ABOUT GENESIS SOUTH NORMANTON DENTAL PRACTICE
We have a friendly team where you will be treated in a professional manner throughout your time at the practice. Our practice offers both NHS and private treatments utilising modern with up-to-date technology and equipment. If we are not able to offer a specialised treatment at our practice, we are able to refer patients to other practices within the Genesis group. We are at ground floor level, so accessible for wheelchairs and pushchairs, with no steps to encounter.
| NHS Patients currently accepted | |
|---|---|
| Fee paying adults | |
| Charge-exempt adults | |
| Children aged 0-18 years | |
| Urgent dental care patients | |
| Only by referral from a dental practitioner | |
Very professional
Very professional, no complaints.
Mr Michael Rawnsley
19th April 2019
19th April 2019
Genesis dental practice is very good
Genesis dental practice is very good, friendly staff and good systems in place to remind individual of their appointment.
Anonymous
19th April 2019
19th April 2019
Helped me overcome my fear
The staff are always friendly and have helped me feel to overcome my fear of dentists.
Mrs Annette Jones
19th April 2019
19th April 2019
Great service and advice
Great service and advice from Genesis!
Mr Neil Presland
19th April 2019
19th April 2019
Excellent service, great prices
Used Genesis dental for a few years now and I have always had excellent service and the prices are great too.
Mr Alan Patilla
19th April 2019
19th April 2019
Very friendly service, quick
Very friendly service, quick and no pressure to have work done.
Mr Lee Hutchinson
19th April 2019
19th April 2019
Good and helpful advice
Very friendly and helpful receptionists and good and helpful advice from dentist.
Ms Mollie Buck
18th April 2019
18th April 2019
Talk me through every step
Carmen who is my dentist and her assistant are very understanding as I am so nervous they really do calm me down talking me through every step, thank you again.
Miss Janine Pell
18th April 2019
18th April 2019
Really quick and efficient
Really quick and efficient staff and sorted out my tooth problem straight away.
Mr Stefan Zoch
18th April 2019
18th April 2019
Nice, knowledgeable dentist
All staff really nice, they offered me an appointment the same day. The dentist that I was seen by was Sham he was very nice and knowledgeable.
Mrs Katie Sutcliffe
18th April 2019
18th April 2019
Such a great service
Your practice is always welcoming and you do a brilliant job with my son who is still a little nervous when he comes to the dentist. I no longer live in the area but refuse to change dentists as you offer such a great service.
Miss Hannah Caunt
18th April 2019
18th April 2019
Efficient, helpful and reassuring
Dentist seen, I don't know his name, was very efficient, helpful and reassuring!!! The reception fitting me in at short notice was most appreciated.
Mr Robin Christopher
18th April 2019
18th April 2019
Tooth extraction
I was terrified of having a tooth extraction but Maria was fantastic with me, don't know why I was worried now but that is after the event.
Mrs Lynne Fairweather
18th April 2019
18th April 2019
Dental appointment
Very polite, professional and informative.
Anonymous
18th April 2019
18th April 2019
I can always get an appointment to suit
I can always get an appointment to suit. The building is kept clean and the staff are always friendly and happy to help.
Mrs Kelly Stanley
17th April 2019
17th April 2019
Quick and efficient
Quick and efficient. Maria adds a personal friendliness to the visit.
Anonymous
17th April 2019
17th April 2019
Genesis South Normanton Dental Practice
All very welcoming and put at ease when you're in the dreaded chair.
Mrs Elaine Perry
17th April 2019
17th April 2019
Explains situation and options clearly
Carmen always explains situation and options clearly. Staff polite and friendly.
Mr Ian Cockayne
17th April 2019
17th April 2019
Quick service, pleasant and competent
Quick service, pleasant and competent dentist, shame there was no customer parking as I was with my toddler son.
Mr James Herbert
17th April 2019
17th April 2019
My appointment was excellent
Very friendly staff. Everything was explained very clearly. Overall my appointment was excellent.
Mr Gary Hails
17th April 2019
17th April 2019
Reception staff very helpful
Dental nurse very good with my little boy.
Anonymous
17th April 2019
17th April 2019
Calming, great communication
Genesis has been my dentist for many years now. My children now go as do my own parents on my recommendation. Visiting the dentist can be a stressful time, but the staff are always friendly and calming, great communication and plenty of advice available. Maria in particular, is a credit to your team.
Mrs Adele Sinfield
17th April 2019
17th April 2019
Brilliant with the children
Friendly. Supportive. Brilliant with the children.
Anonymous
16th April 2019
16th April 2019
Very happy with my dentist
Very happy with my dentist Maria.
Mr John William Reeve
16th April 2019
16th April 2019
Excellent service
Excellent service and very professional and friendly.
Anonymous
16th April 2019
16th April 2019
Very patient, reassuring and caring
My experience was the best it could be, Beatrice was fantastic, very patient, reassuring and caring.
Miss Sarah Williams
16th April 2019
16th April 2019
They are very good
Didn't have to wait very long, they were kind, polite and very efficient, I don't like going to the Dentist, but they are very good.
Mrs Barbara Dudley
16th April 2019
16th April 2019
Lovely friendly staff
Lovely friendly staff. Jonathan the hygienist makes you feel very comfortable
Miss Sarah Limb
11th April 2019
11th April 2019
Explained things clearly
Did not have to wait at all. Marie made me feel at ease and explained things clearly. Reception staff friendly and welcoming.
Mrs Gloria O'Brien
11th April 2019
11th April 2019
Very impressed
Very professional, Told me more about my teeth:gums than previous practice I went to. Very informative. Very impressed.
Mrs Tracey Bailey
11th April 2019
11th April 2019
Friendly, very calming
Friendly atmosphere, lots of smiles, very calming.
Anonymous
11th April 2019
11th April 2019
Excellent dentist
Excellent dentist and excellent service every time.
Miss Rachel Mallatratt
10th April 2019
10th April 2019
Quick and easy appointment
Polite friendly staff, quick and easy appointment, not much waiting.
Anonymous
10th April 2019
10th April 2019
Friendly, warm welcoming reception
Friendly, warm welcoming reception, comfortable waiting area, Professional, empathetic staff, and I am very pleased with my new denture.
Mr Mark Jinks
10th April 2019
10th April 2019
Very understanding of my fears
Very understanding of my fears of the dentist. I feel at ease going.
Anonymous
10th April 2019
10th April 2019
Service was excellent
Waiting time was good and service was excellent.
Mr Tony Cawthorne
10th April 2019
10th April 2019
Fantastic with our 2 year old
Yet again, Carmen Bodil and her assistant, whose name we never know, were fantastic with our 2 year old. Thank you!
Miss Laura Williams
10th April 2019
10th April 2019
My dentist and hygienist are brilliant
Good customer service from all staff. My dentist and hygienist are brilliant and I always feel comfortable to ask for explanations about my treatments i.e. "what are you doing and why?"
Mrs Susan Fleet
9th April 2019
9th April 2019
Same day emergency appointment
Genesis dealt with my call regarding my tooth pain. Arranged an appointment within an hour and removed a wisdom tooth taking less than 10 minutes. The dentist was very professional and I suffered no pain at all during or within the first 24 hours.
Mr Ian Cosford
9th April 2019
9th April 2019
First time visit to Genesis
First time visit to Genesis. All very polite and professional, thanking all the staff.
Mr Joseph Doxey
9th April 2019
9th April 2019
Highly recommend
Never had a bad experience yet.
Everything always clearly explained.
All staff very friendly and helpful.
Highly recommend.
I've even moved my partner and mother to Genesis South Normanton.
Mr Adam Orme
9th April 2019
9th April 2019
I cannot fault them
The BEST dentist I've found since moving to the East Midlands some 18 years ago. I cannot fault them. Everyone is polite, professional and happy to help.
Mr Nigel Buet
9th April 2019
9th April 2019
Dental appointment
I gave my rating on my last dental plan I wasn't happy as the dentist that did my routine check up wasn't available for the treatment we agreed and the replacement dentist messed it up that much she had to take out a tooth that had never gave me any trouble and told me that it was going to cost me more money to see the hygienist witch is normally covered under my regular treatment plan. So no I was not happy with the service
Mr Mark Barnsley
8th April 2019
8th April 2019
Genesis South Normanton Dental Practice replied on 8th April 2019:
Dear Mr Barnsley Thank you for taking time to offer feedback on our practice. As this is an open forum, I am unable to discuss your treatment on here, due to patient confidentiality. I would be happy to discuss this issue with you in private. Should you wish to speak to me, then please contact me on 01773 549696. Kind regards Lindsey (practice manager)
Dear Mr Barnsley Thank you for taking time to offer feedback on our practice. As this is an open forum, I am unable to discuss your treatment on here, due to patient confidentiality. I would be happy to discuss this issue with you in private. Should you wish to speak to me, then please contact me on 01773 549696. Kind regards Lindsey (practice manager)
Brilliant all round
Helpful, professional, brilliant all round.
Mr Christopher Mills
8th April 2019
8th April 2019
Hygienist appointment
The hygienist made me feel relaxed and he explained everything he was going to do and offered advice.
Mr Daniel Matchett
6th April 2019
6th April 2019
South Normanton Dental Practice
From the minute you walk in to the minute you leave the staff are always very friendly and helpful. It's always tidy and spotlessly clean.
Mrs Angela Bayliss
6th April 2019
6th April 2019
Very happy with my experience
The reception right through to the dentist and not forgetting the dental nurses are all so friendly and helpful, very happy with my experience, thank you.
Mr Keith Bayliss
6th April 2019
6th April 2019
Same day emergency appointment
After waking up with a very sore and swollen gum I rang at 8.30am as an emergency, was seen at 11am and sorted out promptly, very happy with the service, as usual, many thanks.
Mr Paul Middleton
6th April 2019
6th April 2019
Very reassuring, make you feel relaxed
Very friendly staff, the dentists make you feel relaxed and explain what they are doing, if anyone is feeling nervous they are very reassuring.
Mrs Marie Mottram
5th April 2019
5th April 2019
Excellent, professional care
Provides me with excellent, professional care.
Mr Paul Flatt
5th April 2019
5th April 2019
Understanding of nervous patients
My Dentist, Carmen, seems very understanding of nervous patients but always does a good job. The man I saw previously, Mr Ahmad, was great too!
Mr Thomas French
5th April 2019
5th April 2019
Dentist always explain what they are doing
Staff are friendly, dentist always explain what they are doing and put your mind at rest.
Mrs Karin Mark
5th April 2019
5th April 2019
Efficient service
Efficient service and some helpful advice.
Anonymous
5th April 2019
5th April 2019
Everyone is so friendly and reassuring
Everyone is so friendly and reassuring, before coming to you I had a huge fear of the dentist and now I feel quite happy and relaxed. The hygienist is especially welcoming and reassuring.
Miss Rachel Hague
5th April 2019
5th April 2019
Very friendly and professional
Very friendly and professional staff.
Miss Tracey Daniel
5th April 2019
5th April 2019
Best dental surgery I have attended
Genesis is the best dental surgery I have attended. Dentists and hygienists are all lovely, kind and thoughtful.
Mrs Stephanie Stewart
5th April 2019
5th April 2019
Always a pleasure
The staff are Professional yet very friendly, and accommodating. Always a pleasure regardless of the treatment
Mr Alan Steven Busuttil
4th April 2019
4th April 2019
Good experience
Very nice friendly staff make the experience good.
Anonymous
4th April 2019
4th April 2019
The staff are all pleasant and helpful
The staff are all pleasant and helpful while completing their roles efficiently.
Mrs Norah Bosworth
4th April 2019
4th April 2019
Same day emergency appointment
Although I wasn't a registered patient you got me in same day for emergency treatment. Am now happily having follow up treatment. Maria my dental surgeon was fantastic and put me at ease immediately.
Miss Abby Eccles
4th April 2019
4th April 2019
Recent dental appointment
Very friendly and apologetic due to them running 40 mins behind due to an emergency.
Mrs Michelle Heath
4th April 2019
4th April 2019
They always look after me
They always look after me and are very friendly.
Mrs Christine Gdula
4th April 2019
4th April 2019
Genesis South Normanton Dental Practice
Friendly and efficient!
Mrs Ann Marie Winterbottom
4th April 2019
4th April 2019
South Normanton Dental Practice
Very professional as always.
Mr Martin Key
4th April 2019
4th April 2019
Sets itself above the rest
Excellent service. Kind and reliable staff. It's a shame that I had to travel from Nottingham to find a reliable practice that sets itself above the rest.
Mr Kennedy Simpson
3rd April 2019
3rd April 2019
Excellent customer care and service
The hygienist provided excellent customer care and service. Warm welcoming reception team.
Mr Kevin Edwards
3rd April 2019
3rd April 2019
Very welcoming and reassuring
My dentist and nurse were very welcoming and reassuring. I was in the chair for the shortest time possible, thank you
Miss Helen Jones
3rd April 2019
3rd April 2019
Very friendly
Very friendly and helpful.
Mr Stephen Plumb
3rd April 2019
3rd April 2019
Superb experience
Superb experience, usually scared to go but Carmen and her Co worker helped make me feel a little better! All sorted now though
Mr Daniel Sherlock
3rd April 2019
3rd April 2019
Emergency appointment
I needed an emergency appointment which was no problem to this practice. My tooth was repaired quickly. Staff were friendly and professional.
MR Gareth Brammer
3rd April 2019
3rd April 2019
Recent dental appointment
Went for a check up, needed to see the hygienist and I got in later in the day. Bonus. All done for 6 months. Winner, winner.
Miss Stephanie Foulkes
3rd April 2019
3rd April 2019
Very quick and friendly service
Very quick and friendly service from the dental team.
Mr Nigel Randell
2nd April 2019
2nd April 2019
Everything was explained to me
I am very nervous when it comes to the dentist but staff made me feel at ease. Everything was explained to me and the work was carried out without any problems.
