Genesis South Normanton Dental Practice

Name: I left with a wonderful smile
Item: Genesis South Normanton Dental Practice
Rating: 5
Author: Mr Terry Whetton

Genesis Dental Care, 2 Birchwood Lane, South Normanton, Alfreton, Derbyshire, DE55 3DA

Average review score from 1915 reviews

ABOUT GENESIS SOUTH NORMANTON DENTAL PRACTICE

We have a friendly team where you will be treated in a professional manner throughout your time at the practice. Our practice offers both NHS and private treatments utilising modern with up-to-date technology and equipment. If we are not able to offer a specialised treatment at our practice, we are able to refer patients to other practices within the Genesis group. We are at ground floor level, so accessible for wheelchairs and pushchairs, with no steps to encounter.

NHS Patients currently accepted
	Fee paying adults
	Charge-exempt adults
	Children aged 0-18 years
	Urgent dental care patients
	Only by referral from a dental practitioner

I left with a wonderful smile

A chipped front tooth when on holiday is no fun for anyone! I made a phone call to Genesis while I was away. Within a minute the pleasant receptionist had arranged an emergency appointment for the day on my return from holiday. Everything went well. The dentist did a great good job, and I left with a wonderful smile.

Mr Terry Whetton
22nd October 2019

Genesis South Normanton Dental Practice

Premises were clean, staff were professional and friendly.

Anonymous
22nd October 2019

Lovely dentist

Prompt service. Lovely dentist.

Anonymous
22nd October 2019

Made to feel at ease

Made to feel at ease by my dentist.

Anonymous
22nd October 2019

Dental appointment

Appointments usually start late but staff are great. Appointments very rapid - 6 minutes for a check up start to finish, but still only 6 months between appointments. £45 a year for 12 minutes of 'checking' seems expensive but understand fees set externally.

Anonymous
21st October 2019

Genesis South Normanton Dental Practice replied on 21st October 2019:
Thank you for taking the time to offer a review on our service. I am unable to investigate your records, due to being anonymous, however if you wish to discuss this matter further, then please do not hesitate to contact the PM. If you wish to extend the time between your check up appointments, then please discuss this with the dentist.

I had an excellent service

I had an excellent service from my dental staff. From start to finish I received a top service and I am very happy with my new denture. Thank you

Ms Karen Dover
21st October 2019

Very happy with Genesis

Went for my check up on with Maria, she always has a smile on her face and always friendly and chatty, makes me feel comfortable. Receptionist staff polite and friendly. Very happy with Genesis.

Miss Marie Johnson
21st October 2019

Recommended for nervous patients

The hygienist is very understanding of patients with sensitive teeth and makes sure that you are not in any pain. I would recommend him to anyone who is nervous of going to dentist.

Anonymous
21st October 2019

Very friendly dentist

Very friendly dentist and the man who did my treatment was very welcoming and professional.

Mrs Michelle Bamford
21st October 2019

Appointments run to time

Friendly reception staff, nice clean environment, appointments run to time.

Anonymous
21st October 2019

Great staff

Great staff always makes me feel at ease.

Miss Rebekah Steele
21st October 2019

Highly recommend

Excellent service and would highly recommend.

Mr Harvey Fox
21st October 2019

Genesis South Normanton Dental Practice

I found the dentist to be extremely thorough and the reception staff were very professional.

Mr Nigel Booth
21st October 2019

Always excellent service

Always excellent service. Waiting time minimal. Good reception staff and great dentist.

Mrs Jill Hallam
21st October 2019

Dental appointment

I have no complaints about the treatment I received what I'm not happy with is the wait I was called a few days before my visit asking if I could move my appointment from 8:15 to 9:00 I told them that I couldn't as I had to go to work I arrived at 8:05 but was not seen until 9:00 without any explanation

Mr Tim Hill
17th October 2019

Genesis South Normanton Dental Practice replied on 17th October 2019:
Dear Mr Hill I must apologise profusely for your lengthy wait. We asked you to come later, as a call was scheduled to Dr Fernandez, which she had to take. Due to a hold up in traffic on her way to work that morning, this made her appointments run late and she then had to take the scheduled call. Unfortunately her nurse thought that reception had informed you and visa versa. Please accept my sincere apologies for this sequence of events. Kind regards Lindsey (Practice Manager)

Genesis South Normanton Dental Practice

Dentist and dental nurse excellent.

Mrs Barbara Sharon Walker
17th October 2019

Would recommend to anyone

Friendly and professional staff. Appointments have always run on time. Nice building. Would recommend to anyone.

Ms Joanne Taylor
17th October 2019

Friendly and helpful

Friendly and helpful staff as always. Information and advice about my treatment was perfect.

Mrs Nicola Vernon
17th October 2019

All the staff are lovely

I enjoy going to the dentist. Elisa my Dentist is lovely, she does a thorough examination and is pleased with my teeth. She is friendly and helpful. Actually all the staff are lovely.

Mrs Debbie Booth
17th October 2019

Very happy with the treatment and care

Very happy with the treatment and care, friendly staff. Always clean and comfortable. Moved most of my family to them.

Mr Adam Orme
17th October 2019

Friendly staff

Friendly staff. No long wait to be seen.

Mrs Angela Bayliss
17th October 2019

Genesis South Normanton Dental Practice

Polite and efficient.

Anonymous
17th October 2019

Dental appointment

I find all members of the practice are very friendly and appointment times are very good, almost always on time.

Mr Keith Bayliss
17th October 2019

Genesis South Normanton Dental Practice

Friendly professional helpful and reassuring.

Mrs Karen Cousins
16th October 2019

Very efficient and knowledgeable

I have always found everyone at the practice to be very efficient and knowledgeable. I would have no hesitation in recommending you to all my friends.

Anonymous
16th October 2019

A lovely friendly dental surgery

A lovely friendly dental surgery, always met with a smile. Staff are lovely. Never left waiting for to long for appointment. Helpful advice given too.

Mrs Stephanie Christina Short
16th October 2019

Top class

Top class and friendly people too.

Mr Robert Banks
16th October 2019

Very good dentist

Very good dentist, explained what everything she was doing, made me feel very comfortable, didn't have to wait a long time.

Mrs Barbara Dudley
15th October 2019

Fantastic dentist

Reception was efficient and friendly and when I saw the dentist he was fantastic, very informative and helpful all round. Took time with me.

Mr Andrew John Graham
15th October 2019

Kind and understanding

Kind and understanding, patient, lovely friendly staff. Thank you everyone.

Mr Keith Rodgers
15th October 2019

Great reception

Great reception. Quick service. Plenty of availability.

Mr Michael Hough
15th October 2019

Fast and efficient service

Fast and efficient service. Dentist (Carmen) has a great manner and is always helpful in her advice during consultations.

Anonymous
15th October 2019

Appointments always available

Appointments always available when required, friendly team and don't exaggerate on any work needed they really do have your best interest at heart. I wouldn't go anywhere else.

Mrs Emma Jones
15th October 2019

A good level of service

Pleasant reception staff, prompt treatment, a good level of service, thank you.

Mr Stephen Brooks
15th October 2019

My dentist has been excellent

I have had a few problems with my gums and teeth and my dentist has been excellent.

Anonymous
15th October 2019

So thoughtful to my nerves

Ladies on the desk were lovely and chatty, made me feel at ease. Dentist nurse was also friendly and warm. The dentist was so thoughtful to my nerves and also gave me good tips on oral cleanliness.

Mrs Kerry Collier
15th October 2019

Highly recommend

The Lady dentist that I saw was lovely, talked through it all, helped my anxiety, would highly recommend her.

Mrs Anne Marie Cabourn
15th October 2019

Genesis South Normanton Dental Practice

Friendly staff and made me feel comfortable.

Miss Shareen Miller
15th October 2019

Friendly, efficient

Friendly staff and an efficient turnaround time.

Mr Anthony Tony Hale
15th October 2019

Good care and treatment

Friendly helpful staff. Good care and treatment.

Mrs Anita James
15th October 2019

Excellent, great results

Was made to feel really at ease, I was pretty nervous but Emma and Usman got me through it. Excellent and ended with great results.

Mrs Clare Gunby
15th October 2019

Cannot fault my dentist

Cannot fault my dentist, had him a good few years now and always been satisfied.

Mr Derek Moore
15th October 2019

Emergency appointment

Overall a good dentist, depending on who you see, Been in again recently for a tooth abccess, they were very quick and efficient and got me an emergency appointment the same day I called with the symptoms, dentist was very thorough and out me at ease. Overall a nice experience on that occasion.

Miss Abbie Louise Cooper
15th October 2019

Excellent practice

Excellent practice, with excellent staff in all departments.

Mr Richard Bond
15th October 2019

I leave feeling refreshed

When I have a clean I am so nervous. I see Jon the hygienist, he makes me feel so at ease with his caring joking manner. I leave feeling refreshed.

Mrs Susan Hebblethwaite
15th October 2019

Reassuring and very gentle

Always excellent service at Genesis. Dr Zaro is reassuring and very gentle.

Mrs Lyndsay Morris
11th October 2019

Very nice and gentle

The lady I saw was very nice and gentle doing my treatment, I felt at ease, feel more relaxed for when I visit the dentist next time .

Miss Carolyn Richards
11th October 2019

Genesis South Normanton Dental Practice

Needed some emergency treatment, and was very pleased with the service I received and the treatment as well.

Mr Gary Ian Dunkley
11th October 2019

Very professional and welcoming

Very professional and welcoming by all staff makes you feel at ease, very good service by all.

Ms Beverley Devaney
11th October 2019

Dental appointment

Quick and to the point.

Mr Laurence Smith
11th October 2019

Most impressed

The dentist was newly qualified and extremely thorough. I have never had such an intensive check up. Most impressed.

Mr Nicholas Fynn
9th October 2019

My experience was first class

Easy check in, 2 minutes wait in then straight in, hygienist was thorough and friendly, all in all, to say it's a dental surgery we're talking about here, my experience was first class.

Mr Lee Garrett
9th October 2019

Answered any questions I had

Dentist friendly and thorough. Gave me choice to have x ray which I did. Answered any questions I had.

Anonymous
9th October 2019

I'm staying with Genesis

Taken me years to finally find a good dentist and service. I'm staying with Genesis and relieved I've no longer got the hassle of shopping and swapping to find a good dentist.

Ms Lisa Atwill
9th October 2019

I would recommend the practice

I found all the staff very friendly and polite, Mr Sham and his assistant put me very much at ease throughout my check up, I would certainly recommend the practice .

Anonymous
9th October 2019

Efficient, friendly ans caring

Efficient, friendly ans caring with good dentists.

Mr Steven Swain
9th October 2019

Options offered and discussed

Staff always very polite and friendly. Options offered and discussed over future treatment.

Mr Philip Williams
9th October 2019

Great service

Great staff and service.

Anonymous
9th October 2019

Genesis South Normanton Dental Practice

Always friendly. In and out with little fuss

Miss Stephanie Foulkes
9th October 2019

Dental appointment

We have been seeing Maria since 2007 and she and all other staff are so friendly.

Mrs Dawn Bramley
8th October 2019

Excellent service

Excellent service and friendly staff.

Mr David Nicholls
8th October 2019

Friendly and approachable

Staff is friendly and approachable.

Anonymous
8th October 2019

Extremely happy with service

Always a bit nervous regarding needles and drills. I was seen on time and Mr. Hale told me what he was going to do throughout procedure. I found this very reassuring. Friendly and helpful staff. Extremely happy with service.

Mrs Diana Eaton
8th October 2019

Prompt attention

Prompt attention, good treatment.

Mr Sunil Thomas
8th October 2019

Genesis South Normanton Dental Practice

Very good service all round.

Mr Stuart Law
8th October 2019

Fantastic dentist

Always happy, so glad Magdalena is back, what a fantastic dentist.

Mrs Lisa Hardy
8th October 2019

Very good service

Very good service, dentist practice lovely, very friendly, pleased with service.

Mrs Karen Irene Barnett
8th October 2019

Genesis South Normanton Dental Practice

Very nice and easy to talk to all staff that do a good job.

Miss Shirley Hughes
8th October 2019

Excellent with children

I have always found the dentists and staff to be pleasant and thorough with certain dentists being excellent with children.

Miss Claire Eaglefield
8th October 2019

Efficient and very capable

Friendly, efficient and very capable.

Mrs Karin Mark
8th October 2019

Always willing to help

Friendly staff always willing to help.

Mrs Patricia Sadler
8th October 2019

A relaxed and friendly environment

A relaxed and friendly environment coupled with efficiency.

