ABOUT GENESIS SOUTH NORMANTON DENTAL PRACTICE
We have a friendly team where you will be treated in a professional manner throughout your time at the practice. Our practice offers both NHS and private treatments utilising modern with up-to-date technology and equipment. If we are not able to offer a specialised treatment at our practice, we are able to refer patients to other practices within the Genesis group. We are at ground floor level, so accessible for wheelchairs and pushchairs, with no steps to encounter.
| NHS Patients currently accepted | |
|---|---|
| Fee paying adults | |
| Charge-exempt adults | |
| Children aged 0-18 years | |
| Urgent dental care patients | |
| Only by referral from a dental practitioner | |
Friendly, efficient
Appointment was on time, staff were friendly and efficient.
Anonymous
21st August 2019
21st August 2019
Very good experience
We had a very good experience yesterday as it was my daughters first time visiting.
Miss Nikita Cairns
21st August 2019
21st August 2019
Excellent service
Excellent service, had big bad tooth removed on Saturday by Mia.
Mr David Keeling
21st August 2019
21st August 2019
Always considerate and supportive
I'm terrified of going to the dentist due to previous bad experiences. The dentist is always considerate and supportive. The fact that you see the same dentist each time also helps.
Mrs Vanessa King
21st August 2019
21st August 2019
Genesis South Normanton Dental Practice
The staff are brilliant.
Mr Kevin Albrighton
21st August 2019
21st August 2019
Great atmosphere
I am a person that likes to see people laughing and enjoying themselves, and thats what you get at Genesis Dental Care, pleasant, happy people that like doing what they do best, the atmosphere is great.
Mr Paul Cooper
21st August 2019
21st August 2019
Restored my faith in dentists
Our whole family have used Genesis for several years now, it's faultless. My son has Autism and struggled to access a Dentist prior to us using Genesis. Beatrix Sanchez went out of her way to ensure he got exceptional care, always has a smile for us and does an amazing job, she meets his needs in every way. Beatrix even introduced us to his temporary Dentist Maria when she was going to be absent for a while.
It's like coming home when we visit, she has restored my faith in dentists too, as I have never been keen ( understatement!)
Thank you to 'team Genesis' you're all amazing and we're lucky to have you!!
Mrs Marie Martin
21st August 2019
21st August 2019
Kind and patient
We didn't have to wait too long in the waiting room. Reception staff were pleasant and efficient. The dentist was kind and patient with my two daughters who have learning difficulties.
Mrs Elizabeth Whatton
21st August 2019
21st August 2019
Genesis South Normanton Dental Practice
Efficient and friendly.
Ms Jill Ralphs
21st August 2019
21st August 2019
Fantastic service
Fantastic service and always accommodates. Friendly people.
Miss Katherine McKenzie-Helps
21st August 2019
21st August 2019
Would highly recommend
Quick service. Very nice people to talk to. Would highly recommend.
Mr Brendan Hall
20th August 2019
20th August 2019
I was seen on time
Everyone was very courteous. I was seen on time and my dentist was extremely helpful and gave a good explanation of what she was doing.
Mr Christopher Chaplin
20th August 2019
20th August 2019
Excellent service, very understanding
Excellent service and very understanding due to my situation at the moment with my father, always very helpful whatever the situation.
Mr John Bramley
20th August 2019
20th August 2019
Puts me at ease
My dentist always has a friendly chat with me and puts me at ease.
Mrs Helen White
20th August 2019
20th August 2019
Genesis South Normanton Dental Practice
Friendly, efficient.
Miss Liz Seaton
20th August 2019
20th August 2019
Friendly, helpful and professional
All the staff at Genesis are friendly, helpful and professional.
Mrs Christine Reddish
15th August 2019
15th August 2019
Great
Staff are great, dentist and hygienist experiences have been great.
Mrs Bryony Hill
15th August 2019
15th August 2019
Sympathy for nervous patients
Friendly staff with lots of patience and sympathy for nervous patients like myself.
Miss Andrea Hopkin
15th August 2019
15th August 2019
Great dentist
My husband is nervous about going to the dentist but Nakita was great, he even had a filling.
Anonymous
15th August 2019
15th August 2019
A first class dentist
The whole experience is always very pleasant. The staff are all very efficient. Maria is a first class dentist.
Mrs Jane Donegani
15th August 2019
15th August 2019
Excellent job, well done
Was calmed and reassured before an extraction. Excellent job, well done.
Ms Kathryn Stone
15th August 2019
15th August 2019
Very professional and pleasant
Very professional and pleasant staff.
Anonymous
15th August 2019
15th August 2019
Thank you Genesis
I use this dentists regularly and am always pleased with the service. Yesterday I rang for an emergency appointment I was treated with professionalism and concern seen and treated the same day, excellent dentists especially when you have a problem. Thank you Genesis.
Mr Kenny Bearder
15th August 2019
15th August 2019
Friendly and patient
Staff are always friendly and patient.
Mrs Sharon Roberts
15th August 2019
15th August 2019
Recent dental appointment
Not very good communication didn't explain what was happening before my treatment.
Mrs Sherine Bunting
13th August 2019
13th August 2019
Genesis South Normanton Dental Practice replied on 13th August 2019:
Dear Mrs Bunting thank you for taking time to offer feedback on our practice. On checking your records, there is a full explanation of the discussion that took place in surgery, however if you wish to have this explained further, then please make an appointment to see the practice manager, who can discuss this further with you. Kind regards Genesis Dental Team
Dear Mrs Bunting thank you for taking time to offer feedback on our practice. On checking your records, there is a full explanation of the discussion that took place in surgery, however if you wish to have this explained further, then please make an appointment to see the practice manager, who can discuss this further with you. Kind regards Genesis Dental Team
My treatment was very good
My treatment was very good and with kindness.
Mrs Marian Shields
13th August 2019
13th August 2019
Great dentist
Great dentist. Always efficient and make you feel at ease.
Mr Trystan Tavener
13th August 2019
13th August 2019
My treatment has always been superb
Genesis South Normanton provide an excellent service, staff are always polite and friendly, my treatment has always been superb. I have been with the surgery for over 10 years, thank you so much for the service.
Mrs Louise Hughes
13th August 2019
13th August 2019
Efficient and kind care
Pleasant greeting, made to feel welcome. Efficient and kind care from beginning to completion. Explanation given at each different stage of the treatment. Thank you.
Mrs Elaine Overton
13th August 2019
13th August 2019
Good experience
Good experience, friendly professional staff.
Mr John Clarke
13th August 2019
13th August 2019
Friendly and professional
A friendly and professional service all delivered in a timely manner.
Mr Stephen Upcraft
13th August 2019
13th August 2019
Punctual and friendly service
Punctual and friendly service with everything explained. Not bad for a Dentist!
Mr Andrew Moss
13th August 2019
13th August 2019
Pain free dentistry
Brilliant service, all staff pleasant, pain free dentistry, will recommend.
Mr Brian Coleman
13th August 2019
13th August 2019
Urgent appointment
I needed an urgent appointment and was able to attend quickly, the appointment was on time, the treatment was explained well and completed professionally.
Mrs Carol Riley
13th August 2019
13th August 2019
Fantastic dentist
Lovely staff and our dentist Carmel is fantastic and puts you at ease, especially as I am terrified.
Mrs Nicola Frost
13th August 2019
13th August 2019
Very polite, welcoming
Very polite, welcoming, happy staff.
Miss Jade Smith
9th August 2019
9th August 2019
Excellent treatment
Excellent treatment from Beatrice who always makes me feel calm.
Anonymous
9th August 2019
9th August 2019
Genesis South Normanton Dental Practice
Efficient reception and friendly staff throughout the practice.
Mr Keith Turner
9th August 2019
9th August 2019
Felt looked after and well informed
Felt looked after and well informed. Although I was incredibly anxious the dentist did a fantastic job at reassuring me throughout my treatment.
Mrs Karen Robbins
9th August 2019
9th August 2019
Polite and friendly staff
I am always greeted by polite and friendly staff on arrival. The dentist explains everything that they are going to do which for a nervous patient is reassuring. They make me feel at ease and will stop whenever you need you want.
Mrs Denise Morran
9th August 2019
9th August 2019
Pain free treatment
So nice to be treated by hygienist who is really caring, had previous bad experience so have always been reluctant to see one but experience with this present one who also did my fillings was a good one, nice to have pain free treatment. Thank you.
Mrs Margaret Collinge
7th August 2019
7th August 2019
Genesis South Normanton Dental Practice
Helpful staff, consider your well being and send useful reminders.
Anonymous
7th August 2019
7th August 2019
The number one dentist providers
The young reception lady was very helpful and had to deal with an extremely rude member of the public who was very aggressive, she handled the situation very professionally. She also gave great customer service to me and my wife when she didn't have to. Dentist as always was very helpful and friendly and the hygienist to was brilliant first time I had the lady clean my teeth and she was very patient and helpful. Overall experience very good with a great team to portray Genesis as the number one dentist providers.
Mr Jamie Hoole
7th August 2019
7th August 2019
Genesis South Normanton Dental Practice replied on 8th August 2019:
Thank you for your kind feedback. I will be sure to inform the receptionist of your lovely comment
Thank you for your kind feedback. I will be sure to inform the receptionist of your lovely comment
The staff make you feel relaxed
I have been going to the practice for a few years now, the staff make you feel relaxed and easy to talk to.
Mrs Margaret Roberts
7th August 2019
7th August 2019
Informative and caring
Very informative and caring.
Anonymous
5th August 2019
5th August 2019
Polite friendly staff
Very good service, polite friendly staff.
Mr Colin Baines
5th August 2019
5th August 2019
Genesis South Normanton Dental Practice
Very friendly. Making you aware of what the dentist was doing.
Mr Christopher Harris
5th August 2019
5th August 2019
Excellent service
Excellent service. All treatment as speedy and painless as it can be.
Mrs Sarah Rennacker
5th August 2019
5th August 2019
Good service
Very friendly staff and good service. Appointments running quite late but can't be helped
Anonymous
5th August 2019
5th August 2019
Dental appointment
On time, told me what doing and did exactly that. Smiles and chat.
Mr Ian Thomas
2nd August 2019
2nd August 2019
I have a very good dentist
My experience at Genesis is always good, they are always friendly. I have a very good dentist.
Mrs Jean Audrey Pursglove
2nd August 2019
2nd August 2019
Dentist was lovely, gentle and kind
Didn't have to wait to long before seeing the dentist, The Dentist was lovely, gentle and kind.
Mrs Anne Marie Cabourn
2nd August 2019
2nd August 2019
Got me in within 4 hours
I was grateful from receptionist to dentist as I was in a lot of pain and got me in within 4 hours which was fantastic, and I would just like to say thank you to each and every one of you.
Mr Christopher Reville
2nd August 2019
2nd August 2019
Great service and staff
Great service and staff, but hard to park. Otherwise it would be the full 5.
Anonymous
2nd August 2019
2nd August 2019
Dental appointment
Good customer service.
Mr Mark Barnsley
2nd August 2019
2nd August 2019
Recent dental appointment
Very busy when arrived. Had to wait 5 minutes to be booked in. After that very good service.
Mr Paul Blackmore
2nd August 2019
2nd August 2019
Genesis South Normanton Dental Practice
Dentist knows what she is doing and is able to recommend the right treatment much better than other practices in the area.
Mrs Claire Suffield
2nd August 2019
2nd August 2019
Friendly and professional
Friendly, professional staff. Good service.
Anonymous
1st August 2019
1st August 2019
Very good service
Very good service and was on time, the staff were all very happy and welcoming.
Mr George Annable
1st August 2019
1st August 2019
Friendly and helpful
Friendly and helpful staff, prompt on appointment time.
Mr Mark Roxburgh
30th July 2019
30th July 2019
Staff friendly, service good
Staff friendly, service good, can always get in when it's an emergency.
Mr Marc Aaron Cotton
30th July 2019
30th July 2019
Lovely, polite, patient and helpful
The receptionists are always lovely, polite, patient and helpful. The dentists are good too and most are very helpful.
Anonymous
30th July 2019
30th July 2019
First class practice
Friendly and welcoming reception, understanding dentist, first class practice.
Mrs Yvonne Field
30th July 2019
30th July 2019
Genesis South Normanton Dental Practice
No waiting, felt dentist sorted out my problems, friendly.
Mrs Julie Wright
30th July 2019
30th July 2019
Friendly, efficient and attentive
Never ever being a fan of dentists and not seeing one for many years I find it an ok experience these days ,and the practice I go to is friendly but efficient and the dentist and assistant I see are always attentive.
Mr Anthony Mee
30th July 2019
30th July 2019
Fantastic dentist
The dentist who we saw was fantastic, he explained everything what he was doing and answered all the questions we asked.
Mr Allan Tryner
30th July 2019
30th July 2019
Very calming and lovely
Excellent! I needed emergency treatment after having wisdom tooth removal, the reception were very helpful and efficient at getting me an appointment that morning and the dentist very calming and lovely when treating me.
Miss Bernadette Davies
30th July 2019
30th July 2019
Made me feel relaxed
Made me feel relaxed and I am happy I can smile again, thanks to you all.
Anonymous
30th July 2019
30th July 2019
Made me feel very welcome
I am not embarrassed to say I am frightened of going but needs must the dentist and assistant made me feel very welcome and comfortable. The biggest pain was paying.
Mr Malcolm Garrigan
30th July 2019
30th July 2019
Good care
Our family use this Practice and have never had anything other than good care. Our dentist is very patient with my nervousness.
Mrs Phillippa Naylor
30th July 2019
30th July 2019
My dentist is always so lovely
My experience of coming to your dentist is that I am always met with very friendly receptionists and my dentist is always so lovely, she always has time for me and puts me at ease and her helper is the same.
I rate your dentist high, I came from private back to Nhs and your care is as good.
Mrs Wendy McGee
30th July 2019
30th July 2019
Professional and polite
Every dentist I have seen has been professional and polite. As someone who doesn't much like visiting the dentists, Suhael always puts me at ease and is patient.
