South Normanton Dental Practice

Name: By far the best
Item: South Normanton Dental Practice
Rating: 5
Author: Mr Dean Chancellor

Genesis Dental Care, 2 Birchwood Lane, South Normanton, Alfreton, Derbyshire, Derbyshire, DE55 3DA

Average review score from 936 reviews

ABOUT SOUTH NORMANTON DENTAL PRACTICE

We have a friendly team where you will be treated in a professional manner throughout your time at the practice. Our practice offers both NHS and private treatments utilising modern with up-to-date technology and equipment. If we are not able to offer a specialised treatment at our practice, we are able to refer patients to other practices within the Genesis group. We are at ground floor level, so accessible for wheelchairs and pushchairs, with no steps to encounter.

NHS Patients currently accepted
	Fee paying adults
	Charge-exempt adults
	Children aged 0-18 years
	Urgent dental care patients
	Only by referral from a dental practitioner

By far the best

It is by far the best dental practice I have been to.

Mr Dean Chancellor
16th February 2019

Dental appointment

100 per cent all staff from the desk to the chair, very helpful, nice, friendly and for some one who hates dentists that is a compliment to them all.

Mr Anthony Johnson
16th February 2019

Very thorough check up

Did not have to wait long. My appointment was with Mrs Garcia. Very pleased with the dental care you offered. Very thorough check up.

Mr Cyril Martin
15th February 2019

On time and as expected

Excellent. On time and as expected.

Mr Ian Thomas
15th February 2019

Very friendly

Very friendly and helpful.

Mrs Mary Hale
15th February 2019

Would definitely recommend

This was my second trip to the surgery after changing dentists I had an awful experience with my last dental practice and initially Genesis had to refer me to Refine at Alfreton who were also excellent. I was really apprehensive, actually terrified of attending a dentists again, but Carmen and the dental nurse were both lovely. They explained everything to me and did not make me feel as though anything was a problem. Would definitely recommend as a practice.

Mrs Lydia Gray
15th February 2019

Dentist very understanding

Staff polite. Dentist very understanding as I have a fear of going to the dentist, would recommend.

Mrs Janet Dudley
15th February 2019

Dental appointment

Helpful. Considerate.

Mr Miles Fiddes
15th February 2019

Cannot find a fault

Moved to you from a different dentist, cannot find a fault with Genesis.

Mrs Jacqueline Overton
15th February 2019

Friendly and informative

Friendly and informative staff.

Mr Samuel Watts
15th February 2019

Extremely comforting and reassuring

My experience was as pleasant as it could be when having 2 difficult extractions and a filling. Maria explained everything before hand as well as before each procedure she was doing. She was extremely comforting and reassuring as well as being highly professional. I would have no hesitation in recommending Maria and the practice in general.

Mr Stephen Slater
14th February 2019

Would recommend this surgery

My first visit to this practice, reception staff very welcoming, the dentist Shyaam very professional and friendly, put me at ease. Explained the process throughout and answered all questions. Would recommend this surgery to anyone. Thank you.

Mr Philip Hayes
14th February 2019

Make me feel very relaxed

Both my Dentist and the hygienist make me feel very relaxed. I get really anxious about coming and they are both great. I really appreciate Reception calling me and getting me a cancellation appointment to. I think the overall customer service is good.

Miss Jayne Fitzpatrick
14th February 2019

Very pleasant, efficient

Very pleasant, efficient staff. The whole experience feels very comfortable. I have actually recommended your practice to friends and colleagues, who have since signed up with you.

Mrs Jane Donegani
14th February 2019

South Normanton Dental Practice

A new customer at the practice, felt comfortable from the outset, receptionist staff very approachable and the dentist Shyaam put me at my ease, explaining the process throughout and answered any questions.

Philip
14th February 2019

Very polite and efficient

Very polite and efficient staff.

Mr Michael Zupa
14th February 2019

Very gentle and informative

Receptionist was very efficient. The dental nurse was lovely. And my dental examination was swift and the dentist very gentle and informative.

Anonymous
14th February 2019

Excellent care

Excellent care and professional service.

Mrs Lynne Hill
14th February 2019

South Normanton Dental Practice

Always happy with my visits to South Normanton dental service.

Mrs Jacqueline Thomas
14th February 2019

Restored my faith in dentistry

My dentist Dr Shyaam restored my faith in dentistry again. Everybody at the practice is so genuinely nice.

Mr Paul Davies
14th February 2019

A positive experience

I have seen the same dentist a few times and it is always been a positive experience.

Anonymous
13th February 2019

South Normanton Dental Practice

All the staff are friendly.

Anonymous
13th February 2019

Friendly staff

Staff friendly. Everywhere nice and clean.

Anonymous
13th February 2019

South Normanton Dental Practice

Nice friendly staff who put you at ease.

Mrs Irene Schofield
13th February 2019

Gentle and reassuring

Friendly staff and nice atmosphere. The Dentist was gentle and reassuring. I will be back in 6 months.

Mr Geoffrey Green
13th February 2019

Excellent service, excellent manner

Excellent service, excellent manner and explained everything really well and at my level.

Mrs Jayne Whetton
13th February 2019

Thank you

The young lady who did my crown did a beautiful job, she matched it so well, it was a perfect fit and perfect colour, it was the perfect match to go with my other teeth. You would not know it was a crown. It matched the rest of my teeth. Its just a shame that she is leaving in August. She has done all her training and she has been doing a year out on her own with a mentor. She has done her year with the dental surgery come August. I have just got to know and trust her and she has done her mentor proud she did a really brilliant job. Thank you so much. And I am sorry to hear you are leaving. Good Luck for the future and I think you will, No I know you will make a fantastic Dentist, because you are so dedicated to your patients and your job. Thank you again.

Mrs Margaret Smith
13th February 2019

My dentist explains everything to me

Lovely reception staff. My dentist explains everything to me and is funny without knowing it.

Mrs Caroline Hackett
13th February 2019

Emergency appointment

Friendly staff do all they can to offer me an emergency appointment as soon as they can.

Miss Jennie Parker
12th February 2019

Great team

Great team, very good job they do.

Mr John Barnett
12th February 2019

I would recommend this surgery

I had 3 teeth removed and I had a few problems with healing etc, when ever I had the slightest problem, I was seen that day and my problem was sorted, 4 months later I was fitted with a partial denture, and they look absolutely natural, I am thrilled with the outcome and I would recommend this surgery 100 per cent. Thanks to all at the surgery.

Mrs Wendy Taylor
12th February 2019

Seen in a timely manner

I found the experience very easy the team was very friendly and was seen in a timely manner.

Mr Christopher Brough
12th February 2019

My dentist is absolutely brilliant

My dentist is absolutely brilliant. He has been my dentist for many years now, and I am always very happy with my experience at Genesis!

Mr Sam Henstock
9th February 2019

Understanding and patient

In the past I have had a bad experience with a dentist, since I have been coming to you my confidence in a dentist is easing for me, thank you to the ones I have seen for being understanding and patient.

Ms Tracy Dooley
9th February 2019

Recent dental appointment

The receptionist was really good, Dr Zaro very good.

Mrs Rebecca Nicholls
9th February 2019

No waiting time, went straight in

No waiting time, went straight in, efficient service, 5 stars.

Mrs Raychelle Wootton
9th February 2019

Hygienist appointment

The hygienist is very good and reassuring.

Ms Dawn Valerie Metters
9th February 2019

Dental appointment

I asked for my remaining teeth to be removed on several occasions because there all loose but they won't do it so every time one falls out it's costing me more money.

Miss Candice Rawson
9th February 2019

South Normanton Dental Practice replied on 8th February 2019:
Dear Miss Rawson On checking your clinical records, it appears that the advise given differs to your comment. Would you like to arrange to speak with the practice manager, who can discuss this further with you. Kind regards Lindsey Coleman

South Normanton Dental Practice

Maria Fernandez (my dentist) is lovely and helpful, I feel confident that she and the practice are taking good care if my teeth, and not making me undergo treatments I do not really need. Everyone working there is friendly and the atmosphere is comfortable and happy.

Miss Louise Meehan
9th February 2019

Excellent service, first class

Excellent service from Maria, had a filling and didnt feel a thing, first class.

Mr Nigel Townsend
9th February 2019

Quick emergency appointment

Quick emergency appointment sorted for me before decay set in the tooth which is very important. Good efficient service.

Mrs Julie Rusby
8th February 2019

Seen on time

Seen on time, staff were helpful and friendly.

Anonymous
8th February 2019

Highly recommend

Very pleasant and did not feel rushed. Also very through. Highly recommend.

Mr Andrew Flint
8th February 2019

Fantastic experience

Fantastic experience considering its the dreaded dentist, a really good bunch of friendly staff.

Mr James Maguire
8th February 2019

Dental appointment

Filling chipped off as soon as I'd left the building, had to come back again next day (taking more time off from work ) & for Â£59 I think dentist should have spend more time doing it right in the first place. I was only in for about 15 mins.

Miss Emily Oldknow
8th February 2019

South Normanton Dental Practice replied on 8th February 2019:
Dear Miss Oldknow Thank you for taking time to offer feedback on our practice. When a filling is small, sometimes retention can be a little more difficult, but we try this option rather than damage any more tooth material. The 15 minutes that was allocated was plenty of time for your procedure and this has no bearing on it falling out. If you wish to discuss this matter further, then please do not hesitate to contact the practice manager. Kind regards Genesis dental team

Efficient, quick and friendly

Efficient, quick and friendly staff.

Miss Faye Wilkinson
8th February 2019

Excellent treatment, informative

Excellent treatment, Dentist was very informative and professional, as were all the staff.

Ms Theresa Guthrie
8th February 2019

Friendly, polite, professional

Friendly, polite, professional, managed my 3 year old well.

Dr Faye Geeson
8th February 2019

Made me feel welcome and at ease

My lady dentist and her dental nurse made me feel welcome and at ease and although I was having a tooth out never at any point did I feel anxious.

Miss Nicola Allen
7th February 2019

Dental appointment

Efficient and professional.

Mr Graham Kett
7th February 2019

Great advice and follow up

Great advice and follow up from my dentist.

Mr Phillip John Smith
7th February 2019

Excellent practice

Excellent practice and very professional.

Anonymous
7th February 2019

Keep you informed of your treatment

Welcoming and friendly staff, keep you informed of your treatment and any costs. Everyone cares about you as a person not just a number.

Miss Amanda Hamilton
7th February 2019

Such a lovely dentist

I am a very nervous patient, I always see Maria, she keeps you calm and has got time for you, she is such a lovely dentist to have.

Mrs Samantha Coope
7th February 2019

Pain free apopintments

My dentist is able to put me at my ease and takes every trouble to ensure my appointment is pain free .She also takes the time to chat and I feel totally confident in her ability .

Mrs Susan Miller
7th February 2019

Good service, nice staff

Good service, nice staff and appointments on time.

Mrs Charlotte McPhail-Jones
7th February 2019

Fantastic service yet again

Apart from the two month wait to be seen, fantastic service yet again.

Mr Duncan Powell
6th February 2019

Bright, cheerful and very helpful

The reception staff are bright, cheerful and very helpful. I am happy with the treatment I get from my dentist Suheal and hygienist Jonathan. They do as decent a job possible in the time allocated by the NHS system. Thank you.

Mrs Lynda Brooks-Townsend
6th February 2019

Good service, very friendly

Good service, very friendly staff and seen on time.

Miss Wendy Marriott
6th February 2019

Dental appointment

Very friendly helpful and dont judge you how good or bad your teeth are. So hopefully cannot say anything bad about any of the staff. Thanks for your help.

Mr Martin Stocks
6th February 2019

South Normanton Dental Practice

Very helpful and pleasant staff.

Mr Derek Keaton
6th February 2019

Prompt appointment

Prompt appointment. Examination good professional attitude of dentist and staff.

Mrs Kirsty Houghton
6th February 2019

Great staff, very professional, experienced

Great staff, very professional, experienced and friendly. My dentist, Ms Carmen Bodil, always makes me feel at ease despite my anxiety to have my cavities treated. Her hand is very light. Thank you again to her and to the whole team.

Mrs Paula (Liz) Melintescu
6th February 2019

Very gentle dentist

It was good, really like the dentist who did the work on me, very gentle.

Mr Zahid Ali
6th February 2019

Was made to feel at ease

Was made to feel at ease during the treatment which made me feel less stressed

Mrs Elaine Blackwell
6th February 2019

Efficient treatment

Lovely staff. Efficient treatment

Mrs Susan McNeill
6th February 2019

Helpful and informative

All staff helpful and informative.