Mr Anthony Firman
8th October 2019

Recent dental appointment

I got my appointment day wrong but the dentist still managed to see me which was very good.

Mr David Harwood
8th October 2019

I would not go anywhere else

The hygienist and nurse were fantastic, easing all my worries as a very nervous patient. I would not go anywhere else.

Mrs Sarah Eyre
8th October 2019

Explained everything step by step

Excellent, made you feel and ease and they explained everything step by step.

Mr Clive Morris
8th October 2019

Really happy with my experience

Really happy with my experience. The dental practitioner was excellent and very caring with the treatment I had.

Mr Ashley Bunting
8th October 2019

Emergency appointment

Had an emergency appointment, dealt with quickly. Very friendly and efficient.

Mrs Barbara McGing
8th October 2019

Good service, highly satisfied

On time, always pleasant. Good service, highly satisfied.

Miss Donnalee Cope
8th October 2019

A professional service

I am always treated in a pleasant friendly way whilst maintaining a professional service.

Mrs Norah Bosworth
8th October 2019

Genesis South Normanton Dental Practice

Very polite and quick.

Anonymous
8th October 2019

Would recommend them to anyone

Everyone is so helpful and friendly would recommend them to anyone.

Mrs Nicola Coyle
8th October 2019

Dental appointment

Always friendly and helpful.

Mrs Mary Hale
8th October 2019

Feel like I'm in safe hands

Always friendly, polite and professional. Always completely at ease 'In the chair'. Feel like I'm in safe hands.

Mr Jeffrey Brammer
8th October 2019

Great service, highly recommend

Genesis have been our family dentist now for over 5 years. Great service, can always get appointments and emergency appointments. I would highly recommend.

Mr Jonathon Watson
3rd October 2019

Lovey staff

Lovey staff, very friendly and helpful.

Mrs Jayne Mallatratt
3rd October 2019

Genesis South Normanton Dental Practice

Reception staff is lot nicer than previously, also lovely new kind dentist.

Anonymous
3rd October 2019

Recent dental appointment

Good service, pleasant dentist.

Mr Keith Griffiths
3rd October 2019

Very friendly service

Very friendly service. Staff respond lovely to my toddler.

Mrs Deborah Saint
3rd October 2019

Dental appointment

I went in to the dentist almost immediately. He was very pleasant and made sure that I was OK several times.

Ms Ruby Gdynia
3rd October 2019

Emergency appointment

I had a dental problem which needed sorting out quickly. I was sorted two hours after I had phoned.

Ms Joy Barnes
3rd October 2019

Love this dentist

I couldn't ask for better quality of care and really friendly staff! Love this dentist and the confidence it gives me by having nice teeth in the long run! Big shout out to Maria F- she's great!

Miss Loren Sanders
3rd October 2019

Very efficient system

Friendly staff and very efficient system.

Mr Andrew Jenner-Dyer
3rd October 2019

Friendly and professional

The staff are very friendly and professional and really put me at ease as I don't like the dentist.

Anonymous
3rd October 2019

Genesis South Normanton Dental Practice

Pleasant staff. Good service.

Mrs Vanda Dziuba
3rd October 2019

Dental appointment

The fact its on a busy junction and now customers have no where to park as the carpark thats there is for staff only. There not taking any new or old existing NHS customers on their books.

Mrs Julie Creswick
30th September 2019

Genesis South Normanton Dental Practice replied on 30th September 2019:
Dear Mrs Creswick Thank you for taking time to offer feedback on our practice. With regards to parking, the actual street and surrounding areas are all free parking. There is also a large car park across the road from the practice, with a pedestrian crossing for road safety. We are taking on new patients. Occasionally when we get extremely busy, we have to put a hold on the registration list for a short period only. Regards Practice Manager

Genesis South Normanton Dental Practice

I am very happy with my current dentist and the reception staff are friendly and helpful.

Anonymous
30th September 2019

Excellent emergency service

Excellent service, rang for emergency appointment got offered one straight away, lovely receptionist, excellent dentist very patient, would thoroughly recommend five star plus.

Mr Jack Palmer
30th September 2019

Wonderful dentist

Wonderful dentist, really friendly. My actual dentist is amazing.

Mrs Kerry Baker
30th September 2019

Would recommend this practice

Happy with the service I get and would recommend this practice.

Anonymous
30th September 2019

Prompt inspection

Prompt inspection by Maria, excellent treatment by John

Anonymous
30th September 2019

Appointment was on time

Very busy but acknowledged. Appointment was on time.

Ms Christine Paice
30th September 2019

Pleasant, friendly

Pleasant reception staff and dental technicians and a nice clean friendly environment.

Mrs Evette Robinson
30th September 2019

Excellent

Efficient and professional staff.

Miss Andrea Joanne Brunt
30th September 2019

Puts you at ease

Efficient and friendly. Puts you at ease.

Ms Jill Ralphs
30th September 2019

Friendly and reliable service

I think it a friendly and reliable service.

Anonymous
30th September 2019

Friendly and welcoming

Friendly and welcoming experience.

Master Jack Langham
30th September 2019

Dental appointment

Went for a check up the other week and was told my teeth were great although I had a bit of plaque behind my bottom teeth?? Previous dentists have always cleaned away the plaque in with the £23 so is it just me or do dentists not do this anymore? So what did I actually pay my £23 for??? I shouldn't have to pay another £40 for a hygienist visit surely? I am paying my dentist to this. RIP off if you ask me! Dentists are no longer dentists, they are just robbers in disguise.

Mr Morgan Davies
27th September 2019

Genesis South Normanton Dental Practice replied on 27th September 2019:
Dear Mr Davies thank you for taking time to offer feedback on your visit to our practice. We only offer treatment that is clinically necessary. On checking your records, it seems that your teeth were not in need of a scale and polish as you had no tartar build up to remove. Plaque can easily be removed by tooth brushing, which can be done at home, however the dentist did polish this of for you. You do not need to visit the hygienist, but you were given the cost of a visit, as this is patient choice. You have certainly not be robbed. You have paid the NHS charge for what was required.

Recent dental appointment

When you ring up the surgery, you are subjected to the most ridiculously long advertising voice message or, if you choose the option of not listening to it, then a ridiculously long delay by way of punishment for not listening to it.

Mr Stan Gostkowski
26th September 2019

Lovely appointment

My appointment with Suhael Zaro was lovely, as always! He is a credit to your company.

Mrs Shelia Murphy
26th September 2019

Genesis South Normanton Dental Practice

Had a tooth out, saw Maria. She made me feel at ease and it wasn't half as bad as I thought it be. Had my only other tooth out in 1978 and it took ages and was very painful

Mr Steven Lees
26th September 2019

Everyone was fantastic

From receptionist to dentist everyone was fantastic couldn't do enough for me. I was highly satisfied, thank you.

Mr Christopher Reville
26th September 2019

Professional, courteous

As always, a friendly welcome by Mrs. Bodil and her assistant. Professional, courteous and put you at ease. I don't suppose anyone looks forward to visiting the dentist... but this is as close as you'll get!

Mr Lloyd Saich
26th September 2019

I was seen promptly

I was seen promptly on my appointment time, by my usual dentist who, as always, was friendly and efficient.

Mrs Jennifer Sole
26th September 2019

Dental appointment

Pleasant helpful staff.

Mr Andrew Gardener
26th September 2019

Friendly and welcoming

Friendly and welcoming reception staff, dentist was very reassuring as I was rather anxious about my appointment, made me feel more at ease.

Mrs Kirsty Millward
26th September 2019

Always very helpful

Always very helpful when booking appointments...also pleasant when in the surgery...never had any problems at all.

Mr Neil White
26th September 2019

Efficient, polite, helpful

The staff are all efficient, polite, helpful and friendly.

Mr Michael Zupa
26th September 2019

Professional service

Great friendly professional service.

Mr Mark Bolton
26th September 2019

Excellent and pain free

Excellent and pain free, long time since had confidence in the dentist, first class.

Mr Peter Dudley
26th September 2019

Genesis South Normanton Dental Practice

Carmen was brilliant as always.

Mrs Carol Meakin
26th September 2019

Always a pleasant experience

Brilliant dentists, friendly efficient receptionists, great atmosphere, overall always a pleasant experience.

Mr Attila Kiss
26th September 2019

Treated with care, dignity and respect

I was treated with care, dignity and respect, all that was going to be done was explained beforehand, very pleased, thank you.

Mr Michael Hancock
26th September 2019

Made to feel relaxed

A great experience, from the receptionists to the dentist myself and my young children were made to feel relaxed and very welcome.

Mr Daniel Matchett
26th September 2019

Quick and thoroughly explained

Very friendly staff. Treatment was quick and thoroughly explained. Clean and pleasant surroundings.

Mr Jason Graves
24th September 2019

Speedy, knowledgeable and helpful

Speedy, knowledgeable and helpful on reception. Maria always makes you feel comfortable and explains everything.

Mr Richard Heath
24th September 2019

Very professional

All the staff very professional.

Mrs Linda White
24th September 2019

Genesis South Normanton Dental Practice

Fast service, polite and professional

Mr Kevin Hippey
24th September 2019

Best practice I have been to

Lovely Receptionist, lovely Dentist and no waiting, best practice I have been to.

Mrs Sharon Browett
23rd September 2019

Caring and professional

A very caring and professional experience from reception to dental treatments.

Mrs Carole Hardy
23rd September 2019

Brilliant service

Brilliant service and really helpful with advice on caring for my teeth.

Mrs Laura Housley
23rd September 2019

The staff are excellent

The staff are excellent, always professional and very good at their job. I am always very satisfied with all the work I have done.

Mrs Diane Allpress
23rd September 2019

Really positive experience

Staff were excellent with my 3 year old daughter. She had really not wanted to come to the dentist but staff were lovely to her and she had a really positive experience.

Mrs Lisa Smith
23rd September 2019

Very kind

Very kind. Very clean and patient while doing the procedure.

Anonymous
23rd September 2019

Genesis South Normanton Dental Practice

Professional and efficient.

Mrs Fiona Meats
23rd September 2019

Great service

Very comfortable, great service.

Mr Peter Witts
23rd September 2019

Absolute perfect service

Absolute perfect service. Most reassuring staff. So pleased you are my dentist service as you have made me less nervous about dentists. Would highly recommend you.

Mrs Yvonne Hutsby-Bird
23rd September 2019

Courteous and efficient

Courteous and efficient. Minimum waiting time.

Mrs Susan Williams
23rd September 2019

Friendly, efficient

Staff very efficient and friendly.

Mrs Valerie Richards
19th September 2019

Relaxing, understanding and quick

The services I received were relaxing, understanding and quick.I thank you all.

Mr Ashley Clark
19th September 2019

Very good dental practice

Its a very good Dental Practice with good service and staff.

Anonymous
19th September 2019

Simple and straightforward

Simple and straightforward service. On time, professional and polite.

Mr Sonny Goffin
19th September 2019

You do not feel rushed

Take time with you and you do not feel rushed. Very pleasant. I also told 3 of my friends, they also come to you and my grandchildren do as well.

Ms Lynda Steele
19th September 2019

Quick and efficient

My problem was solved quickly and efficiently.

Mrs Jean Flint
19th September 2019

On time, professional

The staff on the reception are very friendly, my appointments have always been on time. My dentist and hygienist are very professional in what they do.

Mr Shane Mottershed
19th September 2019

Genesis South Normanton Dental Practice

A very friendly and efficient service. Thank you.

Mrs Tracy Tasker
19th September 2019

First class treatment

My experience was very professional, first class treatment.

Anonymous
19th September 2019

Friendly, efficient

Very friendly staff and efficient service.

Mrs Yvonne Jones
19th September 2019

Genesis South Normanton Dental Practice

Always friendly. The reminders by text and e-mail are really helpful too.

Mr Stewart Chidley
17th September 2019

Friendly and welcoming

Brilliant dentists, very friendly and welcoming.

Miss Kayleigh Whysall
17th September 2019

Dentist kept me reassured

I was welcomed at the reception with a smile. I didn't have to wait, within a couple of minutes I was sat in the dentist chair. My treatment went very well, with no issues. The dentist was charming and she kept me reassured and communicated clearly to me what was being done. I left the dentist with a SMILE.

Mr Terry Whetton
17th September 2019

Overall highly recommended

Very friendly welcome on arrival - modern and roomy waiting area - professional and informative dental treatment - overall highly recommended.