Miss Amy Coleman
30th July 2019
30th July 2019
Dental appointment
Being a nervous patient I appreciate the reassurance I get.
Mrs Annette Hartley
30th July 2019
30th July 2019
Excellent service
Excellent service, very quick too.
Mr Thomas Cooke
30th July 2019
30th July 2019
Genesis South Normanton Dental Practice
Had to have a deep clean, I hate the dentist but as usual I'm put at ease and they always listen to you.
Anonymous
30th July 2019
30th July 2019
Got me in on the same day
I rang for an appointment and they got me in on the same day. Dentist and receptionists were lovely and I didnt have to wait long.
Anonymous
30th July 2019
30th July 2019
I would recommend this practice
Everyone is very nice and friendly which puts you at ease. I would recommend this practice to anyone. Thank you.
Mrs Gwyneth Wilson
30th July 2019
30th July 2019
I was made to feel at ease
I was made to feel at ease as I have very high anxiety when I visit the dentist.
Mr Shaun Bobrucki
30th July 2019
30th July 2019
Recent dental appointment
My appointment was for 2 o'clock to see Carmen but didn't get called in to see her until 2.45, this made me anxious. I then had to see Jon the hygienist, he makes me feel relaxed and comfortable and makes my visit to the practice so stress free.
Mrs Susan Hebblethwaite
28th July 2019
28th July 2019
Friendly, helpful and caring
Really friendly, helpful and caring.
Miss Michelle Gillam
25th July 2019
25th July 2019
A comfortable waiting room
So glad we found a dental practice like this. They have a very welcoming reception, a comfortable waiting room but not too long to wait, and seen by the same Surgeon and hygienist every time we go back which is rare these days! Thank You.
Mr David Greenway
25th July 2019
25th July 2019
Our 3 year old has no issues with visiting the dentist
The dentist and dental nurse that we saw were excellent. We came as a family with our 3 year old and he felt at ease and has no issues with visiting the dentist which is a relief! I would thoroughly recommend the practice as they have helped me recently with an emergency too, and all staff have always been professional, informed and kind.
Mrs Lexie Walton
25th July 2019
25th July 2019
Made an excellent job of my my teeth
Staff very pleasant and helpful. My dentist made an excellent job of my my teeth.
Ms Ellie Melbourne
25th July 2019
25th July 2019
A positive experience
All staff are friendly and make a visit to the dentist a positive experience.
Mrs Sarah North
25th July 2019
25th July 2019
Great service, as always
Really helpful and friendly, managing to get me in for my broken tooth and great service, as always, to get sorted. Thank you to all who work at Genesis.
Mrs Claire Donovan
25th July 2019
25th July 2019
Explained what was happening
Dentist was on time which is always good and he explained what was happening.
Mrs Denise Kimberley
25th July 2019
25th July 2019
No messing around, good info
Saw the hygienist. Top fella, cracked on, no messing, good info, did not go on and on about me smoking (like the rest do). I am not stopping smoking so please do not keep ball-aching me about it every time I go in.
Mr Adam West
25th July 2019
25th July 2019
Genesis South Normanton Dental Practice
Very friendly, the dentist and assistant always put my son ease, he loves the dentist!
Anonymous
24th July 2019
24th July 2019
Pleasant and professional experience
An extremely pleasant and professional experience, from first arriving to the completion of the treatment. The staff are welcoming and ensure you are put at ease in what could be a nervous visit to the dentist.
Mr Bruce Panks
24th July 2019
24th July 2019
Easy to get an appointment
Easy to get an appointment, friendly staff throughout. Dentist also helpful and professional.
Miss Tori Eloise Allen
24th July 2019
24th July 2019
Emergency appointment same day
Rang at 8 am for a cancellation, a problem with a tooth. Was in at 1 pm, problem tooth sorted. Excellent.
Mr Simon Wilson
24th July 2019
24th July 2019
Wonderful place
Wonderful place with pleasant staff.
Miss Ann Taylor
24th July 2019
24th July 2019
Excellent service
Excellent service and friendly staff.
Mr Anthony Sturgess
24th July 2019
24th July 2019
Very friendly and accommodating
Very friendly and accommodating staff.
Mr Andrew Hughes
24th July 2019
24th July 2019
Would recommend
Very busy surgery with friendly helpful staff. Good experience with dentists as I'm a new patient would recommend.
Mrs Deborah Phelan
24th July 2019
24th July 2019
Great friendly staff
Great friendly staff and always professional.
Mrs Karen Symons
22nd July 2019
22nd July 2019
Well looked after
Well looked after, suitable advice given.
Mrs Christine Gdula
22nd July 2019
22nd July 2019
Happy, helpful staff
Very polite and happy, helpful staff and clean surroundings.
Mr John Reynolds
22nd July 2019
22nd July 2019
Genesis South Normanton Dental Practice
Treatment clearly explained.
Mr Kevin Gee
22nd July 2019
22nd July 2019
Great deep clean and polish
I was late but was still seen, great deep clean and polish.
Mr Malcolm Bibbings
22nd July 2019
22nd July 2019
Good dentist
Good dentist. Sorted both fillings out without delay. Friendly staff.
Mr Matthew Hadfield
22nd July 2019
22nd July 2019
Professional and caring
Very professional and caring.
Ms Jayne Hutchinson
22nd July 2019
22nd July 2019
Really care about their clients
I am so pleased I moved to Genesis practice, they take time, have patience and really care about their clients putting them at ease throughout the treatment, which is a blessing to me as I am quite nervous were dentists are concerned.
Anonymous
22nd July 2019
22nd July 2019
Recent dental appointment
Arrived on time for my appointment however had to wait 20mins extra to see the dentist. Appointment only lasted 5min (entering the room, sitting on chair, check up, getting out chair, signing 2 forms, leaving room) then a £22.70 charge.
Mrs Charlotte Wagstaff
18th July 2019
18th July 2019
Genesis South Normanton Dental Practice replied on 18th July 2019:
Thank you for taking time to offer feedback on our practice. I can see from looking at the appointment diary that we had had an emergency patient in that afternoon, which unfortunately took longer than anticipated, which resulted in the dentist running behind schedule. As much as we try to keep to appointment times, occasionally things can arise which will make them run late. I can only apologise that you were not informed of the delay and hope you will accept my apology. With regards to the cost of the checkup, this is set by the NHS and not by the practice. If you would like to discuss this matter further, then please do not hesitate to contact the practice manager. Kind regards
Thank you for taking time to offer feedback on our practice. I can see from looking at the appointment diary that we had had an emergency patient in that afternoon, which unfortunately took longer than anticipated, which resulted in the dentist running behind schedule. As much as we try to keep to appointment times, occasionally things can arise which will make them run late. I can only apologise that you were not informed of the delay and hope you will accept my apology. With regards to the cost of the checkup, this is set by the NHS and not by the practice. If you would like to discuss this matter further, then please do not hesitate to contact the practice manager. Kind regards
Recent dental appointment
My appointment was at 8.15 but I had to wait 20 mins before I could see dentist and I only just got back home in time for my 9am client conference call.
Mrs Tracey Lane
18th July 2019
18th July 2019
Genesis South Normanton Dental Practice replied on 18th July 2019:
Thank you for taking time to offer feedback on our practice. On the day of your appointment, your dentist was unfortunately caught in a traffic jam on the M1. As she was driving, she was unable to ring the practice to inform us, therefore we were unable to tell you how long you may be waiting. I am so sorry that you were inconvenienced by this, but unfortunately these were circumstances beyond our control. Kind regards Practice Manager
Thank you for taking time to offer feedback on our practice. On the day of your appointment, your dentist was unfortunately caught in a traffic jam on the M1. As she was driving, she was unable to ring the practice to inform us, therefore we were unable to tell you how long you may be waiting. I am so sorry that you were inconvenienced by this, but unfortunately these were circumstances beyond our control. Kind regards Practice Manager
Always considerate
Jonathan always considerate to my nervousness.
Miss Julia Edwards
18th July 2019
18th July 2019
Good service and advice
Good service and advice, thank you.
Mr Christopher Swann
18th July 2019
18th July 2019
Would recommend highly
Reception very helpful, hygienist exceptional and would recommend highly.
Mrs Valerie Jones
18th July 2019
18th July 2019
Pleasant, helpful
Staff very pleasant and helpful.
Anonymous
18th July 2019
18th July 2019
Very friendly staff
Very friendly staff and do a great job.
Mr Mark Wooley
18th July 2019
18th July 2019
Professional service
Professional service from all the team at South Normanton Dental Practice. Many thanks.
Mrs Bernadette Harvey
18th July 2019
18th July 2019
Sympathetic and patient
The dentist and nurse were sympathetic and patient during and after the procedure.
Anonymous
18th July 2019
18th July 2019
Great service from all
I have always been very happy with my treatment at Genesis South Normanton. All staff I have encountered have been very pleasant and professional. I would recommend the fab Hygienist Anna Fear. Very efficient and put me at ease. Great service from all.
Mrs Karen Hempsall
17th July 2019
17th July 2019
Great people, helped me smile again
Great people, helped me smile again which is priceless to me.
Mr Benjamin Cutts
17th July 2019
17th July 2019
Very friendly and efficient
Very friendly and efficient reception desk staff with a very professional dentist and hygienist.
Mr Darron White
17th July 2019
17th July 2019
Excellent treatment
Staff always helpful and excellent treatment received.
Mrs Lynne Hill
17th July 2019
17th July 2019
Very satisfied with the treatment
I am very satisfied with the treatment and all the staff at Genesis Dental Practice..very very professional.
Mr Ian Nelson
17th July 2019
17th July 2019
Absolutely wonderful
The Dentist I saw was absolutely wonderful, put me at ease, and it was actually a pleasure to go to the Dentist!
Mrs Christine Foster
17th July 2019
17th July 2019
Staff are always friendly
Staff are always friendly and do a great job.
Mrs Rachel Bacon
16th July 2019
16th July 2019
Everybody very friendly and helpful
Everybody very friendly and helpful from walking in to walking out. Thank you.
Mr Robert Webb
16th July 2019
16th July 2019
Fantastic dentist
Staff are very friendly, helpful and welcoming they make you feel at ease. Beatriz is a fantastic dentist and I will always be grateful to her as she is one of a kind, if it wasn't for her and all of the staff I wouldn't come back. Thank you so much.
Miss Michaela Zupa
16th July 2019
16th July 2019
Genesis South Normanton Dental Practice
I was seen within 5 minutes of my appointment time and all staff very professional.
Mr Brian Hurley
16th July 2019
16th July 2019
Excellent with nervous patients
Lovely friendly and helpful excellent with nervous patients.
Mrs Laurie Dawe
16th July 2019
16th July 2019
Friendly and professional
Very professional and friendly, helpful staff.
Mr Paul Jarvis
16th July 2019
16th July 2019
In very safe hands
Efficient, fast and on time, felt in very safe hands.
Mr Ian Douglas Priest
16th July 2019
16th July 2019
Friendly, efficient, fair prices
Friendly, efficient and fair prices. Would recommend.
Mr Mark Goodwin
16th July 2019
16th July 2019
Dental appointment
On time, clean and courteous.
Mr Paul Harvey
16th July 2019
16th July 2019
Friendly and welcoming
Really friendly and welcoming.
Mrs Caroline Greenall
16th July 2019
16th July 2019
Lovely dentist
Very good, did not have to wait long, lovely dentist.
Anonymous
16th July 2019
16th July 2019
Very welcoming team
As a nervous patient I am made to feel at ease straight away. Very welcoming team as soon as I walk through the door.
Mrs Sarah Ingle
16th July 2019
16th July 2019
Efficient treatment
Very pleased with the efficient treatment I received.
Mrs Karen Pegg
16th July 2019
16th July 2019
Staff are helpful and friendly
Staff are helpful and friendly. The dentist answered all the questions I wanted answering.
Miss Catherine Smith
16th July 2019
16th July 2019
Dental appointment
On time ..nice and quick.
Ms Betty Orlyk
16th July 2019
16th July 2019
Very good service
Very good service, friendly, nice dentists.
Mrs Charlotte McPhail-Jones
16th July 2019
16th July 2019
Recommend this practice highly
Each time I have visited the practice, I have been met with friendly staff in reception and the dentist has gone out of their way to ensure I am comfortable during treatments. The follow ups are also very reassuring. As a nervous patient, I can recommend this practice highly.
Anonymous
16th July 2019
16th July 2019
Recent dental appointment
Always been happy the dentist is excellent, the reception staff Leon it down. Wasn't even asked my name and was told I had a previous bill to pay plus £38 for my visit. When I questioned this again I was told the same, I informed her my bill was paid last year and my bill was £22 today. I got a sorry but massive error perhaps she needed to ask my name before informing me of a large bill, this could of been someone elderly who would of paid it. Not a happy customer.
Mrs Maxine Ryl
11th July 2019
11th July 2019
Genesis South Normanton Dental Practice replied on 11th July 2019:
Thank you for taking the time to offer feedback on our practice. I will personally call you to apologise and hope that we can learn from this experience, to prevent this mistake from happening again. Kind regards Lindsey
Thank you for taking the time to offer feedback on our practice. I will personally call you to apologise and hope that we can learn from this experience, to prevent this mistake from happening again. Kind regards Lindsey
Friendly, on time
Friendly, on time service, thanks.
Mr John Rawson
11th July 2019
11th July 2019
A friendly service, helpful staff
A friendly service, helpful staff and helpful dentists all round a good atmosphere to be in.
Mr Kevin Bullock
11th July 2019
11th July 2019
Genesis South Normanton Dental Practice
Very friendly staff.
Mr John Dooley
11th July 2019
11th July 2019
Dental appointment
Everyone working at Genesis are friendly and put you at your ease.
Anonymous
11th July 2019
11th July 2019
Kind, caring and compassionate
I saw Nikita Rai. As usual she was kind, caring and compassionate, always asking if I was ok during my lengthy procedure which I found to be unique experience.
