South Normanton Dental Practice

Name: South Normanton Dental Practice
Item: South Normanton Dental Practice
Rating: 5
Author: Mr Ralph Gill

Genesis Dental Care, 2 Birchwood Lane, South Normanton, Alfreton, Derbyshire, Avon, DE55 3DA

Average review score from 300 reviews

ABOUT SOUTH NORMANTON DENTAL PRACTICE

We have a friendly team where you will be treated in a professional manner throughout your time at the practice. Our practice offers both NHS and private treatments utilising modern with up-to-date technology and equipment. If we are not able to offer a specialised treatment at our practice, we are able to refer patients to other practices within the Genesis group. We are at ground floor level, so accessible for wheelchairs and pushchairs, with no steps to encounter.

NHS Patients currently accepted
	Fee paying adults
	Charge-exempt adults
	Children aged 0-18 years
	Urgent dental care patients
	Only by referral from a dental practitioner

South Normanton Dental Practice

I felt that the staff were very friendly as well as being very professional.

Mr Ralph Gill
18th August 2018

Approachable and efficient

Found all staff helpful, approachable and efficient. Dental staff very clear in explanations. Calm and purposeful but friendly too. Liked the email reminder a couple of weeks and text reminder couple of days ahead - very helpful.

Miss Ellen Saville
18th August 2018

Excellent staff

Very pleasant atmosphere, excellent staff.

Mr Lawrence Lunn
18th August 2018

Friendly staff

Friendly staff, quality service.

Miss Tracy Harrison
18th August 2018

Very quick, no waiting

Very quick, no waiting, very good service all round.

Charlie Gaynor
18th August 2018

Very impressed

Got me in for emergency appointment that afternoon, very impressed.

Miss Megan Brannan
17th August 2018

Everything thoroughly explained

Everything thoroughly explained and treatment carried out efficiently.

Mr David Linley
17th August 2018

A nice relaxed atmosphere

I have always received the very best attention and care, it also has a nice relaxed atmosphere .

Mrs Pat Butler
17th August 2018

Very considerate with care

Punctual, gentle with the treatment and very considerate with care.

Mrs Christine Buxton
17th August 2018

The care is excellent

Really accurate appointment time. Friendly staff and the care is excellent. Really good job, and speedy too! 10/10.

Mr Daniel Sherlock
16th August 2018

Really good experience

Really good experience, dentist was lovely.

Mrs Jayne Mallatratt
16th August 2018

Friendly staff, good treatment

Friendly staff, good treatment, clean environment.

Anonymous
15th August 2018

Pleased with the recent service

I was pleased with the recent service received and appreciated Carmens professionalism and treatment during my visit. I like the text messages which keep me informed.

Mr Andrew Cairns
15th August 2018

Made to feel at ease

Made to feel at ease while in the chair.

Mrs Alexandra Zainali-Tari
15th August 2018

Great service

Great service, staff are friendly and helpful, dentist is great, put you at ease.

Mr Dexter Bullock
15th August 2018

Really well looked after

Really well looked after on my visit there.

Miss Kimberley Wildsmith
15th August 2018

A pleasure to visit

Its always a pleasure to visit Carmen, I would recommend her to anyone.

Mrs Marlene Clarkson
15th August 2018

Seen promptly

Staff very pleasant. Seen promptly. The dentist and assistant were very pleasant and explained each procedure very clearly.

Mrs Christine Reddish
15th August 2018

South Normanton Dental Practice

On time and helpful.

Mr Ian Joynes
15th August 2018

Always very pleasant and helpful

Staff are always very pleasant and helpful, everything seems to run very smoothly and calmly which is essential when most people are petrified of the dentist not to mention the hygienist.

Mr Ian Douglas Priest
14th August 2018

Quick appointment

Got me an appointment very quick. The dentist I saw was very good.

Mrs Rosemary Burrows
14th August 2018

Great service, always well informed

Friendly staff. Great service and always well informed through every procedure.

Miss Jenna Chappelow
14th August 2018

I have recommended this practice to others

Very pleasant staff. Efficient. My particular dentist always takes time to ask about me generally and is always happy to discuss issues or minor dentistry that may need doing. I have recommended this practice to several work colleagues , who have now registered with Genesis. Thank you.

Mrs Jane Donegani
14th August 2018

Very gentle and puts me at ease

Everyone really polite and helpful, Carmel very gentle and puts me at ease.

Mrs Susan Green
14th August 2018

Excellent, very thorough and caring

Very happy with my treatment. Excellent, very thorough and caring. Thank you. Highly recommended.

Anonymous
11th August 2018

The dentist was lovely with the kids

The dentist was lovely with the kids made them at ease and was speaking to them prior to sitting down, my 3 year old actually enjoyed the experience.

Mrs Kirsty Rogers
10th August 2018

South Normanton Dental Practice

Quick and efficient.

Ms Rhonda Saunders
10th August 2018

Lovely staff

Lovely staff. Always friendly helpful and polite.

Miss Hayley Simms
10th August 2018

Always very reassuring

Always very reassuring and professional.

Anonymous
10th August 2018

South Normanton Dental Practice

The experience was ok. Magda Is a nice dentist, John the hygienist is always friendly. I didn't have to wait long for my appointments.

Anonymous
9th August 2018

Very good with the children

Lovely dentist, very good with the children. Very helpful and thorough.

Mrs Katie Hart
9th August 2018

Very satisfied with treatment

Very satisfied with treatment and explanations from my dentist.

Anonymous
7th August 2018

Professional, informative

The staff are polite, friendly and very efficient. My dentist is really professional, informative and never hurts me!

Mrs Valerie Lancashire
7th August 2018

Thank you for being very caring

The gentleman I saw yesterday was very precise about what I need to have done. Explained so I understood what might need to be done. He knew I was going on holiday this week and just to be on the safe side he made sure if the tooth did flair up and if it gave me a lot of pain he gave me antibiotics to take with me as a precaution. Thank you for being very caring.

Mrs Margaret Smith
7th August 2018

They are the best

I have had a morbid fear of the dentist for many years, so bad my teeth are ruined, until I came to South Normanton dental practice. The amazing treatment and care they give has got me to where I can go to the dentist on my own, they are the best.

Ms Jacquline Diane Hodge
7th August 2018

Great service

Very friendly staff and great service.