Diane Corden
2nd April 2019
2nd April 2019
Without doubt the best dental practice
Friendly atmosphere as soon as you walk through the door, the receptionists are so friendly and professional, this runs through the whole practice. Without doubt the best dental practice I have ever been to.
Mr Stephen Smith
2nd April 2019
2nd April 2019
Informative and friendly
Made my daughter feel very comfortable. Informative and friendly.
Mrs Deborah Saint
2nd April 2019
2nd April 2019
Makes you feel quite calm
The lady who I see is lovely, I don't like dentist she makes you feel quite calm.
Anonymous
2nd April 2019
2nd April 2019
Always good service
Always good service and I feel like the staff go out of their way to form great relationships with the patients.
Miss Eleanor Lancashire
2nd April 2019
2nd April 2019
Dental appointment
My wife is my carer I have Parkinson and dementia so she recommended your dental practice. Everyone is patient and caring.
Mr Paul Marriott
31st March 2019
31st March 2019
South Normanton Dental Practice
I felt that the deep clean I had was no better than a standard scrape and polish which should have been carried out under the first band of charges. The actual cleaning time was actually less than a normal scrape and polish and I would like some explanation as to why this was not carried out at my original check up appointment.
Mrs Jayne Brown
31st March 2019
31st March 2019
Genesis South Normanton Dental Practice replied on 28th March 2019:
Dear Mrs Brown Thank you for taking time to offer feedback on your recent visit. As this is an open forum, i am unable to discuss the details of your treatment on here. I will telephone you to discuss the details and explain your treatment plan. Kind regards Practice Manager
Dear Mrs Brown Thank you for taking time to offer feedback on your recent visit. As this is an open forum, i am unable to discuss the details of your treatment on here. I will telephone you to discuss the details and explain your treatment plan. Kind regards Practice Manager
Pleasant and friendly
Pleasant and friendly, makes you feel at ease.
Mrs Denise Stanley
30th March 2019
30th March 2019
Got seen quickly
Got seen quickly and friendly. For an NHS dentist it's great.
Anonymous
30th March 2019
30th March 2019
Great dentist
Great dentist, best I have ever been to. The dentist I personally use anyway.
Ms Lisa Atwill
30th March 2019
30th March 2019
Would recommend
Staff always friendly and helpful. Never had any problems. Would recommend to family and friends, already have.
Miss Katherine McKenzie-Helps
30th March 2019
30th March 2019
Friendly service and value for money
Prompt attention at appointment time, friendly service and value for money.
Mrs Jennifer Sole
30th March 2019
30th March 2019
It has a very calm atmosphere
It has a very calm atmosphere and I trust my dentist, he makes me feel relaxed and not anxious.
Mrs Pat Butler
30th March 2019
30th March 2019
Hygienist appointment
Good service, very kind and considerate hygienist.
Miss Julia Edwards
30th March 2019
30th March 2019
Lovely friendly staff
Lovely friendly staff and even though I am nervous they put me at ease.
Mrs Fiona Hampson
30th March 2019
30th March 2019
Very polite and efficient
Reception staff were very polite and efficient, the dentist and nurse were as well.
Mr Michael Zupa
29th March 2019
29th March 2019
Prompt and friendly
Prompt and friendly as usual.
Mrs Amanda Shaw
29th March 2019
29th March 2019
Good all round customer experience
I find that when I attend for my appointment the reception staff are courteous, helpful and friendly and my dentist and his assistant are, again, very professional, I find my visits are a good all round customer experience, as far as a visit to the dentist can be of course.
Mr Timothy Hilbert
29th March 2019
29th March 2019
Good atmosphere
I find Genesis Dental Practice very efficient. The people are friendly. Atmosphere good.
Mrs Christina Bowler
29th March 2019
29th March 2019
Hardly felt a thing
Friendly staff, l had a filling and hardly felt a thing!
Mrs Linda Dennis
29th March 2019
29th March 2019
Good prompt service
Good prompt service. Staff all professional and friendly
Mr Mark Turner
29th March 2019
29th March 2019
Would recommend to my friends
Everyone is really nice and friendly, which really helps as I am really nervous. Would recommend to my friends.
Mrs Catherine Morley
29th March 2019
29th March 2019
On time and very friendly
On time and very friendly staff.
Mr Mark Keenan
29th March 2019
29th March 2019
Good experience
Good experience, I look forward to my next appointment.
Mr William Howell
28th March 2019
28th March 2019
South Normanton Dental Practice
Sahail has made dentist visits ok, I have always been a nervous patient but he has given me confidence to attend alone, thank you.
Anonymous
28th March 2019
28th March 2019
Very happy with dental care
Only recently registered with this practice very happy with dental care.
Mrs Claire Suffield
28th March 2019
28th March 2019
My appointment was on time
All staff are really nice and friendly. My appointment was on time.
Anonymous
28th March 2019
28th March 2019
Genesis South Normanton Dental Practice
Lovely customer service.
Mrs Samantha Gibson
28th March 2019
28th March 2019
Dental appointment
Very professional and helpful staff.
Mrs Jacqueline Greenway
28th March 2019
28th March 2019
Genesis South Normanton Dental Practice
Always pleasant and helpful.
Miss Joan Hipkiss
28th March 2019
28th March 2019
Good service
Good service, have always been able to fit me in.
Mr Christopher Boxall
28th March 2019
28th March 2019
All round excellent service
All round excellent service, and care from all staff.
Mr Richard Bond
28th March 2019
28th March 2019
I didn't feel the tooth being extracted
I was very nervous, had not had a tooth out for 35 years, the dental nurse was reassuring and I didn't feel the tooth being extracted, thank you for the understanding you showed me.
Mrs Donna Greaves
28th March 2019
28th March 2019
Genesis South Normanton Dental Practice
Friendly staff. Professional.
Mr Robert Hays
28th March 2019
28th March 2019
Dentist was very good
Dentist was very good and receptionists very pleasant and helpful.
Anonymous
28th March 2019
28th March 2019
They have been brilliant
I am a person who is terrified of the dentist, they have been brilliant and patient with me.
Ms Ann Moffett
27th March 2019
27th March 2019
Made me feel at ease throughout
Very professional and made me feel at ease throughout the process.
Mr Lee Gransbury
27th March 2019
27th March 2019
Happy with my treatment
Staff very helpful. Always been happy with my treatment.
Mrs Deborah Farnsworth
27th March 2019
27th March 2019
Would and have recommended
It was very good - excellent. No complaints at all. Would and have recommended.
Mr Gary Ransford
27th March 2019
27th March 2019
Dental appointment
Professional and helpful.
Mr Paul Stevenson
27th March 2019
27th March 2019
Very understanding and reassuring
My dentist is very understanding and reassuring of my fear of dentists.
Mrs Samantha Beal
27th March 2019
27th March 2019
Your recent dental appointment
Staff are always polite and friendly. A trip to the dentist isnt my idea of fun but the staff put you at ease. They will chat before starting the treatment and regularly check you're ok throughout - it's not a robotic procedure
Never had any issues with Genesis, they're a great team
Anonymous
27th March 2019
27th March 2019
South Normanton Dental Practice
Friendly and professional.
Miss Eira Byrne
27th March 2019
27th March 2019
Pleasant and calming
Carmen is always pleasant and calming. I have no worries on coming to my appointments with her.
Mrs Marlene Clarkson
27th March 2019
27th March 2019
Very good care
Friendly professional service, confident I am receiving very good care.
Mr Mark Bolton
27th March 2019
27th March 2019
I would recommend Genesis
Maria was very informative during my treatment over several weeks. Nothing was too much trouble. I would recommend Genesis to anyone.
Anonymous
25th March 2019
25th March 2019
Very good service
Very good service and professional and friendly service.
Anonymous
25th March 2019
25th March 2019
Very happy with the service
Very happy with the service, I get text messages for cancellations and my appointments. Reception staff are very friendly. Feel at ease with the Dentists. Don't feel nervous anymore Jon the Hygienist always friendly and puts me at ease.
Mrs Susan Hebblethwaite
22nd March 2019
22nd March 2019
Dental appointment
Always very friendly staff.
Mr Garry Morton
22nd March 2019
22nd March 2019
South Normanton Dental Practice
The reception staff have been very helpful and Maria has worked really hard to sort my dental problems out.
Mrs Trudy Pell
22nd March 2019
22nd March 2019
First class staff
First class staff and Dentist.
Mr Steven Hays
22nd March 2019
22nd March 2019
Best dentist I have been to
Best dentist I have been to, very friendly and comfortable environment.
Mr Jack Harvey
22nd March 2019
22nd March 2019
Very welcoming
Everyone is very welcoming.
Mrs Joanne Hill
22nd March 2019
22nd March 2019
Hands down the best
Genesis dental practice is hands down the best practice have had any dental work carried out. Even if the South Normanton practice were 50 miles away I would drive there. Thank you to all staff.
Mr Paul Davies
22nd March 2019
22nd March 2019
Pain free
Polite staff.
Pain free.
Great time keeping.
Mr Martyn Willmer
21st March 2019
21st March 2019
Good professional treatment
Good professional treatment and on time!
Mr Geoffrey Lowe
21st March 2019
21st March 2019
A credit to the profession
Always polite and friendly on the reception, Maria is friendly and an excellent professional, always time for a chat and puts you at ease, a credit to the profession and the practice
Mr Richard Heath
21st March 2019
21st March 2019
Dentist very polite
Dentist very polite as are all staff.
Mrs Barbara Alvey
21st March 2019
21st March 2019
Amazing
Beatrice is amazing, l adore the lady. I'm not good at coming to dentist, but Beatrice always puts my mind at ease, talks me through everything, and calms me. Beatrice is top dollar at her job, please never let her leave!!! The reception staff, the dentist assistants are all lovely too.
Ms Susan Holmes
21st March 2019
21st March 2019
Genesis South Normanton Dental Practice
Very friendly and professional
Mr David Thornhill
21st March 2019
21st March 2019
Welcoming, happy, polite staff
I needed an urgent appointment for a broken tooth. Couldnt see my usual dentist, but taken excellent care of by Anna. Tooth repaired and, as I was due a check up full service given!
Welcoming, happy, polite staff at all times! Thank you!
Anonymous
21st March 2019
21st March 2019
Very smooth service
Very smooth service. Welcomed at the reception desk, waiting area is well stocked with items to pass time. Dentist was very friendly as was her assistant. Every point of procedure explained.
Anonymous
21st March 2019
21st March 2019
Overall very pleased
The waiting room is pleasant. The lovely dentist I saw was very pleasant and gentle. Overall I was very pleased with the service.
Ms Ruby Gdynia
20th March 2019
20th March 2019
On time, no waiting
On time, no waiting, good review.
Mr Paul Edgar
20th March 2019
20th March 2019
Always polite and helpful
Always been an efficient visit and colleagues always polite and helpful.
Mr Mitchell Downs
20th March 2019
20th March 2019
Recent dental appointment
Made to feel at ease.
Mrs Deborah Cashmore
20th March 2019
20th March 2019
I trust my dentist
After being so frightened to go to a dentist, I have now built my confidence up, I now dont worry about going as I trust my dentist now. Thank you
Mrs Susan Gell
20th March 2019
20th March 2019
South Normanton Dental Practice
Best dentist I have used.
Mr Martin Smithurst
20th March 2019
20th March 2019
I always feel at ease
I always feel at ease with Elisa as I am usually very anxious. She is very professional and polite.
Mrs Gillian Kyte
20th March 2019
20th March 2019
Very understanding
Very understanding to the pain I was in, just sorted it.
Anonymous
20th March 2019
20th March 2019
Very good prompt service
Very good prompt service. Very professional and made me feel at ease.
Anonymous
19th March 2019
19th March 2019
Same day appointment
Had a broken filling, pleased to get in same day.
Anonymous
19th March 2019
19th March 2019
I never feel a thing
Always find the receptionists friendly, usually running to time and dentist Suhael Zaro is excellent, he explains what my options for treatment are, explains what he is doing and I never feel a thing.
Miss Karen Comben
19th March 2019
19th March 2019
Best dentist
It is the best dentist I have ever visited.
Mrs Susan Bowler
19th March 2019
19th March 2019
A high professional standard
On time, polite and courteous and all work carried out to a high professional standard.
Mr Craig Allcock
19th March 2019
19th March 2019
Recent dental appointment
I paid £59.10 for a filling what was supposed to be guaranteed for 1 year ... Came out next day and can't replace it for nearly 3 weeks (not happy ).
Mrs Jeanette Pickering
16th March 2019
16th March 2019
Genesis South Normanton Dental Practice replied on 14th March 2019:
Dear Mrs Pickering Thank you for your feedback on our practice. All fillings are guaranteed for a year, so there would be no charge if you fell into this time period. If you would like to speak to the practice manager, then she will be able to advise you of this and try to bring your appointment forward. Please ring 01773 549696 Kind regards Lindsey
Dear Mrs Pickering Thank you for your feedback on our practice. All fillings are guaranteed for a year, so there would be no charge if you fell into this time period. If you would like to speak to the practice manager, then she will be able to advise you of this and try to bring your appointment forward. Please ring 01773 549696 Kind regards Lindsey
Excellent quick service
Excellent quick service, professional.
Mrs Yvonne Hunt
16th March 2019
16th March 2019
Efficient, friendly and polite
Welcome from receptionist, only a few minutes wait before seeing Carmen then straight to see Jonathan. Whole experience very good, everyone efficient, friendly and polite.
Mrs Margaret Robinson
15th March 2019
15th March 2019
South Normanton Dental Practice
The dentist and nurse were very pleasant.
Mr Nicholas Fynn
15th March 2019
15th March 2019
Good dentist, helpful reception
I visited to have a re-repair of a tooth and found the dentist a locum was very good. Reception staff were very helpful about changing the repeat appointment I have in 6 months to another dentist.