Mrs Pamela Jordan
6th February 2019

Appointment system is good

Friendly staff. Appointment system is good.

Anonymous
6th February 2019

South Normanton Dental Practice

Everyone was friendly and understanding.

Anonymous
6th February 2019

Caring, kind, competent

Eliza is extremely caring, kind, competent and a pleasure to deal with.

Vanessa Garcin
6th February 2019

The treatment was well done

Did not have to wait long and the treatment was well done.

Mrs Jackie Bell
5th February 2019

Excellent treatment

I have been coming to the practice for a number of years now and have always found the staff and any treatment excellent.

Mrs Irene Ayres
5th February 2019

Lovely place to go

Lovely place to go even though I am terrified, they put you at ease.

Mrs Nicola Frost
5th February 2019

My first visit to the Practice

My first visit to the Practice, the dentist put me at ease as had an extraction, before treatment she explained thoroughly what would happen during my procedure. Very friendly staff on reception.

Anonymous
5th February 2019

Prompt, friendly

Prompt, friendly and make you feel really comfortable.

Anonymous
5th February 2019

Friendly and relaxed

Excellent, efficient and very helpful staff. Friendly and relaxed. Thank you.

Mrs Lisa Bullock
5th February 2019

Fast service

Fast service and lovely friendly staff.

Mrs Nicola Sipson-Furness
5th February 2019

Very friendly and helpful

Very friendly and helpful staff.

Mr Jordan Mattock
5th February 2019

Excellent - as always

Excellent - as always. Would not go anywhere else.

Mrs Louise Fox
5th February 2019

Recent dental appointment

As was really panicking about my treatment Jonathon put me at ease and I was ok.

Miss Teresa Walters
2nd February 2019

Lovely technician

I Am a very nervous dental patient but the technician that I saw was lovely, would definitely use her again.

Mrs Anne Marie Cabourn
2nd February 2019

South Normanton Dental Practice

Friendly and helpful.

Mrs Caroline Boxall
2nd February 2019

Dental appointment

I felt heard and the most important thing for me in a dentist is to feel heard and to be taken seriously in your concerns. I am always made to feel at ease and as someone who struggles massively with mental health that is really important to me. I don't ever feel judged or looked down upon, I feel like an equal and the staff are always so respectful and polite.

Anonymous
2nd February 2019

This is an awesome dentist

This is an awesome dentist. I used to have such a phobia but now I have no fear. Such a lovely bunch of people.

Miss Michele Cordey
1st February 2019

Got in on time

Got in on time, everyone very pleasant and thorough in their treatment.

Mrs Joan Smedley
1st February 2019

They put me at ease

Very nervous but they put me at ease.

Anonymous
1st February 2019

Seen in a timely fashion

Seen in a timely fashion, polite receptionists, excellent rapport with hygienist.

Ms Rachel Norman
1st February 2019

All in all great service

Friendly staff, my dentist in particular a very nice lady. All in all great service all round .

Mr William Wilde
1st February 2019

Hygienist appointment

Was very satisfied with my experience with the hygienist yesterday at the dentist.

Mrs Helen Clare Marriott
1st February 2019

Quite relaxing

As pleasant as any visit to a dentist can be. Staff all friendly and cheerful. Dentist herself takes time to fully explain any procedure or examination result. Whole experience quite relaxing.

Mr Henry Simpson
1st February 2019

Very efficient and professional

Very efficient and professional and well mannered staff.

Mr Alan Rawson
1st February 2019

I would highly recommend

I am very anxious when visiting the dentist, from walking in and booking in with the receptionist to having my treatment I was made to feel at ease and really well looked after. I would highly recommend South Normanton dental practice.

Mrs Karen Bennett
31st January 2019

Good service

Generally the service is good. Friendly reception staff and my dentist and hygienist are lovely.

Mrs Melanie Pether
31st January 2019

Really nice dentist

I dont like dentist but I had to go for a filling and the dentist I saw was really nice and he didnt make me feel nervous or worried.

Mr Simon Yeomans
31st January 2019

Good practice, very helpful

Good practice, very helpful and always put you at ease.

Mrs Elaine Parker
31st January 2019

Best dentist in the local area

Very friendly, welcoming, friendly atmosphere, make feel at home, professional, good at their job and actually know what they are doing, got a big reputation as the best dentist in the local area.

Mr Ian Grundy
31st January 2019

Brilliant service, lovely staff

In and out in 5mins, brilliant service, lovely staff, no fuss.

Mr Colin Baines
30th January 2019

South Normanton Dental Practice

You very kindly got me in to see a dentist at a moments notice for which I am very grateful. The lady dentist was very professional and put me at my ease straight away as do all the staff.

Mrs Anne Kingston
30th January 2019

Explained everything to me

Did not have to wait long to be seen. The dentist I saw was friendly and explained everything to me.

Mrs Sally Oldfield
30th January 2019

First class treatment

Receptionists professional and friendly, appointments always been on time, dentists kind and reassuring and treatment first class.

Mrs Yvonne Field
29th January 2019

Excellent service

Excellent service, from reception staff through to the dentists all staff are very friendly and very professional. This is the best dental practice I have ever experienced.

Mr Stephen Smith
29th January 2019

Fantastic

Fantastic. I used to be a serious dental phobic but with all the help from Beatriz (who is truly amazing) I am not as bad now and all the staff are incredibly friendly and make you feel at ease thank you ever so much.

Miss Michaela Zupa
29th January 2019

Excellent service provided

Excellent service provided to adults and children and allowing family appointments makes it much easier for parents!

Miss Gemma Mann
29th January 2019

My dentist is great

My dentist is great and dental nurse, great service.

Anonymous
29th January 2019

Excellent

Excellent, was spoken to by the dentist explaining what he was doing every time he did something, asked if I was ok.

Mr Jamie Thompson
27th January 2019

Fast and efficient

Excellent service, fast and efficient, really pleasant staff, very professional.

Mr Richard Stevenson
27th January 2019

Good and kind service

Good and kind service. Extreme care from Dr Sarrow and his team.

Mr David Nicholls
27th January 2019

Good professional treatment

Always good professional treatment, kind and friendly staff.

Mr Ian Nelson
26th January 2019

South Normanton Dental Practice

Quick and painless.

Mrs Marie Winton
26th January 2019

The dentist explained everything

Staff very helpful, and the dentist explained everything to me.

Mrs Catherine Fahy
26th January 2019

Dental appointment

Very efficient.

Mr Micheal Jones
26th January 2019

My dentist is very gentle

I have more than the usual levels of anxiety, I think I hide them well but they are really bad. My dentist is very gentle and that helps.

Mrs Angela Peppard
26th January 2019

Kind, sympathetic

Appointment on time. Doctor very kind, sympathetic, overall good experience.

Mrs Mandy Cormican
26th January 2019

My dentist is lovely

Really friendly and my dentist is lovely.

Mrs Wendy McGee
26th January 2019

Excellent treatment

Friendly staff, excellent treatment.

Mr Neil Haynes
26th January 2019

Best dentist I have ever been to

Good service, friendly staff, Carmen Bodil is the best dentist I have ever been to, she does a great job and is very fair and kind.

Mr Ian Saxton
25th January 2019

Your recent dental appointment

Helpful, friendly and competent staff.

Mrs Emma Butcher
25th January 2019

Seen on time, everyone pleasant

Seen on time, everyone pleasant and polite, dentist explained the treatment clearly, receptionist very accommodating when rebooking appointments for my family and finding suitable dates. Thank you.

Mrs Jane Berry-Archer
25th January 2019

Very friendly staff

Very friendly staff. Clean treatment rooms. New equipment. Helpful.

Ms Deborah Beeston
25th January 2019

Friendly, courteous

Not even a 5 minute wait. Friendly, courteous and professional. Best Dental practice I have ever used. Wish I had found it years ago.

Mr David Greenway
25th January 2019

Recent dental appointment

Excellent, changed my appointment on the day due to other commitments and made me feel at ease throughout.

Mrs Rebecca Needham
25th January 2019

Polite and reassuring

I found the people in reception polite and helpful and the dentist was also polite and reassuring.

Ms Julie-Ann Gibbs
25th January 2019

Everything is explained clearly

Always a happy atmosphere and service is always good. Everything is explained clearly without fuss.

Mrs Regina Southey
25th January 2019

Comfortable environment

Comfortable environment, efficient pleasant staff.

Mrs Jean Sales
24th January 2019

Explained everything well

Friendly and explained everything well.

Anonymous
24th January 2019

Excellent customer care

Excellent customer care and a very prompt service.

Miss Moira Coles
24th January 2019

Seen on time

Seen on time, Mr Zaro professional as usual.

Mrs Kay Fletcher
24th January 2019

Professional, thorough and kind

Seen promptly on time, Maria was very professional, thorough and kind. Excellent!

Mrs Margaret Morrison
24th January 2019

Excellent service

As always, the service given was excellent.

Mr Ian Alexander Morrison
22nd January 2019

South Normanton Dental Practice

I have been seeing Suhael for a number of years and you could not wish for a better dentist.

Mrs Lynda Stray
22nd January 2019

Excellent hygienist

Treatment is very satisfactory, John the hygienist is excellent, very thorough and pleasant attitude, very reassuring on a visit to the dentist which can be stressful!

Anonymous
22nd January 2019

Very professional, always helpful

Very nice lady dentist polite and very professional, always helpful.

Mrs Helen Pardoe
22nd January 2019

South Normanton Dental Practice

I was told that I should have an X-ray. There wasn't a need for an X-ray's. Just felt that because I have to pay they were trying to get more money out of me. My son is nervous about the dentist & there wasn't any reassurance from the dentist. I was doing my best to reassure him but it would of been nice if she could reassured him as she is the professional. Bed side manger needs some work.

Mrs Ellen Butt
20th January 2019

South Normanton Dental Practice replied on 17th January 2019:
Dear Mrs Butt Xrays are recommended when patients have not had them for a while, as part of diagnosis and prevention. These do not come at an extra cost to your examination charge, as they are all covered under a Band 1 charge on the NHS. Kind regards Practice Manager

Comfortable experience

All staff are very friendly and helpful and make the experience comfortable.

Mr Peter Earnshaw
20th January 2019

South Normanton Dental Practice

Pleased with the service.

Anonymous
20th January 2019

Overall very happy

Pleasant staff, they were all really good occupying our 3 year old daughter. Overall very happy with the staff and practice.

Mr Jonathan Todd
20th January 2019

Very pleasant and helpful

Staff are always very pleasant and helpful.

Mr Keith Skidmore
20th January 2019

Thorough check up

The reception staff are always friendly and efficient and always feel I've had a thorough check up.

Mrs Ruth Connell
20th January 2019

Understanding of nervous patients

Friendly staff. Very professional. Understanding about being a little nervous.

Mrs Karen Symons
20th January 2019

Never have to wait too long

Never have to wait too long for an appointment apart from John the hygienist, but he is great and puts you at ease with his humour.

Mrs Madeline Brammer
19th January 2019

South Normanton Dental Practice

Friendly members of staff.

Mrs Paula Guy
19th January 2019

Very good at their job

Very friendly staff, always helpful and very good at their job!!

Ms Karen Dover
19th January 2019

Welcoming professional dental practice

Welcoming professional dental practice. Patient care 100% from stepping In to check in personal appointment details at the reception desk. Very warm welcoming friendly professional ladies. As an incredibly nervous patience I was put instantly at ease prior to treatment, from the dental assistant nurse who gave a very professional warm welcome. Appointment was exactly on schedule with no waiting. The dentist himself was Incredibly calming patience. Dental room and equipment impeccable! Treatment, professional and of the highest standards. Thank you kindly for making my dental work as lest stressful as possible. Overall a very friendly, professional high standard dental practice. Kind regards SFNo problem :)

Mrs Samantha Frearson
19th January 2019

Great staff, very informative

Great staff, very informative and helpful.

Mr David Walters
19th January 2019

A very good job done

A very good job done. Caring, friendly and thorough.

Anonymous
19th January 2019

Dental appointment

Well my appointment time was 8.30 and I didn't get seen till 8.45. Patience is not my strong point.

Mrs Tracy Kirby
19th January 2019

South Normanton Dental Practice replied on 18th January 2019:
Dear Mrs Kirby I am sorry that you were kept waiting for your appointment. We do try to keep to appointment times as much as possible, but sometimes daily factors can cause delays. Please accept my apologies Kind regards Lindsey

I was looked after very well

I was looked after very well, with the experience I had. Thank you.

