Genesis South Normanton Dental Practice

Name: My first visit
Item: Genesis South Normanton Dental Practice
Rating: 4
Author: Anonymous

Genesis Dental Care, 2 Birchwood Lane, South Normanton, Alfreton, Derbyshire, DE55 3DA

Average review score from 1474 reviews

ABOUT GENESIS SOUTH NORMANTON DENTAL PRACTICE

We have a friendly team where you will be treated in a professional manner throughout your time at the practice. Our practice offers both NHS and private treatments utilising modern with up-to-date technology and equipment. If we are not able to offer a specialised treatment at our practice, we are able to refer patients to other practices within the Genesis group. We are at ground floor level, so accessible for wheelchairs and pushchairs, with no steps to encounter.

NHS Patients currently accepted
	Fee paying adults
	Charge-exempt adults
	Children aged 0-18 years
	Urgent dental care patients
	Only by referral from a dental practitioner

My first visit

My first visit, I was very pleased with the service, lovely staff.

Anonymous
26th June 2019

Excellent service

Excellent service, could not ask for better!!

Mrs Yvonne Palmer
26th June 2019

Recent dental appointment

Everyone from reception staff through to the dental surgeon was very friendly and helpful. Any treatment was explained and agreed before anything was done. Thank you all very much, it was a mouth opening experience.

Mr Trevor Foster
26th June 2019

A pleasant experience

The staff at Genesis are excellent, starting with the receptionists who are so helpful. My dentist, Suhael is very professional, it would be hard to replace him. Jonathan, my hygienist, is amazing at helping me with my gum problem. Visiting this practice is a pleasant experience.

Lynda T
26th June 2019

Calm and informative

Receptionists were polite. I didn't have to wait and both dentists were calm and informative.

Mr Peter Roughton
26th June 2019

Very good customer service

Very good customer service, always polite.

Anonymous
26th June 2019

Everything went very well

Everything went very well, no delay, good treatment.

Mrs Kathleen Brown
26th June 2019

Fast and friendly

Fast friendly and professional. Only downside didn't get a lollipop or a sticker

Mr Richard Sutcliffe
25th June 2019

Went straight in for my appointment

I went straight in for my appointment before time and the dental nurse was very informative about my treatment which I thought was great.

Mrs Vicki Shaw
25th June 2019

Very efficient

Very efficient and friendly.

Mrs Jayne Whetton
25th June 2019

Informative and gentle

Hygienist was informative and gentle.

Mr Paul Roach
25th June 2019

Great customer service

Really helpful throughout. Great customer service.

Mr Joshua Holmes
25th June 2019

Excellent treatment

Service was good, my treatment excellent.

Mr Stephen Buckby
25th June 2019

Treated very gently

I was very pleased with the service, I was dealt with quickly and treated very gently. Overall I'm very pleased with the service as I don't like going to the dentist.

Mr Richard Jordan
25th June 2019

Genesis South Normanton Dental Practice

Good dentist are hard to find, all their staff are hand picked!

Mr Allan Cunningham
25th June 2019

Very friendly service

As pleasant an experience as a visit to the dentist can be. Very friendly service.

Mr Alan Donegani
23rd June 2019

Very kind and supportive

Very kind and give me lots of support when having my Wisdom teeth out.

Miss Carla Haynes
23rd June 2019

Pain free and professional

I had a tricky broken tooth extracted which had to be cut into two pieces and removed into halfs. Mrs Beatriz Sanchez did the procedure in a very pain free and professional manner 10/10.

Mr Lee Jackson
23rd June 2019

Genesis South Normanton Dental Practice

I was surprised how well he had done, it was along while since I'd had an experience like that.

Ms Suzanne Chappell
23rd June 2019

Really good aftercare

Really good aftercare, I'm actually impressed. Takes some doing that does. Grumpy Grandad.

Mr Paul Booth
23rd June 2019

Welcoming, friendly

Welcoming, friendly reception.

Mr Stephen Boyd
21st June 2019

Dental appointment

Professional and friendly staff, appointment's have been on time and the prices are good.

Miss Casandra Mason
21st June 2019

Kind and patient

Excellent service, kind and patient.

Miss Kay Whitton
21st June 2019

A relaxed visit to surgery

It was a relaxed visit to surgery, quick and professional

Miss Janice James
21st June 2019

Emergency appointment

Fitted me in with an emergency appointment. Very friendly and professional.

Mr Anthony Lewis
20th June 2019

Fantastic, friendly staff

Fantastic, friendly staff. The receptionists are especially helpful and polite.

Mr Tony Marshall
20th June 2019

Very efficient and capable

The practice is clean and tidy and the staff very efficient and capable.

Mr Michael Gwillim
20th June 2019

Lovely friendly staff

Lovely friendly staff and always care for your needs.

Mr David Moss
20th June 2019

Genesis South Normanton Dental Practice

I don't suppose many people look forward to a trip to the dentists...but a visit to Genesis South Normanton is about as good as it gets. Polite, friendly reception staff, bright modern environment and professional dentists and hygienists.

Mr Lloyd Saich
20th June 2019

Friendly staff, I always feel relaxed

Friendly staff, I always feel relaxed and happy with any treatment I have.

Mrs Julie Grainger
20th June 2019

Excellent staff, treatment was good

Excellent staff, treatment was good, always asked if you was ok etc.

Mr Matthew Back
20th June 2019

Helpful, efficient

Friendly, helpful staff and efficient service.

Mr David Ross
20th June 2019

Really reassuring and cares

I'm terrified of dentists and really do not like going. As I have really sensitive teeth. But dentist I visit is really reassuring and cares.

Mrs Zynell Mason
20th June 2019

Polite and very helpful

Genesis have always been good as far as I am concerned. I have never had any problems, all the staff are polite and very helpful.

Mrs Lynn Harvey
20th June 2019

Dental appointment

Staff are very welcoming and helpful.

Mrs Kimberley Walker
20th June 2019

Organised, good advice

Organised, good advice, not too pushy.

Anonymous
20th June 2019

Fantastic service

Fantastic service. I've just joined this practice due to moving area, they were recommended to me by my hospital dental consultant when I needed my wisdom teeth removing. I needed four fillings due to receded gums during pregnancy. I had a wonderful experience with Maria. She's got the knack administering the anaesthetic! I didn't feel a thing! Never had that before....that's usually the worst part, the anaesthetic , blew me away. Well done Maria! Thank you for taking such good care of me!

Anonymous
18th June 2019

Prompt and reliable service

The reasons I like Genesis are because it is a very clean, prompt and reliable service. The staff are very welcoming and pleasant.

Mrs Ann Lawler
18th June 2019

Sympathetic to the individuals needs

The dentists are sympathetic to the individuals needs.

Mrs Christine Bradshaw
18th June 2019

Nice relaxed visit

Nice relaxed visit again.

Mr Gary Naylor
18th June 2019

Professional polite staff

Professional polite staff. Do their best to accommodate you.

Mr Ian Beastall
18th June 2019

Genesis South Normanton Dental Practice

My 85 yr old mother also uses you and you always are very nice with her, patient and answer all her questions. She likes her visits.

Mr Gordon Truswell
18th June 2019

Brilliant staff

Brilliant staff, very friendly.

Mrs Susan Graves
18th June 2019

Dental appointment

The service was very good the staff were excellent but I found the dentist a little rough.

Mr Brian Lewis
17th June 2019

Very polite and friendly

Very polite and friendly staff who are always helpful, from the receptionist to the dentist.

Mr Ian Atkinson
14th June 2019

Brilliant, very patient

I had a tooth extraction yesterday, Beatrice was brilliant, very patient, ended up having four needles to get it to go numb.

Mrs Janet Cotterill
14th June 2019

Effective, polite

Effective, polite and good service, thank you.

Mr Gary Short
14th June 2019

An enjoyable experience

The service is excellent, being polite, friendly, caring, efficient and professional. Whilst some may dread going to the dentist I think going to the dentist at Genesis South Normanton is actually an enjoyable experience!

Anonymous
14th June 2019

Dental appointment

Friendly and professional.

Mrs Lisa Galvan-Reyes
14th June 2019

Dental appointment

Pay for my Treatment which I've already payed for NI, yet I can't get a seat in Waiting Room due to those that don't pay for treatment bringing their Family for a day-out ! Please Publish!

Mr Spencer Bond
13th June 2019

Excellent

Excellent, no complaints at all, the staff are all lovely.

Mrs Gillian Greenway
13th June 2019

My dentist is lovely

My dentist Maria is lovely, very friendly and makes you feel at ease! All the staff look smart.

Anonymous
13th June 2019

Recent dental appointment

Friendly, professional, helpful.

Mrs Karen Cousins
13th June 2019

Staff really friendly

Staff really friendly. Nice and clean professional practice.

Miss Sarah Kitts
13th June 2019

I am treated sympathetically

I have a fear of dentistry but I am treated sympathetically which enables to cope with something I find difficult. The treatment is effective, advice is given as appropriate and I feel confident in the process as a whole.

Mrs Doreen Brown
13th June 2019

Dentist very good

Dentist very good and friendly. All other staff the same.

Ms Glennis Smith
13th June 2019

Not kept waiting

Efficient and friendly staff. Not kept waiting.

Mrs Lisa Birks
13th June 2019

An excellent service

An excellent service, the dental nurse gave me a tip on how to relax whilst having work done. Wriggle your toes. It really worked fantastic.

Miss Moira Coles
13th June 2019

Dental appointment

All staff are very professional and friendly for such a small place.

Anonymous
13th June 2019

Thorough examination

Friendly Receptionists. Myself and my children all had a thorough examination with the dentist. The dentist was very nice. She gave advice and made my son feel at ease.

Mrs Lisa Williams
12th June 2019

Care and service is top notch

Care and service is top notch, people are courteous polite and helpful.

Mr Michael Lane
12th June 2019

Sympathetic and helpful experience

As a nervous patient I could not have received a more sympathetic and helpful experience from the staff. It really makes a huge difference and makes me more confident and happy about future appointments.

Mrs Nicola Vernon
12th June 2019

Dental appointment

Very efficient service.

Mrs Mandy Harper
12th June 2019

Very informative and reassuring

Dental treatment yesterday with female hygienist, sorry I can't remember her name, but did introduce herself must add, but very informative and reassuring. I become very anxious regarding upcoming dental treatments but she put me at ease every step of the way which was great. A true valued member of your team!

Mrs Sarah Lounds
11th June 2019

My dentist is amazing

Love the service at Genesis, all staff are very friendly and helpful. My dentist is amazing. I used to have a fear of dentists but not anymore.

Mrs Tracey Martin
11th June 2019

Genesis South Normanton Dental Practice

I am so pleased with the improvement in my teeth since moving to Genesis.Carmen is honestly the only dentist that I am not afraid to go to, after a few bad experiences with other dentists.

Mrs Susan Hibbitt
11th June 2019

Warm welcome

Warm welcome and proficient dentist.

Miss Jennifer Campbell
11th June 2019

Impressed with the treatment

As a person that doesn't like going to the dentist the hygienist Anna and the nurse made me feel comfortable so was impressed with the treatment.

Ms Glenda Wright
11th June 2019

Very friendly and helpful staff

Very friendly and helpful staff. Went in for check up, found hole in tooth, said they could get me in 20 mins later, brilliant.

Mr Tony Diver
11th June 2019

Very caring and professional

Very happy with the service. Put me at ease and were very caring and professional. Thank you.

Mrs Jane Molsher-Berry
11th June 2019

Efficient and friendly

Always efficient and friendly.

Mr Ian Douglas Priest
11th June 2019

Always feel in good hands

Excellent service and extremely friendly from start to finish. Always feel in good hands.

Mr Jonathan Ellks
11th June 2019

Friendly, efficient staff

A clean, tidy, well presented practice with friendly, efficient staff.

Mr Roy Miles
10th June 2019

Very welcoming and professional

Seen on time and all staff very welcoming and professional.