Mrs Ruth Stone
15th March 2019
15th March 2019
Dental appointment
Dentist not explaining the procedure properly. Leaving half of my wisdom tooth in which I will more than likely need to go back in to have removed in the future awful experience of having my first tooth removed would not recommend Genesis to anyone.
Ms Louise Riley
15th March 2019
15th March 2019
Genesis South Normanton Dental Practice replied on 14th March 2019:
Dear Ms Riley Thank you for your feedback. Due to the site being an open forum, i am unable to discuss your treatment on here. However if you would like to speak with the practice manager, then please call me on 01773 549696 Regards Lindsey
Dear Ms Riley Thank you for your feedback. Due to the site being an open forum, i am unable to discuss your treatment on here. However if you would like to speak with the practice manager, then please call me on 01773 549696 Regards Lindsey
Good time keeping, always friendly
Good time keeping, always friendly, helpful and polite. Understanding.
Mrs Elaine Knowles
15th March 2019
15th March 2019
Genesis South Normanton Dental Practice
Friendly and efficient.
Ms Jill Ralphs
15th March 2019
15th March 2019
Best dental practice around
Staff are always very friendly, welcoming and helpful. I always feel comfortable and at ease. Best dental practice around.
Miss Boe James
15th March 2019
15th March 2019
Very good practice
The dental practice overall is very good, reception, ambience, dentists.
Mrs Hilary Bowers
15th March 2019
15th March 2019
Friendly greeting
On my arrival, I was greeted by friendly female staff at reception and I noticed the dental practice was clean and tidy. Friendly female dentist and hygienist, dental assistant.
Mr Anthony Webster
14th March 2019
14th March 2019
Very friendly and pleasant
Very friendly and pleasant people.
Mrs Linda Keeling
14th March 2019
14th March 2019
Dental appointment
They care about me and do good job.
Anonymous
14th March 2019
14th March 2019
Polite, professional
All round very polite and professional staff. 5 stars.
Mr Aaron Coote
14th March 2019
14th March 2019
Caring, efficient
Caring, efficient and professional.
Mr Michael Hancock
14th March 2019
14th March 2019
Cared for very well
Myself and my husband are always put at ease and cared for very well.
Mrs Rosalyn Watson
13th March 2019
13th March 2019
Good service
Good service and very pleased with Maria Fernandez.
Mr Ben Bloodman
13th March 2019
13th March 2019
Genesis South Normanton Dental Practice
Friendly and supportive.
Mrs Aylish Rowan
13th March 2019
13th March 2019
Brilliant with my little boy
The dental nurse that was in with Carmen was brilliant with my little boy.
Mrs Joanne Loughton
13th March 2019
13th March 2019
Courtesy and care
Thank you for your courtesy and care.
Anonymous
12th March 2019
12th March 2019
Very good practice
Very good practice at looking after you.
Mr Jonathan Walker
12th March 2019
12th March 2019
Emergency appointment same day
Given emergency appointment same day and seen on time and dealt with quickly.
Anonymous
12th March 2019
12th March 2019
My dentist explains everything
Friendly staff. My dentist explains everything to me before she treats me.
Mrs Susan Hibbitt
12th March 2019
12th March 2019
Recommended
Very efficient and professional service. Would recommend your practice to family and friends.
Mrs Jane Bunting
12th March 2019
12th March 2019
Recent dental appointment
Lots of mistakes taking months to complete the job. Mainly the labs fault but also appointments always running late and some that should have been cancelled but never informed resulting in more time off work and wasted journeys.
Mr Mark Longden
11th March 2019
11th March 2019
Genesis South Normanton Dental Practice replied on 11th March 2019:
Dear Mark Thank you for taking time to offer feedback on our practice. As you state, we have had a lot of issues with the dental lab, and as a result we are no longer working with this particular laboratory. Due to the waiting time of the next available appointment, we have had to squeeze you in which has sometimes resulted in your wait, or which we had informed you. If you would like to discuss this matter in a private environment, then please do not hesitate to contact the practice manager.
Dear Mark Thank you for taking time to offer feedback on our practice. As you state, we have had a lot of issues with the dental lab, and as a result we are no longer working with this particular laboratory. Due to the waiting time of the next available appointment, we have had to squeeze you in which has sometimes resulted in your wait, or which we had informed you. If you would like to discuss this matter in a private environment, then please do not hesitate to contact the practice manager.
Dental appointment
Treated really nice and spoken to appropriately and very helpful.
Miss Kimberley Wildsmith
11th March 2019
11th March 2019
Thorough and very kind
The receptionists were very polite, seating area is welcoming and without one of those T.V's in your face!
I saw a different dentist as mine is on maternity leave, however, she was thorough and very kind and informative about options with a specific tooth.
Mrs Kerry Jones
10th March 2019
10th March 2019
Hygienist was good and quick
Friendly reception and hygienist was good and quick.
Anonymous
10th March 2019
10th March 2019
Very pleasant and always gentle
Mr Zaro is very pleasant and always gentle when providing treatment.
Mr Andrew Philip Roberts
10th March 2019
10th March 2019
Dental appointment
Clean dental practice, very nice staff.
Miss Christie Cooper
10th March 2019
10th March 2019
Very thoughtful
Very friendly staff and very thoughtful.
Mr Steven Martin
10th March 2019
10th March 2019
Best dentist by far
I always feel comfortable and at ease. Very friendly staff, best dentist by far.
Mrs Melissa Fox
10th March 2019
10th March 2019
Definitely recommend the practice
I am a nervous person when it comes to dentists. I have never stopped at one as a consistent patient. I have found all the staff very friendly and the team put me at ease. I would definitely recommend the practice. Thank you.
Mrs Lyndsey Fox
10th March 2019
10th March 2019
Genesis South Normanton Dental Practice
The experience was easy and welcoming.
Anonymous
10th March 2019
10th March 2019
Courteous and professional
Courteous and professional team.
Mrs Rebecca Mullan-Feroze
9th March 2019
9th March 2019
Excellent all around service
Excellent all around service as usual from members of staff especially Jonathan and good, clean and comfortable surroundings whilst waiting for and during treatment.
Mr John Flint
9th March 2019
9th March 2019
Excellent, no waiting
Excellent, no waiting and a thorough check up.
Miss Julie Mann
9th March 2019
9th March 2019
I have recommended to others
My dentist and assistant are lovely and always make me feel at ease. Unsure on names but since being at this surgery I have recommended to friends and family.
Miss Holly Barsby
9th March 2019
9th March 2019
I cannot praise them enough
Customer service was good, I've always been happy which ever dentist I have seen ..always kind and explain everything, as I am a very nervous patient and had bad experiences in other practices but I cannot praise them enough, the reception staff are always helpful with appointments.
Mrs Amanda Ward
9th March 2019
9th March 2019
Excellent dentist
Receptionists very friendly. Dentist I saw yesterday was excellent and got me sorted, friendly and very professional.felt at ease as soon as I walked in with dentist and assistant.
Mrs Alison Harries
9th March 2019
9th March 2019
Dental appointment
Absolutely fantastic. Thank you.
Mr Paul Gatti
9th March 2019
9th March 2019
Calm, professional and reassuring
Friendly reception staff. Mr Zarro is always calm, professional and reassuring.
Mrs Alison Axelson
9th March 2019
9th March 2019
Really nice and very helpful
We saw a new lady dentist yesterday, she was really nice and very helpful.
Mrs Jacqueline Watson
8th March 2019
8th March 2019
Very quick
Very quick from waiting room to surgery and Jonathan has a great manner..
Mr Chris Venables
8th March 2019
8th March 2019
Very good prompt service
Very good prompt service for when I was in urgent need. Friendly staff throughout. Didn't feel rush and overall it was a pleasant experience.
Mr Jack Kerry
8th March 2019
8th March 2019
Good with nervous customers
Clean and friendly, good with nervous customers.
Mrs Laurie Dawe
8th March 2019
8th March 2019
Professional and willing to help
Never had a problem everyone I deal with is professional and willing to help.
Mr Michael Lane
8th March 2019
8th March 2019
Marvellous service
The service you give is marvellous keep it up.Thank you.
Mr Richard Hyland
8th March 2019
8th March 2019
Excellent service at reception
Excellent service at reception, dental nurse and dentist very friendly, made me feel at ease.
Mr Stephen Sutcliffe
8th March 2019
8th March 2019
Explained clearly what was happening
Was on time.
Pleasant staff.
Good communication, explained clearly what was happening.
Good job done. No problems after.
Mr Terry Whetton
8th March 2019
8th March 2019
Genesis South Normanton Dental Practice
Professional and friendly.
Anonymous
7th March 2019
7th March 2019
Put you at your ease
Friendly efficient and the staff put you at your ease.
Ms Joy Barnes
7th March 2019
7th March 2019
Genesis South Normanton Dental Practice
Made to feel at ease and relaxed.
Mrs Julie Grainger
7th March 2019
7th March 2019
I feel so comfortable
For me this practice is local and so efficient, the receptionists will ring with cancellations and are so polite, Maria is amazing, talking through every step of the procedure and I feel so comfortable with her.
Mrs Sharon Browett
7th March 2019
7th March 2019
Would recommend
Very friendly and helpful staff. Would recommend.
Mrs Angela Stevenson
7th March 2019
7th March 2019
Positive experience
Staff very friendly, appointment on time. Positive experience.
Mrs Pauline Thompson
7th March 2019
7th March 2019
Could not do enough for me
Very helpful staff from receptionist to dentist. Answered all my questions and could not do enough for me.
Mr Gary Fryer
7th March 2019
7th March 2019
Very friendly practice
Very friendly practice, made to feel at ease.
Mrs Frances Buchanan
6th March 2019
6th March 2019
Very gentle and kind
The gentleman I seen yesterday was very gentle and kind. I had a tooth out no problems at all to say I'm very nervous at going to dentist.
Mrs Carolyn Lee
6th March 2019
6th March 2019
South Normanton Dental Practice
Friendly dentist that puts what used to be a very nervous and phobic person at ease. Had treatment done previously and now have no problems when going for check ups.
Mrs Susan Gigg
6th March 2019
6th March 2019
Very pleasant staff
Very pleasant staff as they listen to my comments. Plus you treat us like humans and not a number.
Mr Ashley Clark
6th March 2019
6th March 2019
Very professional
As usual staff and dentist very professional and good mannered.
Mrs Anne Kingston
6th March 2019
6th March 2019
Made me feel very comfortable
All staff very pleasant and friendly, the desist made me feel very comfortable.
Mrs Denise Welch
6th March 2019
6th March 2019
Good practice, friendly staff
Good practice, friendly staff, excellent care.
Anonymous
6th March 2019
6th March 2019
South Normanton Dental Practice
Apologised for running late, Dentist and assistant both, then I got a clean and polish there and then.
Mrs Susan Fox
6th March 2019
6th March 2019
Got me in straight away
I had really bad toothache 3 days after having a baby and they got me in straight away and took my tooth out.
Miss Rebecca Kemp
5th March 2019
5th March 2019
South Normanton Dental Practice
Friendly staff, pleased with work carried out.
Mrs Sharon Clay
5th March 2019
5th March 2019
Extremely understanding
Excellent service and experience from Carmen and her Dental nurse. Both were extremely understanding and made me feel at ease throughout the treatment.
Anonymous
5th March 2019
5th March 2019
Professional, kind, explained everything
The dentist me and my two daughters seen was so professional, kind, explained everything, made us feel at ease.
Miss Marie Johnson
5th March 2019
5th March 2019
Friendly staff put you at ease
Friendly staff put you at ease. The dentist explains what they are going to do and do a great job.
Mr Andrew Dawe
5th March 2019
5th March 2019
Dental appointment
Friendly, polite staff.
Mr Cameron Harris
5th March 2019
5th March 2019
Excellent dentist and hygienist
The reception staff are friendly and efficient and the dentist and hygienist are excellent.
Mrs Christine Smith
5th March 2019
5th March 2019
Treatment is of a very high standard
A very pleasant experience all of the staff make you feel welcome and are professional and the treatment is of a very high standard.
Mrs Carole Hardy
5th March 2019
5th March 2019
Excellent service
Excellent service and very short waiting time.
Mrs Gillian Hefford
4th March 2019
4th March 2019
Care and kindness
Excellent care by all from the reception staff through to the dental surgeon no one likes going to the dentist but the care and kindness by all the staff make the experience easier.
Mr Darren Paul Ince
4th March 2019
4th March 2019
Always great
Always great. The dentist is brilliant with the kids.
Mr Ben Eveson
4th March 2019
4th March 2019
Very good with children
Very polite staff and they are very good with children.
Miss Amanda Fazakerley
4th March 2019
4th March 2019
Easy appointment booking
Excellent staff. Very efficient. Easy appointment booking. Made me feel at ease.
Mr Daniel Batten-Jones
28th February 2019
28th February 2019
South Normanton Dental Practice
The staff are very nice and helpful
Anonymous
28th February 2019
28th February 2019
The dentist explained
The dentist explained everything and was very efficient.
Mr David Freeman
28th February 2019
28th February 2019
Very kind and supportive
Very warm and friendly welcome. Immediately put at ease by both reception and dental staff. Jon is very kind and supportive in helping improve my dental hygiene, I'm grateful.
Miss Gemma Denton
28th February 2019
28th February 2019
Very courteous and efficient
Appointment on time and very courteous and efficient dentist and staff.
Mr Gerard Blake
28th February 2019
28th February 2019
Really nice and friendly
Everyone is really nice and friendly.
Mr Andrew Hardy
28th February 2019
28th February 2019
Very good service
Very good service and professional.
Mr Danny Colbert
27th February 2019
27th February 2019
Very happy with service
Quick and efficient. Staff also polite. Dentist and hygienist efficient but sympathetic. Feel I can ask questions.
Very happy with service provided.