Mr Anthony Wright
11th July 2019
11th July 2019
The dentist was kind and efficient
I was seen at my appointment time, no waiting, the dentist kind and efficient, what more could I ask for.
Mrs Janet Marriot
11th July 2019
11th July 2019
Explained everything in great detail
The extraction was dealt with in a most efficient manner. Maria explained everything in great detail which helped to calm the nerves.
Anonymous
11th July 2019
11th July 2019
Would recommend them to anybody
Pleasant staff, didn't have to wait long at all for a free treatment. Would recommend them to anybody else wanting a NHS dentist. Charlotte was very friendly and professional.
Mr Christopher Glasby
11th July 2019
11th July 2019
Always greeted with a smile
The staff on reception are always pleasant and helpful. I am always greeted with a smile by the clinical staff. But what really makes my experience exceptional is Jonathan. He is always interested in me as a person and he listens to my trials I try without judgement.
Mrs Daryll Smith
11th July 2019
11th July 2019
Genesis South Normanton Dental Practice
Very efficient and good practice.
Mr David Langham
11th July 2019
11th July 2019
Friendly, helpful and informative
The receptionists are so friendly, helpful and informative. Carmen, my dentist, has a calming, friendly, reassuring manner. I'm also pleased that they now have a disabled parking bay which makes it easier for my 93 year old mum whom I always take to the dentist.
Mrs Jane Piechota
11th July 2019
11th July 2019
Great with my kids
Friendly, courteous and thorough. Great with my kids. Thank you.
Mrs Michelle Outram
11th July 2019
11th July 2019
Efficient and polite
The practice is very clean and the staff are efficient and polite.
Mrs Tracy Surgey
11th July 2019
11th July 2019
Would recommend the practice
The receptionist was very friendly, helpful and aware of the importance of urgent appointment.
The dental nurse was pleasant and reassuring and the dentist was very good with her consultation. Very gentle and reassuring.
Would recommend the practice.
Mrs June Houlding
11th July 2019
11th July 2019
Fantastic customer service
I'm an NHS patient but always treated as a private client with great respect and fantastic customer service.
Mrs Frankie France
11th July 2019
11th July 2019
Very thorough and informative
Nice dentist, very thorough and very informative.
Miss Fern Jackson
9th July 2019
9th July 2019
Genesis South Normanton Dental Practice
Very friendly and helpful staff.
Mrs Mary Hale
9th July 2019
9th July 2019
The dentist saw me straight away
I had a problem with my teeth and the dentist saw me straight away, glad to say much better now.
I know if this flares up again I can get treatment quickly.
Staff are very friendly and always put me at ease as I am a very nervous patient.
Ms Wendy White
9th July 2019
9th July 2019
A very relaxed dentist
A very relaxed dentist and lovely staff.
Mrs Gillian Gleaden
9th July 2019
9th July 2019
Will always go the extra mile
As always, I cannot praise the Genesis team highly enough. The reception team are not only very professional and friendly but will always go the extra mile to be of assistance and being a retired NHS receptionist I know how difficult that can be! The same goes for all the clinicians I see who not only do an outstanding job as far as looking after your teeth is concerned but take time to put you at ease. I would, and do, recommend the practice to anyone -the NHS at it's very best, thank you.
Mrs Mandy Swain
9th July 2019
9th July 2019
Excellent cleaning of my teeth
Excellent cleaning of my teeth as at the time I just got over vertigo.
Mrs Geraldine Large
9th July 2019
9th July 2019
Quick, easy and professional
The process was quick, easy and professional.
Mr Dylan Kitts
9th July 2019
9th July 2019
Highly recommend Genesis
Excellent service, I went to my first appointment and found I needed an old filling replacing and I was contacted within less than a week to have it done. Great prices too. Highly recommend Genesis Dental Practice.
Miss Melissa Matthews
9th July 2019
9th July 2019
Genesis South Normanton Dental Practice
Excellent service and care.
Mr Stephen Walters
9th July 2019
9th July 2019
Always good with my son
Nice friendly staff and always good with my son when he comes.
Anonymous
9th July 2019
9th July 2019
Really friendly and professional
Really friendly receptionist on arrival, nice comfy waiting room with ample seating! Didn't have to wait too long for my appointment and dentist and assistant really friendly and professional!
Mrs Samantha Mua
9th July 2019
9th July 2019
Seen on time
Seen on time and dealt with politely and efficiently.
Mr Michael Hallsworth
9th July 2019
9th July 2019
Easy booking in process
Really good service. Handy reminders about when your appointments are booked in. Easy booking in process. Good friendly staff.
Anonymous
9th July 2019
9th July 2019
Really kind and caring
Really kind and caring staff! Looked after me really well after a horrible wisdom tooth extraction! Clean, modern premises!
Miss Hannah Manewell
9th July 2019
9th July 2019
Would thoroughly recommend
Excellent, professional service, would thoroughly recommend.
Anonymous
6th July 2019
6th July 2019
10 out of 10
Been using Genesis Dental Practice for years now and have always been happy with the level of dental care provided. 10 out of 10.
Mr Steane Bayliss
6th July 2019
6th July 2019
Excellent, friendly staff
Excellent, friendly staff, quick to get an appointment.
Mrs Leoni Reid
6th July 2019
6th July 2019
Friendly and reassuring
Friendly and reassuring, all staff are very helpful.
Mrs Rachel Bacon
6th July 2019
6th July 2019
Genesis South Normanton Dental Practice
I am always happy with the treatment etc when I have to attend the dentist.
Mrs Rosalyn Watson
6th July 2019
6th July 2019
Painless throughout
Tooth extracted my experience was painless throughout.
Mrs Sandra Taylor
5th July 2019
5th July 2019
Highly recommended
Lovely people, they look after my cheeky smile very well, highly recommended.
Mr Stuart Law
4th July 2019
4th July 2019
Friendly and knowledgeable
Friendly and knowledgeable about my condition. Also, really like the new uniforms.
Mr Michael Allen
4th July 2019
4th July 2019
So professional and caring
I had a lot of work done including a denture, at all times Nakita spoke and made me feel relaxed, she was so professional and caring, thank you.
Mrs Irene Ayres
4th July 2019
4th July 2019
Friendly and supportive
Friendly and supportive staff and full of detail when describing my daughters teeth.
Mr Richard Palmer
4th July 2019
4th July 2019
Friendly, caring
Friendly, caring and kept me updated with what was going on.
Mr Richard Hall
4th July 2019
4th July 2019
Fantastic at what they do
The dentist and the nurses are fantastic at what they do. Hats off to them.
Mr Darrel Ball
4th July 2019
4th July 2019
Did a great job, extremely pleased
Very helpful staff and did a great job, extremely pleased.
Mr Christopher Dawson
4th July 2019
4th July 2019
Dental appointment
Through no fault of my own, I did everything the dentist wanted me to do, but she some how though I had not followed her instructions to the letter and I was made to feel very ill at ease with her. Please remember I'm the client, you make money from me, it's not the other way round.
Mr Dean Goulder
3rd July 2019
3rd July 2019
Genesis South Normanton Dental Practice replied on 3rd July 2019:
Dear Sir Thank you for taking time to offer feedback on our practice. On checking your records, I can see that you were referred to an alternate provider for your treatment, but you made an appointment to have this completed with said provider, which changed the referral instructions for your treatment. Fortunately treatment was provided for you from said provider, but if you felt "Ill at ease", then I am more than happy to transfer you to another dentist to take on your future dental care. Regards Practice Manager
Dear Sir Thank you for taking time to offer feedback on our practice. On checking your records, I can see that you were referred to an alternate provider for your treatment, but you made an appointment to have this completed with said provider, which changed the referral instructions for your treatment. Fortunately treatment was provided for you from said provider, but if you felt "Ill at ease", then I am more than happy to transfer you to another dentist to take on your future dental care. Regards Practice Manager
Recent dental appointment
Happy with treatment but not happy to wait to have second half of treatment as you have no appointments.
Mrs Jacqueline Jones
3rd July 2019
3rd July 2019
Genesis South Normanton Dental Practice replied on 3rd July 2019:
Thank you for taking the time to offer feedback on our practice, as we hope to learn and improve from this. Unfortunately at present we are an extremely busy NHS practice, with a waiting list of around 2 months. We are taking action to try and reduce the waiting time, so hopefully this will be resolved shortly. Kind regards Practice Manager
Thank you for taking the time to offer feedback on our practice, as we hope to learn and improve from this. Unfortunately at present we are an extremely busy NHS practice, with a waiting list of around 2 months. We are taking action to try and reduce the waiting time, so hopefully this will be resolved shortly. Kind regards Practice Manager
Friendly reassuring staff
Friendly reassuring staff who take the time to build up a relationship with you so you are aware of every step of your treatment.
Mrs Fiona Hampson
3rd July 2019
3rd July 2019
Always helpful and polite
The staff at Genesis are always helpful and polite.
Anonymous
3rd July 2019
3rd July 2019
Friendly and helpful practice
Friendly and helpful practice. Jonathan the hygienist is lovely. The only minus for me is the parking.
Mrs Melanie Pether
3rd July 2019
3rd July 2019
A pleasant efficient experience
My recent check up was a pleasant efficient experience. The staff were friendly and the dental advice was great too.
Mr Nathan Holliday
3rd July 2019
3rd July 2019
Very helpful advice
Received a thorough examination. Very helpful advice on how to look after your teeth whilst wearing a brace.
Miss Joanne Atkin
3rd July 2019
3rd July 2019
Fantastic visit
Fantastic visit, everything was explained in good detail and you didnt feel rushed.
Anonymous
2nd July 2019
2nd July 2019
Extremely kind and helpful
Very pleasant reception staff and the dentist was extremely kind and helpful.
Mrs Margaret Euerby
2nd July 2019
2nd July 2019
Fantastic experience
My experience with the staff was great, everyone was polite, happy to help and all delivered with a smile. My dentist was very knowledgeable and very supportive of all my questions. I would recommend
Genesis Dental Practice to all.
Mr Christopher Neijs
2nd July 2019
2nd July 2019
Did not have to wait, pleased with the dentist
Did not have to wait, pleased with the dentist, would be happy to recommend to friends.
Mrs Susan Blakeley
2nd July 2019
2nd July 2019
Thoroughly recommend this dental practice
I am not good with dentists as are many people but can thoroughly recommend this dental practice.
Mrs Glenis Oliver
2nd July 2019
2nd July 2019
Dental appointment
Lovely, patient staff.
Mrs Nicola Dexter
1st July 2019
1st July 2019
Dentist explained everything well
Excellent Dentist explained everything.
Mr Andrew Bailey
29th June 2019
29th June 2019
Explained everything clearly
Friendly and explained everything clearly.
Anonymous
29th June 2019
29th June 2019
Genesis South Normanton Dental Practice
I find that the staff here always put me at my ease as I am not a big fan of going to the dentist but they help make get through it.
Mr Nigel Taylor
29th June 2019
29th June 2019
Definitely recommend this practice
The people at this practice who I seen were really nice and friendly, the dentist and her assistant were very nice, they made me feel at ease when I was nervous. I would definitely recommend using this practice.
Anonymous
29th June 2019
29th June 2019
Cannot fault this dentist
Cannot fault this dentist one bit. Needed an emergency appointment and they got me in straight away. Nakita and her assistant who dealt with me was very polite, understanding and knowledgeable. The other staff are very welcoming too.
Miss Gemma Brown
29th June 2019
29th June 2019
Dental appointment
Very pleasant people.
Miss Helen Cutts
29th June 2019
29th June 2019
Staff polite and friendly
Appointment on time. All staff I encountered where polite and friendly
Thanks
Mrs Anita Clarke
27th June 2019
27th June 2019
Lovely dentist
The last time I visited l had a lovely dentist and his advice has been very helpful with my care so I do hope l get him again.
Mr Nigel Davies
27th June 2019
27th June 2019
Efficient, professional
Efficient, professional and friendly service.
Mrs Sandra Burgess
27th June 2019
27th June 2019
The staff are always pleasant
The staff are always pleasant and happy to help.
Mrs Susan Margaret Morris
27th June 2019
27th June 2019
My first visit
My first visit, I was very pleased with the service, lovely staff.
Anonymous
26th June 2019
26th June 2019
Excellent service
Excellent service, could not ask for better!!
Mrs Yvonne Palmer
26th June 2019
26th June 2019
Recent dental appointment
Everyone from reception staff through to the dental surgeon was very friendly and helpful. Any treatment was explained and agreed before anything was done. Thank you all very much, it was a mouth opening experience.
Mr Trevor Foster
26th June 2019
26th June 2019
A pleasant experience
The staff at Genesis are excellent, starting with the receptionists who are so helpful. My dentist, Suhael is very professional, it would be hard to replace him.
Jonathan, my hygienist, is amazing at helping me with my gum problem.
Visiting this practice is a pleasant experience.
Lynda T
26th June 2019
26th June 2019
Calm and informative
Receptionists were polite. I didn't have to wait and both dentists were calm and informative.
Mr Peter Roughton
26th June 2019
26th June 2019
Very good customer service
Very good customer service, always polite.
Anonymous
26th June 2019
26th June 2019
Everything went very well
Everything went very well, no delay, good treatment.
Mrs Kathleen Brown
26th June 2019
26th June 2019
Fast and friendly
Fast friendly and professional. Only downside didn't get a lollipop or a sticker
Mr Richard Sutcliffe
25th June 2019
25th June 2019
Went straight in for my appointment
I went straight in for my appointment before time and the dental nurse was very informative about my treatment which I thought was great.
Mrs Vicki Shaw
25th June 2019
25th June 2019
Very efficient
Very efficient and friendly.
Mrs Jayne Whetton
25th June 2019
25th June 2019
Informative and gentle
Hygienist was informative and gentle.
Mr Paul Roach
25th June 2019
25th June 2019
Great customer service
Really helpful throughout. Great customer service.