Miss Judith Chadwick
10th June 2019

Fantastic and patient

Very attentive, had to take my toddler to my appointment both Carmen and her assistant were lovely. Fantastic and patient as he became distressed wondering what was happening. Both were absolutely lovely and also gave him a sticker!

Miss Jade Pippa Revill-Ross
10th June 2019

Very welcoming

Very welcoming and made to feel at ease as I'm very nervous.

Mrs Debbie Humphrey
10th June 2019

Friendly, professional practice

Friendly, professional practice, clean and tidy, well done.

Mr Mathew Humphrey
10th June 2019

Brilliant service and communication

Maria is brilliant! Brilliant service and communication from Genesis!

Ms Dawn Thomas
10th June 2019

Genesis South Normanton Dental Practice

I used to dread going to the dentist but now I've found South Normanton, I don't.

Mrs Caroline Boxall
8th June 2019

Friendly and professional

Friendly and professional making me feel at ease.

Mr Roy Smith
8th June 2019

Plenty of information given

Friendly and helpful staff, plenty of information given about any treatment that's needed.

Ms Wendy White
8th June 2019

Dental appointment

John has gentle hands and puts you at ease.

Mr Ryan Toporowski
7th June 2019

Explain procedures well

All staff are very friendly and explain procedures well and I felt put at ease.

Mrs Jayne Mallatratt
7th June 2019

Very professional customer service

Very professional customer service as always, happy customer.

Mr Michael Rawnsley
7th June 2019

Very clean and airy surgeries

Friendly staff. Very clean and airy surgeries. Dentists very thorough and put patients at ease.

Mrs Brenda Green
7th June 2019

I am always pleased

I am always pleased with the advice and excellent service I receive from Genesis dentists.

Mrs Ann Bowler
7th June 2019

Efficient and friendly

The dentist and staff are efficient and friendly.

Anonymous
7th June 2019

Looked after well

I have always been looked after well.

Mr Cyril Martin
7th June 2019

They certainly make you feel at ease

This was my second visit to this surgery and so far they deserve a high award for customer care and professionalism as they certainly make you feel at ease on entering the building and in the dentists chair.

Mr Douglas Gray
7th June 2019

The dentist was great

Efficient friendly service and the dentist was great. Considerate, professional and very careful!

Ms Diane Marshall
7th June 2019

Informative, kind and caring

We have recently moved into the area. And it is the best dentist I have ever been to. The dentist was informative, kind and caring. She put me at ease throughout my root canal treatment and I am really pleased with the results. So, for that, I want to say thank you, To you and your team!

Miss Ria Bramhall
7th June 2019

Cannot fault the practice

Cannot fault the practice, nice, clean and very friendly staff.

Mr Neil Bailey
7th June 2019

Cannot fault them

Cannot fault them, got me straight in, did not have to wait long over my appointment and sorted my tooth, excellent service, thank you.

Mrs Jacqueline Watson
7th June 2019

Very impressed with the practice

I am very impressed with the practice and appreciate the reminders. Staff very friendly, and very happy with my treatment. Thank you.

Mrs Elizabeth Parkes
7th June 2019

Highly recommended

Very tidy reception with friendly staff behind the counter. Professional and friendly dentist and hygienist. Highly recommended.

Mr John Clarke
6th June 2019

On time, reassuring

Appointment on time. Dentist very friendly and reassuring.

Anonymous
6th June 2019

Understanding and gentle

My dentist was understanding of my chronic illness and very gentle. He explained everything he was doing and a better way of cleaning my teeth.

Ms Lizanne Dilley
6th June 2019

I was well looked after

I was well looked after and my appointment ran on time.

Miss Donna Syson
6th June 2019

Genesis South Normanton Dental Practice

The staff are friendly and welcoming and make it easy to go.

Mr Scott Moutford
6th June 2019

Efficient and helpful

I arrived early and was seen ahead of the appointment time. The appointment was efficient and helpful with helpful advice given.

Mr Paul Naylor
5th June 2019

Absolutely fantastic

Since using Genesis SN Dental practice. the staff have always been very professional and my Dentist has been absolutely fantastic. she makes me feel at ease. I must say that in all the years previous i hated going to the Dentist but I actually enjoy going to this one. I recommend it 100 per cent.

Mr Edward Martin
5th June 2019

I feel looked after

Very happy with Carmen - she's considerate and kind, and I feel looked after. All staff very polite.

Mrs Penny Goodchild
5th June 2019

Dental appointment

Friendly and professional staff.

Miss Teresa Walters
5th June 2019

Got me in at short notice

Got me in at short notice and sorted out the horrible pain.

Mr Michael Williams
5th June 2019

Great, honest service

Appeared to be a very busy day with staff sickness. Staff seemed to be pulling together to get patients seen asap and still with a smile on their face. Always professional. Great, honest service.

Mrs Kerry Benger
5th June 2019

Genesis South Normanton Dental Practice

Being terrified of needles they were very good at making me feel at ease and were talking to me all the way through my treatment.

Mrs Beverley Knight
5th June 2019

Very good friendly service

Very good friendly service from all members of staff.

Mr Jack Kerry
5th June 2019

Great service

Great service from both Reception and Dentist. Went in to make an appointment and within an hour a cancellation appointment had come in so sorted same day. Perfect. Thank you.

Mrs Sharon Browett
4th June 2019

Very good and friendly on reception

I am nervous about going to the dentist, but they always put me at ease, also they are very good and friendly on reception.

Mrs Hilda Bramley
4th June 2019

New Bridge and crown - The work was phenomenal

I was the most frightened patient on the planet till I went to Genesis. The work was phenomenal. The surgery completely put you at your ease from the receptionist to the dentist. Discussed with dentist my plan of action the price was not over the top and my confidence had soared, thank you.

Ann Kingston
4th June 2019

My appointment was on time

My appointment was on time which surprised me, the staff where friendly and the waiting room was clean and well maintained.

Anonymous
4th June 2019

Dental appointment

The girl at the counter was too busy talking to take payment, and did not realise that my card was declined. She phoned me while I was at home and was put out that I wasn't with my purse. Was promised that the dentist would be able to carry out treatment over the phone for a broken tooth. Turned out that it was only an emergency appointment and the dentist would not be able to carry out treatment. Could not fit me in until the end of July/August. Completely disappointed that I was lied to on the phone. Time to look for a new practice

Miss Jodie Whitemore
3rd June 2019

Genesis South Normanton Dental Practice replied on 3rd June 2019:
Thank you for taking time to offer feedback on our practice. I will telephone you to discuss your areas of concern. Kind regards Practice Manager

A pain free extraction

After ringing up at 8 for an emergency appointment to remove my wisdom tooth I was booked in at half 10. Carmen was fantastic. After a few injections it was a pain free extraction, I even got a sticker!! I had to ask though as I'm 43!! Brilliant dentist. Thank you so much.

Mrs Ingrid Campbell
31st May 2019

Quick service, very friendly

Quick service, very friendly staff, clean and pleasant surroundings.

Mrs Amanda Best
31st May 2019

Great facilities

Friendly helpful staff and great facilities.

Miss Emily Hill
31st May 2019

Always very helpful

Always very helpful, staff are polite, I am happy there.

Mr David Bamber
31st May 2019

Would definitely recommend

Staff very friendly and helpful, surgery clean, would definitely recommend.

Anonymous
31st May 2019

Good atmosphere

Good atmosphere, clean, all staff helpful and relaxed.

Mr Melvyn Graham
31st May 2019

Dental appointment

Fast efficient service.

Mrs Gillian Mosley
30th May 2019

Puts you at ease and is thorough

Ms Garcia is lovely, puts you at ease and is thorough.

Mrs Tara Box
30th May 2019

A friendly relaxing atmosphere

Very thorough and professional with a friendly relaxing atmosphere.

Mrs Amanda Rowbotham
30th May 2019

The procedure was pain free

Although my appointment was 20 minutes late the dentist apologised and the procedure was pain free.

Anonymous
30th May 2019

Filling replaced without drama

Receptionist was able to get me in to see a dentist straight away. I know I was lucky, there had just been a cancellation! Filling replaced without drama and only a tiny bit of drilling and everything was back to normal before 9am. Excellent.

Mrs Alison Axelson
30th May 2019

Amazing with my children

The dentist we saw was amazing with my children and always gives me lots of advice.

Miss Rebecca Kemp
30th May 2019

Keeps you calm

Maria Fernandez is so nice, keeps you calm as I'm a nervous patient.

Mrs Samantha Coope
29th May 2019

They made me feel relaxed

When I first came to Genesis Dental practice I was a bag of nerves, they made me feel relaxed and not too worried about coming anymore,

Mrs Alexandra Zainali-Tari
29th May 2019

Lovely staff, very accommodating

Lovely staff, very accommodating. Great service I'm very happy to be registered at this practice.

Miss Faye Deabill
29th May 2019

Excellent service, like always

Excellent service, like always. Recommending this place.

Mr Artur Michalik
29th May 2019

Lovely service

Lovely service, given from all staff.

Mrs Ripley Toporowski
28th May 2019

Lovely environment

Everyone is always friendly, lovely environment especially for children.

Mrs Dawn Welch
28th May 2019

Dental work is always exemplary

Always friendly. Always welcoming and perhaps more importantly, dental work is always exemplary.

Mr Darren Kerry
24th May 2019

Reassuring, welcoming

Very reassuring staff and welcoming.

Miss Michelle Harrold
24th May 2019

Highly recommend Genesis

I find staff very helpful very professional in all aspects treatment, would highly recommend Genesis Dental Practice.

Mr Kenneth Dawes
24th May 2019

Friendly, caring and professional

The staff is friendly, caring and professional.

Mr Francis Galvan-Reyes
24th May 2019

Excellent service, patient centred

Excellent service, patient centred, Beatrice very caring and skilled dentist, explains everything, would recommend.

Mrs Helen Marie Scouse
24th May 2019

Dental appointment

Staff are all friendly and helpful. Not many people like going to the dentist but this practice makes it as pleasant as possible.

Mr David Proctor
24th May 2019

Pleased with treatment

Pleased with treatment offered.

Mrs Kathleen Brown
24th May 2019

Very good at their jobs

I found the dentist and his assistance very pleasant and very good at their jobs.

Mrs Susan Fisher
24th May 2019

A first class experience

Extremely helpful, polite, and most importantly my appointment was on time. Treatment was first class all throughout- a first class experience.

Mrs Shena Hanwell
23rd May 2019

A really good service

They give a really good service, friendly, explain everything to you about what you need doing to your teeth.

Miss Madeleine Geoghegan
23rd May 2019

Genesis South Normanton Dental Practice

Professional, friendly service.

Ms Florence Christine Wood
23rd May 2019

Dental appointment

I am very pleased with my experience I had, would recommend someone who would like to come.

Miss Debbie Stanley
23rd May 2019

Friendly and very knowledgeable

Staff are friendly and very knowledgeable.

Mr Kevin Albrighton
23rd May 2019

Very professional staff

Very professional staff and I am a very scared customer and Beatrice always helps me.

Mrs Farida McGann
22nd May 2019

Genesis South Normanton Dental Practice

A very comfortable appointment.

Mrs Susan Fox
22nd May 2019

Excellent service

Excellent service and very efficient.

Mr David Linley
22nd May 2019

Recent dental appointment

Had me sat for an hour before being called in as they had took the wrong person in for my appointment and blamed it on computer problems yet, everyone else was in and out within 10m.

Mrs Clair Sharples
22nd May 2019

Genesis South Normanton Dental Practice replied on 21st May 2019:
Dear Mrs Sharples Thank you for taking the time to offer a review on our practice. I am so sorry that you had to wait over an hour for your appointment. The computer error has been reported to be investigated, so hopefully this unfortunate event will not happen again. Please accept our sincere apologies. Kind regards Practice Manager

Very pleased with the end results

I had not seen this dentist before but she was excellent in the way she explained everything before she did it. I was also very pleased with the end results.