Miss Ellen Saville
27th February 2019
27th February 2019
Always very polite and friendly
Always very polite and friendly staff.
Mrs Linda Tryner
27th February 2019
27th February 2019
Friendly, professional
Quite punctual. Friendly, professional.
Mrs Caroline Lewis
27th February 2019
27th February 2019
Very pleased with my treatment
Carmen and the young girl are very welcoming and very calming, I am such a nervous person so quite at ease with these two, very pleased with my treatment.
Mrs Lucy Gascoyne
27th February 2019
27th February 2019
Excellent dentists
Even though I live 40 odd miles away I am still prepared to travel rather than finding another more local practice. I think that says it all really. Excellent dentists, friendly courteous staff.
Mr Attila Kiss
27th February 2019
27th February 2019
Polite, professional, on time
Very polite and professional staff, appointments kept on time. What more does anyone want
Mr John Flintstone
27th February 2019
27th February 2019
South Normanton Dental Practice
The person who came was very polite answered any questions I put to him, all in all was very happy.
Anonymous
27th February 2019
27th February 2019
Lincoln Dental Practice
Very pleased with the efficient service.
Mr David Clay
26th February 2019
26th February 2019
Excellent customer service
Excellent customer service skills, all staff are friendly and helpful. I would highly recommend your dental practice!
Mrs Rachael Mole
26th February 2019
26th February 2019
Explains things very well
I am always put at ease when I see Beatrice and I feel quite calm and I feel I am able to talk to her and she explains things very well.
Anonymous
26th February 2019
26th February 2019
Perfect
I've got no issues at all with this dentist, 100 per cent perfect.
Mrs Beverley Chapman
26th February 2019
26th February 2019
Fantastic service
Fantastic service and friendly staff.
Anonymous
26th February 2019
26th February 2019
Very good dentist
Very good dentist. Felt like he took the time to check for everything and gave me the opportunity to ask questions. Both dentist and his assistant were polite and professional.
Miss Theresa Frost
22nd February 2019
22nd February 2019
Friendly, helpful
Friendly, helpful and knowledgeable.
Mrs Sarah Keenan
22nd February 2019
22nd February 2019
South Normanton Dental Practice
Looked after very well.
Anonymous
22nd February 2019
22nd February 2019
Caring and very relaxing
Caring and very relaxing conversation to put a person at ease during treatment.
Mrs Christine Buxton
22nd February 2019
22nd February 2019
South Normanton Dental Practice
Very pleased. Nice people!
Mr Stuart Law
21st February 2019
21st February 2019
Kindness, understanding and empathy
I can't thank Alyssa enough for her kindness, understanding and empathy. She is an excellent dentist.
Anonymous
21st February 2019
21st February 2019
Best dentist I have been to
I like the informal atmosphere first name terms etc, Shaym is very good at putting people at ease but very professional at the same time, the best dentist I have been to.
Mr Daniel Melbourne
21st February 2019
21st February 2019
All staff very friendly
All staff very friendly, dentist took time to explain procedures etc. Very happy with service.
Mrs Jayne Mallatratt
21st February 2019
21st February 2019
Always patient and caring
Our dentist and nurse are always patient and caring as they have become aware I get quite nervous.
Mrs Heather Burton
21st February 2019
21st February 2019
Good with my children
Always find the staff helpful and friendly and really been good with my children, thanks.
Mrs Claire Griffiths
20th February 2019
20th February 2019
Recent dental appointment
On time, very pleasant.
Mrs Karen Sutcliffe
20th February 2019
20th February 2019
South Normanton Dental Practice
Always polite and very helpful.
Mrs Michelle Wagstaff
20th February 2019
20th February 2019
Quick and easy
Quick and easy. Very friendly and eases nerves.
Miss Megan Nixey
20th February 2019
20th February 2019
Calming atmosphere
Calming atmosphere, pleasant staff.
Anonymous
20th February 2019
20th February 2019
All staff were friendly and welcoming
All staff were friendly and welcoming. Today there was room in the car park and I didn't have long to wait before I was called in. I wasn't rushed when having my treatment.
Mrs Helen White
20th February 2019
20th February 2019
A great family practice
The dentist is always friendly and it is a great family practice. I always attend with all the family at once and get a good welcome.
Mrs Sarah Hyde
19th February 2019
19th February 2019
Would not go anywhere else
South Normanton Dental Practice are very professional and their customer service is excellent. I have used the same dentist each time I visit and I have found her to be very friendly, I feel very comfortable with her abilities and would not go anywhere else.
Mrs Lisa Bayliss
19th February 2019
19th February 2019
First class
Carmen and assistant perfect. First class.
Mr Michael Maskrey
19th February 2019
19th February 2019
Really excellent and thoughtful
Everyone is really excellent and thoughtful, thank you.
Mrs Christine Hillyer
19th February 2019
19th February 2019
South Normanton Dental Practice
I think the treatment and organisation (eg emailed appointment reminders) is good.
Anonymous
19th February 2019
19th February 2019
Friendly atmosphere
A pleasant and professional service and a friendly atmosphere.
Mr Michael McNicholas
17th February 2019
17th February 2019
Reassuring and gentle treatment
Prompt service, reassuring and gentle treatment.
Mrs Pamela Pearce
16th February 2019
16th February 2019
Dental appointment
Friendly staff. Nice clean practice.
Mr Alan Baines
16th February 2019
16th February 2019
Best dentist I have had
The staff are all very friendly and the dentist is the best I have ever had. Much gentler than other dentists.
Mr Philip Parkin
16th February 2019
16th February 2019
Fitted me in at short notice
They were able to fit me in at short notice as I had bad toothache and I really appreciated it.
Mrs Tracy Orwin
16th February 2019
16th February 2019
Very pleasant
Very pleasant. Interaction with both the hygienist and the dental nurse were excellent 10 out of 10.
Mr Andrew Burch
16th February 2019
16th February 2019
South Normanton Dental Practice
Always helpful and courteous.
Mrs Bronia Shaw
16th February 2019
16th February 2019
By far the best
It is by far the best dental practice I have been to.
Mr Dean Chancellor
16th February 2019
16th February 2019
Dental appointment
100 per cent all staff from the desk to the chair, very helpful, nice, friendly and for some one who hates dentists that is a compliment to them all.
Mr Anthony Johnson
16th February 2019
16th February 2019
Very thorough check up
Did not have to wait long. My appointment was with Mrs Garcia. Very pleased with the dental care you offered. Very thorough check up.
Mr Cyril Martin
15th February 2019
15th February 2019
On time and as expected
Excellent. On time and as expected.
Mr Ian Thomas
15th February 2019
15th February 2019
Very friendly
Very friendly and helpful.
Mrs Mary Hale
15th February 2019
15th February 2019
Would definitely recommend
This was my second trip to the surgery after changing dentists I had an awful experience with my last dental practice and initially Genesis had to refer me to Refine at Alfreton who were also excellent. I was really apprehensive, actually terrified of attending a dentists again, but Carmen and the dental nurse were both lovely. They explained everything to me and did not make me feel as though anything was a problem. Would definitely recommend as a practice.
Mrs Lydia Gray
15th February 2019
15th February 2019
Dentist very understanding
Staff polite. Dentist very understanding as I have a fear of going to the dentist, would recommend.
Mrs Janet Dudley
15th February 2019
15th February 2019
Dental appointment
Helpful. Considerate.
Mr Miles Fiddes
15th February 2019
15th February 2019
Cannot find a fault
Moved to you from a different dentist, cannot find a fault with Genesis.
Mrs Jacqueline Overton
15th February 2019
15th February 2019
Friendly and informative
Friendly and informative staff.
Mr Samuel Watts
15th February 2019
15th February 2019
Extremely comforting and reassuring
My experience was as pleasant as it could be when having 2 difficult extractions and a filling. Maria explained everything before hand as well as before each procedure she was doing. She was extremely comforting and reassuring as well as being highly professional. I would have no hesitation in recommending Maria and the practice in general.
Mr Stephen Slater
14th February 2019
14th February 2019
Would recommend this surgery
My first visit to this practice, reception staff very welcoming, the dentist Shyaam very professional and friendly, put me at ease. Explained the process throughout and answered all questions. Would recommend this surgery to anyone. Thank you.
Mr Philip Hayes
14th February 2019
14th February 2019
Make me feel very relaxed
Both my Dentist and the hygienist make me feel very relaxed. I get really anxious about coming and they are both great.
I really appreciate Reception calling me and getting me a cancellation appointment to. I think the overall customer service is good.
Miss Jayne Fitzpatrick
14th February 2019
14th February 2019
Very pleasant, efficient
Very pleasant, efficient staff.
The whole experience feels very comfortable.
I have actually recommended your practice to friends and colleagues, who have since signed up with you.
Mrs Jane Donegani
14th February 2019
14th February 2019
South Normanton Dental Practice
A new customer at the practice, felt comfortable from the outset, receptionist staff very approachable and the dentist Shyaam put me at my ease, explaining the process throughout and answered any questions.
Philip
14th February 2019
14th February 2019
Very polite and efficient
Very polite and efficient staff.
Mr Michael Zupa
14th February 2019
14th February 2019
Very gentle and informative
Receptionist was very efficient. The dental nurse was lovely. And my dental examination was swift and the dentist very gentle and informative.
Anonymous
14th February 2019
14th February 2019
Excellent care
Excellent care and professional service.
Mrs Lynne Hill
14th February 2019
14th February 2019
South Normanton Dental Practice
Always happy with my visits to South Normanton dental service.
Mrs Jacqueline Thomas
14th February 2019
14th February 2019
Restored my faith in dentistry
My dentist Dr Shyaam restored my faith in dentistry again.
Everybody at the practice is so genuinely nice.
Mr Paul Davies
14th February 2019
14th February 2019
A positive experience
I have seen the same dentist a few times and it is always been a positive experience.
Anonymous
13th February 2019
13th February 2019
South Normanton Dental Practice
All the staff are friendly.
Anonymous
13th February 2019
13th February 2019
Friendly staff
Staff friendly. Everywhere nice and clean.
Anonymous
13th February 2019
13th February 2019
South Normanton Dental Practice
Nice friendly staff who put you at ease.
Mrs Irene Schofield
13th February 2019
13th February 2019
Gentle and reassuring
Friendly staff and nice atmosphere. The Dentist was gentle and reassuring. I will be back in 6 months.
Mr Geoffrey Green
13th February 2019
13th February 2019
Excellent service, excellent manner
Excellent service, excellent manner and explained everything really well and at my level.
Mrs Jayne Whetton
13th February 2019
13th February 2019
Thank you
The young lady who did my crown did a beautiful job, she matched it so well, it was a perfect fit and perfect colour, it was the perfect match to go with my other teeth. You would not know it was a crown. It matched the rest of my teeth. Its just a shame that she is leaving in August. She has done all her training and she has been doing a year out on her own with a mentor. She has done her year with the dental surgery come August. I have just got to know and trust her and she has done her mentor proud she did a really brilliant job. Thank you so much. And I am sorry to hear you are leaving. Good Luck for the future and I think you will, No I know you will make a fantastic Dentist, because you are so dedicated to your patients and your job. Thank you again.
Mrs Margaret Smith
13th February 2019
13th February 2019
My dentist explains everything to me
Lovely reception staff. My dentist explains everything to me and is funny without knowing it.
Mrs Caroline Hackett
13th February 2019
13th February 2019
Emergency appointment
Friendly staff do all they can to offer me an emergency appointment as soon as they can.
Miss Jennie Parker
12th February 2019
12th February 2019
Great team
Great team, very good job they do.
Mr John Barnett
12th February 2019
12th February 2019
I would recommend this surgery
I had 3 teeth removed and I had a few problems with healing etc, when ever I had the slightest problem, I was seen that day and my problem was sorted,
4 months later I was fitted with a partial denture, and they look absolutely natural, I am thrilled with the outcome and I would recommend this surgery 100 per cent.
Thanks to all at the surgery.
Mrs Wendy Taylor
12th February 2019
12th February 2019
Seen in a timely manner
I found the experience very easy the team was very friendly and was seen in a timely manner.
Mr Christopher Brough
12th February 2019
12th February 2019
My dentist is absolutely brilliant
My dentist is absolutely brilliant. He has been my dentist for many years now, and I am always very happy with my experience at Genesis!
Mr Sam Henstock
9th February 2019
9th February 2019
Understanding and patient
In the past I have had a bad experience with a dentist, since I have been coming to you my confidence in a dentist is easing for me, thank you to the ones I have seen for being understanding and patient.
Ms Tracy Dooley
9th February 2019
9th February 2019
Recent dental appointment
The receptionist was really good, Dr Zaro very good.
Mrs Rebecca Nicholls
9th February 2019
9th February 2019
No waiting time, went straight in
No waiting time, went straight in, efficient service, 5 stars.
Mrs Raychelle Wootton
9th February 2019
9th February 2019
Hygienist appointment
The hygienist is very good and reassuring.
Ms Dawn Valerie Metters
9th February 2019
9th February 2019
Dental appointment
I asked for my remaining teeth to be removed on several occasions because there all loose but they won't do it so every time one falls out it's costing me more money.
Miss Candice Rawson
9th February 2019
9th February 2019
Genesis South Normanton Dental Practice replied on 8th February 2019:
Dear Miss Rawson On checking your clinical records, it appears that the advise given differs to your comment. Would you like to arrange to speak with the practice manager, who can discuss this further with you. Kind regards Lindsey Coleman
Dear Miss Rawson On checking your clinical records, it appears that the advise given differs to your comment. Would you like to arrange to speak with the practice manager, who can discuss this further with you. Kind regards Lindsey Coleman
South Normanton Dental Practice
Maria Fernandez (my dentist) is lovely and helpful, I feel confident that she and the practice are taking good care if my teeth, and not making me undergo treatments I do not really need. Everyone working there is friendly and the atmosphere is comfortable and happy.