Mr Stephen Jones
17th September 2019

A breath of fresh air

Staff are pleasant and sincere. My dentist is thorough and always positive. A breath of fresh air.

Mrs Jeannette Blowen
17th September 2019

Genesis South Normanton Dental Practice

Excellent, every time the dentist did some thing he explained what he was doing.

Mr Jamie Thompson
17th September 2019

Very efficient

Very efficient, nice staff.

Mrs Rebecca Nicholls
17th September 2019

Great dentists

Friendly and helpful staff, great dentists. No hesitation in recommending Genesis South Normanton.

Miss Kate Mallatratt
17th September 2019

Genesis South Normanton Dental Practice

Prompt, courteous and painless service.

Mrs Gillian Hefford
16th September 2019

Had a filling, no pain

Had a filling, no pain which I was dreading so was really pleased about that.

Anonymous
16th September 2019

One of the best dentists that I have had

Very efficient receptionists who make you feel very welcome, dental assist working with Carmen, lovely and puts you at ease. Carmen is one of the best dentists that I have had. Excellent.

Mrs Susan Green
16th September 2019

Friendly and professional

Very friendly and professional staff.

Anonymous
16th September 2019

Courteous, friendly

Courteous, friendly and experienced employees.

Anonymous
16th September 2019

Recent dental appointment

Friendly, efficient staff.

Mrs Margaret Robinson
13th September 2019

Easy to arrange appointments

Friendly staff, easy to arrange appointments, very good dentist.

Miss Susan McCartney
13th September 2019

Very pleasant staff, everything explained

Very pleasant staff, everything explained about the procedures before asking what options you require and carrying them out, knowing what the cost will be.

Mr Clive Ashmore
13th September 2019

Would recommend Genesis to anyone

Pleasant friendly staff and considerate dentists who take excellent care of me. Would recommend Genesis to anyone.

Mr Kevin Hickenbottom
13th September 2019

Genesis South Normanton Dental Practice

Polite. Efficient. Honest.

Mr Michael Davies
13th September 2019

Treatment was excellent

The dental practice got me in with two days of asking, treatment was excellent, thanks, feel much better.

Mr Henry Wilkinson
13th September 2019

Excellent

Excellent, told everything what I needed doing.

Mr John Kirk
13th September 2019

Superb service

Superb service. The dentist really want to help you, very happy customer.

Mr Joseph Smith
13th September 2019

Treated with care and understanding

I'm writing on behalf of my wife who has Alzheimers, the dentist is very understanding of her condition and is treating my wife with care and understanding.

Mrs Pamela Hardy
13th September 2019

Dental appointment

Friendly and efficient.

Mr John Butler
13th September 2019

First class

First class treatment as usual.

Mrs Anne Kingston
13th September 2019

On time, efficient

Went into appointment on time. Dentist checked for any health changes or problems with teeth. Explained treatment and was efficient.

Mrs Amanda Harris
13th September 2019

Always very good

Always very good, everyone is very professional.

Mrs Christine Hillyer
13th September 2019

So patient and understanding

Never worry about visiting this dentist, Carmen is so patient and understanding. Thank You.

Mrs Debra Colliver
13th September 2019

Simply the best dentist

Genesis, South Normanton is simply the best dentist I have ever been to. From reception to the surgeries the staff are friendly and professional. I feel very comfortable visiting and very happy with the dental treatment I receive.

Mr Stephen Smith
13th September 2019

Superb dentists, would recommend

Very friendly staff, superb dentists, would recommend Carmen as she looks after me really well.

Mr Lawrence Lunn
13th September 2019

Great, friendly, efficient

Great, friendly, efficient practice, would highly recommend.

Mr Anthony Chapman
13th September 2019

Genesis South Normanton Dental Practice

Friendly and helpful staff.

Anonymous
13th September 2019

Very highly recommended

Excellent, efficient, detailed and comprehensive care and treatment at each visit, over a number of years at this practice. All the dentists and staff are very pleasant and welcoming. Very highly recommended!

Mr Robert Woodhouse
13th September 2019

Quick, efficient and friendly

Quick, efficient and friendly service. Thanks

Mr Paul Simmons
13th September 2019

Great staff

Great staff, friendly and efficient service.

Mr Sean Brittain
13th September 2019

Always welcoming and friendly

Always welcoming and friendly and unlike our previous surgery we don't feel pushed to have unnecessary treatments.

Mrs Michelle Simmons
13th September 2019

Always very polite and explain everything

Always very polite and explain everything they are going to do before they start your procedure.

Miss Elaine Wright
13th September 2019

Dental appointment

Clean and welcoming building, friendly staff.

Mr Shane Rowe
13th September 2019

Very friendly staff

Very friendly staff. Make you feel as ease.

Mrs Joanne Morris
13th September 2019

Made me feel very relaxed

Very friendly staff all round. Made me feel very relaxed.

Mrs Jane Molsher-Berry
13th September 2019

Genesis South Normanton Dental Practice

Very thorough examination.

Mr Christopher Miles
13th September 2019

Friendly helpful staff

The staff are very friendly and helpful.

Mrs Lucy Gascoyne
13th September 2019

Would definitely recommend

Polite, helpful staff, always willing to help. Would definitely recommend.

Mrs Kelly Whetton
13th September 2019

Fabulous with the kids

Sharm, our dentist was excellent. He was fabulous with the kids and gave us all lots of useful advice.

Mrs Janet Cappin
13th September 2019

Friendly, caring staff

Friendly, caring staff. Able to get an appointment at late notice via emergency appointment. All the dentists I have seen have been excellent.

Mr Darron Broughton
13th September 2019

Always friendly service

Always friendly service and advice.

Mr Andrew Hardy
13th September 2019

Put you right at ease

Always friendly on arrival, dentist and dental nurse put you right at ease.

Mrs Caroline Garrigan
13th September 2019

Very good from start to finish

Very good from start to finish, all the staff very good at their job.

Mr Geoffrey Moulton
13th September 2019

Lovely dentist

Always friendly staff and my dentist is lovely and very good at her job.

Miss Jennifer Moss
13th September 2019

Treatment went very well

Everyone pleasant, not too far behind my appointment time. Treatment went very well.

Mr James Spashett
13th September 2019

Very reassuring

Very reassuring as I was very nervous about having root canal done.

Miss Stephanie Maria Dunkley
13th September 2019

Friendly staff

Friendly staff who understood the urgency of banishing my toothache!

Mr Robert Beet
13th September 2019

The dentists were very thorough

The dentists were very thorough in their examination and explanation of their findings and of how they wanted to proceed with treatment.

Mrs Christine Webb
13th September 2019

Seen at short notice

Seen at short notice very good and sorted the problem.

Mr Daryl Thorne
13th September 2019

Genesis South Normanton Dental Practice

Friendly, efficient and good advice given. Thank you.

Mrs Angela Copeland
13th September 2019

Always gives good advice

Friendly efficient and helpful. Always gives good advice.

Mr Peter Barley
13th September 2019

Total confidence in my dentist

The dentist was very friendly and reassuring. It was a relatively uncomfortable procedure but he gave me regular short breaks and I had total confidence in him. I'd recommend.

Mr Dean Teagle
13th September 2019

Very pleased

Very pleased...Straight in straight out.

Mr Christopher Marshall
6th September 2019

Welcoming and friendly

Welcoming and friendly staff.

Anonymous
6th September 2019

Genesis South Normanton Dental Practice

Excellent service, care and treatment.

Mr Stephen Walters
6th September 2019

Caring and knowledgeable

Very friendly staff, caring and knowledgeable.

Mr Darren Paul Ince
6th September 2019

Hygienist was excellent

The hygienist was very excellent in work and explained everything and was extremely happy with the end result of my treatment.

Mr Andrew Dawes
6th September 2019

Excellent experience

My experiences have been Excellent from the Receptionists to the Dentists well done.

Mr Charles Buckby
6th September 2019

Particularly good at dealing with nervous patients

I was terrified of coming to a dentist, I hadn't been for 12 year's and after several extremely bad experiences with other dental practices, I was very reluctant to be treated. A work colleague recommended your practice and mentioned that you're particularly good at dealing with nervous patients. Initially I just sat in the waiting room, getting used to that, then progressed slowly into the chair. All at my own pace. Beatrice and Emma have been amazing at restoring my confidence, and over the course of two months, they've both successfully treated me and I'm able to sit in the chair and have quite a lot of treatment done. Everyone has been so very kind to me, from the ladies on reception through to the vital dental nurse's especially Emma, and of course the dentist's not forgetting Beatrice. Thank you Genesis.

Ms Andrea Palfreman
3rd September 2019

Polite, informative

Very polite, very informative.

Mrs Karen Sutcliffe
3rd September 2019

Excellent service

Excellent service, the dentist was very pleasant and most helpful. Built me a plate with 5 missing teeth on, gave a full set off teeth again with no gaps, and most of all a confident smile.

Mr Simon Wilson
30th August 2019

Genesis South Normanton Dental Practice

Lovely, kind, helpful staff.

Miss Katey McMaster
29th August 2019

Great team

Great team, as usual professionalism and experienced in their field. With a good service that's better than most private sectors.

Mr Kennedy Simpson
29th August 2019

Really pleased with my repair work

Really pleased with my repair work to my front tooth filling,

Mrs Delia Martin
29th August 2019

Very gentle

Had an appointment with Mr Zaro - as always he was very gentle with no discomfort during the treatment at all.

Mr Andrew Philip Roberts
29th August 2019

Thorough and informative

Friendly reception staff. Dentist appeared thorough and informative. Hygienist was also very friendly and engaged very well.

Mr Mark Lindley
29th August 2019

Always friendly and polite

Everyone is always friendly and polite. I don't normally like going dentist but who does, but like going to this one.

Mr Scott Moutford
29th August 2019

Very good and understanding

Very helpful staff when I needed urgent treatment and dentist and hygienist very good and understanding as I'm a very nervous patient.

Mrs Margaret Mills
29th August 2019

Definitely recommend

Always a welcoming atmosphere with friendly staff. Absolutely brilliant with my girls, which makes any fears they may have vanish. Definitely recommend.

Mrs Emma Loseby
29th August 2019

Great service and advice

Great service and advice as always!

Mr Kristian Wyatt
29th August 2019

Genesis South Normanton Dental Practice

A very good experience.

Mr David Tomlinson
29th August 2019

Dental appointment

Overall experience is great, however I suffer with a chronic condition which at times affects my my mobility and at times have to rearrange appointments, which the receptionist can be quite abrupt about. Please a little more empathy and understanding, so people dont have to go into detail.

Mrs Susan Bennett
28th August 2019

Genesis South Normanton Dental Practice replied on 28th August 2019:
Dear Mrs Bennett Thank you for taking time to offer feedback on our practice. Whilst we are empathic about your health issues, we do unfortunately have a policy to abide by, which stipulates 2 failures or short notice cancellations may result in being removed from our register. Due to your health condition, we have been flexible with the policy, however you have cancelled/short notice cancelled on 9 occasions, which has resulted in the loss of 5 hours of NHS surgery time. I am sorry that you feel that we have not been more understanding, but I feel as a practice that we have been supportive to your health condition by being flexible on our policy. Kind regards Practice Manager

Always put at ease

Very friendly staff, always helpful. Am a nervous patient and am always put at ease.

Miss Ellen Saville
27th August 2019

Emergency appointment

I called in with a broken tooth, I was assessed and the tooth removed within a short time, all done with a good heart, and very competently by friendly people.

Mr Richard Cape
27th August 2019

Very professional and caring

Very professional and caring people.

Mr David Smith-Dziuba
27th August 2019

Genesis South Normanton Dental Practice

Friendly staff, welcoming.

Mrs Yvonne Lammin
27th August 2019

Always polite and pleasant

Always polite and pleasant staff, Dentist was patient and gentle with my three year old. Always pleased when I go to Genesis.

Mrs Eleanor Ball
23rd August 2019

I have complete trust in my dentist

I have complete trust in my dentist. She takes every effort to ensure I'm comfortable and pain free and the quality of her work is second to none.

Mrs Susan Miller
23rd August 2019

Very happy with the outcome

Mr Hale was very caring and explained my options. I took his advice and am very happy with the outcome, thank you.

Mrs Irene Ayres
23rd August 2019

Made to feel completely at ease

I was made to feel completely at ease, I am terribly anxious and was worried about my treatment but the dental nurse was lovely so thank you.

Mrs Donna Greaves
23rd August 2019

Friendly and professional

Very professional and friendly service. The dentist gave me good advice.