Mr Karl Quance
7th August 2018

Always kind

Always kind and puts your mind at ease.

Mrs Alexandra Poore
6th August 2018

Fantastic experience

My whole experience from from reception to the dentist was fantastic. Everything was great.

Mr Christopher Reville
6th August 2018

I would recommend to anyone

My experience coming to your dentist is one I would recommend to anyone, the girls on reception make you feel so welcome and my Dentist Elisa is so lovely.

Mrs Wendy McGee
6th August 2018

A pleasant experience

Always professional, staff are very courteous. Makes it a pleasant experience if that's possible.

Mr Miles Fiddes
5th August 2018

Excellent treatment

Treatment received was excellent.

Anonymous
5th August 2018

Very good at their job

All staff very nice and very good at their job, place is nice and clean.

Mr Geoffrey Moulton
5th August 2018

Helped with my fear

The dentist I see has helped with my fear of the dreaded dentists chair!! I am confident now than I have ever been and the work I have had done recently is super. The reception area is always nice and the staff I have met are always helpful and kind. Thank you.

Ms Karen Dover
5th August 2018

Pleasant experience

Good, pleasant experience.

Mr Paul Watson
3rd August 2018

Excellent work by all

Really friendly team, the receptionists are all lovely and Glynn my dentist is and his assistant. I took my 11 month old daughter with me to have a filling, I was very anxious anoint taking her as I didn't know how she would be for a long appointment but Glynn was great, I rocked her in the buggy for the whole appointment and Glynn worked around us! Excellent work by all!

Anonymous
3rd August 2018

Helpful and informative

Friendly. Helpful and informative.

Mrs Sarah Keenan
3rd August 2018

Care and attention

My appointment was on time and administered with care and attention.

Mr Christopher Chaplin
3rd August 2018

I feel like I have been cared for

Glynn has been a fabulous dentist, he takes time to listen and as I have very sensitive teeth he stops when the pain hits. I feel like I have been cared for at this practice. Thank you

Mrs Ruth Stone
2nd August 2018

Always been satisfied

Have used you for several years and I have always been satisfied with your service.

Mr Andrew Bailey
2nd August 2018

Very professional and efficient

They put me at ease, they were very professional and efficient.

Mrs Lisa Morton
2nd August 2018

Calming waiting area, lovely friendly staff

Calming waiting area, lovely friendly staff! I'm scared of dentists and Glynn has helped ease that fear, he is gentle explained everything! Unfortunately he is leaving so I am booked to see a new dentist, only hope she is as nice and gentle! All the staff seem relaxed and happy in their work place. Not on my doorstep this practice but I won't be looking for another more local to me.

Miss Carol Staniforth
2nd August 2018

Great dentist

Great dentist, made me feel comfortable.

Anonymous
1st August 2018

Puts you at ease and very thorough

I'm a nervous person when visiting the Dentist, but the one that I've been seeing the last year is Glynn a very nice dentist, careful, tells you everything that he's doing , Pleasant, Puts you at ease and very thorough.

Mrs Anne Marie Cabourn
1st August 2018

Best dentist in local area

Great family friendly dentist, best dentist in local area.

Mr Ian Grundy
1st August 2018

Excellent service

Excellent service and very efficient, made me feel at ease.

Anonymous
1st August 2018

Very helpful

Very helpful and gets things sorted out quickly.

Mrs Delia Barlow
31st July 2018

Very supportive, lovely practice

Always feel at ease with Magdalena, very supportive, lovely practice as well.

Mrs Lisa Hardy
31st July 2018

All the staff lovely

Efficient and friendly service. All the staff are lovely.

Anonymous
31st July 2018

Would recommend to friends and family

Friendly staff, didn't keep me waiting for too long. Would recommend to friends and family. Great service.

Mr Matthew Ager
31st July 2018

Good feedback from dentist

Good appointment, bang on time I went in. Good feedback from dentist.

Mr James Saint
31st July 2018

Excellent care

Excellent care and Dr Suhael Zaro is good at his job.

Miss Michaela Zupa
31st July 2018

Quick appointment

Got an unplanned appointment quickly, problem dealt with. All staff very friendly.

Mrs Brenda Green
31st July 2018

Very friendly staff

Very friendly staff, usually punctual.

Mrs Susan Rhodes
30th July 2018

South Normanton Dental

The dentist is the best one I have ever been to. Dentist is excellent.

Mrs Susan Bowler
30th July 2018

Can't fault them

This dentist is well run by helpful and friendly staff. They keep you well informed about appointments, treatment and aftercare. Can't fault them.

Anonymous
30th July 2018

Great service

Great service, friendly always explain what treatments are being performed.

Mrs Elaine Parker
30th July 2018

Thank you for giving me my smile back

Thank you for giving me my smile back. I had not been to the dentist for years so needed lots of work. I was very nervous but they have been brilliant with me. Thank you so much.

Miss Jane Jackson
30th July 2018

Comfortable, friendly

Comfortable. Friendly and everything explained.

Anonymous
28th July 2018

I was put at ease

I was put at ease, I think everyone dreads going to the dentist especially for treatment but if you tell them you're feeling anxious they will reassure you. Easy to amend appointments too and friendly receptionist staff.

Miss Tara Porter
28th July 2018

Good explanations

Felt at ease. Good explanations of what was happening.

Miss Amy Coleman
28th July 2018

Efficient and professional

Efficient and professional.

Mrs Hazel Barson
28th July 2018

We were so pleased with the checkup

The dentist is so nice, she made us all feel welcome and my 2.5year old was not scared as she was very nice to him. We were so pleased with the checkup.

Anonymous
27th July 2018

Appointment was on time

Lovely staff, very helpful, and appointment was on time.

Mrs Mandy Cormican
27th July 2018

Satisfactory all round

Satisfactory all round, excellent service.

Mrs Julie Rusby
27th July 2018

Excellent service

I have always had excellent service at Genesis.

Mrs Lynn Harvey
27th July 2018

South Normanton Dental Practice

Visiting the dentist is never going to be the most exciting experience but the friendly staff certainly make it a pleasant one. The dentist herself spends as much time as possible explaining procedures and options and in all aspects of her work is the consummate professional.

Mr Henry Simpson
27th July 2018

Brilliant dentist

Staff are always friendly and very helpful, Maria is my dentist and she is brilliant .