Miss Louise Meehan
9th February 2019
9th February 2019
Excellent service, first class
Excellent service from Maria, had a filling and didnt feel a thing, first class.
Mr Nigel Townsend
9th February 2019
9th February 2019
Quick emergency appointment
Quick emergency appointment sorted for me before decay set in the tooth which is very important. Good efficient service.
Mrs Julie Rusby
8th February 2019
8th February 2019
Seen on time
Seen on time, staff were helpful and friendly.
Anonymous
8th February 2019
8th February 2019
Highly recommend
Very pleasant and did not feel rushed. Also very through. Highly recommend.
Mr Andrew Flint
8th February 2019
8th February 2019
Fantastic experience
Fantastic experience considering its the dreaded dentist, a really good bunch of friendly staff.
Mr James Maguire
8th February 2019
8th February 2019
Dental appointment
Filling chipped off as soon as I'd left the building, had to come back again next day (taking more time off from work ) & for £59 I think dentist should have spend more time doing it right in the first place. I was only in for about 15 mins.
Miss Emily Oldknow
8th February 2019
8th February 2019
Genesis South Normanton Dental Practice replied on 8th February 2019:
Dear Miss Oldknow Thank you for taking time to offer feedback on our practice. When a filling is small, sometimes retention can be a little more difficult, but we try this option rather than damage any more tooth material. The 15 minutes that was allocated was plenty of time for your procedure and this has no bearing on it falling out. If you wish to discuss this matter further, then please do not hesitate to contact the practice manager. Kind regards Genesis dental team
Dear Miss Oldknow Thank you for taking time to offer feedback on our practice. When a filling is small, sometimes retention can be a little more difficult, but we try this option rather than damage any more tooth material. The 15 minutes that was allocated was plenty of time for your procedure and this has no bearing on it falling out. If you wish to discuss this matter further, then please do not hesitate to contact the practice manager. Kind regards Genesis dental team
Efficient, quick and friendly
Efficient, quick and friendly staff.
Miss Faye Wilkinson
8th February 2019
8th February 2019
Excellent treatment, informative
Excellent treatment, Dentist was very informative and professional, as were all the staff.
Ms Theresa Guthrie
8th February 2019
8th February 2019
Friendly, polite, professional
Friendly, polite, professional, managed my 3 year old well.
Dr Faye Geeson
8th February 2019
8th February 2019
Made me feel welcome and at ease
My lady dentist and her dental nurse made me feel welcome and at ease and although I was having a tooth out never at any point did I feel anxious.
Miss Nicola Allen
7th February 2019
7th February 2019
Dental appointment
Efficient and professional.
Mr Graham Kett
7th February 2019
7th February 2019
Great advice and follow up
Great advice and follow up from my dentist.
Mr Phillip John Smith
7th February 2019
7th February 2019
Excellent practice
Excellent practice and very professional.
Anonymous
7th February 2019
7th February 2019
Keep you informed of your treatment
Welcoming and friendly staff, keep you informed of your treatment and any costs. Everyone cares about you as a person not just a number.
Miss Amanda Hamilton
7th February 2019
7th February 2019
Such a lovely dentist
I am a very nervous patient, I always see Maria, she keeps you calm and has got time for you, she is such a lovely dentist to have.
Mrs Samantha Coope
7th February 2019
7th February 2019
Pain free apopintments
My dentist is able to put me at my ease and takes every trouble to ensure my appointment is pain free .She also takes the time to chat and I feel totally confident in her ability .
Mrs Susan Miller
7th February 2019
7th February 2019
Good service, nice staff
Good service, nice staff and appointments on time.
Mrs Charlotte McPhail-Jones
7th February 2019
7th February 2019
Fantastic service yet again
Apart from the two month wait to be seen, fantastic service yet again.
Mr Duncan Powell
6th February 2019
6th February 2019
Bright, cheerful and very helpful
The reception staff are bright, cheerful and very helpful. I am happy with the treatment I get from my dentist Suheal and hygienist Jonathan.
They do as decent a job possible in the time allocated by the NHS system.
Thank you.
Mrs Lynda Brooks-Townsend
6th February 2019
6th February 2019
Good service, very friendly
Good service, very friendly staff and seen on time.
Miss Wendy Marriott
6th February 2019
6th February 2019
Dental appointment
Very friendly helpful and dont judge you how good or bad your teeth are. So hopefully cannot say anything bad about any of the staff. Thanks for your help.
Mr Martin Stocks
6th February 2019
6th February 2019
South Normanton Dental Practice
Very helpful and pleasant staff.
Mr Derek Keaton
6th February 2019
6th February 2019
Prompt appointment
Prompt appointment. Examination good professional attitude of dentist and staff.
Mrs Kirsty Houghton
6th February 2019
6th February 2019
Great staff, very professional, experienced
Great staff, very professional, experienced and friendly. My dentist, Ms Carmen Bodil, always makes me feel at ease despite my anxiety to have my cavities treated. Her hand is very light. Thank you again to her and to the whole team.
Mrs Paula (Liz) Melintescu
6th February 2019
6th February 2019
Very gentle dentist
It was good, really like the dentist who did the work on me, very gentle.
Mr Zahid Ali
6th February 2019
6th February 2019
Was made to feel at ease
Was made to feel at ease during the treatment which made me feel less stressed
Mrs Elaine Blackwell
6th February 2019
6th February 2019
Efficient treatment
Lovely staff. Efficient treatment
Mrs Susan McNeill
6th February 2019
6th February 2019
Helpful and informative
All staff helpful and informative.
Mrs Pamela Jordan
6th February 2019
6th February 2019
Appointment system is good
Friendly staff. Appointment system is good.
Anonymous
6th February 2019
6th February 2019
South Normanton Dental Practice
Everyone was friendly and understanding.
Anonymous
6th February 2019
6th February 2019
Caring, kind, competent
Eliza is extremely caring, kind, competent and a pleasure to deal with.
Vanessa Garcin
6th February 2019
6th February 2019
The treatment was well done
Did not have to wait long and the treatment was well done.
Mrs Jackie Bell
5th February 2019
5th February 2019
Excellent treatment
I have been coming to the practice for a number of years now and have always found the staff and any treatment excellent.
Mrs Irene Ayres
5th February 2019
5th February 2019
Lovely place to go
Lovely place to go even though I am terrified, they put you at ease.
Mrs Nicola Frost
5th February 2019
5th February 2019
My first visit to the Practice
My first visit to the Practice, the dentist put me at ease as had an extraction, before treatment she explained thoroughly what would happen during my procedure. Very friendly staff on reception.
Anonymous
5th February 2019
5th February 2019
Prompt, friendly
Prompt, friendly and make you feel really comfortable.
Anonymous
5th February 2019
5th February 2019
Friendly and relaxed
Excellent, efficient and very helpful staff. Friendly and relaxed. Thank you.
Mrs Lisa Bullock
5th February 2019
5th February 2019
Fast service
Fast service and lovely friendly staff.
Mrs Nicola Sipson-Furness
5th February 2019
5th February 2019
Very friendly and helpful
Very friendly and helpful staff.
Mr Jordan Mattock
5th February 2019
5th February 2019
Excellent - as always
Excellent - as always. Would not go anywhere else.
Mrs Louise Fox
5th February 2019
5th February 2019
Recent dental appointment
As was really panicking about my treatment Jonathon put me at ease and I was ok.
Miss Teresa Walters
2nd February 2019
2nd February 2019
Lovely technician
I Am a very nervous dental patient but the technician that I saw was lovely, would definitely use her again.
Mrs Anne Marie Cabourn
2nd February 2019
2nd February 2019
South Normanton Dental Practice
Friendly and helpful.
Mrs Caroline Boxall
2nd February 2019
2nd February 2019
Dental appointment
I felt heard and the most important thing for me in a dentist is to feel heard and to be taken seriously in your concerns. I am always made to feel at ease and as someone who struggles massively with mental health that is really important to me. I don't ever feel judged or looked down upon, I feel like an equal and the staff are always so respectful and polite.
Anonymous
2nd February 2019
2nd February 2019
This is an awesome dentist
This is an awesome dentist. I used to have such a phobia but now I have no fear.
Such a lovely bunch of people.
Miss Michele Cordey
1st February 2019
1st February 2019
Got in on time
Got in on time, everyone very pleasant and thorough in their treatment.
Mrs Joan Smedley
1st February 2019
1st February 2019
They put me at ease
Very nervous but they put me at ease.
Anonymous
1st February 2019
1st February 2019
Seen in a timely fashion
Seen in a timely fashion, polite receptionists, excellent rapport with hygienist.
Ms Rachel Norman
1st February 2019
1st February 2019
All in all great service
Friendly staff, my dentist in particular a very nice lady. All in all great service all round .
Mr William Wilde
1st February 2019
1st February 2019
Hygienist appointment
Was very satisfied with my experience with the hygienist yesterday at the dentist.
Mrs Helen Clare Marriott
1st February 2019
1st February 2019
Quite relaxing
As pleasant as any visit to a dentist can be. Staff all friendly and cheerful. Dentist herself takes time to fully explain any procedure or examination result. Whole experience quite relaxing.
Mr Henry Simpson
1st February 2019
1st February 2019
Very efficient and professional
Very efficient and professional and well mannered staff.
Mr Alan Rawson
1st February 2019
1st February 2019
I would highly recommend
I am very anxious when visiting the dentist, from walking in and booking in with the receptionist to having my treatment I was made to feel at ease and really well looked after. I would highly recommend South Normanton dental practice.
Mrs Karen Bennett
31st January 2019
31st January 2019
Good service
Generally the service is good. Friendly reception staff and my dentist and hygienist are lovely.
Mrs Melanie Pether
31st January 2019
31st January 2019
Really nice dentist
I dont like dentist but I had to go for a filling and the dentist I saw was really nice and he didnt make me feel nervous or worried.
Mr Simon Yeomans
31st January 2019
31st January 2019
Good practice, very helpful
Good practice, very helpful and always put you at ease.
Mrs Elaine Parker
31st January 2019
31st January 2019
Best dentist in the local area
Very friendly, welcoming, friendly atmosphere, make feel at home, professional, good at their job and actually know what they are doing, got a big reputation as the best dentist in the local area.
Mr Ian Grundy
31st January 2019
31st January 2019
Brilliant service, lovely staff
In and out in 5mins, brilliant service, lovely staff, no fuss.
Mr Colin Baines
30th January 2019
30th January 2019
South Normanton Dental Practice
You very kindly got me in to see a dentist at a moments notice for which I am very grateful. The lady dentist was very professional and put me at my ease straight away as do all the staff.
Mrs Anne Kingston
30th January 2019
30th January 2019
Explained everything to me
Did not have to wait long to be seen. The dentist I saw was friendly and explained everything to me.
Mrs Sally Oldfield
30th January 2019
30th January 2019
First class treatment
Receptionists professional and friendly, appointments always been on time, dentists kind and reassuring and treatment first class.
Mrs Yvonne Field
29th January 2019
29th January 2019
Excellent service
Excellent service, from reception staff through to the dentists all staff are very friendly and very professional. This is the best dental practice I have ever experienced.
Mr Stephen Smith
29th January 2019
29th January 2019
Fantastic
Fantastic. I used to be a serious dental phobic but with all the help from Beatriz (who is truly amazing) I am not as bad now and all the staff are incredibly friendly and make you feel at ease thank you ever so much.
Miss Michaela Zupa
29th January 2019
29th January 2019
Excellent service provided
Excellent service provided to adults and children and allowing family appointments makes it much easier for parents!
Miss Gemma Mann
29th January 2019
29th January 2019
My dentist is great
My dentist is great and dental nurse, great service.
Anonymous
29th January 2019
29th January 2019
Excellent
Excellent, was spoken to by the dentist explaining what he was doing every time he did something, asked if I was ok.
Mr Jamie Thompson
27th January 2019
27th January 2019
Fast and efficient
Excellent service, fast and efficient, really pleasant staff, very professional.
Mr Richard Stevenson
27th January 2019
27th January 2019
Good and kind service
Good and kind service. Extreme care from Dr Sarrow and his team.
Mr David Nicholls
27th January 2019
27th January 2019
Good professional treatment
Always good professional treatment, kind and friendly staff.
Mr Ian Nelson
26th January 2019
26th January 2019
South Normanton Dental Practice
Quick and painless.
Mrs Marie Winton
26th January 2019
26th January 2019
The dentist explained everything
Staff very helpful, and the dentist explained everything to me.
Mrs Catherine Fahy
26th January 2019
26th January 2019
Dental appointment
Very efficient.
Mr Micheal Jones
26th January 2019
26th January 2019
My dentist is very gentle
I have more than the usual levels of anxiety, I think I hide them well but they are really bad. My dentist is very gentle and that helps.
Mrs Angela Peppard
26th January 2019
26th January 2019
Kind, sympathetic
Appointment on time. Doctor very kind, sympathetic, overall good experience.
Mrs Mandy Cormican
26th January 2019
26th January 2019
My dentist is lovely
Really friendly and my dentist is lovely.
Mrs Wendy McGee
26th January 2019
26th January 2019
Excellent treatment
Friendly staff, excellent treatment.
Mr Neil Haynes
26th January 2019
26th January 2019
Best dentist I have ever been to
Good service, friendly staff, Carmen Bodil is the best dentist I have ever been to, she does a great job and is very fair and kind.
Mr Ian Saxton
25th January 2019
25th January 2019
Your recent dental appointment
Helpful, friendly and competent staff.
Mrs Emma Butcher
25th January 2019
25th January 2019
Seen on time, everyone pleasant
Seen on time, everyone pleasant and polite, dentist explained the treatment clearly, receptionist very accommodating when rebooking appointments for my family and finding suitable dates. Thank you.
