Always made to feel comfortable

As soon as you walk in you are always been made comfortable. And the coming to get you for the hygienist or dentist appointment is always reassuring.

Mrs Alison Harries
25th October 2018

Very patient and supportive

Well nervous of needles and was in for an extraction. My dentist was very patient and supportive for me and put me totally at ease. Everything went well. Still nervous of needles though.

Mrs Tracy Kirby
25th October 2018

Good advice

Friendly practice and good advice.

Mr Michael Guest
25th October 2018

Friendly, helpful

Friendly, helpful and at ease.

Miss Adele Severn
25th October 2018

Really kind and understanding

I am scared of going to the dentist but Shyaam Vallabh was really kind and understanding. He explained clearly what was going on and why. Thank you.

Mrs Zoe Nye
25th October 2018

Ten out of ten

I have never liked going to a Dentist since I was 11 years old. But now 60 yrs later, I have found a wonderful lady Dentist who seems to listen and understands the way I feel. All the staff are very pleasant and polite. I do not mind going there. Thanks Genesis Dental Practice. 10/10.

Mr Edward Martin
25th October 2018

Great, caring and helpful

Great, caring and helpful staff.

Miss Jade Pippa Revill-Ross
25th October 2018

Gentle but effective

Explain treatment clearly. Gentle but effective.

Mrs Claire Rhodes
25th October 2018

Polite, efficient

Polite and efficient service.

Mr David Williams
25th October 2018

Welcoming, puts you at ease

Welcoming and puts you at ease even though I'm nervous.

Mrs Denise Stanley
25th October 2018

Professional and good service

Professional and good service. Approachable staff.

Mrs Lynne Hill
25th October 2018

Great work, great time keeping

Very friendly, always willing to help. Great work, great time keeping, I've all ready sent my partner and parents there.

Mr Adam Orme
20th October 2018

South Normanton Dental Practice

Friendly staff.

Anonymous
20th October 2018

A good experience

Premises clean and tidy. Reception personnel welcoming, professional but friendly. Dentist as receptionist. Clearly informed me of what was happening. All in all as good an experience as one can have when visiting the dentist.

Anonymous
20th October 2018

Quick and efficient

Quick and efficient service.

Mrs Diane Partlow
20th October 2018

Helpful and efficient

All very helpful and efficient.

Mr Neil Ross
20th October 2018

Professional yet friendly

Carmen was very professional but at the same time friendly.

Mrs Sheila Clarke
20th October 2018

Confidence in visiting the dentist.

Being a very nervous patient, I was very pleased at how everyone put me at ease. I now have confidence in visiting the dentist.

Mrs Amanda Shaw
19th October 2018

Fantastic with my phobia

I'm terrified of dentists and the two ladies that I see have been fantastic with my phobia and with dealing with my teeth, due to this kind of help I am gradually losing my phobia. I would highly recommend this Dental Practice.

Ms Ann Moffett
19th October 2018

The dentist explained everything

The dentist explained everything she was going to do and the dentist and dental nurse were very good.

Mrs Karen White
19th October 2018

Professional and caring service

Always received professional and caring service on every visit.

Mrs Sandra Burgess
19th October 2018

Very good service

Very good service. I had two fillings and a removal of a tooth, was explained what could happen in the removal of the tooth, explained by the dentist through the procedure what was happening which put me at ease. I was given the right amount of dumbness to extract the tooth. Very good service, dentist (Marie) and the team, very happy, thanks.

Mr Timothy Shepherd
19th October 2018

Very happy with the results

Had a scale and polish with John, he was very friendly, and informative. Gave me some great advice and made me feel at ease during the process. Very happy with the results. Many thanks.

Mrs Charlotte Corrigan
19th October 2018

Excellent service

Excellent service yet again.

Mr Farley Brooks
19th October 2018

Good relaxing atmosphere

Good relaxing atmosphere on arrival and excellent service by all the staff.

Mr Keith Jackson
19th October 2018

I feel more at ease

I am scared of dentist but the dentist always reassures me, feel more at ease.

Anonymous
18th October 2018

South Normanton Dental Practice

Very clean and professional.

Mr Andrew Gilbert
18th October 2018

Thank you all!

My daughters and I have just had our second visit to Carmen. As with the first time, Carmen was very gentle, patient with the 5 of us and kind in her manner. Lauren was also wonderful with my 8yr old who asked if her check up will hurt (She is autistic and forgets what the dentist is about with 6 months time between). Lauren explained they'll just count her teeth and make sure they're clean, my daughter smiled and was put at ease. There was smiles and friendliness from the second the door was opened to the moment I closed it behind us. Receptionist Emma is also lovely and wasn't at all bothered by all 5 of us booking in at once. Thank you all!

Mrs Katharine Woolley
18th October 2018

All staff are pleasant and helpful

All staff are pleasant and helpful and I have never had an issue with the surgery or staff.

Miss Katie Parkin
18th October 2018

Friendly and efficient

Friendly and efficient staff.

Mrs Andrea Barraclough
18th October 2018

Pleasant and friendly

Pleasant and friendly. Staff very professional.

Mr David Leneve'Roff
16th October 2018

South Normanton Dental Practice

Friendly staff and a painless operation.

Mr Kulraj Johal
16th October 2018

A very happy patient

Really friendly receptionist. Dentist explained everything she was doing and made me feel very at ease. No pain so a very happy patient.

Mrs Sharon Browett
15th October 2018

Make you feel really welcome and at ease

Great staff that make you feel really welcome and at ease. Nice and clean and friendly reception area.

Mr Darren Kerry
15th October 2018

Very good and gently done

As I was worried about treatment it all went well, very good and gently done, first time I've found a good dentist, well done.

Mrs Geraldine Large
15th October 2018

My dentist was thorough

My dentist was thorough, I didn't have to wait long to see him. Very nice man.

Mrs Christine Hurt
15th October 2018

Very polite and very helpful

All staff are very polite and very helpful and they explain everything they are going to do.

Mr Tony Diver
15th October 2018

Very pleased

Everything went well and very professionally, very pleased.

Mrs Kathleen Brown
12th October 2018

Really happy with the dentist

Really happy with the dentist, got me in at short notice, let me know at all times what was happening and going to happen.

Miss Chantelle McIntosh
12th October 2018

Efficient, competent

Efficient reception staff and competent dental staff.

Mrs Audrey Firman
12th October 2018

South Normanton Dental Practice

Very good and nice people.

Mr Andrew Kettell
12th October 2018

Very pleasant and helpful

Everyone very pleasant and helpful, always able to get an appointment if emergency treatment necessary.

Mrs Margaret Revill
12th October 2018

South Normanton Dental Practice

Quick, everything explained.

Mr Daniel Wright
12th October 2018

Very helpful and polite

Very helpful and polite staff.

Mr Robert Calladine
11th October 2018

Friendly reception staff

Friendly reception staff and the dentist made me feel at ease as I'm very nervous going to the dentist.

Mrs Angela Stewart
11th October 2018

Very happy with our experience

Absolutely lovely lady on reception and my dentist was very informative, patient with my son and made genuine effort to make us feel comfortable and happy with our time there. Overall, very happy with our experience.

Mrs Stacey Weightman
11th October 2018

Friendly and professional

Very friendly and professional service.

Mr Michael Frost
11th October 2018

Precise, pain free appointment

The appointment was on time, very precise and a very good finish for a front tooth filling. The dentist was gentle and it was without pain and discomfort.

Mrs Christine Buxton
11th October 2018

Great with my two year old

Dentist was great with my two year old daughter, would definitely recommend.

Mrs Rebecca Needham
11th October 2018

Friendly, professional and very thorough

I highly recommend this dental practice. They are friendly, professional and very thorough. Perfect

Mr Alan Steven Busuttil
11th October 2018

South Normanton Dental Practice

Being a person that has always had a dread of going to the dentist I can say that staff have always been friendly and put me at ease so it makes it a lot less stressful.

Anonymous
11th October 2018

Prompt, efficient

Prompt and efficient.

Mrs Beryl Olga Williamson
10th October 2018

Always good

Always good with Magdelianer.

Mr Allan Cunningham
10th October 2018

Really friendly staff

Really friendly staff and happy to help out as much as possible.

Mr David Moss
10th October 2018

Takes time to check you are comfortable

I found my dentist was very hands on, explains everything he is doing, takes time to check you are comfortable and ok to carry on with your treatment, thank you.

Mrs Christine Webster
10th October 2018

My dentist was very good

Had a few problems but my dentist was very good, kept me calm and sorted the problem.

Mrs Sarah Wortley
10th October 2018

Fantastic

Fantastic. Elisa put me at ease while having treatment as I am a nervous patient.