Mr Steven Johnson
22nd May 2019

Excellent Dental practice

Excellent Dental practice. Followed my Dentist Carmen from her other surgery to here and found this surgery so much cleaner here.

Mrs Christine Robinson
22nd May 2019

Dental appointment

The only thing that I can complain about is the waiting time, I always have to wait quite a while.

Mrs Lisa Vaughan
21st May 2019

Genesis South Normanton Dental Practice replied on 21st May 2019:
Thank you for taking time to offer feedback on our practice. On auditing your appointment times, it appeared that you arrived early for your appointment on this occasion, and was taken into surgery 2 minutes after your scheduled time. If you would like to discuss previous waiting times with the practice manager, then please do not hesitate to contact the surgery. Kind regards Lindsey

Dental appointment

Reception staff are fantastic. The practice itself nice and clean. The dentist- ok but not very understanding of my fear.

Miss Jemima Self
21st May 2019

Genesis South Normanton Dental Practice replied on 21st May 2019:
Thank you for taking time to offer feedback on our practice and to mention how pleased you were with the reception staff. If you feel that the dentist was not understanding of your fears, then we would be more than happy to transfer you to an alternate dentist within the practice. If you wish to do this, then please contact the reception team, who will be able to help you. Kind regards Practice Manager

Punctual service and painless treatment

Friendly staff, punctual service and painless treatment!

Mr David Walters
21st May 2019

Very kind and understanding

Not being able to cope with the dentist, having a bad experience in the past, I have to say they were very kind and understanding.

Mr Damian Monroe
21st May 2019

Excellent service

Excellent service, all staff are lovely.

Mrs Christine Hillyer
21st May 2019

One of the best experiences of its kind

A visit to the dentist is not everyone's idea of fun but from the warm and efficient reception through to the friendly and proficient dentists and their assistants this has to be one of the best experiences of its kind.

Mr Henry Simpson
19th May 2019

Felt at ease during my treatment

Friendly staff. Had a nice chat with the hygienist. Felt at ease during my treatment.

Mr Sam Lavington
19th May 2019

Excellent service, 5 stars

Excellent service, 5 stars, welcomed into the room with no problems at all.

Mr Lewis Pepper
19th May 2019

Very professional, polite

Very professional, polite and clear explanations of what's going to happen.

Miss Natasha Webb
19th May 2019

On time, thorough

I was seen on time and my check-up with Suhael was the most thorough check I have had. He gave advice without patronising or criticising.

Anonymous
19th May 2019

Pleasant friendly service

Pleasant friendly service and very good professionals.

Mrs Jane Waterall
19th May 2019

I highly recommend them, just wonderful

Genesis Dental Practice at South Normanton is a very friendly professional service. I am a nervous patient but when attend I am made to feel relaxed and special. I grew up when is was a butchers shop at the dentist but going to South Normanton Genesis is just wonderful. I highly recommend them both the service and all the staff, hygienist and dentists. Thank you.

Mrs Carol Radford
18th May 2019

Excellent treatments

On time...excellent treatments.

Mrs Elizabeth Elliott
18th May 2019

I always feel fully informed

They are very friendly and always helpful and makes you feel welcome and I always feel fully informed of any treatment which is required as they go in to detail about it.

Miss Melonie Judge
18th May 2019

Dental appointment

Very good service and friendly staff.

Mr David Henry Taylor
18th May 2019

Very good dentist

Very good dentist and always helpful.

Miss Jennifer Moss
18th May 2019

Excellent friendly service

Excellent friendly service. Made to feel at ease with all my questions answered.

Mrs Tina Sutcliffe
18th May 2019

Genesis South Normanton Dental Practice

All the girls are friendly and polite and always with a smile but the hygienist makes it worth coming.

Mr Mark Soar
18th May 2019

Service excellent

Service excellent, very good reception staff.

Mr Michael Cope
18th May 2019

Good treatment and advice

Short waiting time. Gentle dentist. Good treatment and advice. Thank you.

Mrs Angela Copeland
17th May 2019

Made a traumatic experience a breeze

Made a traumatic experience a breeze, put me at ease as soon as I sat down, had put off visiting for a year and made things worse, all sorted and very happy now.

Mrs Yvonne Barratt
17th May 2019

Dental appointment

My customer experience was very good.

Mr Timothy Shaw
17th May 2019

Dental appointment

Quick and efficient.

Mr Andrew Brian Coope
17th May 2019

Made me feel at ease

The girls on reception were lovely and we were seen by Maria the new dentist, made me feel at ease because I'm not very brave thank you.

Mrs Glenis Hill
17th May 2019

A top notch service

The staff are always professional and polite, and make the experience a pleasant one which is some achievement given the apprehension of undergoing dental procedures. I would always recommend Genesis Dental Services to anyone seeking a top notch service.

Mr David Brewer
17th May 2019

Efficient and friendly

Clean, efficient and friendly.

Mr Jason Graves
17th May 2019

Everything you need in a dentist

Everything you need in a dentist, professional, friendly and helpful.

Mrs Tracie Derner
17th May 2019

Very friendly

Very friendly and helpful.

Mrs Hannah Lobley
16th May 2019

Genesis South Normanton Dental Practice

Courteous and professional.

Mr Kevin Marshall
16th May 2019

Excellent patient treatment

From reception to dentist, excellent patient treatment.

Mr Geoffrey Calladine
16th May 2019

Pleasant, punctual

Very pleasant staff, punctual appointments. Great text message service and reminder emails.

Mr Clifford Brentnall
16th May 2019

Saw dentist on time

Saw dentist on time, and she was very nice.

Anonymous
16th May 2019

Very courteous staff

Very courteous staff but I didn't get a badge for being a brave boy lol.

Mr David Skelton
16th May 2019

Genesis South Normanton Dental Practice

Staff friendly, and well informed.

Mrs Rachel Butler
16th May 2019

Calm, relaxed, patient manner

Anna Fear and her assistant were fantastic. I'm very nervous at the dentist and their calm, relaxed, patient manner was very reassuring. It made the experience much less traumatic than I build it up to be.

Anonymous
16th May 2019

Staff are really lovely

Nice friendly dentist. Staff are really lovely. Nice and clean.

Mrs Kerry Baker
16th May 2019

Very friendly and helpful

The staff are very friendly and helpful.

Mrs Susan Griffiths
16th May 2019

Genesis South Normanton Dental Practice

Friendly and efficient.

Anonymous
15th May 2019

As usual absolutely first class

As usual absolutely first class treatment, very professional and friendly not forgetting helpful, thank you Genesis.

Mrs Anne Kingston
15th May 2019

Great team, very helpful

Great team, very helpful and professional.

Mrs Claire Harker
15th May 2019

Professional and on time

Very professional and on time.

Miss Michelle Ball
15th May 2019

Put you at ease if you are anxious

The staff are very friendly and put you at ease if you are anxious.

Mrs Julie Blackshaw
15th May 2019

Nice people

All ok, good for another year, nice people.

Anonymous
15th May 2019

Emergency appointment

I rang for an emergency appointment as I had broken a tooth. Was offered an appointment the same day but couldn't attend due to work. Received a call later the same day offering me an appointment the next day. The reception staff are always friendly and efficient and am always happy with the treatment I receive.

Mrs Ruth Connell
15th May 2019

Make you feel very welcome

The dentist and all the staff where very professional and polite, make you feel very welcome.

Mr Andrew Hibbitt
15th May 2019

Very professional

Very professional. Kept you up to speed with everything they are doing.

Mr Michael Duncan
14th May 2019

They have helped me with my phobia

Before I was terrified of the dentist and they have helped me with my phobia about dentists and have took me to trust them to do what needs to be done. I'm still frightened but I'm not too bad now, they are absolutely brilliant, I can't fault them, you do well to sign with them.

Ms Ann Moffett
14th May 2019

Hygienist appointment

The hygienist is very professional but friendly and understands that a clean can be painful. He does everything he can to minimise discomfort. I wouldn't be nervous now to see him.

Mrs Rachel Tennant
14th May 2019

Nothing was too much trouble

A very professional, kind and caring experience, from the dentist and all staff. I was made to feel at ease and relaxed during my treatment, and nothing was too much trouble.

Mr Ian Talbot
14th May 2019

Excellent, helpful, calming

Excellent, helpful, calming approach.

Mr Joshua Thorpe
14th May 2019

Genesis South Normanton Dental Practice

I have always found the practice to be professional and will take the time to answer your concerns with regards to your treatment and dental health.

Mr Patrick Treweek
14th May 2019

My dentist is very pleasant

The practice is very clean. Receptionist are very friendly. My dentist is very pleasant. I trust him 100%.

Ms Julie Hollingworth
14th May 2019

Polite, quick

Polite, quick and clean.

Miss Amy Sutcliffe
14th May 2019

I would recommend this practice

The staff were friendly and helpful. I found my treatment painless. I would recommend this practice.

MR Gareth Brammer
11th May 2019

I was seen straight away

I was seen straight away ..very good thanks.

Ms Betty Orlyk
11th May 2019

Very thorough and caring

Suheal and Kayleigh are a lovely team and a credit to your practice. Very thorough and caring.

Mr Lee Burrows
11th May 2019

Good treatment

Pleasant staff. And good treatment.

Ms Dawn Valerie Metters
11th May 2019

Welcoming, informative and efficient

As always the staff at Genesis South Normanton are welcoming, informative and efficient. My questions are always answered, with a smile and all the staff put you at your ease, which is very much appreciated.

Mrs Shelley Woodruff
11th May 2019

Always found them excellent

All very good, no complaints at all, have gone there for many years, always found them excellent.

Mrs Gillian Greenway
10th May 2019

Professional throughout yet caring

Professional throughout yet caring. Explain everything as you are going along.

Mrs Claire Rhodes
10th May 2019

Very kind and gentle hygienist

Very kind and gentle hygienist. Punctual appointment. I am afraid of dentists and my fears were handled sensitively.

Mrs Sara Sainsbury
10th May 2019

Excellent treatment

Excellent treatment, helpful staff.

Mr Stuart Bent
10th May 2019

Did a very good job

Very fast and did a very good job.

Mrs Joanne Herrett
10th May 2019

Really good experience

The experience at Genesis is a really good one, they make you at ease. I have neglected my teeth because of past experiences with other dentists but now I go regularly and they are all lovely and most importantly the dentist actually talks to you which I think is very important.

Miss Tracey Dobb
10th May 2019

Genesis South Normanton Dental Practice

Friendly and helpful, very professional.

Miss Karen Hart
10th May 2019

Kindness and understanding

As always the practice staff make the visit as stress free as possible, my dentist and nurse always treat me with kindness and understanding.

Mr Paul Davies
10th May 2019

Dental appointment

Very friendly, clean and good staff.

Mr Simon Jones
9th May 2019

Brilliant and understanding

Was in a lot of pain and was seen promptly and treated very shortly after. Very pleasant staff and Carmen and her assistant were brilliant and understanding as I was very nervous but they put me at ease the whole process

Mrs Rachel Bacon
9th May 2019

Supportive during treatment

Friendly staff, very helpful and supportive during treatment.

Miss Andrea Hopkin
9th May 2019

Lovely dentist

My dentist Maria is lovely.

Mrs Andrea Tomlinson
9th May 2019

Genesis South Normanton Dental Practice

Excellent administration and dental staff.

Mr Andrew Upton
9th May 2019

Very good, professional

Very good, professional and friendly service.

Mr Robert Webb
9th May 2019

Thank you for fixing my tooth

I would like to say thank you for fixing my tooth yesterday and I did sleep well.

Mrs Kathleen Simons
9th May 2019

Thorough examination

Thorough examination and pleasant lady dentist and nurse.

Mrs Pamela Jordan
9th May 2019

Excellent, on time, kind

Excellent, on time, kind, helpful and made to feel at ease, thank you all.

Mrs Julie Hayes
8th May 2019

Very pleasant experience all round

It was short and brief as I was in, seen to and out within minutes. The dentist and assistant I saw were both very friendly, chatty and polite to me, very pleasant experience all round.