Mrs Jane Berry-Archer
25th January 2019
25th January 2019
Very friendly staff
Very friendly staff. Clean treatment rooms. New equipment. Helpful.
Ms Deborah Beeston
25th January 2019
25th January 2019
Friendly, courteous
Not even a 5 minute wait.
Friendly, courteous and professional.
Best Dental practice I have ever used.
Wish I had found it years ago.
Mr David Greenway
25th January 2019
25th January 2019
Recent dental appointment
Excellent, changed my appointment on the day due to other commitments and made me feel at ease throughout.
Mrs Rebecca Needham
25th January 2019
25th January 2019
Polite and reassuring
I found the people in reception polite and helpful and the dentist was also polite and reassuring.
Ms Julie-Ann Gibbs
25th January 2019
25th January 2019
Everything is explained clearly
Always a happy atmosphere and service is always good. Everything is explained clearly without fuss.
Mrs Regina Southey
25th January 2019
25th January 2019
Comfortable environment
Comfortable environment, efficient pleasant staff.
Mrs Jean Sales
24th January 2019
24th January 2019
Explained everything well
Friendly and explained everything well.
Anonymous
24th January 2019
24th January 2019
Excellent customer care
Excellent customer care and a very prompt service.
Miss Moira Coles
24th January 2019
24th January 2019
Seen on time
Seen on time, Mr Zaro professional as usual.
Mrs Kay Fletcher
24th January 2019
24th January 2019
Professional, thorough and kind
Seen promptly on time, Maria was very professional, thorough and kind. Excellent!
Mrs Margaret Morrison
24th January 2019
24th January 2019
Excellent service
As always, the service given was excellent.
Mr Ian Alexander Morrison
22nd January 2019
22nd January 2019
South Normanton Dental Practice
I have been seeing Suhael for a number of years and you could not wish for a better dentist.
Mrs Lynda Stray
22nd January 2019
22nd January 2019
Excellent hygienist
Treatment is very satisfactory, John the hygienist is excellent, very thorough and pleasant attitude, very reassuring on a visit to the dentist which can be stressful!
Anonymous
22nd January 2019
22nd January 2019
Very professional, always helpful
Very nice lady dentist polite and very professional, always helpful.
Mrs Helen Pardoe
22nd January 2019
22nd January 2019
South Normanton Dental Practice
I was told that I should have an X-ray. There wasn't a need for an X-ray's. Just felt that because I have to pay they were trying to get more money out of me. My son is nervous about the dentist & there wasn't any reassurance from the dentist. I was doing my best to reassure him but it would of been nice if she could reassured him as she is the professional. Bed side manger needs some work.
Mrs Ellen Butt
20th January 2019
20th January 2019
Genesis South Normanton Dental Practice replied on 17th January 2019:
Dear Mrs Butt Xrays are recommended when patients have not had them for a while, as part of diagnosis and prevention. These do not come at an extra cost to your examination charge, as they are all covered under a Band 1 charge on the NHS. Kind regards Practice Manager
Dear Mrs Butt Xrays are recommended when patients have not had them for a while, as part of diagnosis and prevention. These do not come at an extra cost to your examination charge, as they are all covered under a Band 1 charge on the NHS. Kind regards Practice Manager
Comfortable experience
All staff are very friendly and helpful and make the experience comfortable.
Mr Peter Earnshaw
20th January 2019
20th January 2019
South Normanton Dental Practice
Pleased with the service.
Anonymous
20th January 2019
20th January 2019
Overall very happy
Pleasant staff, they were all really good occupying our 3 year old daughter. Overall very happy with the staff and practice.
Mr Jonathan Todd
20th January 2019
20th January 2019
Very pleasant and helpful
Staff are always very pleasant and helpful.
Mr Keith Skidmore
20th January 2019
20th January 2019
Thorough check up
The reception staff are always friendly and efficient and always feel I've had a thorough check up.
Mrs Ruth Connell
20th January 2019
20th January 2019
Understanding of nervous patients
Friendly staff. Very professional. Understanding about being a little nervous.
Mrs Karen Symons
20th January 2019
20th January 2019
Never have to wait too long
Never have to wait too long for an appointment apart from John the hygienist, but he is great and puts you at ease with his humour.
Mrs Madeline Brammer
19th January 2019
19th January 2019
South Normanton Dental Practice
Friendly members of staff.
Mrs Paula Guy
19th January 2019
19th January 2019
Very good at their job
Very friendly staff, always helpful and very good at their job!!
Ms Karen Dover
19th January 2019
19th January 2019
Welcoming professional dental practice
Welcoming professional dental practice. Patient care 100% from stepping In to check in personal appointment details at the reception desk. Very warm welcoming friendly professional ladies.
As an incredibly nervous patience I was put instantly at ease prior to treatment, from the dental assistant nurse who gave a very professional warm welcome. Appointment was exactly on schedule with no waiting.
The dentist himself was Incredibly calming patience. Dental room and equipment impeccable! Treatment, professional and of the highest standards.
Thank you kindly for making my dental work as lest stressful as possible. Overall a very friendly, professional high standard dental practice.
Kind regards
SFNo problem :)
Mrs Samantha Frearson
19th January 2019
19th January 2019
Great staff, very informative
Great staff, very informative and helpful.
Mr David Walters
19th January 2019
19th January 2019
A very good job done
A very good job done. Caring, friendly and thorough.
Anonymous
19th January 2019
19th January 2019
Dental appointment
Well my appointment time was 8.30 and I didn't get seen till 8.45.
Patience is not my strong point.
Mrs Tracy Kirby
19th January 2019
19th January 2019
Genesis South Normanton Dental Practice replied on 18th January 2019:
Dear Mrs Kirby I am sorry that you were kept waiting for your appointment. We do try to keep to appointment times as much as possible, but sometimes daily factors can cause delays. Please accept my apologies Kind regards Lindsey
Dear Mrs Kirby I am sorry that you were kept waiting for your appointment. We do try to keep to appointment times as much as possible, but sometimes daily factors can cause delays. Please accept my apologies Kind regards Lindsey
I was looked after very well
I was looked after very well, with the experience I had. Thank you.
Miss Debbie Stanley
18th January 2019
18th January 2019
Staff are friendly
Staff are friendly, made my young girls feel relaxed and comfortable.
Mrs Jennifer Earl
18th January 2019
18th January 2019
Really good with my 2 year old
I was really happy with our dental visit, the dental nurse was really nice and friendly. She gave us a free sample toothpaste and explained everything well. The dentist was really good with my 2 year old son and managed to check his teeth without any upset and he got two stickers for being a good patient! The reception staff were lovely and chatty too and the waiting room was nice and comfortable.
Mrs Emma Hardy
18th January 2019
18th January 2019
Seen on time
Seen on time, dentist and assistant very friendly made you feel comfortable throughout the appointment
Mr Jake Charlesworth
18th January 2019
18th January 2019
Made me feel at ease
My dentist knew I was nervous and made me feel at ease during my appointment.
Anonymous
18th January 2019
18th January 2019
Best practice in the area
Best practice in the area. Friendly reception staff who do their best to accommodate your appointment requirements. Technicians are brill, they make you feel completely at ease as treatments can be stressful. The Dentists are calm, friendly and professional. I wouldn't go anywhere else and always recommend this practice.
Mr Andy Smith
18th January 2019
18th January 2019
Very caring staff
Very caring staff. Feel valued by dentist.
Anonymous
18th January 2019
18th January 2019
Very high standard of work
Very high standard of work and pleased and was called at my allotted time.
Mr Mark Turner
18th January 2019
18th January 2019
Very efficient
Very efficient service.
Mr Neil Gascoyne
17th January 2019
17th January 2019
Care and reassurance
Welcoming and friendly staff and my treatment was carried out with care and reassurance.
Mrs Stephanie Christina Short
17th January 2019
17th January 2019
Really put you at ease
Friendly professional staff, very informative and really put you at ease.
Mr Paul Jarvis
17th January 2019
17th January 2019
Pleasant experience
An overall pleasant experience.
Mr Ian Douglas Priest
17th January 2019
17th January 2019
Excellent service
Very professional and excellent service.
Mr Mark Webster
17th January 2019
17th January 2019
Appointment was on time
We were reminded by text. Appointment was on time. Dentist explained what he was doing.
Mrs Pauline Smith
17th January 2019
17th January 2019
Dental appointment
It's great that I can get an nhs dentist close to my home. The reception staff are pleasant and professional.
Miss Emma Irwin
17th January 2019
17th January 2019
South Normanton Dental Practice
Friendly staff, clean.
Mr Mark Birks
17th January 2019
17th January 2019
Very patient and understanding
I am very scared of visiting the dentist but my dentist is very patient and understanding and I have improved a lot because of this.
Mrs Donna Wright
17th January 2019
17th January 2019
South Normanton Dental Practice
Friendly and welcoming very organised.
Anonymous
17th January 2019
17th January 2019
Great staff, very efficient
Great staff, very efficient and almost painless!!
Mrs Yvonne Palmer
17th January 2019
17th January 2019
Good with the children
Polite, reassuring, good with the children.
Mrs Beverley Bagworth
17th January 2019
17th January 2019
Dental appointment
Always explain treatment well
Anonymous
16th January 2019
16th January 2019
Friendly and helpful
Dentist and receptionist was friendly and helpful.
Mr Joshua Atkinson
16th January 2019
16th January 2019
South Normanton Dental Practice
Very friendly, professional and very happy with the work done,
Miss Michelle Carlisle
16th January 2019
16th January 2019
Dental appointment
Me and my partner always have appointments at the same time.
Mrs Jennifer Dugan
16th January 2019
16th January 2019
Great experience
Great experience, hate the dentist but he put me at ease and also filed my front tooth which I'm pleased about as it wasn't smooth.
Miss Katie Roberts
16th January 2019
16th January 2019
Dental appointment
Good treatment I am an Nhs patient, do not expect to be charged as a private.Will be contacting local MP about this practice!
Mr Stuart Bent
11th January 2019
11th January 2019
Genesis South Normanton Dental Practice replied on 11th January 2019:
Dear Mr Bent Thank you for taking time to offer feedback on our practice. On checking your dental records, it appears that you were informed of the cost of your treatment, prior to you having it, and signed an estimate form accordingly. You chose to continue with your dental care, and did not state that you did not wish to go ahead at any point during your appointment. If you would like to discuss this matter further, then please do not hesitate to contact the Practice Manager. Kind regards Genesis Dental Care
Dear Mr Bent Thank you for taking time to offer feedback on our practice. On checking your dental records, it appears that you were informed of the cost of your treatment, prior to you having it, and signed an estimate form accordingly. You chose to continue with your dental care, and did not state that you did not wish to go ahead at any point during your appointment. If you would like to discuss this matter further, then please do not hesitate to contact the Practice Manager. Kind regards Genesis Dental Care
Dental appointment
Friendly and professional service. Very efficient.
Mr Stephen Webster
11th January 2019
11th January 2019
Good treatment
Good treatment, friendly staff.
Mr Edward Conroy
11th January 2019
11th January 2019
Very nice and calm
Dentist explains what he is doing, very patient, very nice and calm.
Mr Jack Palmer
11th January 2019
11th January 2019
South Normanton Dental Practice
Good to have confidence in my dentist.
Mrs Lisa Galvan-Reyes
10th January 2019
10th January 2019
Punctual, reliable
Punctual, reliable service.
Mr David Tomlinson
10th January 2019
10th January 2019
South Normanton Dental Practice
Very friendly and helpful staff members.
Mr Keith Harris
10th January 2019
10th January 2019
Skillful, informative and efficient
Friendly and efficient reception staff, comfortable waiting area. Almost always on time with scheduled appointments. Good communications with text appointment reminders.
Our dentist Dr Suhael Zaro is excellent, - very personable manner, skillful, informative and efficient. We are very happy both with our dentist and with the practice. Many thanks and keep up the excellent work!
Mr Robert Woodhouse
10th January 2019
10th January 2019
Great service
Great service, only waited 5 mins and went straight in to see the dentist and the hygienist plus I got there early.
Mr Tony Cawthorne
10th January 2019
10th January 2019
Very friendly and informative
Staff are always very friendly and informative and never have issues trying to book an appointment.
Mrs Kelly Kevern
9th January 2019
9th January 2019
Dental appointment
Your receptionist are lovely and your dentists are committed, put you at ease and are really good.
Mrs Jane Piechota
9th January 2019
9th January 2019
Brilliant in every way
I find the dental practice brilliant in every way.
Anonymous
9th January 2019
9th January 2019
Would recommend your practice
Came to dentist after 28 years of not going to one, bad experience in past, you got me in straight away put me at ease straight away. I have continued with my 6 months check ups, would recommend your practice to other people
Mrs Lisa Broughton
8th January 2019
8th January 2019
Very good experience
Service was good - staff polite and my dentist explained a lot of things I wasn't aware of - very good experience and have booked with same dentist again.
Mr Simon Jaggs
8th January 2019
8th January 2019
Fabulous dentist
Definitely recommend. Friendly staff, nice clean facilities and fabulous dentist!
Mrs Carly Troop
8th January 2019
8th January 2019
The best dentist going
I personally must have the best dentist going. He makes me feel at ease is good at his job and professional in all he does. I am no longer frightened to come to the dentist.
Mrs Gail Warriner
8th January 2019
8th January 2019
I am extremely satisfied
I am extremely satisfied with the treatment I receive from your dental practice. Excellent. Thank you.
Anonymous
8th January 2019
8th January 2019
Great service
I had an emergency appointment and was seen quickly and the issue was sorted out. Great service.
Anonymous
5th January 2019
5th January 2019
Brilliant treatment
Attentive, caring and gave great advice, brilliant treatment.
Miss Lisa Comery
5th January 2019
5th January 2019
Excellent treatment
The treatment we had was, as always, excellent, as the dentist was running late before our arrival, the receptionist rang and advised us to come a little later for our appointment which I thought was very efficient and helpful. I cannot fault the practice in any way.