Mr Joshua Holmes
25th June 2019
25th June 2019
Excellent treatment
Service was good, my treatment excellent.
Mr Stephen Buckby
25th June 2019
25th June 2019
Treated very gently
I was very pleased with the service, I was dealt with quickly and treated very gently. Overall I'm very pleased with the service as I don't like going to the dentist.
Mr Richard Jordan
25th June 2019
25th June 2019
Genesis South Normanton Dental Practice
Good dentist are hard to find, all their staff are hand picked!
Mr Allan Cunningham
25th June 2019
25th June 2019
Very friendly service
As pleasant an experience as a visit to the dentist can be. Very friendly service.
Mr Alan Donegani
23rd June 2019
23rd June 2019
Very kind and supportive
Very kind and give me lots of support when having my Wisdom teeth out.
Miss Carla Haynes
23rd June 2019
23rd June 2019
Pain free and professional
I had a tricky broken tooth extracted which had to be cut into two pieces and removed into halfs. Mrs Beatriz Sanchez did the procedure in a very pain free and professional manner 10/10.
Mr Lee Jackson
23rd June 2019
23rd June 2019
Genesis South Normanton Dental Practice
I was surprised how well he had done, it was along while since I'd had an experience like that.
Ms Suzanne Chappell
23rd June 2019
23rd June 2019
Really good aftercare
Really good aftercare, I'm actually impressed. Takes some doing that does. Grumpy Grandad.
Mr Paul Booth
23rd June 2019
23rd June 2019
Welcoming, friendly
Welcoming, friendly reception.
Mr Stephen Boyd
21st June 2019
21st June 2019
Dental appointment
Professional and friendly staff, appointment's have been on time and the prices are good.
Miss Casandra Mason
21st June 2019
21st June 2019
Kind and patient
Excellent service, kind and patient.
Miss Kay Whitton
21st June 2019
21st June 2019
A relaxed visit to surgery
It was a relaxed visit to surgery, quick and professional
Miss Janice James
21st June 2019
21st June 2019
Emergency appointment
Fitted me in with an emergency appointment. Very friendly and professional.
Mr Anthony Lewis
20th June 2019
20th June 2019
Fantastic, friendly staff
Fantastic, friendly staff. The receptionists are especially helpful and polite.
Mr Tony Marshall
20th June 2019
20th June 2019
Very efficient and capable
The practice is clean and tidy and the staff very efficient and capable.
Mr Michael Gwillim
20th June 2019
20th June 2019
Lovely friendly staff
Lovely friendly staff and always care for your needs.
Mr David Moss
20th June 2019
20th June 2019
Genesis South Normanton Dental Practice
I don't suppose many people look forward to a trip to the dentists...but a visit to Genesis South Normanton is about as good as it gets. Polite, friendly reception staff, bright modern environment and professional dentists and hygienists.
Mr Lloyd Saich
20th June 2019
20th June 2019
Friendly staff, I always feel relaxed
Friendly staff, I always feel relaxed and happy with any treatment I have.
Mrs Julie Grainger
20th June 2019
20th June 2019
Excellent staff, treatment was good
Excellent staff, treatment was good, always asked if you was ok etc.
Mr Matthew Back
20th June 2019
20th June 2019
Helpful, efficient
Friendly, helpful staff and efficient service.
Mr David Ross
20th June 2019
20th June 2019
Really reassuring and cares
I'm terrified of dentists and really do not like going. As I have really sensitive teeth. But dentist I visit is really reassuring and cares.
Mrs Zynell Mason
20th June 2019
20th June 2019
Polite and very helpful
Genesis have always been good as far as I am concerned. I have never had any problems, all the staff are polite and very helpful.
Mrs Lynn Harvey
20th June 2019
20th June 2019
Dental appointment
Staff are very welcoming and helpful.
Mrs Kimberley Walker
20th June 2019
20th June 2019
Organised, good advice
Organised, good advice, not too pushy.
Anonymous
20th June 2019
20th June 2019
Fantastic service
Fantastic service.
I've just joined this practice due to moving area, they were recommended to me by my hospital dental consultant when I needed my wisdom teeth removing.
I needed four fillings due to receded gums during pregnancy.
I had a wonderful experience with Maria. She's got the knack administering the anaesthetic! I didn't feel a thing! Never had that before....that's usually the worst part, the anaesthetic , blew me away. Well done Maria!
Thank you for taking such good care of me!
Anonymous
18th June 2019
18th June 2019
Prompt and reliable service
The reasons I like Genesis are because it is a very clean, prompt and reliable service. The staff are very welcoming and pleasant.
Mrs Ann Lawler
18th June 2019
18th June 2019
Sympathetic to the individuals needs
The dentists are sympathetic to the individuals needs.
Mrs Christine Bradshaw
18th June 2019
18th June 2019
Nice relaxed visit
Nice relaxed visit again.
Mr Gary Naylor
18th June 2019
18th June 2019
Professional polite staff
Professional polite staff. Do their best to accommodate you.
Mr Ian Beastall
18th June 2019
18th June 2019
Genesis South Normanton Dental Practice
My 85 yr old mother also uses you and you always are very nice with her, patient and answer all her questions. She likes her visits.
Mr Gordon Truswell
18th June 2019
18th June 2019
Brilliant staff
Brilliant staff, very friendly.
Mrs Susan Graves
18th June 2019
18th June 2019
Dental appointment
The service was very good the staff were excellent but I found the dentist a little rough.
Mr Brian Lewis
17th June 2019
17th June 2019
Very polite and friendly
Very polite and friendly staff who are always helpful, from the receptionist to the dentist.
Mr Ian Atkinson
14th June 2019
14th June 2019
Brilliant, very patient
I had a tooth extraction yesterday, Beatrice was brilliant, very patient, ended up having four needles to get it to go numb.
Mrs Janet Cotterill
14th June 2019
14th June 2019
Effective, polite
Effective, polite and good service, thank you.
Mr Gary Short
14th June 2019
14th June 2019
An enjoyable experience
The service is excellent, being polite, friendly, caring, efficient and professional. Whilst some may dread going to the dentist I think going to the dentist at Genesis South Normanton is actually an enjoyable experience!
Anonymous
14th June 2019
14th June 2019
Dental appointment
Friendly and professional.
Mrs Lisa Galvan-Reyes
14th June 2019
14th June 2019
Dental appointment
Pay for my Treatment which I've already payed for NI, yet I can't get a seat in Waiting Room due to those that don't pay for treatment bringing their Family for a day-out ! Please Publish!
Mr Spencer Bond
13th June 2019
13th June 2019
Excellent
Excellent, no complaints at all, the staff are all lovely.
Mrs Gillian Greenway
13th June 2019
13th June 2019
My dentist is lovely
My dentist Maria is lovely, very friendly and makes you feel at ease! All the staff look smart.
Anonymous
13th June 2019
13th June 2019
Recent dental appointment
Friendly, professional, helpful.
Mrs Karen Cousins
13th June 2019
13th June 2019
Staff really friendly
Staff really friendly. Nice and clean professional practice.
Miss Sarah Kitts
13th June 2019
13th June 2019
I am treated sympathetically
I have a fear of dentistry but I am treated sympathetically which enables to cope with something I find difficult. The treatment is effective, advice is given as appropriate and I feel confident in the process as a whole.
Mrs Doreen Brown
13th June 2019
13th June 2019
Dentist very good
Dentist very good and friendly. All other staff the same.
Ms Glennis Smith
13th June 2019
13th June 2019
Not kept waiting
Efficient and friendly staff. Not kept waiting.
Mrs Lisa Birks
13th June 2019
13th June 2019
An excellent service
An excellent service, the dental nurse gave me a tip on how to relax whilst having work done. Wriggle your toes. It really worked fantastic.
Miss Moira Coles
13th June 2019
13th June 2019
Dental appointment
All staff are very professional and friendly for such a small place.
Anonymous
13th June 2019
13th June 2019
Thorough examination
Friendly Receptionists. Myself and my children all had a thorough examination with the dentist. The dentist was very nice. She gave advice and made my son feel at ease.
Mrs Lisa Williams
12th June 2019
12th June 2019
Care and service is top notch
Care and service is top notch, people are courteous polite and helpful.
Mr Michael Lane
12th June 2019
12th June 2019
Sympathetic and helpful experience
As a nervous patient I could not have received a more sympathetic and helpful experience from the staff. It really makes a huge difference and makes me more confident and happy about future appointments.
Mrs Nicola Vernon
12th June 2019
12th June 2019
Dental appointment
Very efficient service.
Mrs Mandy Harper
12th June 2019
12th June 2019
Very informative and reassuring
Dental treatment yesterday with female hygienist, sorry I can't remember her name, but did introduce herself must add, but very informative and reassuring. I become very anxious regarding upcoming dental treatments but she put me at ease every step of the way which was great. A true valued member of your team!
Mrs Sarah Lounds
11th June 2019
11th June 2019
My dentist is amazing
Love the service at Genesis, all staff are very friendly and helpful. My dentist is amazing. I used to have a fear of dentists but not anymore.
Mrs Tracey Martin
11th June 2019
11th June 2019
Genesis South Normanton Dental Practice
I am so pleased with the improvement in my teeth since moving to Genesis.Carmen is honestly the only dentist that I am not afraid to go to, after a few bad experiences with other dentists.
Mrs Susan Hibbitt
11th June 2019
11th June 2019
Warm welcome
Warm welcome and proficient dentist.
Miss Jennifer Campbell
11th June 2019
11th June 2019
Impressed with the treatment
As a person that doesn't like going to the dentist the hygienist Anna and the nurse made me feel comfortable so was impressed with the treatment.
Ms Glenda Wright
11th June 2019
11th June 2019
Very friendly and helpful staff
Very friendly and helpful staff. Went in for check up, found hole in tooth, said they could get me in 20 mins later, brilliant.
Mr Tony Diver
11th June 2019
11th June 2019
Very caring and professional
Very happy with the service. Put me at ease and were very caring and professional. Thank you.
Mrs Jane Molsher-Berry
11th June 2019
11th June 2019
Efficient and friendly
Always efficient and friendly.
Mr Ian Douglas Priest
11th June 2019
11th June 2019
Always feel in good hands
Excellent service and extremely friendly from start to finish. Always feel in good hands.
Mr Jonathan Ellks
11th June 2019
11th June 2019
Friendly, efficient staff
A clean, tidy, well presented practice with friendly, efficient staff.
Mr Roy Miles
10th June 2019
10th June 2019
Very welcoming and professional
Seen on time and all staff very welcoming and professional.
Miss Judith Chadwick
10th June 2019
10th June 2019
Fantastic and patient
Very attentive, had to take my toddler to my appointment both Carmen and her assistant were lovely. Fantastic and patient as he became distressed wondering what was happening. Both were absolutely lovely and also gave him a sticker!
Miss Jade Pippa Revill-Ross
10th June 2019
10th June 2019
Very welcoming
Very welcoming and made to feel at ease as I'm very nervous.
Mrs Debbie Humphrey
10th June 2019
10th June 2019
Friendly, professional practice
Friendly, professional practice, clean and tidy, well done.
Mr Mathew Humphrey
10th June 2019
10th June 2019
Brilliant service and communication
Maria is brilliant!
Brilliant service and communication from Genesis!
Ms Dawn Thomas
10th June 2019
10th June 2019
Genesis South Normanton Dental Practice
I used to dread going to the dentist but now I've found South Normanton, I don't.
Mrs Caroline Boxall
8th June 2019
8th June 2019
Friendly and professional
Friendly and professional making me feel at ease.
Mr Roy Smith
8th June 2019
8th June 2019
Plenty of information given
Friendly and helpful staff, plenty of information given about any treatment that's needed.
Ms Wendy White
8th June 2019
8th June 2019
Dental appointment
John has gentle hands and puts you at ease.
Mr Ryan Toporowski
7th June 2019
7th June 2019
Explain procedures well
All staff are very friendly and explain procedures well and I felt put at ease.
Mrs Jayne Mallatratt
7th June 2019
7th June 2019
Very professional customer service
Very professional customer service as always, happy customer.
Mr Michael Rawnsley
7th June 2019
7th June 2019
Very clean and airy surgeries
Friendly staff. Very clean and airy surgeries. Dentists very thorough and put patients at ease.
Mrs Brenda Green
7th June 2019
7th June 2019
I am always pleased
I am always pleased with the advice and excellent service I receive from Genesis dentists.
Mrs Ann Bowler
7th June 2019
7th June 2019
Efficient and friendly
The dentist and staff are efficient and friendly.
Anonymous
7th June 2019
7th June 2019
Looked after well
I have always been looked after well.
Mr Cyril Martin
7th June 2019
7th June 2019
They certainly make you feel at ease
This was my second visit to this surgery and so far they deserve a high award for customer care and professionalism as they certainly make you feel at ease on entering the building and in the dentists chair.
Mr Douglas Gray
7th June 2019
7th June 2019
The dentist was great
Efficient friendly service and the dentist was great. Considerate, professional and very careful!
Ms Diane Marshall
7th June 2019
7th June 2019
Informative, kind and caring
We have recently moved into the area. And it is the best dentist I have ever been to.
The dentist was informative, kind and caring.
She put me at ease throughout my root canal treatment and I am really pleased with the results.
So, for that, I want to say thank you, To you and your team!
Miss Ria Bramhall
7th June 2019
7th June 2019
Cannot fault the practice
Cannot fault the practice, nice, clean and very friendly staff.
Mr Neil Bailey
7th June 2019
7th June 2019
Cannot fault them
Cannot fault them, got me straight in, did not have to wait long over my appointment and sorted my tooth, excellent service, thank you.
Mrs Jacqueline Watson
7th June 2019
7th June 2019
Very impressed with the practice
I am very impressed with the practice and appreciate the reminders. Staff very friendly, and very happy with my treatment. Thank you.
Mrs Elizabeth Parkes
7th June 2019
7th June 2019
Highly recommended
Very tidy reception with friendly staff behind the counter. Professional and friendly dentist and hygienist. Highly recommended.