Mr Geoffrey Kevin
8th May 2019

Great with the kids

Dentist was great with the kids.

Miss Nicola Richardson
8th May 2019

Make me feel at ease

I am quite a nervous patient and both my dentist and hygienist make me feel at ease. They are very friendly as are the reception staff.

Mrs Melanie Pether
8th May 2019

Recent dental appointment

I felt on this occasion the dentist I saw did try to be more understanding towards me as a person and offer help/possible options going forward, which I hadn't felt on previous visits.

Mrs Kelly Rickwood
8th May 2019

Genesis South Normanton Dental Practice replied on 7th May 2019:
Dear Kelly Thank you for taking the time to offer feedback on our practice. I am pleased that you felt the dentist was more understanding towards you, and that your visit was more successful. Kind regards Practice manager

Very professional, clear communication

Very professional and clear communication about what was being done.

Anonymous
8th May 2019

Quick and efficient

Quick and efficient service.

Mrs Diane Partlow
8th May 2019

Would recommend to anyone who is nervous

First visit, friendly staff, wonderful service, would recommend to anyone who is nervous.

Mr Ian Kerry
8th May 2019

Very clean and welcoming

Very clean and welcoming and time keeping was ok.

Anonymous
7th May 2019

Efficient, friendly

Efficient, friendly and obliging.

Miss Karen Bradley
7th May 2019

Dental appointment

Dentist mumbles never felt satisfied almost like they are working to a budget rather than customers needs.

Mr Stanley Winfield
7th May 2019

Genesis South Normanton Dental Practice replied on 7th May 2019:
Dear Mr Winfield Thank you for taking time to offer feedback on our practice. I can assure you that we do not work to a budget at our practice and that we are in line with GDC requirements, however if you do not feel satisfied with the dentist that examined you, then you are more than welcome to change to one of our other practitioners, if you wish to stay with the practice. Please mention this to the reception team when making your next appointment. Kind regards. Practice Manager

Genesis South Normanton Dental Practice

Always friendly and helpful.

Mrs Mary Hale
7th May 2019

Very polite and very helpful

All the people I saw and talked too, were very polite and very helpful. It has been like that, since I moved here2 years ago. Thank you for making me feel good.

Mr Colin Ashmore
7th May 2019

Dental appointment

The Receptionists are more than helpful. The Dentist carefully helps to makes your experience as comfortable as possible

Miss Kelly Heenan
7th May 2019

Dental staff very informative

Dental staff very informative in the treatment given and made me feel at ease.

Mrs Vicki Shaw
7th May 2019

The dentist was really gentle

Receptionist was really friendly. The dentist was really gentle too.

Anonymous
7th May 2019

Seen quickly

Seen quickly and friendly staff.

Miss Jessica Morley
7th May 2019

Recent dental appointment

Could not fault the treatment. Not being seen on time made me miss my transport home!

Mr John Robinson
3rd May 2019

Excellent hygiene education

Anna Fear helped me with my gum problems and showed me how to use the brushes properly. Excellent service.

Mrs Alison Harries
30th April 2019

Emergency appointment

You sorted the damage the morning I asked for an appointment!

Mr Allan Cunningham
30th April 2019

So thorough

Different dentist to normal but she was so thorough. Never before has anyone checked my jaw she seemed to go over and above.

Miss Adele Severn
30th April 2019

The best experience I have had

I normally find the scale and polish quite painful due to sensitive gums. It was truly the best experience I have had. All of the staff at Genesis are so warm and welcoming. I would recommend my friends and family to attend. 5 star experience. Absolutely fine.

Mrs Susan Green
30th April 2019

Will recommend to all

Very professional pleasant experience. Congratulations to the whole team. Will recommend to all.

Mrs Elaine Bryan
30th April 2019

Fabulous team

I have always received efficient prompt and professional service. Fabulous team here who make you feel relaxed.

Anonymous
30th April 2019

By far the best around

Very happy with the service I receive from this dentist, by far the best around, 10 out of 10.

Miss Rachele Cook
28th April 2019

Compassionate, experienced and competent

Beatrice is the best dentist by far! A compassionate, experienced and competent practitioner

Mrs Lyndsey Foster
28th April 2019

Care and consideration

A very professional experience as always from all the staff at Genesis South Normanton. Care and consideration is the feeling when ever I visit the clinic thank you for your continued care.

Mrs Christine Talbot
28th April 2019

Always had excellent service

Always had excellent service from the staff, sometimes I have to change appointments due to work commitments they have always been very obliging.

Mr Neil White
28th April 2019

I was made to feel at ease

I hate dental treatment but I was made to feel at ease with the treatment.

Mr Phillip Lee
28th April 2019

Great efficient service

Very friendly staff, not too pushy. Great efficient service.

Mrs Sharon Rawson
28th April 2019

Helpful, courteous, friendly

Helpful, courteous, friendly staff, clean environment, sound advice, professional.

Miss Lesley Harpham
27th April 2019

First class dentistry

I have always been treated politely and with respect and never with less than first class dentistry.

Mr David Smith-Dziuba
27th April 2019

Genesis South Normanton Dental Practice

Lovely friendly service.

Mrs Kimberley Billingsley
27th April 2019

Pleasant staff, professional treatment

Pleasant staff, professional treatment, fully informed of options, felt safe.

Mrs Lois Hickman
27th April 2019

Genesis South Normanton Dental Practice

Receptionists are warm and friendly. Dentist explains what he is going to do and on each check up removes any excess build up of plaque and tartar.

Mrs Jill Humphreys
27th April 2019

Excellent and caring service

Excellent and caring service from all staff. Elisa did a great job and repaired my tooth completely pain free.

Mr Ian Cairns
27th April 2019

Emergency appointment

I attended for an emergency appointment with my usual dentist and was seen on time and sorted with a treatment plan put in place. I was also referred to the hygienist and seen the same day.

Mrs Emma Day
25th April 2019

Absolutely brilliant

Maria was absolutely brilliant. So was the receptionist. I was so nervous about my treatment but Maria put me at ease straight away and made sure I was comfortable all the way through. Highly recommend this dental practice.

Mrs Roxann Mendham
25th April 2019

Efficient, friendly

Efficient, friendly, very pleasant. As always.

Mrs Shelia Murphy
24th April 2019

Friendly and professional

Staff are friendly and very professional.

Anonymous
24th April 2019

Excellent explanation of treatment

Good information given and excellent explanation of treatment given. Thank you.

Mrs Margaret Revill
23rd April 2019

Same day emergency appointment

One of my crowns came loose and fell off just before a bank holiday. Genesis managed to book me in that day and a repair was completed with minimal fuss. Many thanks

Anonymous
23rd April 2019

Love Genesis

Love Genesis and lovely, friendly, polite staff who care.

Mr Richard Lycett
23rd April 2019

I would certainly recommend them

I would like to thank all staff at Genesis South Normanton as they all attempt to put you at ease. I'm terrified of going to the dentist due to bad experiences in the past but was soon put at ease by the dentist. The tooth extraction was made so easy by her I didn't realise she had actually taken it out. Well done and a huge thank you. I would certainly recommend them to everyone.

Mrs Yvonne Hutsby-Bird
23rd April 2019

Highly recommended

Always helpful staff and excellent dentists. Clean and welcoming. Highly recommended.

Mrs Alexandra Brinklow
23rd April 2019

Very professional

Very professional, no complaints.

Mr Michael Rawnsley
19th April 2019

Genesis dental practice is very good

Genesis dental practice is very good, friendly staff and good systems in place to remind individual of their appointment.

Anonymous
19th April 2019

Helped me overcome my fear

The staff are always friendly and have helped me feel to overcome my fear of dentists.

Mrs Annette Jones
19th April 2019

Great service and advice

Great service and advice from Genesis!

Mr Neil Presland
19th April 2019

Excellent service, great prices

Used Genesis dental for a few years now and I have always had excellent service and the prices are great too.

Mr Alan Patilla
19th April 2019

Very friendly service, quick

Very friendly service, quick and no pressure to have work done.

Mr Lee Hutchinson
19th April 2019

Good and helpful advice

Very friendly and helpful receptionists and good and helpful advice from dentist.

Ms Mollie Buck
18th April 2019

Talk me through every step

Carmen who is my dentist and her assistant are very understanding as I am so nervous they really do calm me down talking me through every step, thank you again.

Miss Janine Pell
18th April 2019

Really quick and efficient

Really quick and efficient staff and sorted out my tooth problem straight away.

Mr Stefan Zoch
18th April 2019

Nice, knowledgeable dentist

All staff really nice, they offered me an appointment the same day. The dentist that I was seen by was Sham he was very nice and knowledgeable.

Mrs Katie Sutcliffe
18th April 2019

Such a great service

Your practice is always welcoming and you do a brilliant job with my son who is still a little nervous when he comes to the dentist. I no longer live in the area but refuse to change dentists as you offer such a great service.

Miss Hannah Caunt
18th April 2019

Efficient, helpful and reassuring

Dentist seen, I don't know his name, was very efficient, helpful and reassuring!!! The reception fitting me in at short notice was most appreciated.

Mr Robin Christopher
18th April 2019

Tooth extraction

I was terrified of having a tooth extraction but Maria was fantastic with me, don't know why I was worried now but that is after the event.

Mrs Lynne Fairweather
18th April 2019

Dental appointment

Very polite, professional and informative.

Anonymous
18th April 2019

I can always get an appointment to suit

I can always get an appointment to suit. The building is kept clean and the staff are always friendly and happy to help.

Mrs Kelly Stanley
17th April 2019

Quick and efficient

Quick and efficient. Maria adds a personal friendliness to the visit.

Anonymous
17th April 2019

Genesis South Normanton Dental Practice

All very welcoming and put at ease when you're in the dreaded chair.

Mrs Elaine Perry
17th April 2019

Explains situation and options clearly

Carmen always explains situation and options clearly. Staff polite and friendly.

Mr Ian Cockayne
17th April 2019

Quick service, pleasant and competent

Quick service, pleasant and competent dentist, shame there was no customer parking as I was with my toddler son.

Mr James Herbert
17th April 2019

My appointment was excellent

Very friendly staff. Everything was explained very clearly. Overall my appointment was excellent.

Mr Gary Hails
17th April 2019

Reception staff very helpful

Dental nurse very good with my little boy.

Anonymous
17th April 2019

Calming, great communication

Genesis has been my dentist for many years now. My children now go as do my own parents on my recommendation. Visiting the dentist can be a stressful time, but the staff are always friendly and calming, great communication and plenty of advice available. Maria in particular, is a credit to your team.

Mrs Adele Sinfield
17th April 2019

Brilliant with the children

Friendly. Supportive. Brilliant with the children.

Anonymous
16th April 2019

Very happy with my dentist

Very happy with my dentist Maria.

Mr John William Reeve
16th April 2019

Excellent service

Excellent service and very professional and friendly.

Anonymous
16th April 2019

Very patient, reassuring and caring

My experience was the best it could be, Beatrice was fantastic, very patient, reassuring and caring.

Miss Sarah Williams
16th April 2019

They are very good

Didn't have to wait very long, they were kind, polite and very efficient, I don't like going to the Dentist, but they are very good.

Mrs Barbara Dudley
16th April 2019

Lovely friendly staff

Lovely friendly staff. Jonathan the hygienist makes you feel very comfortable

Miss Sarah Limb
11th April 2019

Explained things clearly

Did not have to wait at all. Marie made me feel at ease and explained things clearly. Reception staff friendly and welcoming.

Mrs Gloria O'Brien
11th April 2019

Very impressed

Very professional, Told me more about my teeth:gums than previous practice I went to. Very informative. Very impressed.

Mrs Tracey Bailey
11th April 2019

Friendly, very calming

Friendly atmosphere, lots of smiles, very calming.

Anonymous
11th April 2019

Excellent dentist

Excellent dentist and excellent service every time.

Miss Rachel Mallatratt
10th April 2019

Quick and easy appointment

Polite friendly staff, quick and easy appointment, not much waiting.