Anonymous
27th July 2018

South Normanton Dental

Always friendly and helpful.

Mrs Michelle Simmons
27th July 2018

Very happy with the service

Very friendly, efficient staff and very happy with the service.

Mr Gary Jones
27th July 2018

Explained everything really well

Maria fantastic. Explained everything really well.

Mr Paul Gatti
26th July 2018

Always seem to be on time

Always seem to be on time with my appointments and friendly staff.

Mrs Crissy Dawson
26th July 2018

Thorough and informative

Very thorough and informative.

Mr Grahame Hempsall
26th July 2018

A good experience

A good experience even though I am petrified of going.

Anonymous
25th July 2018

Great for anyone who's anxious

Professional and calming atmosphere, great for anyone who's anxious about the dentist. Been coming years.

Miss Laura Blanchard
25th July 2018

Good all round experience

Staff are great, very helpful, Dental surgeon very good, so polite and helpful, good all round experience.

Mr Ian Saxton
25th July 2018

Very easy and no pain

Very easy and no pain when I had extraction.

Miss Joan Hipkiss
25th July 2018

Friendly staff

Friendly staff, never had to wait more than 10 min to be seen.

Mr Mark Shaun Hudson
25th July 2018

I have always had a good experience

I have always had a good experience and I can usually get an appointment when I need one without to long a wait.

Anonymous
24th July 2018

Excellent and professional

Excellent and professional and I'm still shocked at how natural my front tooth looks after having a chip filled. It's extraordinary. Thank you! Both dentist and nurse were also super patient with my 2 year old who had to wait while I was having my tooth filled. Thank you!

Mrs Eleanor Ball
24th July 2018

Brilliant service, very friendly

Brilliant service, very friendly on reception and when receiving treatment. Quite easily the best dental practice I have ever used.

Mr Stephen Smith
24th July 2018

Friendly, efficient

Friendly, efficient and really helpful.

Mr Kevin Finnie
24th July 2018

Your appointment at Genesis Dental

Great dentists very professional Friendly staff only one negative comment would be that in all the time of going to this dentist I have never been seen on time which is very frustrating when you take time out of work to come

Mrs Karen Symons
23rd July 2018

South Normanton Dental Practice replied on 23rd July 2018:
Dear Mrs Symons Thank you for taking time to offer feedback on our practice. Whilst we endeavour to stay on time, on occasions we can fall behind. I am sorry that you felt frustrated by this and I will be speaking with my team to see if we can improve on this. Kind regards Practice Manager

Your appointment at Genesis Dental

Had to wait 20 mins after app time otherwise no problems.

Mrs Angela Peppard
23rd July 2018

South Normanton Dental Practice replied on 23rd July 2018:
Dear Mrs Peppard Thank you for taking the time to offer feedback on our practice. I am sorry that you had to wait. On checking the audit trail, I can see that you arrived 10 minutes early for your appointment, and unfortunately we ran behind by 10 minutes also. We try to stay on time as much as possible, but can never anticipate any potential hold ups. Kind regards Practice Manager

Your appointment at Genesis Dental

I don't like that I have to constantly sign for everything. Other than that, no complaints at all. Nice staff, don't wait too long

Mrs Laura Taylor
23rd July 2018

South Normanton Dental Practice replied on 23rd July 2018:
Dear Laura Many thanks for your feedback I know it can seem a bind having to sign for everything, but we are governed by GDC and NHS guidelines, and we are required to get a signature for agreeing to see the dentist on the NHS, checking your medical history and gaining consent for any treatment that has been proposed for you. Unfortunately as a practice, we cannot change this in any way Kind regards Practice Manager

A Good Experience

Appointment bang on time. Treatment was a filling and I'm glad to say the whole process was completely painless. Attitude of dentist and assistant friendly and informative. Overall, a good customer experience, thank you.

Mr Timothy Hilbert
22nd July 2018

Friendly & Efficient

Had a bit of a wait but generally pleased with experience and staff friendly and efficient.

Mrs Alison Scothern
22nd July 2018

Your appointment at Genesis Dental

Waited about 20 mins. Usually go in bang on time. But doctor apologise for delay. Pleased with treatment. Happy with reception.

Anonymous
22nd July 2018

Excellent Pain-Free Work

Really friendly atmosphere which was calming.

Mr Adam Gardner
21st July 2018

Thank You

Elisa made me feel relaxed as I'm usually very anxious. I felt no pain not even with the injection. I hope Elisa stays as she has certainly gained my trust. Thank you Elisa.

Mrs Gillian Kyte
21st July 2018

Welcoming & Quick!

Welcoming warm friendly staff and quick to see to you needs.

Miss Eira Byrne
21st July 2018

Nice & Helpful

Because I am satisfied with the treatment of doctor Magdalena. the service at the reception is nice and helpful.

Mrs Agnieszka Raniszewska
21st July 2018

Friendly & Helpful

I recently changed to Genesis dental practice, as a dentist I went to previously, moved there. Carmen is the only dentist that I am at ease with. The staff are friendly and helpful.

Mrs Susan Hibbitt
21st July 2018

Very Friendly

I saw Kate, she made me feel very much at ease. The receptionist that welcomed me was very friendly.

Miss Emma Irwin
21st July 2018

Very Helpful

Good experience, as usual, at check-up with the dentist. He is always informative, has a pleasant manner and carries out the work efficiently, and gives clear advice on dental care. The reception staff are also always pleasant and efficient with booking appointments, and the e-mail reminders a few days before each appointment are very helpful. My wife and I are very happy with the care and service that we receive at the South Normanton practice of Genesis.

Mr Robert Woodhouse
21st July 2018

Your appointment at Genesis Dental

Rang for an emergency appointment via tooth ache. I got in same day to see my regular dentist so I didn't have to explain all my previous work and on going work being done on my teeth. He cracked on with the job without rushing me or anything.

Miss Charlotte Armiger
21st July 2018

Recommended

I find Genesis dental practice very reassuring. All the staff are friendly and very professional. I would certainly recommend them.

Mr Malcolm Spencer
20th July 2018

Your appointment at Genesis Dental

Being afraid of dentist for many years I have in more recent times have gritted my teeth so to speak and gone on a regular basis and South Normanton dental practice have helped me to has they are always polite and friendly and very professional at there job which makes it a more pleasant experience. Thank you.