Miss Debbie Stanley
18th January 2019

Staff are friendly

Staff are friendly, made my young girls feel relaxed and comfortable.

Mrs Jennifer Earl
18th January 2019

Really good with my 2 year old

I was really happy with our dental visit, the dental nurse was really nice and friendly. She gave us a free sample toothpaste and explained everything well. The dentist was really good with my 2 year old son and managed to check his teeth without any upset and he got two stickers for being a good patient! The reception staff were lovely and chatty too and the waiting room was nice and comfortable.

Mrs Emma Hardy
18th January 2019

Seen on time

Seen on time, dentist and assistant very friendly made you feel comfortable throughout the appointment

Mr Jake Charlesworth
18th January 2019

Made me feel at ease

My dentist knew I was nervous and made me feel at ease during my appointment.

Anonymous
18th January 2019

Best practice in the area

Best practice in the area. Friendly reception staff who do their best to accommodate your appointment requirements. Technicians are brill, they make you feel completely at ease as treatments can be stressful. The Dentists are calm, friendly and professional. I wouldn't go anywhere else and always recommend this practice.

Mr Andy Smith
18th January 2019

Very caring staff

Very caring staff. Feel valued by dentist.

Anonymous
18th January 2019

Very high standard of work

Very high standard of work and pleased and was called at my allotted time.

Mr Mark Turner
18th January 2019

Very efficient

Very efficient service.

Mr Neil Gascoyne
17th January 2019

Care and reassurance

Welcoming and friendly staff and my treatment was carried out with care and reassurance.

Mrs Stephanie Christina Short
17th January 2019

Really put you at ease

Friendly professional staff, very informative and really put you at ease.

Mr Paul Jarvis
17th January 2019

Pleasant experience

An overall pleasant experience.

Mr Ian Douglas Priest
17th January 2019

Excellent service

Very professional and excellent service.

Mr Mark Webster
17th January 2019

Appointment was on time

We were reminded by text. Appointment was on time. Dentist explained what he was doing.

Mrs Pauline Smith
17th January 2019

Dental appointment

It's great that I can get an nhs dentist close to my home. The reception staff are pleasant and professional.

Miss Emma Irwin
17th January 2019

South Normanton Dental Practice

Friendly staff, clean.

Mr Mark Birks
17th January 2019

Very patient and understanding

I am very scared of visiting the dentist but my dentist is very patient and understanding and I have improved a lot because of this.

Mrs Donna Wright
17th January 2019

South Normanton Dental Practice

Friendly and welcoming very organised.

Anonymous
17th January 2019

Great staff, very efficient

Great staff, very efficient and almost painless!!

Mrs Yvonne Palmer
17th January 2019

Good with the children

Polite, reassuring, good with the children.

Mrs Beverley Bagworth
17th January 2019

Dental appointment

Always explain treatment well

Anonymous
16th January 2019

Friendly and helpful

Dentist and receptionist was friendly and helpful.

Mr Joshua Atkinson
16th January 2019

South Normanton Dental Practice

Very friendly, professional and very happy with the work done,

Miss Michelle Carlisle
16th January 2019

Dental appointment

Me and my partner always have appointments at the same time.

Mrs Jennifer Dugan
16th January 2019

Great experience

Great experience, hate the dentist but he put me at ease and also filed my front tooth which I'm pleased about as it wasn't smooth.

Miss Katie Roberts
16th January 2019

Dental appointment

Good treatment I am an Nhs patient, do not expect to be charged as a private.Will be contacting local MP about this practice!

Mr Stuart Bent
11th January 2019

South Normanton Dental Practice replied on 11th January 2019:
Dear Mr Bent Thank you for taking time to offer feedback on our practice. On checking your dental records, it appears that you were informed of the cost of your treatment, prior to you having it, and signed an estimate form accordingly. You chose to continue with your dental care, and did not state that you did not wish to go ahead at any point during your appointment. If you would like to discuss this matter further, then please do not hesitate to contact the Practice Manager. Kind regards Genesis Dental Care

Dental appointment

Friendly and professional service. Very efficient.

Mr Stephen Webster
11th January 2019

Good treatment

Good treatment, friendly staff.

Mr Edward Conroy
11th January 2019

Very nice and calm

Dentist explains what he is doing, very patient, very nice and calm.

Mr Jack Palmer
11th January 2019

South Normanton Dental Practice

Good to have confidence in my dentist.

Mrs Lisa Galvan-Reyes
10th January 2019

Punctual, reliable

Punctual, reliable service.

Mr David Tomlinson
10th January 2019

South Normanton Dental Practice

Very friendly and helpful staff members.

Mr Keith Harris
10th January 2019

Skillful, informative and efficient

Friendly and efficient reception staff, comfortable waiting area. Almost always on time with scheduled appointments. Good communications with text appointment reminders. Our dentist Dr Suhael Zaro is excellent, - very personable manner, skillful, informative and efficient. We are very happy both with our dentist and with the practice. Many thanks and keep up the excellent work!

Mr Robert Woodhouse
10th January 2019

Great service

Great service, only waited 5 mins and went straight in to see the dentist and the hygienist plus I got there early.

Mr Tony Cawthorne
10th January 2019

Very friendly and informative

Staff are always very friendly and informative and never have issues trying to book an appointment.

Mrs Kelly Kevern
9th January 2019

Dental appointment

Your receptionist are lovely and your dentists are committed, put you at ease and are really good.

Mrs Jane Piechota
9th January 2019

Brilliant in every way

I find the dental practice brilliant in every way.

Anonymous
9th January 2019

Would recommend your practice

Came to dentist after 28 years of not going to one, bad experience in past, you got me in straight away put me at ease straight away. I have continued with my 6 months check ups, would recommend your practice to other people

Mrs Lisa Broughton
8th January 2019

Very good experience

Service was good - staff polite and my dentist explained a lot of things I wasn't aware of - very good experience and have booked with same dentist again.

Mr Simon Jaggs
8th January 2019

Fabulous dentist

Definitely recommend. Friendly staff, nice clean facilities and fabulous dentist!

Mrs Carly Troop
8th January 2019

The best dentist going

I personally must have the best dentist going. He makes me feel at ease is good at his job and professional in all he does. I am no longer frightened to come to the dentist.

Mrs Gail Warriner
8th January 2019

I am extremely satisfied

I am extremely satisfied with the treatment I receive from your dental practice. Excellent. Thank you.

Anonymous
8th January 2019

Great service

I had an emergency appointment and was seen quickly and the issue was sorted out. Great service.

Anonymous
5th January 2019

Brilliant treatment

Attentive, caring and gave great advice, brilliant treatment.

Miss Lisa Comery
5th January 2019

Excellent treatment

The treatment we had was, as always, excellent, as the dentist was running late before our arrival, the receptionist rang and advised us to come a little later for our appointment which I thought was very efficient and helpful. I cannot fault the practice in any way.

Anonymous
4th January 2019

Very polite and helpful

Not long waiting. Very polite and helpful staff.

Mr Lee Matthews
4th January 2019

Friendly, helpful

Friendly, helpful and informative.

Mr Steven Swain
4th January 2019

Would recommend to anyone

Friendly efficient service. All staff make you feel at ease. Would recommend to anyone.

Anonymous
4th January 2019

A friendly professional service

Warm reassuring staff who provide a friendly professional service with a smile.

Mrs Fiona Hampson
4th January 2019

Great service

Very friendly, great service.

Mrs Michelle Outram
4th January 2019

Knowledgeable team

Very professional and knowledgeable team, especially my dentist Ms Carmen Bodil. Thank you.

Mrs Paula (Liz) Melintescu
4th January 2019

First class

Excellent service from originally booking an appointment to the treatment and post treatment admin. Staff and dentist made everything very clear and were very friendly, helpful and professional. First class.

Mr Gerard Blake
4th January 2019

Friendly, caring

Nice and friendly service, and caring

Miss Andrea Hopkin
3rd January 2019

Very helpful staff, appointment on time

Very helpful staff, appointment on time. Staff always make you feel very calm during treatments.

Miss Julie Marriott
3rd January 2019

Nice polite staff

Nice polite staff and when my dentist is back from maternity leave I can have Saturday appointment again which is perfect for me.

Mr Paul Clarke
3rd January 2019

Excellent care and service

Excellent care and service, faultless.

Mr Ashley Duckmanton
3rd January 2019

A thorough examination

Reception staff are very friendly which puts you at ease. The dental nurse chatted to put you at ease on the way to the treatment room and the dentist did a thorough examination of my mouth, jaw and teeth and gave me good advise! Couldn't ask for anymore than that!

Mrs Caroline Garrigan
3rd January 2019

Explained every step

I'm not too good at dentist. Got a fear. But dentist put me at ease . And treatment was fine and explained every step of way.

Mrs Zynell Mason
3rd January 2019

Thorough and pain free

My treatment was very good and thorough and pain free.

Mr Michael Gwillim
21st December 2018

Very friendly and helpful

I always find the staff very friendly and helpful.

Miss Kirsty Hamilton
21st December 2018

South Normanton Dental Practice

Efficient and friendly staff.

Miss Helen Cutts
21st December 2018

Very friendly

Very friendly, explained what was happening and what I needed to do very clearly.

Mr Keith Parry
21st December 2018

Always happy with my experience

I'm always happy with my experience at Genesis! John always chats and makes me not feel nervous!

Miss Megan Stone
21st December 2018

Really professional and caring

Really professional and caring, my son has autism and our dentist is really good with him.

Mrs Elizabeth Colclough
21st December 2018

Friendly and professional service

Friendly and professional service. May have to wait for an appointment but that is not the fault of the practice.

Miss Helen Walland
21st December 2018

Quick and efficient dental care

Quick and efficient dental care. Friendly staff and clearly happy in their work.

Miss Hannah Saxby
20th December 2018

South Normanton Dental Practice

It was dealt with very well and professionally as usual.

Anonymous
20th December 2018

South Normanton Dental Practice

Very good service and on time.

Mr Dean May
20th December 2018

Always friendly and on time

Always friendly and on time. Great service.

Mr Craig Danby
20th December 2018

Brilliant service

Brilliant service, got me in the very day I rang and saved my tooth. I can't begin to say how grateful I am. And very painless too.

Mrs Shena Hanwell
20th December 2018

Dental appointment

I found the dentist and assistant lovely, knowledgeable and very pleasant. I am a little disappointed by the lack of consistency, my partner also uses the same practice but had a totally different experience in the way that he was checked over and had a scale and polish within his treatment, I have had to book privately which I'm not overly impressed about.

Miss Zenna Walker
19th December 2018

South Normanton Dental Practice replied on 19th December 2018:
Dear Miss Walker When a person is referred to the hygienist, they usually have pocket scoring of 2 or above. Anything lower than this does not require treatment from the hygienist on the NHS. If you are wishing to have a general polish with the hygienist, then this becomes a private referral and not NHS. All patients are offered treatment that they require for their oral health, if necessary Kind regards Practice Manager

I went in on time

I went in on time and was all good.

Mrs Susan Blakeley
19th December 2018

Dental appointment

Always get treated nicely and have the minimum of discomfort with my treatment.

Mrs Diane Webb
19th December 2018

Love this practice

Very efficient service, lovely friendly staff.

Mrs Stacy Hallam
19th December 2018

Very pleased with the practice

Very pleased with the practice. Very professional.

Mr John Dodman
19th December 2018

South Normanton Dental Practice

Great, always helpful.

Mr Christopher Boxall
18th December 2018

South Normanton Dental Practice

I came yesterday for what turned out to be nothing but I wasn't made to feel silly or like I was wasting anyone's time which is important to me after previous experiences.

Miss Lisa Pickering
18th December 2018

Attentive, thorough

.Very attentive and thorough

Mr Norman Reeve
18th December 2018

Kind and patient during extraction

Receptionists are very friendly. Maria and her assistant were very kind and patient with me as I was very nervous about having a tooth extracted

Mrs Dawn Bramley
18th December 2018

Dental appointment

Treatment was brilliant.

Mr Paul Dalton
18th December 2018

Friendly and professional

All staff are friendly and professional.

Mr Shaun Bobrucki
18th December 2018

Staff were kind and helpful

Staff were kind and helpful. Only needed check up so happy with that.

Anonymous
18th December 2018

South Normanton Dental Practice

The hygienist and his nurse was very polite and put you at your ease.