Miss Sarah Forster
10th October 2018

South Normanton Dental Practice

I started going to South Normanton Dental Practice about two yrs ago and was very nervous but they soon put me at ease and are very friendly.

Mr Nigel Taylor
10th October 2018

Top marks go to South Normanton Dental Practice

Top marks go to South Normanton Dental Practice. Great service and treatment....and at a reasonable price. Friendly staff, prompt service, and a relaxed, professional atmosphere. The practice is clean and modern.... everything that a customer would expect. When entering the reception, the first impressions are perfect....no overwhelming smells of a typical dentist, and no off putting noises of the dreaded drills! Can't recommend highly enough.... 10 outof 10. Special thanks to Maria , my dentist, she's great. I've previously had dealings with a private practice which was over-rated and over priced. Ican honestly say that South Normanton delivers! Keep it going..and thanx

Mr Kevin Rodgers
10th October 2018

South Normanton Dental Practice

Good, friendly service.

Mrs Judith Smith
9th October 2018

Made me very welcome

Everyone was very friendly and made me very welcome. I was seen at my appointment time and my dentist gave me a good examination and explained all options for me to consider for further treatment.

Ms Mollie Buck
9th October 2018

Nice friendly staff

Nice friendly staff.

Mrs Clare Warriner
9th October 2018

Brilliant practice

Reception staff very friendly and efficient. I was a bit worried by how busy reception was as I thought they might be running late but no, running really smoothly. Dentist friendly and helpful, explaining what they were doing and giving great advice. Brilliant practice.

Mr Leon Sloman
9th October 2018

Extremely good care

Extremely good care and Akita was very gentle and professional.

Mr Stephen Bott
9th October 2018

Always satisfied with the service

I'm always satisfied with the service I get from Genesis Dental.

Mr Alan Patilla
9th October 2018

First class and highly recommended

I have attended many dentist surgery's in my time and none of which were so friendly, gentle and so informative as the staff in this practice. First impressions were overwhelming and they certainly make you feel at ease, because let's face it there aren't many people that like going to the dentist and I am one of them people. But I almost enjoyed attending this surgery. First class and highly recommended.

Mr Douglas Gray
5th October 2018

Helped me over my fear

Staff are always friendly and our dentist Maria Fernandez has helped me over my fear and is very patient.

Mrs Karin Mark
5th October 2018

Great manner and good advice

Very impressed with Carmen. Great manner and good advice. Thanks.

Anonymous
5th October 2018

Great service

Great service, always make an unpleasant task as pleasant as possible.

Mrs Karen Boyall
5th October 2018

Very satisfied with work

Very satisfied with work that's done on my teeth.

Mr Ivan Flett
5th October 2018

The best dentist I have had

Carmen is the best dentist I have had since I was a child. Always makes you feel at ease and very reassuring. Finally not worried about going to the dentist.

Mrs Charlotte Wagstaff
5th October 2018

Friendly staff on reception

Friendly staff on reception and nurses, didn't have to wait too long.

Mrs Linda Horner
5th October 2018

Prompt appointments

Good service, friendly hygienist, prompt appointments.

Mrs Kerry Lambe
4th October 2018

Very good and friendly service

The dental practice and dentist are very good and friendly service.

Mr Geoffrey Russell
4th October 2018

Very pleasant

Very pleasant, nice staff and very professional.

Mr Simon Froggatt
4th October 2018

South Normanton Dental Practice

I used to recommend this practice but since I had Magdala as my dentist I can not recommend as she is rude and only spends seconds on my teeth before referring to hygienist who is brilliant but in next band of charges and I think the dentist should be giving scale and polish as part of payment.

Mrs Valerie Jones
4th October 2018

South Normanton Dental Practice replied on 4th October 2018:
Thank you for your feedback on our services. On checking your dental records, the treatment that you require is not as simple as a scale and polish. At an examination, any pocket charts over 2 indicate a patient may need specialist treatment with our hygienist, and the NHS depict that this treatment comes under the Band 2 charge. The simple scale and polish that is included in Band 1 would not be nearly sufficient for anyone with these scores. You are more than welcome to change your dentist and see another of our GDPs. If you ask reception, then they can book you in with the dentist of your choice. If you wish to discuss your treatment further, then please contact the Practice Manager.

Emergency appointment

I phone the same morning for an emergency appointment, got seen 5 minutes after my appointment time, tooth sorted, thank you.

Mr Colin Wright
4th October 2018

Genesis Dental

Had to wait 30 minutes for the appointment and the waiting room had a couple of patients in. All went in before me to see another dentist.

Mrs Alison Sowerby
3rd October 2018

South Normanton Dental Practice replied on 3rd October 2018:
Thank you for taking time to offer your feedback on our services. Here at Genesis dental care, we aim to learn and improve from all feedback given. On checking your dental records, I can see that your appointment was booked for 11.00am and that we did not take you into surgery until 11.29 am. Unfortunately that morning, we had had a treatment that took slightly longer than originally anticipated, which can happen from time to time. I have spoken with my reception team and implored that they must let patients know when the dentist is running behind, so to avoid any unnecessary waiting in future. Would you kindly accept my apologies for your wait.

South Normanton Dental Practice

I am 8 months pregnant and was sat waiting for half an hour with my 2 year old as the dentist was running late. This was not ideal, both me and my son was hot and flustered by the time we saw the dentist. Organisation and time keeping of the appointments may need looking into.

Miss Jessica Morley
3rd October 2018

South Normanton Dental Practice replied on 3rd October 2018:
Thank you for taking time to offer your feedback on our services. Here at Genesis dental care, we aim to learn and improve from all feedback given. On checking your dental records, I can see that your appointment was booked for 11.40am and that we did not take you into surgery until 11.57 am. Unfortunately that morning, we had had a treatment that took slightly longer than originally anticipated, which can happen from time to time. I have spoken with my reception team and implored that they must let patients know when the dentist is running behind, so to avoid any unnecessary waiting in future. Would you kindly accept my apologies for your wait.

Top notch

Good pleasant and professional service. Top notch.

Mrs Tracy Brooke
2nd October 2018

Really good team

All the staff are excellent, really good team.

Mrs Christine Hillyer
2nd October 2018

Relaxed and comfortable

Excellent treatment, friendly and helpful. For someone that is frightened beyond belief of the dentists they make you feel relaxed and comfortable, many thanks.

Mr Steven Sly
2nd October 2018

Great with my little boy

It was my little boys first time at the dentist and the staff were great with him.

Mrs Emma Whetton
2nd October 2018

South Normanton Dental Practice

Polite receptionists always acknowledges you on arrival even if they are talking amongst themselves or attending to others. The dentist herself has been quite professional and friendly explaining the procedures before hand and making sure you ok at the end.

Miss Sophia Stocks
2nd October 2018

Makes you feel comfortable and at ease

Lovely friendly service. Makes you feel comfortable and at ease.

Mrs Joanne Phelps
30th September 2018

My treatment went very well

My experience yesterday was the best, also the lady who my son saw was so good with him, really put him at rest and he's only 5 year old, the dentist I saw was also very friendly and was very good and my treatment went very well.

Mrs Michelle Bamford
30th September 2018

They saw me quickly

They saw me quickly and were very friendly. The dentist offered some helpful tips I hadn't heard of before.

Anonymous
30th September 2018

Good treatment

Very good and friendly service. Good treatment.

Anonymous
30th September 2018

Very satisfied

Very satisfied with the whole encounter.

Mrs Maureen Wells
30th September 2018

Happy with the service

Happy with the service, waiting time was very short and staff very helpful and pleasant.

Mr Tony Cawthorne
30th September 2018

Extraction

At first I was disappointed that I would have to wait about six weeks for the extraction as I was in pain but a cancellation came the next day.

Mr Roland Rodgers
29th September 2018

South Normanton Dental Practice replied on 28th September 2018:
Dear Sir Thank you for your feedback. I can totally understand your disappointment at the length of the waiting time. Due to being a busy NHS practice and recent annual leave, the appointments have become slightly lengthy. I am so pleased that we were able to get you in sooner and sort out your problem. Kind regards Lindsey (Practice Manager)

South Normanton Dental Practice

Efficient and welcoming.

Mr Nicholas Green
29th September 2018

Fantastic experience

Fantastic experience will definitely be going back, the ladies I saw were just amazing with me, best dentist practice I have been to in long time, very welcoming and polite.

Miss Rachele Cook
29th September 2018

South Normanton Dental Practice

Quality of treatment is very good.

Mr Christopher James Parr
29th September 2018

Best dentist I've ever been too

Always happy, welcoming staff, don't have any bad words to say, it's the best dentist I've ever been too and it's on my doorstep...bonus, keep it up.