Mr Anthony Mee
20th July 2018

Friendly Staff

Clear and thorough explanations about what is happening. Modern facilities.

Mr Peter Earnshaw
20th July 2018

Friendly Staff

Was welcomed by friendly staff on reception and felt at ease with all my treatments and talked through all procedures before they happened. I was very apprehensive about having a wisdom tooth extracted but was very reassured and all went well.

Mr Nicholas Byng
20th July 2018

No Longer Afraid of the Dentist

I've always been very fearful of visiting the dentist, having bad experiences as a child. However, I am no longer afraid thanks to your fabulous staff and their kindness.

Miss Helen Jones
20th July 2018

Positive & Thorough

Always very positive and very thorough.

Mrs Pamela Ling
20th July 2018

Listened to all my Concerns

I was seen on time and my dentist listened to my concerns and worries and put my mind at peace when she explained how to resolve the issue.

Mrs Tracy Kirby
20th July 2018

Very Pleasant

Had a chipped tooth got me in quickly. Very pleasant and provided options.

Miss Julie Godkin
20th July 2018

Wasn't Painful or Uncomfortable

Appointment on time, work on tooth wasn't painful or uncomfortable.

Miss Sally Taylor
19th July 2018

Nice Calm Atmosphere

Pleasant receptionists and waiting area - dentist very kind and informative on what treatment she is giving and good advice on looking after my teeth.

Mrs Caroline Evans
19th July 2018

Very Happy

Saw a different dentist this visit & was very happy with my checkup.

Mrs Alison Morley
19th July 2018

Polite, Professional & Welcoming

Staff are always professional polite and welcoming. All procedures are well explained before undertaken.

Mrs Christine Kind
19th July 2018

Very Happy

Very happy with my dentist. And the hygienist I saw was very pleasant.

Mr Kevin Haywood
19th July 2018

South Normanton Dental Practice

Friendly and easy to deal with.

Mr Garry Eadson
13th July 2018

South Normanton Dental Practice

Polite, good service.

Mrs June Waddoups
13th July 2018

I received first class painless treatment

It was my first visit to the practice and I am really impressed with the care given to me. All the staff were extremely friendly and professional. The dentist gave me great advice and was sensitive to my needs. I received first class painless treatment. I would highly recommend the practice to others.

Mrs Deborah Shuma
12th July 2018

Maria deserves a special mention

Maria is a credit to the team

Mrs Jane Bingham
12th July 2018

Didn't have to wait

Didn't have to wait, went in on time.

Mrs Raychelle Newborough
12th July 2018

Very satisfied with the service

Very satisfied with the service we receive.

Mrs Barbara Alvey
12th July 2018

Great service

Friendly people who provide great service and I always feel at ease here.

Miss Joanne Ryder
12th July 2018

Excellent treatment and care

I have found the Practice provides an excellent service as regards treatment and patient care. Thanks.

Mr Ian Alexander M
12th July 2018

Thorough and friendly

Thorough and friendly service.

Mr Bryn Eaton
12th July 2018

Very friendly and helpful

Very friendly and helpful staff on reception and the dentist staff are very professional and polite.

Mr Carl Stafford
12th July 2018

Very good dentist, very thorough

Very good dentist. Very thorough. Good advice given. Very friendly practice overall.

Mrs Nikki Camm
11th July 2018

Receptionist very friendly

Receptionist very friendly and the dentist is good and the hygienist is excellent.

Mrs Alison Harries
11th July 2018

South Normanton Dental Practice

My original dentist had to be absent on the day, but my appointment was rearranged with out any adverse impact on myself.

Mr Rod Hobbs
11th July 2018

Couldn't wish for better

Maria Fernandez has taken away our fear of dentists. I couldn't wish for a better one.

Miss Leanne Mark
11th July 2018

Very good with my 10 year old

Everyone was very polite and friendly. The dentist was very good with my 10 year old who was scared.

Anonymous
11th July 2018

South Normanton Dental Practice

The Dentist was very assured and thorough - I will be asking for the same Dentist next time.

Mrs Amanda Cowley
11th July 2018

Went in on time

All staff very friendly. Went in on time.

Mr Shane Langton
11th July 2018

Check ups and treatments are thorough

All staff, in all jobs are friendly and efficient. I never have to wait too long for my appointment and am satisfied that my check ups and treatments are thorough.

Mrs Ruth Connell
11th July 2018

South Normanton Dental Practice

Professional and friendly.

Mrs Fiona Meats
10th July 2018

Professional and helpful at all times

I've always used this dentist, it is clean, professional and helpful at all times.

Mrs Carol Sutton
10th July 2018

Dentist was very informative

Made to feel at ease and comfortable with the visit. Dentist was very informative about what I need to do and the best way to achieve this.

Mr Shaun Radford
10th July 2018

Very pleased with the dentist I see

Very pleased with the dentist I see, I would highly recommend him.

Mrs Vicki Gannon
10th July 2018

Very good

Very good. I am a new patient and I think the clean was one of the best I have had for a long time.

Mrs Kim Palmer
10th July 2018

Prompt, pleasant

Prompt, pleasant service.

Anonymous
8th July 2018

Staff always very pleasant

Staff always very pleasant, dental nurse is always informative about what she is doing.

Miss Elaine Wright
8th July 2018

Reception was very welcoming

Reception was very welcoming, had a bit of a wait for the appointment, no explanation given when I booked in.

Anonymous
8th July 2018

South Normanton Dental Practice replied on 6th July 2018:
Thank you for your feedback. I am sorry that you had a bit of a wait when you attended your appointment and was given no explanation. As much as we try to stay on time, on occasions we may have an emergency that takes longer than estimated. I have informed reception to let patients know if their dentist is running late.

Dentist was sympathetic and professional

Very good service. Dentist was sympathetic and professional. Explained very clearly what the problem was and how she was going to put it right.

Mrs Shirley Milward
8th July 2018

A good professional team

Staff are always friendly, polite and helpful. A good professional team.

Ms Ruth Chamberlain
8th July 2018

Comfortable and clean practice

Caring and professional staff, comfortable and clean practice.

Mr Stephen Harrison
7th July 2018

Very pleased with everything

Very pleased with everything, dentist was excellent.

Mr Keith Newcomb
7th July 2018

Highly recommend this practice

Very friendly reception staff. Very professional dental surgeons so would highly recommend this practice.