Anonymous
18th December 2018

My dentist was lovely

Carmen my dentist was lovely and very reassuring and her assistant offered her hand as I was worried, they made the experience and enjoyable as possible.

Miss Gemma Dye
17th December 2018

Excellent staff

Excellent staff. Friendly and helpful.

Mr Mark Wooley
17th December 2018

Treated extremely well

Always an enjoyable experience - Maria puts you at ease straight away. The receptionists are always very helpful and understanding. I've always had good service and been treated extremely well by all the Genesis staff.

Mrs Jayne Stone
17th December 2018

Recent dental appointment

Always found reception helpful, and feel comfortable with Maria.

Mrs Deborah Farnsworth
17th December 2018

The dentist explains everything

Everyone was helpful and made me feel comfortable. The dentist explains everything and makes you feel at ease.

Mrs Barbara McGing
17th December 2018

They explain every procedure

Everyone is very friendly and they explain every procedure as they go along.

Mrs Caroline Boxall
15th December 2018

Would highly recommend

Well run dental practice. Friendly and professional receptionists. Waiting room is a clean and comfortable environment. My dentist puts you at your ease and thoroughly explains everything. Would highly recommend.

Ms Gillian Bellamy
15th December 2018

South Normanton Dental Practice

Friendly staff and good service.

Mr David Ross
15th December 2018

Friendly, efficient

Friendly, efficient, professional, never have any problems.

Mr Shaun O'Hara
15th December 2018

Great first experience

Nakita was very friendly and made me feel relaxed. It was a great first experience at a dentist. I went in on time and all the staff were very helpful.

Miss Amy Rush
15th December 2018

Good quality care

Good quality care with reasonable prices.

Mr George Torry
14th December 2018

Quick and efficient

Very quick and efficient.

Mrs Carolyn Brown
14th December 2018

Kind, gentle and considerate

As a very nervous patient, my dentist has been nothing but kind, gentle and considerate. He explained everything and made my treatment bearable. I look forward to building a good relationship with this practice. His nurse was also kind and reassuring.

Anonymous
14th December 2018

Really pleased with my treatment

Service excellent. All the staff are very friendly. I've been really pleased with my treatment.

Mrs Susan Webster
14th December 2018

Very happy

Very happy with the dental practice and my dentist.

Mrs Ann Bowler
14th December 2018

Everyone puts you at ease

Very friendly practice, everyone puts you at ease.

Mrs Kim Palmer
14th December 2018

South Normanton Dental Practice

Polite, efficient and professional.

Mr Stephen Walters
14th December 2018

Relaxed experience

My confidence in going to the dentist has been restored, the experience was very relaxed.

Mr Martin Bishop
14th December 2018

Highly satisfied

I've been highly satisfied from the great service I've received.

Miss Karen Breedon
13th December 2018

Far and away the best dentist

The text reminder service is very good, the desk staff are helpful and Maria my dentist is far and away the best dentist I have ever used both for me and my family.

Mr Charles Williamson
13th December 2018

South Normanton Dental Practice

Good service but too many cancelled appointments.

Mr Dale Whetton
13th December 2018

South Normanton Dental Practice replied on 12th December 2018:
Dear Mr Whetton Thank you for taking time to offer feedback on our practice. I have looked at your records and can see that we have cancelled your appointment on 3 occasions. There were two occasions in 2014, of which I cannot offer you an explanation for, as I am unsure of the reason, and there was one in 2017 when the dentist took annual leave. I am sorry for having to cancel your appointments, but unfortunately circumstances can arrive in where we have to do so. Kind regards Practice Manager

South Normanton Dental Practice

Magdalena is the best dentist I have ever had the pleasure to see.

Mrs Sarah North
13th December 2018

Dental appointment

Excellent service as always.

Mrs Shelley Woodruff
13th December 2018

Dental appointment

Friendly helpful staff .

Mrs Christina Bowler
13th December 2018

Emergency appointment

The Receptionists were really helpful and found me an appointment as it was an emergency. The Dentist was the usual one I see but he was lovely, explained everything and it was all sorted very quickly. Thank you.

Mrs Anita James
13th December 2018

South Normanton Dental Practice

Very good dentist, thank you.

Mrs Tracy Tasker
13th December 2018

Dentist explained everything

Very helpful staff, dentist explained everything.

Anonymous
12th December 2018

Excellent dentist

Excellent dentist. All staff helpful and friendly.

Mr Brian Hurst
12th December 2018

Caring for patients

Madgalena is The best dentist. Caring for patients.

Mrs Dominika Szpylma
12th December 2018

Dental appointment

Professional staff and service!!!

Mr Martin Key
12th December 2018

Brill service as usual

Brill service as usual, booking has been made from last appointment.

Anonymous
12th December 2018

Caring and reassuring

On my first visit it was welcoming and friendly, the dentist was caring and reassuring throughout my treatment.

Mrs Maria Hopkin
12th December 2018

Excellent

I find the staff, Dentists, everybody very nice and very helpful, I would fully recommend them EXCELLENT.

Mr Richard Hyland
12th December 2018

I would recommend this dentist

I would recommend this dentist as my dentist and the hygienist and there dental nurses and reception staff are all lovely and friendly, thank you.

Mrs Nicola Coyle
12th December 2018

Highly recommended

I'm very pleased with the practice and it's highly recommended. I've recommended it to many friends and family and will continue to do so.

Mr Keith Burdon
11th December 2018

Professional and organised practice

Seen on time, thorough treatment with full explanation of options and findings, professional and organised practice.

Mr Anthony Sturgess
11th December 2018

Fantastic staff

Fantastic staff, fun and make you feel at ease. Dentists aren't my favourite but you guys are great.

Anonymous
11th December 2018

Professional, approachable

Professional, all staff very helpful and approachable.

Anonymous
11th December 2018

South Normanton Dental Practice

Easy access, close to my home.

Mr Kevin Bullock
11th December 2018

Fantastic, put me at ease

I was really nervous about having my tooth out and Shayamm was fantastic, put me at ease, kept reassuring me and the dental assistant was fantastic as well, made sure I was ok before I left and rang me a couple of days later just to check up on me.

Miss Nat Croot
11th December 2018

Friendly, understanding

Friendly, understanding staff who have the ability to put patients at ease.

Mrs Yvonne Hutsby-Bird
11th December 2018

Excellent service

Excellent service as always.

Ms Victoria Fido
11th December 2018

Excellent standard of dentistry

Excellent standard of dentistry - explained everything perfectly. Superb customer service from the very friendly receptionists.

Mr Mark Freeman
10th December 2018

Dental appointment

Following being told I have gum disease, I then lost a bottom front tooth which was to me devastating, I then was given really only one option, as I could afford no other, I imagine, that was to have a denture made, that was fairly ill fitting but was just told that's what it's like when have a denture. Shortly after that I had to have another tooth removed which in part at least held the denture in place, I asked if that would then reduce the denture useless, and was told probably. I have several other loose teeth and I'm terrified of the prospect of loosing those at some point and my only option is to continuously have dentures remade each time, at a huge cost or face the way it will leave me looking. I'm just left feeling a bit like I've had no advice for the future, at the very least how attempt to prevent this, and get the impression of well its your own fault. I feel very low about it all. While I can't say I have felt any pain while undergoing having the teeth removed, it was all quite professional, I couldn't in good conscience recommend to others that I had every confidence in the fact that this practice would care for the future of their oral health when I don't feel that way myself.

Mrs Kelly Rickwood
10th December 2018

South Normanton Dental Practice replied on 10th December 2018:
Dear Kelly Thank you for offering your feedback. Unfortunately when somebody has gum disease this can make the teeth mobile and loose and once the teeth have become like this, then there is no way of making them tight again. The options for replacing any missing teeth are dentures or implants, as loose teeth cannot be bridged on, due to lack of foundation. If you would like to call the Practice Manager of the practice, she will be happy to discuss this with you, as you have been offered all available options for you. Kind regards Practice Manager

South Normanton Dental Practice

Friendly and easy experience.

Mr Jonathan Waites
10th December 2018

Quick and painless

Quick and painless. He's a great dentist.

Mr Stefan Zoch
10th December 2018

Extremely happy with treatment

I have seen the dentist last two times with crown problem and extremely happy with treatment.

Mr Keith Newcomb
7th December 2018

Dental appointment

Elisa Lago Garcia made me feel so comfortable and at ease as I am a very anxious patient at the dentist. She explained everything in detail and reassured me. The receptionists were all very polite and helpful.

Miss Shelby Cashmore
7th December 2018

Welcoming experience

The receptionist was very kind, the Spanish dentist was lovely. Was an all around welcoming experience.

Mr Ciaran Roach
7th December 2018

Responsive and compassionate

Professional service, responsive and compassionate.

Mrs Helen Marie Scouse
29th November 2018

Very good service

Very good service and always friendly.

Mrs Yvonne Jones
29th November 2018

Excellent dentist

Very helpful and friendly staff and excellent dentist.

Ms Mandy Jackson
28th November 2018

Very friendly and professional

I was extremely nervous about my appointment but Jonathan put me at ease and was very friendly and professional. Thank you.

Miss Rachel Hague
28th November 2018

Dental appointment

Maria is so friendly and makes you feel at ease. I actually look forward to my dental appointments.

Mrs Heather Marriott
28th November 2018

Reassuring dentist

Reassuring dentist who put me at my ease. Felt comfortable.

Mrs Elaine Bryan
28th November 2018

South Normanton Dental Practice

Nice people, and professional.

Mr Robert Banks
28th November 2018

Ultra professional and thorough

Ultra professional and thorough dentist and hygienist.

Mr Richard Hawkins
27th November 2018

South Normanton Dental Practice

Always been nice and friendly.

Mr Gillan Woodward
27th November 2018

Fantastic service

Fantastic service, the staff are very friendly and professional. I travel over 30 miles to get to this dentist and it's worth every mile.

Miss Moira Coles
27th November 2018

I like this clinic very much

Very nice service. I like this clinic very much. Thank you.

Miss Aleksandra Zarembska
24th November 2018

Highly pleased with my treatment

Highly pleased with my treatment and friendliness of all the staff at South Normanton Dental Practice.

Mrs Susan Webb
24th November 2018

Excellent throughout

Excellent .....from being welcomed by the very friendly and helpful reception staff, being received by the dentist's assistant and made to feel at ease through to the comforting and professional manner of the dentist themselves (Carmen). Thank you.

Mrs Frankie France
24th November 2018

Relaxed atmosphere

Nice relaxed atmosphere.

Miss Janice James
24th November 2018

Would recommend to all

Very friendly and reassuring staff, Magda is a star at keeping me calm as I'm a very frightened patient. I would recommend this dental surgery/ practice to all.

Mr Anthony Johnson
24th November 2018

Wonderful dentist, excellent staff

The staff at Genesis, South Normanton are really excellent. The receptionists are always polite and friendly. My dentist, Mrs. Carmen Bodil, is a wonderful dentist. For someone who hadn't been to the dentist for over thirty years, following a bad experience, I was immediately put at ease by Mrs. Bodil. She is quietly efficient and has a warm and friendly manner...and her assistant is exactly the same. No-one looks forward to visiting the dentist...but Mrs. Bodil and her assistant make it far less of an ordeal than it would otherwise be. Can't praise them highly enough!

Mr Lloyd Saich
24th November 2018

Great with advice and treatment

Really friendly. Lovely dentist. Carmel is great with advice and treatment.

Mrs Christine Saxton
24th November 2018

Great facilities

Friendly and helpful staff. Great facilities used throughout.

Miss Emily Hill
23rd November 2018

Very welcoming

The staff are very welcoming and the dentist tells you what treatment you need

Anonymous
23rd November 2018

Efficient

Reception staff fairly efficient and dentist/ nurse very efficient.

Mrs Audrey Firman
23rd November 2018

Very nice dentist

Very nice dentist and solved my issue, 2 broken teeth, nice job.

Mr Robert Hewison
23rd November 2018

Dental appointment

My appointment was at 10:20 and I was in and done for 10:40, no waiting around.

Mr Jamie McNicholas
23rd November 2018

On time, efficient

On time appointment and friendly and efficient staff.

Mrs Karen Pegg
23rd November 2018

Fantastic job of my front tooth

The whole experience was excellent and Elisa did a fantastic job of my front tooth. I wouldn't hesitate to recommend the practice to family and friends.