Anonymous
10th April 2019

Friendly, warm welcoming reception

Friendly, warm welcoming reception, comfortable waiting area, Professional, empathetic staff, and I am very pleased with my new denture.

Mr Mark Jinks
10th April 2019

Very understanding of my fears

Very understanding of my fears of the dentist. I feel at ease going.

Anonymous
10th April 2019

Service was excellent

Waiting time was good and service was excellent.

Mr Tony Cawthorne
10th April 2019

Fantastic with our 2 year old

Yet again, Carmen Bodil and her assistant, whose name we never know, were fantastic with our 2 year old. Thank you!

Miss Laura Williams
10th April 2019

My dentist and hygienist are brilliant

Good customer service from all staff. My dentist and hygienist are brilliant and I always feel comfortable to ask for explanations about my treatments i.e. "what are you doing and why?"

Mrs Susan Fleet
9th April 2019

Same day emergency appointment

Genesis dealt with my call regarding my tooth pain. Arranged an appointment within an hour and removed a wisdom tooth taking less than 10 minutes. The dentist was very professional and I suffered no pain at all during or within the first 24 hours.

Mr Ian Cosford
9th April 2019

First time visit to Genesis

First time visit to Genesis. All very polite and professional, thanking all the staff.

Mr Joseph Doxey
9th April 2019

Highly recommend

Never had a bad experience yet. Everything always clearly explained. All staff very friendly and helpful. Highly recommend. I've even moved my partner and mother to Genesis South Normanton.

Mr Adam Orme
9th April 2019

I cannot fault them

The BEST dentist I've found since moving to the East Midlands some 18 years ago. I cannot fault them. Everyone is polite, professional and happy to help.

Mr Nigel Buet
9th April 2019

Dental appointment

I gave my rating on my last dental plan I wasn't happy as the dentist that did my routine check up wasn't available for the treatment we agreed and the replacement dentist messed it up that much she had to take out a tooth that had never gave me any trouble and told me that it was going to cost me more money to see the hygienist witch is normally covered under my regular treatment plan. So no I was not happy with the service

Mr Mark Barnsley
8th April 2019

Genesis South Normanton Dental Practice replied on 8th April 2019:
Dear Mr Barnsley Thank you for taking time to offer feedback on our practice. As this is an open forum, I am unable to discuss your treatment on here, due to patient confidentiality. I would be happy to discuss this issue with you in private. Should you wish to speak to me, then please contact me on 01773 549696. Kind regards Lindsey (practice manager)

Brilliant all round

Helpful, professional, brilliant all round.

Mr Christopher Mills
8th April 2019

Hygienist appointment

The hygienist made me feel relaxed and he explained everything he was going to do and offered advice.

Mr Daniel Matchett
6th April 2019

South Normanton Dental Practice

From the minute you walk in to the minute you leave the staff are always very friendly and helpful. It's always tidy and spotlessly clean.

Mrs Angela Bayliss
6th April 2019

Very happy with my experience

The reception right through to the dentist and not forgetting the dental nurses are all so friendly and helpful, very happy with my experience, thank you.

Mr Keith Bayliss
6th April 2019

Same day emergency appointment

After waking up with a very sore and swollen gum I rang at 8.30am as an emergency, was seen at 11am and sorted out promptly, very happy with the service, as usual, many thanks.

Mr Paul Middleton
6th April 2019

Very reassuring, make you feel relaxed

Very friendly staff, the dentists make you feel relaxed and explain what they are doing, if anyone is feeling nervous they are very reassuring.

Mrs Marie Mottram
5th April 2019

Excellent, professional care

Provides me with excellent, professional care.

Mr Paul Flatt
5th April 2019

Understanding of nervous patients

My Dentist, Carmen, seems very understanding of nervous patients but always does a good job. The man I saw previously, Mr Ahmad, was great too!

Mr Thomas French
5th April 2019

Dentist always explain what they are doing

Staff are friendly, dentist always explain what they are doing and put your mind at rest.

Mrs Karin Mark
5th April 2019

Efficient service

Efficient service and some helpful advice.

Anonymous
5th April 2019

Everyone is so friendly and reassuring

Everyone is so friendly and reassuring, before coming to you I had a huge fear of the dentist and now I feel quite happy and relaxed. The hygienist is especially welcoming and reassuring.

Miss Rachel Hague
5th April 2019

Very friendly and professional

Very friendly and professional staff.

Miss Tracey Daniel
5th April 2019

Best dental surgery I have attended

Genesis is the best dental surgery I have attended. Dentists and hygienists are all lovely, kind and thoughtful.

Mrs Stephanie Stewart
5th April 2019

Always a pleasure

The staff are Professional yet very friendly, and accommodating. Always a pleasure regardless of the treatment

Mr Alan Steven Busuttil
4th April 2019

Good experience

Very nice friendly staff make the experience good.

Anonymous
4th April 2019

The staff are all pleasant and helpful

The staff are all pleasant and helpful while completing their roles efficiently.

Mrs Norah Bosworth
4th April 2019

Same day emergency appointment

Although I wasn't a registered patient you got me in same day for emergency treatment. Am now happily having follow up treatment. Maria my dental surgeon was fantastic and put me at ease immediately.

Miss Abby Eccles
4th April 2019

Recent dental appointment

Very friendly and apologetic due to them running 40 mins behind due to an emergency.

Mrs Michelle Heath
4th April 2019

They always look after me

They always look after me and are very friendly.

Mrs Christine Gdula
4th April 2019

Genesis South Normanton Dental Practice

Friendly and efficient!

Mrs Ann Marie Winterbottom
4th April 2019

South Normanton Dental Practice

Very professional as always.

Mr Martin Key
4th April 2019

Sets itself above the rest

Excellent service. Kind and reliable staff. It's a shame that I had to travel from Nottingham to find a reliable practice that sets itself above the rest.

Mr Kennedy Simpson
3rd April 2019

Excellent customer care and service

The hygienist provided excellent customer care and service. Warm welcoming reception team.

Mr Kevin Edwards
3rd April 2019

Very welcoming and reassuring

My dentist and nurse were very welcoming and reassuring. I was in the chair for the shortest time possible, thank you

Miss Helen Jones
3rd April 2019

Very friendly

Very friendly and helpful.

Mr Stephen Plumb
3rd April 2019

Superb experience

Superb experience, usually scared to go but Carmen and her Co worker helped make me feel a little better! All sorted now though

Mr Daniel Sherlock
3rd April 2019

Emergency appointment

I needed an emergency appointment which was no problem to this practice. My tooth was repaired quickly. Staff were friendly and professional.

MR Gareth Brammer
3rd April 2019

Recent dental appointment

Went for a check up, needed to see the hygienist and I got in later in the day. Bonus. All done for 6 months. Winner, winner.

Miss Stephanie Foulkes
3rd April 2019

Very quick and friendly service

Very quick and friendly service from the dental team.

Mr Nigel Randell
2nd April 2019

Everything was explained to me

I am very nervous when it comes to the dentist but staff made me feel at ease. Everything was explained to me and the work was carried out without any problems.

Diane Corden
2nd April 2019

Without doubt the best dental practice

Friendly atmosphere as soon as you walk through the door, the receptionists are so friendly and professional, this runs through the whole practice. Without doubt the best dental practice I have ever been to.

Mr Stephen Smith
2nd April 2019

Informative and friendly

Made my daughter feel very comfortable. Informative and friendly.

Mrs Deborah Saint
2nd April 2019

Makes you feel quite calm

The lady who I see is lovely, I don't like dentist she makes you feel quite calm.

Anonymous
2nd April 2019

Always good service

Always good service and I feel like the staff go out of their way to form great relationships with the patients.

Miss Eleanor Lancashire
2nd April 2019

Dental appointment

My wife is my carer I have Parkinson and dementia so she recommended your dental practice. Everyone is patient and caring.

Mr Paul Marriott
31st March 2019

South Normanton Dental Practice

I felt that the deep clean I had was no better than a standard scrape and polish which should have been carried out under the first band of charges. The actual cleaning time was actually less than a normal scrape and polish and I would like some explanation as to why this was not carried out at my original check up appointment.

Mrs Jayne Brown
31st March 2019

Genesis South Normanton Dental Practice replied on 28th March 2019:
Dear Mrs Brown Thank you for taking time to offer feedback on your recent visit. As this is an open forum, i am unable to discuss the details of your treatment on here. I will telephone you to discuss the details and explain your treatment plan. Kind regards Practice Manager

Pleasant and friendly

Pleasant and friendly, makes you feel at ease.

Mrs Denise Stanley
30th March 2019

Got seen quickly

Got seen quickly and friendly. For an NHS dentist it's great.

Anonymous
30th March 2019

Great dentist

Great dentist, best I have ever been to. The dentist I personally use anyway.

Ms Lisa Atwill
30th March 2019

Would recommend

Staff always friendly and helpful. Never had any problems. Would recommend to family and friends, already have.

Miss Katherine McKenzie-Helps
30th March 2019

Friendly service and value for money

Prompt attention at appointment time, friendly service and value for money.

Mrs Jennifer Sole
30th March 2019

It has a very calm atmosphere

It has a very calm atmosphere and I trust my dentist, he makes me feel relaxed and not anxious.

Mrs Pat Butler
30th March 2019

Hygienist appointment

Good service, very kind and considerate hygienist.

Miss Julia Edwards
30th March 2019

Lovely friendly staff

Lovely friendly staff and even though I am nervous they put me at ease.

Mrs Fiona Hampson
30th March 2019

Very polite and efficient

Reception staff were very polite and efficient, the dentist and nurse were as well.

Mr Michael Zupa
29th March 2019

Prompt and friendly

Prompt and friendly as usual.

Mrs Amanda Shaw
29th March 2019

Good all round customer experience

I find that when I attend for my appointment the reception staff are courteous, helpful and friendly and my dentist and his assistant are, again, very professional, I find my visits are a good all round customer experience, as far as a visit to the dentist can be of course.

Mr Timothy Hilbert
29th March 2019

Good atmosphere

I find Genesis Dental Practice very efficient. The people are friendly. Atmosphere good.

Mrs Christina Bowler
29th March 2019

Hardly felt a thing

Friendly staff, l had a filling and hardly felt a thing!

Mrs Linda Dennis
29th March 2019

Good prompt service

Good prompt service. Staff all professional and friendly

Mr Mark Turner
29th March 2019

Would recommend to my friends

Everyone is really nice and friendly, which really helps as I am really nervous. Would recommend to my friends.

Mrs Catherine Morley
29th March 2019

On time and very friendly

On time and very friendly staff.

Mr Mark Keenan
29th March 2019

Good experience

Good experience, I look forward to my next appointment.

Mr William Howell
28th March 2019

South Normanton Dental Practice

Sahail has made dentist visits ok, I have always been a nervous patient but he has given me confidence to attend alone, thank you.

Anonymous
28th March 2019

Very happy with dental care

Only recently registered with this practice very happy with dental care.

Mrs Claire Suffield
28th March 2019

My appointment was on time

All staff are really nice and friendly. My appointment was on time.

Anonymous
28th March 2019

Genesis South Normanton Dental Practice

Lovely customer service.

Mrs Samantha Gibson
28th March 2019

Dental appointment

Very professional and helpful staff.

Mrs Jacqueline Greenway
28th March 2019

Genesis South Normanton Dental Practice

Always pleasant and helpful.

Miss Joan Hipkiss
28th March 2019

Good service

Good service, have always been able to fit me in.

Mr Christopher Boxall
28th March 2019

All round excellent service

All round excellent service, and care from all staff.

Mr Richard Bond
28th March 2019

I didn't feel the tooth being extracted

I was very nervous, had not had a tooth out for 35 years, the dental nurse was reassuring and I didn't feel the tooth being extracted, thank you for the understanding you showed me.

Mrs Donna Greaves
28th March 2019

Genesis South Normanton Dental Practice

Friendly staff. Professional.