Mr Brian Turner
7th July 2018

Thank you

I was impressed with the dentist and the hygienist . Also with other staff and my appointments being timed perfectly. Thank you for all your professional attributes.

Mr Colin Ashmore
7th July 2018

We are very happy with our treatment

We were recommended to you by my son. We are very happy with our treatment. My son is still coming to you despite moving further away.

Mrs Jennifer Dugan
7th July 2018

Enjoyable experience

Enjoyable experience, didn't need to wait long, all staff were professional and the dentist dealt with my needs swiftly.

Mr Nathan Holliday
7th July 2018

I have only had excellent care

I have only had excellent care from yourselves and would recommend you to anyone, thank you.

Mr Stephen Brooks
7th July 2018

Good treatment at right price

Good service, good use of texts ie informing me of a cancellation. Good treatment at right price.

Mr Craig Morgan
7th July 2018

Lovely patient dentist

Lovely patient dentist, treats me like a person and is always patient with me.

Mr Jack Palmer
6th July 2018

South Normanton Dental Practice

Quick service, staff polite, surgery clean.

Anonymous
6th July 2018

Impressed with the service

I was impressed with the service from walking through the door to walking out again, thanks to you all.

Mrs Janet Marriot
6th July 2018

Made to feel welcome and at ease

Made to feel welcome and at ease, the memories of the old days vanish. Top marks.

Mr Maurice George Williams
6th July 2018

Genesis Dental

After receiving a legal threat letter for treatment not received with only one day to reply for the 7 day the worry was horrendous only to be told it was an error and the practice manager was fab apologising

Miss Mandy Hendrie
6th July 2018

South Normanton Dental Practice replied on 5th July 2018:
Dear Miss Hendrie Thank you for taking time to offer your feedback. Here at Genesis, it is important that we review and act upon patient comments. I am sorry that you received a letter that was upsetting to you, but i we had received no response to the two previous ones that had been sent, or I would have been able to resolve this matter much sooner for you. When I spoke with you and checked your records, it appeared that you had not yet had the treatment done, and that it had only been proposed. I rectified this immediately after our conversation, and once again would like to extend my apologies.

Very good service

Very good service and pleasant staff at all levels. I had to wait for half an hour but I realise that things aren't always able to run to time in medical clinics.

Ms Ruby Gdynia
6th July 2018

Excellent dental care

Excellent dental care and customer service . A professional dental practice that's puts you at ease as soon as you book in.

Mrs Susan Green
6th July 2018

South Normanton Dental Practice

Really like the professionalism of the whole team.

Mrs Marie Lowry
6th July 2018

Excellent repair on my broken tooth

We consistently receive extremely good service from this practice. On this emergency occasion the dentist was very helpful and explained the options open to me for treatment. She did an excellent repair on my broken tooth .

Anonymous
5th July 2018

Helpful staff

Very nice helpful staff, hygienist great to get on with and receptionist very helpful when I had to cancel and rearrange my appointment.

Mr Tony Cawthorne
5th July 2018

Good care, friendly staff

We have always found the care of the dentists good and the staff friendly. We have no plans for leaving the practice.

Anonymous
5th July 2018

South Normanton Dental Practice

Was apprehensive about seeing a different dentist because my usual dentist - Beatrice - is really lovely. But I had no cause to worry because the female dentist I saw was equally good and I felt at ease with her.

Mrs Janice Malbon
5th July 2018

Professional check up

Very good and professional check up.

Mrs Davina Slack
5th July 2018

Very reassuring

I've found my last two dentists very reassuring. They've been great at making me and my child feel calm.

Anonymous
5th July 2018

Relaxed and comfortable

It's the first time I've been and felt relaxed and comfortable. Clare was brilliant

Anonymous
5th July 2018

A painless experience

The hygienist was professional but friendly too!! All in all a pretty painless experience.

Mr Lee Garrett
5th July 2018

Very understanding dentist

Very understanding dentist as we are nervous at the dentist.

Mr Paul Harvey
5th July 2018

Always polite and smiley on reception

Always polite and smiley on reception which is what you need when nervous about Dentist. Also my Dentist and dental nurse have so much empathy, they put me at ease and give me every option available.

Mrs Kerry Jones
2nd July 2018

Would recommend

This dental practice is very well organised. The receptionists are very welcoming and helpful. The dental staff put you at ease and explain along the way what is happening. Would recommend.

Anonymous
2nd July 2018

South Normanton Dental Practice

Very friendly staff.

Anonymous
2nd July 2018

Would recommend

Very professional, I was looked after very well. Would recommend to all my family and friends.

Anonymous
2nd July 2018

Waiting time was minimal

Waiting time was minimal. The friendly service was very good. The dentist fully explained everything.

Mr Cyril Martin
30th June 2018

Teeth cleaning

I had my teeth cleaned. Was nice.

Mr Nicholas Edwards
30th June 2018

Great care and devotion

Had to come a fair few times recently and the care and devotion I've received has been great. They can't do enough for you. Emergency appointments when I have needed them and never have to wait a long time when I arrive. Spot on. Thank you.

Miss Ellyce Stone
30th June 2018

The staff are friendly

The staff are friendly and I get text reminders when my appointments due.

Mr Paul Jarvis
30th June 2018

Friendly and informative

Friendly and informative visit.

Ms Deborah Smith
30th June 2018

Great care taken

Great care taken, good advice.

Mr Ashley Duckmanton
30th June 2018

South Normanton Dental Practice

I was a very nervous patient, and couldn't have asked for nicer, professional staff

Mr Fraser Thorpe
30th June 2018

Alicia at South Normanton was extremely nice

Alicia was extremely nice

Miss Laura Kavaliunas
30th June 2018

Very kind and understanding

Wasn't the most pleasant procedure, but my dentist was very kind and understanding. Made the experience more enjoyable than normal.

Miss Jodie Froggatt
29th June 2018

Professional service

Pleasant. Dentist explained what he was doing. Professional service.

Mrs Pauline Smith
29th June 2018

Fab dentist

Fab dentist.

Mrs Alexandra Zainali-Tari
29th June 2018

South Normanton Dental Practice

Friendly staff and professional.

Anonymous
29th June 2018

Very happy with high standard of treatment

Very happy with high standard of treatment given. Friendly reception staff.