Mrs Debra Dobson
23rd November 2018

Dental appointment

My appointment was at 2.30. I arrived at 2.15. I was in the waiting room until after 2.50 with no explanation for the delay. Otherwise, I have not experienced any problems or issues.

Miss Carol McMullan
23rd November 2018

South Normanton Dental Practice replied on 22nd November 2018:
Dear miss McMullan Thank you for taking time to offer your feedback. This enables us to learn as a practice, where we can improve on our services. I am sorry that you had to wait for your appointment, and normally we do inform patients of any delays of over 10 minutes, but this can sometimes be difficult when we have 6 surgeries running and get busy. Please accept my sincere apologies and I will relay to the team, the importance of letting patients know when we are running behind. Kind regards Practice Manager

Friendly service

Friendly service which puts me at ease.

Mr John Rawson
22nd November 2018

I was very impressed

Everyone was very polite made me feel welcome, it was my first visit. I will definitely be recommending this practice, I was very impressed. Carmel who was the dentist that I saw was very thorough and explained things well, thank you.

Ms Ellie Melbourne
22nd November 2018

Very high standard of care

Very high standard of care with a very friendly approach.

Mr Mark Bolton
22nd November 2018

South Normanton Dental Practice

Great that you responded so quickly to my broken tooth. I even had my usual dentist treat me. Thanks and if it's not too early, Merry Christmas

Mr Phillip John Smith
22nd November 2018

Excellent experience

Excellent experience for a dental practice, very friendly.

Anonymous
22nd November 2018

Friendly and informative

Friendly and informative hygienist.

Mrs Emily Davison
20th November 2018

Pleasant relaxed atmosphere

Pleasant relaxed atmosphere, helpful receptionist's. My experience with Maria has always been positive and relaxing. I am also very happy with the high level of work from all the staff I have seen.

Mrs Susan Fleet
20th November 2018

South Normanton Dental Practice

Very friendly and professional.

Mr Andrew Bonser
20th November 2018

Very pleased with the service

Very pleased with the service. Polite professional staff.

Mr Christopher Glasby
20th November 2018

The practice is very well run

The practice is very well run and all the staff are very friendly and kind.

Mrs Jean Audrey Pursglove
20th November 2018

Good all round service

Professional as usual, good all round service.

Mr Mohan Rajakaruna
17th November 2018

South Normanton Dental Practice

As visits to dentists go it was painless.

Mr Trevor Heathcote
17th November 2018

Very pleased

Very pleased, my dentist got straight to the point of what was required which I like personally so was very pleased.

Mr Tracey Paget
17th November 2018

Dentist was very understanding

Dentist was very understanding about my nervousness.

Mrs Susan Griffiths
17th November 2018

Very pleased with the service

I received a very pleasant greeting on my arrival and was dealt with in an extremely professional manner, the waiting area is comfortable, again the Dentist and his assistant were pleasant and professional in their approach, overall I was very pleased with the service I received from start to finish

Mr Trevor Steeples
17th November 2018

Overall a great job done

What a pleasant and helpful dentist and assistant. I felt totally at ease after having a not so good experience with my previous dentist. Overall a great job done and my confidence restored in dentist. Many thanks.

Ms Wendy White
17th November 2018

Could not have asked for better service

I was extremely happy with my dentist. I had problems with a tooth that had to be drained and foot filled unfortunately the tooth split and had to be removed and a temporary plate done, during all this time I was doing Jury Service so my appointments had to be slotted in when I was free, they were extremely accommodating, could not have asked for better service and result.

Anonymous
17th November 2018

A brilliant dentist

My dentist is Suhail Zaro and I have been a patient of his for about 10 years. He is a delightful young man and an excellent dental surgeon. My experience yesterday was difficult for us both as I had to have a molar removed surgically. But the operation was carried out efficiently and with as little discomfort as possible. I consider myself very fortunate to have found such a brilliant dentist on the NHS . Today I am recovering well .

Mrs Shelia Murphy
17th November 2018

Thorough and give helpful tips

Friendly and polite staff, nurses and dentists who are thorough and give helpful tips.

Mr Peter Brighouse
16th November 2018

Hygienist very good

Hygienist very good, appointment was on time. Reception staff friendly.

Mr Lee Burrows
16th November 2018

South Normanton Dental Practice

Staff nice and friendly.

Mrs Rachel Butler
16th November 2018

Good quality dentistry

Really good dentist practice. Can get appointment at reasonable notice and good quality dentistry. Definitely recommended.

Mr Neil Burgin
16th November 2018

Very impressed with the hygienist

Very impressed with the hygienist, he gave me very good advise on my mouth hygiene I cannot praise him enough . Thank you. 10/10.

Mrs Anne Kingston
16th November 2018

A positive experience

Very clean pleasant practice, friendly staff. A positive experience.

Mrs Ann Lawler
14th November 2018

Friendly and helpful advice

Friendly and helpful advice and treatment.

Mrs Jeanette Brown
14th November 2018

Very good work

Very good work been done with not much pain.

Mr Mark Wooley
14th November 2018

Would highly recommend this practice

The staff are always friendly and inviting at reception. And the staff in the dentists room are always calming and brilliant with my daughters. Would highly recommend this practice.

Mrs Emma Loseby
14th November 2018

Great staff

Great staff, all done on time.

Mrs Claire Harker
14th November 2018

Nnever once caused me any pain

I changed to Genesis as I used to see Carmen at another practice. She is the only Dentist I have ever seen that I don't feel terrified to go and see. She puts you at ease with her lovely smile, and I can honestly say, whatever treatment I have had, she has never once caused me any pain.

Mrs Susan Hibbitt
14th November 2018

Dental appointment

Pleasant building, friendly staff and don't have to wait a long time to be seen.

Anonymous
14th November 2018

Friendly helpful and efficient

Have recommended family in the past and friends. Very friendly helpful and efficient.

Mrs Yvonne Palmer
14th November 2018

Treated with understanding and care

I am always treated with understanding and care by all and will be recommending the practice.

Mrs Rosalyn Watson
13th November 2018

Very caring and friendly

Very caring and friendly service.

Mr David Leneve'Roff
13th November 2018

Amazing dentist

Magdalena is an amazing dentist.

Mr Michael Ackroyd
13th November 2018

South Normanton Dental Practice

Efficient. Not kept waiting for too long.

Ms Sarah Shaw
13th November 2018

Good patient care

I have always received good patient care.

Mrs Barbara Haywood
13th November 2018

Very good care and treatment

Always had very good care and treatment at this practice.

Mr Alan Whitehead
10th November 2018

Extremely happy with my experience

Extremely happy with my experience with my service. Couldn't be any happier. Thank you

Mr Lewis Pepper
10th November 2018

South Normanton Dental Practice

I was messed about waiting for a night shield to be made by your lab, I came whilst on holiday so that it wouldn't interfere with work, after several attempts and 3 impressions later and taking time out of work you finally got my night guard, not all of it was down to the practice, but one appointment I turned up to collect my night guard, and it hasn't come back from the lab, someone should have checked the day before that it was there so I wasn't wasting my time

Mrs Annette Jones
10th November 2018

South Normanton Dental Practice replied on 9th November 2018:
Dear Mrs Jones. Thank you for your feedback. I have spoken with you with regards to this matter and can only offer my sincere apologies. I have discussed the importance of ensuring lab work is back the day before with my team, so going forward, this should not happen in future. Many thanks Practice Manager

Very friendly and helpful

Very friendly and helpful, from reception, dentist and assistant.

Mr Liam Wheldon
10th November 2018

The dentist was friendly and reassuring

The dentist was friendly and reassuring which I find really helpful as I am nervous at the dentist.

Mrs Emma Parkin
9th November 2018

Very pleased with the service

Very pleased with the service I received.

Mr Phillip Broughton
9th November 2018

South Normanton Dental Practice

Very good this time. Your big problem is keeping to appointment times. I was seen early on this occasion but I usually have to wait anything up to half an hour after my appointment time. Once in the practitioners are very good.

Mr Philip Brownhill
9th November 2018

South Normanton Dental Practice replied on 9th November 2018:
Dear Mr Brownhill Thank you for your feedback. On occasions we do run behind, due to accommodating emergency patients when necessary. I am pleased that you were happy with your recent visit. Kind regards Practice Manager

Couldn't wish for better treatment

Excellent staff and service. Couldn't wish for better treatment. Five star.

Christopher Duarte
9th November 2018

South Normanton Dental Practice

Think the practice is great.

Anonymous
9th November 2018

Friendly, approachable, professional

All the staff are friendly and approachable but professional at all times. Waiting times are usually short.

Anonymous
9th November 2018

Seen very quickly

I have getting very anxious about state of my teeth lately but staff here were great and unlike previous dentists no-one made me feel worse. I was also seen very quickly.

Miss Lisa Pickerind
9th November 2018

The best dentist I've ever had

I think this is the best dentist I've ever had. I really like and trust Maria.

Mr Gary Naylor
9th November 2018

South Normanton Dental Practice

Relaxed, professional atmosphere.

Mrs Amanda Rowbotham
8th November 2018

Always feel at ease

Always feel at ease when visiting, even though I have a fear of dentists.

Mrs Annette Hartley
8th November 2018

Cannot fault them

Cannot fault them, especially Magdalena, her care and expertise is second to none.

Ms Sandra Hall
8th November 2018

Great advice on general dental care

Very friendly, efficient staff. Great advice on general dental care given to help in the future.

Mr Brendan Gannon
8th November 2018

Very polite and helpful

Very polite and helpful to all who work there.

Mr Dean Dudley
8th November 2018

Always very friendly and chatty

Always very friendly and chatty. Especially the Hygienist man.

Miss Paula Zikic
7th November 2018

Calm and organized practice

Very impressed by the calm and organized practice, makes you feel confident in the treatment you receive.

Mr Mathew Humphrey
7th November 2018

Amazing with my toddler

Always friendly staff, amazing with my toddler who I have to bring along, put me at ease and very professional.

Mrs Eleanor Ball
7th November 2018

Helpful, answered all my questions

Really good staff, didn't have to wait too long till I got seen by the dentist. The dentist was really helpful and answered all my questions.

Miss Lauren Adkin
7th November 2018

Very helpful

Friendly and very helpful.

Master Joshua Parker
6th November 2018

A very professional environment

Sorry to say I don't find going to the dentist my favourite thing to do, But I must say I find you all very friendly and. A very professional environment, thank you.

Mrs Linda Topham
6th November 2018

Very welcoming and professional

All the staff are very welcoming and professional.

Mr Andrew Hibbitt
6th November 2018

South Normanton Dental Practice

Friendly staff.

Mr Martin Key
6th November 2018

Very professional

Very professional from start to finish.

Mr Shane Staley
6th November 2018

South Normanton Dental Practice

All the staff are polite and professional but seeing the hygienist makes it worth the visit as he is a star

Mr Mark Soar
3rd November 2018

I was well looked after

I was well looked after and no messing just went straight to work.

Mrs Wendy Taylor
3rd November 2018

Good at what they do

Dentists and staff are very friendly and good at what they do.

Mr David Smith-Dziuba
3rd November 2018

Gentle and thoughtful throughout

Procedure was explained and the dentist was gentle and thoughtful throughout.

Mrs Christine Webb
3rd November 2018

South Normanton Dental Practice

I am very glad of this dental care practice.

Anonymous
3rd November 2018

Really polite

Really polite and professional.

Miss Joanne Wilkinson
2nd November 2018

Well done to all!

I have always found the service I've received to be most professional. In a clean, bright atmosphere. All the staff are extremely helpful, and take their time to help as best they can. Well done to all!

Mrs Christine Talbot
2nd November 2018

The dentist very nice

The dentist very nice telling me to look after gums so, I can keep the few teeth I have left, it was nice and friendly, and only waiting 5 mins to go in which was a bonus.

Anonymous
2nd November 2018

Very kind and supportive

Very kind and supportive as I had a bad experience at my last dentist now restored my confidence 10 out of 10.

Anonymous
2nd November 2018

Very happy with the treatment

Very happy with the treatment and very friendly staff.

Mr Mark Barnsley
2nd November 2018

Friendly staff

Friendly staff. I like the reminders they send out.

Miss Emma Porter
2nd November 2018

The hygienist was lovely

Jonathon the hygienist was lovely, really put you at ease, talked you through everything, asked if you're ok throughout.

Mrs Emma Stainton
2nd November 2018

Very professional and friendly

The experience I had from start to finish was very professional and friendly.

Mr Keith Bayliss
2nd November 2018

Pleasant, efficient

Pleasant, efficient service.