Mr Robert Hays
28th March 2019

Dentist was very good

Dentist was very good and receptionists very pleasant and helpful.

Anonymous
28th March 2019

They have been brilliant

I am a person who is terrified of the dentist, they have been brilliant and patient with me.

Ms Ann Moffett
27th March 2019

Made me feel at ease throughout

Very professional and made me feel at ease throughout the process.

Mr Lee Gransbury
27th March 2019

Happy with my treatment

Staff very helpful. Always been happy with my treatment.

Mrs Deborah Farnsworth
27th March 2019

Would and have recommended

It was very good - excellent. No complaints at all. Would and have recommended.

Mr Gary Ransford
27th March 2019

Dental appointment

Professional and helpful.

Mr Paul Stevenson
27th March 2019

Very understanding and reassuring

My dentist is very understanding and reassuring of my fear of dentists.

Mrs Samantha Beal
27th March 2019

Your recent dental appointment

Staff are always polite and friendly. A trip to the dentist isnt my idea of fun but the staff put you at ease. They will chat before starting the treatment and regularly check you're ok throughout - it's not a robotic procedure Never had any issues with Genesis, they're a great team

Anonymous
27th March 2019

South Normanton Dental Practice

Friendly and professional.

Miss Eira Byrne
27th March 2019

Pleasant and calming

Carmen is always pleasant and calming. I have no worries on coming to my appointments with her.

Mrs Marlene Clarkson
27th March 2019

Very good care

Friendly professional service, confident I am receiving very good care.

Mr Mark Bolton
27th March 2019

I would recommend Genesis

Maria was very informative during my treatment over several weeks. Nothing was too much trouble. I would recommend Genesis to anyone.

Anonymous
25th March 2019

Very good service

Very good service and professional and friendly service.

Anonymous
25th March 2019

Very happy with the service

Very happy with the service, I get text messages for cancellations and my appointments. Reception staff are very friendly. Feel at ease with the Dentists. Don't feel nervous anymore Jon the Hygienist always friendly and puts me at ease.

Mrs Susan Hebblethwaite
22nd March 2019

Dental appointment

Always very friendly staff.

Mr Garry Morton
22nd March 2019

South Normanton Dental Practice

The reception staff have been very helpful and Maria has worked really hard to sort my dental problems out.

Mrs Trudy Pell
22nd March 2019

First class staff

First class staff and Dentist.

Mr Steven Hays
22nd March 2019

Best dentist I have been to

Best dentist I have been to, very friendly and comfortable environment.

Mr Jack Harvey
22nd March 2019

Very welcoming

Everyone is very welcoming.

Mrs Joanne Hill
22nd March 2019

Hands down the best

Genesis dental practice is hands down the best practice have had any dental work carried out. Even if the South Normanton practice were 50 miles away I would drive there. Thank you to all staff.

Mr Paul Davies
22nd March 2019

Pain free

Polite staff. Pain free. Great time keeping.

Mr Martyn Willmer
21st March 2019

Good professional treatment

Good professional treatment and on time!

Mr Geoffrey Lowe
21st March 2019

A credit to the profession

Always polite and friendly on the reception, Maria is friendly and an excellent professional, always time for a chat and puts you at ease, a credit to the profession and the practice

Mr Richard Heath
21st March 2019

Dentist very polite

Dentist very polite as are all staff.

Mrs Barbara Alvey
21st March 2019

Amazing

Beatrice is amazing, l adore the lady. I'm not good at coming to dentist, but Beatrice always puts my mind at ease, talks me through everything, and calms me. Beatrice is top dollar at her job, please never let her leave!!! The reception staff, the dentist assistants are all lovely too.

Ms Susan Holmes
21st March 2019

Genesis South Normanton Dental Practice

Very friendly and professional

Mr David Thornhill
21st March 2019

Welcoming, happy, polite staff

I needed an urgent appointment for a broken tooth. Couldnt see my usual dentist, but taken excellent care of by Anna. Tooth repaired and, as I was due a check up full service given! Welcoming, happy, polite staff at all times! Thank you!

Anonymous
21st March 2019

Very smooth service

Very smooth service. Welcomed at the reception desk, waiting area is well stocked with items to pass time. Dentist was very friendly as was her assistant. Every point of procedure explained.

Anonymous
21st March 2019

Overall very pleased

The waiting room is pleasant. The lovely dentist I saw was very pleasant and gentle. Overall I was very pleased with the service.

Ms Ruby Gdynia
20th March 2019

On time, no waiting

On time, no waiting, good review.

Mr Paul Edgar
20th March 2019

Always polite and helpful

Always been an efficient visit and colleagues always polite and helpful.

Mr Mitchell Downs
20th March 2019

Recent dental appointment

Made to feel at ease.

Mrs Deborah Cashmore
20th March 2019

I trust my dentist

After being so frightened to go to a dentist, I have now built my confidence up, I now dont worry about going as I trust my dentist now. Thank you

Mrs Susan Gell
20th March 2019

South Normanton Dental Practice

Best dentist I have used.

Mr Martin Smithurst
20th March 2019

I always feel at ease

I always feel at ease with Elisa as I am usually very anxious. She is very professional and polite.

Mrs Gillian Kyte
20th March 2019

Very understanding

Very understanding to the pain I was in, just sorted it.

Anonymous
20th March 2019

Very good prompt service

Very good prompt service. Very professional and made me feel at ease.

Anonymous
19th March 2019

Same day appointment

Had a broken filling, pleased to get in same day.

Anonymous
19th March 2019

I never feel a thing

Always find the receptionists friendly, usually running to time and dentist Suhael Zaro is excellent, he explains what my options for treatment are, explains what he is doing and I never feel a thing.

Miss Karen Comben
19th March 2019

Best dentist

It is the best dentist I have ever visited.

Mrs Susan Bowler
19th March 2019

A high professional standard

On time, polite and courteous and all work carried out to a high professional standard.

Mr Craig Allcock
19th March 2019

Recent dental appointment

I paid Â£59.10 for a filling what was supposed to be guaranteed for 1 year ... Came out next day and can't replace it for nearly 3 weeks (not happy ).

Mrs Jeanette Pickering
16th March 2019

Genesis South Normanton Dental Practice replied on 14th March 2019:
Dear Mrs Pickering Thank you for your feedback on our practice. All fillings are guaranteed for a year, so there would be no charge if you fell into this time period. If you would like to speak to the practice manager, then she will be able to advise you of this and try to bring your appointment forward. Please ring 01773 549696 Kind regards Lindsey

Excellent quick service

Excellent quick service, professional.

Mrs Yvonne Hunt
16th March 2019

Efficient, friendly and polite

Welcome from receptionist, only a few minutes wait before seeing Carmen then straight to see Jonathan. Whole experience very good, everyone efficient, friendly and polite.

Mrs Margaret Robinson
15th March 2019

South Normanton Dental Practice

The dentist and nurse were very pleasant.

Mr Nicholas Fynn
15th March 2019

Good dentist, helpful reception

I visited to have a re-repair of a tooth and found the dentist a locum was very good. Reception staff were very helpful about changing the repeat appointment I have in 6 months to another dentist.

Mrs Ruth Stone
15th March 2019

Dental appointment

Dentist not explaining the procedure properly. Leaving half of my wisdom tooth in which I will more than likely need to go back in to have removed in the future awful experience of having my first tooth removed would not recommend Genesis to anyone.

Ms Louise Riley
15th March 2019

Genesis South Normanton Dental Practice replied on 14th March 2019:
Dear Ms Riley Thank you for your feedback. Due to the site being an open forum, i am unable to discuss your treatment on here. However if you would like to speak with the practice manager, then please call me on 01773 549696 Regards Lindsey

Good time keeping, always friendly

Good time keeping, always friendly, helpful and polite. Understanding.

Mrs Elaine Knowles
15th March 2019

Genesis South Normanton Dental Practice

Friendly and efficient.

Ms Jill Ralphs
15th March 2019

Best dental practice around

Staff are always very friendly, welcoming and helpful. I always feel comfortable and at ease. Best dental practice around.

Miss Boe James
15th March 2019

Very good practice

The dental practice overall is very good, reception, ambience, dentists.

Mrs Hilary Bowers
15th March 2019

Friendly greeting

On my arrival, I was greeted by friendly female staff at reception and I noticed the dental practice was clean and tidy. Friendly female dentist and hygienist, dental assistant.

Mr Anthony Webster
14th March 2019

Very friendly and pleasant

Very friendly and pleasant people.

Mrs Linda Keeling
14th March 2019

Dental appointment

They care about me and do good job.

Anonymous
14th March 2019

Polite, professional

All round very polite and professional staff. 5 stars.

Mr Aaron Coote
14th March 2019

Caring, efficient

Caring, efficient and professional.

Mr Michael Hancock
14th March 2019

Cared for very well

Myself and my husband are always put at ease and cared for very well.

Mrs Rosalyn Watson
13th March 2019

Good service

Good service and very pleased with Maria Fernandez.

Mr Ben Bloodman
13th March 2019

Genesis South Normanton Dental Practice

Friendly and supportive.

Mrs Aylish Rowan
13th March 2019

Brilliant with my little boy

The dental nurse that was in with Carmen was brilliant with my little boy.

Mrs Joanne Loughton
13th March 2019

Courtesy and care

Thank you for your courtesy and care.

Anonymous
12th March 2019

Very good practice

Very good practice at looking after you.

Mr Jonathan Walker
12th March 2019

Emergency appointment same day

Given emergency appointment same day and seen on time and dealt with quickly.

Anonymous
12th March 2019

My dentist explains everything

Friendly staff. My dentist explains everything to me before she treats me.

Mrs Susan Hibbitt
12th March 2019

Recommended

Very efficient and professional service. Would recommend your practice to family and friends.

Mrs Jane Bunting
12th March 2019

Recent dental appointment

Lots of mistakes taking months to complete the job. Mainly the labs fault but also appointments always running late and some that should have been cancelled but never informed resulting in more time off work and wasted journeys.

Mr Mark Longden
11th March 2019

Genesis South Normanton Dental Practice replied on 11th March 2019:
Dear Mark Thank you for taking time to offer feedback on our practice. As you state, we have had a lot of issues with the dental lab, and as a result we are no longer working with this particular laboratory. Due to the waiting time of the next available appointment, we have had to squeeze you in which has sometimes resulted in your wait, or which we had informed you. If you would like to discuss this matter in a private environment, then please do not hesitate to contact the practice manager.

Dental appointment

Treated really nice and spoken to appropriately and very helpful.

Miss Kimberley Wildsmith
11th March 2019

Thorough and very kind

The receptionists were very polite, seating area is welcoming and without one of those T.V's in your face! I saw a different dentist as mine is on maternity leave, however, she was thorough and very kind and informative about options with a specific tooth.

Mrs Kerry Jones
10th March 2019

Hygienist was good and quick

Friendly reception and hygienist was good and quick.

Anonymous
10th March 2019

Very pleasant and always gentle

Mr Zaro is very pleasant and always gentle when providing treatment.

Mr Andrew Philip Roberts
10th March 2019

Dental appointment

Clean dental practice, very nice staff.

Miss Christie Cooper
10th March 2019

Very thoughtful

Very friendly staff and very thoughtful.

Mr Steven Martin
10th March 2019

Best dentist by far

I always feel comfortable and at ease. Very friendly staff, best dentist by far.

Mrs Melissa Fox
10th March 2019

Definitely recommend the practice

I am a nervous person when it comes to dentists. I have never stopped at one as a consistent patient. I have found all the staff very friendly and the team put me at ease. I would definitely recommend the practice. Thank you.

Mrs Lyndsey Fox
10th March 2019

Genesis South Normanton Dental Practice

The experience was easy and welcoming.

Anonymous
10th March 2019

Courteous and professional

Courteous and professional team.

Mrs Rebecca Mullan-Feroze
9th March 2019

Excellent all around service

Excellent all around service as usual from members of staff especially Jonathan and good, clean and comfortable surroundings whilst waiting for and during treatment.