Mrs Sandra Louise Rose
23rd August 2019

The procedure was calm and painless

Great dentist, seen two staff and had some fillings done. I hadn't had any work done for 16 years so I was quite nervous, the dentist was very patient and the procedure was calm and painless.

Mr David Murden
23rd August 2019

Pleasant, efficient and thorough

My recent appointment was precisely on time. The dentist I saw was pleasant, efficient and thorough.

Mrs Janet Earnshaw
23rd August 2019

They really look after you

This is a wonderful dentist, they really look after you and sort any problems.

Mr Christopher Dodd
23rd August 2019

Brilliant dentist

I was very worried about having a tooth extracted. It was a bit of an emergency and my dentist was on leave but I saw another dentist and she was brilliant.

Mrs Lynda Brooks-Townsend
23rd August 2019

Lovely dentist

All employees at this practice are very professional and caring. My dentist Maria is lovely.

Mrs June Parkin
23rd August 2019

Genesis South Normanton Dental Practice

Friendly staff and experience dentist.

Mrs Mandeep Joshi
23rd August 2019

Recommended to others

Really good with a nervous patient like myself. Made me feel at ease. Really happy and have recommended them to family and friends.

Miss Katherine Thorne
23rd August 2019

A calm and relaxed atmosphere

At Genesis Dental practice I have always been treated in a very professional manner, in a calm and relaxed atmosphere which makes the appointment a lot easier.

Mr Kevin Marshall
23rd August 2019

Friendly, efficient

Appointment was on time, staff were friendly and efficient.

Anonymous
21st August 2019

Very good experience

We had a very good experience yesterday as it was my daughters first time visiting.

Miss Nikita Cairns
21st August 2019

Excellent service

Excellent service, had big bad tooth removed on Saturday by Mia.

Mr David Keeling
21st August 2019

Always considerate and supportive

I'm terrified of going to the dentist due to previous bad experiences. The dentist is always considerate and supportive. The fact that you see the same dentist each time also helps.

Mrs Vanessa King
21st August 2019

Genesis South Normanton Dental Practice

The staff are brilliant.

Mr Kevin Albrighton
21st August 2019

Great atmosphere

I am a person that likes to see people laughing and enjoying themselves, and thats what you get at Genesis Dental Care, pleasant, happy people that like doing what they do best, the atmosphere is great.

Mr Paul Cooper
21st August 2019

Restored my faith in dentists

Our whole family have used Genesis for several years now, it's faultless. My son has Autism and struggled to access a Dentist prior to us using Genesis. Beatrix Sanchez went out of her way to ensure he got exceptional care, always has a smile for us and does an amazing job, she meets his needs in every way. Beatrix even introduced us to his temporary Dentist Maria when she was going to be absent for a while. It's like coming home when we visit, she has restored my faith in dentists too, as I have never been keen ( understatement!) Thank you to 'team Genesis' you're all amazing and we're lucky to have you!!

Mrs Marie Martin
21st August 2019

Kind and patient

We didn't have to wait too long in the waiting room. Reception staff were pleasant and efficient. The dentist was kind and patient with my two daughters who have learning difficulties.

Mrs Elizabeth Whatton
21st August 2019

Genesis South Normanton Dental Practice

Efficient and friendly.

Ms Jill Ralphs
21st August 2019

Fantastic service

Fantastic service and always accommodates. Friendly people.

Miss Katherine McKenzie-Helps
21st August 2019

Would highly recommend

Quick service. Very nice people to talk to. Would highly recommend.

Mr Brendan Hall
20th August 2019

I was seen on time

Everyone was very courteous. I was seen on time and my dentist was extremely helpful and gave a good explanation of what she was doing.

Mr Christopher Chaplin
20th August 2019

Excellent service, very understanding

Excellent service and very understanding due to my situation at the moment with my father, always very helpful whatever the situation.

Mr John Bramley
20th August 2019

Puts me at ease

My dentist always has a friendly chat with me and puts me at ease.

Mrs Helen White
20th August 2019

Genesis South Normanton Dental Practice

Friendly, efficient.

Miss Liz Seaton
20th August 2019

Friendly, helpful and professional

All the staff at Genesis are friendly, helpful and professional.

Mrs Christine Reddish
15th August 2019

Great

Staff are great, dentist and hygienist experiences have been great.

Mrs Bryony Hill
15th August 2019

Sympathy for nervous patients

Friendly staff with lots of patience and sympathy for nervous patients like myself.

Miss Andrea Hopkin
15th August 2019

Great dentist

My husband is nervous about going to the dentist but Nakita was great, he even had a filling.

Anonymous
15th August 2019

A first class dentist

The whole experience is always very pleasant. The staff are all very efficient. Maria is a first class dentist.

Mrs Jane Donegani
15th August 2019

Excellent job, well done

Was calmed and reassured before an extraction. Excellent job, well done.

Ms Kathryn Stone
15th August 2019

Very professional and pleasant

Very professional and pleasant staff.

Anonymous
15th August 2019

Thank you Genesis

I use this dentists regularly and am always pleased with the service. Yesterday I rang for an emergency appointment I was treated with professionalism and concern seen and treated the same day, excellent dentists especially when you have a problem. Thank you Genesis.

Mr Kenny Bearder
15th August 2019

Friendly and patient

Staff are always friendly and patient.

Mrs Sharon Roberts
15th August 2019

Recent dental appointment

Not very good communication didn't explain what was happening before my treatment.

Mrs Sherine Bunting
13th August 2019

Genesis South Normanton Dental Practice replied on 13th August 2019:
Dear Mrs Bunting thank you for taking time to offer feedback on our practice. On checking your records, there is a full explanation of the discussion that took place in surgery, however if you wish to have this explained further, then please make an appointment to see the practice manager, who can discuss this further with you. Kind regards Genesis Dental Team

My treatment was very good

My treatment was very good and with kindness.

Mrs Marian Shields
13th August 2019

Great dentist

Great dentist. Always efficient and make you feel at ease.

Mr Trystan Tavener
13th August 2019

My treatment has always been superb

Genesis South Normanton provide an excellent service, staff are always polite and friendly, my treatment has always been superb. I have been with the surgery for over 10 years, thank you so much for the service.

Mrs Louise Hughes
13th August 2019

Efficient and kind care

Pleasant greeting, made to feel welcome. Efficient and kind care from beginning to completion. Explanation given at each different stage of the treatment. Thank you.

Mrs Elaine Overton
13th August 2019

Good experience

Good experience, friendly professional staff.

Mr John Clarke
13th August 2019

Friendly and professional

A friendly and professional service all delivered in a timely manner.

Mr Stephen Upcraft
13th August 2019

Punctual and friendly service

Punctual and friendly service with everything explained. Not bad for a Dentist!

Mr Andrew Moss
13th August 2019

Pain free dentistry

Brilliant service, all staff pleasant, pain free dentistry, will recommend.

Mr Brian Coleman
13th August 2019

Urgent appointment

I needed an urgent appointment and was able to attend quickly, the appointment was on time, the treatment was explained well and completed professionally.

Mrs Carol Riley
13th August 2019

Fantastic dentist

Lovely staff and our dentist Carmel is fantastic and puts you at ease, especially as I am terrified.

Mrs Nicola Frost
13th August 2019

Very polite, welcoming

Very polite, welcoming, happy staff.

Miss Jade Smith
9th August 2019

Excellent treatment

Excellent treatment from Beatrice who always makes me feel calm.

Anonymous
9th August 2019

Genesis South Normanton Dental Practice

Efficient reception and friendly staff throughout the practice.

Mr Keith Turner
9th August 2019

Felt looked after and well informed

Felt looked after and well informed. Although I was incredibly anxious the dentist did a fantastic job at reassuring me throughout my treatment.

Mrs Karen Robbins
9th August 2019

Polite and friendly staff

I am always greeted by polite and friendly staff on arrival. The dentist explains everything that they are going to do which for a nervous patient is reassuring. They make me feel at ease and will stop whenever you need you want.

Mrs Denise Morran
9th August 2019

Pain free treatment

So nice to be treated by hygienist who is really caring, had previous bad experience so have always been reluctant to see one but experience with this present one who also did my fillings was a good one, nice to have pain free treatment. Thank you.

Mrs Margaret Collinge
7th August 2019

Genesis South Normanton Dental Practice

Helpful staff, consider your well being and send useful reminders.

Anonymous
7th August 2019

The number one dentist providers

The young reception lady was very helpful and had to deal with an extremely rude member of the public who was very aggressive, she handled the situation very professionally. She also gave great customer service to me and my wife when she didn't have to. Dentist as always was very helpful and friendly and the hygienist to was brilliant first time I had the lady clean my teeth and she was very patient and helpful. Overall experience very good with a great team to portray Genesis as the number one dentist providers.

Mr Jamie Hoole
7th August 2019

Genesis South Normanton Dental Practice replied on 8th August 2019:
Thank you for your kind feedback. I will be sure to inform the receptionist of your lovely comment

The staff make you feel relaxed

I have been going to the practice for a few years now, the staff make you feel relaxed and easy to talk to.

Mrs Margaret Roberts
7th August 2019

Informative and caring

Very informative and caring.

Anonymous
5th August 2019

Polite friendly staff

Very good service, polite friendly staff.

Mr Colin Baines
5th August 2019

Genesis South Normanton Dental Practice

Very friendly. Making you aware of what the dentist was doing.

Mr Christopher Harris
5th August 2019

Excellent service

Excellent service. All treatment as speedy and painless as it can be.

Mrs Sarah Rennacker
5th August 2019

Good service

Very friendly staff and good service. Appointments running quite late but can't be helped

Anonymous
5th August 2019

Dental appointment

On time, told me what doing and did exactly that. Smiles and chat.

Mr Ian Thomas
2nd August 2019

I have a very good dentist

My experience at Genesis is always good, they are always friendly. I have a very good dentist.

Mrs Jean Audrey Pursglove
2nd August 2019

Dentist was lovely, gentle and kind

Didn't have to wait to long before seeing the dentist, The Dentist was lovely, gentle and kind.

Mrs Anne Marie Cabourn
2nd August 2019

Got me in within 4 hours

I was grateful from receptionist to dentist as I was in a lot of pain and got me in within 4 hours which was fantastic, and I would just like to say thank you to each and every one of you.

Mr Christopher Reville
2nd August 2019

Great service and staff

Great service and staff, but hard to park. Otherwise it would be the full 5.

Anonymous
2nd August 2019

Dental appointment

Good customer service.

Mr Mark Barnsley
2nd August 2019

Recent dental appointment

Very busy when arrived. Had to wait 5 minutes to be booked in. After that very good service.

Mr Paul Blackmore
2nd August 2019

Genesis South Normanton Dental Practice

Dentist knows what she is doing and is able to recommend the right treatment much better than other practices in the area.

Mrs Claire Suffield
2nd August 2019

Friendly and professional

Friendly, professional staff. Good service.

Anonymous
1st August 2019

Very good service

Very good service and was on time, the staff were all very happy and welcoming.

Mr George Annable
1st August 2019

Friendly and helpful

Friendly and helpful staff, prompt on appointment time.

Mr Mark Roxburgh
30th July 2019

Staff friendly, service good

Staff friendly, service good, can always get in when it's an emergency.

Mr Marc Aaron Cotton
30th July 2019

Lovely, polite, patient and helpful

The receptionists are always lovely, polite, patient and helpful. The dentists are good too and most are very helpful.

Anonymous
30th July 2019

First class practice

Friendly and welcoming reception, understanding dentist, first class practice.

Mrs Yvonne Field
30th July 2019

Genesis South Normanton Dental Practice

No waiting, felt dentist sorted out my problems, friendly.

Mrs Julie Wright
30th July 2019

Friendly, efficient and attentive

Never ever being a fan of dentists and not seeing one for many years I find it an ok experience these days ,and the practice I go to is friendly but efficient and the dentist and assistant I see are always attentive.

Mr Anthony Mee
30th July 2019

Fantastic dentist

The dentist who we saw was fantastic, he explained everything what he was doing and answered all the questions we asked.

Mr Allan Tryner
30th July 2019

Very calming and lovely

Excellent! I needed emergency treatment after having wisdom tooth removal, the reception were very helpful and efficient at getting me an appointment that morning and the dentist very calming and lovely when treating me.

Miss Bernadette Davies
30th July 2019

Made me feel relaxed

Made me feel relaxed and I am happy I can smile again, thanks to you all.

Anonymous
30th July 2019

Made me feel very welcome

I am not embarrassed to say I am frightened of going but needs must the dentist and assistant made me feel very welcome and comfortable. The biggest pain was paying.