Miss Beverley Smith
1st November 2018

Great service

The dentist I saw was very helpful, asked advice and he explained that all was okay, had a filling done there and then reassured me when doing this, great service, apologized for being a bit late.

Mrs Janet Marshall
1st November 2018

Brilliant with my children

Myself and my family had an appointment with Carmen. Both Carmen and the lady working with her were amazing both very lovely and funny. They were brilliant with my children and my 3 year old has never shown a dentist her teeth until that day so a great result. She asked us all if we were ok or had any worries which I thought was really nice. Overall very impressed and would like to continue appointments with Carmen. Thank you.

Mrs Kelly McLaughlin
1st November 2018

South Normanton Dental Practice

The staff are always friendly and helpful.

Mr Robert Scicluna-Kerry
1st November 2018

Excellent

Service was excellent.

Mr Neil Presland
1st November 2018

Seen straight away, no anxious waiting

All staff was very friendly. Seen straight away, no anxious waiting.

Miss Charlotte Bullock
30th October 2018

Professional approach

Professional approach and I was made to feel at ease.

Mr Dean Whitmore
30th October 2018

Fantastic dentist

Fantastic dentist, he was very understanding of how nervous I was. Lots of helpful advice and made treatment a good experience.

Mr Kelvin Lees
30th October 2018

Dentist was very good

Dentist was very good and patient as I'm very nervous.

Mr Mark Beilby
30th October 2018

Always friendly and helpful

I've always been really nervous going to the dentist but Carmen always puts me at ease, the staff are always friendly and helpful.

Lorraine Suggit
29th October 2018

Explains everything

Friendly, professional and explains everything before doing anything.

Mrs Jayne Johnson
29th October 2018

Relaxed experience, lovely environment

Everyone friendly and helpful. A relaxed experience and lovely environment to visit.

Anonymous
28th October 2018

Emergency extraction

I got in to see a dentist on the same day I called for an emergency extraction. The dentist wasn't running too far behind so I was seen promptly and she had excellent bedside manner, doing her best to put me at ease as she could see how much pain I was in and how nervous I was.

Mrs Sylvia Brown
28th October 2018

Appointment on time, very nice dentist

Appointment on time, very nice dentist, gave advice and answered my questions.

Anonymous
28th October 2018

Very good treatment

Very good treatment from dentist and reception.

Mr Malcolm Marriott
28th October 2018

Always satisfied with my treatment

Would recommend Mr Zaro, always satisfied with his treatment.

Mrs Kay Fletcher
28th October 2018

Extremely excellent service

Normally short waiting times. Very friendly staff and extremely excellent service.

Mrs Claire Smalley
28th October 2018

Very efficient and friendly

Very efficient and friendly service.

Mr Andrew Holohan
28th October 2018

I am always satisfied

I am always satisfied, lovely staff and all dentists seen is spot on, very nice.

Mrs Marilyn Moss
28th October 2018

Everyone is professional, caring

I don't feel nervous and I have registered my husband with you. I always feel at ease and everyone is professional, caring too.

Mrs Carol Marriott
27th October 2018

So gentle

Friendly, efficient service, Carmen is lovely, so gentle and gives sufficient pain relief.

Ms Florence Christine Wood
27th October 2018

Brilliant dentist

I have always had a fear of dentists. I came to your practice a few years ago with severe toothache. The dentist was brilliant, made me feel comfortable and extracted my tooth without any problems. The dentist I see has given me confidence and is very professional. I wouldn't like to use any other practice.

Ms Julie Hollingworth
27th October 2018

The care and treatment I had was amazing

The care and treatment I had was amazing, both dentists who attended to me were wonderful and very kind, I could recommend them to anyone, thank you.

Mrs Gillian Greenway
27th October 2018

Always have good service

Always have good service, dentist is very good and knowledgeable, other staff are friendly, only downside is parking is not great but this does not put me off attending this practice.

Mrs Kerry Ackroyd
27th October 2018

Made to feel very comfortable

Very friendly professional staff. Made to feel very comfortable when having treatment.

Mr Andrew Hughes
27th October 2018

Excellent dental care

Excellent dental care and very professional staff. Also very efficient receptionists.

Mr Darron White
27th October 2018

Caring and considerate dentist

Good professional welcome when arrived. Great clear communication with dentist explaining the work being undertaken, caring and considerate. Thank you.

Mr Philip Chandler
27th October 2018

Polite and efficient dentist

No waiting, polite and efficient dentist. Do recommend.

Mrs Elizabeth Elliott
26th October 2018

Professional dental treatment

Very pleasant and friendly staff, with professional dental treatment.

MR Gareth Brammer
26th October 2018

Excellent care

Excellent care by both the dentist and the hygienist.

Mrs Alison Walker
26th October 2018

Very pleased with service

Very pleased with service. Thanks for prompt appointment.

Anonymous
26th October 2018

Excellent hygienist

Friendly staff. Excellent hygienist and made a really good job on my teeth.

Anonymous
26th October 2018

Everything was good

Everything was good, I saw Maria who I like very much.

Mrs Andrea Tomlinson
26th October 2018

The best dentist I have ever seen

Everyone hates going to the dentist, but this dentist puts you at ease as soon as you walk through the door, especially my dentist Maria she is the best dentist I have ever seen.

Mr Michael Ellis
26th October 2018

Puts you at ease

I'm a very nervous person, I came to see Maria, she puts you at ease, she's lovely.

Mrs Samantha Coope
26th October 2018

Reassuring dentist

Went as I expected it. Don't like coming but was put at ease by the dentist reassuring me throughout the treatment.

Mrs Della Allcock
26th October 2018

Extremely happy with our dentist

We are extremely happy with our dentist, Maria, and have already recommended you to friends

Mr Graham Bostock
26th October 2018

South Normanton Dental Practice

Friendly. Helpful. Efficient

Mr David Brown
26th October 2018

South Normanton Dental Practice

It was quick with no suggestion of any unnecessary work to be carried out except for a quick clean which she did there and then.

Mr Lee Hutchinson
26th October 2018

South Normanton Dental Practice

Looked after very well.

Ms Glenda Wright
26th October 2018

I have been completely happy

Since registering with you, I have been completely happy with all the staff. From receptionists, to the hygienists and dentists. Plus being reminded about appointments. All very courteous and efficient. Thank you.

Mr Colin Ashmore
26th October 2018

The staff are all lovely

The staff are all lovely, friendly and efficient, my dentist is really nice, kind and professional and she never hurts you at all.

Mrs Suzanne Guest
25th October 2018

Friendly and professional

Friendly and professional. Nothing I would change.

Mr Matthew Way
25th October 2018

South Normanton Dental Practice

My tooth ache was resolved within 2 treatments, very happy.

Mrs Suzanne Lounds
25th October 2018

Always made to feel comfortable

As soon as you walk in you are always been made comfortable. And the coming to get you for the hygienist or dentist appointment is always reassuring.

Mrs Alison Harries
25th October 2018

Very patient and supportive

Well nervous of needles and was in for an extraction. My dentist was very patient and supportive for me and put me totally at ease. Everything went well. Still nervous of needles though.

Mrs Tracy Kirby
25th October 2018

Good advice

Friendly practice and good advice.

Mr Michael Guest
25th October 2018

Friendly, helpful

Friendly, helpful and at ease.

Miss Adele Severn
25th October 2018

Really kind and understanding

I am scared of going to the dentist but Shyaam Vallabh was really kind and understanding. He explained clearly what was going on and why. Thank you.

Mrs Zoe Nye
25th October 2018

Ten out of ten

I have never liked going to a Dentist since I was 11 years old. But now 60 yrs later, I have found a wonderful lady Dentist who seems to listen and understands the way I feel. All the staff are very pleasant and polite. I do not mind going there. Thanks Genesis Dental Practice. 10/10.

Mr Edward Martin
25th October 2018

Great, caring and helpful

Great, caring and helpful staff.

Miss Jade Pippa Revill-Ross
25th October 2018

Gentle but effective

Explain treatment clearly. Gentle but effective.

Mrs Claire Rhodes
25th October 2018

Polite, efficient

Polite and efficient service.

Mr David Williams
25th October 2018

Welcoming, puts you at ease

Welcoming and puts you at ease even though I'm nervous.

Mrs Denise Stanley
25th October 2018

Professional and good service

Professional and good service. Approachable staff.

Mrs Lynne Hill
25th October 2018

Great work, great time keeping

Very friendly, always willing to help. Great work, great time keeping, I've all ready sent my partner and parents there.

Mr Adam Orme
20th October 2018

South Normanton Dental Practice

Friendly staff.

Anonymous
20th October 2018

A good experience

Premises clean and tidy. Reception personnel welcoming, professional but friendly. Dentist as receptionist. Clearly informed me of what was happening. All in all as good an experience as one can have when visiting the dentist.

Anonymous
20th October 2018

Quick and efficient

Quick and efficient service.

Mrs Diane Partlow
20th October 2018

Helpful and efficient

All very helpful and efficient.

Mr Neil Ross
20th October 2018

Professional yet friendly

Carmen was very professional but at the same time friendly.

Mrs Sheila Clarke
20th October 2018

Confidence in visiting the dentist.

Being a very nervous patient, I was very pleased at how everyone put me at ease. I now have confidence in visiting the dentist.

Mrs Amanda Shaw
19th October 2018

Fantastic with my phobia

I'm terrified of dentists and the two ladies that I see have been fantastic with my phobia and with dealing with my teeth, due to this kind of help I am gradually losing my phobia. I would highly recommend this Dental Practice.

Ms Ann Moffett
19th October 2018

The dentist explained everything

The dentist explained everything she was going to do and the dentist and dental nurse were very good.

Mrs Karen White
19th October 2018

Professional and caring service

Always received professional and caring service on every visit.

Mrs Sandra Burgess
19th October 2018

Very good service

Very good service. I had two fillings and a removal of a tooth, was explained what could happen in the removal of the tooth, explained by the dentist through the procedure what was happening which put me at ease. I was given the right amount of dumbness to extract the tooth. Very good service, dentist (Marie) and the team, very happy, thanks.

Mr Timothy Shepherd
19th October 2018

Very happy with the results

Had a scale and polish with John, he was very friendly, and informative. Gave me some great advice and made me feel at ease during the process. Very happy with the results. Many thanks.

Mrs Charlotte Corrigan
19th October 2018

Excellent service

Excellent service yet again.

Mr Farley Brooks
19th October 2018

Good relaxing atmosphere

Good relaxing atmosphere on arrival and excellent service by all the staff.

Mr Keith Jackson
19th October 2018

I feel more at ease

I am scared of dentist but the dentist always reassures me, feel more at ease.

Anonymous
18th October 2018

South Normanton Dental Practice

Very clean and professional.

Mr Andrew Gilbert
18th October 2018

Thank you all!

My daughters and I have just had our second visit to Carmen. As with the first time, Carmen was very gentle, patient with the 5 of us and kind in her manner. Lauren was also wonderful with my 8yr old who asked if her check up will hurt (She is autistic and forgets what the dentist is about with 6 months time between). Lauren explained they'll just count her teeth and make sure they're clean, my daughter smiled and was put at ease. There was smiles and friendliness from the second the door was opened to the moment I closed it behind us. Receptionist Emma is also lovely and wasn't at all bothered by all 5 of us booking in at once. Thank you all!

Mrs Katharine Woolley
18th October 2018

All staff are pleasant and helpful

All staff are pleasant and helpful and I have never had an issue with the surgery or staff.

Miss Katie Parkin
18th October 2018

Friendly and efficient

Friendly and efficient staff.

Mrs Andrea Barraclough
18th October 2018

Pleasant and friendly

Pleasant and friendly. Staff very professional.

Mr David Leneve'Roff
16th October 2018

South Normanton Dental Practice

Friendly staff and a painless operation.

Mr Kulraj Johal
16th October 2018

A very happy patient

Really friendly receptionist. Dentist explained everything she was doing and made me feel very at ease. No pain so a very happy patient.

Mrs Sharon Browett
15th October 2018

Make you feel really welcome and at ease

Great staff that make you feel really welcome and at ease. Nice and clean and friendly reception area.

Mr Darren Kerry
15th October 2018

Very good and gently done

As I was worried about treatment it all went well, very good and gently done, first time I've found a good dentist, well done.

Mrs Geraldine Large
15th October 2018

My dentist was thorough

My dentist was thorough, I didn't have to wait long to see him. Very nice man.