Mr Duncan Powell
29th September 2018

Kind, friendly service

Kind, friendly service all round.

Mr Paul John Turner
29th September 2018

The dentist I see is very nice

The dentist I see is very nice as I don't like dentist anyway.

Mrs Tracey Poole
29th September 2018

Excellent service

Friendly and excellent service and staff.

Miss Annie Philips
29th September 2018

Really approachable and friendly

Really approachable and friendly, explained everything that she was going to do.

Anonymous
28th September 2018

Very good dentist

If i have any questions to ask, always given an honest answer, also very good dentist.

Mr Gerald Davies
28th September 2018

South Normanton Dental Practice

I feel so comfortable when I'm there, I'm not nervous like I used to be.

Mrs Victoria Staniland
28th September 2018

Efficient and painless

Quick, efficient and painless.

Mr Barry Rylatt
28th September 2018

Good treatment

Good treatment and polite and helpful staff.

Anonymous
28th September 2018

A good dentist

I liked Glynn, he was a good dentist who listened to his patients and was gentle. You need more like him.

Miss Christina Barson
28th September 2018

Always happy with the work done

Friendly staff and always happy with the work done.

Mrs Elena Grecu
28th September 2018

My appointment is always on time

My appointment is always on time. I was put at ease through out my treatment. Which wasn't painful at all. Reception staff all friendly too.

Mrs Ruth Moakes
28th September 2018

Best dentist I have been to

I have really bad anxiety with any dentist.but Maria really helps calm me down before my treatment. Best dentist I have been to.

Miss Karen Yeomans
26th September 2018

Very good dentistry

Recommended because of the care given, very good dentistry and the patients well being.

Anonymous
26th September 2018

Recommended to friends and family

Very satisfied, friendly staff, felt at ease, already recommended to friends and family.

Mr Stephen Aldred
26th September 2018

Pleased with the service

Pleased with the service I received thanks.

Mr Henry Wilkinson
26th September 2018

Encouraging dentist.

Nice, encouraging dentist.

Mr Nicholas Fynn
26th September 2018

Prompt service

Prompt service. All staff friendly.

Miss Nikki Ross
26th September 2018

Very kind and caring

After spending years being completely terrified of the dentist and needing work done I made an appointment and had my first check up with Alyssa. She put me at ease straightaway, she was very kind and caring and explained the procedures I would need in great detail. When receiving treatment she was exactly the same, I have never left the dentist with a smile on my face before. I can't thank Alyssa enough for making the whole experience an extremely positive one and it's amazing to have the confidence to smile properly again after all her hard work. Thank you.

Anonymous
26th September 2018

South Normanton Dental Practice

I had a text reminder that our appointments (I had mine and my two children) were at 11:05am. We didn't get seen until 11:45am by which point my son (23months) had fallen asleep in my arms and no one had actually asked whether I'd been seen/were ok until after 25 minutes I went to the reception desk and mentioned. The dentist was apologetic and very VERY informative and helpful however due to that and the fact that now the car park is staff only it wasn't the best experience and this was after my last appointments for us all getting cancelled two weeks before it was due - I had booked it 6 months ago.

Mrs Shelly Jenner - Dyer
26th September 2018

South Normanton Dental Practice replied on 25th September 2018:
Thank you for your feedback. On checking your records, it appears that you had a SMS text reminder for your family appointments, which stated the start of the family appointment was 11.15am. Unfortunately the dentist was running behind by 30 minutes, and we did not take you in until 11.44am, of which I can only apologise. The car park has always been a staff only car park, of which it states on our NHS choices web site, however we have allowed patients to park in there if there are spaces after all the staff have arrived.

Friendly and helpful

Friendly and helpful as always.

Mrs Mary Hale
26th September 2018

A massive thank you and well done

This dental practice is the best I've ever been to by far. It's easy to get to, the reception staff are friendly and helpful and the dental nurse who I usually see is fantastic!!! I hate visiting the dentist but she always makes me feel relaxed and she explains everything if I ask questions, she's great. I visited on Friday and she was professional and reassuring, as always. I now bring my son to this practice and he wouldn't go anywhere else now either. A massive thank you and well done to all the Genesis Dental Practice staff.

Miss Debbie Jerrom
26th September 2018

South Normanton Dental Practice

Very friendly and put you at ease.

Mrs Kathleen Freeman
26th September 2018

First class service

First class service received. Many thanks.

Mrs Bernadette Harvey
25th September 2018

Very calm, gave good advice

Surgery looked smarter and cleaner. Waiting area also looks cleaner. The time we had to wait was shorter and the dentist and his assistant where very calm gave good advice made you feel comfortable. The receptionists where very friendly and helpful too.

Mrs June Houlding
25th September 2018

Everything was explained to me

Everyone was friendly from the minute I walked in to the minute I left. I didn't have to sit waiting past my appointment time and everything was explained to me whilst I was with the dentist.

Anonymous
25th September 2018

Treated with respect and a smile

It's always pleasant to go to the dentist when you are treated with respect and a smile.

Anonymous
25th September 2018

I would highly recommend this dentist

Lovely dentist and lovely staff, I would highly recommend this dentist and dental practice.

Mrs Rachael Mole
25th September 2018

Polite, kind and good time keeping

Lovely dentist, really polite and kind and good time keeping.

Mrs Lynn Weightman
25th September 2018

Very polite and informative

In the reception a queue formed, but extra staff quickly came to assist. Was seen by the dentist only a few minutes late, and both the dentist and nurse were very polite and informative.

Mr Michael Allen
25th September 2018

Exceptional in their work

Always had a fantastic service. We've used Beatrix Sanchez for years, as my son is Autistic, she's been amazing and managed to relax him enough to continue his visits. Several others at different practices have failed prior to her. Maria has also been excellent both times in Beatrix absence. They are both completely exceptional in their work and interpersonal skills and make a difference in our lives, others could learn a lot from them. Thank you, they are to be commended.

Mrs Marie Martin
23rd September 2018

I am very satisfied

I am very satisfied with the service!

Mr Ben Stace
22nd September 2018

I would definitely recommend them

I am not the bravest of patients and both ladies tried to relax me by talking about different things, the anesthetic was taking a while to work before the pain would go away, there was lots of patience needed with me in stopping and reassuring me of what's happening in my mouth. Over all I am very happy with the work I've had done and would definitely recommend.

Mrs Lucy Gascoyne
22nd September 2018

Professional service with friendly staff

Professional service with friendly staff. Would recommend.

Anonymous
22nd September 2018

Great team

Really friendly and as a spot opened they got me sorted all at once, great team, especially your hygienist, great guy.

Mr Peter Harrison
22nd September 2018

Well looked after

Felt relaxed and well looked after.

Mrs Julie Grainger
22nd September 2018

Quick friendly service

Quick friendly service, pleasant surroundings. Friendly dentist.

Mrs Evette Robinson
22nd September 2018

Great service, dentist was very good

Great service, dentist was very good. Gave me numbing gel before injections which no other dentist I've been to has done. Injection is the worst part for me so Carmen made me straight at ease. Process was quick and tooth came out in one piece and very swiftly. Very good service!

Jaqueline Jones
22nd September 2018

Excellent treatments

All the treatments I have received ie from routine examinations to general and small cosmetic treatments have been excellent.

Anonymous
22nd September 2018

Appointment time spot on

Staff friendly and dentist puts you at ease, appointment time spot on.

Anonymous
21st September 2018

Appointment was on time

Appointment was on time, Dentist welcoming and friendly.

Mrs Anita James
21st September 2018

A likable experience

Very pleasant staff. For a dentist's surgery it's a likable experience.

Anonymous
21st September 2018

South Normanton Dental Practice

Friendly staff, love how clean and hygienic it is.

Mrs Linda Barnes
21st September 2018

I leave feeling really good and confident

I'm very nervous but Jon the hygienist puts me at great ease and I leave feeling really good and confident.

Mrs Susan Hebblethwaite
21st September 2018

Nice bright, clean environment

Excellent staff; friendly and efficient. Nice bright, clean environment. Makes a dental appointment as pleasant and stress free as possible.

Mr Lloyd Saich
21st September 2018

Very good, patient and friendly dentist

Very good, patient and friendly dentist, tells me what he is doing, treats like an ordinary person.

Mr Jack Palmer
21st September 2018

Excellent service

Excellent service and very happy with my dentist, she explains everything in detail and makes me feel at ease.

Mrs Zara Buxton
21st September 2018

An excellent dentist

A very good friendly, professional team. Suhael Zaro is an excellent dentist.