Anonymous
4th January 2019
4th January 2019
Very polite and helpful
Not long waiting. Very polite and helpful staff.
Mr Lee Matthews
4th January 2019
4th January 2019
Friendly, helpful
Friendly, helpful and informative.
Mr Steven Swain
4th January 2019
4th January 2019
Would recommend to anyone
Friendly efficient service. All staff make you feel at ease. Would recommend to anyone.
Anonymous
4th January 2019
4th January 2019
A friendly professional service
Warm reassuring staff who provide a friendly professional service with a smile.
Mrs Fiona Hampson
4th January 2019
4th January 2019
Great service
Very friendly, great service.
Mrs Michelle Outram
4th January 2019
4th January 2019
Knowledgeable team
Very professional and knowledgeable team, especially my dentist Ms Carmen Bodil. Thank you.
Mrs Paula (Liz) Melintescu
4th January 2019
4th January 2019
First class
Excellent service from originally booking an appointment to the treatment and post treatment admin. Staff and dentist made everything very clear and were very friendly, helpful and professional. First class.
Mr Gerard Blake
4th January 2019
4th January 2019
Friendly, caring
Nice and friendly service, and caring
Miss Andrea Hopkin
3rd January 2019
3rd January 2019
Very helpful staff, appointment on time
Very helpful staff, appointment on time. Staff always make you feel very calm during treatments.
Miss Julie Marriott
3rd January 2019
3rd January 2019
Nice polite staff
Nice polite staff and when my dentist is back from maternity leave I can have Saturday appointment again which is perfect for me.
Mr Paul Clarke
3rd January 2019
3rd January 2019
Excellent care and service
Excellent care and service, faultless.
Mr Ashley Duckmanton
3rd January 2019
3rd January 2019
A thorough examination
Reception staff are very friendly which puts you at ease. The dental nurse chatted to put you at ease on the way to the treatment room and the dentist did a thorough examination of my mouth, jaw and teeth and gave me good advise! Couldn't ask for anymore than that!
Mrs Caroline Garrigan
3rd January 2019
3rd January 2019
Explained every step
I'm not too good at dentist. Got a fear. But dentist put me at ease . And treatment was fine and explained every step of way.
Mrs Zynell Mason
3rd January 2019
3rd January 2019
Thorough and pain free
My treatment was very good and thorough and pain free.
Mr Michael Gwillim
21st December 2018
21st December 2018
Very friendly and helpful
I always find the staff very friendly and helpful.
Miss Kirsty Hamilton
21st December 2018
21st December 2018
South Normanton Dental Practice
Efficient and friendly staff.
Miss Helen Cutts
21st December 2018
21st December 2018
Very friendly
Very friendly, explained what was happening and what I needed to do very clearly.
Mr Keith Parry
21st December 2018
21st December 2018
Always happy with my experience
I'm always happy with my experience at Genesis! John always chats and makes me not feel nervous!
Miss Megan Stone
21st December 2018
21st December 2018
Really professional and caring
Really professional and caring, my son has autism and our dentist is really good with him.
Mrs Elizabeth Colclough
21st December 2018
21st December 2018
Friendly and professional service
Friendly and professional service. May have to wait for an appointment but that is not the fault of the practice.
Miss Helen Walland
21st December 2018
21st December 2018
Quick and efficient dental care
Quick and efficient dental care. Friendly staff and clearly happy in their work.
Miss Hannah Saxby
20th December 2018
20th December 2018
South Normanton Dental Practice
It was dealt with very well and professionally as usual.
Anonymous
20th December 2018
20th December 2018
South Normanton Dental Practice
Very good service and on time.
Mr Dean May
20th December 2018
20th December 2018
Always friendly and on time
Always friendly and on time. Great service.
Mr Craig Danby
20th December 2018
20th December 2018
Brilliant service
Brilliant service, got me in the very day I rang and saved my tooth. I can't begin to say how grateful I am. And very painless too.
Mrs Shena Hanwell
20th December 2018
20th December 2018
Dental appointment
I found the dentist and assistant lovely, knowledgeable and very pleasant. I am a little disappointed by the lack of consistency, my partner also uses the same practice but had a totally different experience in the way that he was checked over and had a scale and polish within his treatment, I have had to book privately which I'm not overly impressed about.
Miss Zenna Walker
19th December 2018
19th December 2018
Genesis South Normanton Dental Practice replied on 19th December 2018:
Dear Miss Walker When a person is referred to the hygienist, they usually have pocket scoring of 2 or above. Anything lower than this does not require treatment from the hygienist on the NHS. If you are wishing to have a general polish with the hygienist, then this becomes a private referral and not NHS. All patients are offered treatment that they require for their oral health, if necessary Kind regards Practice Manager
Dear Miss Walker When a person is referred to the hygienist, they usually have pocket scoring of 2 or above. Anything lower than this does not require treatment from the hygienist on the NHS. If you are wishing to have a general polish with the hygienist, then this becomes a private referral and not NHS. All patients are offered treatment that they require for their oral health, if necessary Kind regards Practice Manager
I went in on time
I went in on time and was all good.
Mrs Susan Blakeley
19th December 2018
19th December 2018
Dental appointment
Always get treated nicely and have the minimum of discomfort with my treatment.
Mrs Diane Webb
19th December 2018
19th December 2018
Love this practice
Very efficient service, lovely friendly staff.
Mrs Stacy Hallam
19th December 2018
19th December 2018
Very pleased with the practice
Very pleased with the practice. Very professional.
Mr John Dodman
19th December 2018
19th December 2018
South Normanton Dental Practice
Great, always helpful.
Mr Christopher Boxall
18th December 2018
18th December 2018
South Normanton Dental Practice
I came yesterday for what turned out to be nothing but I wasn't made to feel silly or like I was wasting anyone's time which is important to me after previous experiences.
Miss Lisa Pickering
18th December 2018
18th December 2018
Attentive, thorough
.Very attentive and thorough
Mr Norman Reeve
18th December 2018
18th December 2018
Kind and patient during extraction
Receptionists are very friendly. Maria and her assistant were very kind and patient with me as I was very nervous about having a tooth extracted
Mrs Dawn Bramley
18th December 2018
18th December 2018
Dental appointment
Treatment was brilliant.
Mr Paul Dalton
18th December 2018
18th December 2018
Friendly and professional
All staff are friendly and professional.
Mr Shaun Bobrucki
18th December 2018
18th December 2018
Staff were kind and helpful
Staff were kind and helpful. Only needed check up so happy with that.
Anonymous
18th December 2018
18th December 2018
South Normanton Dental Practice
The hygienist and his nurse was very polite and put you at your ease.
Anonymous
18th December 2018
18th December 2018
My dentist was lovely
Carmen my dentist was lovely and very reassuring and her assistant offered her hand as I was worried, they made the experience and enjoyable as possible.
Miss Gemma Dye
17th December 2018
17th December 2018
Excellent staff
Excellent staff. Friendly and helpful.
Mr Mark Wooley
17th December 2018
17th December 2018
Treated extremely well
Always an enjoyable experience - Maria puts you at ease straight away. The receptionists are always very helpful and understanding. I've always had good service and been treated extremely well by all the Genesis staff.
Mrs Jayne Stone
17th December 2018
17th December 2018
Recent dental appointment
Always found reception helpful, and feel comfortable with Maria.
Mrs Deborah Farnsworth
17th December 2018
17th December 2018
The dentist explains everything
Everyone was helpful and made me feel comfortable. The dentist explains everything and makes you feel at ease.
Mrs Barbara McGing
17th December 2018
17th December 2018
They explain every procedure
Everyone is very friendly and they explain every procedure as they go along.
Mrs Caroline Boxall
15th December 2018
15th December 2018
Would highly recommend
Well run dental practice. Friendly and professional receptionists. Waiting room is a clean and comfortable environment. My dentist puts you at your ease and thoroughly explains everything. Would highly recommend.
Ms Gillian Bellamy
15th December 2018
15th December 2018
South Normanton Dental Practice
Friendly staff and good service.
Mr David Ross
15th December 2018
15th December 2018
Friendly, efficient
Friendly, efficient, professional, never have any problems.
Mr Shaun O'Hara
15th December 2018
15th December 2018
Great first experience
Nakita was very friendly and made me feel relaxed. It was a great first experience at a dentist. I went in on time and all the staff were very helpful.
Miss Amy Rush
15th December 2018
15th December 2018
Good quality care
Good quality care with reasonable prices.
Mr George Torry
14th December 2018
14th December 2018
Quick and efficient
Very quick and efficient.
Mrs Carolyn Brown
14th December 2018
14th December 2018
Kind, gentle and considerate
As a very nervous patient, my dentist has been nothing but kind, gentle and considerate. He explained everything and made my treatment bearable. I look forward to building a good relationship with this practice. His nurse was also kind and reassuring.
Anonymous
14th December 2018
14th December 2018
Really pleased with my treatment
Service excellent. All the staff are very friendly. I've been really pleased with my treatment.
Mrs Susan Webster
14th December 2018
14th December 2018
Very happy
Very happy with the dental practice and my dentist.
Mrs Ann Bowler
14th December 2018
14th December 2018
Everyone puts you at ease
Very friendly practice, everyone puts you at ease.
Mrs Kim Palmer
14th December 2018
14th December 2018
South Normanton Dental Practice
Polite, efficient and professional.
Mr Stephen Walters
14th December 2018
14th December 2018
Relaxed experience
My confidence in going to the dentist has been restored, the experience was very relaxed.
Mr Martin Bishop
14th December 2018
14th December 2018
Highly satisfied
I've been highly satisfied from the great service I've received.
Miss Karen Breedon
13th December 2018
13th December 2018
Far and away the best dentist
The text reminder service is very good, the desk staff are helpful and Maria my dentist is far and away the best dentist I have ever used both for me and my family.
Mr Charles Williamson
13th December 2018
13th December 2018
South Normanton Dental Practice
Good service but too many cancelled appointments.
Mr Dale Whetton
13th December 2018
13th December 2018
Genesis South Normanton Dental Practice replied on 12th December 2018:
Dear Mr Whetton Thank you for taking time to offer feedback on our practice. I have looked at your records and can see that we have cancelled your appointment on 3 occasions. There were two occasions in 2014, of which I cannot offer you an explanation for, as I am unsure of the reason, and there was one in 2017 when the dentist took annual leave. I am sorry for having to cancel your appointments, but unfortunately circumstances can arrive in where we have to do so. Kind regards Practice Manager
Dear Mr Whetton Thank you for taking time to offer feedback on our practice. I have looked at your records and can see that we have cancelled your appointment on 3 occasions. There were two occasions in 2014, of which I cannot offer you an explanation for, as I am unsure of the reason, and there was one in 2017 when the dentist took annual leave. I am sorry for having to cancel your appointments, but unfortunately circumstances can arrive in where we have to do so. Kind regards Practice Manager
South Normanton Dental Practice
Magdalena is the best dentist I have ever had the pleasure to see.
Mrs Sarah North
13th December 2018
13th December 2018
Dental appointment
Excellent service as always.
Mrs Shelley Woodruff
13th December 2018
13th December 2018
Dental appointment
Friendly helpful staff .
Mrs Christina Bowler
13th December 2018
13th December 2018
Emergency appointment
The Receptionists were really helpful and found me an appointment as it was an emergency. The Dentist was the usual one I see but he was lovely, explained everything and it was all sorted very quickly. Thank you.
Mrs Anita James
13th December 2018
13th December 2018
South Normanton Dental Practice
Very good dentist, thank you.
Mrs Tracy Tasker
13th December 2018
13th December 2018
Dentist explained everything
Very helpful staff, dentist explained everything.
Anonymous
12th December 2018
12th December 2018
Excellent dentist
Excellent dentist. All staff helpful and friendly.
Mr Brian Hurst
12th December 2018
12th December 2018
Caring for patients
Madgalena is The best dentist. Caring for patients.
Mrs Dominika Szpylma
12th December 2018
12th December 2018
Dental appointment
Professional staff and service!!!
Mr Martin Key
12th December 2018
12th December 2018
Brill service as usual
Brill service as usual, booking has been made from last appointment.
Anonymous
12th December 2018
12th December 2018
Caring and reassuring
On my first visit it was welcoming and friendly, the dentist was caring and reassuring throughout my treatment.
Mrs Maria Hopkin
12th December 2018
12th December 2018
Excellent
I find the staff, Dentists, everybody very nice and very helpful, I would fully recommend them EXCELLENT.
Mr Richard Hyland
12th December 2018
12th December 2018
I would recommend this dentist
I would recommend this dentist as my dentist and the hygienist and there dental nurses and reception staff are all lovely and friendly, thank you.
Mrs Nicola Coyle
12th December 2018
12th December 2018
Highly recommended
I'm very pleased with the practice and it's highly recommended. I've recommended it to many friends and family and will continue to do so.
Mr Keith Burdon
11th December 2018
11th December 2018
Professional and organised practice
Seen on time, thorough treatment with full explanation of options and findings, professional and organised practice.
Mr Anthony Sturgess
11th December 2018
11th December 2018
Fantastic staff
Fantastic staff, fun and make you feel at ease. Dentists aren't my favourite but you guys are great.
Anonymous
11th December 2018
11th December 2018
Professional, approachable
Professional, all staff very helpful and approachable.
Anonymous
11th December 2018
11th December 2018
South Normanton Dental Practice
Easy access, close to my home.
Mr Kevin Bullock
11th December 2018
11th December 2018
Fantastic, put me at ease
I was really nervous about having my tooth out and Shayamm was fantastic, put me at ease, kept reassuring me and the dental assistant was fantastic as well, made sure I was ok before I left and rang me a couple of days later just to check up on me.
Miss Nat Croot
11th December 2018
11th December 2018
Friendly, understanding
Friendly, understanding staff who have the ability to put patients at ease.