Mr John Clarke
6th June 2019
6th June 2019
On time, reassuring
Appointment on time. Dentist very friendly and reassuring.
Anonymous
6th June 2019
6th June 2019
Understanding and gentle
My dentist was understanding of my chronic illness and very gentle. He explained everything he was doing and a better way of cleaning my teeth.
Ms Lizanne Dilley
6th June 2019
6th June 2019
I was well looked after
I was well looked after and my appointment ran on time.
Miss Donna Syson
6th June 2019
6th June 2019
Genesis South Normanton Dental Practice
The staff are friendly and welcoming and make it easy to go.
Mr Scott Moutford
6th June 2019
6th June 2019
Efficient and helpful
I arrived early and was seen ahead of the appointment time. The appointment was efficient and helpful with helpful advice given.
Mr Paul Naylor
5th June 2019
5th June 2019
Absolutely fantastic
Since using Genesis SN Dental practice. the staff have always been very professional and my Dentist has been absolutely fantastic. she makes me feel at ease. I must say that in all the years previous i hated going to the Dentist but I actually enjoy going to this one. I recommend it 100 per cent.
Mr Edward Martin
5th June 2019
5th June 2019
I feel looked after
Very happy with Carmen - she's considerate and kind, and I feel looked after. All staff very polite.
Mrs Penny Goodchild
5th June 2019
5th June 2019
Dental appointment
Friendly and professional staff.
Miss Teresa Walters
5th June 2019
5th June 2019
Got me in at short notice
Got me in at short notice and sorted out the horrible pain.
Mr Michael Williams
5th June 2019
5th June 2019
Great, honest service
Appeared to be a very busy day with staff sickness. Staff seemed to be pulling together to get patients seen asap and still with a smile on their face. Always professional. Great, honest service.
Mrs Kerry Benger
5th June 2019
5th June 2019
Genesis South Normanton Dental Practice
Being terrified of needles they were very good at making me feel at ease and were talking to me all the way through my treatment.
Mrs Beverley Knight
5th June 2019
5th June 2019
Very good friendly service
Very good friendly service from all members of staff.
Mr Jack Kerry
5th June 2019
5th June 2019
Great service
Great service from both Reception and Dentist. Went in to make an appointment and within an hour a cancellation appointment had come in so sorted same day. Perfect. Thank you.
Mrs Sharon Browett
4th June 2019
4th June 2019
Very good and friendly on reception
I am nervous about going to the dentist, but they always put me at ease, also they are very good and friendly on reception.
Mrs Hilda Bramley
4th June 2019
4th June 2019
New Bridge and crown - The work was phenomenal
I was the most frightened patient on the planet till I went to Genesis. The work was phenomenal. The surgery completely put you at your ease from the receptionist to the dentist. Discussed with dentist my plan of action the price was not over the top and my confidence had soared, thank you.
Ann Kingston
4th June 2019
4th June 2019
My appointment was on time
My appointment was on time which surprised me, the staff where friendly and the waiting room was clean and well maintained.
Anonymous
4th June 2019
4th June 2019
Dental appointment
The girl at the counter was too busy talking to take payment, and did not realise that my card was declined. She phoned me while I was at home and was put out that I wasn't with my purse.
Was promised that the dentist would be able to carry out treatment over the phone for a broken tooth. Turned out that it was only an emergency appointment and the dentist would not be able to carry out treatment. Could not fit me in until the end of July/August. Completely disappointed that I was lied to on the phone.
Time to look for a new practice
Miss Jodie Whitemore
3rd June 2019
3rd June 2019
Genesis South Normanton Dental Practice replied on 3rd June 2019:
Thank you for taking time to offer feedback on our practice. I will telephone you to discuss your areas of concern. Kind regards Practice Manager
Thank you for taking time to offer feedback on our practice. I will telephone you to discuss your areas of concern. Kind regards Practice Manager
A pain free extraction
After ringing up at 8 for an emergency appointment to remove my wisdom tooth I was booked in at half 10. Carmen was fantastic. After a few injections it was a pain free extraction, I even got a sticker!! I had to ask though as I'm 43!! Brilliant dentist. Thank you so much.
Mrs Ingrid Campbell
31st May 2019
31st May 2019
Quick service, very friendly
Quick service, very friendly staff, clean and pleasant surroundings.
Mrs Amanda Best
31st May 2019
31st May 2019
Great facilities
Friendly helpful staff and great facilities.
Miss Emily Hill
31st May 2019
31st May 2019
Always very helpful
Always very helpful, staff are polite, I am happy there.
Mr David Bamber
31st May 2019
31st May 2019
Would definitely recommend
Staff very friendly and helpful, surgery clean, would definitely recommend.
Anonymous
31st May 2019
31st May 2019
Good atmosphere
Good atmosphere, clean, all staff helpful and relaxed.
Mr Melvyn Graham
31st May 2019
31st May 2019
Dental appointment
Fast efficient service.
Mrs Gillian Mosley
30th May 2019
30th May 2019
Puts you at ease and is thorough
Ms Garcia is lovely, puts you at ease and is thorough.
Mrs Tara Box
30th May 2019
30th May 2019
A friendly relaxing atmosphere
Very thorough and professional with a friendly relaxing atmosphere.
Mrs Amanda Rowbotham
30th May 2019
30th May 2019
The procedure was pain free
Although my appointment was 20 minutes late the dentist apologised and the procedure was pain free.
Anonymous
30th May 2019
30th May 2019
Filling replaced without drama
Receptionist was able to get me in to see a dentist straight away. I know I was lucky, there had just been a cancellation! Filling replaced without drama and only a tiny bit of drilling and everything was back to normal before 9am. Excellent.
Mrs Alison Axelson
30th May 2019
30th May 2019
Amazing with my children
The dentist we saw was amazing with my children and always gives me lots of advice.
Miss Rebecca Kemp
30th May 2019
30th May 2019
Keeps you calm
Maria Fernandez is so nice, keeps you calm as I'm a nervous patient.
Mrs Samantha Coope
29th May 2019
29th May 2019
They made me feel relaxed
When I first came to Genesis Dental practice I was a bag of nerves, they made me feel relaxed and not too worried about coming anymore,
Mrs Alexandra Zainali-Tari
29th May 2019
29th May 2019
Lovely staff, very accommodating
Lovely staff, very accommodating. Great service I'm very happy to be registered at this practice.
Miss Faye Deabill
29th May 2019
29th May 2019
Excellent service, like always
Excellent service, like always. Recommending this place.
Mr Artur Michalik
29th May 2019
29th May 2019
Lovely service
Lovely service, given from all staff.
Mrs Ripley Toporowski
28th May 2019
28th May 2019
Lovely environment
Everyone is always friendly, lovely environment especially for children.
Mrs Dawn Welch
28th May 2019
28th May 2019
Dental work is always exemplary
Always friendly. Always welcoming and perhaps more importantly, dental work is always exemplary.
Mr Darren Kerry
24th May 2019
24th May 2019
Reassuring, welcoming
Very reassuring staff and welcoming.
Miss Michelle Harrold
24th May 2019
24th May 2019
Highly recommend Genesis
I find staff very helpful very professional in all aspects treatment, would highly recommend Genesis Dental Practice.
Mr Kenneth Dawes
24th May 2019
24th May 2019
Friendly, caring and professional
The staff is friendly, caring and professional.
Mr Francis Galvan-Reyes
24th May 2019
24th May 2019
Excellent service, patient centred
Excellent service, patient centred, Beatrice very caring and skilled dentist, explains everything, would recommend.
Mrs Helen Marie Scouse
24th May 2019
24th May 2019
Dental appointment
Staff are all friendly and helpful. Not many people like going to the dentist but this practice makes it as pleasant as possible.
Mr David Proctor
24th May 2019
24th May 2019
Pleased with treatment
Pleased with treatment offered.
Mrs Kathleen Brown
24th May 2019
24th May 2019
Very good at their jobs
I found the dentist and his assistance very pleasant and very good at their jobs.
Mrs Susan Fisher
24th May 2019
24th May 2019
A first class experience
Extremely helpful, polite, and most importantly my appointment was on time. Treatment was first class all throughout- a first class experience.
Mrs Shena Hanwell
23rd May 2019
23rd May 2019
A really good service
They give a really good service, friendly, explain everything to you about what you need doing to your teeth.
Miss Madeleine Geoghegan
23rd May 2019
23rd May 2019
Genesis South Normanton Dental Practice
Professional, friendly service.
Ms Florence Christine Wood
23rd May 2019
23rd May 2019
Dental appointment
I am very pleased with my experience I had, would recommend someone who would like to come.
Miss Debbie Stanley
23rd May 2019
23rd May 2019
Friendly and very knowledgeable
Staff are friendly and very knowledgeable.
Mr Kevin Albrighton
23rd May 2019
23rd May 2019
Very professional staff
Very professional staff and I am a very scared customer and Beatrice always helps me.
Mrs Farida McGann
22nd May 2019
22nd May 2019
Genesis South Normanton Dental Practice
A very comfortable appointment.
Mrs Susan Fox
22nd May 2019
22nd May 2019
Excellent service
Excellent service and very efficient.
Mr David Linley
22nd May 2019
22nd May 2019
Recent dental appointment
Had me sat for an hour before being called in as they had took the wrong person in for my appointment and blamed it on computer problems yet, everyone else was in and out within 10m.
Mrs Clair Sharples
22nd May 2019
22nd May 2019
Genesis South Normanton Dental Practice replied on 21st May 2019:
Dear Mrs Sharples Thank you for taking the time to offer a review on our practice. I am so sorry that you had to wait over an hour for your appointment. The computer error has been reported to be investigated, so hopefully this unfortunate event will not happen again. Please accept our sincere apologies. Kind regards Practice Manager
Dear Mrs Sharples Thank you for taking the time to offer a review on our practice. I am so sorry that you had to wait over an hour for your appointment. The computer error has been reported to be investigated, so hopefully this unfortunate event will not happen again. Please accept our sincere apologies. Kind regards Practice Manager
Very pleased with the end results
I had not seen this dentist before but she was excellent in the way she explained everything before she did it. I was also very pleased with the end results.
Mr Steven Johnson
22nd May 2019
22nd May 2019
Excellent Dental practice
Excellent Dental practice. Followed my Dentist Carmen from her other surgery to here and found this surgery so much cleaner here.
Mrs Christine Robinson
22nd May 2019
22nd May 2019
Dental appointment
The only thing that I can complain about is the waiting time, I always have to wait quite a while.
Mrs Lisa Vaughan
21st May 2019
21st May 2019
Genesis South Normanton Dental Practice replied on 21st May 2019:
Thank you for taking time to offer feedback on our practice. On auditing your appointment times, it appeared that you arrived early for your appointment on this occasion, and was taken into surgery 2 minutes after your scheduled time. If you would like to discuss previous waiting times with the practice manager, then please do not hesitate to contact the surgery. Kind regards Lindsey
Thank you for taking time to offer feedback on our practice. On auditing your appointment times, it appeared that you arrived early for your appointment on this occasion, and was taken into surgery 2 minutes after your scheduled time. If you would like to discuss previous waiting times with the practice manager, then please do not hesitate to contact the surgery. Kind regards Lindsey
Dental appointment
Reception staff are fantastic.
The practice itself nice and clean.
The dentist- ok but not very understanding of my fear.
Miss Jemima Self
21st May 2019
21st May 2019
Genesis South Normanton Dental Practice replied on 21st May 2019:
Thank you for taking time to offer feedback on our practice and to mention how pleased you were with the reception staff. If you feel that the dentist was not understanding of your fears, then we would be more than happy to transfer you to an alternate dentist within the practice. If you wish to do this, then please contact the reception team, who will be able to help you. Kind regards Practice Manager
Thank you for taking time to offer feedback on our practice and to mention how pleased you were with the reception staff. If you feel that the dentist was not understanding of your fears, then we would be more than happy to transfer you to an alternate dentist within the practice. If you wish to do this, then please contact the reception team, who will be able to help you. Kind regards Practice Manager
Punctual service and painless treatment
Friendly staff, punctual service and painless treatment!
Mr David Walters
21st May 2019
21st May 2019
Very kind and understanding
Not being able to cope with the dentist, having a bad experience in the past, I have to say they were very kind and understanding.
Mr Damian Monroe
21st May 2019
21st May 2019
Excellent service
Excellent service, all staff are lovely.
Mrs Christine Hillyer
21st May 2019
21st May 2019
One of the best experiences of its kind
A visit to the dentist is not everyone's idea of fun but from the warm and efficient reception through to the friendly and proficient dentists and their assistants this has to be one of the best experiences of its kind.
Mr Henry Simpson
19th May 2019
19th May 2019
Felt at ease during my treatment
Friendly staff. Had a nice chat with the hygienist. Felt at ease during my treatment.
Mr Sam Lavington
19th May 2019
19th May 2019
Excellent service, 5 stars
Excellent service, 5 stars, welcomed into the room with no problems at all.
Mr Lewis Pepper
19th May 2019
19th May 2019
Very professional, polite
Very professional, polite and clear explanations of what's going to happen.
Miss Natasha Webb
19th May 2019
19th May 2019
On time, thorough
I was seen on time and my check-up with Suhael was the most thorough check I have had. He gave advice without patronising or criticising.
Anonymous
19th May 2019
19th May 2019
Pleasant friendly service
Pleasant friendly service and very good professionals.
Mrs Jane Waterall
19th May 2019
19th May 2019
I highly recommend them, just wonderful
Genesis Dental Practice at South Normanton is a very friendly professional service. I am a nervous patient but when attend I am made to feel relaxed and special. I grew up when is was a butchers shop at the dentist but going to South Normanton Genesis is just wonderful. I highly recommend them both the service and all the staff, hygienist and dentists. Thank you.
Mrs Carol Radford
18th May 2019
18th May 2019
Excellent treatments
On time...excellent treatments.