Ms Ruth Chamberlain
20th September 2018

Seen on time

Seen on time. Dental work carried quickly and to my satisfaction.

Anonymous
20th September 2018

The staff are so understanding

I am nervous due to past experience. I was put at ease immediately and the staff are so understanding.

Anonymous
20th September 2018

Very pleased with the practice

Very pleased with the practice especially as I informed them I was running late and they accommodated for this so I didn't have to rearrange my treatment.

Mr Mark Evans
20th September 2018

Good experience

Good experience for someone who is nervous and not good at going to the dentist.

Mrs Yvette Beadsworth
20th September 2018

Understanding of my nerves

Dentist always pleasant. Hygienist more than helpful and understanding of my nerves.

Anonymous
20th September 2018

I can highly recommend them

I always find the staff and the dentists at Genesis very professional and friendly whenever I have to visit, I can highly recommend them.

Mrs Annette Jones
20th September 2018

The dentist was very gentle

The dentist who I see was very gentle and I would recommend her to anyone.

Mrs Beverley Chapman
20th September 2018

Friendly dental surgery with great service

Friendly dental surgery with great service! Probably the best NHS I have been to.

Mr Martin Smithurst
20th September 2018

Courteous, polite and efficient

Previous experiences indicate sometimes one has to wait past appointment times, however all staff are courteous, polite and efficient.

Anonymous
19th September 2018

All in all a really good service

Generally a really good service, lovely staff and a nice clean and tidy waiting area. I changed to this dentist from a private one in Southwell just because it is nearer to work and more convenient for appointments. The service and quality of care is just as good and that can not be said for all Nhs dentists believe me....all in all a really good service.

Mrs Karyn Darby
19th September 2018

South Normanton Dental Practice

Appointment cancelled twice, which was inconvenient.

Mr Thomas Land
19th September 2018

All our family use the practice

Friendly professional welcome - nice waiting area - Sohail and his nurse were excellent as always - all our family use the practice and I wouldn't hesitate to recommend you to anyone.

Mr Stephen Jones
19th September 2018

I was very satisfied

I was very satisfied with the staff and I would recommend all of my family and friend to your dentist

Anonymous
19th September 2018

South Normanton Dental Practice

Friendly service, helpful.

Mr Hayden Walker
19th September 2018

Very happy with treatment

Very happy with treatment I received thank you.

Mrs Samantha Gibson
19th September 2018

Very pleased with treatment

Very pleased with treatment, thanks.

Mr Victor Stanley
19th September 2018

Good care, polite, friendly

Good care, polite, friendly people.

Anonymous
19th September 2018

Very friendly atmosphere

Friendly staff and very friendly atmosphere.

Anonymous
19th September 2018

Excellent staff and service

Again excellent staff and service.

Mr Farley Brooks
18th September 2018

South Normanton Dental Practice

The staff were all very friendly and professional. As a very worried patient they set me at ease. The dentist especially, answering all my questions and fully explaining my treatment.

Mrs Lydia Gray
18th September 2018

Wouldn't go anywhere else

Very good. Wouldn't go anywhere else.

Mr Richard Roberts
18th September 2018

Professional and friendly service

Professional and friendly service. No problems to date

Miss Marie Perrygrove
18th September 2018

A job well done

Quick and painless, a job well done.

Mr Tim Hill
18th September 2018

Good treatment

I have no problems with your treatment, it was good for me.

Mr Keith Mason
18th September 2018

Very helpful, friendly and reassuring

Seen on time. Dentist and nurse very helpful, friendly and reassuring. Very happy.

Anonymous
18th September 2018

Thorough examination

Just a normal check up with a thorough examination.

Anonymous
18th September 2018

Prompt attention, expert treatment

Prompt attention, expert treatment.

Mr Terry Ball
18th September 2018

Dealt with my emergency

Dealt with my emergency with no delay.

Mr Ian Cockayne
18th September 2018

Total confidence in the dentist

Magda always puts me at my ease and I have total confidence in her skills and recommendations. Her assistant was very pleasant.

Mrs Karen Hempsall
18th September 2018

Made me feel at ease on every visit

I have always been petrified of the dentist but Magdalena has made me feel at ease on every visit and it is the first time in many years that I have kept up regular 6 monthly check ups.

Mrs Karen Gammon
18th September 2018

The service is really fantastic

Every time I needed an emergency appointment, they were able to fit me in either the same day or next day. The service is really fantastic. Thank you so much.

Mrs Margaret Smith
7th September 2018

Would recommend

Seen on time and all staff were pleasant. Would recommend.

Anonymous
7th September 2018

Very nice, gentle

Well I had tooth out so was terrified, but the dentist was very nice and very gentle with me knowing this.

Mrs Susan Harvey
7th September 2018

I have felt well looked after

I needed advice and help and was given an appointment for the following day. Since joining the practice I have felt looked after well. The staff are pleasant and the practice is very clean and comfortable.

Ms Ruby Gdynia
7th September 2018

Very good dental practice

Very good dental practice offering excellent care.

Anonymous
7th September 2018

Reasonable price

Excellent friendly staff and reasonable price results are good too

Mr Craig Warwick
7th September 2018

Incredibly gentle and patient

Fabulous experience. Managed to get an appointment with my regular dentist for the same day. As always, Dr Zaro was incredibly gentle and patient.

Miss Lyndsay James
6th September 2018

Understanding, patient

Understanding, helpful and patient.

Mrs Janet Dudley
6th September 2018

A positive experience

Lovely staff, the hygienist put me at ease and made the experience positive.

Mrs Fiona Hampson
6th September 2018

South Normanton Dental Practice

Very good service. Friendly staff.

Mr Stephen Hobbs
6th September 2018

Helpful, friendly and thorough

Receptionists very helpful and friendly. Dentist and Hygienist very thorough.

Mrs Pamela Jordan
6th September 2018

Everyone is always very pleasant

Everyone is always very pleasant. The dentist is really nice, put me at ease and explained the x-rays she took.

Mrs Theresa Sanders
4th September 2018

South Normanton Dental Practice

Punctual appointment, friendly dentist.

Mrs Linda Tryner
4th September 2018

I enjoyed the process

Dentist, assistant and reception staff were fantastic. I am scared of dentists but enjoyed the process.

Mr Gareth Eames
3rd September 2018

Listens to their patients

Quick with timing of appointments. Takes all requests into consideration. Listens to their patients.

Anonymous
2nd September 2018

Useful text reminder

I find the reminder text very useful and the staff kind and helpful. I think I've seen a different dentist everything I've been (which isn't often ) bute ach one has been very good and made me feel less apprehensive.

Miss Dena King
2nd September 2018

Very helpful staff, friendly reception

Very helpful staff, friendly reception. Clean premises.

Mrs Aylish Rowan
25th August 2018

Very good service

Very little waiting time, efficient check as I was only in a matter of minutes (I must gave great teeth) and pleasant staff. Very good service.

Mr David Kinston
25th August 2018

Empathy for the patient

Good service delivered with an empathy for the patient. Always a bright cheerful environment from reception to treatment. Thanks.

Mr Keith Jackson
25th August 2018

Extraction

Had a tooth extracted, went very well and extremely professionally done.

Mr Brian Turner
25th August 2018

Always punctual

Always punctual and professional.

Mrs Joanne Teasdale
24th August 2018

No waiting

No waiting, called in just before my appointment time, quick inspection and no problems. I like the clock on the desk which was not there on my previous visit. Like the Text reminders.

Mrs Rachel Ann Smith
24th August 2018

Nice dentist, quick, efficient

Nice dentist, quick, efficient, no issues.

Miss Rhianna Kean
24th August 2018

Really pleased with the treatment

I was really pleased with the treatment I received.

Anonymous
24th August 2018

Excellent practice

Excellent practice. Very friendly, always put you at ease and regularly remind you of appointments. Maria Fernandez is the best dentist I have ever had!

Mr Stewart Chidley
24th August 2018

Kind and considerate

Kind and considerate. I have already recommended people to your dental practice.

Mrs Jacquelyn Miles
24th August 2018

Thank you for really good service

Staff really nice, very professional and puts you at ease when you're nervous, Thank you for really good service.

Mrs Christine Hillyer
24th August 2018

The dentists are excellent

My wife and I both come to Genesis dental practice and we have found it the best practice we have ever been to. Everyone working there is friendly and helpful and the dentists are excellent.

Mr Brian Hurst
24th August 2018

My children are made to feel comfortable

The practice has friendly staff and provides excellent service. Both my children are made to feel comfortable and the dentist takes time to talk to them about their treatment. This is especially helpful for my son who is autistic.