Mr Malcolm Garrigan
30th July 2019

Good care

Our family use this Practice and have never had anything other than good care. Our dentist is very patient with my nervousness.

Mrs Phillippa Naylor
30th July 2019

My dentist is always so lovely

My experience of coming to your dentist is that I am always met with very friendly receptionists and my dentist is always so lovely, she always has time for me and puts me at ease and her helper is the same. I rate your dentist high, I came from private back to Nhs and your care is as good.

Mrs Wendy McGee
30th July 2019

Professional and polite

Every dentist I have seen has been professional and polite. As someone who doesn't much like visiting the dentists, Suhael always puts me at ease and is patient.

Miss Amy Coleman
30th July 2019

Dental appointment

Being a nervous patient I appreciate the reassurance I get.

Mrs Annette Hartley
30th July 2019

Excellent service

Excellent service, very quick too.

Mr Thomas Cooke
30th July 2019

Genesis South Normanton Dental Practice

Had to have a deep clean, I hate the dentist but as usual I'm put at ease and they always listen to you.

Anonymous
30th July 2019

Got me in on the same day

I rang for an appointment and they got me in on the same day. Dentist and receptionists were lovely and I didnt have to wait long.

Anonymous
30th July 2019

I would recommend this practice

Everyone is very nice and friendly which puts you at ease. I would recommend this practice to anyone. Thank you.

Mrs Gwyneth Wilson
30th July 2019

I was made to feel at ease

I was made to feel at ease as I have very high anxiety when I visit the dentist.

Mr Shaun Bobrucki
30th July 2019

Recent dental appointment

My appointment was for 2 o'clock to see Carmen but didn't get called in to see her until 2.45, this made me anxious. I then had to see Jon the hygienist, he makes me feel relaxed and comfortable and makes my visit to the practice so stress free.

Mrs Susan Hebblethwaite
28th July 2019

Friendly, helpful and caring

Really friendly, helpful and caring.

Miss Michelle Gillam
25th July 2019

A comfortable waiting room

So glad we found a dental practice like this. They have a very welcoming reception, a comfortable waiting room but not too long to wait, and seen by the same Surgeon and hygienist every time we go back which is rare these days! Thank You.

Mr David Greenway
25th July 2019

Our 3 year old has no issues with visiting the dentist

The dentist and dental nurse that we saw were excellent. We came as a family with our 3 year old and he felt at ease and has no issues with visiting the dentist which is a relief! I would thoroughly recommend the practice as they have helped me recently with an emergency too, and all staff have always been professional, informed and kind.

Mrs Lexie Walton
25th July 2019

Made an excellent job of my my teeth

Staff very pleasant and helpful. My dentist made an excellent job of my my teeth.

Ms Ellie Melbourne
25th July 2019

A positive experience

All staff are friendly and make a visit to the dentist a positive experience.

Mrs Sarah North
25th July 2019

Great service, as always

Really helpful and friendly, managing to get me in for my broken tooth and great service, as always, to get sorted. Thank you to all who work at Genesis.

Mrs Claire Donovan
25th July 2019

Explained what was happening

Dentist was on time which is always good and he explained what was happening.

Mrs Denise Kimberley
25th July 2019

No messing around, good info

Saw the hygienist. Top fella, cracked on, no messing, good info, did not go on and on about me smoking (like the rest do). I am not stopping smoking so please do not keep ball-aching me about it every time I go in.

Mr Adam West
25th July 2019

Genesis South Normanton Dental Practice

Very friendly, the dentist and assistant always put my son ease, he loves the dentist!

Anonymous
24th July 2019

Pleasant and professional experience

An extremely pleasant and professional experience, from first arriving to the completion of the treatment. The staff are welcoming and ensure you are put at ease in what could be a nervous visit to the dentist.

Mr Bruce Panks
24th July 2019

Easy to get an appointment

Easy to get an appointment, friendly staff throughout. Dentist also helpful and professional.

Miss Tori Eloise Allen
24th July 2019

Emergency appointment same day

Rang at 8 am for a cancellation, a problem with a tooth. Was in at 1 pm, problem tooth sorted. Excellent.

Mr Simon Wilson
24th July 2019

Wonderful place

Wonderful place with pleasant staff.

Miss Ann Taylor
24th July 2019

Excellent service

Excellent service and friendly staff.

Mr Anthony Sturgess
24th July 2019

Very friendly and accommodating

Very friendly and accommodating staff.

Mr Andrew Hughes
24th July 2019

Would recommend

Very busy surgery with friendly helpful staff. Good experience with dentists as I'm a new patient would recommend.

Mrs Deborah Phelan
24th July 2019

Great friendly staff

Great friendly staff and always professional.

Mrs Karen Symons
22nd July 2019

Well looked after

Well looked after, suitable advice given.

Mrs Christine Gdula
22nd July 2019

Happy, helpful staff

Very polite and happy, helpful staff and clean surroundings.

Mr John Reynolds
22nd July 2019

Genesis South Normanton Dental Practice

Treatment clearly explained.

Mr Kevin Gee
22nd July 2019

Great deep clean and polish

I was late but was still seen, great deep clean and polish.

Mr Malcolm Bibbings
22nd July 2019

Good dentist

Good dentist. Sorted both fillings out without delay. Friendly staff.

Mr Matthew Hadfield
22nd July 2019

Professional and caring

Very professional and caring.

Ms Jayne Hutchinson
22nd July 2019

Really care about their clients

I am so pleased I moved to Genesis practice, they take time, have patience and really care about their clients putting them at ease throughout the treatment, which is a blessing to me as I am quite nervous were dentists are concerned.

Anonymous
22nd July 2019

Recent dental appointment

Arrived on time for my appointment however had to wait 20mins extra to see the dentist. Appointment only lasted 5min (entering the room, sitting on chair, check up, getting out chair, signing 2 forms, leaving room) then a £22.70 charge.

Mrs Charlotte Wagstaff
18th July 2019

Genesis South Normanton Dental Practice replied on 18th July 2019:
Thank you for taking time to offer feedback on our practice. I can see from looking at the appointment diary that we had had an emergency patient in that afternoon, which unfortunately took longer than anticipated, which resulted in the dentist running behind schedule. As much as we try to keep to appointment times, occasionally things can arise which will make them run late. I can only apologise that you were not informed of the delay and hope you will accept my apology. With regards to the cost of the checkup, this is set by the NHS and not by the practice. If you would like to discuss this matter further, then please do not hesitate to contact the practice manager. Kind regards

Recent dental appointment

My appointment was at 8.15 but I had to wait 20 mins before I could see dentist and I only just got back home in time for my 9am client conference call.

Mrs Tracey Lane
18th July 2019

Genesis South Normanton Dental Practice replied on 18th July 2019:
Thank you for taking time to offer feedback on our practice. On the day of your appointment, your dentist was unfortunately caught in a traffic jam on the M1. As she was driving, she was unable to ring the practice to inform us, therefore we were unable to tell you how long you may be waiting. I am so sorry that you were inconvenienced by this, but unfortunately these were circumstances beyond our control. Kind regards Practice Manager

Always considerate

Jonathan always considerate to my nervousness.

Miss Julia Edwards
18th July 2019

Good service and advice

Good service and advice, thank you.

Mr Christopher Swann
18th July 2019

Would recommend highly

Reception very helpful, hygienist exceptional and would recommend highly.

Mrs Valerie Jones
18th July 2019

Pleasant, helpful

Staff very pleasant and helpful.

Anonymous
18th July 2019

Very friendly staff

Very friendly staff and do a great job.

Mr Mark Wooley
18th July 2019

Professional service

Professional service from all the team at South Normanton Dental Practice. Many thanks.

Mrs Bernadette Harvey
18th July 2019

Sympathetic and patient

The dentist and nurse were sympathetic and patient during and after the procedure.

Anonymous
18th July 2019

Great service from all

I have always been very happy with my treatment at Genesis South Normanton. All staff I have encountered have been very pleasant and professional. I would recommend the fab Hygienist Anna Fear. Very efficient and put me at ease. Great service from all.

Mrs Karen Hempsall
17th July 2019

Great people, helped me smile again

Great people, helped me smile again which is priceless to me.

Mr Benjamin Cutts
17th July 2019

Very friendly and efficient

Very friendly and efficient reception desk staff with a very professional dentist and hygienist.

Mr Darron White
17th July 2019

Excellent treatment

Staff always helpful and excellent treatment received.

Mrs Lynne Hill
17th July 2019

Very satisfied with the treatment

I am very satisfied with the treatment and all the staff at Genesis Dental Practice..very very professional.

Mr Ian Nelson
17th July 2019

Absolutely wonderful

The Dentist I saw was absolutely wonderful, put me at ease, and it was actually a pleasure to go to the Dentist!

Mrs Christine Foster
17th July 2019

Staff are always friendly

Staff are always friendly and do a great job.

Mrs Rachel Bacon
16th July 2019

Everybody very friendly and helpful

Everybody very friendly and helpful from walking in to walking out. Thank you.

Mr Robert Webb
16th July 2019

Fantastic dentist

Staff are very friendly, helpful and welcoming they make you feel at ease. Beatriz is a fantastic dentist and I will always be grateful to her as she is one of a kind, if it wasn't for her and all of the staff I wouldn't come back. Thank you so much.

Miss Michaela Zupa
16th July 2019

Genesis South Normanton Dental Practice

I was seen within 5 minutes of my appointment time and all staff very professional.

Mr Brian Hurley
16th July 2019

Excellent with nervous patients

Lovely friendly and helpful excellent with nervous patients.

Mrs Laurie Dawe
16th July 2019

Friendly and professional

Very professional and friendly, helpful staff.

Mr Paul Jarvis
16th July 2019

In very safe hands

Efficient, fast and on time, felt in very safe hands.

Mr Ian Douglas Priest
16th July 2019

Friendly, efficient, fair prices

Friendly, efficient and fair prices. Would recommend.

Mr Mark Goodwin
16th July 2019

Dental appointment

On time, clean and courteous.

Mr Paul Harvey
16th July 2019

Friendly and welcoming

Really friendly and welcoming.

Mrs Caroline Greenall
16th July 2019

Lovely dentist

Very good, did not have to wait long, lovely dentist.

Anonymous
16th July 2019

Very welcoming team

As a nervous patient I am made to feel at ease straight away. Very welcoming team as soon as I walk through the door.

Mrs Sarah Ingle
16th July 2019

Efficient treatment

Very pleased with the efficient treatment I received.

Mrs Karen Pegg
16th July 2019

Staff are helpful and friendly

Staff are helpful and friendly. The dentist answered all the questions I wanted answering.

Miss Catherine Smith
16th July 2019

Dental appointment

On time ..nice and quick.

Ms Betty Orlyk
16th July 2019

Very good service

Very good service, friendly, nice dentists.

Mrs Charlotte McPhail-Jones
16th July 2019

Recommend this practice highly

Each time I have visited the practice, I have been met with friendly staff in reception and the dentist has gone out of their way to ensure I am comfortable during treatments. The follow ups are also very reassuring. As a nervous patient, I can recommend this practice highly.

Anonymous
16th July 2019

Recent dental appointment

Always been happy the dentist is excellent, the reception staff Leon it down. Wasn't even asked my name and was told I had a previous bill to pay plus £38 for my visit. When I questioned this again I was told the same, I informed her my bill was paid last year and my bill was £22 today. I got a sorry but massive error perhaps she needed to ask my name before informing me of a large bill, this could of been someone elderly who would of paid it. Not a happy customer.

Mrs Maxine Ryl
11th July 2019

Genesis South Normanton Dental Practice replied on 11th July 2019:
Thank you for taking the time to offer feedback on our practice. I will personally call you to apologise and hope that we can learn from this experience, to prevent this mistake from happening again. Kind regards Lindsey

Friendly, on time

Friendly, on time service, thanks.

Mr John Rawson
11th July 2019

A friendly service, helpful staff

A friendly service, helpful staff and helpful dentists all round a good atmosphere to be in.

Mr Kevin Bullock
11th July 2019

Genesis South Normanton Dental Practice

Very friendly staff.

Mr John Dooley
11th July 2019

Dental appointment

Everyone working at Genesis are friendly and put you at your ease.

Anonymous
11th July 2019

Kind, caring and compassionate

I saw Nikita Rai. As usual she was kind, caring and compassionate, always asking if I was ok during my lengthy procedure which I found to be unique experience.