Mrs Christine Hurt
15th October 2018

Very polite and very helpful

All staff are very polite and very helpful and they explain everything they are going to do.

Mr Tony Diver
15th October 2018

Very pleased

Everything went well and very professionally, very pleased.

Mrs Kathleen Brown
12th October 2018

Really happy with the dentist

Really happy with the dentist, got me in at short notice, let me know at all times what was happening and going to happen.

Miss Chantelle McIntosh
12th October 2018

Efficient, competent

Efficient reception staff and competent dental staff.

Mrs Audrey Firman
12th October 2018

South Normanton Dental Practice

Very good and nice people.

Mr Andrew Kettell
12th October 2018

Very pleasant and helpful

Everyone very pleasant and helpful, always able to get an appointment if emergency treatment necessary.

Mrs Margaret Revill
12th October 2018

South Normanton Dental Practice

Quick, everything explained.

Mr Daniel Wright
12th October 2018

Very helpful and polite

Very helpful and polite staff.

Mr Robert Calladine
11th October 2018

Friendly reception staff

Friendly reception staff and the dentist made me feel at ease as I'm very nervous going to the dentist.

Mrs Angela Stewart
11th October 2018

Very happy with our experience

Absolutely lovely lady on reception and my dentist was very informative, patient with my son and made genuine effort to make us feel comfortable and happy with our time there. Overall, very happy with our experience.

Mrs Stacey Weightman
11th October 2018

Friendly and professional

Very friendly and professional service.

Mr Michael Frost
11th October 2018

Precise, pain free appointment

The appointment was on time, very precise and a very good finish for a front tooth filling. The dentist was gentle and it was without pain and discomfort.

Mrs Christine Buxton
11th October 2018

Great with my two year old

Dentist was great with my two year old daughter, would definitely recommend.

Mrs Rebecca Needham
11th October 2018

Friendly, professional and very thorough

I highly recommend this dental practice. They are friendly, professional and very thorough. Perfect

Mr Alan Steven Busuttil
11th October 2018

South Normanton Dental Practice

Being a person that has always had a dread of going to the dentist I can say that staff have always been friendly and put me at ease so it makes it a lot less stressful.

Anonymous
11th October 2018

Prompt, efficient

Prompt and efficient.

Mrs Beryl Olga Williamson
10th October 2018

Always good

Always good with Magdelianer.

Mr Allan Cunningham
10th October 2018

Really friendly staff

Really friendly staff and happy to help out as much as possible.

Mr David Moss
10th October 2018

Takes time to check you are comfortable

I found my dentist was very hands on, explains everything he is doing, takes time to check you are comfortable and ok to carry on with your treatment, thank you.

Mrs Christine Webster
10th October 2018

My dentist was very good

Had a few problems but my dentist was very good, kept me calm and sorted the problem.

Mrs Sarah Wortley
10th October 2018

Fantastic

Fantastic. Elisa put me at ease while having treatment as I am a nervous patient.

Miss Sarah Forster
10th October 2018

South Normanton Dental Practice

I started going to South Normanton Dental Practice about two yrs ago and was very nervous but they soon put me at ease and are very friendly.

Mr Nigel Taylor
10th October 2018

Top marks go to South Normanton Dental Practice

Top marks go to South Normanton Dental Practice. Great service and treatment....and at a reasonable price. Friendly staff, prompt service, and a relaxed, professional atmosphere. The practice is clean and modern.... everything that a customer would expect. When entering the reception, the first impressions are perfect....no overwhelming smells of a typical dentist, and no off putting noises of the dreaded drills! Can't recommend highly enough.... 10 outof 10. Special thanks to Maria , my dentist, she's great. I've previously had dealings with a private practice which was over-rated and over priced. Ican honestly say that South Normanton delivers! Keep it going..and thanx

Mr Kevin Rodgers
10th October 2018

South Normanton Dental Practice

Good, friendly service.

Mrs Judith Smith
9th October 2018

Made me very welcome

Everyone was very friendly and made me very welcome. I was seen at my appointment time and my dentist gave me a good examination and explained all options for me to consider for further treatment.

Ms Mollie Buck
9th October 2018

Nice friendly staff

Nice friendly staff.

Mrs Clare Warriner
9th October 2018

Brilliant practice

Reception staff very friendly and efficient. I was a bit worried by how busy reception was as I thought they might be running late but no, running really smoothly. Dentist friendly and helpful, explaining what they were doing and giving great advice. Brilliant practice.

Mr Leon Sloman
9th October 2018

Extremely good care

Extremely good care and Akita was very gentle and professional.

Mr Stephen Bott
9th October 2018

Always satisfied with the service

I'm always satisfied with the service I get from Genesis Dental.

Mr Alan Patilla
9th October 2018

First class and highly recommended

I have attended many dentist surgery's in my time and none of which were so friendly, gentle and so informative as the staff in this practice. First impressions were overwhelming and they certainly make you feel at ease, because let's face it there aren't many people that like going to the dentist and I am one of them people. But I almost enjoyed attending this surgery. First class and highly recommended.

Mr Douglas Gray
5th October 2018

Helped me over my fear

Staff are always friendly and our dentist Maria Fernandez has helped me over my fear and is very patient.

Mrs Karin Mark
5th October 2018

Great manner and good advice

Very impressed with Carmen. Great manner and good advice. Thanks.

Anonymous
5th October 2018

Great service

Great service, always make an unpleasant task as pleasant as possible.

Mrs Karen Boyall
5th October 2018

Very satisfied with work

Very satisfied with work that's done on my teeth.

Mr Ivan Flett
5th October 2018

The best dentist I have had

Carmen is the best dentist I have had since I was a child. Always makes you feel at ease and very reassuring. Finally not worried about going to the dentist.

Mrs Charlotte Wagstaff
5th October 2018

Friendly staff on reception

Friendly staff on reception and nurses, didn't have to wait too long.

Mrs Linda Horner
5th October 2018

Prompt appointments

Good service, friendly hygienist, prompt appointments.

Mrs Kerry Lambe
4th October 2018

Very good and friendly service

The dental practice and dentist are very good and friendly service.

Mr Geoffrey Russell
4th October 2018

Very pleasant

Very pleasant, nice staff and very professional.

Mr Simon Froggatt
4th October 2018

South Normanton Dental Practice

I used to recommend this practice but since I had Magdala as my dentist I can not recommend as she is rude and only spends seconds on my teeth before referring to hygienist who is brilliant but in next band of charges and I think the dentist should be giving scale and polish as part of payment.

Mrs Valerie Jones
4th October 2018

South Normanton Dental Practice replied on 4th October 2018:
Thank you for your feedback on our services. On checking your dental records, the treatment that you require is not as simple as a scale and polish. At an examination, any pocket charts over 2 indicate a patient may need specialist treatment with our hygienist, and the NHS depict that this treatment comes under the Band 2 charge. The simple scale and polish that is included in Band 1 would not be nearly sufficient for anyone with these scores. You are more than welcome to change your dentist and see another of our GDPs. If you ask reception, then they can book you in with the dentist of your choice. If you wish to discuss your treatment further, then please contact the Practice Manager.

Emergency appointment

I phone the same morning for an emergency appointment, got seen 5 minutes after my appointment time, tooth sorted, thank you.

Mr Colin Wright
4th October 2018

Genesis Dental

Had to wait 30 minutes for the appointment and the waiting room had a couple of patients in. All went in before me to see another dentist.

Mrs Alison Sowerby
3rd October 2018

South Normanton Dental Practice replied on 3rd October 2018:
Thank you for taking time to offer your feedback on our services. Here at Genesis dental care, we aim to learn and improve from all feedback given. On checking your dental records, I can see that your appointment was booked for 11.00am and that we did not take you into surgery until 11.29 am. Unfortunately that morning, we had had a treatment that took slightly longer than originally anticipated, which can happen from time to time. I have spoken with my reception team and implored that they must let patients know when the dentist is running behind, so to avoid any unnecessary waiting in future. Would you kindly accept my apologies for your wait.

South Normanton Dental Practice

I am 8 months pregnant and was sat waiting for half an hour with my 2 year old as the dentist was running late. This was not ideal, both me and my son was hot and flustered by the time we saw the dentist. Organisation and time keeping of the appointments may need looking into.

Miss Jessica Morley
3rd October 2018

South Normanton Dental Practice replied on 3rd October 2018:
Thank you for taking time to offer your feedback on our services. Here at Genesis dental care, we aim to learn and improve from all feedback given. On checking your dental records, I can see that your appointment was booked for 11.40am and that we did not take you into surgery until 11.57 am. Unfortunately that morning, we had had a treatment that took slightly longer than originally anticipated, which can happen from time to time. I have spoken with my reception team and implored that they must let patients know when the dentist is running behind, so to avoid any unnecessary waiting in future. Would you kindly accept my apologies for your wait.

Top notch

Good pleasant and professional service. Top notch.

Mrs Tracy Brooke
2nd October 2018

Really good team

All the staff are excellent, really good team.

Mrs Christine Hillyer
2nd October 2018

Relaxed and comfortable

Excellent treatment, friendly and helpful. For someone that is frightened beyond belief of the dentists they make you feel relaxed and comfortable, many thanks.

Mr Steven Sly
2nd October 2018

Great with my little boy

It was my little boys first time at the dentist and the staff were great with him.

Mrs Emma Whetton
2nd October 2018

South Normanton Dental Practice

Polite receptionists always acknowledges you on arrival even if they are talking amongst themselves or attending to others. The dentist herself has been quite professional and friendly explaining the procedures before hand and making sure you ok at the end.

Miss Sophia Stocks
2nd October 2018

Makes you feel comfortable and at ease

Lovely friendly service. Makes you feel comfortable and at ease.

Mrs Joanne Phelps
30th September 2018

My treatment went very well

My experience yesterday was the best, also the lady who my son saw was so good with him, really put him at rest and he's only 5 year old, the dentist I saw was also very friendly and was very good and my treatment went very well.

Mrs Michelle Bamford
30th September 2018

They saw me quickly

They saw me quickly and were very friendly. The dentist offered some helpful tips I hadn't heard of before.

Anonymous
30th September 2018

Good treatment

Very good and friendly service. Good treatment.

Anonymous
30th September 2018

Very satisfied

Very satisfied with the whole encounter.

Mrs Maureen Wells
30th September 2018

Happy with the service

Happy with the service, waiting time was very short and staff very helpful and pleasant.

Mr Tony Cawthorne
30th September 2018

Extraction

At first I was disappointed that I would have to wait about six weeks for the extraction as I was in pain but a cancellation came the next day.

Mr Roland Rodgers
29th September 2018

South Normanton Dental Practice replied on 28th September 2018:
Dear Sir Thank you for your feedback. I can totally understand your disappointment at the length of the waiting time. Due to being a busy NHS practice and recent annual leave, the appointments have become slightly lengthy. I am so pleased that we were able to get you in sooner and sort out your problem. Kind regards Lindsey (Practice Manager)

South Normanton Dental Practice

Efficient and welcoming.

Mr Nicholas Green
29th September 2018

Fantastic experience

Fantastic experience will definitely be going back, the ladies I saw were just amazing with me, best dentist practice I have been to in long time, very welcoming and polite.

Miss Rachele Cook
29th September 2018

South Normanton Dental Practice

Quality of treatment is very good.

Mr Christopher James Parr
29th September 2018

Best dentist I've ever been too

Always happy, welcoming staff, don't have any bad words to say, it's the best dentist I've ever been too and it's on my doorstep...bonus, keep it up.

Mr Duncan Powell
29th September 2018

Kind, friendly service

Kind, friendly service all round.

Mr Paul John Turner
29th September 2018

The dentist I see is very nice

The dentist I see is very nice as I don't like dentist anyway.

Mrs Tracey Poole
29th September 2018

Excellent service

Friendly and excellent service and staff.

Miss Annie Philips
29th September 2018

Really approachable and friendly

Really approachable and friendly, explained everything that she was going to do.

Anonymous
28th September 2018

Very good dentist

If i have any questions to ask, always given an honest answer, also very good dentist.

Mr Gerald Davies
28th September 2018

South Normanton Dental Practice

I feel so comfortable when I'm there, I'm not nervous like I used to be.

Mrs Victoria Staniland
28th September 2018

Efficient and painless

Quick, efficient and painless.

Mr Barry Rylatt
28th September 2018

Good treatment

Good treatment and polite and helpful staff.