Miss Alison Vernon
23rd August 2018

Very happy with the care

I live in Chesterfield and I am more than happy to travel this far. The whole team are friendly and I've never had a bad experience here. I even persuaded my boyfriend to change dentists, and he is also very happy with the care and treatment he receives. Thank you.

Mrs Kelly Stanley
23rd August 2018

Quick appointment

Appointment itself was very quick which was good.

Anonymous
23rd August 2018

Pleasant staff, appointments on time

Very pleasant staff, appointments on time, very professional.

Mr John Flintstone
23rd August 2018

Always service with a smile

Always really pleasant and try to help where possible, quick at answering the phones and there is always service with a smile, definitely recommend this practice.

Miss Rikki Sadler
23rd August 2018

South Normanton Dental Practice

Swift and professional.

Anonymous
23rd August 2018

Friendly and professional

Friendly and professional staff.

Anonymous
23rd August 2018

Very approachable

Dentist is very friendly and efficient. The supporting staff are very approachable.

Anonymous
22nd August 2018

Very friendly and welcoming

The staff are always very friendly and welcoming especially for someone who is terrified of the dentist, this service certainly helps calm you down. Whilst having a check up/treatment the dentist is very informative about what is happening and gives advice to help maintain healthy teeth at the end.

Mrs Jenny Hodson
22nd August 2018

Short waiting time

Short waiting time. Nice staff members.

Mr Michael Duncan
22nd August 2018

Absolutely brilliant

Maria is absolutely brilliant. Very patient and charming. Reception always very helpful and polite.

Mrs Gillian Gleaden
22nd August 2018

Lovely dentist

Very friendly staff and lovely dentist.

Mrs Susan Crittenden
22nd August 2018

South Normanton Dental

Very pleasant experience.

Mr David Tomlinson
22nd August 2018

Great

The dentist and hygienist were great.

Mrs Yvonne Lammin
18th August 2018

South Normanton Dental Practice

I felt that the staff were very friendly as well as being very professional.

Mr Ralph Gill
18th August 2018

Approachable and efficient

Found all staff helpful, approachable and efficient. Dental staff very clear in explanations. Calm and purposeful but friendly too. Liked the email reminder a couple of weeks and text reminder couple of days ahead - very helpful.

Miss Ellen Saville
18th August 2018

Excellent staff

Very pleasant atmosphere, excellent staff.

Mr Lawrence Lunn
18th August 2018

Friendly staff

Friendly staff, quality service.

Miss Tracy Harrison
18th August 2018

Very quick, no waiting

Very quick, no waiting, very good service all round.

Charlie Gaynor
18th August 2018

Very impressed

Got me in for emergency appointment that afternoon, very impressed.

Miss Megan Brannan
17th August 2018

Everything thoroughly explained

Everything thoroughly explained and treatment carried out efficiently.

Mr David Linley
17th August 2018

A nice relaxed atmosphere

I have always received the very best attention and care, it also has a nice relaxed atmosphere .

Mrs Pat Butler
17th August 2018

Very considerate with care

Punctual, gentle with the treatment and very considerate with care.

Mrs Christine Buxton
17th August 2018

The care is excellent

Really accurate appointment time. Friendly staff and the care is excellent. Really good job, and speedy too! 10/10.

Mr Daniel Sherlock
16th August 2018

Really good experience

Really good experience, dentist was lovely.

Mrs Jayne Mallatratt
16th August 2018

Friendly staff, good treatment

Friendly staff, good treatment, clean environment.

Anonymous
15th August 2018

Pleased with the recent service

I was pleased with the recent service received and appreciated Carmens professionalism and treatment during my visit. I like the text messages which keep me informed.

Mr Andrew Cairns
15th August 2018

Made to feel at ease

Made to feel at ease while in the chair.

Mrs Alexandra Zainali-Tari
15th August 2018

Great service

Great service, staff are friendly and helpful, dentist is great, put you at ease.

Mr Dexter Bullock
15th August 2018

Really well looked after

Really well looked after on my visit there.

Miss Kimberley Wildsmith
15th August 2018

A pleasure to visit

Its always a pleasure to visit Carmen, I would recommend her to anyone.

Mrs Marlene Clarkson
15th August 2018

Seen promptly

Staff very pleasant. Seen promptly. The dentist and assistant were very pleasant and explained each procedure very clearly.

Mrs Christine Reddish
15th August 2018

South Normanton Dental Practice

On time and helpful.

Mr Ian Joynes
15th August 2018

Always very pleasant and helpful

Staff are always very pleasant and helpful, everything seems to run very smoothly and calmly which is essential when most people are petrified of the dentist not to mention the hygienist.

Mr Ian Douglas Priest
14th August 2018

Quick appointment

Got me an appointment very quick. The dentist I saw was very good.

Mrs Rosemary Burrows
14th August 2018

Great service, always well informed

Friendly staff. Great service and always well informed through every procedure.

Miss Jenna Chappelow
14th August 2018

I have recommended this practice to others

Very pleasant staff. Efficient. My particular dentist always takes time to ask about me generally and is always happy to discuss issues or minor dentistry that may need doing. I have recommended this practice to several work colleagues , who have now registered with Genesis. Thank you.

Mrs Jane Donegani
14th August 2018

Very gentle and puts me at ease

Everyone really polite and helpful, Carmel very gentle and puts me at ease.

Mrs Susan Green
14th August 2018

Excellent, very thorough and caring

Very happy with my treatment. Excellent, very thorough and caring. Thank you. Highly recommended.

Anonymous
11th August 2018

The dentist was lovely with the kids

The dentist was lovely with the kids made them at ease and was speaking to them prior to sitting down, my 3 year old actually enjoyed the experience.

Mrs Kirsty Rogers
10th August 2018

South Normanton Dental Practice

Quick and efficient.

Ms Rhonda Saunders
10th August 2018

Lovely staff

Lovely staff. Always friendly helpful and polite.

Miss Hayley Simms
10th August 2018

Always very reassuring

Always very reassuring and professional.

Anonymous
10th August 2018

South Normanton Dental Practice

The experience was ok. Magda Is a nice dentist, John the hygienist is always friendly. I didn't have to wait long for my appointments.

Anonymous
9th August 2018

Very good with the children

Lovely dentist, very good with the children. Very helpful and thorough.

Mrs Katie Hart
9th August 2018

Very satisfied with treatment

Very satisfied with treatment and explanations from my dentist.

Anonymous
7th August 2018

Professional, informative

The staff are polite, friendly and very efficient. My dentist is really professional, informative and never hurts me!

Mrs Valerie Lancashire
7th August 2018

Thank you for being very caring

The gentleman I saw yesterday was very precise about what I need to have done. Explained so I understood what might need to be done. He knew I was going on holiday this week and just to be on the safe side he made sure if the tooth did flair up and if it gave me a lot of pain he gave me antibiotics to take with me as a precaution. Thank you for being very caring.

Mrs Margaret Smith
7th August 2018

They are the best

I have had a morbid fear of the dentist for many years, so bad my teeth are ruined, until I came to South Normanton dental practice. The amazing treatment and care they give has got me to where I can go to the dentist on my own, they are the best.

Ms Jacquline Diane Hodge
7th August 2018

Great service

Very friendly staff and great service.

Mr Karl Quance
7th August 2018

Always kind

Always kind and puts your mind at ease.

Mrs Alexandra Poore
6th August 2018

Fantastic experience

My whole experience from from reception to the dentist was fantastic. Everything was great.

Mr Christopher Reville
6th August 2018

I would recommend to anyone

My experience coming to your dentist is one I would recommend to anyone, the girls on reception make you feel so welcome and my Dentist Elisa is so lovely.

Mrs Wendy McGee
6th August 2018

A pleasant experience

Always professional, staff are very courteous. Makes it a pleasant experience if that's possible.

Mr Miles Fiddes
5th August 2018

Excellent treatment

Treatment received was excellent.

Anonymous
5th August 2018

Very good at their job

All staff very nice and very good at their job, place is nice and clean.

Mr Geoffrey Moulton
5th August 2018

Helped with my fear

The dentist I see has helped with my fear of the dreaded dentists chair!! I am confident now than I have ever been and the work I have had done recently is super. The reception area is always nice and the staff I have met are always helpful and kind. Thank you.

Ms Karen Dover
5th August 2018

Pleasant experience

Good, pleasant experience.

Mr Paul Watson
3rd August 2018

Excellent work by all

Really friendly team, the receptionists are all lovely and Glynn my dentist is and his assistant. I took my 11 month old daughter with me to have a filling, I was very anxious anoint taking her as I didn't know how she would be for a long appointment but Glynn was great, I rocked her in the buggy for the whole appointment and Glynn worked around us! Excellent work by all!