Mrs Elizabeth Elliott
18th May 2019
18th May 2019
I always feel fully informed
They are very friendly and always helpful and makes you feel welcome and I always feel fully informed of any treatment which is required as they go in to detail about it.
Miss Melonie Judge
18th May 2019
18th May 2019
Dental appointment
Very good service and friendly staff.
Mr David Henry Taylor
18th May 2019
18th May 2019
Very good dentist
Very good dentist and always helpful.
Miss Jennifer Moss
18th May 2019
18th May 2019
Excellent friendly service
Excellent friendly service. Made to feel at ease with all my questions answered.
Mrs Tina Sutcliffe
18th May 2019
18th May 2019
Genesis South Normanton Dental Practice
All the girls are friendly and polite and always with a smile but the hygienist makes it worth coming.
Mr Mark Soar
18th May 2019
18th May 2019
Service excellent
Service excellent, very good reception staff.
Mr Michael Cope
18th May 2019
18th May 2019
Good treatment and advice
Short waiting time. Gentle dentist. Good treatment and advice. Thank you.
Mrs Angela Copeland
17th May 2019
17th May 2019
Made a traumatic experience a breeze
Made a traumatic experience a breeze, put me at ease as soon as I sat down, had put off visiting for a year and made things worse, all sorted and very happy now.
Mrs Yvonne Barratt
17th May 2019
17th May 2019
Dental appointment
My customer experience was very good.
Mr Timothy Shaw
17th May 2019
17th May 2019
Dental appointment
Quick and efficient.
Mr Andrew Brian Coope
17th May 2019
17th May 2019
Made me feel at ease
The girls on reception were lovely and we were seen by Maria the new dentist, made me feel at ease because I'm not very brave thank you.
Mrs Glenis Hill
17th May 2019
17th May 2019
A top notch service
The staff are always professional and polite, and make the experience a pleasant one which is some achievement given the apprehension of undergoing dental procedures. I would always recommend Genesis Dental Services to anyone seeking a top notch service.
Mr David Brewer
17th May 2019
17th May 2019
Efficient and friendly
Clean, efficient and friendly.
Mr Jason Graves
17th May 2019
17th May 2019
Everything you need in a dentist
Everything you need in a dentist, professional, friendly and helpful.
Mrs Tracie Derner
17th May 2019
17th May 2019
Very friendly
Very friendly and helpful.
Mrs Hannah Lobley
16th May 2019
16th May 2019
Genesis South Normanton Dental Practice
Courteous and professional.
Mr Kevin Marshall
16th May 2019
16th May 2019
Excellent patient treatment
From reception to dentist, excellent patient treatment.
Mr Geoffrey Calladine
16th May 2019
16th May 2019
Pleasant, punctual
Very pleasant staff, punctual appointments. Great text message service and reminder emails.
Mr Clifford Brentnall
16th May 2019
16th May 2019
Saw dentist on time
Saw dentist on time, and she was very nice.
Anonymous
16th May 2019
16th May 2019
Very courteous staff
Very courteous staff but I didn't get a badge for being a brave boy lol.
Mr David Skelton
16th May 2019
16th May 2019
Genesis South Normanton Dental Practice
Staff friendly, and well informed.
Mrs Rachel Butler
16th May 2019
16th May 2019
Calm, relaxed, patient manner
Anna Fear and her assistant were fantastic. I'm very nervous at the dentist and their calm, relaxed, patient manner was very reassuring. It made the experience much less traumatic than I build it up to be.
Anonymous
16th May 2019
16th May 2019
Staff are really lovely
Nice friendly dentist. Staff are really lovely. Nice and clean.
Mrs Kerry Baker
16th May 2019
16th May 2019
Very friendly and helpful
The staff are very friendly and helpful.
Mrs Susan Griffiths
16th May 2019
16th May 2019
Genesis South Normanton Dental Practice
Friendly and efficient.
Anonymous
15th May 2019
15th May 2019
As usual absolutely first class
As usual absolutely first class treatment, very professional and friendly not forgetting helpful, thank you Genesis.
Mrs Anne Kingston
15th May 2019
15th May 2019
Great team, very helpful
Great team, very helpful and professional.
Mrs Claire Harker
15th May 2019
15th May 2019
Professional and on time
Very professional and on time.
Miss Michelle Ball
15th May 2019
15th May 2019
Put you at ease if you are anxious
The staff are very friendly and put you at ease if you are anxious.
Mrs Julie Blackshaw
15th May 2019
15th May 2019
Nice people
All ok, good for another year, nice people.
Anonymous
15th May 2019
15th May 2019
Emergency appointment
I rang for an emergency appointment as I had broken a tooth. Was offered an appointment the same day but couldn't attend due to work. Received a call later the same day offering me an appointment the next day. The reception staff are always friendly and efficient and am always happy with the treatment I receive.
Mrs Ruth Connell
15th May 2019
15th May 2019
Make you feel very welcome
The dentist and all the staff where very professional and polite, make you feel very welcome.
Mr Andrew Hibbitt
15th May 2019
15th May 2019
Very professional
Very professional. Kept you up to speed with everything they are doing.
Mr Michael Duncan
14th May 2019
14th May 2019
They have helped me with my phobia
Before I was terrified of the dentist and they have helped me with my phobia about dentists and have took me to trust them to do what needs to be done. I'm still frightened but I'm not too bad now, they are absolutely brilliant, I can't fault them, you do well to sign with them.
Ms Ann Moffett
14th May 2019
14th May 2019
Hygienist appointment
The hygienist is very professional but friendly and understands that a clean can be painful. He does everything he can to minimise discomfort. I wouldn't be nervous now to see him.
Mrs Rachel Tennant
14th May 2019
14th May 2019
Nothing was too much trouble
A very professional, kind and caring experience, from the dentist and all staff. I was made to feel at ease and relaxed during my treatment, and nothing was too much trouble.
Mr Ian Talbot
14th May 2019
14th May 2019
Excellent, helpful, calming
Excellent, helpful, calming approach.
Mr Joshua Thorpe
14th May 2019
14th May 2019
Genesis South Normanton Dental Practice
I have always found the practice to be professional and will take the time to answer your concerns with regards to your treatment and dental health.
Mr Patrick Treweek
14th May 2019
14th May 2019
My dentist is very pleasant
The practice is very clean. Receptionist are very friendly. My dentist is very pleasant. I trust him 100%.
Ms Julie Hollingworth
14th May 2019
14th May 2019
Polite, quick
Polite, quick and clean.
Miss Amy Sutcliffe
14th May 2019
14th May 2019
I would recommend this practice
The staff were friendly and helpful. I found my treatment painless. I would recommend this practice.
MR Gareth Brammer
11th May 2019
11th May 2019
I was seen straight away
I was seen straight away ..very good thanks.
Ms Betty Orlyk
11th May 2019
11th May 2019
Very thorough and caring
Suheal and Kayleigh are a lovely team and a credit to your practice.
Very thorough and caring.
Mr Lee Burrows
11th May 2019
11th May 2019
Good treatment
Pleasant staff. And good treatment.
Ms Dawn Valerie Metters
11th May 2019
11th May 2019
Welcoming, informative and efficient
As always the staff at Genesis South Normanton are welcoming, informative and efficient. My questions are always answered, with a smile and all the staff put you at your ease, which is very much appreciated.
Mrs Shelley Woodruff
11th May 2019
11th May 2019
Always found them excellent
All very good, no complaints at all, have gone there for many years, always found them excellent.
Mrs Gillian Greenway
10th May 2019
10th May 2019
Professional throughout yet caring
Professional throughout yet caring. Explain everything as you are going along.
Mrs Claire Rhodes
10th May 2019
10th May 2019
Very kind and gentle hygienist
Very kind and gentle hygienist. Punctual appointment. I am afraid of dentists and my fears were handled sensitively.
Mrs Sara Sainsbury
10th May 2019
10th May 2019
Excellent treatment
Excellent treatment, helpful staff.
Mr Stuart Bent
10th May 2019
10th May 2019
Did a very good job
Very fast and did a very good job.
Mrs Joanne Herrett
10th May 2019
10th May 2019
Really good experience
The experience at Genesis is a really good one, they make you at ease. I have neglected my teeth because of past experiences with other dentists but now I go regularly and they are all lovely and most importantly the dentist actually talks to you which I think is very important.
Miss Tracey Dobb
10th May 2019
10th May 2019
Genesis South Normanton Dental Practice
Friendly and helpful, very professional.
Miss Karen Hart
10th May 2019
10th May 2019
Kindness and understanding
As always the practice staff make the visit as stress free as possible, my dentist and nurse always treat me with kindness and understanding.
Mr Paul Davies
10th May 2019
10th May 2019
Dental appointment
Very friendly, clean and good staff.
Mr Simon Jones
9th May 2019
9th May 2019
Brilliant and understanding
Was in a lot of pain and was seen promptly and treated very shortly after. Very pleasant staff and Carmen and her assistant were brilliant and understanding as I was very nervous but they put me at ease the whole process
Mrs Rachel Bacon
9th May 2019
9th May 2019
Supportive during treatment
Friendly staff, very helpful and supportive during treatment.
Miss Andrea Hopkin
9th May 2019
9th May 2019
Lovely dentist
My dentist Maria is lovely.
Mrs Andrea Tomlinson
9th May 2019
9th May 2019
Genesis South Normanton Dental Practice
Excellent administration and dental staff.
Mr Andrew Upton
9th May 2019
9th May 2019
Very good, professional
Very good, professional and friendly service.
Mr Robert Webb
9th May 2019
9th May 2019
Thank you for fixing my tooth
I would like to say thank you for fixing my tooth yesterday and I did sleep well.
Mrs Kathleen Simons
9th May 2019
9th May 2019
Thorough examination
Thorough examination and pleasant lady dentist and nurse.
Mrs Pamela Jordan
9th May 2019
9th May 2019
Excellent, on time, kind
Excellent, on time, kind, helpful and made to feel at ease, thank you all.
Mrs Julie Hayes
8th May 2019
8th May 2019
Very pleasant experience all round
It was short and brief as I was in, seen to and out within minutes.
The dentist and assistant I saw were both very friendly, chatty and polite to me, very pleasant experience all round.
Mr Geoffrey Kevin
8th May 2019
8th May 2019
Great with the kids
Dentist was great with the kids.
Miss Nicola Richardson
8th May 2019
8th May 2019
Make me feel at ease
I am quite a nervous patient and both my dentist and hygienist make me feel at ease. They are very friendly as are the reception staff.
Mrs Melanie Pether
8th May 2019
8th May 2019
Recent dental appointment
I felt on this occasion the dentist I saw did try to be more understanding towards me as a person and offer help/possible options going forward, which I hadn't felt on previous visits.
Mrs Kelly Rickwood
8th May 2019
8th May 2019
Genesis South Normanton Dental Practice replied on 7th May 2019:
Dear Kelly Thank you for taking the time to offer feedback on our practice. I am pleased that you felt the dentist was more understanding towards you, and that your visit was more successful. Kind regards Practice manager
Dear Kelly Thank you for taking the time to offer feedback on our practice. I am pleased that you felt the dentist was more understanding towards you, and that your visit was more successful. Kind regards Practice manager
Very professional, clear communication
Very professional and clear communication about what was being done.
Anonymous
8th May 2019
8th May 2019
Quick and efficient
Quick and efficient service.
Mrs Diane Partlow
8th May 2019
8th May 2019
Would recommend to anyone who is nervous
First visit, friendly staff, wonderful service, would recommend to anyone who is nervous.
Mr Ian Kerry
8th May 2019
8th May 2019
Very clean and welcoming
Very clean and welcoming and time keeping was ok.
Anonymous
7th May 2019
7th May 2019
Efficient, friendly
Efficient, friendly and obliging.
Miss Karen Bradley
7th May 2019
7th May 2019
Dental appointment
Dentist mumbles never felt satisfied almost like they are working to a budget rather than customers needs.
Mr Stanley Winfield
7th May 2019
7th May 2019
Genesis South Normanton Dental Practice replied on 7th May 2019:
Dear Mr Winfield Thank you for taking time to offer feedback on our practice. I can assure you that we do not work to a budget at our practice and that we are in line with GDC requirements, however if you do not feel satisfied with the dentist that examined you, then you are more than welcome to change to one of our other practitioners, if you wish to stay with the practice. Please mention this to the reception team when making your next appointment. Kind regards. Practice Manager
Dear Mr Winfield Thank you for taking time to offer feedback on our practice. I can assure you that we do not work to a budget at our practice and that we are in line with GDC requirements, however if you do not feel satisfied with the dentist that examined you, then you are more than welcome to change to one of our other practitioners, if you wish to stay with the practice. Please mention this to the reception team when making your next appointment. Kind regards. Practice Manager
Genesis South Normanton Dental Practice
Always friendly and helpful.
Mrs Mary Hale
7th May 2019
7th May 2019
Very polite and very helpful
All the people I saw and talked too, were very polite and very helpful. It has been like that, since I moved here2 years ago. Thank you for making me feel good.
Mr Colin Ashmore
7th May 2019
7th May 2019
Dental appointment
The Receptionists are more than helpful.
The Dentist carefully helps to makes your experience as comfortable as possible
Miss Kelly Heenan
7th May 2019
7th May 2019
Dental staff very informative
Dental staff very informative in the treatment given and made me feel at ease.
Mrs Vicki Shaw
7th May 2019
7th May 2019
The dentist was really gentle
Receptionist was really friendly. The dentist was really gentle too.
Anonymous
7th May 2019
7th May 2019
Seen quickly
Seen quickly and friendly staff.
Miss Jessica Morley
7th May 2019
7th May 2019
Recent dental appointment
Could not fault the treatment. Not being seen on time made me miss my transport home!
Mr John Robinson
3rd May 2019
3rd May 2019
Excellent hygiene education
Anna Fear helped me with my gum problems and showed me how to use the brushes properly.
Excellent service.