Mr John Flint
9th March 2019

Excellent, no waiting

Excellent, no waiting and a thorough check up.

Miss Julie Mann
9th March 2019

I have recommended to others

My dentist and assistant are lovely and always make me feel at ease. Unsure on names but since being at this surgery I have recommended to friends and family.

Miss Holly Barsby
9th March 2019

I cannot praise them enough

Customer service was good, I've always been happy which ever dentist I have seen ..always kind and explain everything, as I am a very nervous patient and had bad experiences in other practices but I cannot praise them enough, the reception staff are always helpful with appointments.

Mrs Amanda Ward
9th March 2019

Excellent dentist

Receptionists very friendly. Dentist I saw yesterday was excellent and got me sorted, friendly and very professional.felt at ease as soon as I walked in with dentist and assistant.

Mrs Alison Harries
9th March 2019

Dental appointment

Absolutely fantastic. Thank you.

Mr Paul Gatti
9th March 2019

Calm, professional and reassuring

Friendly reception staff. Mr Zarro is always calm, professional and reassuring.

Mrs Alison Axelson
9th March 2019

Really nice and very helpful

We saw a new lady dentist yesterday, she was really nice and very helpful.

Mrs Jacqueline Watson
8th March 2019

Very quick

Very quick from waiting room to surgery and Jonathan has a great manner..

Mr Chris Venables
8th March 2019

Very good prompt service

Very good prompt service for when I was in urgent need. Friendly staff throughout. Didn't feel rush and overall it was a pleasant experience.

Mr Jack Kerry
8th March 2019

Good with nervous customers

Clean and friendly, good with nervous customers.

Mrs Laurie Dawe
8th March 2019

Professional and willing to help

Never had a problem everyone I deal with is professional and willing to help.

Mr Michael Lane
8th March 2019

Marvellous service

The service you give is marvellous keep it up.Thank you.

Mr Richard Hyland
8th March 2019

Excellent service at reception

Excellent service at reception, dental nurse and dentist very friendly, made me feel at ease.

Mr Stephen Sutcliffe
8th March 2019

Explained clearly what was happening

Was on time. Pleasant staff. Good communication, explained clearly what was happening. Good job done. No problems after.

Mr Terry Whetton
8th March 2019

Genesis South Normanton Dental Practice

Professional and friendly.

Anonymous
7th March 2019

Put you at your ease

Friendly efficient and the staff put you at your ease.

Ms Joy Barnes
7th March 2019

Genesis South Normanton Dental Practice

Made to feel at ease and relaxed.

Mrs Julie Grainger
7th March 2019

I feel so comfortable

For me this practice is local and so efficient, the receptionists will ring with cancellations and are so polite, Maria is amazing, talking through every step of the procedure and I feel so comfortable with her.

Mrs Sharon Browett
7th March 2019

Would recommend

Very friendly and helpful staff. Would recommend.

Mrs Angela Stevenson
7th March 2019

Positive experience

Staff very friendly, appointment on time. Positive experience.

Mrs Pauline Thompson
7th March 2019

Could not do enough for me

Very helpful staff from receptionist to dentist. Answered all my questions and could not do enough for me.

Mr Gary Fryer
7th March 2019

Very friendly practice

Very friendly practice, made to feel at ease.

Mrs Frances Buchanan
6th March 2019

Very gentle and kind

The gentleman I seen yesterday was very gentle and kind. I had a tooth out no problems at all to say I'm very nervous at going to dentist.

Mrs Carolyn Lee
6th March 2019

South Normanton Dental Practice

Friendly dentist that puts what used to be a very nervous and phobic person at ease. Had treatment done previously and now have no problems when going for check ups.

Mrs Susan Gigg
6th March 2019

Very pleasant staff

Very pleasant staff as they listen to my comments. Plus you treat us like humans and not a number.

Mr Ashley Clark
6th March 2019

Very professional

As usual staff and dentist very professional and good mannered.

Mrs Anne Kingston
6th March 2019

Made me feel very comfortable

All staff very pleasant and friendly, the desist made me feel very comfortable.

Mrs Denise Welch
6th March 2019

Good practice, friendly staff

Good practice, friendly staff, excellent care.

Anonymous
6th March 2019

South Normanton Dental Practice

Apologised for running late, Dentist and assistant both, then I got a clean and polish there and then.

Mrs Susan Fox
6th March 2019

Got me in straight away

I had really bad toothache 3 days after having a baby and they got me in straight away and took my tooth out.

Miss Rebecca Kemp
5th March 2019

South Normanton Dental Practice

Friendly staff, pleased with work carried out.

Mrs Sharon Clay
5th March 2019

Extremely understanding

Excellent service and experience from Carmen and her Dental nurse. Both were extremely understanding and made me feel at ease throughout the treatment.

Anonymous
5th March 2019

Professional, kind, explained everything

The dentist me and my two daughters seen was so professional, kind, explained everything, made us feel at ease.

Miss Marie Johnson
5th March 2019

Friendly staff put you at ease

Friendly staff put you at ease. The dentist explains what they are going to do and do a great job.

Mr Andrew Dawe
5th March 2019

Dental appointment

Friendly, polite staff.

Mr Cameron Harris
5th March 2019

Excellent dentist and hygienist

The reception staff are friendly and efficient and the dentist and hygienist are excellent.

Mrs Christine Smith
5th March 2019

Treatment is of a very high standard

A very pleasant experience all of the staff make you feel welcome and are professional and the treatment is of a very high standard.

Mrs Carole Hardy
5th March 2019

Excellent service

Excellent service and very short waiting time.

Mrs Gillian Hefford
4th March 2019

Care and kindness

Excellent care by all from the reception staff through to the dental surgeon no one likes going to the dentist but the care and kindness by all the staff make the experience easier.

Mr Darren Paul Ince
4th March 2019

Always great

Always great. The dentist is brilliant with the kids.

Mr Ben Eveson
4th March 2019

Very good with children

Very polite staff and they are very good with children.

Miss Amanda Fazakerley
4th March 2019

Easy appointment booking

Excellent staff. Very efficient. Easy appointment booking. Made me feel at ease.

Mr Daniel Batten-Jones
28th February 2019

South Normanton Dental Practice

The staff are very nice and helpful

Anonymous
28th February 2019

The dentist explained

The dentist explained everything and was very efficient.

Mr David Freeman
28th February 2019

Very kind and supportive

Very warm and friendly welcome. Immediately put at ease by both reception and dental staff. Jon is very kind and supportive in helping improve my dental hygiene, I'm grateful.

Miss Gemma Denton
28th February 2019

Very courteous and efficient

Appointment on time and very courteous and efficient dentist and staff.

Mr Gerard Blake
28th February 2019

Really nice and friendly

Everyone is really nice and friendly.

Mr Andrew Hardy
28th February 2019

Very good service

Very good service and professional.

Mr Danny Colbert
27th February 2019

Very happy with service

Quick and efficient. Staff also polite. Dentist and hygienist efficient but sympathetic. Feel I can ask questions. Very happy with service provided.

Miss Ellen Saville
27th February 2019

Always very polite and friendly

Always very polite and friendly staff.

Mrs Linda Tryner
27th February 2019

Friendly, professional

Quite punctual. Friendly, professional.

Mrs Caroline Lewis
27th February 2019

Very pleased with my treatment

Carmen and the young girl are very welcoming and very calming, I am such a nervous person so quite at ease with these two, very pleased with my treatment.

Mrs Lucy Gascoyne
27th February 2019

Excellent dentists

Even though I live 40 odd miles away I am still prepared to travel rather than finding another more local practice. I think that says it all really. Excellent dentists, friendly courteous staff.

Mr Attila Kiss
27th February 2019

Polite, professional, on time

Very polite and professional staff, appointments kept on time. What more does anyone want

Mr John Flintstone
27th February 2019

South Normanton Dental Practice

The person who came was very polite answered any questions I put to him, all in all was very happy.

Anonymous
27th February 2019

Lincoln Dental Practice

Very pleased with the efficient service.

Mr David Clay
26th February 2019

Excellent customer service

Excellent customer service skills, all staff are friendly and helpful. I would highly recommend your dental practice!

Mrs Rachael Mole
26th February 2019

Explains things very well

I am always put at ease when I see Beatrice and I feel quite calm and I feel I am able to talk to her and she explains things very well.

Anonymous
26th February 2019

Perfect

I've got no issues at all with this dentist, 100 per cent perfect.

Mrs Beverley Chapman
26th February 2019

Fantastic service

Fantastic service and friendly staff.

Anonymous
26th February 2019

Very good dentist

Very good dentist. Felt like he took the time to check for everything and gave me the opportunity to ask questions. Both dentist and his assistant were polite and professional.

Miss Theresa Frost
22nd February 2019

Friendly, helpful

Friendly, helpful and knowledgeable.

Mrs Sarah Keenan
22nd February 2019

South Normanton Dental Practice

Looked after very well.

Anonymous
22nd February 2019

Caring and very relaxing

Caring and very relaxing conversation to put a person at ease during treatment.

Mrs Christine Buxton
22nd February 2019

South Normanton Dental Practice

Very pleased. Nice people!

Mr Stuart Law
21st February 2019

Kindness, understanding and empathy

I can't thank Alyssa enough for her kindness, understanding and empathy. She is an excellent dentist.

Anonymous
21st February 2019

Best dentist I have been to

I like the informal atmosphere first name terms etc, Shaym is very good at putting people at ease but very professional at the same time, the best dentist I have been to.

Mr Daniel Melbourne
21st February 2019

All staff very friendly

All staff very friendly, dentist took time to explain procedures etc. Very happy with service.

Mrs Jayne Mallatratt
21st February 2019

Always patient and caring

Our dentist and nurse are always patient and caring as they have become aware I get quite nervous.

Mrs Heather Burton
21st February 2019

Good with my children

Always find the staff helpful and friendly and really been good with my children, thanks.

Mrs Claire Griffiths
20th February 2019

Recent dental appointment

On time, very pleasant.

Mrs Karen Sutcliffe
20th February 2019

South Normanton Dental Practice

Always polite and very helpful.

Mrs Michelle Wagstaff
20th February 2019

Quick and easy

Quick and easy. Very friendly and eases nerves.

Miss Megan Nixey
20th February 2019

Calming atmosphere

Calming atmosphere, pleasant staff.

Anonymous
20th February 2019

All staff were friendly and welcoming

All staff were friendly and welcoming. Today there was room in the car park and I didn't have long to wait before I was called in. I wasn't rushed when having my treatment.

Mrs Helen White
20th February 2019

A great family practice

The dentist is always friendly and it is a great family practice. I always attend with all the family at once and get a good welcome.

Mrs Sarah Hyde
19th February 2019

Would not go anywhere else

South Normanton Dental Practice are very professional and their customer service is excellent. I have used the same dentist each time I visit and I have found her to be very friendly, I feel very comfortable with her abilities and would not go anywhere else.

Mrs Lisa Bayliss
19th February 2019

First class

Carmen and assistant perfect. First class.

Mr Michael Maskrey
19th February 2019

Really excellent and thoughtful

Everyone is really excellent and thoughtful, thank you.

Mrs Christine Hillyer
19th February 2019

South Normanton Dental Practice

I think the treatment and organisation (eg emailed appointment reminders) is good.

Anonymous
19th February 2019

Friendly atmosphere

A pleasant and professional service and a friendly atmosphere.

Mr Michael McNicholas
17th February 2019

Reassuring and gentle treatment

Prompt service, reassuring and gentle treatment.

Mrs Pamela Pearce
16th February 2019

Dental appointment

Friendly staff. Nice clean practice.

Mr Alan Baines
16th February 2019

Best dentist I have had

The staff are all very friendly and the dentist is the best I have ever had. Much gentler than other dentists.

Mr Philip Parkin
16th February 2019

Fitted me in at short notice

They were able to fit me in at short notice as I had bad toothache and I really appreciated it.