Mrs Susan Webb
29th June 2018

Professional, informative and friendly

A very professional, informative and friendly dental practice

Mr Dayton Ball
29th June 2018

Caring dentist

Very well mannered and caring.

Anonymous
29th June 2018

South Normanton Dental Practice

I had made an appointment which a receptionist cancelled saying my regular dentist was on annual leave. I asked if I could be seen by another dentist. An appointment was made to an emergency dentist who couldn't do anything because she hadn't time. I made another appointment with another dentist to be told she hadn't time to do anything because I had only 7 mins left. I was on time. She said I already had an appointment in June. This had been cancelled by a receptionist but somehow was restored. I have to say my regular dentist was exceptionally thorough and did a great job.

Mrs Christine Bostock
29th June 2018

South Normanton Dental Practice replied on 28th June 2018:
Dear Mrs Bostock Thank you for your feedback. I would like to offer my apologies on messing you about with your appointments. On the first occasion, we only book 15 minutes for an emergency, as this is the average time, but unfortunately the treatment you required needed much longer, which is why we had to rebook. On the second visit, you were not in our appointment book but had received a reminder, (which i can only put down to technical error )therefore we asked one of our clinicians to see you, but she was due to leave the practice and felt that the work you needed doing should be done by an alternate clinician who could finish your treatment. Once again, please accept my apologies. Kind regards Practice Manager

South Normanton Dental Practice

Very friendly and professional.

Mr James Vjestica
28th June 2018

Excellent service

Friendly welcome. Excellent service.

Anonymous
28th June 2018

Very professional service

Very professional service, just had a little wait.

Miss Laura Morrison
28th June 2018

I find all the staff very helpful

I find all the staff very helpful at this branch, I travel quite far to attend this practice.

Anonymous
28th June 2018

South Normanton Dental Practice

Current dentist Dr Zorro very good! My last dentist in same practice seemed to favour extraction over saving your teeth

Anonymous
28th June 2018

South Normanton Dental Practice replied on 26th June 2018:
Thank you for your feedback. All dentists are bound by GDC guidelines to offer the best treatment that is necessary for the patient. The dentist will always try and save the tooth above extraction whenever possible. Sometimes the tooth may be too broken down, or infected to save it, therefore extraction becomes the only option. I am more than happy to meet with you if you would like further clarification on your treatment.

Excellent service

No problems encountered, excellent service.

Mr Geoffrey Lowe
28th June 2018

Comforting and encouraging

Service good. Dentist and hygienist both comforting (stressful situation ) and encouraging.

Anonymous
28th June 2018

Very welcoming and friendly

Very welcoming and friendly staff as well as helpful.

Anonymous
28th June 2018

Great service. Friendly staff.

Great service. Friendly staff. Made me feel at ease and comfortable throughout the entire experience.

Anonymous
27th June 2018

Professional, good communication

Professional, good communication.

Mr Petre Grecu
27th June 2018

Very good

Everyone was very polite, the dentist and dental nurse put me at ease and were very gentle but thorough, quickly in to see the dentist! Very good!

Anonymous
27th June 2018

Always top class service

Always top class service by a Dentist who knows her trade extremely well .

Ms Kathryn Allen
27th June 2018

Welcoming and very professional

Welcoming and very professional staff and great work.

Anonymous
27th June 2018

South Normanton Dental Practice

Would be better if you get everything you pay for, treatment wise. If you have to pay Ã‚Â£21 for an exam, scale and polish, it would be nice if you actually did the polishing.

Mr Tony Marshall
27th June 2018

South Normanton Dental Practice replied on 26th June 2018:
Dear Mr Marshall Thank you for taking time to offer feedback. When receiving a scale with the ultrasonic scaler, this often removes all tartar and any staining. It is not always necessary to have a polish if the ultrasonic has removed all residue.

Always friendly

Always friendly, always seen fairly close to actual appointment time, clear about treatments done.

Mr Eddie Lounds
27th June 2018

Always been satisfied with the service

Always been satisfied with the service, pleasant receptionists and dentist

Anonymous
27th June 2018

Excellent service

Excellent service and friendly staff.

Mr Farley Brooks
26th June 2018

Extraction was totally without pain

Found Maria excellent, tooth extraction was totally without pain, now healing well, impressed with the,I think new pain suppressant, very pleased.

Mr Terry Ball
26th June 2018

South Normanton Dental Practice

I like South Normanton Dental Practice because they are friendly make you feel at ease and make you very welcome .

Mrs Christina Bowler
26th June 2018

Excellent dental care

Excellent dental care. Friendly staff put you at ease. Nice, bright surroundings.

Anonymous
26th June 2018

Very helpful and fitted me in at short notice

Very helpful and fitted me in at short notice when I had an infected tooth and needed treatment

Mr Christopher Boxall
26th June 2018

Very happy with the treatment

I am very happy with the treatment and find you all very friendly. I have had no problems at all when attending for all the appointments with my family.

Miss Tracy Shardlow
21st June 2018

Good communication and explanation

Able to be seen same day. Repair worked carried out at the first appointment. Good communication and explanation.

Mrs Pamela Upcraft
21st June 2018

South Normanton Dental Practice

Quick and efficient.

Anonymous
21st June 2018

Didn't have to wait long

Didn't have to wait long - which was good.

Anonymous
21st June 2018

South Normanton Dental Practice

Left with a very sore throat, not sure if I had a reaction to something!! Tasted very acidic, burning sensation. Reported to the clinic, who checked all equipment. Called me twice to check on my welfare, throat clear after 24 hours. Great after care. Thank you.

Mr Richard Heath
19th June 2018

South Normanton Dental Practice replied on 21st June 2018:
Dear Mr Heath Thank you for your feedback and also for ringing the surgery with regards to your sore throat. It is important that we do a full investigation to anything unusual. I spoke with both Dentist and nurse with regards to your treatment, and it seems that only plain water was used and non latex gloves. All instruments go through a robust process of decontamination. It will remain a mystery as to what triggered your sore throat, however I am pleased to know that you are feeling well today. Kind regards Practice Manager

Made me feel relaxed

Made me feel relaxed and was very informative about what was happening.

Anonymous
19th June 2018

South Normanton Dental Practice

My appointment ran late by about an hour, when I did get to see a dentist (not the one I had an appointment with) it was a whirlwind experience. I am sure I was in there less than 5 minutes. No one explained that the dentist was running late until I asked how much longer I would be kept waiting.