Mrs Yvonne Hutsby-Bird
11th December 2018
11th December 2018
Excellent service
Excellent service as always.
Ms Victoria Fido
11th December 2018
11th December 2018
Excellent standard of dentistry
Excellent standard of dentistry - explained everything perfectly. Superb customer service from the very friendly receptionists.
Mr Mark Freeman
10th December 2018
10th December 2018
Dental appointment
Following being told I have gum disease, I then lost a bottom front tooth which was to me devastating, I then was given really only one option, as I could afford no other, I imagine, that was to have a denture made, that was fairly ill fitting but was just told that's what it's like when have a denture. Shortly after that I had to have another tooth removed which in part at least held the denture in place, I asked if that would then reduce the denture useless, and was told probably. I have several other loose teeth and I'm terrified of the prospect of loosing those at some point and my only option is to continuously have dentures remade each time, at a huge cost or face the way it will leave me looking. I'm just left feeling a bit like I've had no advice for the future, at the very least how attempt to prevent this, and get the impression of well its your own fault. I feel very low about it all. While I can't say I have felt any pain while undergoing having the teeth removed, it was all quite professional, I couldn't in good conscience recommend to others that I had every confidence in the fact that this practice would care for the future of their oral health when I don't feel that way myself.
Mrs Kelly Rickwood
10th December 2018
10th December 2018
Genesis South Normanton Dental Practice replied on 10th December 2018:
Dear Kelly Thank you for offering your feedback. Unfortunately when somebody has gum disease this can make the teeth mobile and loose and once the teeth have become like this, then there is no way of making them tight again. The options for replacing any missing teeth are dentures or implants, as loose teeth cannot be bridged on, due to lack of foundation. If you would like to call the Practice Manager of the practice, she will be happy to discuss this with you, as you have been offered all available options for you. Kind regards Practice Manager
Dear Kelly Thank you for offering your feedback. Unfortunately when somebody has gum disease this can make the teeth mobile and loose and once the teeth have become like this, then there is no way of making them tight again. The options for replacing any missing teeth are dentures or implants, as loose teeth cannot be bridged on, due to lack of foundation. If you would like to call the Practice Manager of the practice, she will be happy to discuss this with you, as you have been offered all available options for you. Kind regards Practice Manager
South Normanton Dental Practice
Friendly and easy experience.
Mr Jonathan Waites
10th December 2018
10th December 2018
Quick and painless
Quick and painless. He's a great dentist.
Mr Stefan Zoch
10th December 2018
10th December 2018
Extremely happy with treatment
I have seen the dentist last two times with crown problem and extremely happy with treatment.
Mr Keith Newcomb
7th December 2018
7th December 2018
Dental appointment
Elisa Lago Garcia made me feel so comfortable and at ease as I am a very anxious patient at the dentist. She explained everything in detail and reassured me. The receptionists were all very polite and helpful.
Miss Shelby Cashmore
7th December 2018
7th December 2018
Welcoming experience
The receptionist was very kind, the Spanish dentist was lovely. Was an all around welcoming experience.
Mr Ciaran Roach
7th December 2018
7th December 2018
Responsive and compassionate
Professional service, responsive and compassionate.
Mrs Helen Marie Scouse
29th November 2018
29th November 2018
Very good service
Very good service and always friendly.
Mrs Yvonne Jones
29th November 2018
29th November 2018
Excellent dentist
Very helpful and friendly staff and excellent dentist.
Ms Mandy Jackson
28th November 2018
28th November 2018
Very friendly and professional
I was extremely nervous about my appointment but Jonathan put me at ease and was very friendly and professional. Thank you.
Miss Rachel Hague
28th November 2018
28th November 2018
Dental appointment
Maria is so friendly and makes you feel at ease. I actually look forward to my dental appointments.
Mrs Heather Marriott
28th November 2018
28th November 2018
Reassuring dentist
Reassuring dentist who put me at my ease. Felt comfortable.
Mrs Elaine Bryan
28th November 2018
28th November 2018
South Normanton Dental Practice
Nice people, and professional.
Mr Robert Banks
28th November 2018
28th November 2018
Ultra professional and thorough
Ultra professional and thorough dentist and hygienist.
Mr Richard Hawkins
27th November 2018
27th November 2018
South Normanton Dental Practice
Always been nice and friendly.
Mr Gillan Woodward
27th November 2018
27th November 2018
Fantastic service
Fantastic service, the staff are very friendly and professional. I travel over 30 miles to get to this dentist and it's worth every mile.
Miss Moira Coles
27th November 2018
27th November 2018
I like this clinic very much
Very nice service. I like this clinic very much. Thank you.
Miss Aleksandra Zarembska
24th November 2018
24th November 2018
Highly pleased with my treatment
Highly pleased with my treatment and friendliness of all the staff at South Normanton Dental Practice.
Mrs Susan Webb
24th November 2018
24th November 2018
Excellent throughout
Excellent .....from being welcomed by the very friendly and helpful reception staff, being received by the dentist's assistant and made to feel at ease through to the comforting and professional manner of the dentist themselves (Carmen). Thank you.
Mrs Frankie France
24th November 2018
24th November 2018
Relaxed atmosphere
Nice relaxed atmosphere.
Miss Janice James
24th November 2018
24th November 2018
Would recommend to all
Very friendly and reassuring staff, Magda is a star at keeping me calm as I'm a very frightened patient. I would recommend this dental surgery/ practice to all.
Mr Anthony Johnson
24th November 2018
24th November 2018
Wonderful dentist, excellent staff
The staff at Genesis, South Normanton are really excellent. The receptionists are always polite and friendly. My dentist, Mrs. Carmen Bodil, is a wonderful dentist. For someone who hadn't been to the dentist for over thirty years, following a bad experience, I was immediately put at ease by Mrs. Bodil. She is quietly efficient and has a warm and friendly manner...and her assistant is exactly the same.
No-one looks forward to visiting the dentist...but Mrs. Bodil and her assistant make it far less of an ordeal than it would otherwise be. Can't praise them highly enough!
Mr Lloyd Saich
24th November 2018
24th November 2018
Great with advice and treatment
Really friendly. Lovely dentist. Carmel is great with advice and treatment.
Mrs Christine Saxton
24th November 2018
24th November 2018
Great facilities
Friendly and helpful staff. Great facilities used throughout.
Miss Emily Hill
23rd November 2018
23rd November 2018
Very welcoming
The staff are very welcoming and the dentist tells you what treatment you need
Anonymous
23rd November 2018
23rd November 2018
Efficient
Reception staff fairly efficient and dentist/ nurse very efficient.
Mrs Audrey Firman
23rd November 2018
23rd November 2018
Very nice dentist
Very nice dentist and solved my issue, 2 broken teeth, nice job.
Mr Robert Hewison
23rd November 2018
23rd November 2018
Dental appointment
My appointment was at 10:20 and I was in and done for 10:40, no waiting around.
Mr Jamie McNicholas
23rd November 2018
23rd November 2018
On time, efficient
On time appointment and friendly and efficient staff.
Mrs Karen Pegg
23rd November 2018
23rd November 2018
Fantastic job of my front tooth
The whole experience was excellent and Elisa did a fantastic job of my front tooth. I wouldn't hesitate to recommend the practice to family and friends.
Mrs Debra Dobson
23rd November 2018
23rd November 2018
Dental appointment
My appointment was at 2.30. I arrived at 2.15. I was in the waiting room until after 2.50 with no explanation for the delay. Otherwise, I have not experienced any problems or issues.
Miss Carol McMullan
23rd November 2018
23rd November 2018
Genesis South Normanton Dental Practice replied on 22nd November 2018:
Dear miss McMullan Thank you for taking time to offer your feedback. This enables us to learn as a practice, where we can improve on our services. I am sorry that you had to wait for your appointment, and normally we do inform patients of any delays of over 10 minutes, but this can sometimes be difficult when we have 6 surgeries running and get busy. Please accept my sincere apologies and I will relay to the team, the importance of letting patients know when we are running behind. Kind regards Practice Manager
Dear miss McMullan Thank you for taking time to offer your feedback. This enables us to learn as a practice, where we can improve on our services. I am sorry that you had to wait for your appointment, and normally we do inform patients of any delays of over 10 minutes, but this can sometimes be difficult when we have 6 surgeries running and get busy. Please accept my sincere apologies and I will relay to the team, the importance of letting patients know when we are running behind. Kind regards Practice Manager
Friendly service
Friendly service which puts me at ease.
Mr John Rawson
22nd November 2018
22nd November 2018
I was very impressed
Everyone was very polite made me feel welcome, it was my first visit. I will definitely be recommending this practice, I was very impressed. Carmel who was the dentist that I saw was very thorough and explained things well, thank you.
Ms Ellie Melbourne
22nd November 2018
22nd November 2018
Very high standard of care
Very high standard of care with a very friendly approach.
Mr Mark Bolton
22nd November 2018
22nd November 2018
South Normanton Dental Practice
Great that you responded so quickly to my broken tooth.
I even had my usual dentist treat me.
Thanks and if it's not too early, Merry Christmas
Mr Phillip John Smith
22nd November 2018
22nd November 2018
Excellent experience
Excellent experience for a dental practice, very friendly.
Anonymous
22nd November 2018
22nd November 2018
Friendly and informative
Friendly and informative hygienist.
Mrs Emily Davison
20th November 2018
20th November 2018
Pleasant relaxed atmosphere
Pleasant relaxed atmosphere, helpful receptionist's. My experience with Maria has always been positive and relaxing. I am also very happy with the high level of work from all the staff I have seen.
Mrs Susan Fleet
20th November 2018
20th November 2018
South Normanton Dental Practice
Very friendly and professional.
Mr Andrew Bonser
20th November 2018
20th November 2018
Very pleased with the service
Very pleased with the service. Polite professional staff.
Mr Christopher Glasby
20th November 2018
20th November 2018
The practice is very well run
The practice is very well run and all the staff are very friendly and kind.
Mrs Jean Audrey Pursglove
20th November 2018
20th November 2018
Good all round service
Professional as usual, good all round service.
Mr Mohan Rajakaruna
17th November 2018
17th November 2018
South Normanton Dental Practice
As visits to dentists go it was painless.
Mr Trevor Heathcote
17th November 2018
17th November 2018
Very pleased
Very pleased, my dentist got straight to the point of what was required which I like personally so was very pleased.
Mr Tracey Paget
17th November 2018
17th November 2018
Dentist was very understanding
Dentist was very understanding about my nervousness.
Mrs Susan Griffiths
17th November 2018
17th November 2018
Very pleased with the service
I received a very pleasant greeting on my arrival and was dealt with in an extremely professional manner, the waiting area is comfortable, again the Dentist and his assistant were pleasant and professional in their approach, overall I was very pleased with the service I received from start to finish
Mr Trevor Steeples
17th November 2018
17th November 2018
Overall a great job done
What a pleasant and helpful dentist and assistant.
I felt totally at ease after having a not so good experience with my previous dentist.
Overall a great job done and my confidence restored in dentist.
Many thanks.
Ms Wendy White
17th November 2018
17th November 2018
Could not have asked for better service
I was extremely happy with my dentist. I had problems with a tooth that had to be drained and foot filled unfortunately the tooth split and had to be removed and a temporary plate done, during all this time I was doing Jury Service so my appointments had to be slotted in when I was free, they were extremely accommodating, could not have asked for better service and result.
Anonymous
17th November 2018
17th November 2018
A brilliant dentist
My dentist is Suhail Zaro and I have been a patient of his for about 10 years. He is a delightful young man and an excellent dental surgeon. My experience yesterday was difficult for us both as I had to have a molar removed surgically. But the operation was carried out efficiently and with as little discomfort as possible. I consider myself very fortunate to have found such a brilliant dentist on the NHS . Today I am recovering well .
Mrs Shelia Murphy
17th November 2018
17th November 2018
Thorough and give helpful tips
Friendly and polite staff, nurses and dentists who are thorough and give helpful tips.
Mr Peter Brighouse
16th November 2018
16th November 2018
Hygienist very good
Hygienist very good, appointment was on time. Reception staff friendly.
Mr Lee Burrows
16th November 2018
16th November 2018
South Normanton Dental Practice
Staff nice and friendly.
Mrs Rachel Butler
16th November 2018
16th November 2018
Good quality dentistry
Really good dentist practice. Can get appointment at reasonable notice and good quality dentistry. Definitely recommended.
Mr Neil Burgin
16th November 2018
16th November 2018
Very impressed with the hygienist
Very impressed with the hygienist, he gave me very good advise on my mouth hygiene I cannot praise him enough .
Thank you. 10/10.
Mrs Anne Kingston
16th November 2018
16th November 2018
A positive experience
Very clean pleasant practice, friendly staff. A positive experience.
Mrs Ann Lawler
14th November 2018
14th November 2018
Friendly and helpful advice
Friendly and helpful advice and treatment.
Mrs Jeanette Brown
14th November 2018
14th November 2018
Very good work
Very good work been done with not much pain.
Mr Mark Wooley
14th November 2018
14th November 2018
Would highly recommend this practice
The staff are always friendly and inviting at reception. And the staff in the dentists room are always calming and brilliant with my daughters. Would highly recommend this practice.
Mrs Emma Loseby
14th November 2018
14th November 2018
Great staff
Great staff, all done on time.
Mrs Claire Harker
14th November 2018
14th November 2018
Nnever once caused me any pain
I changed to Genesis as I used to see Carmen at another practice. She is the only Dentist I have ever seen that I don't feel terrified to go and see. She puts you at ease with her lovely smile, and I can honestly say, whatever treatment I have had, she has never once caused me any pain.
Mrs Susan Hibbitt
14th November 2018
14th November 2018
Dental appointment
Pleasant building, friendly staff and don't have to wait a long time to be seen.
Anonymous
14th November 2018
14th November 2018