Mr Anthony Wright
11th July 2019

The dentist was kind and efficient

I was seen at my appointment time, no waiting, the dentist kind and efficient, what more could I ask for.

Mrs Janet Marriot
11th July 2019

Explained everything in great detail

The extraction was dealt with in a most efficient manner. Maria explained everything in great detail which helped to calm the nerves.

Anonymous
11th July 2019

Would recommend them to anybody

Pleasant staff, didn't have to wait long at all for a free treatment. Would recommend them to anybody else wanting a NHS dentist. Charlotte was very friendly and professional.

Mr Christopher Glasby
11th July 2019

Always greeted with a smile

The staff on reception are always pleasant and helpful. I am always greeted with a smile by the clinical staff. But what really makes my experience exceptional is Jonathan. He is always interested in me as a person and he listens to my trials I try without judgement.

Mrs Daryll Smith
11th July 2019

Genesis South Normanton Dental Practice

Very efficient and good practice.

Mr David Langham
11th July 2019

Friendly, helpful and informative

The receptionists are so friendly, helpful and informative. Carmen, my dentist, has a calming, friendly, reassuring manner. I'm also pleased that they now have a disabled parking bay which makes it easier for my 93 year old mum whom I always take to the dentist.

Mrs Jane Piechota
11th July 2019

Great with my kids

Friendly, courteous and thorough. Great with my kids. Thank you.

Mrs Michelle Outram
11th July 2019

Efficient and polite

The practice is very clean and the staff are efficient and polite.

Mrs Tracy Surgey
11th July 2019

Would recommend the practice

The receptionist was very friendly, helpful and aware of the importance of urgent appointment. The dental nurse was pleasant and reassuring and the dentist was very good with her consultation. Very gentle and reassuring. Would recommend the practice.

Mrs June Houlding
11th July 2019

Fantastic customer service

I'm an NHS patient but always treated as a private client with great respect and fantastic customer service.

Mrs Frankie France
11th July 2019

Very thorough and informative

Nice dentist, very thorough and very informative.

Miss Fern Jackson
9th July 2019

Genesis South Normanton Dental Practice

Very friendly and helpful staff.

Mrs Mary Hale
9th July 2019

The dentist saw me straight away

I had a problem with my teeth and the dentist saw me straight away, glad to say much better now. I know if this flares up again I can get treatment quickly. Staff are very friendly and always put me at ease as I am a very nervous patient.

Ms Wendy White
9th July 2019

A very relaxed dentist

A very relaxed dentist and lovely staff.

Mrs Gillian Gleaden
9th July 2019

Will always go the extra mile

As always, I cannot praise the Genesis team highly enough. The reception team are not only very professional and friendly but will always go the extra mile to be of assistance and being a retired NHS receptionist I know how difficult that can be! The same goes for all the clinicians I see who not only do an outstanding job as far as looking after your teeth is concerned but take time to put you at ease. I would, and do, recommend the practice to anyone -the NHS at it's very best, thank you.

Mrs Mandy Swain
9th July 2019

Excellent cleaning of my teeth

Excellent cleaning of my teeth as at the time I just got over vertigo.

Mrs Geraldine Large
9th July 2019

Quick, easy and professional

The process was quick, easy and professional.

Mr Dylan Kitts
9th July 2019

Highly recommend Genesis

Excellent service, I went to my first appointment and found I needed an old filling replacing and I was contacted within less than a week to have it done. Great prices too. Highly recommend Genesis Dental Practice.

Miss Melissa Matthews
9th July 2019

Genesis South Normanton Dental Practice

Excellent service and care.

Mr Stephen Walters
9th July 2019

Always good with my son

Nice friendly staff and always good with my son when he comes.

Anonymous
9th July 2019

Really friendly and professional

Really friendly receptionist on arrival, nice comfy waiting room with ample seating! Didn't have to wait too long for my appointment and dentist and assistant really friendly and professional!

Mrs Samantha Mua
9th July 2019

Seen on time

Seen on time and dealt with politely and efficiently.

Mr Michael Hallsworth
9th July 2019

Easy booking in process

Really good service. Handy reminders about when your appointments are booked in. Easy booking in process. Good friendly staff.

Anonymous
9th July 2019

Really kind and caring

Really kind and caring staff! Looked after me really well after a horrible wisdom tooth extraction! Clean, modern premises!

Miss Hannah Manewell
9th July 2019

Would thoroughly recommend

Excellent, professional service, would thoroughly recommend.

Anonymous
6th July 2019

10 out of 10

Been using Genesis Dental Practice for years now and have always been happy with the level of dental care provided. 10 out of 10.

Mr Steane Bayliss
6th July 2019

Excellent, friendly staff

Excellent, friendly staff, quick to get an appointment.

Mrs Leoni Reid
6th July 2019

Friendly and reassuring

Friendly and reassuring, all staff are very helpful.

Mrs Rachel Bacon
6th July 2019

Genesis South Normanton Dental Practice

I am always happy with the treatment etc when I have to attend the dentist.

Mrs Rosalyn Watson
6th July 2019

Painless throughout

Tooth extracted my experience was painless throughout.

Mrs Sandra Taylor
5th July 2019

Highly recommended

Lovely people, they look after my cheeky smile very well, highly recommended.

Mr Stuart Law
4th July 2019

Friendly and knowledgeable

Friendly and knowledgeable about my condition. Also, really like the new uniforms.

Mr Michael Allen
4th July 2019

So professional and caring

I had a lot of work done including a denture, at all times Nakita spoke and made me feel relaxed, she was so professional and caring, thank you.

Mrs Irene Ayres
4th July 2019

Friendly and supportive

Friendly and supportive staff and full of detail when describing my daughters teeth.

Mr Richard Palmer
4th July 2019

Friendly, caring

Friendly, caring and kept me updated with what was going on.

Mr Richard Hall
4th July 2019

Fantastic at what they do

The dentist and the nurses are fantastic at what they do. Hats off to them.

Mr Darrel Ball
4th July 2019

Did a great job, extremely pleased

Very helpful staff and did a great job, extremely pleased.

Mr Christopher Dawson
4th July 2019

Dental appointment

Through no fault of my own, I did everything the dentist wanted me to do, but she some how though I had not followed her instructions to the letter and I was made to feel very ill at ease with her. Please remember I'm the client, you make money from me, it's not the other way round.

Mr Dean Goulder
3rd July 2019

Genesis South Normanton Dental Practice replied on 3rd July 2019:
Dear Sir Thank you for taking time to offer feedback on our practice. On checking your records, I can see that you were referred to an alternate provider for your treatment, but you made an appointment to have this completed with said provider, which changed the referral instructions for your treatment. Fortunately treatment was provided for you from said provider, but if you felt "Ill at ease", then I am more than happy to transfer you to another dentist to take on your future dental care. Regards Practice Manager

Recent dental appointment

Happy with treatment but not happy to wait to have second half of treatment as you have no appointments.

Mrs Jacqueline Jones
3rd July 2019

Genesis South Normanton Dental Practice replied on 3rd July 2019:
Thank you for taking the time to offer feedback on our practice, as we hope to learn and improve from this. Unfortunately at present we are an extremely busy NHS practice, with a waiting list of around 2 months. We are taking action to try and reduce the waiting time, so hopefully this will be resolved shortly. Kind regards Practice Manager

Friendly reassuring staff

Friendly reassuring staff who take the time to build up a relationship with you so you are aware of every step of your treatment.

Mrs Fiona Hampson
3rd July 2019

Always helpful and polite

The staff at Genesis are always helpful and polite.

Anonymous
3rd July 2019

Friendly and helpful practice

Friendly and helpful practice. Jonathan the hygienist is lovely. The only minus for me is the parking.

Mrs Melanie Pether
3rd July 2019

A pleasant efficient experience

My recent check up was a pleasant efficient experience. The staff were friendly and the dental advice was great too.

Mr Nathan Holliday
3rd July 2019

Very helpful advice

Received a thorough examination. Very helpful advice on how to look after your teeth whilst wearing a brace.

Miss Joanne Atkin
3rd July 2019

Fantastic visit

Fantastic visit, everything was explained in good detail and you didnt feel rushed.

Anonymous
2nd July 2019

Extremely kind and helpful

Very pleasant reception staff and the dentist was extremely kind and helpful.

Mrs Margaret Euerby
2nd July 2019

Fantastic experience

My experience with the staff was great, everyone was polite, happy to help and all delivered with a smile. My dentist was very knowledgeable and very supportive of all my questions. I would recommend Genesis Dental Practice to all.

Mr Christopher Neijs
2nd July 2019

Did not have to wait, pleased with the dentist

Did not have to wait, pleased with the dentist, would be happy to recommend to friends.

Mrs Susan Blakeley
2nd July 2019

Thoroughly recommend this dental practice

I am not good with dentists as are many people but can thoroughly recommend this dental practice.

Mrs Glenis Oliver
2nd July 2019

Dental appointment

Lovely, patient staff.

Mrs Nicola Dexter
1st July 2019

Dentist explained everything well

Excellent Dentist explained everything.

Mr Andrew Bailey
29th June 2019

Explained everything clearly

Friendly and explained everything clearly.

Anonymous
29th June 2019

Genesis South Normanton Dental Practice

I find that the staff here always put me at my ease as I am not a big fan of going to the dentist but they help make get through it.

Mr Nigel Taylor
29th June 2019

Definitely recommend this practice

The people at this practice who I seen were really nice and friendly, the dentist and her assistant were very nice, they made me feel at ease when I was nervous. I would definitely recommend using this practice.

Anonymous
29th June 2019

Cannot fault this dentist

Cannot fault this dentist one bit. Needed an emergency appointment and they got me in straight away. Nakita and her assistant who dealt with me was very polite, understanding and knowledgeable. The other staff are very welcoming too.

Miss Gemma Brown
29th June 2019

Dental appointment

Very pleasant people.

Miss Helen Cutts
29th June 2019

Staff polite and friendly

Appointment on time. All staff I encountered where polite and friendly Thanks

Mrs Anita Clarke
27th June 2019

Lovely dentist

The last time I visited l had a lovely dentist and his advice has been very helpful with my care so I do hope l get him again.

Mr Nigel Davies
27th June 2019

Efficient, professional

Efficient, professional and friendly service.

Mrs Sandra Burgess
27th June 2019

The staff are always pleasant

The staff are always pleasant and happy to help.

Mrs Susan Margaret Morris
27th June 2019

My first visit

My first visit, I was very pleased with the service, lovely staff.

Anonymous
26th June 2019

Excellent service

Excellent service, could not ask for better!!

Mrs Yvonne Palmer
26th June 2019

Recent dental appointment

Everyone from reception staff through to the dental surgeon was very friendly and helpful. Any treatment was explained and agreed before anything was done. Thank you all very much, it was a mouth opening experience.

Mr Trevor Foster
26th June 2019

A pleasant experience

The staff at Genesis are excellent, starting with the receptionists who are so helpful. My dentist, Suhael is very professional, it would be hard to replace him. Jonathan, my hygienist, is amazing at helping me with my gum problem. Visiting this practice is a pleasant experience.

Lynda T
26th June 2019

Calm and informative

Receptionists were polite. I didn't have to wait and both dentists were calm and informative.

Mr Peter Roughton
26th June 2019

Very good customer service

Very good customer service, always polite.

Anonymous
26th June 2019

Everything went very well

Everything went very well, no delay, good treatment.

Mrs Kathleen Brown
26th June 2019

Fast and friendly

Fast friendly and professional. Only downside didn't get a lollipop or a sticker

Mr Richard Sutcliffe
25th June 2019

Went straight in for my appointment

I went straight in for my appointment before time and the dental nurse was very informative about my treatment which I thought was great.

Mrs Vicki Shaw
25th June 2019

Very efficient

Very efficient and friendly.

Mrs Jayne Whetton
25th June 2019

Informative and gentle

Hygienist was informative and gentle.

Mr Paul Roach
25th June 2019

Great customer service

Really helpful throughout. Great customer service.

Mr Joshua Holmes
25th June 2019

Excellent treatment

Service was good, my treatment excellent.

Mr Stephen Buckby
25th June 2019

Treated very gently

I was very pleased with the service, I was dealt with quickly and treated very gently. Overall I'm very pleased with the service as I don't like going to the dentist.

Mr Richard Jordan
25th June 2019

Genesis South Normanton Dental Practice

Good dentist are hard to find, all their staff are hand picked!

Mr Allan Cunningham
25th June 2019

Very friendly service

As pleasant an experience as a visit to the dentist can be. Very friendly service.