Mrs Lisa Proctor
19th June 2018

South Normanton Dental Practice replied on 19th June 2018:
Dear Mrs Proctor Thank you for your feedback. I am sorry that you did not feel that you had a good service when you attended for your appointment. Unfortunately the dentist that you were booked in to see, had had an emergency patient earlier, which had put her behind her time. I will speak with reception and ensure that going forward they will inform patients of their potential wait.

Pleasant and helpful

Everyone is nice, pleasant and helpful.

Mrs Susan Fleet
18th June 2018

South Normanton Dental Practice

It's important to feel confident in the dentist which I do, this hasn't always been the case over the years.

Mrs Lisa Galvan-Reyes
18th June 2018

South Normanton Dental Practice

Efficient, good advice.

Mrs Lisa Trafford
18th June 2018

South Normanton Dental Practice

Was very busy when I arrived and I went into my appointment a few minutes late but the receptionists were friendly and my dentist listens to any problems and then informs me of my choices regarding treatment. He explains what he is doing and although running a little late I didn't feel that he was rushing to make up time.

Anonymous
16th June 2018

Friendly, polite and professional

Friendly, polite and professional, very satisfied.

Mr Ian Cockayne
16th June 2018

Very good service

Nearly always on time which is important, and very good service.

Anonymous
16th June 2018

Understanding, patient

Saw a difference dentist yesterday was very nice and understanding with my daughter and patient with her, also my examination went well too.

Mrs Helen Clare Marriott
16th June 2018

Lots of good advice

Felt really at ease when was in the chair, very anxious about going to the dentist but was made to feel at ease. Wouldn't say it was a pleasant experience but needed to be done and lots of good advice given on oral health e.g what toothpaste to use the importance of using a electric toothbrush and the cleaning of teeth etc.

Mrs Vicky Lowe
16th June 2018

Very thorough check up

A very thorough check up.

Mr Arthur Ernest Parsons
16th June 2018

Very good dentist

Very good dentist and the nurse working with him and the reception staff are all very good, polite and helpful.

Mr Neil Clennell
16th June 2018

Lovely staff and amazing dentist

Lovely staff and amazing dentist. Always feel in good hands with Maria.

Miss Jodie Shaw
16th June 2018

Professional treatment

Very pleasant staff and professional treatment.

Anonymous
15th June 2018

So understanding and caring

Fantastic team, Magdalena and John are both amazing, so understanding and caring.

Mrs Lisa Hardy
15th June 2018

South Normanton Dental Practice

Friendly, polite staff who put you at ease from the minute you walk through the door.

Mrs Barbara Cope
15th June 2018

Very nice and patient

My dentist has been very nice and patient with me as I stress in the appointments. If anything it's difficult to book an appointment that isn't an emergency appointment as the practice is booked very quick.

Miss Charlotte Armiger
15th June 2018

Dentists are all pleasant

Dentists are all pleasant also nurses and receptionists.

Anonymous
15th June 2018

Extraction

After having troubles initially getting an appointment, after the dentist told me to come back after my father's funeral the extraction process went very smoothly.

Miss Julia Edwards
14th June 2018

South Normanton Dental Practice

Pleasant and efficient.

Mr Gerald Dewane
13th June 2018

South Normanton Dental Practice

Staff very professional with a ready smile.

Mr Micheal Piechota
12th June 2018

Excellent dentist

My Dentist was excellent as usual.

Anonymous
12th June 2018

Had a great experience

Had a great experience with Kate Richmond, was made to feel comfortable and reassured. The waiting area is nice and relaxing Also all members of staff were friendly.

Mr Shaun Bobrucki
12th June 2018

South Normanton Dental Practice

I wasn't kept waiting for my appointment which was a bonus and the staff were very helpful and friendly.

Mrs Tracy Orwin
12th June 2018

South Normanton Dental Practice

Best dentist I've ever been to, no complaints, all staff are lovely.

Mrs Angela Miles
12th June 2018

South Normanton Dental Practice

I found the Dentist very good and friendly and also the staff.

Ms Glennis Smith
10th June 2018

Very nice, informative

Very nice, informative and efficient dentist.

Miss Lucy-Anne Brooks
10th June 2018

Extremely happy with the whole experience

I'm extremely happy with the whole experience. Lots of my friends already attend the practice because of my recommendation.

Mr Keith Burdon
9th June 2018

Excellent treatment

I have always received excellent treatment.

Mrs Pat Butler
9th June 2018

Very caring, very understanding and gentle

Very caring, very understanding and gentle and Jon the hygienist is very good, I feel very relaxed. I am very nervous but he makes me feel relaxed and not worried.

Mrs Susan Hebblethwaite
9th June 2018

Really friendly

The staff are really friendly.

Mrs Jane MacKnight
9th June 2018

Very prompt, courteous, professional

Very prompt, courteous, professional and friendly service from all staff

Mr Michael Street
9th June 2018

South Normanton Dental Practice

Had an immediate denture made which wasn't right and my dentist and her dental technician put themselves out to re-do them in a week.

Miss Dawn Cooke
9th June 2018

I would like to recommend

I would like to recommend someone to you Dentist, you are a look after people's teeth well.

Miss Debbie Stanley
9th June 2018

My dentist is lovely, kind and professional

I'm very happy with my experience at the practice, I've had a few problems and they have been dealt with promptly, efficiently and professionally, the receptionists are always very pleasant and efficient and my dentist is lovely, kind and professional.

Mrs Suzanne Guest
9th June 2018

Comfortable experience

Good friendly, comfortable experience.

Mr Robert Dixon
8th June 2018

South Normanton Dental Practice

Very friendly staff and never had any complaints about my treatment.

Anonymous
8th June 2018

South Normanton Dental Practice

Friendly staff, good treatment.

Anonymous
8th June 2018

An outstanding dental practice

Just an outstanding dental practice in all aspects.

Mr Christopher Dawson
8th June 2018

Friendly, efficient

Friendly, efficient service.

Ms Joy Barnes
8th June 2018

Extraction that was explained by Maria throughout

Before treatment Maria explained in detail the procedure and the pros and cons. The options were also discussed following treatment. The extraction was painless with job well done.