Anonymous
28th September 2018

A good dentist

I liked Glynn, he was a good dentist who listened to his patients and was gentle. You need more like him.

Miss Christina Barson
28th September 2018

Always happy with the work done

Friendly staff and always happy with the work done.

Mrs Elena Grecu
28th September 2018

My appointment is always on time

My appointment is always on time. I was put at ease through out my treatment. Which wasn't painful at all. Reception staff all friendly too.

Mrs Ruth Moakes
28th September 2018

Best dentist I have been to

I have really bad anxiety with any dentist.but Maria really helps calm me down before my treatment. Best dentist I have been to.

Miss Karen Yeomans
26th September 2018

Very good dentistry

Recommended because of the care given, very good dentistry and the patients well being.

Anonymous
26th September 2018

Recommended to friends and family

Very satisfied, friendly staff, felt at ease, already recommended to friends and family.

Mr Stephen Aldred
26th September 2018

Pleased with the service

Pleased with the service I received thanks.

Mr Henry Wilkinson
26th September 2018

Encouraging dentist.

Nice, encouraging dentist.

Mr Nicholas Fynn
26th September 2018

Prompt service

Prompt service. All staff friendly.

Miss Nikki Ross
26th September 2018

Very kind and caring

After spending years being completely terrified of the dentist and needing work done I made an appointment and had my first check up with Alyssa. She put me at ease straightaway, she was very kind and caring and explained the procedures I would need in great detail. When receiving treatment she was exactly the same, I have never left the dentist with a smile on my face before. I can't thank Alyssa enough for making the whole experience an extremely positive one and it's amazing to have the confidence to smile properly again after all her hard work. Thank you.

Anonymous
26th September 2018

South Normanton Dental Practice

I had a text reminder that our appointments (I had mine and my two children) were at 11:05am. We didn't get seen until 11:45am by which point my son (23months) had fallen asleep in my arms and no one had actually asked whether I'd been seen/were ok until after 25 minutes I went to the reception desk and mentioned. The dentist was apologetic and very VERY informative and helpful however due to that and the fact that now the car park is staff only it wasn't the best experience and this was after my last appointments for us all getting cancelled two weeks before it was due - I had booked it 6 months ago.

Mrs Shelly Jenner - Dyer
26th September 2018

South Normanton Dental Practice replied on 25th September 2018:
Thank you for your feedback. On checking your records, it appears that you had a SMS text reminder for your family appointments, which stated the start of the family appointment was 11.15am. Unfortunately the dentist was running behind by 30 minutes, and we did not take you in until 11.44am, of which I can only apologise. The car park has always been a staff only car park, of which it states on our NHS choices web site, however we have allowed patients to park in there if there are spaces after all the staff have arrived.

Friendly and helpful

Friendly and helpful as always.

Mrs Mary Hale
26th September 2018

A massive thank you and well done

This dental practice is the best I've ever been to by far. It's easy to get to, the reception staff are friendly and helpful and the dental nurse who I usually see is fantastic!!! I hate visiting the dentist but she always makes me feel relaxed and she explains everything if I ask questions, she's great. I visited on Friday and she was professional and reassuring, as always. I now bring my son to this practice and he wouldn't go anywhere else now either. A massive thank you and well done to all the Genesis Dental Practice staff.

Miss Debbie Jerrom
26th September 2018

South Normanton Dental Practice

Very friendly and put you at ease.

Mrs Kathleen Freeman
26th September 2018

First class service

First class service received. Many thanks.

Mrs Bernadette Harvey
25th September 2018

Very calm, gave good advice

Surgery looked smarter and cleaner. Waiting area also looks cleaner. The time we had to wait was shorter and the dentist and his assistant where very calm gave good advice made you feel comfortable. The receptionists where very friendly and helpful too.

Mrs June Houlding
25th September 2018

Everything was explained to me

Everyone was friendly from the minute I walked in to the minute I left. I didn't have to sit waiting past my appointment time and everything was explained to me whilst I was with the dentist.

Anonymous
25th September 2018

Treated with respect and a smile

It's always pleasant to go to the dentist when you are treated with respect and a smile.

Anonymous
25th September 2018

I would highly recommend this dentist

Lovely dentist and lovely staff, I would highly recommend this dentist and dental practice.

Mrs Rachael Mole
25th September 2018

Polite, kind and good time keeping

Lovely dentist, really polite and kind and good time keeping.

Mrs Lynn Weightman
25th September 2018

Very polite and informative

In the reception a queue formed, but extra staff quickly came to assist. Was seen by the dentist only a few minutes late, and both the dentist and nurse were very polite and informative.

Mr Michael Allen
25th September 2018

Exceptional in their work

Always had a fantastic service. We've used Beatrix Sanchez for years, as my son is Autistic, she's been amazing and managed to relax him enough to continue his visits. Several others at different practices have failed prior to her. Maria has also been excellent both times in Beatrix absence. They are both completely exceptional in their work and interpersonal skills and make a difference in our lives, others could learn a lot from them. Thank you, they are to be commended.

Mrs Marie Martin
23rd September 2018

I am very satisfied

I am very satisfied with the service!

Mr Ben Stace
22nd September 2018

I would definitely recommend them

I am not the bravest of patients and both ladies tried to relax me by talking about different things, the anesthetic was taking a while to work before the pain would go away, there was lots of patience needed with me in stopping and reassuring me of what's happening in my mouth. Over all I am very happy with the work I've had done and would definitely recommend.

Mrs Lucy Gascoyne
22nd September 2018

Professional service with friendly staff

Professional service with friendly staff. Would recommend.

Anonymous
22nd September 2018

Great team

Really friendly and as a spot opened they got me sorted all at once, great team, especially your hygienist, great guy.

Mr Peter Harrison
22nd September 2018

Well looked after

Felt relaxed and well looked after.

Mrs Julie Grainger
22nd September 2018

Quick friendly service

Quick friendly service, pleasant surroundings. Friendly dentist.

Mrs Evette Robinson
22nd September 2018

Great service, dentist was very good

Great service, dentist was very good. Gave me numbing gel before injections which no other dentist I've been to has done. Injection is the worst part for me so Carmen made me straight at ease. Process was quick and tooth came out in one piece and very swiftly. Very good service!

Jaqueline Jones
22nd September 2018

Excellent treatments

All the treatments I have received ie from routine examinations to general and small cosmetic treatments have been excellent.

Anonymous
22nd September 2018

Appointment time spot on

Staff friendly and dentist puts you at ease, appointment time spot on.

Anonymous
21st September 2018

Appointment was on time

Appointment was on time, Dentist welcoming and friendly.

Mrs Anita James
21st September 2018

A likable experience

Very pleasant staff. For a dentist's surgery it's a likable experience.

Anonymous
21st September 2018

South Normanton Dental Practice

Friendly staff, love how clean and hygienic it is.

Mrs Linda Barnes
21st September 2018

I leave feeling really good and confident

I'm very nervous but Jon the hygienist puts me at great ease and I leave feeling really good and confident.

Mrs Susan Hebblethwaite
21st September 2018

Nice bright, clean environment

Excellent staff; friendly and efficient. Nice bright, clean environment. Makes a dental appointment as pleasant and stress free as possible.

Mr Lloyd Saich
21st September 2018

Very good, patient and friendly dentist

Very good, patient and friendly dentist, tells me what he is doing, treats like an ordinary person.

Mr Jack Palmer
21st September 2018

Excellent service

Excellent service and very happy with my dentist, she explains everything in detail and makes me feel at ease.

Mrs Zara Buxton
21st September 2018

An excellent dentist

A very good friendly, professional team. Suhael Zaro is an excellent dentist.

Ms Ruth Chamberlain
20th September 2018

Seen on time

Seen on time. Dental work carried quickly and to my satisfaction.

Anonymous
20th September 2018

The staff are so understanding

I am nervous due to past experience. I was put at ease immediately and the staff are so understanding.

Anonymous
20th September 2018

Very pleased with the practice

Very pleased with the practice especially as I informed them I was running late and they accommodated for this so I didn't have to rearrange my treatment.

Mr Mark Evans
20th September 2018

Good experience

Good experience for someone who is nervous and not good at going to the dentist.

Mrs Yvette Beadsworth
20th September 2018

Understanding of my nerves

Dentist always pleasant. Hygienist more than helpful and understanding of my nerves.

Anonymous
20th September 2018

I can highly recommend them

I always find the staff and the dentists at Genesis very professional and friendly whenever I have to visit, I can highly recommend them.

Mrs Annette Jones
20th September 2018

The dentist was very gentle

The dentist who I see was very gentle and I would recommend her to anyone.

Mrs Beverley Chapman
20th September 2018

Friendly dental surgery with great service

Friendly dental surgery with great service! Probably the best NHS I have been to.

Mr Martin Smithurst
20th September 2018

Courteous, polite and efficient

Previous experiences indicate sometimes one has to wait past appointment times, however all staff are courteous, polite and efficient.

Anonymous
19th September 2018

All in all a really good service

Generally a really good service, lovely staff and a nice clean and tidy waiting area. I changed to this dentist from a private one in Southwell just because it is nearer to work and more convenient for appointments. The service and quality of care is just as good and that can not be said for all Nhs dentists believe me....all in all a really good service.

Mrs Karyn Darby
19th September 2018

South Normanton Dental Practice

Appointment cancelled twice, which was inconvenient.

Mr Thomas Land
19th September 2018

All our family use the practice

Friendly professional welcome - nice waiting area - Sohail and his nurse were excellent as always - all our family use the practice and I wouldn't hesitate to recommend you to anyone.

Mr Stephen Jones
19th September 2018

I was very satisfied

I was very satisfied with the staff and I would recommend all of my family and friend to your dentist

Anonymous
19th September 2018

South Normanton Dental Practice

Friendly service, helpful.

Mr Hayden Walker
19th September 2018

Very happy with treatment

Very happy with treatment I received thank you.

Mrs Samantha Gibson
19th September 2018

Very pleased with treatment

Very pleased with treatment, thanks.

Mr Victor Stanley
19th September 2018

Good care, polite, friendly

Good care, polite, friendly people.

Anonymous
19th September 2018

Very friendly atmosphere

Friendly staff and very friendly atmosphere.

Anonymous
19th September 2018

Excellent staff and service

Again excellent staff and service.

Mr Farley Brooks
18th September 2018

South Normanton Dental Practice

The staff were all very friendly and professional. As a very worried patient they set me at ease. The dentist especially, answering all my questions and fully explaining my treatment.

Mrs Lydia Gray
18th September 2018

Wouldn't go anywhere else

Very good. Wouldn't go anywhere else.

Mr Richard Roberts
18th September 2018

Professional and friendly service

Professional and friendly service. No problems to date

Miss Marie Perrygrove
18th September 2018

A job well done

Quick and painless, a job well done.

Mr Tim Hill
18th September 2018

Good treatment

I have no problems with your treatment, it was good for me.

Mr Keith Mason
18th September 2018

Very helpful, friendly and reassuring

Seen on time. Dentist and nurse very helpful, friendly and reassuring. Very happy.

Anonymous
18th September 2018

Thorough examination

Just a normal check up with a thorough examination.

Anonymous
18th September 2018

Prompt attention, expert treatment

Prompt attention, expert treatment.

Mr Terry Ball
18th September 2018

Dealt with my emergency

Dealt with my emergency with no delay.

Mr Ian Cockayne
18th September 2018

Total confidence in the dentist

Magda always puts me at my ease and I have total confidence in her skills and recommendations. Her assistant was very pleasant.

Mrs Karen Hempsall
18th September 2018

Made me feel at ease on every visit

I have always been petrified of the dentist but Magdalena has made me feel at ease on every visit and it is the first time in many years that I have kept up regular 6 monthly check ups.

Mrs Karen Gammon
18th September 2018

The service is really fantastic

Every time I needed an emergency appointment, they were able to fit me in either the same day or next day. The service is really fantastic. Thank you so much.

Mrs Margaret Smith
7th September 2018

Would recommend

Seen on time and all staff were pleasant. Would recommend.

Anonymous
7th September 2018

Very nice, gentle

Well I had tooth out so was terrified, but the dentist was very nice and very gentle with me knowing this.

Mrs Susan Harvey
7th September 2018

I have felt well looked after

I needed advice and help and was given an appointment for the following day. Since joining the practice I have felt looked after well. The staff are pleasant and the practice is very clean and comfortable.

Ms Ruby Gdynia
7th September 2018

Very good dental practice

Very good dental practice offering excellent care.

Anonymous
7th September 2018