Mr Alan Donegani
23rd June 2019

Very kind and supportive

Very kind and give me lots of support when having my Wisdom teeth out.

Miss Carla Haynes
23rd June 2019

Pain free and professional

I had a tricky broken tooth extracted which had to be cut into two pieces and removed into halfs. Mrs Beatriz Sanchez did the procedure in a very pain free and professional manner 10/10.

Mr Lee Jackson
23rd June 2019

Genesis South Normanton Dental Practice

I was surprised how well he had done, it was along while since I'd had an experience like that.

Ms Suzanne Chappell
23rd June 2019

Really good aftercare

Really good aftercare, I'm actually impressed. Takes some doing that does. Grumpy Grandad.

Mr Paul Booth
23rd June 2019

Welcoming, friendly

Welcoming, friendly reception.

Mr Stephen Boyd
21st June 2019

Dental appointment

Professional and friendly staff, appointment's have been on time and the prices are good.

Miss Casandra Mason
21st June 2019

Kind and patient

Excellent service, kind and patient.

Miss Kay Whitton
21st June 2019

A relaxed visit to surgery

It was a relaxed visit to surgery, quick and professional

Miss Janice James
21st June 2019

Emergency appointment

Fitted me in with an emergency appointment. Very friendly and professional.

Mr Anthony Lewis
20th June 2019

Fantastic, friendly staff

Fantastic, friendly staff. The receptionists are especially helpful and polite.

Mr Tony Marshall
20th June 2019

Very efficient and capable

The practice is clean and tidy and the staff very efficient and capable.

Mr Michael Gwillim
20th June 2019

Lovely friendly staff

Lovely friendly staff and always care for your needs.

Mr David Moss
20th June 2019

Genesis South Normanton Dental Practice

I don't suppose many people look forward to a trip to the dentists...but a visit to Genesis South Normanton is about as good as it gets. Polite, friendly reception staff, bright modern environment and professional dentists and hygienists.

Mr Lloyd Saich
20th June 2019

Friendly staff, I always feel relaxed

Friendly staff, I always feel relaxed and happy with any treatment I have.

Mrs Julie Grainger
20th June 2019

Excellent staff, treatment was good

Excellent staff, treatment was good, always asked if you was ok etc.

Mr Matthew Back
20th June 2019

Helpful, efficient

Friendly, helpful staff and efficient service.

Mr David Ross
20th June 2019

Really reassuring and cares

I'm terrified of dentists and really do not like going. As I have really sensitive teeth. But dentist I visit is really reassuring and cares.

Mrs Zynell Mason
20th June 2019

Polite and very helpful

Genesis have always been good as far as I am concerned. I have never had any problems, all the staff are polite and very helpful.

Mrs Lynn Harvey
20th June 2019

Dental appointment

Staff are very welcoming and helpful.

Mrs Kimberley Walker
20th June 2019

Organised, good advice

Organised, good advice, not too pushy.

Anonymous
20th June 2019

Fantastic service

Fantastic service. I've just joined this practice due to moving area, they were recommended to me by my hospital dental consultant when I needed my wisdom teeth removing. I needed four fillings due to receded gums during pregnancy. I had a wonderful experience with Maria. She's got the knack administering the anaesthetic! I didn't feel a thing! Never had that before....that's usually the worst part, the anaesthetic , blew me away. Well done Maria! Thank you for taking such good care of me!

Anonymous
18th June 2019

Prompt and reliable service

The reasons I like Genesis are because it is a very clean, prompt and reliable service. The staff are very welcoming and pleasant.

Mrs Ann Lawler
18th June 2019

Sympathetic to the individuals needs

The dentists are sympathetic to the individuals needs.

Mrs Christine Bradshaw
18th June 2019

Nice relaxed visit

Nice relaxed visit again.

Mr Gary Naylor
18th June 2019

Professional polite staff

Professional polite staff. Do their best to accommodate you.

Mr Ian Beastall
18th June 2019

Genesis South Normanton Dental Practice

My 85 yr old mother also uses you and you always are very nice with her, patient and answer all her questions. She likes her visits.

Mr Gordon Truswell
18th June 2019

Brilliant staff

Brilliant staff, very friendly.

Mrs Susan Graves
18th June 2019

Dental appointment

The service was very good the staff were excellent but I found the dentist a little rough.

Mr Brian Lewis
17th June 2019

Very polite and friendly

Very polite and friendly staff who are always helpful, from the receptionist to the dentist.

Mr Ian Atkinson
14th June 2019

Brilliant, very patient

I had a tooth extraction yesterday, Beatrice was brilliant, very patient, ended up having four needles to get it to go numb.

Mrs Janet Cotterill
14th June 2019

Effective, polite

Effective, polite and good service, thank you.

Mr Gary Short
14th June 2019

An enjoyable experience

The service is excellent, being polite, friendly, caring, efficient and professional. Whilst some may dread going to the dentist I think going to the dentist at Genesis South Normanton is actually an enjoyable experience!

Anonymous
14th June 2019

Dental appointment

Friendly and professional.

Mrs Lisa Galvan-Reyes
14th June 2019

Dental appointment

Pay for my Treatment which I've already payed for NI, yet I can't get a seat in Waiting Room due to those that don't pay for treatment bringing their Family for a day-out ! Please Publish!

Mr Spencer Bond
13th June 2019

Excellent

Excellent, no complaints at all, the staff are all lovely.

Mrs Gillian Greenway
13th June 2019

My dentist is lovely

My dentist Maria is lovely, very friendly and makes you feel at ease! All the staff look smart.

Anonymous
13th June 2019

Recent dental appointment

Friendly, professional, helpful.

Mrs Karen Cousins
13th June 2019

Staff really friendly

Staff really friendly. Nice and clean professional practice.

Miss Sarah Kitts
13th June 2019

I am treated sympathetically

I have a fear of dentistry but I am treated sympathetically which enables to cope with something I find difficult. The treatment is effective, advice is given as appropriate and I feel confident in the process as a whole.

Mrs Doreen Brown
13th June 2019

Dentist very good

Dentist very good and friendly. All other staff the same.

Ms Glennis Smith
13th June 2019

Not kept waiting

Efficient and friendly staff. Not kept waiting.

Mrs Lisa Birks
13th June 2019

An excellent service

An excellent service, the dental nurse gave me a tip on how to relax whilst having work done. Wriggle your toes. It really worked fantastic.

Miss Moira Coles
13th June 2019

Dental appointment

All staff are very professional and friendly for such a small place.

Anonymous
13th June 2019

Thorough examination

Friendly Receptionists. Myself and my children all had a thorough examination with the dentist. The dentist was very nice. She gave advice and made my son feel at ease.

Mrs Lisa Williams
12th June 2019

Care and service is top notch

Care and service is top notch, people are courteous polite and helpful.

Mr Michael Lane
12th June 2019

Sympathetic and helpful experience

As a nervous patient I could not have received a more sympathetic and helpful experience from the staff. It really makes a huge difference and makes me more confident and happy about future appointments.

Mrs Nicola Vernon
12th June 2019

Dental appointment

Very efficient service.

Mrs Mandy Harper
12th June 2019

Very informative and reassuring

Dental treatment yesterday with female hygienist, sorry I can't remember her name, but did introduce herself must add, but very informative and reassuring. I become very anxious regarding upcoming dental treatments but she put me at ease every step of the way which was great. A true valued member of your team!

Mrs Sarah Lounds
11th June 2019

My dentist is amazing

Love the service at Genesis, all staff are very friendly and helpful. My dentist is amazing. I used to have a fear of dentists but not anymore.

Mrs Tracey Martin
11th June 2019

Genesis South Normanton Dental Practice

I am so pleased with the improvement in my teeth since moving to Genesis.Carmen is honestly the only dentist that I am not afraid to go to, after a few bad experiences with other dentists.

Mrs Susan Hibbitt
11th June 2019

Warm welcome

Warm welcome and proficient dentist.

Miss Jennifer Campbell
11th June 2019

Impressed with the treatment

As a person that doesn't like going to the dentist the hygienist Anna and the nurse made me feel comfortable so was impressed with the treatment.

Ms Glenda Wright
11th June 2019

Very friendly and helpful staff

Very friendly and helpful staff. Went in for check up, found hole in tooth, said they could get me in 20 mins later, brilliant.

Mr Tony Diver
11th June 2019

Very caring and professional

Very happy with the service. Put me at ease and were very caring and professional. Thank you.

Mrs Jane Molsher-Berry
11th June 2019

Efficient and friendly

Always efficient and friendly.

Mr Ian Douglas Priest
11th June 2019

Always feel in good hands

Excellent service and extremely friendly from start to finish. Always feel in good hands.

Mr Jonathan Ellks
11th June 2019

Friendly, efficient staff

A clean, tidy, well presented practice with friendly, efficient staff.

Mr Roy Miles
10th June 2019

Very welcoming and professional

Seen on time and all staff very welcoming and professional.

Miss Judith Chadwick
10th June 2019

Fantastic and patient

Very attentive, had to take my toddler to my appointment both Carmen and her assistant were lovely. Fantastic and patient as he became distressed wondering what was happening. Both were absolutely lovely and also gave him a sticker!

Miss Jade Pippa Revill-Ross
10th June 2019

Very welcoming

Very welcoming and made to feel at ease as I'm very nervous.

Mrs Debbie Humphrey
10th June 2019

Friendly, professional practice

Friendly, professional practice, clean and tidy, well done.

Mr Mathew Humphrey
10th June 2019

Brilliant service and communication

Maria is brilliant! Brilliant service and communication from Genesis!

Ms Dawn Thomas
10th June 2019

Genesis South Normanton Dental Practice

I used to dread going to the dentist but now I've found South Normanton, I don't.

Mrs Caroline Boxall
8th June 2019

Friendly and professional

Friendly and professional making me feel at ease.

Mr Roy Smith
8th June 2019

Plenty of information given

Friendly and helpful staff, plenty of information given about any treatment that's needed.

Ms Wendy White
8th June 2019

Dental appointment

John has gentle hands and puts you at ease.

Mr Ryan Toporowski
7th June 2019

Explain procedures well

All staff are very friendly and explain procedures well and I felt put at ease.

Mrs Jayne Mallatratt
7th June 2019

Very professional customer service

Very professional customer service as always, happy customer.

Mr Michael Rawnsley
7th June 2019

Very clean and airy surgeries

Friendly staff. Very clean and airy surgeries. Dentists very thorough and put patients at ease.

Mrs Brenda Green
7th June 2019

I am always pleased

I am always pleased with the advice and excellent service I receive from Genesis dentists.

Mrs Ann Bowler
7th June 2019

Efficient and friendly

The dentist and staff are efficient and friendly.

Anonymous
7th June 2019

Looked after well

I have always been looked after well.

Mr Cyril Martin
7th June 2019

They certainly make you feel at ease

This was my second visit to this surgery and so far they deserve a high award for customer care and professionalism as they certainly make you feel at ease on entering the building and in the dentists chair.

Mr Douglas Gray
7th June 2019

The dentist was great

Efficient friendly service and the dentist was great. Considerate, professional and very careful!

Ms Diane Marshall
7th June 2019

Informative, kind and caring

We have recently moved into the area. And it is the best dentist I have ever been to. The dentist was informative, kind and caring. She put me at ease throughout my root canal treatment and I am really pleased with the results. So, for that, I want to say thank you, To you and your team!

Miss Ria Bramhall
7th June 2019

Cannot fault the practice

Cannot fault the practice, nice, clean and very friendly staff.

Mr Neil Bailey
7th June 2019

Cannot fault them

Cannot fault them, got me straight in, did not have to wait long over my appointment and sorted my tooth, excellent service, thank you.

Mrs Jacqueline Watson
7th June 2019

Very impressed with the practice

I am very impressed with the practice and appreciate the reminders. Staff very friendly, and very happy with my treatment. Thank you.

Mrs Elizabeth Parkes
7th June 2019

Highly recommended

Very tidy reception with friendly staff behind the counter. Professional and friendly dentist and hygienist. Highly recommended.

Mr John Clarke
6th June 2019

On time, reassuring

Appointment on time. Dentist very friendly and reassuring.

Anonymous
6th June 2019

Understanding and gentle

My dentist was understanding of my chronic illness and very gentle. He explained everything he was doing and a better way of cleaning my teeth.

Ms Lizanne Dilley
6th June 2019

I was well looked after

I was well looked after and my appointment ran on time.

Miss Donna Syson
6th June 2019

Genesis South Normanton Dental Practice

The staff are friendly and welcoming and make it easy to go.