Mr Christopher Bardell
6th June 2018

Always been happy here

I have always been happy with the level of service received

Mrs Sally Spencer
6th June 2018

Short wait time

Short wait time, thorough examination.

Mrs Karen Pegg
2nd June 2018

Friendly, honest service

Friendly, honest service.

Anonymous
2nd June 2018

First class

Lovely staff, appointment always on time, dental care first class.

Anonymous
2nd June 2018

I always feel calm and relaxed

I cant complain about any treatments I have had. I always feel calm and relaxed and staff are always friendly and helpful.

Mrs Hilda Bramley
2nd June 2018

South Normanton Dental Practice

If I need an urgent appointment I am always offered an appointment to suit my needs and problem. I find all receptionists and clinicians very helpful, friendly and professional at all times. I would, and indeed do, recommend the practice to friends and family, I have every confidence in the whole team.

Anonymous
2nd June 2018

Possibly the best dentist I've ever had.

Friendly, efficient and last time, possibly the best dentist I've ever had.

Mr Steven Swain
1st June 2018

Very attentive and kept me fully informed

I rang for an emergency appointment and got one the same day, excellent! Didn't see my normal dentist but he was just as good, very attentive and kept me fully informed of what he was doing throughout the appointment! Reception ladies and dental assistants are all lovely!

Mrs Helen Baker
1st June 2018

Very caring

Really good staff, very caring.

Anonymous
1st June 2018

Expert advice and treatment

Everyone at the practice are very reassuring and give expert advice and treatment.

Mrs June Parkin
1st June 2018

Fantastic emergency appointment

Fantastic emergency appointment and really good advice from the dentist seen.

Anonymous
1st June 2018

Very pleasant, very thorough

Dentist very pleasant and explained all treatment. Very thorough.

Anonymous
31st May 2018

Amazing reassurance and care

I was scared to come as I hadn't been to a dentist for over 20 years and was ashamed to, but the reassurance and care I received was amazing.

Mrs Carol E
31st May 2018

Very good, professional

Very good, professional experience.

Ms Beverley Devaney
31st May 2018

Professional treatment, helpful, friendly staff

Staff very friendly and helpful and will offer support if needed, having treatment carried out is very professional.

Mr Stanley R
30th May 2018

Excellent service

Excellent service with friendly staff.

Miss Moira C
30th May 2018

Very good practice

Very good practice and good treatment.

Mr Richard Wilkins
30th May 2018

Very friendly staff

Very friendly staff. Appointments on time.

Mrs Christine R
30th May 2018

Very accommodating and patient

Lovely staff that are very accommodating and patient with myself and my children.

Anonymous
30th May 2018

Polite, professional, excellent advice

Always very welcoming, dentists are always polite and professional and give excellent advice.

Anonymous
30th May 2018

Genesis Dental

I don't like dentist I feel I was pressured into being referred and spend 60 pounds when I felt I wasn't in right frame of mind to make a decision

Mr Steven Beaton
30th May 2018

South Normanton Dental Practice replied on 21st June 2018:
Dear Mr Beaton As per our recent telephone call, please call me if I can be of any further assistance. Kind regards Practice Manager

Very friendly, professional

I have always been very nervous of going to the dentist but all the staff I have seen at Genesis have been very friendly (whilst maintaining professionalism) and put me at ease.

Anonymous
30th May 2018

South Normanton Dental Practice

Friendly. Fast service.

Mr Paul F
29th May 2018

Friendly, professional

Friendly, professional staff.

Anonymous
29th May 2018

On time, informative

Friendly people in a sometimes worrying environment. Appointments have been on time, informative and fully explained.

Mr Mark G
29th May 2018

Very pleased with the treatment

Very pleased with the treatment I received.

Mr Paul Roach
29th May 2018

South Normanton Dental Practice

Good service and friendly staff.

Mr Neil L
29th May 2018

I feel reassured

Although I am nervous, I always feel reassured while I am there

Anonymous
27th May 2018

Very good, considerate

Very good and considerate.

Anonymous
24th May 2018

Very satisfied, thorough checks

Very satisfied, thorough checks, pleasant atmosphere.

Mr Geoffrey R
24th May 2018

On time

Everything went on time.

Mr Peter R
24th May 2018

I recommend this practice

I had not been to the dentist for around 8yrs due to a bad experience (at a different dental practice), I am now very scared and get extremely anxious when I have to go even for a normal check up. I usually see the same dentist and the hygienist, both are very good with me and how nervous I am. I had to see a different dentist to an emergency appointment and he was also very good with me and put me at ease. I recommend this practice to my mum who is also very nervous of dentist and she now comes to this practice and is put at ease by the dentist she sees.

Mrs Marie Eyre
22nd May 2018

Very confidence inspiring

The dentist who I saw and extracted my tooth is one of the best dentists I've had. Very confidence inspiring.

Mr Stephen Andrew Haywood
15th May 2018

Friendly, welcoming staff

Accommodated urgent appointment. Friendly, welcoming staff.

Anonymous
15th May 2018

Good service and advice

Generally good service and advice.

Mr Craig Marshall
15th May 2018

South Normanton Dental Practice

Polite and professional.

Mrs Yvonne Hunt
11th May 2018

Good treatment from this practice

Carmen and Jonathan are really good

Mrs Jean Norton
9th May 2018

Made to feel at ease

Made to feel very comfortable and at ease

Mr Allan Grainger
4th May 2018

Good treatment received

Friendly & helpful staff. Approachable & good treatment received

Mrs Lynne Hill
25th April 2018

Fast and efficient

Great service, fast, efficient, caring and helpful.

Anonymous
23rd April 2018

Check up and filling, careful and pain free

My dentist (Maria) is exceptionally helpful and informative and always gives me careful pain free treatment

Mr Charles Williamson
20th April 2018

Transformation

Had all my black fillings removed and white ones put in and a bridge fitted. i used to he scared of dentists but they made me feel relaxed and comfortable and I have got my smile back without horrid gaps, its great

Mr Dexter Bullock
17th April 2018

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South Normanton Dental Practice

Genesis Dental Care, 2 Birchwood Lane, South Normanton, Alfreton, Derbyshire, Avon, DE55 3DA

Average review score from 300 reviews

ABOUT SOUTH NORMANTON DENTAL PRACTICE

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South Normanton Dental Practice

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