Mrs Tracy Orwin
16th February 2019

Very pleasant

Very pleasant. Interaction with both the hygienist and the dental nurse were excellent 10 out of 10.

Mr Andrew Burch
16th February 2019

South Normanton Dental Practice

Always helpful and courteous.

Mrs Bronia Shaw
16th February 2019

By far the best

It is by far the best dental practice I have been to.

Mr Dean Chancellor
16th February 2019

Dental appointment

100 per cent all staff from the desk to the chair, very helpful, nice, friendly and for some one who hates dentists that is a compliment to them all.

Mr Anthony Johnson
16th February 2019

Very thorough check up

Did not have to wait long. My appointment was with Mrs Garcia. Very pleased with the dental care you offered. Very thorough check up.

Mr Cyril Martin
15th February 2019

On time and as expected

Excellent. On time and as expected.

Mr Ian Thomas
15th February 2019

Very friendly

Very friendly and helpful.

Mrs Mary Hale
15th February 2019

Would definitely recommend

This was my second trip to the surgery after changing dentists I had an awful experience with my last dental practice and initially Genesis had to refer me to Refine at Alfreton who were also excellent. I was really apprehensive, actually terrified of attending a dentists again, but Carmen and the dental nurse were both lovely. They explained everything to me and did not make me feel as though anything was a problem. Would definitely recommend as a practice.

Mrs Lydia Gray
15th February 2019

Dentist very understanding

Staff polite. Dentist very understanding as I have a fear of going to the dentist, would recommend.

Mrs Janet Dudley
15th February 2019

Dental appointment

Helpful. Considerate.

Mr Miles Fiddes
15th February 2019

Cannot find a fault

Moved to you from a different dentist, cannot find a fault with Genesis.

Mrs Jacqueline Overton
15th February 2019

Friendly and informative

Friendly and informative staff.

Mr Samuel Watts
15th February 2019

Extremely comforting and reassuring

My experience was as pleasant as it could be when having 2 difficult extractions and a filling. Maria explained everything before hand as well as before each procedure she was doing. She was extremely comforting and reassuring as well as being highly professional. I would have no hesitation in recommending Maria and the practice in general.

Mr Stephen Slater
14th February 2019

Would recommend this surgery

My first visit to this practice, reception staff very welcoming, the dentist Shyaam very professional and friendly, put me at ease. Explained the process throughout and answered all questions. Would recommend this surgery to anyone. Thank you.

Mr Philip Hayes
14th February 2019

Make me feel very relaxed

Both my Dentist and the hygienist make me feel very relaxed. I get really anxious about coming and they are both great. I really appreciate Reception calling me and getting me a cancellation appointment to. I think the overall customer service is good.

Miss Jayne Fitzpatrick
14th February 2019

Very pleasant, efficient

Very pleasant, efficient staff. The whole experience feels very comfortable. I have actually recommended your practice to friends and colleagues, who have since signed up with you.

Mrs Jane Donegani
14th February 2019

South Normanton Dental Practice

A new customer at the practice, felt comfortable from the outset, receptionist staff very approachable and the dentist Shyaam put me at my ease, explaining the process throughout and answered any questions.

Philip
14th February 2019

Very polite and efficient

Very polite and efficient staff.

Mr Michael Zupa
14th February 2019

Very gentle and informative

Receptionist was very efficient. The dental nurse was lovely. And my dental examination was swift and the dentist very gentle and informative.

Anonymous
14th February 2019

Excellent care

Excellent care and professional service.

Mrs Lynne Hill
14th February 2019

South Normanton Dental Practice

Always happy with my visits to South Normanton dental service.

Mrs Jacqueline Thomas
14th February 2019

Restored my faith in dentistry

My dentist Dr Shyaam restored my faith in dentistry again. Everybody at the practice is so genuinely nice.

Mr Paul Davies
14th February 2019

A positive experience

I have seen the same dentist a few times and it is always been a positive experience.

Anonymous
13th February 2019

South Normanton Dental Practice

All the staff are friendly.

Anonymous
13th February 2019

Friendly staff

Staff friendly. Everywhere nice and clean.

Anonymous
13th February 2019

South Normanton Dental Practice

Nice friendly staff who put you at ease.

Mrs Irene Schofield
13th February 2019

Gentle and reassuring

Friendly staff and nice atmosphere. The Dentist was gentle and reassuring. I will be back in 6 months.

Mr Geoffrey Green
13th February 2019

Excellent service, excellent manner

Excellent service, excellent manner and explained everything really well and at my level.

Mrs Jayne Whetton
13th February 2019

Thank you

The young lady who did my crown did a beautiful job, she matched it so well, it was a perfect fit and perfect colour, it was the perfect match to go with my other teeth. You would not know it was a crown. It matched the rest of my teeth. Its just a shame that she is leaving in August. She has done all her training and she has been doing a year out on her own with a mentor. She has done her year with the dental surgery come August. I have just got to know and trust her and she has done her mentor proud she did a really brilliant job. Thank you so much. And I am sorry to hear you are leaving. Good Luck for the future and I think you will, No I know you will make a fantastic Dentist, because you are so dedicated to your patients and your job. Thank you again.

Mrs Margaret Smith
13th February 2019

My dentist explains everything to me

Lovely reception staff. My dentist explains everything to me and is funny without knowing it.

Mrs Caroline Hackett
13th February 2019

Emergency appointment

Friendly staff do all they can to offer me an emergency appointment as soon as they can.

Miss Jennie Parker
12th February 2019

Great team

Great team, very good job they do.

Mr John Barnett
12th February 2019

I would recommend this surgery

I had 3 teeth removed and I had a few problems with healing etc, when ever I had the slightest problem, I was seen that day and my problem was sorted, 4 months later I was fitted with a partial denture, and they look absolutely natural, I am thrilled with the outcome and I would recommend this surgery 100 per cent. Thanks to all at the surgery.

Mrs Wendy Taylor
12th February 2019

Seen in a timely manner

I found the experience very easy the team was very friendly and was seen in a timely manner.

Mr Christopher Brough
12th February 2019

My dentist is absolutely brilliant

My dentist is absolutely brilliant. He has been my dentist for many years now, and I am always very happy with my experience at Genesis!

Mr Sam Henstock
9th February 2019

Understanding and patient

In the past I have had a bad experience with a dentist, since I have been coming to you my confidence in a dentist is easing for me, thank you to the ones I have seen for being understanding and patient.

Ms Tracy Dooley
9th February 2019

Recent dental appointment

The receptionist was really good, Dr Zaro very good.

Mrs Rebecca Nicholls
9th February 2019

No waiting time, went straight in

No waiting time, went straight in, efficient service, 5 stars.

Mrs Raychelle Wootton
9th February 2019

Hygienist appointment

The hygienist is very good and reassuring.

Ms Dawn Valerie Metters
9th February 2019

Dental appointment

I asked for my remaining teeth to be removed on several occasions because there all loose but they won't do it so every time one falls out it's costing me more money.

Miss Candice Rawson
9th February 2019

Genesis South Normanton Dental Practice replied on 8th February 2019:
Dear Miss Rawson On checking your clinical records, it appears that the advise given differs to your comment. Would you like to arrange to speak with the practice manager, who can discuss this further with you. Kind regards Lindsey Coleman

South Normanton Dental Practice

Maria Fernandez (my dentist) is lovely and helpful, I feel confident that she and the practice are taking good care if my teeth, and not making me undergo treatments I do not really need. Everyone working there is friendly and the atmosphere is comfortable and happy.

Miss Louise Meehan
9th February 2019

Excellent service, first class

Excellent service from Maria, had a filling and didnt feel a thing, first class.

Mr Nigel Townsend
9th February 2019

Quick emergency appointment

Quick emergency appointment sorted for me before decay set in the tooth which is very important. Good efficient service.

Mrs Julie Rusby
8th February 2019

Seen on time

Seen on time, staff were helpful and friendly.

Anonymous
8th February 2019

Highly recommend

Very pleasant and did not feel rushed. Also very through. Highly recommend.

Mr Andrew Flint
8th February 2019

Fantastic experience

Fantastic experience considering its the dreaded dentist, a really good bunch of friendly staff.

Mr James Maguire
8th February 2019

Dental appointment

Filling chipped off as soon as I'd left the building, had to come back again next day (taking more time off from work ) & for Â£59 I think dentist should have spend more time doing it right in the first place. I was only in for about 15 mins.

Miss Emily Oldknow
8th February 2019

Genesis South Normanton Dental Practice replied on 8th February 2019:
Dear Miss Oldknow Thank you for taking time to offer feedback on our practice. When a filling is small, sometimes retention can be a little more difficult, but we try this option rather than damage any more tooth material. The 15 minutes that was allocated was plenty of time for your procedure and this has no bearing on it falling out. If you wish to discuss this matter further, then please do not hesitate to contact the practice manager. Kind regards Genesis dental team

Efficient, quick and friendly

Efficient, quick and friendly staff.

Miss Faye Wilkinson
8th February 2019

Excellent treatment, informative

Excellent treatment, Dentist was very informative and professional, as were all the staff.

Ms Theresa Guthrie
8th February 2019

Friendly, polite, professional

Friendly, polite, professional, managed my 3 year old well.

Dr Faye Geeson
8th February 2019

Made me feel welcome and at ease

My lady dentist and her dental nurse made me feel welcome and at ease and although I was having a tooth out never at any point did I feel anxious.

Miss Nicola Allen
7th February 2019

Dental appointment

Efficient and professional.

Mr Graham Kett
7th February 2019

Great advice and follow up

Great advice and follow up from my dentist.

Mr Phillip John Smith
7th February 2019

Excellent practice

Excellent practice and very professional.

Anonymous
7th February 2019

Keep you informed of your treatment

Welcoming and friendly staff, keep you informed of your treatment and any costs. Everyone cares about you as a person not just a number.

Miss Amanda Hamilton
7th February 2019

Such a lovely dentist

I am a very nervous patient, I always see Maria, she keeps you calm and has got time for you, she is such a lovely dentist to have.

Mrs Samantha Coope
7th February 2019

Pain free apopintments

My dentist is able to put me at my ease and takes every trouble to ensure my appointment is pain free .She also takes the time to chat and I feel totally confident in her ability .

Mrs Susan Miller
7th February 2019

Good service, nice staff

Good service, nice staff and appointments on time.

Mrs Charlotte McPhail-Jones
7th February 2019

Fantastic service yet again

Apart from the two month wait to be seen, fantastic service yet again.

Mr Duncan Powell
6th February 2019

Bright, cheerful and very helpful

The reception staff are bright, cheerful and very helpful. I am happy with the treatment I get from my dentist Suheal and hygienist Jonathan. They do as decent a job possible in the time allocated by the NHS system. Thank you.

Mrs Lynda Brooks-Townsend
6th February 2019

Good service, very friendly

Good service, very friendly staff and seen on time.

Miss Wendy Marriott
6th February 2019

Dental appointment

Very friendly helpful and dont judge you how good or bad your teeth are. So hopefully cannot say anything bad about any of the staff. Thanks for your help.

Mr Martin Stocks
6th February 2019

South Normanton Dental Practice

Very helpful and pleasant staff.

Mr Derek Keaton
6th February 2019

Prompt appointment

Prompt appointment. Examination good professional attitude of dentist and staff.

Mrs Kirsty Houghton
6th February 2019

Great staff, very professional, experienced

Great staff, very professional, experienced and friendly. My dentist, Ms Carmen Bodil, always makes me feel at ease despite my anxiety to have my cavities treated. Her hand is very light. Thank you again to her and to the whole team.

Mrs Paula (Liz) Melintescu
6th February 2019

Very gentle dentist

It was good, really like the dentist who did the work on me, very gentle.

Mr Zahid Ali
6th February 2019

Was made to feel at ease

Was made to feel at ease during the treatment which made me feel less stressed

Mrs Elaine Blackwell
6th February 2019

Efficient treatment

Lovely staff. Efficient treatment

Mrs Susan McNeill
6th February 2019

Helpful and informative

All staff helpful and informative.