Mrs Alison Harries
30th April 2019
30th April 2019
Emergency appointment
You sorted the damage the morning I asked for an appointment!
Mr Allan Cunningham
30th April 2019
30th April 2019
So thorough
Different dentist to normal but she was so thorough. Never before has anyone checked my jaw she seemed to go over and above.
Miss Adele Severn
30th April 2019
30th April 2019
The best experience I have had
I normally find the scale and polish quite painful due to sensitive gums. It was truly the best experience I have had. All of the staff at Genesis are so warm and welcoming. I would recommend my friends and family to attend. 5 star experience. Absolutely fine.
Mrs Susan Green
30th April 2019
30th April 2019
Will recommend to all
Very professional pleasant experience. Congratulations to the whole team. Will recommend to all.
Mrs Elaine Bryan
30th April 2019
30th April 2019
Fabulous team
I have always received efficient prompt and professional service. Fabulous team here who make you feel relaxed.
Anonymous
30th April 2019
30th April 2019
By far the best around
Very happy with the service I receive from this dentist, by far the best around, 10 out of 10.
Miss Rachele Cook
28th April 2019
28th April 2019
Compassionate, experienced and competent
Beatrice is the best dentist by far! A compassionate, experienced and competent practitioner
Mrs Lyndsey Foster
28th April 2019
28th April 2019
Care and consideration
A very professional experience as always from all the staff at Genesis South Normanton. Care and consideration is the feeling when ever I visit the clinic thank you for your continued care.
Mrs Christine Talbot
28th April 2019
28th April 2019
Always had excellent service
Always had excellent service from the staff, sometimes I have to change appointments due to work commitments they have always been very obliging.
Mr Neil White
28th April 2019
28th April 2019
I was made to feel at ease
I hate dental treatment but I was made to feel at ease with the treatment.
Mr Phillip Lee
28th April 2019
28th April 2019
Great efficient service
Very friendly staff, not too pushy. Great efficient service.
Mrs Sharon Rawson
28th April 2019
28th April 2019
Helpful, courteous, friendly
Helpful, courteous, friendly staff, clean environment, sound advice, professional.
Miss Lesley Harpham
27th April 2019
27th April 2019
First class dentistry
I have always been treated politely and with respect and never with less than first class dentistry.
Mr David Smith-Dziuba
27th April 2019
27th April 2019
Genesis South Normanton Dental Practice
Lovely friendly service.
Mrs Kimberley Billingsley
27th April 2019
27th April 2019
Pleasant staff, professional treatment
Pleasant staff, professional treatment, fully informed of options, felt safe.
Mrs Lois Hickman
27th April 2019
27th April 2019
Genesis South Normanton Dental Practice
Receptionists are warm and friendly. Dentist explains what he is going to do and on each check up removes any excess build up of plaque and tartar.
Mrs Jill Humphreys
27th April 2019
27th April 2019
Excellent and caring service
Excellent and caring service from all staff. Elisa did a great job and repaired my tooth completely pain free.
Mr Ian Cairns
27th April 2019
27th April 2019
Emergency appointment
I attended for an emergency appointment with my usual dentist and was seen on time and sorted with a treatment plan put in place. I was also referred to the hygienist and seen the same day.
Mrs Emma Day
25th April 2019
25th April 2019
Absolutely brilliant
Maria was absolutely brilliant. So was the receptionist. I was so nervous about my treatment but Maria put me at ease straight away and made sure I was comfortable all the way through. Highly recommend this dental practice.
Mrs Roxann Mendham
25th April 2019
25th April 2019
Efficient, friendly
Efficient, friendly, very pleasant. As always.
Mrs Shelia Murphy
24th April 2019
24th April 2019
Friendly and professional
Staff are friendly and very professional.
Anonymous
24th April 2019
24th April 2019
Excellent explanation of treatment
Good information given and excellent explanation of treatment given. Thank you.
Mrs Margaret Revill
23rd April 2019
23rd April 2019
Same day emergency appointment
One of my crowns came loose and fell off just before a bank holiday. Genesis managed to book me in that day and a repair was completed with minimal fuss. Many thanks
Anonymous
23rd April 2019
23rd April 2019
Love Genesis
Love Genesis and lovely, friendly, polite staff who care.
Mr Richard Lycett
23rd April 2019
23rd April 2019
I would certainly recommend them
I would like to thank all staff at Genesis South Normanton as they all attempt to put you at ease. I'm terrified of going to the dentist due to bad experiences in the past but was soon put at ease by the dentist. The tooth extraction was made so easy by her I didn't realise she had actually taken it out. Well done and a huge thank you. I would certainly recommend them to everyone.
Mrs Yvonne Hutsby-Bird
23rd April 2019
23rd April 2019
Highly recommended
Always helpful staff and excellent dentists. Clean and welcoming. Highly recommended.
Mrs Alexandra Brinklow
23rd April 2019
23rd April 2019
Very professional
Very professional, no complaints.
Mr Michael Rawnsley
19th April 2019
19th April 2019
Genesis dental practice is very good
Genesis dental practice is very good, friendly staff and good systems in place to remind individual of their appointment.
Anonymous
19th April 2019
19th April 2019
Helped me overcome my fear
The staff are always friendly and have helped me feel to overcome my fear of dentists.
Mrs Annette Jones
19th April 2019
19th April 2019
Great service and advice
Great service and advice from Genesis!
Mr Neil Presland
19th April 2019
19th April 2019
Excellent service, great prices
Used Genesis dental for a few years now and I have always had excellent service and the prices are great too.
Mr Alan Patilla
19th April 2019
19th April 2019
Very friendly service, quick
Very friendly service, quick and no pressure to have work done.
Mr Lee Hutchinson
19th April 2019
19th April 2019
Good and helpful advice
Very friendly and helpful receptionists and good and helpful advice from dentist.
Ms Mollie Buck
18th April 2019
18th April 2019
Talk me through every step
Carmen who is my dentist and her assistant are very understanding as I am so nervous they really do calm me down talking me through every step, thank you again.
Miss Janine Pell
18th April 2019
18th April 2019
Really quick and efficient
Really quick and efficient staff and sorted out my tooth problem straight away.
Mr Stefan Zoch
18th April 2019
18th April 2019
Nice, knowledgeable dentist
All staff really nice, they offered me an appointment the same day. The dentist that I was seen by was Sham he was very nice and knowledgeable.
Mrs Katie Sutcliffe
18th April 2019
18th April 2019
Such a great service
Your practice is always welcoming and you do a brilliant job with my son who is still a little nervous when he comes to the dentist. I no longer live in the area but refuse to change dentists as you offer such a great service.
Miss Hannah Caunt
18th April 2019
18th April 2019
Efficient, helpful and reassuring
Dentist seen, I don't know his name, was very efficient, helpful and reassuring!!! The reception fitting me in at short notice was most appreciated.
Mr Robin Christopher
18th April 2019
18th April 2019
Tooth extraction
I was terrified of having a tooth extraction but Maria was fantastic with me, don't know why I was worried now but that is after the event.
Mrs Lynne Fairweather
18th April 2019
18th April 2019
Dental appointment
Very polite, professional and informative.
Anonymous
18th April 2019
18th April 2019
I can always get an appointment to suit
I can always get an appointment to suit. The building is kept clean and the staff are always friendly and happy to help.
Mrs Kelly Stanley
17th April 2019
17th April 2019
Quick and efficient
Quick and efficient. Maria adds a personal friendliness to the visit.
Anonymous
17th April 2019
17th April 2019
Genesis South Normanton Dental Practice
All very welcoming and put at ease when you're in the dreaded chair.
Mrs Elaine Perry
17th April 2019
17th April 2019
Explains situation and options clearly
Carmen always explains situation and options clearly. Staff polite and friendly.
Mr Ian Cockayne
17th April 2019
17th April 2019
Quick service, pleasant and competent
Quick service, pleasant and competent dentist, shame there was no customer parking as I was with my toddler son.
Mr James Herbert
17th April 2019
17th April 2019
My appointment was excellent
Very friendly staff. Everything was explained very clearly. Overall my appointment was excellent.
Mr Gary Hails
17th April 2019
17th April 2019
Reception staff very helpful
Dental nurse very good with my little boy.
Anonymous
17th April 2019
17th April 2019
Calming, great communication
Genesis has been my dentist for many years now. My children now go as do my own parents on my recommendation. Visiting the dentist can be a stressful time, but the staff are always friendly and calming, great communication and plenty of advice available. Maria in particular, is a credit to your team.
Mrs Adele Sinfield
17th April 2019
17th April 2019
Brilliant with the children
Friendly. Supportive. Brilliant with the children.
Anonymous
16th April 2019
16th April 2019
Very happy with my dentist
Very happy with my dentist Maria.
Mr John William Reeve
16th April 2019
16th April 2019
Excellent service
Excellent service and very professional and friendly.
Anonymous
16th April 2019
16th April 2019
Very patient, reassuring and caring
My experience was the best it could be, Beatrice was fantastic, very patient, reassuring and caring.
Miss Sarah Williams
16th April 2019
16th April 2019
They are very good
Didn't have to wait very long, they were kind, polite and very efficient, I don't like going to the Dentist, but they are very good.
Mrs Barbara Dudley
16th April 2019
16th April 2019
Lovely friendly staff
Lovely friendly staff. Jonathan the hygienist makes you feel very comfortable
Miss Sarah Limb
11th April 2019
11th April 2019
Explained things clearly
Did not have to wait at all. Marie made me feel at ease and explained things clearly. Reception staff friendly and welcoming.
Mrs Gloria O'Brien
11th April 2019
11th April 2019
Very impressed
Very professional, Told me more about my teeth:gums than previous practice I went to. Very informative. Very impressed.
Mrs Tracey Bailey
11th April 2019
11th April 2019
Friendly, very calming
Friendly atmosphere, lots of smiles, very calming.
Anonymous
11th April 2019
11th April 2019
Excellent dentist
Excellent dentist and excellent service every time.
Miss Rachel Mallatratt
10th April 2019
10th April 2019
Quick and easy appointment
Polite friendly staff, quick and easy appointment, not much waiting.
Anonymous
10th April 2019
10th April 2019
Friendly, warm welcoming reception
Friendly, warm welcoming reception, comfortable waiting area, Professional, empathetic staff, and I am very pleased with my new denture.
Mr Mark Jinks
10th April 2019
10th April 2019
Very understanding of my fears
Very understanding of my fears of the dentist. I feel at ease going.
Anonymous
10th April 2019
10th April 2019
Service was excellent
Waiting time was good and service was excellent.
Mr Tony Cawthorne
10th April 2019
10th April 2019
Fantastic with our 2 year old
Yet again, Carmen Bodil and her assistant, whose name we never know, were fantastic with our 2 year old. Thank you!
Miss Laura Williams
10th April 2019
10th April 2019
My dentist and hygienist are brilliant
Good customer service from all staff. My dentist and hygienist are brilliant and I always feel comfortable to ask for explanations about my treatments i.e. "what are you doing and why?"
Mrs Susan Fleet
9th April 2019
9th April 2019
Same day emergency appointment
Genesis dealt with my call regarding my tooth pain. Arranged an appointment within an hour and removed a wisdom tooth taking less than 10 minutes. The dentist was very professional and I suffered no pain at all during or within the first 24 hours.
Mr Ian Cosford
9th April 2019
9th April 2019
First time visit to Genesis
First time visit to Genesis. All very polite and professional, thanking all the staff.
Mr Joseph Doxey
9th April 2019
9th April 2019
Highly recommend
Never had a bad experience yet.
Everything always clearly explained.
All staff very friendly and helpful.
Highly recommend.
I've even moved my partner and mother to Genesis South Normanton.
Mr Adam Orme
9th April 2019
9th April 2019
I cannot fault them
The BEST dentist I've found since moving to the East Midlands some 18 years ago. I cannot fault them. Everyone is polite, professional and happy to help.
Mr Nigel Buet
9th April 2019
9th April 2019
Dental appointment
I gave my rating on my last dental plan I wasn't happy as the dentist that did my routine check up wasn't available for the treatment we agreed and the replacement dentist messed it up that much she had to take out a tooth that had never gave me any trouble and told me that it was going to cost me more money to see the hygienist witch is normally covered under my regular treatment plan. So no I was not happy with the service
Mr Mark Barnsley
8th April 2019
8th April 2019
Genesis South Normanton Dental Practice replied on 8th April 2019:
Dear Mr Barnsley Thank you for taking time to offer feedback on our practice. As this is an open forum, I am unable to discuss your treatment on here, due to patient confidentiality. I would be happy to discuss this issue with you in private. Should you wish to speak to me, then please contact me on 01773 549696. Kind regards Lindsey (practice manager)
Dear Mr Barnsley Thank you for taking time to offer feedback on our practice. As this is an open forum, I am unable to discuss your treatment on here, due to patient confidentiality. I would be happy to discuss this issue with you in private. Should you wish to speak to me, then please contact me on 01773 549696. Kind regards Lindsey (practice manager)
Brilliant all round
Helpful, professional, brilliant all round.
Mr Christopher Mills
8th April 2019
8th April 2019
Hygienist appointment
The hygienist made me feel relaxed and he explained everything he was going to do and offered advice.
Mr Daniel Matchett
6th April 2019
6th April 2019
South Normanton Dental Practice
From the minute you walk in to the minute you leave the staff are always very friendly and helpful. It's always tidy and spotlessly clean.
Mrs Angela Bayliss
6th April 2019
6th April 2019
Very happy with my experience
The reception right through to the dentist and not forgetting the dental nurses are all so friendly and helpful, very happy with my experience, thank you.
Mr Keith Bayliss
6th April 2019
6th April 2019
Same day emergency appointment
After waking up with a very sore and swollen gum I rang at 8.30am as an emergency, was seen at 11am and sorted out promptly, very happy with the service, as usual, many thanks.
Mr Paul Middleton
6th April 2019
6th April 2019
Very reassuring, make you feel relaxed
Very friendly staff, the dentists make you feel relaxed and explain what they are doing, if anyone is feeling nervous they are very reassuring.