Mr Scott Moutford
6th June 2019

Efficient and helpful

I arrived early and was seen ahead of the appointment time. The appointment was efficient and helpful with helpful advice given.

Mr Paul Naylor
5th June 2019

Absolutely fantastic

Since using Genesis SN Dental practice. the staff have always been very professional and my Dentist has been absolutely fantastic. she makes me feel at ease. I must say that in all the years previous i hated going to the Dentist but I actually enjoy going to this one. I recommend it 100 per cent.

Mr Edward Martin
5th June 2019

I feel looked after

Very happy with Carmen - she's considerate and kind, and I feel looked after. All staff very polite.

Mrs Penny Goodchild
5th June 2019

Dental appointment

Friendly and professional staff.

Miss Teresa Walters
5th June 2019

Got me in at short notice

Got me in at short notice and sorted out the horrible pain.

Mr Michael Williams
5th June 2019

Great, honest service

Appeared to be a very busy day with staff sickness. Staff seemed to be pulling together to get patients seen asap and still with a smile on their face. Always professional. Great, honest service.

Mrs Kerry Benger
5th June 2019

Genesis South Normanton Dental Practice

Being terrified of needles they were very good at making me feel at ease and were talking to me all the way through my treatment.

Mrs Beverley Knight
5th June 2019

Very good friendly service

Very good friendly service from all members of staff.

Mr Jack Kerry
5th June 2019

Great service

Great service from both Reception and Dentist. Went in to make an appointment and within an hour a cancellation appointment had come in so sorted same day. Perfect. Thank you.

Mrs Sharon Browett
4th June 2019

Very good and friendly on reception

I am nervous about going to the dentist, but they always put me at ease, also they are very good and friendly on reception.

Mrs Hilda Bramley
4th June 2019

New Bridge and crown - The work was phenomenal

I was the most frightened patient on the planet till I went to Genesis. The work was phenomenal. The surgery completely put you at your ease from the receptionist to the dentist. Discussed with dentist my plan of action the price was not over the top and my confidence had soared, thank you.

Ann Kingston
4th June 2019

My appointment was on time

My appointment was on time which surprised me, the staff where friendly and the waiting room was clean and well maintained.

Anonymous
4th June 2019

Dental appointment

The girl at the counter was too busy talking to take payment, and did not realise that my card was declined. She phoned me while I was at home and was put out that I wasn't with my purse. Was promised that the dentist would be able to carry out treatment over the phone for a broken tooth. Turned out that it was only an emergency appointment and the dentist would not be able to carry out treatment. Could not fit me in until the end of July/August. Completely disappointed that I was lied to on the phone. Time to look for a new practice

Miss Jodie Whitemore
3rd June 2019

Genesis South Normanton Dental Practice replied on 3rd June 2019:
Thank you for taking time to offer feedback on our practice. I will telephone you to discuss your areas of concern. Kind regards Practice Manager

A pain free extraction

After ringing up at 8 for an emergency appointment to remove my wisdom tooth I was booked in at half 10. Carmen was fantastic. After a few injections it was a pain free extraction, I even got a sticker!! I had to ask though as I'm 43!! Brilliant dentist. Thank you so much.

Mrs Ingrid Campbell
31st May 2019

Quick service, very friendly

Quick service, very friendly staff, clean and pleasant surroundings.

Mrs Amanda Best
31st May 2019

Great facilities

Friendly helpful staff and great facilities.

Miss Emily Hill
31st May 2019

Always very helpful

Always very helpful, staff are polite, I am happy there.

Mr David Bamber
31st May 2019

Would definitely recommend

Staff very friendly and helpful, surgery clean, would definitely recommend.

Anonymous
31st May 2019

Good atmosphere

Good atmosphere, clean, all staff helpful and relaxed.

Mr Melvyn Graham
31st May 2019

Dental appointment

Fast efficient service.

Mrs Gillian Mosley
30th May 2019

Puts you at ease and is thorough

Ms Garcia is lovely, puts you at ease and is thorough.

Mrs Tara Box
30th May 2019

A friendly relaxing atmosphere

Very thorough and professional with a friendly relaxing atmosphere.

Mrs Amanda Rowbotham
30th May 2019

The procedure was pain free

Although my appointment was 20 minutes late the dentist apologised and the procedure was pain free.

Anonymous
30th May 2019

Filling replaced without drama

Receptionist was able to get me in to see a dentist straight away. I know I was lucky, there had just been a cancellation! Filling replaced without drama and only a tiny bit of drilling and everything was back to normal before 9am. Excellent.

Mrs Alison Axelson
30th May 2019

Amazing with my children

The dentist we saw was amazing with my children and always gives me lots of advice.

Miss Rebecca Kemp
30th May 2019

Keeps you calm

Maria Fernandez is so nice, keeps you calm as I'm a nervous patient.

Mrs Samantha Coope
29th May 2019

They made me feel relaxed

When I first came to Genesis Dental practice I was a bag of nerves, they made me feel relaxed and not too worried about coming anymore,

Mrs Alexandra Zainali-Tari
29th May 2019

Lovely staff, very accommodating

Lovely staff, very accommodating. Great service I'm very happy to be registered at this practice.

Miss Faye Deabill
29th May 2019

Excellent service, like always

Excellent service, like always. Recommending this place.

Mr Artur Michalik
29th May 2019

Lovely service

Lovely service, given from all staff.

Mrs Ripley Toporowski
28th May 2019

Lovely environment

Everyone is always friendly, lovely environment especially for children.

Mrs Dawn Welch
28th May 2019

Dental work is always exemplary

Always friendly. Always welcoming and perhaps more importantly, dental work is always exemplary.

Mr Darren Kerry
24th May 2019

Reassuring, welcoming

Very reassuring staff and welcoming.

Miss Michelle Harrold
24th May 2019

Highly recommend Genesis

I find staff very helpful very professional in all aspects treatment, would highly recommend Genesis Dental Practice.

Mr Kenneth Dawes
24th May 2019

Friendly, caring and professional

The staff is friendly, caring and professional.

Mr Francis Galvan-Reyes
24th May 2019

Excellent service, patient centred

Excellent service, patient centred, Beatrice very caring and skilled dentist, explains everything, would recommend.

Mrs Helen Marie Scouse
24th May 2019

Dental appointment

Staff are all friendly and helpful. Not many people like going to the dentist but this practice makes it as pleasant as possible.

Mr David Proctor
24th May 2019

Pleased with treatment

Pleased with treatment offered.

Mrs Kathleen Brown
24th May 2019

Very good at their jobs

I found the dentist and his assistance very pleasant and very good at their jobs.

Mrs Susan Fisher
24th May 2019

A first class experience

Extremely helpful, polite, and most importantly my appointment was on time. Treatment was first class all throughout- a first class experience.

Mrs Shena Hanwell
23rd May 2019

A really good service

They give a really good service, friendly, explain everything to you about what you need doing to your teeth.

Miss Madeleine Geoghegan
23rd May 2019

Genesis South Normanton Dental Practice

Professional, friendly service.

Ms Florence Christine Wood
23rd May 2019

Dental appointment

I am very pleased with my experience I had, would recommend someone who would like to come.

Miss Debbie Stanley
23rd May 2019

Friendly and very knowledgeable

Staff are friendly and very knowledgeable.

Mr Kevin Albrighton
23rd May 2019

Very professional staff

Very professional staff and I am a very scared customer and Beatrice always helps me.

Mrs Farida McGann
22nd May 2019

Genesis South Normanton Dental Practice

A very comfortable appointment.

Mrs Susan Fox
22nd May 2019

Excellent service

Excellent service and very efficient.

Mr David Linley
22nd May 2019

Recent dental appointment

Had me sat for an hour before being called in as they had took the wrong person in for my appointment and blamed it on computer problems yet, everyone else was in and out within 10m.

Mrs Clair Sharples
22nd May 2019

Genesis South Normanton Dental Practice replied on 21st May 2019:
Dear Mrs Sharples Thank you for taking the time to offer a review on our practice. I am so sorry that you had to wait over an hour for your appointment. The computer error has been reported to be investigated, so hopefully this unfortunate event will not happen again. Please accept our sincere apologies. Kind regards Practice Manager

Very pleased with the end results

I had not seen this dentist before but she was excellent in the way she explained everything before she did it. I was also very pleased with the end results.

Mr Steven Johnson
22nd May 2019

Excellent Dental practice

Excellent Dental practice. Followed my Dentist Carmen from her other surgery to here and found this surgery so much cleaner here.

Mrs Christine Robinson
22nd May 2019

Dental appointment

The only thing that I can complain about is the waiting time, I always have to wait quite a while.

Mrs Lisa Vaughan
21st May 2019

Genesis South Normanton Dental Practice replied on 21st May 2019:
Thank you for taking time to offer feedback on our practice. On auditing your appointment times, it appeared that you arrived early for your appointment on this occasion, and was taken into surgery 2 minutes after your scheduled time. If you would like to discuss previous waiting times with the practice manager, then please do not hesitate to contact the surgery. Kind regards Lindsey

Dental appointment

Reception staff are fantastic. The practice itself nice and clean. The dentist- ok but not very understanding of my fear.

Miss Jemima Self
21st May 2019

Genesis South Normanton Dental Practice replied on 21st May 2019:
Thank you for taking time to offer feedback on our practice and to mention how pleased you were with the reception staff. If you feel that the dentist was not understanding of your fears, then we would be more than happy to transfer you to an alternate dentist within the practice. If you wish to do this, then please contact the reception team, who will be able to help you. Kind regards Practice Manager

Punctual service and painless treatment

Friendly staff, punctual service and painless treatment!

Mr David Walters
21st May 2019

Very kind and understanding

Not being able to cope with the dentist, having a bad experience in the past, I have to say they were very kind and understanding.

Mr Damian Monroe
21st May 2019

Excellent service

Excellent service, all staff are lovely.

Mrs Christine Hillyer
21st May 2019

One of the best experiences of its kind

A visit to the dentist is not everyone's idea of fun but from the warm and efficient reception through to the friendly and proficient dentists and their assistants this has to be one of the best experiences of its kind.

Mr Henry Simpson
19th May 2019

Felt at ease during my treatment

Friendly staff. Had a nice chat with the hygienist. Felt at ease during my treatment.

Mr Sam Lavington
19th May 2019

Excellent service, 5 stars

Excellent service, 5 stars, welcomed into the room with no problems at all.

Mr Lewis Pepper
19th May 2019

Very professional, polite

Very professional, polite and clear explanations of what's going to happen.

Miss Natasha Webb
19th May 2019

On time, thorough

I was seen on time and my check-up with Suhael was the most thorough check I have had. He gave advice without patronising or criticising.

Anonymous
19th May 2019

Pleasant friendly service

Pleasant friendly service and very good professionals.

Mrs Jane Waterall
19th May 2019

I highly recommend them, just wonderful

Genesis Dental Practice at South Normanton is a very friendly professional service. I am a nervous patient but when attend I am made to feel relaxed and special. I grew up when is was a butchers shop at the dentist but going to South Normanton Genesis is just wonderful. I highly recommend them both the service and all the staff, hygienist and dentists. Thank you.

Mrs Carol Radford
18th May 2019

Excellent treatments

On time...excellent treatments.

Mrs Elizabeth Elliott
18th May 2019

I always feel fully informed

They are very friendly and always helpful and makes you feel welcome and I always feel fully informed of any treatment which is required as they go in to detail about it.

Miss Melonie Judge
18th May 2019

Dental appointment

Very good service and friendly staff.

Mr David Henry Taylor
18th May 2019

Very good dentist

Very good dentist and always helpful.

Miss Jennifer Moss
18th May 2019

Excellent friendly service

Excellent friendly service. Made to feel at ease with all my questions answered.

Mrs Tina Sutcliffe
18th May 2019

Genesis South Normanton Dental Practice

All the girls are friendly and polite and always with a smile but the hygienist makes it worth coming.

Mr Mark Soar
18th May 2019

Service excellent

Service excellent, very good reception staff.

Mr Michael Cope
18th May 2019

Good treatment and advice

Short waiting time. Gentle dentist. Good treatment and advice. Thank you.

Mrs Angela Copeland
17th May 2019

Made a traumatic experience a breeze

Made a traumatic experience a breeze, put me at ease as soon as I sat down, had put off visiting for a year and made things worse, all sorted and very happy now.

Mrs Yvonne Barratt
17th May 2019

Dental appointment

My customer experience was very good.

Mr Timothy Shaw
17th May 2019