Anonymous
3rd August 2018

Helpful and informative

Friendly. Helpful and informative.

Mrs Sarah Keenan
3rd August 2018

Care and attention

My appointment was on time and administered with care and attention.

Mr Christopher Chaplin
3rd August 2018

I feel like I have been cared for

Glynn has been a fabulous dentist, he takes time to listen and as I have very sensitive teeth he stops when the pain hits. I feel like I have been cared for at this practice. Thank you

Mrs Ruth Stone
2nd August 2018

Always been satisfied

Have used you for several years and I have always been satisfied with your service.

Mr Andrew Bailey
2nd August 2018

Very professional and efficient

They put me at ease, they were very professional and efficient.

Mrs Lisa Morton
2nd August 2018

Calming waiting area, lovely friendly staff

Calming waiting area, lovely friendly staff! I'm scared of dentists and Glynn has helped ease that fear, he is gentle explained everything! Unfortunately he is leaving so I am booked to see a new dentist, only hope she is as nice and gentle! All the staff seem relaxed and happy in their work place. Not on my doorstep this practice but I won't be looking for another more local to me.

Miss Carol Staniforth
2nd August 2018

Great dentist

Great dentist, made me feel comfortable.

Anonymous
1st August 2018

Puts you at ease and very thorough

I'm a nervous person when visiting the Dentist, but the one that I've been seeing the last year is Glynn a very nice dentist, careful, tells you everything that he's doing , Pleasant, Puts you at ease and very thorough.

Mrs Anne Marie Cabourn
1st August 2018

Best dentist in local area

Great family friendly dentist, best dentist in local area.

Mr Ian Grundy
1st August 2018

Excellent service

Excellent service and very efficient, made me feel at ease.

Anonymous
1st August 2018

Very helpful

Very helpful and gets things sorted out quickly.

Mrs Delia Barlow
31st July 2018

Very supportive, lovely practice

Always feel at ease with Magdalena, very supportive, lovely practice as well.

Mrs Lisa Hardy
31st July 2018

All the staff lovely

Efficient and friendly service. All the staff are lovely.

Anonymous
31st July 2018

Would recommend to friends and family

Friendly staff, didn't keep me waiting for too long. Would recommend to friends and family. Great service.

Mr Matthew Ager
31st July 2018

Good feedback from dentist

Good appointment, bang on time I went in. Good feedback from dentist.

Mr James Saint
31st July 2018

Excellent care

Excellent care and Dr Suhael Zaro is good at his job.

Miss Michaela Zupa
31st July 2018

Quick appointment

Got an unplanned appointment quickly, problem dealt with. All staff very friendly.

Mrs Brenda Green
31st July 2018

Very friendly staff

Very friendly staff, usually punctual.

Mrs Susan Rhodes
30th July 2018

South Normanton Dental

The dentist is the best one I have ever been to. Dentist is excellent.

Mrs Susan Bowler
30th July 2018

Can't fault them

This dentist is well run by helpful and friendly staff. They keep you well informed about appointments, treatment and aftercare. Can't fault them.

Anonymous
30th July 2018

Great service

Great service, friendly always explain what treatments are being performed.

Mrs Elaine Parker
30th July 2018

Thank you for giving me my smile back

Thank you for giving me my smile back. I had not been to the dentist for years so needed lots of work. I was very nervous but they have been brilliant with me. Thank you so much.

Miss Jane Jackson
30th July 2018

Comfortable, friendly

Comfortable. Friendly and everything explained.

Anonymous
28th July 2018

I was put at ease

I was put at ease, I think everyone dreads going to the dentist especially for treatment but if you tell them you're feeling anxious they will reassure you. Easy to amend appointments too and friendly receptionist staff.

Miss Tara Porter
28th July 2018

Good explanations

Felt at ease. Good explanations of what was happening.

Miss Amy Coleman
28th July 2018

Efficient and professional

Efficient and professional.

Mrs Hazel Barson
28th July 2018

We were so pleased with the checkup

The dentist is so nice, she made us all feel welcome and my 2.5year old was not scared as she was very nice to him. We were so pleased with the checkup.

Anonymous
27th July 2018

Appointment was on time

Lovely staff, very helpful, and appointment was on time.

Mrs Mandy Cormican
27th July 2018

Satisfactory all round

Satisfactory all round, excellent service.

Mrs Julie Rusby
27th July 2018

Excellent service

I have always had excellent service at Genesis.

Mrs Lynn Harvey
27th July 2018

South Normanton Dental Practice

Visiting the dentist is never going to be the most exciting experience but the friendly staff certainly make it a pleasant one. The dentist herself spends as much time as possible explaining procedures and options and in all aspects of her work is the consummate professional.

Mr Henry Simpson
27th July 2018

Brilliant dentist

Staff are always friendly and very helpful, Maria is my dentist and she is brilliant .

Anonymous
27th July 2018

South Normanton Dental

Always friendly and helpful.

Mrs Michelle Simmons
27th July 2018

Very happy with the service

Very friendly, efficient staff and very happy with the service.

Mr Gary Jones
27th July 2018

Explained everything really well

Maria fantastic. Explained everything really well.

Mr Paul Gatti
26th July 2018

Always seem to be on time

Always seem to be on time with my appointments and friendly staff.

Mrs Crissy Dawson
26th July 2018

Thorough and informative

Very thorough and informative.

Mr Grahame Hempsall
26th July 2018

A good experience

A good experience even though I am petrified of going.

Anonymous
25th July 2018

Great for anyone who's anxious

Professional and calming atmosphere, great for anyone who's anxious about the dentist. Been coming years.

Miss Laura Blanchard
25th July 2018

Good all round experience

Staff are great, very helpful, Dental surgeon very good, so polite and helpful, good all round experience.

Mr Ian Saxton
25th July 2018

Very easy and no pain

Very easy and no pain when I had extraction.

Miss Joan Hipkiss
25th July 2018

Friendly staff

Friendly staff, never had to wait more than 10 min to be seen.

Mr Mark Shaun Hudson
25th July 2018

I have always had a good experience

I have always had a good experience and I can usually get an appointment when I need one without to long a wait.

Anonymous
24th July 2018

Excellent and professional

Excellent and professional and I'm still shocked at how natural my front tooth looks after having a chip filled. It's extraordinary. Thank you! Both dentist and nurse were also super patient with my 2 year old who had to wait while I was having my tooth filled. Thank you!

Mrs Eleanor Ball
24th July 2018

Brilliant service, very friendly

Brilliant service, very friendly on reception and when receiving treatment. Quite easily the best dental practice I have ever used.

Mr Stephen Smith
24th July 2018

Friendly, efficient

Friendly, efficient and really helpful.

Mr Kevin Finnie
24th July 2018

Your appointment at Genesis Dental

Great dentists very professional Friendly staff only one negative comment would be that in all the time of going to this dentist I have never been seen on time which is very frustrating when you take time out of work to come

Mrs Karen Symons
23rd July 2018

South Normanton Dental Practice replied on 23rd July 2018:
Dear Mrs Symons Thank you for taking time to offer feedback on our practice. Whilst we endeavour to stay on time, on occasions we can fall behind. I am sorry that you felt frustrated by this and I will be speaking with my team to see if we can improve on this. Kind regards Practice Manager

Your appointment at Genesis Dental

Had to wait 20 mins after app time otherwise no problems.

Mrs Angela Peppard
23rd July 2018

South Normanton Dental Practice replied on 23rd July 2018:
Dear Mrs Peppard Thank you for taking the time to offer feedback on our practice. I am sorry that you had to wait. On checking the audit trail, I can see that you arrived 10 minutes early for your appointment, and unfortunately we ran behind by 10 minutes also. We try to stay on time as much as possible, but can never anticipate any potential hold ups. Kind regards Practice Manager

Your appointment at Genesis Dental

I don't like that I have to constantly sign for everything. Other than that, no complaints at all. Nice staff, don't wait too long

Mrs Laura Taylor
23rd July 2018

South Normanton Dental Practice replied on 23rd July 2018:
Dear Laura Many thanks for your feedback I know it can seem a bind having to sign for everything, but we are governed by GDC and NHS guidelines, and we are required to get a signature for agreeing to see the dentist on the NHS, checking your medical history and gaining consent for any treatment that has been proposed for you. Unfortunately as a practice, we cannot change this in any way Kind regards Practice Manager

A Good Experience

Appointment bang on time. Treatment was a filling and I'm glad to say the whole process was completely painless. Attitude of dentist and assistant friendly and informative. Overall, a good customer experience, thank you.

Mr Timothy Hilbert
22nd July 2018

Friendly & Efficient

Had a bit of a wait but generally pleased with experience and staff friendly and efficient.