Mrs Marie Mottram
5th April 2019
5th April 2019
Excellent, professional care
Provides me with excellent, professional care.
Mr Paul Flatt
5th April 2019
5th April 2019
Understanding of nervous patients
My Dentist, Carmen, seems very understanding of nervous patients but always does a good job. The man I saw previously, Mr Ahmad, was great too!
Mr Thomas French
5th April 2019
5th April 2019
Dentist always explain what they are doing
Staff are friendly, dentist always explain what they are doing and put your mind at rest.
Mrs Karin Mark
5th April 2019
5th April 2019
Efficient service
Efficient service and some helpful advice.
Anonymous
5th April 2019
5th April 2019
Everyone is so friendly and reassuring
Everyone is so friendly and reassuring, before coming to you I had a huge fear of the dentist and now I feel quite happy and relaxed. The hygienist is especially welcoming and reassuring.
Miss Rachel Hague
5th April 2019
5th April 2019
Very friendly and professional
Very friendly and professional staff.
Miss Tracey Daniel
5th April 2019
5th April 2019
Best dental surgery I have attended
Genesis is the best dental surgery I have attended. Dentists and hygienists are all lovely, kind and thoughtful.
Mrs Stephanie Stewart
5th April 2019
5th April 2019
Always a pleasure
The staff are Professional yet very friendly, and accommodating. Always a pleasure regardless of the treatment
Mr Alan Steven Busuttil
4th April 2019
4th April 2019
Good experience
Very nice friendly staff make the experience good.
Anonymous
4th April 2019
4th April 2019
The staff are all pleasant and helpful
The staff are all pleasant and helpful while completing their roles efficiently.
Mrs Norah Bosworth
4th April 2019
4th April 2019
Same day emergency appointment
Although I wasn't a registered patient you got me in same day for emergency treatment. Am now happily having follow up treatment. Maria my dental surgeon was fantastic and put me at ease immediately.
Miss Abby Eccles
4th April 2019
4th April 2019
Recent dental appointment
Very friendly and apologetic due to them running 40 mins behind due to an emergency.
Mrs Michelle Heath
4th April 2019
4th April 2019
They always look after me
They always look after me and are very friendly.
Mrs Christine Gdula
4th April 2019
4th April 2019
Genesis South Normanton Dental Practice
Friendly and efficient!
Mrs Ann Marie Winterbottom
4th April 2019
4th April 2019
South Normanton Dental Practice
Very professional as always.
Mr Martin Key
4th April 2019
4th April 2019
Sets itself above the rest
Excellent service. Kind and reliable staff. It's a shame that I had to travel from Nottingham to find a reliable practice that sets itself above the rest.
Mr Kennedy Simpson
3rd April 2019
3rd April 2019
Excellent customer care and service
The hygienist provided excellent customer care and service. Warm welcoming reception team.
Mr Kevin Edwards
3rd April 2019
3rd April 2019
Very welcoming and reassuring
My dentist and nurse were very welcoming and reassuring. I was in the chair for the shortest time possible, thank you
Miss Helen Jones
3rd April 2019
3rd April 2019
Very friendly
Very friendly and helpful.
Mr Stephen Plumb
3rd April 2019
3rd April 2019
Superb experience
Superb experience, usually scared to go but Carmen and her Co worker helped make me feel a little better! All sorted now though
Mr Daniel Sherlock
3rd April 2019
3rd April 2019
Emergency appointment
I needed an emergency appointment which was no problem to this practice. My tooth was repaired quickly. Staff were friendly and professional.
MR Gareth Brammer
3rd April 2019
3rd April 2019
Recent dental appointment
Went for a check up, needed to see the hygienist and I got in later in the day. Bonus. All done for 6 months. Winner, winner.
Miss Stephanie Foulkes
3rd April 2019
3rd April 2019
Very quick and friendly service
Very quick and friendly service from the dental team.
Mr Nigel Randell
2nd April 2019
2nd April 2019
Everything was explained to me
I am very nervous when it comes to the dentist but staff made me feel at ease. Everything was explained to me and the work was carried out without any problems.
Diane Corden
2nd April 2019
2nd April 2019
Without doubt the best dental practice
Friendly atmosphere as soon as you walk through the door, the receptionists are so friendly and professional, this runs through the whole practice. Without doubt the best dental practice I have ever been to.
Mr Stephen Smith
2nd April 2019
2nd April 2019
Informative and friendly
Made my daughter feel very comfortable. Informative and friendly.
Mrs Deborah Saint
2nd April 2019
2nd April 2019
Makes you feel quite calm
The lady who I see is lovely, I don't like dentist she makes you feel quite calm.
Anonymous
2nd April 2019
2nd April 2019
Always good service
Always good service and I feel like the staff go out of their way to form great relationships with the patients.
Miss Eleanor Lancashire
2nd April 2019
2nd April 2019
Dental appointment
My wife is my carer I have Parkinson and dementia so she recommended your dental practice. Everyone is patient and caring.
Mr Paul Marriott
31st March 2019
31st March 2019
South Normanton Dental Practice
I felt that the deep clean I had was no better than a standard scrape and polish which should have been carried out under the first band of charges. The actual cleaning time was actually less than a normal scrape and polish and I would like some explanation as to why this was not carried out at my original check up appointment.
Mrs Jayne Brown
31st March 2019
31st March 2019
Genesis South Normanton Dental Practice replied on 28th March 2019:
Dear Mrs Brown Thank you for taking time to offer feedback on your recent visit. As this is an open forum, i am unable to discuss the details of your treatment on here. I will telephone you to discuss the details and explain your treatment plan. Kind regards Practice Manager
Dear Mrs Brown Thank you for taking time to offer feedback on your recent visit. As this is an open forum, i am unable to discuss the details of your treatment on here. I will telephone you to discuss the details and explain your treatment plan. Kind regards Practice Manager
Pleasant and friendly
Pleasant and friendly, makes you feel at ease.
Mrs Denise Stanley
30th March 2019
30th March 2019
Got seen quickly
Got seen quickly and friendly. For an NHS dentist it's great.
Anonymous
30th March 2019
30th March 2019
Great dentist
Great dentist, best I have ever been to. The dentist I personally use anyway.
Ms Lisa Atwill
30th March 2019
30th March 2019
Would recommend
Staff always friendly and helpful. Never had any problems. Would recommend to family and friends, already have.
Miss Katherine McKenzie-Helps
30th March 2019
30th March 2019
Friendly service and value for money
Prompt attention at appointment time, friendly service and value for money.
Mrs Jennifer Sole
30th March 2019
30th March 2019
It has a very calm atmosphere
It has a very calm atmosphere and I trust my dentist, he makes me feel relaxed and not anxious.
Mrs Pat Butler
30th March 2019
30th March 2019
Hygienist appointment
Good service, very kind and considerate hygienist.
Miss Julia Edwards
30th March 2019
30th March 2019
Lovely friendly staff
Lovely friendly staff and even though I am nervous they put me at ease.
Mrs Fiona Hampson
30th March 2019
30th March 2019
Very polite and efficient
Reception staff were very polite and efficient, the dentist and nurse were as well.
Mr Michael Zupa
29th March 2019
29th March 2019
Prompt and friendly
Prompt and friendly as usual.
Mrs Amanda Shaw
29th March 2019
29th March 2019
Good all round customer experience
I find that when I attend for my appointment the reception staff are courteous, helpful and friendly and my dentist and his assistant are, again, very professional, I find my visits are a good all round customer experience, as far as a visit to the dentist can be of course.
Mr Timothy Hilbert
29th March 2019
29th March 2019
Good atmosphere
I find Genesis Dental Practice very efficient. The people are friendly. Atmosphere good.
Mrs Christina Bowler
29th March 2019
29th March 2019
Hardly felt a thing
Friendly staff, l had a filling and hardly felt a thing!
Mrs Linda Dennis
29th March 2019
29th March 2019
Good prompt service
Good prompt service. Staff all professional and friendly
Mr Mark Turner
29th March 2019
29th March 2019
Would recommend to my friends
Everyone is really nice and friendly, which really helps as I am really nervous. Would recommend to my friends.
Mrs Catherine Morley
29th March 2019
29th March 2019
On time and very friendly
On time and very friendly staff.
Mr Mark Keenan
29th March 2019
29th March 2019
Good experience
Good experience, I look forward to my next appointment.
Mr William Howell
28th March 2019
28th March 2019
South Normanton Dental Practice
Sahail has made dentist visits ok, I have always been a nervous patient but he has given me confidence to attend alone, thank you.
Anonymous
28th March 2019
28th March 2019
Very happy with dental care
Only recently registered with this practice very happy with dental care.
Mrs Claire Suffield
28th March 2019
28th March 2019
My appointment was on time
All staff are really nice and friendly. My appointment was on time.
Anonymous
28th March 2019
28th March 2019
Genesis South Normanton Dental Practice
Lovely customer service.
Mrs Samantha Gibson
28th March 2019
28th March 2019
Dental appointment
Very professional and helpful staff.
Mrs Jacqueline Greenway
28th March 2019
28th March 2019
Genesis South Normanton Dental Practice
Always pleasant and helpful.
Miss Joan Hipkiss
28th March 2019
28th March 2019
Good service
Good service, have always been able to fit me in.
Mr Christopher Boxall
28th March 2019
28th March 2019
All round excellent service
All round excellent service, and care from all staff.
Mr Richard Bond
28th March 2019
28th March 2019
I didn't feel the tooth being extracted
I was very nervous, had not had a tooth out for 35 years, the dental nurse was reassuring and I didn't feel the tooth being extracted, thank you for the understanding you showed me.
Mrs Donna Greaves
28th March 2019
28th March 2019
Genesis South Normanton Dental Practice
Friendly staff. Professional.
Mr Robert Hays
28th March 2019
28th March 2019
Dentist was very good
Dentist was very good and receptionists very pleasant and helpful.
Anonymous
28th March 2019
28th March 2019
They have been brilliant
I am a person who is terrified of the dentist, they have been brilliant and patient with me.
Ms Ann Moffett
27th March 2019
27th March 2019
Made me feel at ease throughout
Very professional and made me feel at ease throughout the process.
Mr Lee Gransbury
27th March 2019
27th March 2019
Happy with my treatment
Staff very helpful. Always been happy with my treatment.
Mrs Deborah Farnsworth
27th March 2019
27th March 2019
Would and have recommended
It was very good - excellent. No complaints at all. Would and have recommended.
Mr Gary Ransford
27th March 2019
27th March 2019
Dental appointment
Professional and helpful.
Mr Paul Stevenson
27th March 2019
27th March 2019
Very understanding and reassuring
My dentist is very understanding and reassuring of my fear of dentists.
Mrs Samantha Beal
27th March 2019
27th March 2019
Your recent dental appointment
Staff are always polite and friendly. A trip to the dentist isnt my idea of fun but the staff put you at ease. They will chat before starting the treatment and regularly check you're ok throughout - it's not a robotic procedure
Never had any issues with Genesis, they're a great team
Anonymous
27th March 2019
27th March 2019
South Normanton Dental Practice
Friendly and professional.
Miss Eira Byrne
27th March 2019
27th March 2019
Pleasant and calming
Carmen is always pleasant and calming. I have no worries on coming to my appointments with her.
Mrs Marlene Clarkson
27th March 2019
27th March 2019
Very good care
Friendly professional service, confident I am receiving very good care.
Mr Mark Bolton
27th March 2019
27th March 2019
I would recommend Genesis
Maria was very informative during my treatment over several weeks. Nothing was too much trouble. I would recommend Genesis to anyone.
Anonymous
25th March 2019
25th March 2019
Very good service
Very good service and professional and friendly service.
Anonymous
25th March 2019
25th March 2019
Very happy with the service
Very happy with the service, I get text messages for cancellations and my appointments. Reception staff are very friendly. Feel at ease with the Dentists. Don't feel nervous anymore Jon the Hygienist always friendly and puts me at ease.
Mrs Susan Hebblethwaite
22nd March 2019
22nd March 2019
Dental appointment
Always very friendly staff.
Mr Garry Morton
22nd March 2019
22nd March 2019
South Normanton Dental Practice
The reception staff have been very helpful and Maria has worked really hard to sort my dental problems out.
Mrs Trudy Pell
22nd March 2019
22nd March 2019
First class staff
First class staff and Dentist.
Mr Steven Hays
22nd March 2019
22nd March 2019
Best dentist I have been to
Best dentist I have been to, very friendly and comfortable environment.
Mr Jack Harvey
22nd March 2019
22nd March 2019
Very welcoming
Everyone is very welcoming.
Mrs Joanne Hill
22nd March 2019
22nd March 2019
Hands down the best
Genesis dental practice is hands down the best practice have had any dental work carried out. Even if the South Normanton practice were 50 miles away I would drive there. Thank you to all staff.
Mr Paul Davies
22nd March 2019
22nd March 2019
Pain free
Polite staff.
Pain free.
Great time keeping.
Mr Martyn Willmer
21st March 2019
21st March 2019
Good professional treatment
Good professional treatment and on time!
Mr Geoffrey Lowe
21st March 2019
21st March 2019
A credit to the profession
Always polite and friendly on the reception, Maria is friendly and an excellent professional, always time for a chat and puts you at ease, a credit to the profession and the practice
Mr Richard Heath
21st March 2019
21st March 2019
Dentist very polite
Dentist very polite as are all staff.
Mrs Barbara Alvey
21st March 2019
21st March 2019
Amazing
Beatrice is amazing, l adore the lady. I'm not good at coming to dentist, but Beatrice always puts my mind at ease, talks me through everything, and calms me. Beatrice is top dollar at her job, please never let her leave!!! The reception staff, the dentist assistants are all lovely too.
Ms Susan Holmes
21st March 2019
21st March 2019
Genesis South Normanton Dental Practice
Very friendly and professional
Mr David Thornhill
21st March 2019
21st March 2019
Welcoming, happy, polite staff