Mrs Alison Scothern
22nd July 2018

Your appointment at Genesis Dental

Waited about 20 mins. Usually go in bang on time. But doctor apologise for delay. Pleased with treatment. Happy with reception.

Anonymous
22nd July 2018

Excellent Pain-Free Work

Really friendly atmosphere which was calming.

Mr Adam Gardner
21st July 2018

Thank You

Elisa made me feel relaxed as I'm usually very anxious. I felt no pain not even with the injection. I hope Elisa stays as she has certainly gained my trust. Thank you Elisa.

Mrs Gillian Kyte
21st July 2018

Welcoming & Quick!

Welcoming warm friendly staff and quick to see to you needs.

Miss Eira Byrne
21st July 2018

Nice & Helpful

Because I am satisfied with the treatment of doctor Magdalena. the service at the reception is nice and helpful.

Mrs Agnieszka Raniszewska
21st July 2018

Friendly & Helpful

I recently changed to Genesis dental practice, as a dentist I went to previously, moved there. Carmen is the only dentist that I am at ease with. The staff are friendly and helpful.

Mrs Susan Hibbitt
21st July 2018

Very Friendly

I saw Kate, she made me feel very much at ease. The receptionist that welcomed me was very friendly.

Miss Emma Irwin
21st July 2018

Very Helpful

Good experience, as usual, at check-up with the dentist. He is always informative, has a pleasant manner and carries out the work efficiently, and gives clear advice on dental care. The reception staff are also always pleasant and efficient with booking appointments, and the e-mail reminders a few days before each appointment are very helpful. My wife and I are very happy with the care and service that we receive at the South Normanton practice of Genesis.

Mr Robert Woodhouse
21st July 2018

Your appointment at Genesis Dental

Rang for an emergency appointment via tooth ache. I got in same day to see my regular dentist so I didn't have to explain all my previous work and on going work being done on my teeth. He cracked on with the job without rushing me or anything.

Miss Charlotte Armiger
21st July 2018

Recommended

I find Genesis dental practice very reassuring. All the staff are friendly and very professional. I would certainly recommend them.

Mr Malcolm Spencer
20th July 2018

Your appointment at Genesis Dental

Being afraid of dentist for many years I have in more recent times have gritted my teeth so to speak and gone on a regular basis and South Normanton dental practice have helped me to has they are always polite and friendly and very professional at there job which makes it a more pleasant experience. Thank you.

Mr Anthony Mee
20th July 2018

Friendly Staff

Clear and thorough explanations about what is happening. Modern facilities.

Mr Peter Earnshaw
20th July 2018

Friendly Staff

Was welcomed by friendly staff on reception and felt at ease with all my treatments and talked through all procedures before they happened. I was very apprehensive about having a wisdom tooth extracted but was very reassured and all went well.

Mr Nicholas Byng
20th July 2018

No Longer Afraid of the Dentist

I've always been very fearful of visiting the dentist, having bad experiences as a child. However, I am no longer afraid thanks to your fabulous staff and their kindness.

Miss Helen Jones
20th July 2018

Positive & Thorough

Always very positive and very thorough.

Mrs Pamela Ling
20th July 2018

Listened to all my Concerns

I was seen on time and my dentist listened to my concerns and worries and put my mind at peace when she explained how to resolve the issue.

Mrs Tracy Kirby
20th July 2018

Very Pleasant

Had a chipped tooth got me in quickly. Very pleasant and provided options.

Miss Julie Godkin
20th July 2018

Wasn't Painful or Uncomfortable

Appointment on time, work on tooth wasn't painful or uncomfortable.

Miss Sally Taylor
19th July 2018

Nice Calm Atmosphere

Pleasant receptionists and waiting area - dentist very kind and informative on what treatment she is giving and good advice on looking after my teeth.

Mrs Caroline Evans
19th July 2018

Very Happy

Saw a different dentist this visit & was very happy with my checkup.

Mrs Alison Morley
19th July 2018

Polite, Professional & Welcoming

Staff are always professional polite and welcoming. All procedures are well explained before undertaken.

Mrs Christine Kind
19th July 2018

Very Happy

Very happy with my dentist. And the hygienist I saw was very pleasant.

Mr Kevin Haywood
19th July 2018

South Normanton Dental Practice

Friendly and easy to deal with.

Mr Garry Eadson
13th July 2018

South Normanton Dental Practice

Polite, good service.

Mrs June Waddoups
13th July 2018

I received first class painless treatment

It was my first visit to the practice and I am really impressed with the care given to me. All the staff were extremely friendly and professional. The dentist gave me great advice and was sensitive to my needs. I received first class painless treatment. I would highly recommend the practice to others.

Mrs Deborah Shuma
12th July 2018

Maria deserves a special mention

Maria is a credit to the team

Mrs Jane Bingham
12th July 2018

Didn't have to wait

Didn't have to wait, went in on time.

Mrs Raychelle Newborough
12th July 2018

Very satisfied with the service

Very satisfied with the service we receive.

Mrs Barbara Alvey
12th July 2018

Great service

Friendly people who provide great service and I always feel at ease here.

Miss Joanne Ryder
12th July 2018

Excellent treatment and care

I have found the Practice provides an excellent service as regards treatment and patient care. Thanks.

Mr Ian Alexander M
12th July 2018

Thorough and friendly

Thorough and friendly service.

Mr Bryn Eaton
12th July 2018

Very friendly and helpful

Very friendly and helpful staff on reception and the dentist staff are very professional and polite.

Mr Carl Stafford
12th July 2018

Very good dentist, very thorough

Very good dentist. Very thorough. Good advice given. Very friendly practice overall.

Mrs Nikki Camm
11th July 2018

Receptionist very friendly

Receptionist very friendly and the dentist is good and the hygienist is excellent.

Mrs Alison Harries
11th July 2018

South Normanton Dental Practice

My original dentist had to be absent on the day, but my appointment was rearranged with out any adverse impact on myself.

Mr Rod Hobbs
11th July 2018

Couldn't wish for better

Maria Fernandez has taken away our fear of dentists. I couldn't wish for a better one.

Miss Leanne Mark
11th July 2018

Very good with my 10 year old

Everyone was very polite and friendly. The dentist was very good with my 10 year old who was scared.

Anonymous
11th July 2018

South Normanton Dental Practice

The Dentist was very assured and thorough - I will be asking for the same Dentist next time.

Mrs Amanda Cowley
11th July 2018

Went in on time

All staff very friendly. Went in on time.

Mr Shane Langton
11th July 2018

Check ups and treatments are thorough

All staff, in all jobs are friendly and efficient. I never have to wait too long for my appointment and am satisfied that my check ups and treatments are thorough.

Mrs Ruth Connell
11th July 2018

South Normanton Dental Practice

Professional and friendly.

Mrs Fiona Meats
10th July 2018

Professional and helpful at all times

I've always used this dentist, it is clean, professional and helpful at all times.

Mrs Carol Sutton
10th July 2018

Dentist was very informative

Made to feel at ease and comfortable with the visit. Dentist was very informative about what I need to do and the best way to achieve this.

Mr Shaun Radford
10th July 2018

Very pleased with the dentist I see

Very pleased with the dentist I see, I would highly recommend him.

Mrs Vicki Gannon
10th July 2018

Very good

Very good. I am a new patient and I think the clean was one of the best I have had for a long time.

Mrs Kim Palmer
10th July 2018

Prompt, pleasant

Prompt, pleasant service.

Anonymous
8th July 2018

Staff always very pleasant

Staff always very pleasant, dental nurse is always informative about what she is doing.

Miss Elaine Wright
8th July 2018

Reception was very welcoming

Reception was very welcoming, had a bit of a wait for the appointment, no explanation given when I booked in.

Anonymous
8th July 2018

South Normanton Dental Practice replied on 6th July 2018:
Thank you for your feedback. I am sorry that you had a bit of a wait when you attended your appointment and was given no explanation. As much as we try to stay on time, on occasions we may have an emergency that takes longer than estimated. I have informed reception to let patients know if their dentist is running late.

Dentist was sympathetic and professional

Very good service. Dentist was sympathetic and professional. Explained very clearly what the problem was and how she was going to put it right.

Mrs Shirley Milward
8th July 2018

A good professional team

Staff are always friendly, polite and helpful. A good professional team.

Ms Ruth Chamberlain
8th July 2018

Comfortable and clean practice

Caring and professional staff, comfortable and clean practice.

Mr Stephen Harrison
7th July 2018

Very pleased with everything

Very pleased with everything, dentist was excellent.

Mr Keith Newcomb
7th July 2018

Highly recommend this practice

Very friendly reception staff. Very professional dental surgeons so would highly recommend this practice.

Mr Brian Turner
7th July 2018

Thank you

I was impressed with the dentist and the hygienist . Also with other staff and my appointments being timed perfectly. Thank you for all your professional attributes.

Mr Colin Ashmore
7th July 2018

We are very happy with our treatment

We were recommended to you by my son. We are very happy with our treatment. My son is still coming to you despite moving further away.

Mrs Jennifer Dugan
7th July 2018

Enjoyable experience

Enjoyable experience, didn't need to wait long, all staff were professional and the dentist dealt with my needs swiftly.

Mr Nathan Holliday
7th July 2018

I have only had excellent care

I have only had excellent care from yourselves and would recommend you to anyone, thank you.

Mr Stephen Brooks
7th July 2018

Good treatment at right price

Good service, good use of texts ie informing me of a cancellation. Good treatment at right price.

Mr Craig Morgan
7th July 2018

Lovely patient dentist

Lovely patient dentist, treats me like a person and is always patient with me.

Mr Jack Palmer
6th July 2018

South Normanton Dental Practice

Quick service, staff polite, surgery clean.

Anonymous
6th July 2018

Impressed with the service

I was impressed with the service from walking through the door to walking out again, thanks to you all.

Mrs Janet Marriot
6th July 2018

Made to feel welcome and at ease

Made to feel welcome and at ease, the memories of the old days vanish. Top marks.

Mr Maurice George Williams
6th July 2018

Genesis Dental

After receiving a legal threat letter for treatment not received with only one day to reply for the 7 day the worry was horrendous only to be told it was an error and the practice manager was fab apologising

Miss Mandy Hendrie
6th July 2018

South Normanton Dental Practice replied on 5th July 2018:
Dear Miss Hendrie Thank you for taking time to offer your feedback. Here at Genesis, it is important that we review and act upon patient comments. I am sorry that you received a letter that was upsetting to you, but i we had received no response to the two previous ones that had been sent, or I would have been able to resolve this matter much sooner for you. When I spoke with you and checked your records, it appeared that you had not yet had the treatment done, and that it had only been proposed. I rectified this immediately after our conversation, and once again would like to extend my apologies.

Very good service

Very good service and pleasant staff at all levels. I had to wait for half an hour but I realise that things aren't always able to run to time in medical clinics.

Ms Ruby Gdynia
6th July 2018

Excellent dental care

Excellent dental care and customer service . A professional dental practice that's puts you at ease as soon as you book in.

Mrs Susan Green
6th July 2018

South Normanton Dental Practice

Really like the professionalism of the whole team.

Mrs Marie Lowry
6th July 2018

Excellent repair on my broken tooth

We consistently receive extremely good service from this practice. On this emergency occasion the dentist was very helpful and explained the options open to me for treatment. She did an excellent repair on my broken tooth .

Anonymous
5th July 2018

Helpful staff

Very nice helpful staff, hygienist great to get on with and receptionist very helpful when I had to cancel and rearrange my appointment.

Mr Tony Cawthorne
5th July 2018

Good care, friendly staff

We have always found the care of the dentists good and the staff friendly. We have no plans for leaving the practice.

Anonymous
5th July 2018

South Normanton Dental Practice

Was apprehensive about seeing a different dentist because my usual dentist - Beatrice - is really lovely. But I had no cause to worry because the female dentist I saw was equally good and I felt at ease with her.

Mrs Janice Malbon
5th July 2018

Professional check up

Very good and professional check up.

Mrs Davina Slack
5th July 2018

Very reassuring

I've found my last two dentists very reassuring. They've been great at making me and my child feel calm.

Anonymous
5th July 2018

Relaxed and comfortable

It's the first time I've been and felt relaxed and comfortable. Clare was brilliant

Anonymous
5th July 2018

A painless experience

The hygienist was professional but friendly too!! All in all a pretty painless experience.

Mr Lee Garrett
5th July 2018

Very understanding dentist

Very understanding dentist as we are nervous at the dentist.

Mr Paul Harvey
5th July 2018

Always polite and smiley on reception

Always polite and smiley on reception which is what you need when nervous about Dentist. Also my Dentist and dental nurse have so much empathy, they put me at ease and give me every option available.

Mrs Kerry Jones
2nd July 2018

Would recommend

This dental practice is very well organised. The receptionists are very welcoming and helpful. The dental staff put you at ease and explain along the way what is happening. Would recommend.

Anonymous
2nd July 2018

South Normanton Dental Practice

Very friendly staff.

Anonymous
2nd July 2018

Would recommend

Very professional, I was looked after very well. Would recommend to all my family and friends.

Anonymous
2nd July 2018

Waiting time was minimal

Waiting time was minimal. The friendly service was very good. The dentist fully explained everything.

Mr Cyril Martin
30th June 2018

Teeth cleaning

I had my teeth cleaned. Was nice.

Mr Nicholas Edwards
30th June 2018

Great care and devotion

Had to come a fair few times recently and the care and devotion I've received has been great. They can't do enough for you. Emergency appointments when I have needed them and never have to wait a long time when I arrive. Spot on. Thank you.

Miss Ellyce Stone
30th June 2018

The staff are friendly

The staff are friendly and I get text reminders when my appointments due.

Mr Paul Jarvis
30th June 2018

Friendly and informative

Friendly and informative visit.

Ms Deborah Smith
30th June 2018

Great care taken

Great care taken, good advice.

Mr Ashley Duckmanton
30th June 2018

South Normanton Dental Practice

I was a very nervous patient, and couldn't have asked for nicer, professional staff

Mr Fraser Thorpe
30th June 2018

Alicia at South Normanton was extremely nice

Alicia was extremely nice

Miss Laura Kavaliunas
30th June 2018

Very kind and understanding

Wasn't the most pleasant procedure, but my dentist was very kind and understanding. Made the experience more enjoyable than normal.

Miss Jodie Froggatt
29th June 2018

Professional service

Pleasant. Dentist explained what he was doing. Professional service.

Mrs Pauline Smith
29th June 2018

Fab dentist

Fab dentist.

Mrs Alexandra Zainali-Tari
29th June 2018

South Normanton Dental Practice

Friendly staff and professional.

Anonymous
29th June 2018

Very happy with high standard of treatment

Very happy with high standard of treatment given. Friendly reception staff.

Mrs Susan Webb
29th June 2018

Professional, informative and friendly

A very professional, informative and friendly dental practice

Mr Dayton Ball
29th June 2018

Caring dentist

Very well mannered and caring.

Anonymous
29th June 2018

South Normanton Dental Practice

I had made an appointment which a receptionist cancelled saying my regular dentist was on annual leave. I asked if I could be seen by another dentist. An appointment was made to an emergency dentist who couldn't do anything because she hadn't time. I made another appointment with another dentist to be told she hadn't time to do anything because I had only 7 mins left. I was on time. She said I already had an appointment in June. This had been cancelled by a receptionist but somehow was restored. I have to say my regular dentist was exceptionally thorough and did a great job.

Mrs Christine Bostock
29th June 2018

South Normanton Dental Practice replied on 28th June 2018:
Dear Mrs Bostock Thank you for your feedback. I would like to offer my apologies on messing you about with your appointments. On the first occasion, we only book 15 minutes for an emergency, as this is the average time, but unfortunately the treatment you required needed much longer, which is why we had to rebook. On the second visit, you were not in our appointment book but had received a reminder, (which i can only put down to technical error )therefore we asked one of our clinicians to see you, but she was due to leave the practice and felt that the work you needed doing should be done by an alternate clinician who could finish your treatment. Once again, please accept my apologies. Kind regards Practice Manager

South Normanton Dental Practice

Very friendly and professional.

Mr James Vjestica
28th June 2018

Excellent service

Friendly welcome. Excellent service.

Anonymous
28th June 2018

Very professional service

Very professional service, just had a little wait.

Miss Laura Morrison
28th June 2018

I find all the staff very helpful

I find all the staff very helpful at this branch, I travel quite far to attend this practice.

Anonymous
28th June 2018

South Normanton Dental Practice

Current dentist Dr Zorro very good! My last dentist in same practice seemed to favour extraction over saving your teeth

Anonymous
28th June 2018

South Normanton Dental Practice replied on 26th June 2018:
Thank you for your feedback. All dentists are bound by GDC guidelines to offer the best treatment that is necessary for the patient. The dentist will always try and save the tooth above extraction whenever possible. Sometimes the tooth may be too broken down, or infected to save it, therefore extraction becomes the only option. I am more than happy to meet with you if you would like further clarification on your treatment.

Excellent service

No problems encountered, excellent service.

Mr Geoffrey Lowe
28th June 2018